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Chatbots are a type of conversational AI but not all chatbots are conversational AI. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rule based chatbots use keywords and other language identifiers to trigger pre-written responses and are not built on conversational AI technology. This means these types of chatbots are limited in response to what has been added into the chatbot’s rules. Non-conversational AI chatbots require continual maintenance with text-only commands and inputs to remain up to date and effective, while conversational AI uses inputs and sources such as websites, databases, and APIs to learn. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are a few application examples of conversational AI technology: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbots: often used in customer service applications to answer questions and provide support \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Virtual assistants: often voice-activated and can be used on mobile devices and smart speakers \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Speech recognition software: used to transcribe lectures, create transcripts of phone calls, or generate automatic captions for videos \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI for the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's AI Work Assistant connects employees with the information they need, when they need it, through a conversational interface. 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In addition to\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" answers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the assistant integrates with business applications to surface real-time notifications, tasks, and alerts, allowing employees to\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/assist\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" take action\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" right within the conversational interface. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The AI Work Assistant supports information discovery for employees by:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering answers with relevant recommendations and suggestions using advanced query analyzer and semantic similarity analysis\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ranking algorithms to showcase results based on relevance\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Summarizing data points from multiple sources into one cohesive answer using Retrieval Automation Generation (RAG)\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Prompting employees for more information if an intent is understood but the question cannot be fulfilled\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the Workgrid platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}","references":[]}},"contentfulComponentConversionPanel":{"kicker":"Request a 1:1 Product Tour","__typename":"ContentfulComponentConversionPanel","id":"d1fa0451-62d1-504a-95d5-173585e967ed","textAlign":null,"alignContent":"vertical","background":"dark","noTopPadding":null,"noBottomPadding":null,"subheading":null,"callsToAction":[{"contentful_id":"CRUBDGKsWPOlcH0MWsk3R","id":"10d1051f-7df4-5440-88b7-3da0d9259eef","internalLink":true,"label":"See how it works","type":"standard","link":"/request-a-demo","variant":"secondary"}],"headingSize":"H2","heading":"Get to know Workgrid","type":"standard"},"contentfulComponentFaqAccordion":{"__typename":"ContentfulComponentFaqAccordion","contentful_id":"3zvQuezhIbl6ge3zW3bEYB","subhead":"This is an optional space for subcopy below the heading. 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With the ability to understand natural language and using technology such as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-retrieval-augmented-generation-rag\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"retrieval augmented generation (RAG)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", an AI Assistant for work can deliver more intelligent answers to employee questions including relevant recommendations, summarized data points from multiple sources, or prompting employees for more information if an intent is understood but the response cannot be fulfilled. Using inputs and sources such as websites, databases, APIs, and documents to learn, an AI Assistant not only improves over time but is also able to cover a wider range of topics and information quickly to provide the best possible response. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In contrast, rule-based chatbots rely on keywords and other language identifiers to trigger pre-written responses. 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In order to provide the best experience, your AI Assistant should be accessible to you within the flow of work, whether that be in collaboration tools such as Microsoft Teams or as a browser extension that follows you across the web. \\n\\nWhile some technologies may target specific departments, an AI Assistant that can deliver a wide variety of use cases may provide the best return on investment by bringing value to users across \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/information-technology\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/human-resources\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/internal-communications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Comms\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Marketing, and more\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1O6JDATRnPEHpjwCSKOSds/51ae9235122e307be10e6661b78d171a/what-is-best-ai-assistant.png"},"title":"[asset] what-is-best-ai-assistant","description":"What is the best AI Assistant?"}}},{"node":{"id":"cd1aceef-e8b3-5c96-bbb4-f4708c4ed9af","title":"What is an LLM?","slug":"what-is-an-llm","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is an LLM?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A large language model (LLM) is a powerful language model known for its remarkable capability to comprehend and generate language in a general sense. LLMs achieve this by leveraging extensive data to learn billions of parameters during training, as well as utilizing substantial computational resources throughout their training and operation. The functioning of large language models involves taking an input text and iteratively predicting the subsequent token or word. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bring your own LLM\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We understand that enterprise organizations require enterprise solutions. Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" allows users the flexibility of bringing their own LLMs to provide seamless integration into existing workflows, tasks, and actions. 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This can accommodate things such as typos or shorthand.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conversational AI platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/55RIaNbY3HvXadjBy6PBpX/c3de29803e43400b36d870dc8ab72ca6/query-rewrite.png"},"title":"[asset] query-rewrite-thumbnail","description":"What is Query Rewrite?"}}},{"node":{"id":"839f9683-32da-58a6-849f-b4fd3959042e","title":"What is Pattern Matching?","slug":"what-is-pattern-matching","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Pattern Matching?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pattern matching is the process of examining a given sequence of tokens (characters) to identify the elements of a specific pattern. These patterns can be defined based on a specific structure or sequence within a given dataset. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conversational AI platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/QmnzaI4DXsqx2NvWj6E9t/c06ab58581523ab844d32a76b850bdc3/pattern-matching.png"},"title":"[asset] pattern-matching-thumbnail","description":"What is pattern matching?"}}},{"node":{"id":"dc5b4394-721f-54bd-a05c-2a5fe3238f59","title":"What is Splitting and Embedding?","slug":"what-is-splitting-and-embedding","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Splitting and Embedding?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Splitting and embedding are two important methods used for data ingestion. Splitting is the process of dividing the data into distinct sets. Embeddings are groups of split text. Together, splitting and embedding train the conversational model effectively.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conversational AI platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/65qGCKQejeg7wfgUSflTdv/e480a7d040e59db8fae38b4372662d9a/splitting-embedding.png"},"title":"[asset] splitting-embedding-thumbnail","description":"What is splitting and embedding in conversational AI?"}}},{"node":{"id":"3b6a22e9-8595-5d43-bfd7-99f0f39f1657","title":"What is Semantic Similarity?","slug":"what-is-semantic-similarity","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Semantic Similarity?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Semantic similarity is a metric that measures the likeness of meaning or semantic content between a set of documents or terms. These metrics are mathematical tools that provide a numerical description of the strength of the semantic relationship between language units, concepts, or instances. This description is obtained by comparing the information that supports their meaning or describes their nature. It's important to note that semantic similarity should not be confused with semantic relatedness. While semantic relatedness encompasses any relation between two terms, semantic similarity specifically includes \\\"is a\\\" relations. For example, \\\"car\\\" is similar to \\\"bus,\\\" but it is also related to \\\"road\\\" and \\\"driving.\\\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conversational AI platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7j46nPG6clCfbvfQIh0yDt/a61b023ad0e76bfb434926ca46a65389/semantic-similarity.png"},"title":"[asset] semantic-similarity-thumbnail","description":"What is semantic similarity in enterprise conversational AI?"}}},{"node":{"id":"6ac45fcb-2b58-5efb-bfb5-cfc34a9988dc","title":"What is Zero-Shot Classification?","slug":"what-is-zero-shot-classification","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Zero-Shot Classification?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Zero-shot text classification is a task in natural language processing. In this task, a model is trained on a set of labeled examples. However, it is then able to classify new examples from previously unseen classes. It is important to note that zero-shot classification excludes any examples of the desired task being completed. This sets it apart from single or few-shot classification, which involve a single or a few examples of the selected task. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conversational AI platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/42ZERvuAbsSPn33oGiCdTc/8847ec74045a91cdbfee2ac3a691810c/zero-shot-classification.png"},"title":"[asset] zero-shot-classification-thumbnail","description":"What is zero-shot classification in natural language processing?"}}},{"node":{"id":"6caec9ba-e0ca-511f-82ae-e55d0d1a4bef","title":"What is Entity Extraction and Slotting?","slug":"what-is-entity-extraction-and-slotting","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Entity Extraction and Slotting?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Entities in a chatbot are utilized to enhance the search intent by picking out, or in some cases, requiring specific values to engage with apps. These entities can encompass various elements such as fields, data, or descriptive text related to time, people, items, numbers, and more. 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It enables the chatbot to respond to queries in the context of the preceding query, facilitating a more natural multipart conversation. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conversational AI platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/8gWeW0QrXqlbvsBp5QIdD/59447e901e74eb9e88517d7c81885c35/conversation-memory.png"},"title":"[asset] conversation-memory-thumbnail","description":"What is conversation memory in conversational AI?"}}},{"node":{"id":"cea28220-64cf-5d81-85d5-c46f5cd7ad83","title":"What is Retrieval Augmented Generation (RAG)?","slug":"what-is-retrieval-augmented-generation","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Retrieval Augmented Generation?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Retrieval augmented generation (RAG) is a concept that combines the power of retrieval-based models and generation-based models in natural language processing. Instead of relying solely on generating new sentences, RAG retrieves relevant information from a database or pre-existing knowledge and uses it to generate coherent and contextually appropriate responses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional generation-based models generate responses from scratch, while RAG enhances this process by incorporating the retrieval of relevant information. This approach improves the quality of generated responses by producing responses that are more contextually appropriate and aligned with the user's query or input.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In practice, RAG can be applied in various domains such as chatbots, customer support, and content generation. By combining the strengths of both retrieval and generation, RAG enables more effective and efficient communication between humans and AI systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Applying RAG to an LLM (Language Model) impacts how the LLM operates. Without RAG, the LLM generates a response solely based on the information it was trained on or what it already knows. However, with RAG, an additional component is introduced. This component utilizes the user input to retrieve information from a new data source. The retrieved information, along with the user query, is then provided to the LLM. By incorporating this new knowledge and leveraging its training data, the LLM is able to generate more accurate and improved responses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the context of Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Work Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", RAG helps summarize data points from multiple sources, such as systems, documents, and knowledge bases, into one cohesive answer or surfaces an appropriate app when an employee asks a question. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conversational AI platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6R8hmXvoRcxNMeFXq1gUCB/f3644d220311509cb55410517a6ce4e5/what-is-rag.png"},"title":"[asset] what-is-rag-thumbnail","description":"What is Retrieval Augmented Generation (RAG)?"}}},{"node":{"id":"54fb5f8b-d27f-5ea1-8295-200428ad5abd","title":"What Tools Can Help Improve the Employee Experience?","slug":"what-tools-can-help-improve-the-employee-experience","description":{"description":"There are several tools across the enterprise technology landscape, in a category called ExTech (experience technology), that can help improve the employee experience. These may take the form of employee experience platforms, employee communication platforms, and intranets."},"category":[{"backgroundColor":"#AAFAEA","title":"Employee Experience","id":"70f74b9e-e509-519b-9e12-fb01170aca16"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What Tools Can Help Improve the Employee Experience?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are several tools across the enterprise technology landscape, in a category called Experience Technology (ExTech), that can help improve the employee experience. These may take the form of employee experience platforms, employee communication platforms, intranets, and more. But regardless of what type of technology you choose, you should choose solutions that can achieve outcomes that address common employee frustrations. Some things to focus on include: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined communication \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With communications shared in a growing number of locations, including email, Slack, MS Teams, the intranet, etc., employees spend an inordinate amount of time trying to keep up with the volume of information they need to consume to be effective. Make sure your employee experience technology \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"can streamline communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" – including those from enterprise systems – into a central location so employees can easily tell what needs their attention. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3XUlWbw0XJck7KHLq8limU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees understand what needs their attention by centralizing communications - including those from enterprise systems – into a central location.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplified interactions with enterprise systems \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workers \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.vox.com/recode/2019/5/1/18511575/productivity-slack-google-microsoft-facebook\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"switch windows an average of 373 times per day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and often have to log in and out of complex systems just to complete routine tasks like checking vacation balances, viewing pay slip details or processing approvals. This friction is a drain on productivity and a serious impediment to a positive employee experience. Choose an employee experience solution that simplifies these interactions, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platforms/actions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"aggregating just the functionality employees need into a central location\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" so they can take action whenever and wherever its convenient for them. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2hd6aeVIgk7hDggEdy2ZEg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Making it easy for employees to complete tasks and find information in enterprise systems is a big time-saver and an easy way to improve the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A multi-channel experience\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees work in many ways. Some spend their days immersed in function-specific applications such as HCM or finance systems, while others are on the road or frontlines relying on their mobile devices to get work done. Other employees, meanwhile, use a combination of both of those approaches to be effective. All these methods of working are valid and need to be addressed if the employee experience is to be improved across the workforce. To accomplish this, choose employee experience technology that can provide workers with flexible access to important tasks and information, in the channels they prefer, so they can operate at peak efficiency.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1rQUK3Jc27NFZZWG4g3Dh0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is available for employees where they work - including a toolbar for intranets, mobile application, and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/microsoft-teams\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Teams integration\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png"},"title":"[asset] Digital Assistant Intranet Layer","description":"The Workgrid Digital Assistant abstracts information from enterprise systems and surfaces them in one central location - making it easier for employees to access the tasks, notifications, and information they need in less clicks."}}},{"node":{"id":"692e3a9a-0940-5593-aa10-ad4a0585cfc1","title":"Why Use a Company Intranet?","slug":"why-use-a-company-intranet","description":{"description":"Why Use a Company Intranet? Any organization that wants to engage their workforce and improve the employee experience should use a company intranet. The best intranets are designed with the employee in mind, helping workers be productive and feel more connected to an organization."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why Use a Company Intranet?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Any organization that wants to engage their workforce and improve the employee experience should use a company intranet. When designed with employees’ needs in mind and built using the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/resource/infographic/3-key-elements-of-a-successful-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"right elements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", it’s an ideal entry point to the digital workplace and can be instrumental in simplifying the work day and giving workers more time to focus on the high-value work they were hired to do.  \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of using a company intranet include:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining communications\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Making work more efficient\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fostering collaboration\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Engaging workers across locations\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Helping employees find information\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Making knowledge sharing easier\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improve the onboarding experience\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building company culture\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A well-designed intranet that’s aligned with company objectives can also deliver demonstrable value to your organization. By tying the intranet roadmap to company objectives, you can identify the metrics that matter and track their progress, measuring actions  like the time it takes to locate documents and information, the time it takes to complete routine tasks etc.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet + AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant for work is an easy way to turn your intranet into a digital destination. The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/solutions/intranet-modernization\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid AI Assistant integrates with intranet platforms\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" like Unily, Igloo Software, SharePoint, and Drupal, to connect employees to apps and information directly from the intranet. With the power to drive significant value to your existing tech investments, an AI Assistant helps drive users to and keep them on the intranet, simplifies information finding, and maximizes efficiency at work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6lMcEhN2iWFFwdNOttk2DO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7zQKj88iQaEKAbnYDZXMLx/0cf7b488e7849855017f940edb275af1/thought-catalog-UK78i6vK3sc-unsplash.jpg"},"title":"[asset] remote-work-stock-photo","description":"Woman working remote"}}},{"node":{"id":"8bf7a096-86ce-50a7-98b2-ee3919bc75b5","title":"How Can AI Help Digital Transformation?","slug":"how-can-ai-help-digital-transformation","description":{"description":"How can AI help digital transformation? AI supports digital transformation by synthesizing and producing data that helps businesses make smarter decisions to improve the employee experience. "},"category":[{"backgroundColor":"#B9F1F4","title":"Artificial Intelligence","id":"f315eac1-20c7-5045-9224-736fb6c71e14"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can AI help digital transformation?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI supports digital transformation by synthesizing and producing data that helps businesses make smarter decisions to improve the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to Forbes “Digital/AI transformation should be centered around the customer and respective stakeholders. This involves understanding customers' or in a business scenario employees’ needs, preferences and behaviors and using digital technologies to deliver a better customer experience.” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This statement reinforces that AI can not only help customer behaviors, but employee behaviors as well by intelligently nudging and guiding employees' attention to key information and help them make more informed decisions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personalization provided by AI helps improve operations and reduce context switching across siloed systems through process automation as AI-driven chat experiences transform the digital landscape for employees and customers alike. More relevant responses, more ways to find solutions, and algorithms to analyze systems and information mean significantly improved operations and productivity. \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png"},"title":"[asset] ai-digital-transformation-stock-photo","description":"AI supports digital transformation by synthesizing and producing data that helps businesses make smarter decisions to improve the employee experience. "}}},{"node":{"id":"9a31aab3-999c-5b86-bef2-ddf2029d7f3a","title":"Features of an AI Agent for Work","slug":"features-of-an-ai-agent-for-work","description":{"description":"Agentic AI promises the potential to increase efficiency and employee engagement by helping increase productivity, support decision making, and behave autonomously."},"category":[{"backgroundColor":"#292A80","title":"AI Agents","id":"443ffca6-28d5-5670-923b-dd4b0bf3abd0"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Agent Features\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Agentic AI promises the potential to increase efficiency and employee engagement. But how? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For workplaces that are stifled by fragmented data and siloed apps that often delay decision making, create repetitive low-value tasks, and take up too much of employees’ time these are the transformative features of AI Agents for work: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Autonomy\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learning and Adaptation\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactivity\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Decision Making\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Iterative Interactivity\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Context Awareness\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Productivity\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's explore each of these in more detail:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Autonomy:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" AI Agents can perform tasks without constant human oversight. They make decisions based on predefined (or unstructured) rules, algorithms, learning from past experiences and interactions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learning and Adaptation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Through machine learning, AI Agents improve their performance over time. Reasoning and memory make it possible for Agents to adapt to new information and changing environments, becoming more efficient and accurate with each interaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactivity:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Rather than waiting for commands, AI Agents can anticipate user needs and take proactive actions. For example, an AI Agent might remind you of an upcoming meeting or suggest resources based on your current tasks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Decision Making:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" The agent has the foresight based on unstructured reasoning what the next logical step may be, for example checking information available in other applications to inform a potential of responses or outcomes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Iterative Interactivity:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" AI Agents can interact seamlessly with users and other systems to help determine the path to follow. They understand natural language, respond to queries, and can integrate with various enterprise applications to fetch or update information as they go about their tasks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Context Awareness:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" By understanding the context in which they operate, AI Agents can provide more relevant and accurate assistance. This includes recognizing user preferences, work patterns, and organizational policies.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Productivity: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"AI agents can plan and collaborate to execute complex workflows based on a single prompt which translates to goals being reached rapidly and at scale, typically with a higher return on investment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Read more:\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-an-ai-agent\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is an AI Agent?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4E1g6dZng6GR5iRIAjksQW/002b65e184b0abe39191aaff597faa6b/features-of-ai-agent-resosurce-thumb.png"},"title":"[asset] features-of-ai-agent-resource-thumb","description":"AI Agent Features"}}},{"node":{"id":"36299777-8583-5af7-9119-3f38333e3631","title":"How Do AI Agents Work?","slug":"how-do-ai-agents-work","description":{"description":"By sharing information between systems, and using memory and reasoning to provide comprehensive responses, AI agents are able to complete tasks of varying complexity. "},"category":[{"backgroundColor":"#292A80","title":"AI Agents","id":"443ffca6-28d5-5670-923b-dd4b0bf3abd0"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Do AI Agents Work?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Agents combine user objectives with available tools to perform tasks. By sharing information between systems, and using memory and reasoning to provide comprehensive responses, AI agents are able to complete tasks of varying complexity. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The functionality of AI Agents can be broken into three pillars, each playing a critical role in their effectiveness.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Natural Language Processing\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reasoning and Decision Making\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Response Generation, Automation, and Interaction\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Natural Language Processing\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Agents analyze user input using natural language processing. A typed command (i.e. utterance) can be transformed in a number of ways to ensure the communication is being understood. Techniques like tokenization, lemmatization, stemming, and named entity recognition (NER) break down the initial utterance into pieces that the agent can understand so that the next phase can begin.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reasoning and Decision Making\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this stage, the course of action is determined. Initially, the system employs enumerative reasoning and a series of \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-retrieval-augmented-generation-rag\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"retrieval-augmented generation (RAG)\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" techniques across structured and unstructured knowledge sources, automated workflows, and applications. Additionally, the system may utilize generative AI to provide predictions or craft solutions to fulfill the user's request effectively. This ‘knowledge chain’ effectively acts as the brain of the AI agent, interpreting the understood information and plotting a course of action.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Response Generation, Automation, and Interaction\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The final stage involves crafting and delivering a response to the user. The output could include content generation, the execution of a task or action, a summary of results or steps performed, or even a recommendation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These three components work together to create a comprehensive system capable of understanding, processing, and interacting with users in a meaningful way.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/20PczghC17aC99bv6d4YFw/ce1bbd430daa70111b3fd0c714aaf32f/how-do-ai-agents-work-resource-thumb.png"},"title":"[asset] how-do-ai-agents-work-resource-thumb","description":"How do AI Agents work?"}}},{"node":{"id":"0198d178-42e5-53ad-bd37-0198943ea237","title":"What is the Difference Between Traditional AI and Agentic AI?","slug":"difference-between-traditional-ai-and-agentic-ai","description":{"description":"Agentic AI and traditional AI may seem similar, but they have distinct differences in their functions and applications."},"category":[{"backgroundColor":"#292A80","title":"AI Agents","id":"443ffca6-28d5-5670-923b-dd4b0bf3abd0"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is the difference between Agentic and Traditional AI? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Traditional AI is characterized by its ability to analyze data and provide insights. However, it is limited in its functionality due to the static nature of the knowledge it possesses. These AI models can only access the information they were trained on and require manual retraining to adapt to changes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In contrast, Agentic AI operates autonomously and continuously improves itself while also seeking human guidance when necessary. AI Agents, using techniques like retrieval augmented generation (RAG), can access real-time information and interact with other systems. This enables them to query additional sources such as structured documents, vector databases, or APIs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7C3FCu7BoQIcQ3WngbLEa5/7f9f4a7a455f2ae211a6e8a890d8398d/AgenticvsTraditionalAIResource-Thumbnail.png"},"title":"[asset] AgenticvsTraditionalAIResource-Thumbnail","description":"What is the difference between Agentic and Traditional AI?"}}},{"node":{"id":"0b548e58-deb6-5d49-8cb6-36655ea6b20a","title":"What is an AI Agent?","slug":"what-is-an-ai-agent","description":{"description":"AI agents are intelligent systems that automate tasks, assist employees, and make decisions based on natural language inputs."},"category":[{"backgroundColor":"#292A80","title":"AI Agents","id":"443ffca6-28d5-5670-923b-dd4b0bf3abd0"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is an AI Agent?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI agents are defined in several ways. Some purists see them as fully autonomous systems that operate independently, executing complex tasks across multiple platforms.  Others use the term to describe systems that manage predefined workflows to help complete user tasks.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In a more balanced view, AI agents are intelligent systems that automate tasks, assist employees, and make decisions based on natural language inputs. 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Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide the ability for every employee to easily access the information that’s important to them, from HR policies and product info to machinery operation manuals and store closing procedures. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Supporting Knowledge Discovery with AI Assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3ZH4nJgbO7GPsCVdSy0OJB\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbots\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offer conversational interfaces that provide an easy-to-use, friendly mechanism for employees to find information and complete tasks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations with Enterprise Systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"full-service integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with the systems and applications that matter most to your organization, providing employees with a centralized experience for finding information, taking action on tasks, and accessing services without logging into underlying source systems. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content and Communication 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content creators outside of internal comms to centralize information, such as corporate announcements, department news, etc. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Scheduling capabilities to schedule communications in advance\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Robust workflow capabilities that enable multiple stakeholders to collaborate\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Support for attachments, including multi-media files, pdf documents, hyperlinks to websites, images, videos, animated gifs and emojis\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Multi-language support for global companies \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Access for employees who do not have corporate emails, such as frontline employees in the retail and restaurant industries\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Collaboration Capabilities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Peer-to-peer messaging for operational work activities, including chat and two-way messaging \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Social features such as likes, commenting, sharing, tagging, polls/surveys and bookmarking for favorites\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Analytics\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide insights into communication trends and analytics, including reporting on read and open  activity by audience, channel, and content/media type.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Work Service Capabilities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enables work-related services with, or without, 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Identify areas of friction and pain for the app audience."},"category":[{"backgroundColor":"#DBCCBF","title":"No-code/Low-code","id":"7fc27896-05d5-50b0-a445-7e5410e99155"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How To Get Started With No-Code and Low-Code\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With both no-code and low-code development, it’s recommended to start with the best practice of only creating apps to address a specific problem or opportunity. Identify areas of friction and pain for the app audience. Simplifying or eliminating redundant processes is a good example of this because addressing this type of problem can lead to significant time savings, which is beneficial to the business and the employee experience.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a problem identified and an app concept developed, the next step is to work into a more rapid application development cycle, focusing on the main drivers of utility. Consider what is most important and useful to the end user, focus on delivering that functionality first. Don't waste time on non-value-add feature functionality. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Build Conversational AI Workflows with Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Accelerate the creation of AI workflows with the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Our low-code builder allows for customizable and curated employee experiences, reduces reliance on IT teams, and integrates seamlessly with your third-party apps. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Builder, users can quickly connect, build, and deliver workflows that increase productivity and employee satisfaction. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable rapid delivery of experiences including app UIs, chat conversations, and actionable notifications \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Build your own data sources or leverage Workgrid’s existing collection \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customize and create workflows across a range of use cases and systems with a catalog of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"pre-built app templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for faster deployment \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Test and iterate on workflows with an easy-to-use drag-and-drop interface \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver conversational experiences with AI-powered chat discoverability \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Target audiences based on attributes for controlled experimentation, staged rollouts, and curated experiences \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Feel secure within a SOC2 certified architecture with enterprise guardrails built in \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Build once, deploy anywhere across Workgrid channels including web client, intranet toolbar, browser extension, and Microsoft Teams \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Workgrid your AI Assistant is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"yours\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to build. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's no-code builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2CMQ9i1ONdATEsQvVdwSRh\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6ROrh2wQRA6r7mDEvQyaS/e14854e1a4af22e04a53344dfc8afa0a/low-cod-e-no-code-get-started.png"},"title":"[asset] low-code-no-code-get-started","description":"it’s recommended to start with the best practice of only creating apps to address a specific problem or opportunity. 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the effort employees must exert just to use the technology they interact with on a daily basis.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/why-is-enterprise-search-so-scary\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"employees can’t effectively access the tasks and information they need\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", when and where they need them, then the digital workplace has failed and DEX will continue to suffer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplicity and ease of use are integral to solving this issue.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations need to simplify the work experience and drastically reduce the amount of time employees spend interacting with technology, so they can spend more time on the meaningful, high-value work that drives fulfillment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Watch Now:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this roundtable discussion, James Robertson from Step Two, Brad Rooke from Igloo Software, and Frank Pathyil from Workgrid Software discuss the future of work, the role of technology on the employee experience, and tips to create an effective digital employee experience using tools you already have.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6B1BzwD0P4SpnehQRKhg5N\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4rjMp7OkIcCiDw7LA4vy7H/5f56994dfc96159711bba1344a6bf0d3/digital-employee-experience-factors.png"},"title":"[asset] Digital Employee Experience Factors","description":"Many factors impact digital employee experience (DEX) including slow computer or program startups, network connection issues, outdated hardware and software, and more."}}},{"node":{"id":"ad08f5ce-48fd-5593-b53b-d436301a2d11","title":"What is Digital Workplace Technology?","slug":"what-is-digital-workplace-technology","description":{"description":"What is digital workplace technology? It encompasses all the technologies we use to get work done in today's workplace."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Digital Workplace Technology?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital workplace technology is the accumulation of all the tools and applications that comprise the digital workplace. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Researchers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" forecast that companies will spend nearly $35 – $80 billion on digital workplace technologies in the next few years.  \\n\\nThere are many types and categories of digital workplace technology that’s needed as part of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/creating-an-integration-and-ai-strategy-for-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"a comprehensive digital workplace strategy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" While it would be impossible to list all the solutions that support communication, collaboration, knowledge management, learning management, search, service management (IT/HR/etc.), and more, here are a few:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Communication tools such as email, Intranet, and employee communication apps. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Productivity platforms like Asana and Trello, along with AI and machine-learning tools that can organize schedules, automate repetitive daily tasks, and even make predictive recommendations to help employees be more efficient. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workstream collaboration platforms such as MS Teams, Slack, Google, Yammer, Jive, etc.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Security tools to ward off the climbing incidence of attacks that will cost the global economy \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://cybersecurityventures.com/cybercrime-damages-6-trillion-by-2021/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"$6 trillion\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" in 2021 alone. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet platforms and solutions that create front and side door entryways to the digital workplace.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Video & conferencing solutions that enable employees to have virtual meetings and conferences such as Zoom, Go2Meeting, Citrix, and Microsoft. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital experience management tools, giving organizations the flexibility to design experiences that meet employee needs. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", a digital workplace tool growing in popularity for its ability to answering questions in real-time, assist in finding information, handle operational logistics, like scheduling meetings, and enable self-service functionality, such as help-desk ticketing. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"50MsWbjbS4pDq9PpNCYFyy\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2g1jxIeEFAHALsHZ10OGey/4697c874604bde14732a3496a10dcc08/digital-workplace-workgrid-article__4_.png"},"title":"[asset] what-is-digital-workplace-stock-photo","description":"What is a digital workplace platform?"}}},{"node":{"id":"5c6f26ce-b3a5-51d1-a1b8-a6f532da87cc","title":"What Can a Digital Assistant Do?","slug":"what-can-a-digital-assistant-do","description":{"description":"Digital assistants simplify work experiences for employees by using multiple information sources to intelligently answer questions and perform tasks."},"category":[{"backgroundColor":"#69D1F0","title":"Digital Assistant","id":"d418a678-8893-5d08-85a8-4aad16900a79"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What Can a Digital Assistant Do?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants simplify work experiences for employees by using multiple information sources to intelligently answer questions and perform tasks. This is similar to how Alexa and search engines like Google help users with requests.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The foundation of a digital assistant’s power is its ability to intelligently organize data and information from your business systems and put it into the appropriate context for each employee to help them throughout their day.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By integrating with commonly used business application across IT, HR, expense management, ERP, and others, some of most common actions a digital assistant can perform are:   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Promote relevant information\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant helps employees focus on \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"what needs their attention\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". This can be everything from company announcements and news to system notifications, reminders, and contextual insights like job-specific or location-specific updates that may be valuable.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamline workflows and approvals\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant simplifies workflow-driven processes and task completion, including approvals like expenses, procurement, timesheets, HCM, and more. It alerts employees to tasks needing their attention and enables them to take action right from the digital assistant without having to log into the business system.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make information easier to find\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant can be programmed to provide employees with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"personalized answers to common questions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". They can also help find information across the enterprise, anything from HR- to IT-related questions, delivering one-stop search functionality across the organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Perform actions on behalf of employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants can be programmed to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"process routine tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on behalf of employees, such as submitting leave requests or submitting and tracking service-desk tickets.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralize information into a single experience available across multiple channels\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant’s power is the ability to provide a single, connected experience for the tasks and information employees need most, delivered in the most appropriate channel for their needs. Digital assistants can be available where employees need them most, including:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Persistent toolbars that integrate with existing employee-facing platforms, such as an intranet or employee portal\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mobile apps that give employees anywhere/anytime access\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrated with today’s more commonly used collaboration platforms, such as Microsoft Teams\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Assistant Use Cases\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Assistants, also known as an enterprise copilot, virtual assistant, or AI assistant, use various technologies to understand, process, and respond to human language, performing various functions such as automating tasks, providing relevant information, and answering questions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best assistants designed for the digital workplace are not single-use assistants tied to a specific use case, such as transcribing meetings or writing code. Instead, they are designed to enhance productivity, improve communication, and streamline workflows for employees across a range of use cases within an organization. Here's a look at over \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-use-cases\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"50 AI Assistant use cases\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for work.\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4I8pntA954UPKc7pAdxTtE/73f57fc79d22c2672732d2ae02a0748c/what-can-digital-assistant-do.png"},"title":"[asset] what-can-digital-assistant-do","description":"What can a digital assistant do?"}}},{"node":{"id":"4bce47de-7c83-59fc-abd4-1346c483a7f4","title":"What are the Benefits of a Digital Assistant?","slug":"what-are-the-benefits-of-a-digital-assistant","description":{"description":"The biggest benefit of digital assistants is they free employees up to focus on more engaging, higher-value work that drives job satisfaction. "},"category":[{"backgroundColor":"#69D1F0","title":"Digital Assistant","id":"d418a678-8893-5d08-85a8-4aad16900a79"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the Benefits of a Digital Assistant?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The biggest benefit of digital assistants is they free employees up to focus on more engaging, higher-value work that drives job satisfaction. They do this by combining intelligent technologies such as natural language processing and artificial intelligence with integrations to business systems, to deliver a more connected digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about bringing the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to your digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants also offer a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work-benefits\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"wide range of other benefits\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", including, but not limited to:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving attention management\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" because tasks and information are presented together in a central location that’s within the flow of work.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing digital friction\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by enabling employees to find important information from enterprise systems, such as pay data, time off balances, dashboards, and more without having to log into individual source systems.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering fast, personalized answers\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to common questions, eliminating the need to wait for human assistance.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining and personalizing communications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by delivering contextual alerts that are relevant to employees, such as training and upskilling opportunities, office closures, staffing changes, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-frontline-worker-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"inventory changes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG-APL-Case-Study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"crisis comms\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", etc.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Supporting the autonomy of employees\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by giving them the flexibility to complete routine tasks, like submitting and tracking help desk tickets, wherever and whenever it’s convenient.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Promoting workplace agility\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by being available wherever employees work, whether on the intranet, via mobile, or in workstream collaboration platforms such as Slack and MS Teams.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining complex, common processes\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" that involve collaboration across the enterprise, such as onboarding, training, performance management, etc.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernizing intranet or employee portals\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by using integrations to bring the power of enterprise applications into a single, connected experience that enables employees to carry out tasks and find essential company info.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating experience parity \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"between office-based and frontline workers, delivering the same access to tasks and information for all employees.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Facilitating better decision-making\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by making it faster and easier to find reliable information.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Standardizing the employee experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" in cases like mergers and acquisitions, delivering consistent, yet custom experiences to all employees by integrating with disparate systems across the enterprise.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the ROI of a Digital Assistant?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How much time is wasted searching for information or context switching? Imagine if your employees had an AI Assistant that could help guide their attention to what they need to know and do. Calculate the savings with this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/roi-calculator/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ROI Calculator.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5XXTZABzfP9rlvEVB8ttxV/74350f2d6668e9c195892276a4e2aebb/benefits-of-digital-assistant.png"},"title":"[asset] benefits-of-digital-assistant","description":"What are the benefits of a digital assistant?"}}},{"node":{"id":"0fd45f56-0995-5e40-8cb1-ddbbf51d0599","title":"What is Digital Friction?","slug":"what-is-digital-friction","description":null,"category":[{"backgroundColor":"#B79FDB","title":"Digital Friction","id":"5a53c6ce-43b9-5076-8090-4d57f4365244"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Digital Friction?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction is commonly described as the unnecessary effort an employee has to exert to use technology. This includes extra steps to complete routine tasks, having to toggle between disparate applications to find information, and complicated workflows that take time away from meaningful work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction is a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/stop-digital-friction-from-killing-employee-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"detriment to employee productivity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and statistics show it causes irreparable harm to the digital experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.techrepublic.com/article/employees-switch-apps-more-than-1100-times-a-day-decreasing-productivity/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees interact with an average of 35 applications a day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"68% of workers toggle between apps up to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2018/report_app_overload_is_creating_chaos_at_work_and_costing_businesses_billions.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"10 times an hour\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees context switch \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.techrepublic.com/article/employees-switch-apps-more-than-1100-times-a-day-decreasing-productivity/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"more than 1,100 times every day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some studies suggest it takes a full \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2018/report_app_overload_is_creating_chaos_at_work_and_costing_businesses_billions.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"23 minutes to recover your focus\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" after distraction\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction really became problematic with the pandemic.  \\n\\nOrganizations did a great job keeping employees and businesses afloat during a time of tremendous upheaval. But the host of new apps and collaboration platforms that were deployed to enable remote work caused some negative side effects no one could have seen coming. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While each individual solution companies launched was well-suited to helping workers be more engaged and productive, their cumulative effect was a frustrating, disjointed experience that dragged down productivity. There were suddenly too many places to go to find information and complete tasks, and communications were coming from more sources than ever before.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a result of the overload of apps, information, and noise, digital friction also began a domino effect that’s also affected business: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Missing important communications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – Employees frequently miss important announcements and time-sensitive reminders. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delayed approvals \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"- Managers lose approvals amongst other emails, blocking important work or requests from being completed. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time wasted from context switching \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"- Employees lose valuable time jumping from one system to another to complete tasks or look up common information. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing Digital Friction with an AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" enhances efficiency at work by streamlining repetitive tasks. Depending on what solution you choose and the features that you leverage, you can expect to reduce friction with the following:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automated workflows\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralized notifications\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactive alerts\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational knowledge discovery\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Want to see the AI Assistant in action? \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/free-trial-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request a free trial\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today!\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/15GHg7kPcUBTYn46zEKtW1/fc61cb9e9b8ffde529a001a18d95b2df/what-is-digital-friction-thumbnail.png"},"title":"[asset] what-is-digital-friction-thumbnail","description":"What is Digital Friction? 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They are designed to free users from spending time on routine functions that don’t require human intervention.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"People are most commonly familiar with voice-activated digital assistants like Siri and Alexa, the omnipresent aids we rely on in our personal lives to respond to commands like “Find a Starbucks near me,” “What is the weather?”, and “Order more toothpaste.” \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the context of the digital workplace, digital assistants are interfaces that assist employees with finding information and handling requests like processing approvals, submitting and tracking service desk tickets, etc. Digital assistants in the workplace can be customized to meet the needs of both small and large businesses. 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A company intranet supports various departments including IT, HR, and Internal Communications."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Can IT use a Company Intranet?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are a number of ways IT can use the company intranet to improve communications and business process, such as delivering IT-related communications, enabling self-service functionality, simplify access to complex systems and more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Using the company intranet to deliver IT-related communications\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"IT often overlooks the company intranet as a way to deliver proactive communications about tech changes (think migrations, training options, device status, device health, outages, etc.), but the reality is, it's the ideal location. 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Through the use of an intelligent enterprise chatbot located on the intranet, IT can enable a self-service process for service tickets that leads to a better user experience and increased productivity for employees and help desk staff alike.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5QvCyZkelWFGeVqiKjY5GK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Using the company intranet to simplify access to complex systems\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best company intranets use \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"integrations\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to make it easier for employees to interact with all of the enterprise systems they need to do their jobs, eliminating the time-consuming need to log in and out repeatedly over the course of the day. This use of integrations future-proofs the digital workplace and creates an experience layer that delivers just the right tasks and information from core enterprise systems, providing the customized digital experiences employees expect and increasing productivity by creating a single source for the tasks and information they need to access the most.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7qwu6nPUJpStjdVxKF1da3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best company intranets use \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"integrations\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to future-proof the digital workplace and create an experience layer that delivers just the right tasks and information from core enterprise systems.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To see the benefits of a modern intranet in action, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"request a personalized demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1M9FIDu05m2odzgfwhmAD4/ee1cdeb8d3c1bc5c873a2a44788af1c0/chatbot-ticket-incident-transparent.png"},"title":"[asset] ITSM Chat and Notification","description":"Streamline IT service management with Workgrid's servicenow integration"}}},{"node":{"id":"81d62836-6895-5ee3-a6ff-d8dc42a59e03","title":"What are the Key Features of a Company Intranet?","slug":"what-are-the-key-features-of-a-company-intranet","description":{"description":"Company intranets are a valuable tool in the digital workplace, delivering key features such as personalized communications and centralized access to core enterprise systems. The best intranets take advantage of modern features and functionality to deliver an intelligent, consumer-grade experience."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are the Key Features of a Company Intranet?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best intranet platforms go beyond simply delivering static information to employees. They are modern and engaging and consistently exhibit these \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/5-step-checklist-for-modernizing-your-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"5 key intranet features\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For end-users, company intranet features might include:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/notifications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Personalized communications and 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Using NLP and machine learning allows an AI Assistant to improve over time, making them much more effective in improving productivity in the workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Businesses may leverage this type of software in many different ways including as part of the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"company intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or employee portal, in collaboration tools such as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/microsoft-teams\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microsoft Teams\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", or embedded in existing business systems. \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3nx7pLcsdbwJ0Yml1yvc23/e4581614ecf15f3aec1f7c433d7ab725/what-is-an-ai-assistant.png"},"title":"[asset] what-is-an-ai-assistant","description":"What is an AI Assistant?"}}},{"node":{"id":"290d588e-4154-528d-85ff-4bc070bed6df","title":"What is Stemming?","slug":"what-is-stemming","description":null,"category":[{"backgroundColor":"#4D11A6","title":"Conversational AI Terminology","id":"fa6e143f-bf29-517d-8919-dfdf8c1b41e5"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Stemming?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stemming is a processing technique commonly used in information retrieval and natural language processing. Its purpose is to reduce inflected words to their word stem, base, or root form. 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While some technical and coding experience is needed for low-code development, there is no deep technical experience needed to develop using no-code tools."},"category":[{"backgroundColor":"#DBCCBF","title":"No-code/Low-code","id":"7fc27896-05d5-50b0-a445-7e5410e99155"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Who Can Develop Using No-Code and Low-Code Tools? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\nWhile some technical and coding experience is needed for low-code development, there is no deep technical experience needed to develop using no-code tools. Anyone who is familiar with using a WYSIWYG program, visual development tool, or even consumer social media applications to create content, would likely find the process of building an app both familiar and intuitive. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/61vUspCuH67zxpiIwUEo0p/0802b63eacaf07b7b284430bb64b7d0e/low-cod-e-no-code-developers.png"},"title":"[asset] who-can-develop-using-low-code-no-code","description":"While come technical and coding experience is needed for low-code development, there is no deep technical experience needed to develop using no-code tools. 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"},"category":[{"backgroundColor":"#B79FDB","title":"Guided Attention","id":"b5207704-d475-5905-8adc-518b61b1c48c"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Guided Attention Technology? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology is the first solution of its kind that rethinks how employees interact with enterprise technology, simplifying the digital experience by minimizing digital friction.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology helps free workers from the everyday chaos that destroys focus, wastes time, hinders productivity, and decimates the employee experience.  It does this by intelligently nudging, surfacing, promoting, and granting access to the right information and actions - at the right time, empowering all employees to do their best work, aiding productivity, improving decision making, and increasing alignment with the organization, all of which leads to happier employees and better business results.​ \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3Ll24c2muCoVC3cZcmK8Pb\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3seLVNAXl9jnk2nHvdykcQ/e2698420d610f64708363145d1f4b7c4/guided-attention-thumbnail__1_.png"},"title":"[asset] what-is-guided-attention-technology","description":"What is guided attention technology? "}}},{"node":{"id":"6151f2d8-409f-5959-8906-62d2df9660c0","title":"How Does Guided Attention Technology Work?","slug":"how-does-guided-attention-technology-work","description":{"description":"Guided attention technology creates a simplified experience for your existing tech stack, integrating with key business systems to abstract just the content and actions employees' need.  "},"category":[{"backgroundColor":"#B79FDB","title":"Guided Attention","id":"b5207704-d475-5905-8adc-518b61b1c48c"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Does Guided Attention Technology Work?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology creates a simplified experience for your existing tech stack, integrating with key business systems to abstract just the content and actions employees' need.  This creates a custom user experience for each employee that: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Surfaces the right notifications, signals, alerts, and information when they're needed, and where the user happens to be working  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sends nudges for time-sensitive information or tasks that require awareness or action \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automates complex workflows and processes, giving users greater flexibility and more time to focus on meaningful work \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology does this within the channels that are convenient for employees, such as on the intranet, in workstream collaboration platforms like MS Teams or through mobile or desktop apps. By empowering employees to do their best work, guided attention helps workers be more productive, make better decisions, and feel more aligned with the organization, which ultimately leads to happier employees and better business results. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6xZIn7fQZffFoj1Wq34Pry/751bdeb66d0d5809af656b4852163b91/how-does-guided-technology-work.png"},"title":"[asset] How does guided attention technology work? ","description":"How does guided attention technology work? "}}},{"node":{"id":"6dfd543f-4af8-5ed8-93f0-f3edfa810f63","title":"Why is Guided Attention Technology Needed?","slug":"why-is-guided-attention-technology-needed","description":{"description":"Guided attention technology creates a simplified experience for your existing tech stack, integrating with key business systems to abstract just the content and actions employees' need.  "},"category":[{"backgroundColor":"#B79FDB","title":"Guided Attention","id":"b5207704-d475-5905-8adc-518b61b1c48c"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why is Guided Attention Technology Needed?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology is needed because \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/article/what-is-digital-friction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" has made work more complicated than it needs to be. There are too many login screens, too many steps in routine processes, and a lot of time wasted context switching, all of which leads to a complex employee experience that prevents workers from getting the full value out of the digital workplace. \\r\\n\\r\\nGuided attention technology helps eliminate the three main causes of digital friction, which are:  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application Overload\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \\r- As a result of the app explosion brought on by the pandemic, employees typically context switch more than 1,100 times every day. That’s a lot of time wasted simply trying to navigate the systems they need to do their jobs. Add to that the flood of distractions, data silos, and complex processes they face and it’s no wonder why they’re so frustrated. They’re dealing with a very poor employee experience that makes it next to impossible to get any actual work done. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information Overload\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \\r- The volume of information employees are trying to stay on top of is staggering. They’re expected to process never ending streams of content, conversations, activity, interactions, and tasks, a deluge that’s further complicated by data silos that make it difficult to find the right information when it’s needed. This drastically hinders productivity and decision making. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Noise Pollution\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \\r- The result of all these apps and the deluge of information they deliver is digital noise pollution. Being constantly peppered with “noise” - all the pings, alerts, signals, emails, @mentions, tasks, and to-dos - none of which are prioritized - that constantly clamor for employees’ attention. It’s exhausting and incredibly problematic because human beings have finite attention spans as well as a limited capacity to retain and process data.  \\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Each of these issues on its own can derail the productivity of your organization. When experienced together, however, they have the power to destroy the employee experience. Guided attention technology is the most effective way to avoid these issues. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"733r6nAoPDmvGg0QCDmfo0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6xZIn7fQZffFoj1Wq34Pry/751bdeb66d0d5809af656b4852163b91/how-does-guided-technology-work.png"},"title":"[asset] How does guided attention technology work? ","description":"How does guided attention technology work? "}}},{"node":{"id":"344829f3-fe7d-53ca-9b00-23f156ecdc71","title":"What are the Benefits of Guided Attention Technology?","slug":"what-are-the-benefits-of-guided-attention-technology","description":{"description":"By targeting the causes of digital friction - which reduces the productivity of organizations by 50% - guided attention technology offers significant benefits to both employees and the business"},"category":[{"backgroundColor":"#B79FDB","title":"Guided Attention","id":"b5207704-d475-5905-8adc-518b61b1c48c"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the Benefits of Guided Attention Technology?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By targeting the causes of digital friction - which reduces the productivity of organizations by 50% - guided attention technology offers significant benefits to both employees and the business: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee benefits of guided attention technology \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduced stress and frustration as employees enjoy a simplified, streamlined experience with enterprise technology \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Less information overload as important tasks and information are delivered when they’re needed in the channels employees work in the most \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More time to focus on fulfilling work, with fewer unnecessary tasks and distractions that waste time \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Positive employee experience that fosters a sense of connection with the organization \\r\\n \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Business benefits of guided attention technology \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased engagement as a result or more targeted, personalized communications \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maximized investment in existing technology, with better user experiences crated for existing systems \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consistent employee experience during back-end tech changes with an experience layer that insulates employees from interacting directly with back-end technology \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Higher-quality work because employees are less distracted and have more time and focus for tasks \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better decision making as a result of higher-quality work \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Higher employee retention rates and a competitive hiring advantage from delivering a superior employee experience  \\r\\n\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6ztPVFsRfkVLLH5PIQe1dJ/50648d9347db0618e1d8ca6907d157cb/what-are-the-benefits-of-guided-attention-technology.png"},"title":"[asset] what-are-the-benefits-of-guided-attention-technology","description":"What are the benefits of guided attention technology? "}}},{"node":{"id":"24a31dbc-5c6d-527a-ad21-bea5651252cb","title":"How to Get Started with Guided Attention Technology","slug":"how-to-get-started-with-guided-attention-technology","description":{"description":"Because guided attention technology creates more effective experiences for your existing tech stack, there’s no need to replace or augment the critical business systems you rely on. That makes it easy to get started. "},"category":[{"backgroundColor":"#B79FDB","title":"Guided Attention","id":"b5207704-d475-5905-8adc-518b61b1c48c"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Get Started with Guided Attention Technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Because guided attention technology creates more effective experiences for your existing tech stack, there’s no need to replace or augment the critical business systems you rely on. That makes it easy to get started. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4cfxlFi0Ee2oZEqb9I54PA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5 steps to getting started with guided attention technology: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#1 Vision \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Strategies only succeed when they ‘re based on a planned outcome. Begin by identifying both short and long-term goals. You can do this by asking questions such as: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What does the ideal employee experience look like? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do you want the future of your organization to operate in relation to the employee experience?  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What experience do you want specific populations to have?  (e.g., Sales, Production etc.)\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How should people work to achieve the best results for themselves, their teams, and the business?  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What should their relationship with workplace technologies look like?  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How should they feel about their interactions with technology? \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This new vision must be contrasted to the current state. Take steps to uncover the biggest friction points affecting your workforce and pull together a framework of the moments that matter to each specific persona in the company, as well as a lifecycle of employees from onboarding to offboarding. ​ \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additional questions you should ask at this stage of the process, either through creating employee personas or conducting user studies, include: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are our current business objectives?  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can our employee experience efforts be aligned with our company goals? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What does success look like? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do employees feel about their interactions with the digital workplace today? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the greatest productivity drains in their day? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where do the most disruptions and distractions occur? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the key friction points they struggle with? (e.g., help and Support, finding key answers, approving requests) \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What segments of the employee lifecycle are most difficult and frustrating (e.g., pre-hire acquisition, onboarding, engagement, offboarding)? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What key ‘moments that matter’ are hamstrung by technology (e.g., changing a last name, promotion approvals, recognition). \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#2 & 3 Plan & Build \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once you have a firm understanding of the future and the current state, begin to determine which pain points should be addressed first. This starts with understanding all of use cases arising from the Vision stage.  \\r\\n\\r\\nNext, use cases should weighted and measured against one another to understand which will: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Resolve the greatest pain points \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Have an impact on a clearly defined audience (managers, frontline workers etc.) \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Address a clear priority based on the vision and current state  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Have resources and can achieve stakeholder buy-in \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver the highest levels of value by addressing a top goal of the organization \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Success requires knowing that not all use cases can (or should) be delivered at launch. Understand who will see the benefits first. Then you can determine if it makes more sense to move forward with a “land and expand” strategy, or if the program should be launched to the entire organization.  \\r\\n\\r\\nA well-vetted plan and roadmap for high-value use cases becomes an invaluable guide for launch, helping to determine what will be delivered on day one and what will be deployed gradually over the course of the next year.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#4 Launch \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now is the time to deploy guided attention technology within your organization. A large part of the success of this stage is how effectively the launch is communicated and celebrated prior to the actual launch date. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make sure there’s a strong push to share the change and communicate the benefits this program will have on the employee experience. This helps showcase the value of the technology and educate workers about the purpose of the technology and experiences, both before, and after. Value to the organization and individual should also be emphasized throughout the communication period to ensure employees understand that this represents a paradigm shift in the way they interact with technology and systems.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#5 Measure & Repeat \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At predetermined intervals, take the time to measure the impact guided attention technology is having on your employee experience.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Has the needle moved, are employees working more productively?  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What has user sentiment been?  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are there valuable stories and anecdotes to be shared? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can things be improved?  \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With these learnings in hand, optimize experiences as needed to ensure that the digital workplace is always tailored to meet the evolving nature of work. \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2sLGXVqQ6u3o0dCBjGen2I/d17030aaf58a99e96c454a85b2c1da79/how-to-get-started-with-guided-attention.png"},"title":"[asset] how-to-get-started-with-guided-attention","description":"How to get started with guided attention"}}},{"node":{"id":"76c275ef-269b-5063-8407-ee458b270ae3","title":"What Causes Digital Friction?","slug":"what-causes-digital-friction","description":null,"category":[{"backgroundColor":"#B79FDB","title":"Digital Friction","id":"5a53c6ce-43b9-5076-8090-4d57f4365244"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What causes digital friction? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the digital workplace has grown more complex, work has become more complicated. This \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/article/what-is-digital-friction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" impacts employees’ ability to feel engaged and work effectively and comes from \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/overcoming-the-3-leading-causes-of-digital-friction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"three common sources\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\": \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application overload\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – the ever-expanding range of applications and sources where information and activity are hosted. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – the volume of content, conversations, activity, interactions, tasks, and information employees are expected to continually process. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital noise pollution\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – the exponential echo effect of signals, pings, and chimes vying for employees’ attention. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1hVnvzwxZGJDuKRq1bNHRV/55fe16bc83141cf85a7749008e43da1a/what-causes-digital-friction-thumbnail.png"},"title":"what-causes-digital-friction-thumbnail","description":"What Causes Digital Friction?"}}},{"node":{"id":"90ada7f7-a983-50e1-9c62-f15b817277fd","title":"How Can You Solve Digital Friction?","slug":"how-can-you-solve-digital-friction","description":null,"category":[{"backgroundColor":"#B79FDB","title":"Digital Friction","id":"5a53c6ce-43b9-5076-8090-4d57f4365244"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can you solve digital friction?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The key to effectively eliminating digital friction is to help employees prioritize what requires their attention so they can focus on high-value work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To deliver a more focused work experience, organizations should focus on insulating employees from all the technological complexity that hinders their productivity. This can be done by abstracting just the tasks, information, and communications they need from across the enterprise and delivering it when it's needed, in the channels employees prefer to work in, whether that's on the intranet, via a mobile app, or in workstream collaboration apps, such as MS Teams.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A friction-free digital experience should:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Surface the right notifications, signals, alerts, and information when employees need them\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Nudge workers on important information that matters or tasks that need action\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Simplify and automate complex workflows and processes\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's guided attention technology is the first of its kind. It integrates with existing technology to optimize the employee experience, freeing workers from the everyday chaos that destroys focus, wastes time, hinders productivity, and decimates the employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To learn more about how guided attention technology focuses employees' attention on what they need to know and do, check out this brief video.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/64APX8RmwR0QsJPK5zF5L4/1c50102779f70b8aa9f60d61ddfac4c5/solve-guided-attention-thumbnail.png"},"title":"[asset] solve-guided-attention-thumbnail","description":"How can you solve digital friction in the workplace?"}}},{"node":{"id":"cf075d37-c172-5063-89eb-73cb8e468954","title":"Why is Employee Experience Important?","slug":"why-is-employee-experience-important","description":{"description":"Employee experience impacts virtually every aspect of business success."},"category":[{"backgroundColor":"#AAFAEA","title":"Employee Experience","id":"70f74b9e-e509-519b-9e12-fb01170aca16"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Why is Employee Experience Important?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employee experience is important because it impacts virtually every aspect of business success. Not only are \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://hbr.org/2017/03/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"companies that invest in EX four times more profitable than those that don’t\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", it’s also one of the best competitive advantages when it comes to attracting and retaining top talent.  \\r\\n\\r\\nAdditionally, a positive employee experience impacts organizations in key foundational areas… \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"\\r\\rIncreases productivity -\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.ox.ac.uk/news/2019-10-24-happy-workers-are-13-more-productive\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"Happy\\\" workers are 13% more productive than their unhappy counterparts.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Improves retention rates\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" - An effective onboarding program that focuses on employee need has shown to increase new hire retention rates by 50%.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Drives customer satisfaction\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" - According to Glassdoor, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.glassdoor.com/research/employee-reviews-customer-satisfaction/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"a one point increase in a company's rating leads to a 1.3 point increase in customer satisfaction\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\rThe organizations that invest most heavily in EX are found:\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"11.5x as often in Glassdoor's Best Places to Work\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"4.4x as often in LinkedIn's list of North America's Most In-Demand Employers\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2.1x as often on the Forbes list of the World's Most Innovative Companies\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2x as often in the American Customer Satisfaction Index\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Delivering an effective, engaging employee experience is one of the best ways a business can ensure long-term success for their organization. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"blockquote\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"(\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.qualtrics.com/experience-management/employee/employee-experience/\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Source: Qualtrics\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\")\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3zgVbPzkRB6zfeaRRxu7gu/c3360585e05dffb1b70003aec09cef82/HybridWork.JPG"},"title":"[asset] Hybrid-Work-Stock-Photo","description":"There’s a lot of advice about how to effectively navigate the new world of hybrid work. Whether you’re looking to eliminate digital friction, support more remote work, or simply avoid the most common mistakes, these 3 tips on supporting hybrid work may help."}}},{"node":{"id":"d8b26a69-b938-5dff-9897-d8816bc13a14","title":"How Can You Improve the Employee Experience?","slug":"how-can-you-improve-the-employee-experience","description":null,"category":[{"backgroundColor":"#AAFAEA","title":"Employee Experience","id":"70f74b9e-e509-519b-9e12-fb01170aca16"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Can You Improve the Employee Experience?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To improve the employee experience, businesses must focus on \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/09/supercharging-your-distributed-workforce-step-1-understanding-employee-need\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"what employees need to be successful\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". This is a common oversight made by well-intentioned organizations that fall into the trap of focusing on the technologies and systems they provide rather than the employees who will be using them. \\r\\n\\r\\nIt’s an issue that’s particularly acute when it comes to the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/article/what-is-digital-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"digital employee experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", where world-class systems are traditionally selected and implemented in silos, with very little thought into how they will play out for the overall employee experience. The result is a fragmented and frustrating experience for employees that’s miles away from being successful at supporting business goals. \\r\\n\\r\\nTo deliver a truly employee-focused digital workplace, one that improves the employee experience by mimicking the levels of consumer-like simplicity employees are accustomed to, organizations need to start by understanding employees’ needs. \\r\\n\\r\\nOrganizations can take \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Digital-Workplace-Transformation-Improving-EX-Guide.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"an active role in addressing employees’ needs\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" by: \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Shadowing workers to identify the friction and pain points they encounter throughout their work \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conducting surveys and interviews to highlight the moments that matter that will yield the greatest employee experience improvements \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Constructing journey maps for each persona type to make sure the needs of all employees across the organization are understood and can be addressed. \\r\\n\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are also \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/blog/what-is-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"specific experiences\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", such as onboarding, communications, and productivity, that, when improved, can have a significant impact on improving the overall employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2eKBpvvw09iShEEw7MThUo\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png"},"title":"[asset] simplify-the-work-day-stock-1920x1080","description":"Digital transformation in the workplace has increased the number of apps and communications tool employees must rely on. Simplify the workday with a digital assistant to consolidate and prioritize tasks and notifications."}}},{"node":{"id":"93ae1011-4070-56c9-b518-795ddc65ce3c","title":"How Can HR Use a Company Intranet?","slug":"how-can-hr-use-a-company-intranet","description":{"description":"The company intranet can help HR leaders streamline processes, improving the employee experience and freeing them up to focus on more strategic work."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Can HR Use a Company Intranet?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is a powerful tool in the HR professional's arsenal. It has a significant impact on a number of key goals HR leaders are perpetually seeking to achieve:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increasing engagement with HR tools and systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are countless HR systems employees need to access through the course of their employee journey. But continuously logging in and out of disparate systems drags down productivity and hurts the employee experience. A company intranet that uses integrations to provide centralized seamless access to these systems can eliminate those struggles. By enabling employees to easily access the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/microapps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"information they need\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" (payslip data, time off balances, etc.) and also making it possible for employees to complete routine HR tasks (update address info, make benefits changes, etc.), HR can maximize their investments in existing technology while also delivering the modern digital experience employees need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"31dOC2YAzyMYHkJQNHN7sX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining onboarding\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A seamless onboarding experience is key to getting employees started on the right foot. A company intranet with modern features and functionality can centralize the onboarding process, bringing together all the tasks and information employees need to be effective in their roles quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"o0nvMxiwfc06eHK3BFcEg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"iURrSpnBPjyy2WPM825ES\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving employee efficiency\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today’s work environment, employees are completing tasks and requesting information when it’s convenient for them, an on-demand expectation that can be challenging – if not impossible – for HR to meet. But a company intranet that makes use of an intelligent, natural language chatbot not only addresses those requests in real-time, it frees HR staff up to work on more strategic initiatives. 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but it is critical to choose a software that includes features and capabilities such as integrations with commonly used systems and the ability to automate tasks and workflows to help support the employee experience overall."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What Else Does My Intranet Need Besides Intranet Software?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet software, which provides the foundation for basic intranet experiences, should be paired with additional technologies that can deliver the intelligent, modern experiences employees need to work effectively, such as:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations with enterprise applications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" that make it easier to find payslip details, submit time-off requests, and process expense and procurement approvals.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Self-service functionality\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" that offers a natural language interface to facilitate ITSM and HR ticketing while also delivering fast, personalized access to information.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralized tasks and workflows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", to streamline processes and automate recurring tasks and communications, improving critical employee experiences such as onboarding.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1d9CDTgBi12PCxrJxARZu1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5JOwd1Mpk6eWJJ6XhMwEjE/fb2f599cb3ae99e002d8d295ac562d93/Intranet_Campaign_Homepage.png"},"title":"[asset] Intranet Campaign Homepage","description":"Organizations that exhibit high levels of digital maturity make sure their intranets provide unified activity streams, along with personalized and targeted newsfeeds, to enable employees to have a single location for everything they need to know and take action on. 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More effective communication, improved productivity and efficiency, faster innovation, and more."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the Benefits of a Digital Workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of the digital workplace are in direct proportion of the quality of the workplace itself. Benefits of a strategic, well-designed digital workplace include:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased flexibility and improved employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital workplace that uses a persona-based model to address the needs of the entire workforce uses technology to help employees better manage work/life integration, giving them the power to work whenever and wherever its convenient for them. This in turn improves the employee experience, helping attract, retain, engage, and motivate employees, and facilitating better business results.\\r\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduced costs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When digital workplace technology is implemented to meet the needs of the people using it, cost-saving benefits naturally follow, including:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved productivity through self-help and self-heal tools that empower users to resolve their own issues, such as password resets, connectivity problems, and specific application issues.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fewer knowledge gaps, eliminating reliance on institutional knowledge with deskside support models that standardize processes and procedures.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased efficiency, using technology to remove the barriers of time, location, devices, and network connections, ensuring business units can always be in alignment.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhanced work-life integration, using technology to facilitate seamless hybrid work, increasing productivity and agility for the organization.\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\rEnhanced services and processes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital workplace automation enables 24/7 self-service for IT and HR support, making it easier to find information, get answers to top questions, and complete complex routine processes.\\r\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved customer experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are the face of the company. When they are happy, engaged and feel more in control of their work, increases in customer satisfaction are sure to follow.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better executive decision-making\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital workplace that eliminates silos and facilitates collaboration makes it easier to access the data needed for real-time strategic executive decision-making.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved productivity and efficiency\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital workplaces that are driven by the needs of employees focus on simplifying the work day. This is accomplished by streamlining complex workflows for routine processes, eliminating the friction of interacting with enterprise systems and creating a central location for tasks and information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased revenue\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On a basic level, effective digital workplaces create workforces that are more engaged and productive, which in turn drives better results. 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It is the culmination of technologies employees use to get work done in the workplace. Every organization inherently has one, but they differ in whether it was designed with intention, or organically over time."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is a Digital Workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital workplace is less of a thing and more of an idea, one that is most aptly described by DWG founder Paul Miller as the “virtual, digital equivalent of the physical workplace.”\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s important to make the distinction between product and concept because a digital workplace isn’t something organizations can just purchase off a shelf. Every organization inherently has a digital workplace. The differentiation is whether it’s a digital workplace that was designed on purpose to support the highest levels of productivity and communication, or one that has developed organically over time, an unintentional collection of disparate technologies that often causes frustration and drives down efficiency.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace provides an organization with services or capabilities across five main dimensions:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Communication and employee engagement\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Collaboration\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding and sharing of information and knowledge\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Business applications (process-specific tools such as CRM, and ERP tools, as well as employee self-service)\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Agile working — the ability to be productive any time and place\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It is comprised of all the technologies employees use to get work done in the workplace. This includes HR and other core business applications, e-mail, instant messaging, and enterprise social media tools, as well as virtual meeting and collaboration tools.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When done right, the digital workplace should be designed to address an organization’s unique needs. It should integrate the disparate business applications from across the organization, making it easier for employees to access the business data and tools they need from a centralized location. The digital workplace should also increase engagement and improve the employee experience, using the technology to provide access to the tools and resources employees need - on any device, at any time, wherever it’s convenient, delivering a seamless, consumer-like digital experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additional goals of the digital workplace include:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Breaking down information silos, creating a single source of truth for internal information and communication\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increasing operational efficiency\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Driving company culture\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling better business decisions by making it easier for employees to find the information they need\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Connecting and aligning the goals of the organization\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Facilitating collaboration among dispersed teams to increase innovation and productivity\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4ft6LgStw3kCRw8Qc5zuYr/0e5f7df727ad8278bae7fdef620b23e5/digital-workplace-workgrid-article__7_.png"},"title":"[asset] What is Digital Workplace?","description":"A digital workplace is less of thing and more of an idea. It’s important to make the distinction between product and concept because a digital workplace isn’t something organizations can just purchase off a shelf"}}},{"node":{"id":"b8eb3faa-46c1-5990-80f3-dd1306ad039f","title":"How to Improve the Digital Workplace","slug":"how-to-improve-the-digital-workplace","description":{"description":"Improving the digital workplace comes down to a few fundamental concepts including consistent focus on people, reducing friction, and delivering continuous innovation."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Improve the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the virtual equivalent to the physical workplace, the digital workplace needs the same levels of planning and management to effectively support productivity, engagement and working health.\\r\\r\\n\\r\\nImproving the digital workplace comes down to a few fundamental concepts:\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Consistent focus on people —\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" taking a people-focused approach to improvements, rather than a technology-focused one, making the needs of employees the main driver of all decisions.\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing friction —\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" using technology to simplify the work day, centralizing important tasks and information while creating personalized, relevant experiences that employees care about.\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing tasks and communications into the flow of work –\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" helping employees better manage their attention by centralizing the tools and information they need in the platforms they spend the most time in.\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering continuous improvement and innovation –\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" adapting technology to meet the continually changing needs of the workforce, taking advantage of modern tech such as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/article/what-are-no-code-and-low-code-development\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"low-code development\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to accelerate innovation and time to value.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/fjzwGfZJ4poqPQXRwCMoe/5935fab800ef0dcf00716a9b0b249bfa/digital-workplace-workgrid-article__5_.png"},"title":"[asset] how-to-improve-digital-workplace-stock-photo","description":"How to improve the digital workplace"}}},{"node":{"id":"f576021d-545a-594d-98f9-c1b4eae56acb","title":"How Does A Digital Workplace Improve Internal Communications?","slug":"how-does-a-digital-workplace-improve-internal-communications","description":{"description":"A digital workplace platform helps improve internal communications by elevating communications beyond basic, single-direction messaging that’s easily overlooked by busy employees.  "},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Does A Digital Workplace Improve Internal Communications?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Through the effective use of technology, the digital workplace elevates internal communication beyond basic, single-direction messaging that’s easily overlooked by busy employees. It improves internal communication by:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling information to be shared faster for better organizational transparency and increased engagement\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providing personalized communications that employees want to pay attention to\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering proactive alerts for time-sensitive information\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling internal communications teams to create effective change-management campaigns that support long-term digital transformation.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg"},"title":"[asset] department-headaches-stock","description":"Digital Assistants Take on Departments' Biggest Headaches"}}},{"node":{"id":"ad882de9-fed0-5ce0-b318-5db6f9247de6","title":"How Does a Digital Workplace Improve the Employee Experience?","slug":"how-does-a-digital-workplace-improve-the-employee-experience","description":{"description":"Improvements in the digital workplace such as increased flexibility, enhanced collaboration, streamlined communications, and minimized friction directly improve the employee experience"},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Does a Digital Workplace Improve the Employee Experience?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace and employee experience are inextricably linked, so much so that the connection has led to the concept of “digital employee experience” (DEX), which is an employee's holistic experience with the digital workplace.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From a high level, a digital workplace that provides employees with the tools they need to perform at their best naturally improves the employee experience, giving workers more time to focus on the high value work that creates an engaging and fulfilling work experience.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are specific improvements the digital workplace can have on the employee experience, including:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased flexibility\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - enabling employees to work wherever and whenever its convenient for them, providing tools to enhance work-life integration and supporting bring your own device (BYOD) initiatives, so employees can access work related data from wherever they are and from any device.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved attention management \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"– bringing the tasks and information employees need into the flow of their work, eliminating the need to toggle back and forth between different applications to do their jobs.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhanced collaboration \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"- enabling employees to leverage knowledge across the enterprise, improving collaborative opportunities and giving teams more time for innovation and ideation.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined communications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - ensuring the right information reaches the right audience at the right time while supporting two-way communication and the personalization of content.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved sense of community\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – helping employees connect across the organization to foster a stronger sense of culture and community within the workplace.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Minimized friction\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - offering a central platform for employees to access all company applications and information as well as manage work tasks.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/70z9jvHB1nqCSxA0MBaEOw/a4bacbfa8b6f658dcbabb5121d08760b/digital-workplace-workgrid-article__2_.png"},"title":"[asset] How-does-digital-workplace-improve-employee-experience-stock-photo","description":"How does a digital workplace improve employee experience?"}}},{"node":{"id":"3b6d12b3-e126-5ce7-a175-3d3d795bec0c","title":"What is a Digital Workplace Platform?","slug":"what-is-a-digital-workplace-platform","description":{"description":"What is a digital workplace platform? There is no such thing! The digital workplace encompasses all the technologies people use to get work done in today's workplace."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is a Digital Workplace Platform?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Because the digital workplace encompasses all the technologies people use to get work done in today’s workplace, there is no such thing as a single platform that governs it all. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There is a wide range of tools and solutions that comprise the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/article/what-is-a-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" however, the use of which should lead to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/article/how-does-a-digital-workplace-improve-the-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"an effective digital workplace experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3aZBe6b5xGOjPb1lbAGy5U/80cd78723526c891a30e0fecadf1ec10/digital-workplace-workgrid-article__1_.png"},"title":"[asset] what-is-digital-workplace-platform-stock-photo","description":"what is a digital workplace platform?"}}},{"node":{"id":"de6ca7d5-4a57-5da9-a64d-db695d0e040c","title":"Why is the Digital Workplace Important?","slug":"why-is-the-digital-workplace-important","description":{"description":"The digital workplace has become more important than ever as the pandemic accelerated digital transformation efforts. Organizations that understand the importance of delivering seamless, modern digital experiences in order to attract and retain top talent."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why is the Digital Workplace Important?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace has been growing in importance for many years. Digital transformation efforts, designed to provide employees with tools to enhance productivity, improve communication, and increase engagement, have been on the rise with organizations that understand the importance of delivering seamless, modern digital experiences in order to attract and retain top talent.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace has become even more important as a result of the pandemic, however.  \\r\\n\\r\\nStarting with the sudden shift to remote work and now to the predominance of hybrid work models, the digital workplace is now often the only workplace employees have. Because of this, the digital workplace is important for:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keeping employees informed and engaged \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providing workers with the tools they need to do their jobs \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fostering engagement across the organization and especially with frontline and fully remote employees \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increasing productivity and enabling employees to work wherever and whenever it’s convenient for them \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Facilitating collaboration and enabling relationship building \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2DdmbgBnFQqDUW0wysNcf3/e0915a8fcd01eb1f517c4db025b86806/digital-workplace-workgrid-article__6_.png"},"title":"[asset] why-is-the-digital-workplace-important-stock-photo","description":"Why is the digital workplace important?"}}},{"node":{"id":"71661756-f47b-5d37-9edb-b92cd6e25bc0","title":"What Are Good Use Cases for No-Code and Low-Code?","slug":"what-are-good-use-cases-for-no-code-and-low-code","description":{"description":"No-code development can help organizations modernize their digital workplace and improve the employee experience in many areas such as guided attention & employee experience, process management, reporting & dashboards, and optimized employee experience."},"category":[{"backgroundColor":"#DBCCBF","title":"No-code/Low-code","id":"7fc27896-05d5-50b0-a445-7e5410e99155"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What Are Good Use Cases for No-Code and Low-Code?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No-code and low-code development can help organizations modernize their digital workplace and improve the employee experience in many areas… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving attention management\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\rHundreds of systems are vying for users’ attention throughout the day, making it hard for employees to know what needs their immediate attention. No-code and low-code apps can be developed to help workers manage their attention, such as integration to enterprise systems that abstracts exactly the information employees need to know or act on, at just the right moment.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better business processes management \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No-code and low-code development deliver tremendous value in improving business processes and making it less frustrating for users to execute routine tasks. This is accomplished by building apps that integrate with core business systems to deliver targeted functionality to users for experiences such as onboarding, expense management, procurement requests, travel approvals, tasks/workflows, time management etc.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\rReporting and dashboards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providing users with easy access to the data they need to work effectively is an area where no-code and low-code development can add tremendous value. Apps can be built that bring datapoints and KPIs together from various systems to create centralized dashboards for groups like sales, marketing, and IT to use, eliminating the need for them to log into disparate systems and spend valuable time compiling that information for themselves. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimized operations EX + CX \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many use cases where no-code and low-code development can help aid, guide, and take actions on behalf of employees. This is particularly helpful in the realm of HR and IT and may include inputting help desk and support tickets, requesting ticket status, requesting a list of solutions or actions and directions to resolve issues, updated list of inventories, FAQs, etc.\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/zLPgJnqccVWHzE226Q88n/809b4c78d81667f5124a3160db157ece/low-cod-e-no-code-uses.png"},"title":"[asset] low-code-no-code-uses","description":"No-code development can help organizations modernize their digital workplace and improve the employee experience in many areas"}}},{"node":{"id":"1a692026-6619-55b1-93dc-93638e056562","title":"How Are No-Code and Low-Code Different?","slug":"how-are-no-code-and-low-code-different","description":{"description":"What is the difference between low-code and no-code? It’s easy to get confused between low-code and no-code development, especially when the terms are often used interchangeably."},"category":[{"backgroundColor":"#DBCCBF","title":"No-code/Low-code","id":"7fc27896-05d5-50b0-a445-7e5410e99155"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Are No-Code and Low-Code Different?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s easy to get confused between no-code and low-code development, especially when the terms are often used interchangeably. Here are the main points of differentiation: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No-code development enables business technologists to develop applications using an intuitive drag and drop experience.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No-code development makes it easy for business leaders who lack any formal technical training to develop an app or integration on the fly. It offers less flexibility than it’s low-code counterpart, however. Done through a strictly WSYISWYG interface, the functionality of the components is a bit tighter and less able to be manipulated. No-code solutions hide the technical details of what’s happening behind the scenes from the users, allowing them to change or modify fields while mitigating errors that could compromise security. \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Low-code development allows traditional developers and engineers - those with coding backgrounds - to kickstart the application development process. \\n\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Low-code enables developers and engineers to use drag and drop functionality to quickly build out the concept of their ideas and develop an application with minimal coding. Once it’s built, they can then go further to define, refine, and differentiate their app in a very granular manner. \",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/71I708sqVczfjO245LNIyh/b421cf67c032a3911ddc3242a3e5a62d/low-cod-e-no-code-differences.png"},"title":"[asset] how-are-low-code-no-code-different","description":"The difference between low-code and no-code lies in the amount of coding used while building an application within a drag and drop developer solution such as Workgrid Workshop."}}},{"node":{"id":"ac4ffaa5-d50c-506f-8af7-4c5af2c0e231","title":"What Are the Benefits of No-Code and Low-Code for IT?","slug":"what-are-the-benefits-of-no-code-and-low-code-for-it","description":{"description":"The biggest benefit of low-code and no-code development for IT is that it gives them more time to focus on strategic initiatives because it enables non-technical business leaders to independently create the applications their teams need.  "},"category":[{"backgroundColor":"#DBCCBF","title":"No-code/Low-code","id":"7fc27896-05d5-50b0-a445-7e5410e99155"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What Are the Benefits of No-Code and Low-Code for IT?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The biggest IT benefit of no-code and low-code development is that it frees up time to focus on strategic initiatives, as non-technical business leaders are able to independently create the applications their teams need.\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\\n\\rThere are other benefits of low-code and no-code development for IT as well, including:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved productivity:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" By streamlining development and increasing the use of automation, IT teams can accomplish more in less time, creating apps and workflows that enable them to prevent bottlenecks and delays, maintain SLAs, and minimize the time they spend fighting fires. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Democratized software development:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" By eliminating the cost and complexity of development, no-code and low-code are democratizing many innovations that had historically only been available to large enterprises. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maximum control over existing technology investments: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"By making it easy to create custom business processes and applications, no-code and low-code platforms drive the usage of legacy systems, maximizing investments in existing technology. They also give organizations more control over their applications because non-technical business leader can make updates on their own. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2waxLvbuiIYvG3Zydmc5LH/d6e5df985cba002b7b254dea1ecd0f67/benefits-low-code-no-code-IT.png"},"title":"[asset] benefits-low-code-no-code-IT","description":"The biggest benefit of low-code and no-code development for IT is that it gives them more time to focus on strategic initiatives because it enables non-technical business leaders to independently create the applications their teams need.  "}}},{"node":{"id":"ec702b6d-b6ab-5740-920f-0055a1f964b2","title":"What Are the Benefits of No-Code and Low-Code?","slug":"what-are-the-benefits-of-no-code-and-low-code","description":{"description":"There are many benefits to no-code and low-code development such as higher productivity, business agility, decreased costs, and rapid iterations."},"category":[{"backgroundColor":"#DBCCBF","title":"No-code/Low-code","id":"7fc27896-05d5-50b0-a445-7e5410e99155"}],"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What Are the Benefits of No-Code and Low-Code?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many benefits to no-code and low-code development, including: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Higher productivity:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" No-code and low-code development eliminates barriers to innovation by making it possible to build more in less time, creating apps within days or even hours instead of weeks or months. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Business agility:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Because they’re extensible, no-code and low-code development tools provide direct integrations with major vendors, turning APIs, web services, and command lines into reusable building blocks. This accelerates the time it takes to integrate and deploy new tools and technologies, enabling organizations to respond to business and employee need by creating customized apps as and when they’re needed.  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Decreased costs:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Building more apps in less time automatically decreases costs but no-code and low-code development decreases costs in other ways as well. This includes eliminating the need to purchase external software and helping everyone in the organization—not just IT— be more productive. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better customer experience:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" With no-code and low-code development, organizations can quickly adapt to market changes or customer needs, resulting in a better customer experience. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Easy adaptation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Because no-code and low-code development don’t require complex coding, it’s possible to change apps, quickly and easily adapting them to suit new requirements, quickly and easily.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Faster transformation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" No-code and low-code development speed digital transformation by eliminating complexity and making it easy to build the modern business apps a highly functioning digital workplace needs.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Less need for shadow IT: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Because no-code and low-code development enable organizations to deploy new processes and applications when they’re needed, the need for shadow IT is drastically reduced.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automate more in less time:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r No-code and low-code development can make it faster to automate tasks and end-to-end processes. This includes workflows that initiate based on event-triggers, templates that can be used to quickly develop new processes, and prebuilt integrations and API accessibility that make it possible to automate virtually any digital business process.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rapid iterations:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" No-code and low-code development can make it possible to quickly iterate and edit existing processes, such as providing revision histories so that changes can be quickly repealed if necessary.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhanced network security: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"The use of no-code and low-code tools makes it possible to automate across various security platforms, so practitioners who lack coding experiences to quickly design workflows that meet their needs. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6vcOkKjQsc9yJABg35ptEB/ff5b1df4d8bb6e5b57e420fa07f68418/low-code-no-code-benefits.png"},"title":"[asset] low-code-no-code-benefits","description":"There are many benefits to no-code and low-code development such as higher productivity, business agility, decreased costs, and rapid iterations."}}},{"node":{"id":"9a320c52-9684-5b5f-a96e-88cdccc863ac","title":"How Does A Digital Workplace Improve HR?","slug":"how-does-a-digital-workplace-improve-hr","description":{"description":"A well-designed digital workplace makes it easier for HR professionals to understand employee needs, target learning and upskilling opportunities to the right employees, and streamlines complex, routine process like onboarding, performance management etc."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Does A Digital Workplace Improve HR?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Beyond simply improving the employee experience, which falls largely under the purview of HR, a well-designed digital workplace makes it easier for HR professionals to: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understand employee need through the use of pulse surveys \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Target learning and upskilling opportunities to the right employees\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Streamlines complex, routine process like onboarding, performance management etc. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Attract and retain top talent \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg"},"title":"[asset] Digital Workplace Transformation Employee Experience Stock Photo","description":"Digital workplace transformation efforts can have serious impact on employee experience"}}},{"node":{"id":"e43c16f4-722f-5630-a279-36d77932ab13","title":"How Does A Digital Workplace Improve IT?","slug":"how-does-a-digital-workplace-improve-it","description":{"description":"The best digital workplaces enable IT teams to operate more strategically by delivering holistic solutions that are more effective at driving employee and business success than the deployment of disparate, ad-hoc services and solutions. "},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Does A Digital Workplace Improve IT?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best digital workplaces enable IT teams to operate more strategically by delivering holistic solutions that are more effective at driving employee and business success than the deployment of disparate, ad-hoc services and solutions.  \\r\\n\\r\\nThe digital workplace can improve IT by: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Automating repetitive processes \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reducing friction and eliminating app overload \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Facilitating self-service \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Eliminating silos \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Facilitating digital transformation efforts  \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Supporting innovation  \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Improving legacy processes  \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reducing technical debt  \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Increasing digital adoption  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png"},"title":"[asset] remote-work-stock-photo-1920x1080","description":"Digital transformation efforts delivered individual solutions to companies looking to help workers be engaged from home but resulted in a number of disjointed experiences that slow productivity, ultimately making it harder to work."}}},{"node":{"id":"c31ca394-3d33-5fe2-a4ea-3a8da3a19b89","title":"What is Digital Workplace Transformation?","slug":"what-is-digital-workplace-transformation","description":{"description":"Digital transformation is essentially a chance to reimagine how business is done including how to effectively put technology, people, and processes to work."},"category":[{"backgroundColor":"#FFC1A6","title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is Digital Workplace Transformation?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"According to Deloitte, “digital transformation is all about becoming a digital enterprise—an organization that uses technology to continuously evolve all aspects of its business models (what it offers, how it interacts with employees and how it operates).” \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s essentially a chance to reimagine how business is done. How to effectively put technology, people, and processes to work to adapt new business models and pursue new revenue streams. These changes are usually driven by fundamental changes in employee expectations around digital experience. As employees needs and expectations grow, organizations must also adapt and grow to keep up. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Given the changes brought about by the pandemic and the shift to hybrid-work that has changed the future of business, digital transformation is no longer about whether enterprises choose to transform; it’s more about deciding how to transform.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7HTj3BR28oHOsx0cPVV8ay/9a20fca758c1a645c6c390223c7fc695/digital-workplace-workgrid-article__8_.png"},"title":"[asset] digital-transformation-stock-photo","description":"Digital transformation is essentially a chance to reimagine how business is done"}}},{"node":{"id":"880bae05-38bc-57f2-8be4-2cc269eda4bd","title":"What is Intranet Software?","slug":"what-is-intranet-software","description":{"description":"What is Intranet Software? It is the technology solution that enables organizations to build, deploy, and manage an internal network, or intranet, that gives company employees access to important information, as well as facilitating communication and collaboration."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is Intranet Software?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Intranet software is the technology solution or platform that enables organizations to build, deploy, and manage an intranet, which is an internal network that gives employees access to company information while facilitating communication and collaboration. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To learn more about intranets, check out the article, \\\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/articles/what-is-a-company-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is a company intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5ERESWrMFySkUxmh3xdzSU/7ae9f241240895959633ce2cf11dccd4/presentday-intranet.png"},"title":"[asset] modern-intranet-example","description":"Intranet"}}},{"node":{"id":"b540a1ff-8199-58ac-90c1-c976dd40c960","title":"What is the Best Intranet Software?","slug":"what-is-the-best-intranet-software","description":{"description":"What is the best intranet software? The best software is one that is engaging, provides value to employees, and simplifies the digital workplace."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is the Best Intranet Software?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are good \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/clearbox-intranet-choices-2021/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"reports\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" and comparison sites, both paid and free, that can help you understand the pros and cons of the different vendors for each type of intranet software. Some good intranet software reviews include:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.coredna.com/blogs/intranet-cms\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Intranet CMS: A Guide to Choosing Intranet Software\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/sharepoint-intranets-in-a-box-report/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"SharePoint Intranets in-a-box Report V5.5\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.g2.com/categories/employee-intranet/free\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"G2\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/independent-intranets-report/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Independent Intranet Report\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://dotcms.com/blog/post/best-9-open-source-intranet-software-for-2021\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"9 Best Open Source Intranet Software for 2021\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.goodfirms.co/blog/best-free-open-source-intranet-software\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Best 7 Free and Open Source Intranet Software\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6Qjqq7XRL3bxnBH1sxmmWZ/463b938449aa12de83a0750c10f6e329/The_Marquee_-_To_Know_-_Intranet_Names_768x450.png"},"title":"[asset] The Marquee - To Know - Intranet Names 768x450","description":"The options for naming your intranet are as varied as the features and functionality your company intranet seeks to embody. While an intranet that’s focused on helping employees find information and get answers to top questions could flaunt a moniker like The Oracle or Infopedia, a site with the aim to facilitate collaboration is better suited to a name like Engage or Connect. "}}},{"node":{"id":"a2027b60-24a4-5d63-9f34-2b9519bce466","title":"What Are the Most Important Intranet Software Features?","slug":"what-are-the-most-important-intranet-software-features","description":{"description":"What are the most important intranet software features? The intranet should be a value-added resource to the company. It should increase employee engagement, streamline tasks and information, enable mobility, provide integrations with external applications, and more."},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What Are the Most Important Intranet Software Features?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s important for an intranet to be viewed as a valuable resource for employees. That means the most important intranet software features must:  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Increase productivity - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Reducing the time it takes to find information, streamlining administrative procedures, promoting efficient teamwork and more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Drive employee engagement - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Making employees feel valued, communicating company goals effectively and enabling social interactions.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Enable mobility - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Allowing connections from different devices (mobile, tablet, laptop) and providing instant access to information, no matter where employees are.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Provide integrations with external applications - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Facilitating seamless, centralized interactions with enterprise systems to eliminate digital friction.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Deliver self-service functionality - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Helping employees find information and complete routine tasks when it's convenient for them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Support flexibility - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Creating a framework that can be built upon to accommodate changing business needs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2xsZfzzHmJIwIRqa9KguQX/1b964f93ff87868cbc24b36b2c3d4418/intranet-notifications-600x350.png"},"title":"[image] intranet example with notifications","description":"An example of an intranet with smart notifications. These allow key aspects of modern business applications to be consumed by employees via the intranet."}}},{"node":{"id":"ebdb1e35-1114-56ef-9a0a-940abd8fdde9","title":"How Can Internal Communications Use a Company Intranet?","slug":"how-can-internal-communications-use-a-company-intranet","description":{"description":"Why use a company intranet? Support internal communications teams and make sure important information doesn’t get missed. Workgrid ensures that every employee has access to the intranet and ability to find the right information when they need it. "},"category":[{"backgroundColor":"#EEDD00","title":"Intranet","id":"0c2bd9ab-4462-54d4-93bc-3a64d8be07b8"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Can Internal Communications Use a Company Intranet?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A company intranet can help \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/internal-communications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"internal communications teams\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" in a number of foundational ways. Overall, it can serve as the cornerstone of the brand vision for the company and be the main vehicle for driving corporate culture. It can also facilitate effective internal communications, which is linked to higher retention rates, increased productivity, and generally improved employee satisfaction. But those are just the basic functions – what can the company intranet do beyond that?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Delivering personalized communications with a company intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While elevating communications out of the chaos of email is one of the overall benefits the intranet can provide, the real value comes when those communications are personalized. Messages that are tailored to employees based on who they are, using attributes like location, job function, department, etc. are far more likely to be seen than the one-size-fits-all communications that are typically sent.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sending proactive notifications through a company intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The company intranet is also ideally suited as a location for delivering proactive notifications and recommendations from source systems. By coupling alerts about what employees care about, e.g. upcoming trainings, job advancement opportunities, etc., with other need-to-know corporate communications, it will be easier for employees to know what needs their immediate attention.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reaching a distributed workforce with a company intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Modern intranets should also offer robust mobile capabilities. This enables the entire distributed workforce – whether they work in an office, take advantage of a hybrid work model, are a frontline worker, or conduct business on the road – to have access to the tasks and information they need, when they need it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1UxdmkMGUzGHhnKx2hg6IX/0d0e788d585a748cc6b9fe781fd99ab4/employee-communications-app-image-workgrid.png"},"title":"[asset] 4-ways-an-employee-communication-app-supports-hybrid-work-workgrid-mobile-sceen","description":"Employee Communications App for hybrid work and frontline workers"}}},{"node":{"id":"6e8d38f6-6fae-51c5-88cc-6c877d8a84d2","title":"What Are No-Code and Low-Code Development?","slug":"what-are-no-code-and-low-code-development","description":{"description":"Low-code and no-code development are visual approaches to the creation of enterprise applications that enable business technologists and non-technical users to build apps without having to use large scripts of code (if any code at all)."},"category":[{"backgroundColor":"#DBCCBF","title":"No-code/Low-code","id":"7fc27896-05d5-50b0-a445-7e5410e99155"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What Are No-Code and Low-Code Development? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No-code and low-code development are visual approaches to the creation of enterprise applications that enable business technologists and non-technical users to build apps without having to use large scripts of code (if any code at all).  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"They put familiar, easy-to-use features such as drag-and-drop interfaces and WYSIWYG editors into the hands of citizen developers, so people from across the organization, whether in HR, marketing, or operations, can rapidly build and maintain enterprise applications. Teams can quickly and easily build the custom applications they need, with little to no involvement from IT, in just a matter of hours rather than weeks, months, or years.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6dH5OrazQ7V3XuStlKmnmc/8ff6eae03fb476f348a9136fba0828c8/what-arelow-cod-e-no-code-it.png"},"title":"[asset] what-are-low-code-no-code","description":"Low-code and no-code development are visual approaches to the creation of enterprise applications that enable business technologists and non-technical users to build apps without having to use large scripts of code (if any code at all).  "}}},{"node":{"id":"7c580b2f-006c-5ebd-ae32-ac42c360358a","title":"What is Employee Experience?","slug":"article/what-is-employee-experience","description":{"description":"Employee experience is what people encounter, observe or feel over the course of their employee journey at an organization."},"category":[{"backgroundColor":"#AAFAEA","title":"Employee Experience","id":"70f74b9e-e509-519b-9e12-fb01170aca16"}],"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is Employee Experience (EX)?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employee experience (EX) is the sum of all an employee's interactions with an organization, from the moment they schedule their first interview until they conclude their exit interview.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That definition is supported across the industry, with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.qualtrics.com/experience-management/employee/employee-experience/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"experience management vendors\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://searchhrsoftware.techtarget.com/Guide-to-building-an-effective-employee-experience-strategy#:~:text=Employee%20experience%20refers%20to%20a,the%20organization%20and%20even%20beyond.\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"editorial outlets\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://youtu.be/wQwZyUmzAGY\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"independent thought leaders\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" all offering their own nuanced version of essentially the same perspective.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2w1TRZaVbWsCBblz2XmY1K\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Of course you can also \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://joshbersin.com/2021/01/the-crusade-for-employee-experience-how-did-we-get-here/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"dig even deeper into the definition\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", like experts such as Josh Bersin who consider employee experience to be a “company-wide initiative to help employees stay productive, healthy, engaged, and on track.” His definition goes on to explain that employee experience has multiple layers, goes well beyond IT and HR and is now an “active strategy” that should be defined and designed not just monitored.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"image":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg"},"title":"[asset] Digital Workplace Transformation Employee Experience Stock Photo","description":"Digital workplace transformation efforts can have serious impact on employee experience"}}}]}},"pageContext":{"id":"d98eeaba-2e1e-513b-a967-f156980c1e27"}},
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