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In this report, the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.softwarereviews.com/awards/data-quadrant-awards-2022-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2022 Digital Workplace Data Quadrant Awards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", 17 digital workplace vendors were evaluated and ranked based on feedback from IT and business professionals. The features, functionality, and services of these organizations were analyzed across a variety of parameters to give a detailed breakdown on the digital workplace market. Workgrid ranked highly across all categories, including five first-place rankings in categories for usability and intuitiveness and for the Workgrid mobile app.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5np0XoVgmF8Uwz6kimhIFf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How does Workgrid compare? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall ranking: 8.9/10 \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Gold Medalist ranking is the result of earning a composite satisfaction score of 8.9/10. This satisfaction score averages the four different evaluation areas of Vendor Capabilities, Product Features, Net Emotional Footprint, and Likeliness to Recommend. It is an honor to receive this ranking given the other gold medal recipients, including MS Teams, Kissflow, MangoApps, and ThoughtFarmer. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Net Emotional Footprint: +96 \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This category represents the emotional sentiment held by end users based on their experience with the vendor. 94% of survey participants ranked Workgrid as “critical” to their professional success and used terms such as “performance enhancing,” “enables productivity,” and “saves time” when asked to describe their feelings about the product.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendor Capability: 85% \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With an average vendor capability score of 85%, Workgrid demonstrates a proven ability to create and execute effective digital workplace strategies for customers. Vendor Support ranked particularly well, thanks to Workgrid’s team of dedicated Customer Success specialists. Usability and Intuitiveness also received high marks, along with Ease of Implementation and Ease of IT Administration, making Workgrid an ideal solution for organizations that want a digital workplace solution that can be up and running quickly. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s highly ranked product features \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid ranked highly for many product features, particularly those that improve the digital workplace by simplifying processes, delivering tasks and information within the flow of work, and supporting the flexibility of workers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4dyHff9Fes04FnxcKAcDmt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Apps and Integrations  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is designed to improve the user experience across all enterprise tools, making \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" a main focus of our product strategy. Workgrid’s ranking in this category recognizes the importance of creating intuitive, modern experiences for every employee journey, no matter how large or small. We integrate with foundational systems such as Workday, ADP, Oracle, Cornerstone, ServiceNow, Jira and Zendesk to help organization improve the employee experience for tasks such as viewing time off balance, ordering equipment, finding information, simplifying service desk ticketing, onboarding, training, and upskilling, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"GIbNychKcASF4dzN01PAK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a proven track record of helping organizations reduce costs by automating the service desk process (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"in some cases by 93%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\") Workgrid’s chatbot is an expected leader in this category. We’re confident that this feature of our digital workplace solution will only grow in influence and popularity as collaboration platforms expand to include conversational interfaces for third-party applications. We’re currently finalizing an MS Teams integration that will allow users working in Teams to receive notifications, take action on tasks, and interact with the chatbot for assistance. This advancement is indicative of our focus on bringing important tasks and information to employees in the flow of their work and will expand to include additional workstream collaboration platforms. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"21CvzxgXNMH2zzz8MZZoV1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Newsfeed\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the goal of minimizing distractions and guiding employees’ attention to important information, Workgrid’s newsfeed aggregates notifications, alerts, and communications into a single location. These \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/smart-notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Smart Notifications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" are tailored to each employee, creating the customized experiences workers expect from a modern digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Likeliness to recommend\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the vast majority of your peers agreeing that Workgrid delivers the modern, intelligent features every modern digital workplace needs, maybe it’s time you checked us out! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"hrPb3bYA1PzB7zefGa2Bd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out these \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/guided-tour\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid guided tours\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for a virtual look at how Workgrid supports the digital workplace.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]}"},"description":{"description":"For the second year in a row, Workgrid has been ranked as a leading digital workplace solution in the Digital Workplace Data Quadrant Awards. Find out how Workgrid stacked up against the other 16 vendors that were evaluated and learn which of our features ranked the highest (hint: they’ll be key to digital workplace success in the coming year)."},"category":[{"backgroundColor":"#FFC1A6","fontColor":null,"title":"Digital Workplace","id":"7b0922ed-4b85-540f-bcd0-9e66acc13ea2"}],"author":[{"fullName":"Emily Rodenhuis","headshot":{"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2EoyVDc6mQivlTT60sY4MS/dd84f8a639ead4247df86b43b41685ae/avatar-emily-rodenhuis.jpg"}}}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=768&h=631&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=784&h=644&q=60&fm=webp&bg=transparent 784w","sizes":"(min-width: 784px) 784px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=784&h=644&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=768&h=631&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=784&h=644&q=60&fm=png&bg=transparent 784w","sizes":"(min-width: 784px) 784px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":784,"height":644},"url":"https://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png","title":"[asset] software reviews gold medalist","description":"Workgrid Receives 2022 Software Reviews Gold Medal for Digital Workplace Software"}},{"__typename":"ContentfulBlogPost","id":"cf5cfd2c-15be-59dc-8c12-aad3746bd178","title":"Workgrid October 2023 Product Updates","alternateTitle":null,"externalTitle":"Workgrid October 2023 Product Updates","publishDate":"2023-10-31T00:00-05:00","slug":"workgrid-october-2023-product-updates","body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"October Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform. At Workgrid, we understand the importance of continually improving our products to keep pace with evolving needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With this in mind, the latest product upgrades are designed to help users achieve their objectives even more seamlessly. We are confident that these changes will positively impact your experience with Workgrid, and we’re excited for you to take full advantage of them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As always, if you have any questions, please do not hesitate to reach out to us. Learn more about the latest releases:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help streamline employees' day with simplified access to calendar events. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/template/microsoft/my-day\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" integrates out-of-the-box with Outlook 365 and will proactively alert employees with a summary of their daily calendar events at the beginning of each day. Employees can conveniently join meetings right from the notification or app experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day is available in both notification and app form. Employees can access it from both Workgrid's app menu or simply ask the assistant a question like \\\"what is on my calendar?\\\" to surface the information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1pAI9BX6edl6KvtUYdxeYA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to Documents\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Currently available early access, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/template/chat-to-documents\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to Documents\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" brings a more intelligent and impactful chat experience to the digital workplace. This app helps employees find information by surfacing answers to questions asked through natural language directly from company documents.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This app enables organizations to upload documents to be searched by the assistant - from policies and handbooks to product guides and contracts. The assistant automatically reads content from one or more documents and generates a concise response so employees get the answers they're looking for without having to manually search the full document.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2QihZBWfE5GJhFCfUTb0YS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People Finder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make it easier for employees to access information like contact details and organizational relationships without having to spend excess time searching an employee directory with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/template/people-finder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"People Finder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". With this app, users are able to ask Workgrid questions about their peers like \\\"Who works with Ted Williams?\\\" or \\\"What is Sara Garcia's phone number?\\\" using the conversational interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5e4e9QvQcYehZFla0FMyDj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Meet Builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's low-code/no-code experience, Workshop, will soon be known as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Builder\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"! This name change \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"will not affect its functionality\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" and aims to better reflect the tool's intended purpose of quickly building customized digital workplace experiences.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Builder Releases & Enhancements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's low-code/no-code app builder has undergone some exciting updates and improvements this month. Our team has been working hard to enhance the platform's capabilities and user experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here is a brief look at some of the new enhancements:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deploy and deactivate features in bulk\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" from an app's main menu page to improve speed and simplicity when updating apps with multiple features or views.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A larger drag and drop zone\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" improves the experience when dropping the operation node within the builder canvas.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Share App\\\" functionality\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" prevents orphaned apps by prompting builders to share app ownership as the last step of installation. Don't want to share while building? Admins can use the skip button and adjust later.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hover-over hint fields\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" support variables so builders know how to perform a type ahead search for variables.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Configure when your data expires\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by managing expiration settings in a \\\"data storage operation\\\" from one day to one year from when it's written, or never.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rename and edit apps and features more easily.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Edit icons have been added next to the app name and feature name in the canvas or you can use the three dot menu.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no-code/low-code 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Updates","id":"1e3886a9-edcf-5122-9af9-ae5e441794de"}],"author":null,"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 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Falling Behind with AI Transformation","externalTitle":null,"slug":"the-risks-of-falling-behind-with-ai-transformation","publishDate":"2025-03-07T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4fAiSlOc2LV80xRjg04ddF/c63e343bae25fb237d54196e475e5eea/stock-photo-digital-transformation.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4fAiSlOc2LV80xRjg04ddF/c63e343bae25fb237d54196e475e5eea/stock-photo-digital-transformation.png?w=1024&h=576&q=60&fm=webp&bg=transparent 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How do leaders bring forth AI transformation in an effective way?"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we cascade into a new era of working, the adoption of AI (or lack thereof) is set to shape the workforce of the future. Employees and employers alike see the value of AI and want to leverage it, but in many cases, organizational lethargy is slowing adoption. In other cases, the question is not when to adopt AI, but rather how. Left uncertain with how best to integrate AI into the workforce, these organizations are also being left behind. \\n\\nWhat’s emerged is a two-speed workforce – those in the “fast-lane” have become AI power users, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unily.com/insights/guides/the-ai-reality-check?utm_medium=referral&utm_source=workgrid&utm_campaign=6372275-AI%20Market%20Challenge%20Q1%202025\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reporting increased productivity rates from 25 to a staggering 90%.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" Those left behind in the “slow lane” are missing out on the realized benefits of an AI integrated workplace. But that’s not all, in addition to the growing productivity disparity, the long-term consequences of a two-speed workforce also includes loss of competitive edge and talent drain as AI adopters continue to advance both their skills and their output. \\n\\nWith \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unily.com/insights/guides/the-ai-reality-check?utm_medium=referral&utm_source=workgrid&utm_campaign=6372275-AI%20Market%20Challenge%20Q1%202025\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"46% of employees reporting that they believe AI can improve access to relevant information and 51% reporting they want to see AI used to simplify the digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", it is clear that employees see the value in AI at work. But how do leaders bring forth AI transformation in an effective, timely way?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1z9Xa2nA1OR2lbSBxbuxmJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding an AI Solution for Employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For enterprises, AI transformation is only impactful for employees when it’s done right. That means: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Quick but meaningful wins to start realizing ROI and value to employees\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Governance and safeguards to ensure secure interactions\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Usable workflows that add value, not friction \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do workplaces achieve this? With the help of an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" Blending an AI Assistant into Your Digital Workplace Strategy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nearly every SaaS vendor on the market has added an AI-powered arm to their offerings. Whether they’ve adopted the term AI copilot, AI agent, or AI assistant, odds are this new functionality comes at a premium. While it may seem enticing to say yes to these added features, it may also add a layer of complexity to the ultimate rollout of AI across the workplace. In addition to the premium cost, consider whether it adds value to all employees or just a select siloed few with system licenses. Furthermore, consider who owns and manages said system. With numerous AI assistants across departments and applications, organizations can quickly run into challenges with governance and management. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A system agnostic platform, like Workgrid, makes it easy to roll out AI use cases for a variety of departments and job roles without confining them to another (or unfamiliar) platform. As a result, it is easy to access and leverage for all employees, leading to increased adoption and value for the workplace. Similarly, with just one place to manage AI workflows instead of multiple, owners can ensure governance and security standards through one channel instead of working across multiple product owners and systems. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Look for an AI Assistant that seamlessly blends into your digital workplace, integrating with your existing technology, and providing value without adding another layer of complexity to your employee’s digital experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Benefits of AI Transformation for the Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, the end goal for AI transformation is to improve the employee experience. With such a wide range of potential implementations, we’ve narrowed down a few key outcomes workplaces should expect from their AI efforts. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved knowledge management\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined workflows\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrated technology\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s explore each of these further. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved Knowledge Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant can support \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/knowledge-retrieval\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"knowledge management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by helping employees find information from across the digital workplace. Conversational AI, natural language processing, and retrieval augmented generation are just a few ways an AI Assistant can source information from systems, knowledge bases, and documents, and deliver it back to employees within the flow of work. Instead of spending time reviewing individual search results, or reading through lengthy documents, the AI Assistant quickly finds and digests information and delivers it to employees in a comprehensive manner for faster, more informed decision making.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"tukq251xpG4I18ubGH0SD\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined Workflows\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the easiest ways to maximize the benefits of AI technology for the employee experience is to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/workflows\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"streamline repetitive workflows\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". From simple automations like nudging employees to submit their time sheets and complete expense approvals to more complex tasks like ordering a new laptop or summarizing open Jira tickets, an AI Assistant is a centralized way to implement everyday use cases for employees that reduce time spent completing menial tasks so employees can focus on more meaningful work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2hd6aeVIgk7hDggEdy2ZEg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrated Technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With an AI Assistant teams can enhance the value of the existing tech stack by \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrating with business systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to extract notifications, data, and tasks. Not only that, an AI Assistant provides modern conveniences and reduces digital friction by bringing information and actions to employees within the flow of work. An agnostic AI Assistant like Workgrid can integrate with tools like the company intranet and Microsoft Teams or be delivered to employees as a browser extension across the web, so that instead of wasting time moving around clunky systems employees can access what they need, in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/channels\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"whichever channel works best for them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4Q6KA0UuhX9hqc4fUayri2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maximizing Employee Productivity with an AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the adoption of AI has resulted in a two-speed workforce, it’s not too late to catch up. As early adopters continue to see success in improving productivity, those who are lagging behind need a solution to get the AI engine going. Adding a platform like Workgrid to your tech stack provides an affordable, effective solution for embedding AI into the employee experience for rapid, realistic use cases that provide value for all employees regardless of department or role.  \\n\\nTo see more ways an AI Assistant can support your employees, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a product demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"25d7bd92-6875-5873-95b5-11575a7570de","title":"3 Strategies for Delivering Enterprise AI at Scale","externalTitle":null,"slug":"3-strategies-for-delivering-enterprise-ai-at-scale","publishDate":"2025-03-05T00:00-05:00","editorPick":false,"category":[{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/64vvCqvAXUMlOy0QydlP6b/98ba6fe762e66388034638572a73502e/blog-image-people-at-work-stock-photo.png"}},"description":{"description":"Three ways organizations can effectively deliver enterprise AI at scale to enhance their digital workplace."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's digital workplace, enterprises often face challenges related to fragmentation and inefficiency. In a survey done by Unily, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unily.com/insights/guides/the-ai-reality-check?utm_medium=referral&utm_source=workgrid&utm_campaign=6372275-AI%20Market%20Challenge%20Q1%202025\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"34% of employees reported feeling overwhelmed\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by too many apps and tools. This digital friction hinders employee’s ability to work efficiently leading to both cognitive overload and a frustrating employee experience.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One effective solution to address these challenges is with the assistance of AI technology. But implementing enterprise AI at scale is not necessarily an easy process. It requires not only governance and security protocols but also employee buy-in and dedicated resources to implement.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make Your AI Investment Count\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI can help address inefficiencies and modernize the digital workplace – as long as it’s implemented in meaningful ways. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unily.com/insights/guides/the-ai-reality-check?utm_medium=referral&utm_source=workgrid&utm_campaign=6372275-AI%20Market%20Challenge%20Q1%202025\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"56% of employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" reported they would use AI... if it were better integrated into workflows. This speaks to a broader challenge with workplace technology, which is often implemented in silos or without employee-centric design. Ensuring that technology is utilized effectively starts with designing use cases that enhance the existing workflows that employees struggle with. In contrast, many organizations implement systems that simply become yet another thing for employees to manage in an already overwhelmed digital ecosystem. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are three ways organizations can effectively deliver enterprise AI at scale to enhance their digital workplace:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unified AI Assistant\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations with Existing Workflows\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No-Code & Low-Code Builders\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's explore each of these in more detail.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Unified AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Implementing a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"unified AI assistant\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to centralize various tools and applications can significantly reduce fragmentation within the digital workplace. With an AI assistant, organizations can streamline workflows, automate repetitive tasks, and deliver information to employees, ultimately enhancing decision-making, productivity, and efficiency by bringing what employees need directly to them within the flow of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Integrations with Existing Workflows\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unily.com/insights/guides/the-ai-reality-check?utm_medium=referral&utm_source=workgrid&utm_campaign=6372275-AI%20Market%20Challenge%20Q1%202025\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"34% of employees expressed feeling overwhelmed by the multitude of apps and tools at work.\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" To address this, it is crucial for workplaces to integrate AI seamlessly into existing workflows. While it seems nearly every software has its own version of an AI Assistant, these often come with a premium price tag and may be limited in licensed use to specific users or departments. In contrast, platform-agnostic AI Assistants can achieve \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"seamless integration\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by embedding AI capabilities into everyday applications and surfacing them in a unified interface. Employees can leverage an AI Assistant to find information and perform tasks without having to switch between multiple platforms, creating a more cohesive and streamlined work experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. No-Code & Low-Code Builders\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Easy to use and quick to deploy, implementing AI with a platform that offers a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no-code or low-code solution\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" provides enterprises with the ability to start realizing ROI without the costly, resource-intensive alternative of custom pro-code development. With a solution that enables the building workflows using a no-code/low-code builder, organizations can not only deliver AI agents faster, but they can also more easily manage AI governance with a single location to ensure use cases of varying complexity meet AI policies.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1z9Xa2nA1OR2lbSBxbuxmJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplifying the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unily.com/insights/guides/the-ai-reality-check?utm_medium=referral&utm_source=workgrid&utm_campaign=6372275-AI%20Market%20Challenge%20Q1%202025\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"51% of employees want to see AI used to simplify the digital workplace\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". By leveraging AI technologies in the form of an AI Assistant, organizations can deploy workflows that help employees find information, view notifications, and take action across systems all in one place. Whether your AI Assistant lives on the company intranet, in communications portals like Microsoft Teams, or through a web browser, it provides employees with a simplified digital experience that not only reduces the cognitive burden on employees but also enhances decision-making processes and overall employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By adopting these strategies and leveraging AI assistants, enterprises can overcome the challenges of a fragmented digital workplace, address employee concerns regarding tool overload, and create a more efficient and productive work environment driven by intelligent automation and seamless integration of AI technologies. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant for Your Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about how Workgrid can support you with your AI goals with a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"personalized demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5alg7prJi04twMMJYxrdmF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"aed4df00-3ab6-550b-bc2e-f64640b55d1a","title":"February 2025 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"February 2025 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"february-2025-workgrids-newsletter-for-the-digital-workplace","publishDate":"2025-02-28T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your Employees Deserve the Best\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding the best solutions for your employees can be challenging. From the best way to implement AI to the best intranet platforms, we're here to help you deliver the employee experience your workforce deserves. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/the-business-case-for-agentic-ai/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Business Case for Agentic AI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enterprises are moving beyond basic AI solutions to unlock transformative value. Here is the business case for Agentic AI. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From NetGuru\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.netguru.com/blog/ai-integration\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"A Guide to AI Integration: How to Implement AI Assistants in Your Business\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding AI Assistants role in business and best practices for integrating AI Assistants for different use cases.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From ClearBox Consulting\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/best-intranet-platforms-reviewed-2025/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Buyer's Guide to Intranet and Employee Experience Platforms\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An in-depth analysis of the employee experience software shaping today's digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introducing Toolbar 2.0\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/toolbar\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid toolbar\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is getting a makeover! Coming this February, the modern toolbar experience delivers the same functionality customers know and love with a new look that allows employees to take advantage of features like:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A single view of the content that matters to you including To Dos, To Knows, and Apps in a single glance\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An easy-to-digest notifications view that lets you dive deep and better manage your notifications\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The same user-friendly conversational interface to ask questions and access apps\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The toolbar pairs with your favorite collaboration and intranet platforms such as SharePoint, Unily, and Igloo Software, helping to increase intranet engagement, boost communications, and simplify interactions with complex business systems. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-Toolbar-Overview.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Explore this guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for more on the Workgrid Toolbar. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"46L8a4UkLAx29cAEQwrzjl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Upcoming Events\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Meet Us at the 2025 Gartner® Digital Workplace Summit \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We hope to see you at this year's Digital Workplace Summit! Tune into Workgrid's Solution Provider Session to learn strategies for successfully implementing AI Agents (including how to identify practical use cases, scaling deployments, and measuring value.)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/en/conferences/na/digital-workplace-us\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner® Digital Workplace Summit\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" | March 12 - 13, 2025 | Gaylord Texan Resort & Convention Center, Grapevine, TX\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet Reloaded USA\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The 11th anniversary of Intranet Reloaded USA promises to deliver valuable insights on digital workplace strategies, improving knowledge exchanges, and more. Will we see you there?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.intranet-reloaded-usa.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet Reloaded USA\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" | March 25 - 27, 2025 | Hyatt Regency McCormick Place Chicago, IL\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Feature\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" of the Month: Spreadsheet Viewer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable creators and report generators to automatically share highlights from a spreadsheet on a regular cadence. 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The latest release includes the same functionality users know and love with a modern look and feel. 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Whether a company is just beginning to adopt AI or seeking to explore more advanced AI use cases, Workgrid offers the necessary tools to meet their needs. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/toolbar\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistant Toolbar\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is a valuable solution that incorporates AI functionality at various levels for organizations. Designed to assist employees in completing their work, the Toolbar enables easy access to smart notifications, streamlines work processes, and provides quick access to information from third-party systems. 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This comprehensive buyer's guide includes in-depth reviews of over 30 of the leading software shaping the digital workplace.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The 2025 edition of the report is now available for free download. 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Due to the numerous tools and platforms vying for their attention, employees are often overwhelmed or distracted, resulting in limited readership and underutilization of intranet resources.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By integrating an AI Assistant with the intranet, Workgrid helps organizations transform their intranets into vibrant hubs of information sharing, productivity, and collaboration.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our AI Assistant functions as an add-on to intranet platforms to connect employees to information and tasks through a conversational web client. 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Further, Workgrid’s AI Assistant is multi-channel, which means important news and communications can be delivered in the other channels your employees work, helping inform them directly in the flow of work while also driving them back to the intranet. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"FNVCgk2vEO0IcvAfVqjNw\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Transform Productivity and Streamline Work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integrating AI Assistants with your intranet helps streamline workflows and boost productivity. By leveraging AI-powered automation employees can complete tasks faster and with greater accuracy, saving valuable time and resources. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From managing approvals and tickets to providing real-time insights and recommendations, Workgrid helps employees work smarter by enabling them to focus on high-value tasks and ultimately drive organizational success.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2Ek552sse905npD05tcodd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"View the 2025 ClearBox Intranet and Employee Experience Report\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/best-intranet-platforms-reviewed-2025/\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"Download the 2025 report\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for free to read ClearBox Consulting's complete review on Workgrid - plus more on the leading employee experience software available now.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"9ef021ac-18f9-5279-854d-4b22240d92bd","title":"January 2025 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"January 2025 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"january-2025-workgrids-newsletter-for-the-digital-workplace","publishDate":"2025-01-29T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Back in the Swing of Work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We've nearly made it through the first month of the year! With each passing day, we can look forward to a bit more daylight and an increase in discussions about AI.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here's what we've been talking about lately:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Reworked\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/digital-workplace-trends-to-watch-in-2025/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital Workplace Trends to Watch in 2025\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Shadow AI, self-healing systems, and an emphasis for IT on the digital user experience will define the next year.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Forbes\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.forbes.com/sites/douglaslaney/2025/01/03/understanding-and-preparing-for-the-seven-levels-of-ai-agents/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understanding and Preparing for the 7 Levels of AI Agents\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The buzz about AI is shifting from AI tools to creating and deploying AI Agents. Understanding the evolution of AI Agents can provide a roadmap for organizations aiming to harness AI strategically.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From VKTR\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.vktr.com/ai-disruption/the-road-map-to-ai-roi-for-enterprises/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Roadmap to AI ROI for Enterprises\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As enterprises deploy more AI, expectations for return are becoming more defined. Here is a roadmap to AI ROI for enterprises. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Coming Soon\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/toolbar\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid toolbar\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is getting a makeover! Coming this February, the modern toolbar experience delivers the same functionality customers know and love with a new look that allows employees to take advantage of features like:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A single view of the content that matters to you including To Dos, To Knows, and Apps in a single glance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An easy-to-digest notifications view that lets you dive deep and better manage your notifications\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The same user-friendly conversational interface to ask questions and access apps\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The toolbar pairs with your favorite collaboration and intranet platforms such as SharePoint, Unily, and Igloo Software, helping to increase intranet engagement, boost communications, and simplify interactions with complex business systems. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-Toolbar-Overview.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Explore this guide\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for more on the Workgrid Toolbar. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"46L8a4UkLAx29cAEQwrzjl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Upcoming Events\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Meet Us at the 2025 Gartner® Digital Workplace Summit \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We hope to see you at this year's Digital Workplace Summit! Tune into Workgrid's Solution Provider Session to learn strategies for successfully implementing AI Agents (including how to identify practical use cases, scaling deployments, and measuring value.)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Interested in joining us? Use the following code to save on registration: PCC25EDC\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.gartner.com/en/conferences/na/digital-workplace-us\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Gartner® Digital Workplace Summit\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" | March 12 - 13, 2025 | Gaylord Texan Resort & Convention Center, Grapevine, TX\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Intranet Reloaded USA\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The 11th anniversary of Intranet Reloaded USA promises to deliver valuable insights on digital workplace strategies, improving knowledge exchanges, and more. Will we see you there?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.intranet-reloaded-usa.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Intranet Reloaded USA\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" | March 25 - 27, 2025 | Hyatt Regency McCormick Place Chicago, IL\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"App of the Month: TalentLMS Training\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help employees keep track of training and learning courses. The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/template/talentlms/training-notifications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"TalentLMS template\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" maps the actions needed to automatically notify employees when they have a training course assigned, overdue, and completed. Templates for training reminders are also available for popular systems like Workday and Cornerstone.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5ji57v5y4aXuGb8Y6f1GvB\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"view all apps\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"dbfa53c0-f349-5937-ad4c-3647a33adf3a","title":"How AI Agents Work and How They Transform Workplaces","externalTitle":"How AI Agents Work and How They Transform Workplaces","slug":"how-ai-agents-work-and-transform-workplaces","publishDate":"2025-01-22T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7MlrjVzCSn9IWgp210qNRG/455637303c1ec5aacdb76a2c11971de5/stock-photo-agentic-ai.png"}},"description":{"description":"Demystifying how AI Agents work and their impact on workplace transformation."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do AI Agents work?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI agents are changing the relationship between employees and their digital workplaces. But how exactly do these intelligent agents work to provide a faster, smarter, and more efficient day? In this blog, we will explore the evolution of AI Agents and illustrate how solutions like Workgrid are simplifying the complex and elevating the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is an AI Agent?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you'd asked this question a year ago, the answer might have been different. Today, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-an-ai-agent\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Agents are defined in several ways.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" Some purists see them as fully autonomous systems that operate independently, executing complex tasks across multiple platforms.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Others use the term to describe systems that manage predefined workflows to help complete user tasks.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In a more balanced view, AI Agents are intelligent systems that automate tasks, assist employees, and make decisions based on natural language inputs. They serve as a bridge between employees and enterprise systems, allowing for seamless interaction and task completion with minimal manual effort.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How AI Agents Work: The Core Functionality\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The functionality of AI Agents can be broken into three key pillars, each playing a critical role in their effectiveness. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Natural Language Processing\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reasoning and Decision Making\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Response Generation, Automation, and Interaction\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step One: Natural Language Processing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The first step to proper communication is being understood. This is where AI Agents first depart from legacy chat interfaces based on key word matching. AI agents deeply analyze user input. This is done via the use of natural language processing (NLP). For example, a typed command (i.e. utterance) into an interface allows for the instructions to be transformed in several ways:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Text pre-processing: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Breaking down an utterance into core understandable components. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tokenization: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Breaking down an utterance into smaller units; these would be single or series or words or sentences.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Removing stop words: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Distilling down an utterance by removing stop words (e.g. is, like, and).  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lemmatization\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Stemming: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Reducing the words in an utterance to their base form – e.g. ‘running’ becomes ‘run’. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There would be subsequent steps of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"language detection\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" (or even translation) depending on the capabilities of the agent to ensure the user is understood. Next, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"parts of speech\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" would be segmented and assigned for nouns, adjectives, verbs\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\",\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" etc. The processes to define \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"named entity recognition \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"(NER) would occur to identify intent and entities (e.g. people, titles, locations\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\",\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" etc.). This process aids in understanding what the user is attempting to interact with or discover.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"  \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Additionally, it would extract key information (e.g., dates, names, applications, or specific tasks). For example, if an employee types, “What’s the status of my expense report?” the AI Agent identifies the request, proper systems, and gathers relevant data. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Since AI Agents also need to gauge emotions of the user, this is where \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"sentiment analysis\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" comes in to determine if the utterance is positive, negative, or neutral. Just like in human-to-human communication emotional insight is important and complemented by the structure of the words. At this stage processes like the following may play a role. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dependency parsing:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Analyzing the grammatical structure of an utterance with understanding of word relationships.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Coreference resolution:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Linking of different terms that might be referring to the same entity. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to understanding what the user wants, the AI Agents determine intent recognition and slot filling. It identifies the purpose behind your message, e.g. gathering a PTO balance, and extracts essential details, such as time-off, balances, accruals to serve the user in full.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We take for granted the human ability to comprehend and communicate. For computers these robust NLP processes aid in ensuring user intent delivers meaningful outcomes. By breaking down complex utterances the next phase can begin, which is reasoning and decision making. This is where AI Agents truly begin to reduce digital friction and empower organizations to operate more efficiently. Their ability to process inputs, validate tasks, execute actions, and improve continuously makes them indispensable. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step Two: Reasoning and Decision Making\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this second stage, the AI Assistant would process the information it has understood and make decisions for an AI Agent to be invoked. This involves interpreting the analyzed intent and establishing context to determine the most suitable course of action. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Initially, the system employs enumerative reasoning and a series of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-retrieval-augmented-generation-rag\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"retrieval-augmented generation (RAG)\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" techniques across structured and unstructured knowledge sources, automated workflows, and applications. This is an iterative process that may include accessing databases, applying logic based on predefined rules, reasoning, and synthesizing information from multiple files and applications. Additionally, the system can utilize generative AI to provide predictions or craft solutions to fulfill the user's request effectively. This ‘knowledge chain’ effectively acts as the brain of the AI agent, interpreting the understood information and plotting a course of action. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step Three: Response Generation, Automation, and Interaction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The final stage involves crafting and delivering a response to the user. The output could include content generation, the execution of a task, or action, a summary of results or steps performed, or even a recommendation.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These three components work together to create a comprehensive system capable of understanding, processing, and interacting with users in a meaningful way.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Key Benefits of AI Agents in Action\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Agents are transforming the employee experience by seamlessly integrating into the digital workplace. They bring numerous benefits, including streamlining operations and providing valuable support to employees. Here are some of the key advantages AI Agents offer: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplified Workflows:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" By automating boring, arduous, and repetitive tasks, employees can focus on higher-value work. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Real-Time Assistance:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Employees receive instant support, boosting productivity and satisfaction. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Continuous Optimization:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" AI Agents can easily evolve in utility and operations. This ensures they remain relevant to organizational needs and can be adjusted easily as appropriate business use guidelines change.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's Next for AI Agents?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Agents are not just tools; they are strategic assets transforming the way organizations function. By simplifying processes, enhancing user experiences, and scaling effortlessly.  Solutions like Workgrid are setting the standard for building AI Agents that introduce intelligent automation in the workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding how AI Agents work gives a glimpse into the future of work. From processing user inputs to streamlining operations and unlocking new possibilities. If you’re ready to embrace the power of AI Agents, start with a solution that allows you to build AI Agents tailored to your business needs. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"860f9674-00a8-5bf7-8c75-fece92444069","title":"The Rising Tide of AI Friction and Agent Sprawl","externalTitle":null,"slug":"rise-of-ai-friction-and-agent-sprawl","publishDate":"2025-01-10T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/725BJt3pP29D3wdsa7q50b/b18ee36ec322007e0ca292e22a9ae774/AI_Blog_image.png"}},"description":{"description":"If you thought app sprawl wasted your time, get ready for the bot wars."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Adoption of AI at Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As artificial intelligence (AI) slowly matures and gains adoption in the enterprise, organizations inevitably face a new problem: the rise of AI friction and AI Agent sprawl. This phenomenon occurs when multiple tools, platforms, and AI agents appear simultaneously, each offering value while operating in silos.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Though each agent is designed to enhance productivity; \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/5-ways-to-reduce-digital-friction-right-now\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"similar to app sprawl\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" the fragmented nature of these assistants leads to confusion, duplicated efforts, and decreased overall effectiveness. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI is going to Fight Itself \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI friction arises when AI-driven solutions begin battling for attention. This is due to an overlap in similar functionality. Think of the potential of multiple chatbots which manage support tickets, automated assistants scheduling meetings, AI-driven analytics surfacing insights, and more – BUT, they are all working independently.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When employees are then forced to context switch between platforms, systems, and interfaces; this leads to wasted time. Moreover, it increases the chance of important details slipping through the cracks. This sprawl of tools will diminish the value each solution brings, creating friction rather than collaboration. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why AI Orchestration is the Future \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today’s businesses are craving simplicity and consistency in their digital workplace. The key to unlocking the true potential of AI solutions and minimizing overarching friction lies in unifying applications, agents, and data - into a means that allows the user to engage with a central AI Assistant no matter where the employee works. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This helps to:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminate Redundancies:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Overlapping features are streamlined and mapped to the user’s actual needs, ending the ‘too many tools, not enough focus’ problem. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamline the User Experience:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" A single point of interaction for notifications, messages, or tasks helps employees stay focused and reduces the time spent switching between systems. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimize Decision-Making:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Consolidated data and insights from multiple agents enable clearer visibility into business performance, boosting agility and responsiveness. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduce IT Complexity:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" By integrating and orchestrating tools behind the scenes, IT support overhead declines, saving resources and time while enabling more strategic initiatives. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Builder: AI Orchestration at Its Best \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is purpose-built to address digital and AI friction, as well as pesky agent sprawl, by delivering an integrated intuitive AI Assistant wherever your employees happen to work.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Instead of compelling organizations to rip out and replace their existing investments, Workgrid allows you to connect to your existing technology stack, delivering a seamless flow of knowledge, actions, answers, agents – all in one interface. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Workgrid offers a personalized AI Assistant for tasks, notifications, and information from multiple systems within a conversational interface. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Task Automation and Orchestration:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" With intelligent workflows, Workgrid coordinates interactions between AI-driven apps and experiences to ensure they complement each other  - rather than compete. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactive Awareness and Insights:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Workgrid surfaces relevant notifications and actions at just the right time. Users receive exactly what they need without being flooded by unnecessary noise. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Meets You Where You Are:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Designed to adapt to your appropriate business usage, Workgrid comes out of the box with over 50 templates which allow you to introduce AI experiences based on your organizational needs and personas.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Orchestration for Agent-to-Agent Connectivity \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The future of digital work depends on AI solutions that collaborate seamlessly for the benefit of the employee. Workgrid’s ability to create AI orchestration and connection ensures that each tool—no matter how specialized—feeds into a unified employee experience. Instead of independent AI agents and copilots, vying for the spotlight - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid connects with systems, resources, and applications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to ensure your employees transform their relationship with technology. This alignment translates to higher productivity, faster decision-making, and a more engaging, human-centric workplace. By proactively tackling AI friction and agent sprawl, businesses can unlock the full promise of AI—driving innovation, improving employee satisfaction, and fueling continuous growth. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c8ee0708-f635-5d98-a5d1-896722f52395","title":"December 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"December 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"december-2024-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-12-18T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That's a Wrap on 2024\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the year comes to a close and we reflect on the past 12 months, it's clear that the digital workplace continues to evolve among the rapidly changing tech landscape. 2025 is sure to follow this trend, bringing with it new outlooks on employee experience strategy and new approaches toward AI.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/collaboration-productivity/the-swivel-chair-effect-and-how-automation-can-help/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The 'Swivel Chair Effect' - and How Automation Can Help\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding the impact of app overload on the employee experience and how automation can help.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Venture Beat\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://venturebeat.com/ai/weve-come-a-long-way-from-rpa-how-ai-agents-are-revolutionizing-automation/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How AI Agents Are Revolutionizing Automation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The race to automate has intensified. Explore how AI Agents will play a revolutionary role in automation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Tech Radar\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.techradar.com/pro/the-role-of-it-leaders-in-transforming-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Role of IT Leaders in Transforming the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhancing employee productivity and the role IT leaders play in transforming the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1USMlHqdRMZXxfntMup9cS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/resource/video/ai-actions-overview\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"video\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" highlights a brief overview of how Workgrid's AI Assistant streamlines processes for performing tasks and initiating requests across the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Workday Training\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify access to important information and surface alerts like onboarding notifications and upcoming performance reviews directly \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/workday/training\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"from Workday\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to employees within the flow of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1ANMobk6KBPKX23RNuAXcM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1c10cecc-6151-500b-98be-90f20e14d37d","title":"The AI Agent Revolution","externalTitle":null,"slug":"the-ai-agent-revolution","publishDate":"2024-12-03T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4TbPHvXkJYiXZ5hxKaxENZ/f3cf6faa1bfa8963b41c97c45784b5b1/ai-agent-stock-photo.png?w=768&h=433&q=60&fm=webp&bg=transparent 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1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4TbPHvXkJYiXZ5hxKaxENZ/f3cf6faa1bfa8963b41c97c45784b5b1/ai-agent-stock-photo.png?w=1278&h=720&q=60&fm=png&bg=transparent 1278w","sizes":"(min-width: 1278px) 1278px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1278,"height":720},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4TbPHvXkJYiXZ5hxKaxENZ/f3cf6faa1bfa8963b41c97c45784b5b1/ai-agent-stock-photo.png"}},"description":{"description":"Major tech players have redefined what it means to be an AI Agent. Let's explore the evolving definitions."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Have you noticed how technological terms suddenly shift their meaning? AI Agents have recently become the hottest concept within SaaS products. They seem to be everywhere. But it's not anything new—except for speed. What we're witnessing isn't just creative marketing; it's a fascinating phenomenon called ‘\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"semantic drift\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\",’ transforming how we talk about the tools we use every day.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Remember when \\\"cloud computing\\\" meant something quite specific? Or, just yesterday when an \\\"AI agent\\\" wasn't just any automated tool? Working in tech, I've watched terms evolve - all driven by marketing teams and demands.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Breaking Down Semantic Drift in Tech\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Think of semantic drift as linguistic evolution. While language naturally changes over time, the tech industry has put this process into overdrive. Why? Innovation moves fast, and sales have to move even faster.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The AI Agent Revolution\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let’s talk about AI agents – they’re a great in-the-moment example of semantic drift. Originally, an AI Agent was intended to be a sophisticated system capable of autonomous reasoning, iteration, and continuous learning—but most importantly, ‘action, ' like the use cases we have helped deploy at Workgrid.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Workgrid, we’ve been focused on the concept of the AI Agents long before it became the latest industry obsession with our guided attention technology. While others are redefining \\\"AI Agent\\\" to fit everything from chatbots to automation tools, we’ve focused on delivering solutions embodying the original vision: intelligent systems that aid in taking meaningful action, drive outcomes, and simplify the workday. Workgrid’s AI Assistant isn’t just part of the conversation—it’s the standard, proving that innovation and clarity can go hand in hand.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fast forward to today, and the term has become much more... flexible. Major tech players like Microsoft and Salesforce have redefined \\\"AI Agents\\\" to include everything from simple automation tools to basic chatbots—even ‘weather widgets.’ While these tools are valuable, they're a far cry from that original definition.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's not wrong—it's evolution (or, devolution... depending on your perspective).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When Marketing Meets Technology\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The shift did not start with AI. Here's how other tech terms have shifted over time....\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Cloud Computing\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Back Then: \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Complex distributed systems\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Now: \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"\\\"It's in the cloud\\\" (translation: it's somewhere on the internet)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Blockchain\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Back Then\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": Decentralized ledger technology\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Now: \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Often synonymous with cryptocurrency\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Marketing Strategy Behind the Shift\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Marketing and Product teams aren't the villains here – they're responding to real customer needs. Technical concepts must be accessible across organizations to drive adoption, particularly when solutions are intended to be quite broad in their applications. But this creates an exciting tension:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Benefits:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It makes complex technology more approachable\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Drives faster adoption and acceptance\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Creates more engaging storytelling, aiding engagement\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Risks:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This can lead to misaligned expectations\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It makes technical discussions more complex, and candor is needed\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Might overshadow genuine innovative SaaS providers\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What This Means for Digital Workplace Professionals\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This evolution presents opportunities and challenges for tech professionals. We need to be bilingual—fluent in both technical precision and market-friendly terminology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How do we navigate these changes? Here's what I've found works:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Embrace the evolution and maintain clarity to your business requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understand no one company creates generational shifts in advancements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understand your audience's context\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Bridge the gap between marketing and technical reality\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"6768bd7a-32ac-5b75-8f13-cb775727a167","title":"November 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"November 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"november-2024-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-11-20T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Transforming the Way We Find Information at Work\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From job specific tasks to company wide initiatives such as upcoming trainings, approvals, or even their time off balance, employees often spend a portion of their day finding information. An AI-forward future seeks to make these processes easier and more efficient.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From KM World\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=166783\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational Agents and AI Transformation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A look at the transformational power of conversational agents and AI in traditional enterprise search. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Venture Beat\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://venturebeat.com/ai/how-agentic-rag-can-be-a-game-changer-for-data-processing-and-retrieval/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Agentic RAG Can Be A Game-Changer for Data Processing and Retrieval\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding how agentic RAG can be a game-changer for data processing and retrieval.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Deloitte\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www2.deloitte.com/us/en/pages/consulting/articles/generative-ai-agents-multiagent-systems.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How AI Agents Are Reshaping the Future of Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This report explores how AI agents are reshaping the future of work and how forward-thinking businesses are implementing them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New Partnership: Unily + Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2wygxgys1CG3yJllWCLt7t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here at Workgrid we are excited to announce our new partnership with Unily, a leading employee experience platform. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/workgrid-new-partnership-with-unily\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"This partnership\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" brings together the best of both worlds - Workgrid's AI Assistant and Unily's employee experience platform - to provide a modern and seamless employee experience that anticipates needs, simplifies tasks, and enhances daily productivity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2SoWVVE1hpQJFnmqT9xYcD\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Navigating Digital Transformation and AI Implementation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-navigating-digital-transformation-and-ai\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this episode of The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", host Rob Ryan sits down with Kevin Dean, CEO of ManoByte, to explore the evolving world of digital transformation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Kevin shares insights on how organizations can effectively leverage AI, data, and technology to drive growth and innovation. They discuss the challenges many companies face when integrating new technologies and AI, and provide solutions for optimizing digital strategies for success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Chat to Jira\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide engineers and product managers an easy way to review Jira tickets with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/jira/chat\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to Jira\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Leverage the AI Assistant to find data across your Jira epics and issues by using natural language prompts such as \\\"view open tickets assigned to me\\\" or \\\"what are the details of ticket WOR-1234?\\\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2ao11nL27AeJGdTWW927N7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1c90b894-6b7c-527c-b8bf-9ae45304d3b3","title":"Workgrid Announces a New Partnership with Unily","externalTitle":"Workgrid Announces a New Partnership with Unily","slug":"workgrid-new-partnership-with-unily","publishDate":"2024-11-05T00:00-05:00","editorPick":false,"category":[{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png?w=768&h=456&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png?w=1024&h=608&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png?w=1096&h=651&q=60&fm=webp&bg=transparent 1096w","sizes":"(min-width: 1096px) 1096px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png?w=1096&h=651&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png?w=768&h=456&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png?w=1024&h=608&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png?w=1096&h=651&q=60&fm=png&bg=transparent 1096w","sizes":"(min-width: 1096px) 1096px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1096,"height":651},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3A3IrTXrv5gq0tgPCl1b7G/8107f6dd16859cfacbd3ab47665eb301/unily-myday-example.png"}},"description":{"description":"Introducing Workgrid + Unily. Bring together the AI Assistant with Unily's employee experience platform."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here at Workgrid we are excited to announce our new partnership with Unily, a leading employee experience platform. This partnership brings together the best of both worlds - Workgrid's AI Assistant and Unily's employee experience platform - to provide a modern and seamless employee experience that anticipates needs, simplifies tasks, and enhances daily productivity. \\n\\nThe partnership will be executed as part of Unily’s all new ‘Insight Center’ which combines powerful search with a Bring-Your-Own-Assistant approach. Unily unveiled its new Insight Center during its annual employee experience event, Unite 24. Unily’s strategic approach to assistants enables enterprises to have a seamless and simple user experience for adopting AI assistants into the flow of work while adhering to the highest levels of governance to mitigate risk. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"547X1dbfH2Yfpull4RCcxw\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Partnership Focused on Delivering a Modern Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's fast-paced work environment, employees are constantly bombarded with various tasks and information. It can often be overwhelming and challenging to stay on top of everything. That's where our AI Assistant comes in. With advanced natural language processing capabilities, it can understand and respond to employee queries, provide relevant information, and even automate certain tasks. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By integrating Workgrid's AI Assistant with Unily's employee experience platform, we aim to create a powerful employee experience that streamlines workflow, increases efficiency, and ultimately improves overall productivity. Employees will now have access to a unified platform where they can interact with the AI Assistant seamlessly within the intranet interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"zpPgVHVkXmmuEwOzjzmqe\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the key benefits of this partnership is the seamless user experience it provides. Unily's strategic approach enables enterprises to adopt AI assistants into their workflow naturally. Employees can easily interact with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" through the familiar intranet interface, without the need to switch between multiple applications or platforms. This saves time and effort, allowing employees to focus on their core tasks and responsibilities. \\n\\nIn addition, to the launch of Unily’s Insight Center, Workgrid’s AI Assistant can be integrated with Unily via the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/web-client\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant web client,\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" which is a brandable chat widget that can be embedded into any webpage or portal. Furthermore, Workgrid is also available as a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/microsoft-teams\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microsoft Teams\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" app and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/browser\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"browser extension\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"22qn49pKFYGdFQqqYt4VTG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Governed AI for the Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The integration of Workgrid's AI Assistant and Unily's employee experience platform ensures that organizations can maintain the highest levels of governance and security. Workgrid’s robust governance features allow organizations to control access, permissions, and data privacy, ensuring that sensitive information remains protected.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For employees, this means having the convenience of an AI Assistant that understands their unique needs, while also adhering to the strict security and compliance requirements of their organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Transforming the Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We're incredibly excited about this partnership and the positive impact it will have on organizations and their employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall, the collaboration between \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/partner/unily\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid and Unily\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" represents a significant step forward in transforming the way employees interact with technology in the workplace. By combining AI capabilities with a comprehensive intranet platform, we are enhancing employee experience, simplifying tasks, and ultimately empowering employees to do their best work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"661AUSAe8JKW6vFE5PI2c6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"9ebc2543-065b-508f-8d5a-cd56456851a3","title":"How Does an AI Assistant Work?","externalTitle":"How Does an AI Assistant Work?","slug":"ai-assistant-how-it-works","publishDate":"2024-11-04T00:00-05:00","editorPick":false,"category":[{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7tSGDj1f7dxBf2wO5jOUuP/540e341c0b763e99546cebf053f442ae/people-at-work-stock-photo-blog-image.jpg"}},"description":{"description":"Understanding the technology behind AI Assistants for work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant, also known as an enterprise copilot, virtual assistant, or digital assistant, is a cutting-edge technology that leverages artificial intelligence to support employees in their work. By handling routine tasks, providing relevant information, and engaging in natural language conversations, AI Assistants streamline workflows and enhance productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The technology driving \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is a complex integration of various components, powered by Natural Language Processing (NLP) and Large Language Models (LLMs) that enable AI Assistants to understand and respond to queries in natural human-like interactions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4uKIGWoGTsuzgnj7VAWdB3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step 1: User Input\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The first step in using an AI Assistant is the user input. This can be in the form of a voice command, a text-based message, or even a click within a conversational AI client. The user tells the assistant what they need help with or what task they want to complete. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step 2: Natural Language Processing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once the user input is received, the AI Assistant utilizes Natural Language Processing (NLP) techniques to understand and interpret the user's intent. NLP helps the assistant to analyze the input, identify the keywords, and determine the underlying meaning behind the user's request. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"During the natural language processing step, there are various technologies the AI Assistant might use to help understand the user’s input. These technologies can include \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/conversational-ai-terms-you-should-know/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"vector search, semantic search, keyword search, intent determination, and entity extraction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to name a few. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If an AI Assistant doesn’t understand the user’s input, it has configured what is called a fallback option. Adding fallback prompts is important for handling situations where the chatbot fails to comprehend or accurately categorize a user's intention. These prompts can include asking for clarification, rephrasing the query, or providing human assistance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step 3: Retrieval of Information\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"After understanding the user's intent, the assistant searches its vast database, which contains a wealth of information and knowledge. It retrieves relevant information, facts, or data that will be useful in fulfilling the user's request or answering their query.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Depending on how the assistant is built, the knowledge can come from various sources. For example, Open AI provides pre-trained models where knowledge comes from a large amount of text data gathered from books, websites, articles, and other sources that are publicly available on the internet. Assistants using pre-trained models are versatile and are great for conversational AI, information retrieval, and summarization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pre-trained models do not usually contain real-time information and only contain information as far as their models have been trained. To improve accuracy, some AI Assistants will also use Retrieval Augmented Generation (RAG) which pulls up to date information from external sources before generating a response.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"RAG will search and fetch relevant and real-time data and combine this new information with the assistant’s existing knowledge to improve response accuracy. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"249I9J8q6GeXWqIJEfxR0M\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more details about RAG, read \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-retrieval-augmented-generation-rag\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Retrieval Augmented Generation (RAG)?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants can also integrate with third-party systems via API connections to retrieve data seamlessly from multiple third-party systems. For example, Workgrid’s AI Assistant integrates across various third-party systems, enabling employees to use a single conversational interface to ask questions and perform tasks without having to jump between systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Domain-specific AI assistants on the other hand are designed to excel within a particular field or industry, allowing them to comprehend specific jargon, concepts, and workflows unique to that domain. For instance, in the medical field, a domain-specific AI Assistant may be trained on vast amounts of medical literature, clinical data, and patient records to assist doctors in diagnosing illnesses, recommending treatments, and staying up to date of the latest research.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3ZH4nJgbO7GPsCVdSy0OJB\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step 4: Response Generation \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The final step in the process is delivering the response to the user. The AI Assistant provides the answer or completes the task requested by the user. This can be in the form of a spoken response, a text message, or even an action performed on behalf of the user. The assistant formulates a response from the varying search results using using Natural Language Generation (NLG). NLG converts the structured data into human-readable text, making it appear as if a human were providing the response. This step ensures that the assistant's reply is not only accurate but also conversational and engaging.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Depending on the type of technology used in this step, the AI Assistant will surface verbatim answers from its knowledge base or leverage RAG to summarize multiple pieces of information into one consolidated answer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In most cases, the AI Assistant will also offer supplementary resources and cite the source of the information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"Qy6OfY1da61qIiqUzENnv\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants are transforming the way we interact with computers and get things done. By understanding user input, retrieving information, and delivering contextually relevant responses, they offer a user-friendly and efficient experience. As technology continues to advance, AI Assistants will undoubtedly play an increasingly significant role in our lives.   \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1e28b922-bb56-5fe7-9210-4e77c3df5e80","title":"How the Intranet Can Improve the Digital Employee Experience","externalTitle":null,"slug":"intranet-improves-digital-employee-experience","publishDate":"2024-10-30T00:00-04:00","editorPick":false,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=768&h=439&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=1024&h=585&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=1366&h=781&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=1540&h=880&q=60&fm=webp&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=1540&h=880&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=768&h=439&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=1024&h=585&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=1366&h=781&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png?w=1540&h=880&q=60&fm=png&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1540,"height":880},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6HCNM4cqpXR3juNhqhdxcr/c3a942b0471811a9df973fa00963a1f6/dex-intranet-guide-resource.png"}},"description":{"description":"Explore challenges facing the digital employee experience and how the intranet can play a powerful role."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital employee experience (DEX) is more important than ever. Workers are distributed across geographies and environments, and many never step foot inside an office. Regardless of how or where they work, people are feeling increasingly disconnected to their organizations, and the proliferation of technology we’ve seen over the past few years is making it worse. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The digital workplace has become complicated. So complicated, in fact, that just getting work done can be a challenge. In this blog we’ll cover challenges facing the digital employee experience and how the intranet – an unlikely savior if ever there was one – can serve as the cornerstone of a powerful, intelligent digital workplace that supports employee success for years to come. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Challenges of the Digital Workplace and DEX\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If there's one challenge we would charge with being a significant contributor to digital workplace and DEX struggles, it's digital friction - the effort employees must exert just to use the technology they interact with on a daily basis.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This can be blamed on the sheer volume of apps and platforms that have been released in recent years. Harvard Business Review has been tracking the rate of context switching employees have to endure and that number has been steadily rising over the years.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Consider an example from a Fortune 500 consumer goods organization they studied. For one supply-chain transaction to be executed, each person involved switched approximately 350 times between 22 different applications and websites. This means that in the course of an average day, an employee might toggle between apps and windows more than 3,600 times. That’s friction, and it is incalculably bad for digital employee experiences.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7vby2UT8dyxxvTKy9FTgRg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/why-is-enterprise-search-so-scary\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"employees can’t effectively access the tasks and information they need\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", when and where they need them, then the digital workplace has failed and DEX will continue to suffer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Simplicity and ease of use are integral to solving this issue.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations need to simplify the work experience and drastically reduce the amount of time employees spend interacting with technology, so they can spend more time on the meaningful, high-value work that drives fulfillment.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1iR8HzXrSFQ5YPRAFAPFSm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Top 3 Mistakes Made in the Digital Workplace Today\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are 3 key mistakes businesses are making that contribute to the problem of digital friction.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Lack of employee-centric design\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No holistic focus on employee experience\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No forward-thinking vision\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let's take a look at each of them in greater depth...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Lack of Employee-centric Design\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While there’s lots of focus on wellness initiatives designed to help employees improve their health and manage their work-life balance, there’s been a pervasive lack of consideration for how employees are coping with their digital work experience. No understanding of what employees are thinking when they’re interacting with the digital workplace or what their experience is like. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s a big, missed opportunity, because employees are overwhelmed and could use help in simplifying their work day. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By taking an employee-focused approach to designing the digital workplace, driven by an understanding of employees’ challenges, organizations could eliminate the daily frustrations employees have to deal with, notably the frustrations that arise from having to navigate a maze of disparate apps. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No Holistic Focus on Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Given the siloed nature of most organizations, it’s no wonder that the issue of digital friction has festered over the years. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As each functional unit has purchased and implemented its own solutions to meet their needs, there’s been little consideration for how those tools fit into the greater technology landscape of the organization. The result is a disjointed experience that’s frustrating and inefficient for employees.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This issue will persist until there’s dedicated focus on the holistic vision of the entire digital employee experience. And that doesn’t mean putting IT in charge.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No one group should hold that responsibility because a modern, intelligent DEX can’t be built in a vacuum. The experience of employees spans the breadth of the organization - and so should the responsibility for it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5MpkIUtNaOjD42xQlFOqxq\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No Forward-thinking Vision\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Exacerbating the lack of holistic focus or employee-centric design is a gap in understanding how to proactively create an intelligent, modern digital employee experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yes, conceptually everyone agrees that the digital workplace needs help. Projects and work are not aligned, tools aren’t coming together, and there is a lot of money being spent in ways that aren’t fully effective, such as newly implemented HR systems that struggle with adoption.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But organizations struggle to cast aside the old school cycle of “this is how we do things” and take the steps necessary to enact lasting change. And sometimes, they simply aren’t even sure \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-use-cases\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"where to start\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s ultimately needed is a top-down vision for what the ideal digital employee experience should look like - a voice and direction that can underpin all the work that needs to take place to make it happen. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How the Intranet Can Help Reduce Digital Friction\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When you really think about the issues plaguing the digital workplace and DEX, it can feel like an unsolvable problem. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital friction will persist as long as you keep adding tools to the tech stack. And you are going to keep adding them, that’s a given. You need those applications and platforms to power your business. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, if there’s no getting around the reality that applications are going to continue to come and go, the logical course of action is to figure out how to implement them in such a way that employees can seamlessly access the specific features and functionalities they need without the headaches.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is where the intranet comes in. Putting the right information into the hands of the right employees, at the right time - without them having to get bogged down in the minutiae of where a system is, how to log into it, or what it’s even called.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The intranet is ideally suited to taking a leadership role in this.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7JJb0T5TFTU7Z07SWJhEMA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Creating a Single Source of Truth\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Major systems of record might try to be the “one app to rule them all,” but they’re not intended to meet the holistic needs of employees, nor are they designed to. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"They’re focused on solving major problems, and they’re beholden to the customer records, the transactions in financial systems, or whatever else it is that they’re responsible for. The intranet is only beholden to employees, purpose-built to serve their needs. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The key to unlocking the full potential of the intranet is in understanding that employees’ needs have changed. They aren’t just looking for news anymore. They need \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"a tool that helps them\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" cross all the mundane, routine activities off their to-do lists so they can focus on more meaningful work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Making the Best Use of the Intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So how do you create an intranet experience that can drive maximum value for users? That comes down to a focus on three important categories:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Usability\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Personalization\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Execution\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Usability\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations have to get past the idea that intranets are largely a delivery mechanism for news. Instead, they should focus on providing an intranet that’s useful, a site that can \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"deliver important tasks\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" and information to help them cross items off their to-do lists. If you can give employees that, not only will they visit, they’ll stick around to check out the news as well. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Personalization\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees are used to a world that caters to their interests. Amazon lets them know when books by authors they like are on sale, Netflix suggests what their next binge-worthy series should be based on viewing habits, and Spotify curates playlists based on their musical selections. Generic communications that aren’t relevant to the majority of employees who see them aren’t helpful. They only overwhelm employees and cause disengagement over the long-term. A better approach is to engage employees by using the intranet to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/notifications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"deliver personalized communications\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that are contextually relevant to each worker. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Execution\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While your intranet serves as the keystone element in your digital employee experience, it will need some help to get the job done. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Relax. This isn’t about adding another tool to use or place to check to your already complex tech stack. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s about making better use of the tools you already have. Abstracting critical business functionality from your core systems and integrating it into the intranet experience, so your intranet has the tools and resources it needs to deliver a truly intelligent, modern experience that guides employees’ attention to the tasks and information they need, whenever and wherever they need it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Intranets are great at delivering the news employees expect. And when done well, they’re an excellent facilitator of corporate culture, packed with features like blogs, forums, polling, broadcast, and multimedia. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But to deliver the level of utility employees really need...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Personalized tasks, information, and communications from enterprise systems\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Self-service functionality for routine tasks\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An easy way to access information from across the organization\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"... they need some help.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is Where Workgrid Comes In\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's AI Assistant brings AI-powered workflows to the employee experience. An easily accessible web client that lives on your company intranet (or in these \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/channels\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"workplace channels\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"), the AI Assistant adds significant value to your digital workplace: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Drive active users to your intranet\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" by consolidating tasks and system notifications alongside your important communications\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Keep employees on the intranet\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" by enabling them to take action on approvals and work processes right from the intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Simplify finding information\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" with a conversational experience that surfaces data from company documents, systems, and knowledge bases\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Harness the power of AI\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" to anticipate needs and delivery future-ready experiences that unleash a higher level of productivity\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7icPBBFbhOFjKVGEX00zKM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Start driving intranet engagement and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/intranet-modernization\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"turn your intranet into a digital hub with an AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that helps guide employees throughout their day!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1af7b5ae-e064-5a93-a42a-ce76d487b274","title":"5 Step Checklist for Modernizing Your 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The intranet is the ideal tool for helping your business respond to the long-term changes affecting the workplace. It can help employees navigate the return to work, keep the workforce engaged, and effectively communicate all the changes that will take place. But it needs to offer the right features and functionality to do that. When designed correctly, your intranet can serve as a flexible and agile platform that delivers the experiences, content, applications, and services of today — as well as the innovations of tomorrow. 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Since the intranet is already intended to serve as a central hub of information for employees, it’s the ideal solution to these challenges — it just needs the intelligent technology necessary to make it a useful resource that employees can rely on as a single source of truth. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Implement a solution that makes it easier for communications professionals to reach employees and keep them connected to the organization. Help them utilize the employee data they have, like office location or job function, to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"deliver targeted, personalized, and meaningful communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". It should also be possible for employees to customize the information they receive based on their own needs and interests, choosing what they want to be notified about and hiding information they don’t find relevant. By making it easy for employees to see the timely, relevant information they need, when they need it, driving traffic to the intranet will be easy. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offer anytime access to self-service information and tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your employees are the driving force behind your success. Imagine how much more effective they could be if they had the time they needed to focus on meaningful work. So take back those hours lost to time consuming, mundane tasks that are inherent in every job — plus increase traffic to the intranet significantly — by making the site a one-stop shop for\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" anytime, anywhere access to self-service information\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and tasks. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling employees to perform common functions, such as submitting time off requests, accessing company benefits, and submitting help-desk tickets right from the intranet helps keep them focused, eliminating all the time wasted logging in and out of various systems. 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Instead, you should configure your intranet to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"abstract data from these systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" right on your intranet. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant tools like Workgrid have integration capabilities to abstract the specific tasks and information employees need to know and can present it conveniently on the intranet. This drives significant improvements to employees interacting with enterprise software and worker productivity. Delivering this kind of functionality makes it faster and easier for employees to process approvals, find information, and complete routine tasks related to HR, IT, finance, etc. It also significantly increases the usefulness and value of the intranet, driving traffic to the site and improving the employee experience for your entire workforce.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide a single place for task management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Efficiency is key to the success of your business. The more you can transform scattered tasks into streamlined workflows, the more time employees will have to spend on work that drives value for the organization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can supercharge employees’ ability to be efficient by making it possible to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"take action\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" right from the intranet. It’s the final piece to the puzzle once your workforce is utilizing the intranet for targeted communications, anytime/anywhere access to self-service information, and simplified interactions with complex enterprise systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Remember — a modernized intranet experience is all about giving employees the tools they need to be effective. The more you can centralize everything they need to know and take action on, the more effective your intranet experience will be. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver an intelligent, consumer-grade experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With hybrid work models rapidly becoming the new norm, there’s a lot of pressure on organizations to make sure they’re delivering the kind of seamless, intuitive experiences that workers have come to expect. It’s no longer a differentiator to provide timely, relevant, and personalized information, it’s a requirement. So make sure your intranet experience is created with an employee-focused approach that takes into account the varying needs of your workforce. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider how different teams across your organization work. Where do they spend their time and how are they accessing resources? Some may work mostly in Salesforce, while others are largely in Microsoft Teams. 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To see Workgrid in action, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"51760513-1ae0-5629-9599-af16cdc804e9","title":"October 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"October 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"october-2024-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-10-22T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maximizing the Employee Experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As new technology continues to hit the market, it can be difficult to keep track of everything that's available to us. This month we're highlighting some new tech features, definitions, and use cases that are designed to help support the digital employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Business Wire\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.businesswire.com/news/home/20241015682978/en/Unily-Announces-World-First-Bring-Your-Own-AI-Assistant-Capability\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unily Announces World-First Bring-Your-Own AI Assistant Capability\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unily unveils their new 'Insight Center', bringing forth a new way for enterprises to integrate, manage, and interact with AI Assistants, including Workgrid. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/a-new-definition-for-the-digital-workplace/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"A New Definition for the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What makes the digital workplace effective? Exploring a new definition of the digital workplace and why it matters to the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-use-cases\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"50+ AI Assistant Use Cases\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Explore 50+ AI Assistant use cases designed to help improve productivity and the employee experience at work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6pVSFyN8BQLAOGENPF7PjN\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enterprise GenAI Unplugged\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Kevin Dean, CEO of ManoByte, hosts Workgrid's Rob Ryan as a guest on this episode of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.manobyte.com/swimming-with-sharks/enterprise-genai-unplugged-s3-episode-4-rob-ryan\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Swimming with Sharks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Together they explore the role conversational AI will play in the future of work, the evolution of employee experience platforms, and the importance of aligning AI projects with business goals.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Chat to ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Surface ServiceNow knowledge articles as sources of information within the Workgrid AI Assistant with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/servicenow/knowledge?utm_campaign=oct-2024-newsletter&utm_medium=email&utm_source=marketo&utm_content=servicenow-knowledg&utm_term=1024-newsletter\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Workgrid's AI capabilities allow the assistant to quickly comb through knowledge articles to find the most relevant answers based on the employee's intent. Through the AI Assistant, responses are delivered in a summarized manner - getting employees the information they need faster. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5xtxfSfW8AkZZxUrrMBqX7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"4d949126-8a0a-572f-9586-09740c46b15d","title":"Considerations for an Enterprise AI Copilot","externalTitle":null,"slug":"considerations-for-an-enterprise-ai-copilot","publishDate":"2024-10-22T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5DFRBFiJflfxWxEAeL9wJD/43c7d3a547b79d3c1a1b85aa709ed52a/considerations-for-copilot.jpg"}},"description":{"description":"As companies look to invest in enterprise copilot solutions, there are a number of considerations to evaluate."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In a technology first world, there seems to be a software solution for every problem. But what do we do when too much technology starts to become the issue? Enter the enterprise copilot. Previously known under many names, including digital assistant or virtual assistant, an enterprise copilot utilizes AI and integrations to provide support for employees across different channels, systems, and knowledge repositories within the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The term copilot itself implies how these assistants support employees in the workplace, guiding them to the information and tasks that require their attention. For digital workplace leaders, an enterprise copilot offers numerous benefits including:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing digital friction\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining complex, common processes\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering governed AI workflows\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving employee productivity\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As companies look to invest in enterprise copilot solutions, there are a number of considerations to evaluate. From copilot price to breadth of features and ease of use, it can be challenging to know where to start. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Copilot for the Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Using conversational AI for the customer experience has been widely adopted across businesses for quite some time. Consider the same solution for your employees. Implementing an AI copilot for the employee experience requires a solution that fits naturally into the employees’ day. It should be an extension of the systems and tasks that are already part of the regular routine.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guiding attention is a critical part of the user experience when it comes to an enterprise copilot. This technology effectively provides every employee with their own executive assistant to help them get work done, from submitting an IT ticket to completing an expense approval.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While most digital assistants today respond to a request, for example a user types something in and the assistant responds to the query, this is just the beginning. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To get the most out of the experience with an AI copilot, it should also deliver nudges and notifications proactively to help dampen the digital friction employees experience. By bringing information to the employee within the flow of their day and being able to take the next steps on their behalf, a copilot can alleviate friction and improve productivity throughout the day. Looking forward, the future of copilots is this type of advanced agentic AI – the ability for these assistants to not only know and sense what you need in the moment, but to also take those next steps and actions going forward.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"348b2G6xTAld1M3i4Kt49c\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You've got to have the house ready before you can start the party\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A common concern from businesses looking to bring AI to their organization is the challenge of clean data.  The standard is clear, if you put clean data in, you get clean data out. But with many legacy systems and continuous digital transformation, it can be challenging to know where to start or have the resources to do so.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With an enterprise copilot, leaders can implement conversational AI workflows based on where they are in their AI journey. Starting small with two or three use cases in which you know the data is clean and accurate, such as time off balances or pay information, allows for fast implementation, and the opportunity to not only prove the value and return on investment, but also encourage adoption and identifying more transformative use cases to add as you scale. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your Data is Yours\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another major concern when it comes to AI copilots is what happens with your company data?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Across copilots on the market today there is a mix of different ways they handle large language model training. For most, there is peace of mind in using a solution that does not train or tune based on your data.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some solutions offer a bring your own LLM approach. As organizations dive into AI they may have their own proprietary LLM. This presents a unique opportunity to connect the LLM with an AI Copilot to help deliver powerful AI functions to the entire organization in a governed and secure environment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrating with Business Systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ability to connect an AI copilot within the digital workplace ecosystem is critical for delivering maximum value to employees. Prior to purchasing licenses, it is imperative to understand the resources required to integrate with your systems with your copilot solution. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Questions to consider include: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the resources required to integrate business systems with this solution? \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How long will it take to complete an integration? \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Is this integration accessible to the employees who will benefit from it? \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In some cases, there may be limitations to consider when evaluating integration capabilities. In the case of Microsoft Copilot for example, it is tied to the Microsoft 365 ecosystem that requires Copilot Studio for integrations. In contrast, Workgrid offers a platform-agnostic solution that can integrate with any application, API, or system. Similarly, Microsoft Copilot focuses primarily on enhancing Microsoft suite functionality, which may cause delays or require development and professional services for non-Microsoft systems. Workgrid’s collection of pre-built templates alongside a low-code builder approach ensures users are equipped for rapid testing and deployment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Iklg1nZitx5BTg8Qzssj5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding Copilot Cost\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"System-based copilot solutions offer a selection of highly specialized and focused use cases. However, as a result these types of copilots are limited in scope and often more expensive in price. For businesses that are looking to start with a targeted selection of AI workflows, an agnostic copilot offers a more scalable and cost-effective solution.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1ypAqR2GI781Tvn12aPFBj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the ability to reach across and connect systems, an AI copilot brings siloed application into the flow of work, turning isolated data into actionable insights. By acting as a gateway to all your data, a copilot doesn’t just automate tasks – it streamlines the flow of information, keeping your organization informed and proactive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Assess Organizational Readiness\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Governance is essential at every step of AI’s evolution within an organization. As Artificial Intelligence (AI) shifts from a futuristic buzzword to a driving force behind modern business strategy, its ability to streamline operations, enhance decision-making, and transform employee experiences becomes clear. However, AI’s full potential can only be realized through a structured journey where governance provides the foundation for trust, security, and accountability at every stage of AI maturity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-maturity-model-for-ai-assistants\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI maturity models\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" provide a valuable framework to help distinguish where an organization is positioned in terms of AI readiness and helps to align the business needs and goals to set expectations. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5zgnjKsjNcE99iriZcKF6W\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From data readiness and talent gaps to ethics and integrations, there is a wide range of operational AI challenges that an organization may need to address based on varying stages of AI maturity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For those in the Assess or Active stage, an AI copilot enables you to focus first on low-hanging fruit. Implementing use cases that can be quickly stood up while still determining the resources required to achieve the desired AI strategy for employees provides immediate value and can help define future business cases.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Copilots also offer solutions for more advanced AI maturity including those in the operational and transformative stages. By these stages, AI copilots help to deliver more measurable results in driving efficiency and improving workflows. As AI becomes more embedded in the employee experience, isolated data is transformed into actionable insights and provides a gateway for employees beyond just automating tasks by streamlining a flow of information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding the Best Copilot for You\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding the best copilot for your organization will depend on numerous factors from AI maturity and business needs to the existing tech ecosystem and available resources. As you embark on an AI-forward future, it is critical that you invest in a solution that is secure, scalable, adds value to the existing applications your employees use every day. The transformational impact of an enterprise AI copilot cannot be underestimated, empowering employees with solutions that not only support productivity, but also reduce friction and improve knowledge discovery.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"af20c868-d52c-548d-beeb-df4b456b531f","title":"What Are the Benefits of an AI Assistant?","externalTitle":"What Are the Benefits of an AI Assistant?","slug":"ai-assistant-for-work-benefits","publishDate":"2024-10-14T00:00-04:00","editorPick":true,"category":[{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Digital 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Work?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The biggest benefit of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is they free up employees to focus on more engaging, higher-value work that drives job satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants offer a wide range of benefits including:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing digital friction\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering fast, personalized answers\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Promoting workplace agility\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernizing intranet or employee portals\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining complex, common processes\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving employee productivity \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s explore how AI Assistants, sometimes referred to as Enterprise Copilots, deliver these benefits and more! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"11 AI Assistant Benefits\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Improving Attention Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With tasks and information presented together in a central location, an AI Assistant helps prioritize what needs attention and dramatically reduces context switching for employees. Instead of having to navigate across the entire digital workplace, system-based tasks can be surfaced alongside information and notifications within the flow of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Reducing Digital Friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By enabling employees to find important information from enterprise systems, such as pay data, time off balances, IT ticket statuses, and more without having to log into individual source systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Delivering Fast, Personalized Answers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Direct, tailored responses are generated from sources across business systems, documents such as employee handbooks and policies, and knowledge bases. Instead of sourcing information through a catalog of links and search results, these AI-generated answers are delivered faster and can eliminate the need for human assistance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Streamlining and Personalizing Communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduce email inbox clutter and ensure your messages are seen. Deliver contextual alerts that are relevant to employees, such as training and upskilling opportunities, office closures, staffing changes, inventory changes, crisis comms, etc.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Improving Cost Efficiency with Automation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make it easier for employees to take action by giving them the flexibility to complete routine tasks, like submitting and tracking help desk tickets, wherever and whenever it’s convenient. With the ability to generate dynamic forms, an AI Assistant can significantly reduce expenses by expediting the time it takes to complete a system-based task.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Promoting Workplace Agility\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Available wherever employees work, AI Assistants are accessible for employees regardless of where or how they work. Whether on the intranet or an employee portal, as a web client or browser extension, or in workstream collaboration platforms such as Microsoft Teams, employees can use the Assistant in the channels that work best for them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Streamlining Complex, Common Processes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamline processes that involve collaboration across the enterprise, such as onboarding, training, and performance management with automated workflows so that employees can focus on high-value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8. Modernizing intranet or employee portals\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Use integrations to bring the power of enterprise applications into a single, connected experience that enables employees to carry out tasks and find essential company info. Bringing AI to the intranet not only makes it easier for employees to take action and find information, but also maximizes investments in existing technology and drives engagement with your intranet or employee portal.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"9. Facilitating Better Decision-Making\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI and Machine Learning pair with an AI Assistant, making it faster and easier to find reliable information. With the ability to search across a breadth of sources and information in just seconds and utilizing retrieval augmented generation (RAG) to provide consolidated, direct responses, employees can more quickly make informed business decisions to improve overall productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"10. Standardizing the Employee Experience \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver consistent, yet custom experiences to all employees across departments, offices, and job roles by integrating with disparate systems across the enterprise and providing 24/7 self-service access to information so that workers are informed whether they work remotely, in office, or hybrid.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"11. Scalable AI Technologies\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduce burdens on IT teams and implement solutions that fit your organization’s AI maturity stage with clear, scalable use cases that can evolve with your needs as you implement them. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants for Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" offer a solution to the day-to-day challenges employees face, regardless of whether they are deskless or a desk worker, including digital friction, frustrating and time-consuming processes, and the rapid adoption of artificial intelligence. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Experience the benefits our AI Assistant can bring to your workforce firsthand with a product tour. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request your demo today\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for a deeper look at our use cases, channels, and no-code 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It uses various technologies to understand, process, and respond to human language, performing various functions such as automating tasks, providing relevant information, and answering questions.  \\n \\nBy harnessing natural language processing (NLP), which enables the assistant to understand the meaning behind human queries, the Assistant breaks down sentences, analyzes grammar, and identifies keywords to derive intent. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another crucial technology AI Assistants utilize is generative AI, which allows the assistant to generate dynamic and personalized responses, adapting to the context of the conversation to provide the most relevant information. Through a combination of these technologies, conversational AI Assistants can seamlessly communicate with users, providing helpful and accurate information in a human-like manner. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integrating an \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistant for work\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" with your digital workplace, including enterprise applications, knowledge bases, and even documents, enables employees to easily access information and act directly from the AI Assistant interface without having to jump between systems. For example, through an AI Work Assistant, employees can submit IT tickets, draft emails, and update sales records in one conversational interface.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistant Use Cases\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When it comes to AI Assistants for business use, there are several options available for companies to consider purchasing. AI Assistants designed for the digital workplace are most commonly called AI Work Assistants or Copilots. These are not single-use assistants tied to a specific use case, such as transcribing meetings or writing code.  \\n \\nInstead, they are designed to enhance productivity, improve communication, and streamline workflows for employees across a range of use cases within an organization. Let's take a look at \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"over 50 examples\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" of how you could utilize an AI Assistant. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"50 Common AI Assistant Use Cases by Function\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Information Technology\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"IT Help:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees resolve technical issues. Simply ask the question and the assistant will present knowledge articles and/or will initiate an IT help desk request. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Ticket Status Updates:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Keep employees up to date on the status of their change request, from change management to incident management, with updates delivered in real-time from the source system to the AI Assistant. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Equipment Ordering:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Allow employees to easily browse and order equipment across your IT catalog, from new laptops to peripherals, enabling seamless checkout right from the assistant. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Software Provisioning:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Enable employees to search for approved software and obtain access to software from your service catalog such as ServiceNow directly through the AI Assistant. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Proactive Diagnosis:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees diagnose IT issues such as device slowdowns. The AI Assistant can provide proactive suggestions for solutions and initiate actions based on the employee's input. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"IT Procurement Approvals:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Quickly review IT procurement approvals – simply review details, submit comments, and approve or reject in a few clicks.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"IT Training:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Nudge employees when they have a training coming up or past due with direct access to your learning management system for easy completion.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Project Management:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees manage their assigned tasks and projects in systems such as Jira with conversational access data. Employees can ask questions such as “What tickets are assigned to me?” and receive details through the AI Assistant so they can quickly take action.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Content Generation:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Assist with content including generating support articles, editing existing content, drafting a response to customers, or summarizing support issues with generative AI. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Communications:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Send proactive IT notifications and communications such as planned or unplanned outages, scheduled maintenance windows, new phishing scams, and many more. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7HnTIhXbB7vrQTndF3LX4d\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Human Resources\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Generate HR Content:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Quickly create HR content such as job posting descriptions, interview questions, policy documents, and surveys, or use generative AI to gather sentiment analysis for surveys and feedback. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Find HR Information:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Simplify finding information buried across documents, knowledge bases, and enterprise apps using a conversational interface from details on vacation policy and company holidays to open enrollment and benefit information such as pay. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"HR Case Management:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Manage HR tickets all in one place. Submit and track HR requests directly from the AI Assistant to keep employees up to date with ease. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Employee Onboarding:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Support the onboarding process by answering questions about benefit enrollment, company policies, dress code, and more. AI Assistants can also help deliver communications, notifications, and tasks to employees at the right time during their onboarding journey (welcome messages, training information, surveys, etc. you name it!)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Learning Management and Training Development:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Support employee development with proactive nudges for upcoming training, past-due training reminders, and streamlined training approvals delivered straight to employees from your learning management systems.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Performance Reviews:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees prepare for performance reviews with automated reminders of upcoming check-ins and reviews. The Assistant will nudge employees each quarter to schedule and prepare for a performance check-in to ensure an engaged and efficient review. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"HCM and Award Approvals:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Streamline HR approvals including promotions and awards. Information from business systems is consolidated into a single notification stream so employees can quickly review and approve requests right within the flow of work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Leave Management:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Seamlessly review personal information such as time off balance or policy information through the AI Assistant. Help foster positive work-life balance with proactive time off reminders and ensure routine actions are completed with timesheet reminders and approvals. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Content Moderation:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" An AI Assistant can help automate content moderation by searching across your intranet/wikis/etc. for any personally identifiable information. If something is detected a notification will be sent to the content admin to make adjustments, helping protect your employees and ensuring no PII is accidentally included in company documents.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"HR Nudges:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Proactively guide employees' attention to HR campaigns and initiatives such as taking surveys, recognizing peers, management training, and more to encourage an engaged workforce.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5YS9x9CR4ka5khgJN7lMfD\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sales & Marketing\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"CRM Alerts:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Keep employees informed on sales opportunities with automated alerts when lead or opportunity records change or reach certain milestones. Not just for those who have a CRM license, the AI Assistant can keep your entire company or targeted audiences updated on milestones. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"CRM Information Look Up:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Whether you need to know what is set to close this quarter or the renewal date for a specific customer, employees can quickly search for data across your CRM such as contact details, opportunity records, and more through the AI Assistant’s conversational interface. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Copywriting:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Marketing teams can use the AI Assistant to support content generation, such as blog posts, social media captions, and email newsletters. A sales representative on the other hand could use generative AI to draft personalized emails, targeted sales pitches, or summarize meeting notes and action items. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Asset Management:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees find the right marketing materials, directing them to the appropriate resources. An AI Assistant can streamline digital asset management for marketing and sales teams when connected to internal folders, systems, and documents such as SharePoint or Brand Guidelines.  Employees can ask the Assistant for help to easily find brand guidelines, appropriate logos, font colors, approved marketing collateral, and templates from brochures to PowerPoint templates. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Sales Enablement:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Streamline the way your sales representatives find information on the products and services you sell. By integrating your knowledge systems (whether information is stored within documents or a third-party knowledge repository) with the AI Assistant, representatives can ask questions about your products and services and obtain instant answers. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Summarize Content:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help sales teams efficiently engage with prospects throughout the sales cycle with content summarization. Sales reps can ask the AI Assistant to summarize emails from an email thread, contact, or even action items over a specific period. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Reporting Metrics:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Automatically compile and surface metrics, key performance indicators (KPIs), trends, and more from your CRM systems, excel spreadsheets, and other sources to deliver daily, weekly, or monthly reports and actionable insights, helping employees stay informed and make data-driven decisions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Sales Training and Coaching:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" An AI Assistant can integrate with your learning management and development tools to recommend training and coaching based on persona to help employees improve their skills. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"RFP Management:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help sales representatives fill out RFPs, improving efficiency and reducing manual efforts in managing multiple requests. With an AI Assistant employees can also search across contracts to summarize and compare information , making it easy to find details usually buried in unstructured documents.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Marketing Notifications:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Keep teams informed when new marketing campaigns are launched or when new collateral is available with targeted notifications delivered within the flow of work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"ZBkE7q4hw27gKb6ZiizdV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Communications\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Content Generation:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Use generative AI to quickly draft or obtain ideas for a wide range of content including press releases, social media posts, newsletters, and blog content. An AI Assistant can suggest variations in tone and style, streamlining brainstorming, and automating repetitive tasks, maintaining quality and allowing for faster content creation, freeing time for strategic planning.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Content PII Moderation:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" AI Assistants can help monitor community-driven collaboration and intranet site content for inappropriate or personal identifiable information (PII) that may have been unintentionally included across blogs, forums, and wikis.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Corporate News and Communication Campaigns\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\": AI Assistants help communicators deliver timely, personalized notifications that appear directly via the assistant, helping to improve engagement and awareness of initiatives.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Intranet Activity:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help admins deliver the most effective content by using the AI Assistant to provide summaries of intranet engagement including likes and comments. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Reading Recommendations:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Send employees a notification containing a list of new blog posts based on topics or authors they follow, helping enhance engagement with company-wide communications across your intranet.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Intranet Sentiment:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help content authors understand how content is being received by readers. Notifications include a summarized sentiment analysis of posts based on comments. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Birthday Notifications:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help build company culture with birthday celebration messages including wishing employees a happy birthday and reminding  managers or peers. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Event Notifications:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Nudge employees when a new company event that may be relevant to them has been added to a calendar, and encourage participation by prompting them to add to their calendar \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Translate Content:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Use generative AI to quickly translate business content – from company announcements to webinar presentations. Notification workflows can be configured to automatically send translations to an approver to ensure accuracy. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Office Holiday Reminders:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Remind employees of upcoming holidays and closures with automated notifications that are targeted so that employees only receive updates relevant to them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4gUGFwqxdBcMGPATKaIocX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Procurement and Finance\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Policy Updates:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Inform employees of policy changes, upcoming deadlines, and other pending actions to ensure compliance.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Expense Management:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Support expense management across the workplace with expedited approval processes and improved knowledge discovery. Enable managers to quickly approve expense reports and notify employees of their report status. Employees can also ask the Assistant to answer common questions about expense management – such as daily per diem and expense policies. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Purchase Order and Quote Approvals:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Enable employees to quickly review and approve purchase orders, requisitions, invoices, or sales quotes with single-click approvals. Employees also receive real-time notifications enabling them to stay informed of status changes, such as whether they have been approved, rejected, or are pending. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Travel Management:  \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Support employee travel by making information easy to access for common queries like “How do I book travel for work?” or “What is the travel per diem?” Proactive reminders ahead of upcoming work travel help ensure that employees are prepared for a seamless experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"FAQ:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Give employees 24/7 answers to questions and automate processes that are usually buried on a website for improved efficiency. Employees can use the AI Assistant to ask about everything from corporate credit cards to spending limits. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Finance Reporting:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" With a lot of report data living in spreadsheets, the AI Assistant streamlines sharing updates and metrics. Notify stakeholders of published reports to ensure timely review and decision-making with automated notifications that include report values from a spreadsheet. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Contract Data Extraction:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees find, summarize, and compare contract data. With integrations to systems and folders, the AI Assistant can help locate data from contracts, saving employees hours and providing a convenient way to search for and view details of contracts, invoices, or other financial documents. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"M0yYlg54ISmlHpsR0ZQfN\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employee Productivity\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Search and Summarize Emails:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees get quickly caught up on long, complex email threads by simply asking the AI Assistant to summarize the thread or summarize all unread emails. Employees can also quickly find emails, such as those from a specific sender or during a particular timeframe.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Content Generation:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Use generative AI to streamline daily tasks by automating content drafting, enhancing creativity in content creation, summarizing content and reports, and handling routine tasks throughout the workday.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Calendar Management:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Help employees quickly schedule meetings to enhance office productivity. Using the AI Assistant, employees can search their calendars for events and reserve time on their Outlook calendar through natural language chat and without having to navigate to another window.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Who's Out Notification:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Notify employees about who will be out of the office for the day and week, making it easier for employees to plan their time accordingly.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"People Finder:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Find contact information for team members, peers, and co-workers through a conversational interface instead of searching through an employee directory.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Search Recent Files:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Enable employees to quickly access and find recently modified files and files shared with them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Café Menu:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Automate a daily notification to targeted audiences or enable employees to simply ask “What’s for lunch?” The assistant delivers a relevant response based on persona attributes such as office location, making it easy for employees to find the lunch menu and feel engaged in the office.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Message Reminder:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Proactively notify employees when a direct, group, or meeting chat message from Microsoft Teams has been left without a response.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Promote Wellness:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Nudge employees to help promote wellness by suggesting focus time or breaks based on workload and recommending techniques to balance work and personal well-being throughout the day.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Project Status:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Enable employees to use an AI Assistant to ask questions about projects they are involved in (via integrations with tools such as Jira, Confluence, etc.,) to understand various details about current tasks and tickets.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2kQ4FUSf7TlU6nq03drJon\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Future of AI Assistants at Work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-an-ai-agent\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Agent\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is an advanced form of artificial intelligence designed to perform tasks autonomously, simulate human-like decision-making processes, and continuously learn from interactions. These agents are bringing a new level of autonomy, proactivity, and scalability to the digital workplace. Unlike traditional AI systems that require explicit instructions for each task, AI Agents have the ability to operate independently, perform sensemaking, and are capable of handling complex scenarios with minimal human intervention.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"17e1rCVNWWCJOuGHmKO0Vk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Getting Started with the Workgrid AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today, bringing an \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistant to your workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is easier than ever before with Workgrid. Our catalog of integrations and pre-built app templates provide a seamless, customizable experience for teams looking to get up and running quickly. Paired with our low-code builder, teams can quickly build out workflows using a drag-and-drop editor, accelerating time to launch and reducing burdens on IT teams. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As organizations adopt AI in various stages of maturity, there can be hesitation about when and how to bring an AI Assistant to the workforce. If you’re looking to better understand where your organization might get started, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-maturity-model-for-ai-assistants\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"here are a few examples for each part of your AI journey\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c061d0d6-0b6b-5128-b95e-698bfa077a98","title":"AI Maturity Model for AI Assistants","externalTitle":"AI Maturity Model for AI Assistants","slug":"ai-maturity-model-for-ai-assistants","publishDate":"2024-10-01T00:00-04:00","editorPick":false,"category":[{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7FrnaLJymkKHXKByYDWQth/246409ea56e73dc60d7368d75136e21c/AI_Maturity_Stages_Blog_Image.png"}},"description":{"description":"Understanding AI Maturity provides a valuable framework to help align business needs and AI goals."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Evolution of Governed AI in the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Governance is essential at every step of AI's evolution within an organization. As Artificial Intelligence (AI) shifts from a futuristic buzzword to a driving force behind modern business strategy, its ability to streamline operations, enhance decision-making, and transform employee experiences becomes clear. However, AI’s full potential can only be realized through a structured journey where governance provides the foundation for trust, security, and accountability at every stage of AI maturity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Workgrid, our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/resource/video/making-ai-work-for-you\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Maturity Model\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" charts the path for AI adoption and considers governance a crucial component throughout each phase. From the initial Assess stage, where organizations evaluate their AI readiness, to the Transformative stage, where AI drives strategic innovation, governance ensures that AI evolves responsibly, securely, and in alignment with business objectives. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While many AI maturity models exist in the market from renowned analysts like Forrester, Gartner, and others, each offers a unique perspective on how organizations should adopt AI. These models provide valuable frameworks, but choosing one that aligns with your business needs and AI goals is essential. At Workgrid, our AI Maturity Model offers a simple framework into understanding that digital workplace leaders can improve the employee experience with the use of an AI Assistant regardless of where they are in their journey.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s explore the AI maturity stages and the considerations for each. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5zgnjKsjNcE99iriZcKF6W\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stage 1: Assess (Foundational Awareness)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Assess\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" stage, organizations are in the early phases of their AI journey. They have a basic understanding of AI but have not yet begun actively deploying it. This stage focuses on research, exploration, and evaluation of AI’s potential for business. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An Assistant with Broader Potential\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Even in this early stage, an AI Assistant can integrate seamlessly into the workplace. For example, leveraging integrations with backend systems through APIs, triggers, and deep integrations. Without diving into complex AI applications, an Assistant brings value to organizations in the Assess stage by delivering personalized news, notifications, and alerts—keeping employees informed and connected without constantly app-hopping between systems. This boosts productivity by providing real-time updates and creates a bridge between business systems and employees, improving the overall experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introducing this early-stage assistant allows organizations to engage employees while assessing AI's broader potential. It’s a low-risk way to trial AI capabilities and a solid step in building a framework for the next phase of pilots.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6mLKGZuQC8HvmP19sW6uGf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Foundational AI Challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Data readiness\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Organizations at the Assess stage often struggle with data availability, quality, and integration, as they may not have the necessary infrastructure for AI implementation.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Talent gaps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": A shortage of internal AI expertise can limit progress. Many companies must hire or partner with experts to guide them in developing an AI strategy. Internal talent requirements and resources inside the organization are unknown.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Risks\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Many risks have yet to be evaluated, making the assess stage the riskiest. Shadow AI will occur, businesses will request access to leverage commonplace GenAI solutions for business, and IT will need answers.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Foundational AI Considerations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Begin assessing current data infrastructure and building a roadmap for AI. Vital considerations should include quick-start GenAI use cases that offer minimal risk, where AI will bring the most value, and how to align AI projects with broader business goals. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stage 2: Active (Experimentation and Early Adoption)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once an organization moves into the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Active\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" stage, it begins experimenting with AI ‘pilots’ on a small scale. Typically, this involves persona-driven proof-of-concept projects demonstrating AI’s potential impact across various departments. Ideally, there is an emphasis on business value and the ROI of the proposed solutions.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Early Adoption of AI at Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One standout solution in this stage is AI Assistant generative AI apps – often referred to as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates?searchField=genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Genie Apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" — which include a suite of customizable applications that tailor AI deployments to specific models, personas, and business needs. Whether generating blog content or summarizing complex documents, Genies give businesses precise control over AI use cases. By setting clear guardrails, companies can ensure GenAI usage aligns with business goals while reducing shadow AI risks. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tasks and Actions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the Active stage, AI Assistant use cases go beyond content generation to help drive efficiency in HR and IT. Automating repetitive tasks like HR requests and IT service tickets lightens administrative loads and frees employees to focus on strategic, high-value activities. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3LVYGjh9MqR6k1cwi1Df8t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Experimental AI Challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lack of scalability\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Initial AI implementations may be successful on a small scale, but organizations may struggle to scale these efforts across the entire business if they do not provide a proper evaluation of the projects. Organizational change management (OCM) techniques should be used for communication and a governance framework should be introduced.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pro-Tip:\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Look for an AI Assistant that meets your needs where you are and can scale with you. Workgrid’s AI Assistant offers unmatched value at a fraction of the cost compared to competitors. Priced as low as $5/user per month \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-AI-Assistant-vs-MS-Copilot.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"compared to Microsoft Copilot’s\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" $30, organizations can pilot AI without breaking the bank. This cost efficiency allows businesses to explore AI-driven content generation, task automation, and operational enhancements while keeping budgets in check\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Resistance to change\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Employees may resist AI adoption, fearing job displacement or changes in workflow. This should be expected and a part of the Organizational Change Management conversations.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Experimental AI Considerations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Engage stakeholders from across the organization early to build trust and demonstrate AI’s benefits. The pilot programs should have a program leader focused on delivering the AI pilots to a body that acts as the steering committee for future investments. Projects without guardrails will fail. Create clear AI use cases and pilot projects, focusing on scalability. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stage 3: Operational (AI Integrated into Daily Operations)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations at the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Operational\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" stage have successfully integrated AI into daily functions, with AI supporting critical business operations. AI delivers measurable results during the operational stage, particularly regarding the employee experience. There are many success stories of driving efficiency and improving workflows in this stage. Moreover, at this stage, the governance framework is quite robust and able to handle the requirements across the business. Leveraging internal resources, mitigating risks, and considering legal regulatory requirements becomes part of the AI execution program.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At this stage, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"low-code development\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" shines. These types of builder tools enable business technologists to quickly deploy new integrations, apps, and experiences by tapping into hundreds of data sources, LLMs, and pre-built templates. Whether you’re building custom apps, launching payroll tools, or integrating with platforms like ServiceNow, the goal is to empower non-technical users to innovate—without bogging down IT. This accelerates AI solutions across various areas, ensuring AI enhances employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Answers, Actions, and Insights\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant powers \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"process automation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", handling time-consuming tasks like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/human-resources\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR requests\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", task management, and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/itsm/servicenow\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"incident resolution\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". With the assistance of AI, these processes are handled quickly and accurately, significantly boosting productivity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to LLMs \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At this stage, a direct LLM integration lets employees query large language models in real-time, accessing knowledge to support better decision-making. Whether retrieving complex information or generating insights, an AI Assistant enhances productivity by \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"delivering instant answers.\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Agentic AI Capabilities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant doesn’t just follow orders—it anticipates needs. With \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-an-ai-agent\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Agentic AI\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", an Assistant can make proactive recommendations, becoming an intelligent copilot that drives even greater efficiency in daily operations.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5LrEeCZvYasFuCG52t5gae\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Operational AI Challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integration with legacy systems\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": AI must seamlessly integrate with existing IT infrastructures and source systems. This may require significant investments in focusing on data analysis and data integrity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Pro Tip:  \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Look for an AI solution that offers pre-built and tested integration solutions for your most popular business systems. Here’s a look at Workgrid’s \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"template catalog\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Managing AI performance\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": As AI becomes part of daily operations, organizations must continuously monitor and refine proprietary and custom AI design to ensure they deliver accurate and actionable insights. This is why solution providers like Workgrid aid in providing solutions that enable AI practitioners the ability to meet the needs of employees out of the box.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Operational AI Considerations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Develop a robust data governance framework to ensure data quality, security, and privacy as AI systems scale. Prioritize ongoing training to help employees work alongside AI effectively. AI dexterity and resource planning are critical at this stage; as AI becomes embedded alongside employees the proper skill set and role charters will require redefinition.    \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stage 4: Transformative (AI-Driven Innovation and Strategy)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI becomes part of the organization’s core strategy at the Transformative stage, driving innovation, competitive advantage, and operational excellence. AI is deeply embedded across business units, within the customer experience (CX), and influences decision-making via work transformation.  With an AI Assistant, organizations can seamlessly integrate systems, surface key insights, and deliver critical alerts directly to employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Strategic Decision Making\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the workforce side, predictive analytics enable organizations to anticipate talent needs and optimize workforce planning. By delivering these insights where they’re needed, an AI Assistant helps ensure seamless decision-making. With its ability to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reach across connected systems\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", an Assistant brings siloed AI applications into the flow of work, turning isolated data into actionable insights. By acting as a gateway to all your data, an AI Assistant for work doesn’t just automate tasks—it streamlines the flow of information, keeping your organization informed and proactive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5IeoHGeezxED0wXGrklqi2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Transformative AI Challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI ethics and governance\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": At this stage, organizations must address ethical concerns around AI, such as bias in AI algorithms and the transparency of AI-driven decisions. Navigating regulatory requirements becomes increasingly complex.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sustaining AI momentum\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Once AI is fully integrated, businesses face the challenge of sustaining innovation. AI requires constant refinement and adaptation to remain relevant and valuable; particularly for organizations which leverage AI for backbone business operations and CX initiatives. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Transformative AI Considerations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Evolve the AI governance and ethics policies to manage risks and ensure compliance. Fostering a culture of continuous innovation where AI becomes a catalyst for ongoing transformation and competitive advantage becomes paramount.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overcoming Enterprise AI Challenges at Every Stage\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Across all stages of the AI maturity model, organizations must navigate several key challenges:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Data management\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": High-quality, accessible data is the foundation for effective AI deployment. Establishing a data strategy emphasizing integration, governance, and privacy is critical at every stage.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Talent acquisition and training\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Investing in AI expertise— hiring new talent, upskilling current employees, or partnering with AI experts—helps ensure successful AI adoption.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Change management\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Building a culture that embraces AI requires clear communication, strong leadership, and demonstrated value from AI initiatives. Engaging employees and addressing their concerns helps foster buy-in.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solutions for Scalability\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": AI systems need to be built for scale; sized to stage. During the Assess and Active stage, best-of-breed vendors offer tremendous value to begin layering AI use cases within the business that are low risk. As the organization matures in its AI journey, more home-grown strategic investments can be developed. Ideally, these are attuned to the culture, infrastructure, and resources aligned to the program strategy that expand AI’s impact across the organization.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Charting a Path to AI Transformation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI is not a one-size-fits-all solution, and each organization’s journey is unique. By understanding where they stand on the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/resource/video/making-ai-work-for-you\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI maturity model - whether in the Assess, Active, Operational, or Transformative stage\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - organizations can strategically plan their AI implementations, navigate challenges, and unlock the full potential of AI to drive meaningful business outcomes.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Workgrid, we’re committed to helping organizations move through \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/AI-Maturity-Model.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"each stage of AI maturity\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is designed to meet organizations wherever they are on their journey, providing scalable, intelligent solutions that enhance employee experiences and drive operational efficiency.  \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"82a5e51f-d51f-5a82-8e45-a9933eb06dc4","title":"September 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"September 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"sept-2024-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-09-24T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding the Right Match\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a breadth of systems and technology available, the challenge lies not in whether a solution exists, but rather in determining which solution is best for you. Whether your goal is to enhance productivity or update existing experiences, there is undoubtedly a perfect fit for your digital workplace. We hope to help you find it! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/the-genai-skills-employees-need-to-be-productive\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The GenAI Skills Employees Need to Be Productive\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Exploring the GenAI skills employees need to be productive as AI moves into seemingly every element of the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From HRTech Outlook\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digital-workplace.hrtechoutlook.com/vendors/top-digital-workplace-solutions-providers.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Top Digital Workplace Solution Providers 2024\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the evolving landscape of HR technology, ensuring organizations are equipped to thrive in the digital age is essential. Here's a look at the top 10 digital workplace solution providers by HRTech Outlook. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/5-ways-an-ai-assistant-can-support-it\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"5 Ways an AI Assistant Can Support IT\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Revolutionize the IT experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and integrations with business systems like ServiceNow and Jira. Through a conversational interface, AI Assistants maximize efficiency and provide employees with the support they need.  Here are 5 ways an AI Assistant can support IT teams. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On-Demand\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Making AI Work for You Wherever You Are On Your Journey\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Originally presented as part of the TechTalk Summit Series \\\"Embracing the Disruptive Force of Technology Innovation\\\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/resource/video/making-ai-work-for-you\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this recording explores how workplace leaders can adopt AI for the employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" wherever they are within the AI maturity model. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"nTblUQQpdWzH0kng4xX4S\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bridging the Digital Divide with Brad Rooke\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this episode of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-bridging-the-digital-divide\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", we are joined by Brad Rooke, Senior Customer Advocacy Manager at Igloo Software. With his extensive background in digital workplace innovation and customer experience, we unpack some challenges and opportunities for the modern deskless worker. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: ServiceNow Catalog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver dynamic conversational experiences and seamless access to your IT catalog with the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/servicenow/catalog\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow Catalog app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". This app streamlines the processes of accessing and utilizing your ServiceNow catalog, enabling employees to complete requests without having to log into and search another platform.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's AI Assistant creates forms from your catalog dynamically so no additional development or maintenance is required.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7qwu6nPUJpStjdVxKF1da3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"aa3d5809-bf8e-5f28-abd1-faac70b09089","title":"An AI Assistant for Work","externalTitle":"An AI Assistant for Work","slug":"ai-assistant-for-work","publishDate":"2024-09-10T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1NIkhbUCULNIvpTviwQ9bk/6d4f530b3585f756d63887a42925923d/ai-assistant-for-work.jpg"}},"description":{"description":"Understanding what an AI Assistant for work is and how it can help improve employee productivity."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is an AI Assistant for Work?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An AI Assistant, sometimes referred to as an enterprise copilot, virtual assistant, or digital assistant, is technology that uses artificial intelligence to assist employees at work by processing simple tasks, surfacing information, and answering questions in the form of a natural language conversation. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With the help of AI technologies, these types of assistants are able to improve efficiency by leveraging generative and conversational AI alongside ranking algorithms and integrations to business systems. Employees can receive information from across their digital workplace directly through an AI Assistant and can typically take action from the same interface, such as completing an approval or submitting an IT ticket.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The AI Assistant for work is designed to drive significant value for employees across an organization regardless of department or role by helping to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/knowledge-retrieval\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"improve knowledge discovery\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", productivity, and IT operations. By bringing together information and actions from across the digital workplace, an AI Assistant for work can improve complicated workflows and processes for employees with the help of technologies such as natural language processing and machine learning to understand intent and deliver information to employees. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With integrations to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"common business systems\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", the AI Assistant reduces context switching and guides attention to the notifications, information, and actions that need to be addressed. This can cover a wide variety of use cases such as training reminders, expense approvals, sales opportunity updates, IT ticket updates, and more. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An intuitive, multi-channel interface means employees can access and utilize their AI Assistant across the digital workplace, from a company intranet or portal to Microsoft Teams, or as an intranet browser extension available across the web. With access across the digital workplace, an AI Assistant is an ever-present tool that supports employees directly within the flow of work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Does an AI Assistant Work?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-how-it-works\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistant platform is traditionally powered by technologies such as Natural Language Processing (NLP) and Large Language Models (LLMS)\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that enable AI Assistants to understand and respond to queries in a natural human-like interaction. In some cases, these softwares also utilize Retrieval Augmented Generation (RAG) as a retrieval mechanism to search a vast database of documents, articles, or other data sources to find information related to the user’s query.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By using RAG, an AI Assistant can deliver answers in a consolidated format, reducing the time employees spend reviewing answers or searching for specific details through a long list of search results. Vector search converts query text data into vectors that capture the semantic meaning of words. The query is then augmented to enrich the LLM’s prompt with pertinent information to help ensure that its responses are accurate, insightful, and up to date. Once the information is retrieved, a generative model, often a variant of a transformer-based model (like OpenAI ChatGPT) synthesizes this information into a coherent, human-like response. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In contrast to the traditional employee chatbot, an AI Assistant can be considered conversational AI. Unlike the traditional chat experience which relies on manual configuration and basic logic reasoning to respond to user input, conversational AI Assistants have the ability to provide more proactive assistance. Conversational AI continuously learns from interactions, allowing it to improve over time and handle multi-turn requests.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"goigdj99PnHTgSD3bXGH7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Benefits of AI Assistants at Work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Implementing an AI Assistant for your employees may bring numerous benefits to the workforce. Depending on what solution you choose and the features that you leverage, you can expect to see some of the following benefits.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1. Boost Workplace Productivity\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistants, sometimes called Enterprise Copilots, enhance efficiency at work by streamlining repetitive tasks. With the help of automation, employees can more quickly complete tasks which allows more time to focus on high value work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5HjXDiMQYbusTZNp1trxp0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2. Cost Savings\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By infusing an AI Assistant into the digital workplace, employees are able to find and access information in a more intuitive manner. An AI Assistant not only reduces the need for costly help desk tickets, it also delivers cost savings by helping employees make faster and more accurate decisions with improved access to data and information. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You may be thinking, but integrating an AI Assistant with the digital workplace will require expensive development resources. Look for AI solutions that have pre-built integrations with business systems and meaningful development experiences like a low-code builder. These limit costly development for building custom apps and make time to value even faster.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Additionally, a system agnostic digital assistant maximizes value for organization by delivering a solution that can provide benefits across the business rather than in siloes across specific departments or job roles. Save time, money, and increase your return on investment with a solution that meets a wide range of employee needs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6YPT6dqEMnKSDoqXxqJEfP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"3. Enhancing Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An AI Assistant offers prompt, 24/7 support to employees whether they need to find information or complete a task. These modern, intuitive interactions with business systems reduce digital friction and frustrating context switching, making it easier for employees to focus on high value work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3XUlWbw0XJck7KHLq8limU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Exploring AI Assistant Use Cases\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistants for Enterprise Productivity\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By investing in an AI Assistant, you are investing in enterprise productivity at a high level. With \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-use-cases\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"a variety of use cases\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that streamline and automate workflows, an enterprise copilot can delight employees across an organization. Here are a few examples: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Approvals\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Reduce cluttered email inboxes and clunky login experiences. Streamline approvals such as expense, procurement, promotion, timesheet, and more with an AI Assistant. Deliver system-based approvals in a consolidated notification stream where employees can easily review and approve or deny a request.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Knowledge Discovery\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Find information quickly by asking the Assistant questions. Responses can be aggregated from across a variety of sources including uploaded documents such as the employee handbook, knowledge repositories such as ServiceNow, and system data. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Office Productivity Agent\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – A more advanced implementation includes agentic AI which can help employees complete multi-step processes. In the case of office productivity, employees could use an AI Agent to improve daily workflows such as drafting an email to their team, blocking off the calendar for focus time, or summarizing unread emails.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistants for HR\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work-hr\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For human resources, an AI Assistant for work\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" offers use cases that support employees from their first day to their last.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Onboarding\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Automate workflows to help new hires feel welcomed, connected, and engaged with supporting resources delivered to employees through an Assistant across a specified cadence.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Training Reminders & Notifications\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Foster a culture of inclusion and growth with streamlined training notifications and reminders. Notify employees when they have an upcoming or overdue training, guiding their attention to your existing learning management system. Plus, keep managers in the know with targeted notifications when a training request needs approval or an employee has registered or completed training. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Streamlined Access to Information\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Make it easier than ever for employees to find information they care about such as policies, time off balances, and their latest payslip. 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\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-digital-workplace-news-aug-2024\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", host Rob Ryan and special guest, Frank Pathyil sit down to discuss the latest digital workplace news. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Top news covered in this 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Documents\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/chat-to-documents?utm_campaign=august-2024-newsletter&utm_medium=email&utm_source=marketo&utm_content=chat-to-docs&utm_term=0824-newsletter\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to Documents\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" reduces the time it takes to find information by eliminating the need to filter through search results and lengthy documents.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Using natural language processing and retrieval augmented generation the AI Assistant understands the context of employees requests and can quickly evaluate the content within company documents to extract and summarize information, providing 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Technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Revolutionize the IT experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and integrations with business systems like ServiceNow and Jira. Through a conversational interface, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"an AI Assistant for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" maximizes efficiency and provides employees with the support they need. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While there is quite a variety of AI Assistants on the market, not all behave as system agnostic AI-solutions. While being tied to a specific business ecosystem may benefit select employees, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/information-technology\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s AI Assistant gives IT\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" teams the ability to implement use cases across a variety of business applications and team needs. Here are a few examples:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Ticket Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable employees to interact through chat to solve technical issues or raise tickets, making the process more convenient and streamlined. With an AI Assistant employees can receive immediate support, eliminating the need to search for answers and wait for a response. The AI Assistant allows employees to create tickets directly, monitor the status of their tickets, provide comments, and receive notifications when their attention is required. This not only enhances convenience but also improves overall productivity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6eyRj6vZAJlENMFz50VUhg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Proactive Assistance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants go beyond simply providing answers, they also have the gift of anticipation, providing relevant information when it requires employees’ attention. In the case of IT, there are various use cases where AI Assistants can help streamline workflows and improve processes. From password expiration reminders to upcoming laptop warranty notifications, these proactive nudges help employees take action. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant can also help proactively monitor and diagnose common IT issues (e.g., network connectivity problems) and offer real-time advice to fix IT issues before they disrupt employee productivity. By integrating with IT diagnostic systems and tools, the assistant can alert employees when they may need to run an update or system cleanup within the flow of work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5oSSk5uYz3uxe7OHVWfC31\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. IT Communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant can significantly enhance IT communications to employees by providing timely, relevant, and personalized information all in one unified experience. Here are a few examples:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Incident Updates: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Notify employees about ongoing IT issues such as system outages or maintenance and provide updates on resolution statuses.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Security Alerts:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Alert employees about security incidents such as phishing attempts or data breaches, and provide proactive guidance on steps to take.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Targeted Messages:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Send personalized messages based on an employee's role, department, or specific technology needs, ensuring that the information is relevant and timely.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Training Notifications:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Help employees stay up to date with continuous learning, training, IT security practices, or new tools and software updates.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By leveraging an AI Assistant for IT communications, organizations can ensure critical and helpful information is delivered accurately and promptly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"66bPdWyEpSzqAPuKhwb1E7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Information Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide employees with one place to go to find the answers they need across systems, documents, and knowledge bases. AI and Machine Learning interpret employee queries and find the most relevant responses, reducing support burdens on IT teams.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees can utilize the AI Assistant to ask questions such as \\\"How do I connect to the VPN?\\\" or \\\"Where can I update the email distribution list?\\\" This quick and easy access to answers benefits both employees and IT teams. It leads to fewer incident ticket submissions, accelerated response and resolution times for employee inquiries, and more time for IT teams to focus on high-value tasks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"345Kw1L3l1i9XucZqTVt69\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Streamline IT Service Requests\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT support often involves a significant number of repetitive tasks. These tasks, while essential, can be time-consuming and monotonous for IT staff. AI Assistants offer a solution by seamlessly connecting to IT systems, enabling employees to have their requests fulfilled immediately instead of submitting tickets and waiting for hours or days for minor but important requests.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For instance, an AI Assistant can support procurement, such as ordering a new laptop. The process is streamlined and requests are automatically routed to the appropriate individual for approval and fulfillment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additionally, AI Assistants can handle a wide range of other IT requests, such as provisioning software, updating email distribution lists, and resetting passwords. By leveraging AI technology, IT support can become more efficient and responsive, freeing up valuable time for IT staff to focus on more complex tasks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7qwu6nPUJpStjdVxKF1da3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More Than Just IT\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s AI Assistant has the unique ability to bring value across departments, roles, and responsibilities. With this powerful solution, businesses can deliver results to teams across the organization including the following examples: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralized Communications \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a single location for important business communications, from internal initiatives to operational processes, delivered to the right audiences at the right time. Elevating important communications out of email, helping employees consume the important content they need to know. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Generation \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bring \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates?searchField=genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"generative AI to the employees in a controlled environment\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" – reducing the risk of shadow AI and helping employees understand how to leverage this powerful technology. Built in guardrails help ensure outputs remain professional while giving teams the ability to generate business content such as email or blog copy, summarized content insights, and editing existing content. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7yuFVAiH4EDxeCSpy1y31A\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time Management \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify processes and help employees manage their time with features to help remind, plan, track, and check timesheet and time off balances. An AI Assistant connects employees to time management systems without having to login, enabling users to initiate experiences with conversational AI prompts such as “what is my time off balance?” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Talent & Development \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhance employee engagement and ensure employees stay up to date on required trainings, onboarding, performance reviews, internal job postings, and more. Automate reminders and reduce digital friction by centralizing workflows through an Assistant and proactively nudging employees when something needs their attention. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Procurement \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Manage expenses and purchase orders through conversational AI. Employees can leverage the assistant to surface purchase order and expense policies, view and complete outstanding approvals, check the status of pending orders, and more. Managers and employees alike can benefit from direct access to system tasks and information through the Assistant so they can quickly find what they are looking for and move on to the next task. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Frequently Asked Questions \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees need to find information – whether they work in corporate offices or on the sales floor. AI Assistant’s support knowledge retrieval by accessing information across business applications, documents, and systems. Featuring robust intent understanding, exception handling, and contextualized answers, answering employee questions through an AI Assistant can benefit the entire organization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5SE4h9dxCoeZZ6HX1fedGS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ready to see how an AI Assistant can transform your employee experience? Schedule a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"personalized demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today to get started.  \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"4ef8ed25-ca78-5507-92d9-c6b97a0f390a","title":"What is the Future of Search? From Classic Enterprise Search to AI Insights and Discovery","externalTitle":"What is the Future of Search?","slug":"what-is-the-future-of-search-from-classic-enterprise-search-to-ai-insights","publishDate":"2024-07-26T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Guided Attention","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3y6ZIAjOxQKQgxXC2AH2Ln/224a02dbf07cc2e2f2179da6f71b41dc/Future_of_Search_Blog_Image__1920___1080_px_.jpg"}},"description":{"description":"Organizations have relied on classic enterprise search to find information, but now is the new era of AI discovery."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Evolution From Classic Enterprise Search to AI Insights and Discovery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s a high likelihood that as you read this, you are currently seated at your desk or perhaps browsing on your phone. It is also probable that, similar to approximately 80% of knowledge workers, you find yourself overwhelmed by the sheer volume of emails, documents, reports, and files. It often feels like you are constantly struggling to stay afloat amidst this flood of data. If this resonates with you, rest assured that you are not alone. Information overload is a genuine issue that continues to worsen as businesses generate an increasing amount of data each day. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For years organizations have relied on classic enterprise search software to navigate the vast ocean of information and access knowledge. Yet, it's a weakly constructed lifeline when employees attempt to find information across their digital workplaces. It becomes an undesirable necessary evil. But as technology advances, so do the tools at our disposal. Enter the new era of AI Insights and Discovery—a game-changing evolution that harnesses the power of artificial intelligence (AI) to make information retrieval not just faster but smarter. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this article, we'll examine the differences between classic enterprise search and AI-powered insights and discovery in detail. We'll also show you why this new approach of blending into AI Assistants like Workgrid is becoming indispensable in today's workplaces, helping you not just survive the data deluge - but thrive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Classic Enterprise Search Software: An Overview\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Legacy enterprise search is both a practice and software deployment. It is designed to index and retrieve information from large datasets using keyword-based queries. This technology has been a cornerstone for businesses, enabling employees to easily search through documents, emails, databases, and more. The history of enterprise search is rooted in very traditional methods, which rely heavily on structured knowledge management approaches to make data accessible. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At its core, classic enterprise search relies on indexing documents and using keyword matching to find relevant information based on the user's input. Users can usually refine searches with Boolean operators like AND, OR, and NOT, allowing them to narrow down results effectively (yet this is often rarely practiced; it's estimated that only about 10-20% of general users actively use these advanced search techniques). In general, legacy enterprise search has been a crutch given lack of options and proper knowledge management strategies, so much so that studies suggest that enhancing the accuracy of search tools can improve decision-making efficiency by 20-25%.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of classic enterprise search software are clear. It offers efficiency in quickly retrieving key word laden information, vital for maintaining productivity in fast-paced work environments. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"However, classic enterprise search falls down when put into practice. One major drawback is its limited contextual understanding, often struggling to comprehend the intent behind user queries, leading to irrelevant results.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7K5DsE6gFoWhjURn7cQcZz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's Imagine...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You're an employee at a large corporation and were just assigned to find status updates and recent relevant documents related to the \\\"Transformation Project Optimal.\\\" You sit at your computer, open the enterprise search tool, and type \\\"Optimal.\\\" Instantly, you're met with a deluge of results—everything from documents to every time someone has used ‘optimal’ in their document and binaries. There are various resources of unrelated projects with similar names, and you wade through a sea of links. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The next step might be to refine your search by adding more keywords: \\\"2024 Transformation Project Optimal.\\\" This helps somewhat, but you're still sifting through numerous documents that only tangentially mention the project or are completely unrelated. The problem is clear: the search tool struggles to understand your query's specific context and intent. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"e6SogkDsYhygM7SQkZiCH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the reality of classic enterprise search systems that rely heavily on keyword matching. They are good at indexing vast amounts of data and retrieving documents that contain very specific terms. Still, they lack the more profound understanding to discern the context behind the user's intent. This often leads to irrelevant results, forcing users to wade through unnecessary data and filter through copious results to find what they need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Furthermore, standard enterprise search systems perform poorly when dealing with unstructured data like natural language text, documents, and application discovery. This limits their usefulness in more complex search scenarios. The classic user interface can also pose issues, as it often requires users to understand search operators and query structuring – which is often never used by employees.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Insights and Discovery: The Modern Approach\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI insights and discovery tools are often integrated with conversational AI assistants like Workgrid, representing a significant advancement in enterprise information discovery. These tools use a combination of natural language processing (NLP) and advanced AI knowledge chains to understand and respond to user queries more humanistically. Unlike traditional search methods, AI-powered systems can interpret the context and nuances of a user's natural language. This helps ensure outcomes that drive relevant results. This could be a document, asset, workflow, or information from other AI bots or applications. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the standout features of AI insights and discovery is NLP. This technology enables the AI Assistant to comprehend and process human language, allowing users to input queries in natural, conversational terms, rather than the standard few keywords hoping to reach the target. This is a seismic paradigm shift in the discovery experience which becomes conversational and enhances the user experience. It eliminates the need for complex search operators and makes the search process more intuitive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another critical feature is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/what-is-retrieval-augmented-generation-rag\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Retrieval-Augmented Generation (RAG)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", which combines retrieval-based and generation-based methods to provide comprehensive and contextually accurate answers. RAG leverages large language models and sophisticated retrieval techniques to generate responses that are not only relevant but also insightful, addressing the specific needs of the user. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"249I9J8q6GeXWqIJEfxR0M\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI insights and discovery also excel in providing contextual relevance and personalized results. By leveraging AI and ML, these tools can understand the context of queries and deliver more relevant and personalized search results. This level of sophistication ensures that users receive the information they need, tailored to their specific requirements, enhancing overall productivity and satisfaction. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of AI-powered insights and discovery tools are profound. They offer an enhanced user experience through conversational interfaces, making the search process more user-friendly and accessible. These tools also handle both structured and unstructured data effectively, ensuring that all types of information are easily retrievable. Moreover, through continuous learning, the system improves its understanding and performance over time, becoming more accurate and efficient with each interaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7D8YM0TMbfD3h4KTrLlql2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Despite these advantages, there are challenges and considerations when implementing AI insights and discovery tools. The complexity in setting up and integrating these systems can be significant, requiring substantial resources and expertise. Additionally, ensuring data privacy and security is a critical concern, as these tools often handle sensitive information. Ongoing maintenance is also necessary, as continuous updates and training are required to keep the system performing optimally.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Comparative Analysis\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When comparing classic enterprise search systems to AI-powered insights and discovery tools, the differences in user experience are striking. Traditional systems rely on users knowing how to structure their queries, whereas AI-powered systems allow for natural, conversational queries, significantly improving user satisfaction and accessibility. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In terms of search effectiveness, AI insights and discovery tools provide more accurate and relevant results by understanding the context and nuances of user queries. This capability far outstrips the performance of traditional keyword-based systems, especially when dealing with ambiguous queries or complex information needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Implementation and maintenance of these systems also differ. Classic systems strategy is often poorly thought out. Often the approach is to connect to every system under the digital workplace umbrella into an enterprise search function while attempting to maintain permissions and governance. This will often lead to data leaks, irrelevant content, and downstream to wasting the user’s time. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-powered solutions should be deployed with a more thoughtful approach and strategy – especially given the ability to marry user intent with transactional outcomes. It is not just about discovery, but also delivering insights in the flow of work and giving the user the power to perform actions based on utterances. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Future Trends\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Looking ahead, advancements in AI and ML will continue to enhance the capabilities of insights and discovery tools, making them even more powerful and efficient. We can expect these technologies to evolve, providing even greater accuracy and relevance in information retrieval. Integration with other enterprise technologies, such as HCM, CRM and collaboration systems are also possible given the availability of APIs. This complements an organizations UX and EX strategy, allowing organizations to make better use of their data.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"43N1H9djXBjQ3eANOYdICR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conclusion\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the rise of AI, speed is absolutely going to be critical for businesses to win. The sun is setting on legacy enterprise search. The future lies in AI Insights and Discovery, which leverage the power of AI, ML, and RAG to deliver superior employee experiences. These tools not only provide more accurate and relevant results but also enhance user satisfaction and productivity through intuitive, conversational interfaces. For organizations looking to stay competitive and agile, adopting AI-powered insights and discovery solutions is not just an option—it’s a necessity. Embrace the future of amplifying employee intent to outcomes. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"537d8d1b-9534-56b8-a388-9f1f8cf16751","title":"What is Retrieval Augmented Generation (RAG)?","externalTitle":null,"slug":"what-is-retrieval-augmented-generation-rag","publishDate":"2024-07-25T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7E3A1wZEOvGX7lxB96g8sZ/b53902f219caf2e110543704e5f516d6/What_is_RAG_Stock_Blog_Image__1920___1080_px_.png"}},"description":{"description":"What is Retrieval Augmented Generation? RAG is a hybrid approach that merges retrieval-based methods with generative models."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding Retrieval Augmented Generation (RAG)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine being in a vast library filled with countless books, documents, and articles. It can feel like searching for a needle in a haystack to find the exact information you need. Hours pass by as you tirelessly search, but with no fruitful results. Now, picture having a super-librarian by your side who not only finds the precise resources you need but also provides insightful summaries and explanations. This super-librarian serves as a fitting analogy for Retrieval Augmented Generation (RAG), a powerful AI technology that combines retrieval and generative capabilities to revolutionize how we access and consume enterprise information.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"RAG is a hybrid approach that merges retrieval-based methods with generative models. In the simplest terms, fetching relevant data, enriching user prompts with context, and then generating accurate responses to the user.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Retrieval-based methods are adept at obtaining relevant information from a large corpus. While generative models are skilled at creating coherent and contextually appropriate responses. By combining these methods, RAG leverages both strengths. For an AI Assistant, this results in the user having the power to find the most pertinent information and generate insightful and contextually appropriate responses based on gleaned information. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's break it down. In a typical RAG system, the process involves three main stages:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Retrieve: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The system first uses a retrieval mechanism to search a vast database of documents, articles, or other data sources to find information relevant to the user's query. This resembles a highly sophisticated search engine that can pinpoint exactly what a vast data pool needs. Recent advancements in vector search have further enhanced this capability. Vector search works by converting text data into vectors (numerical representations) that capture the semantic meaning of words. For instance, in a corporate database, the query \\\"latest financial report\\\" will retrieve documents that not only include those exact terms but also related concepts like \\\"quarterly earnings\\\" or \\\"annual financial statements.\\\" (However, it should be noted depending on the specific implementation and requirements, RAG can also be employed via other retrieval methods, such as keyword-based or metadata-based searches.)  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Augmented: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With RAG, the LLM doesn't need to memorize every detail of the underlying data in advance. Using our super-librarian analogy, the system fetches the most relevant books and snippets when a query is made. This clever approach automatically enriches the LLM's prompt with pertinent information, ensuring that its responses are accurate, insightful, and up-to-date.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Generation:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once the relevant information is retrieved, a generative model, often a variant of a transformer-based model (like OpenAI ChatGPT), synthesizes this information into a coherent, human-like response that feels more conversational. This ensures the final output is accurate, contextually rich, and easy to understand. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Power of RAG in Enterprise Search and Discovery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the context of enterprise search and discovery, RAG offers unparalleled advantages:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhanced Employee Insights and Discovery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional search systems often struggle to understand the nuanced context of user queries, especially if they are asked in a conversational format, leading to less accurate results. By combining retrieval and generation, RAG ensures that the information provided is relevant and precisely tailored to the user's needs. Vector search techniques are critical in reducing incorrect outputs by matching queries with the most semantically relevant information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2vpUK4bJwADPfeSRBXWJoY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why RAG is a Game-Changer for Enterprise Discovery?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Accuracy\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Traditional search systems often miss the context of user queries given their reliance on keyword matching. RAG combines retrieval and generative models to ensure information is both relevant and tailored to user needs, significantly reducing incorrect outputs. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Speed and Efficiency:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Vector search techniques enable quicker information retrieval by efficiently indexing and searching through vast datasets, allowing users to access necessary information without delay. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deep Contextual Understanding: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Generative models maintain context, which is crucial for complex enterprise queries. This ensures responses are factual and woven into a meaningful narrative. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhanced User Experience:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Accurate and contextually appropriate responses significantly enhance user satisfaction and productivity. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Scalability:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" RAG systems can efficiently handle large amounts of data, making them ideal for enterprises with extensive information repositories.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Versatility Across Domains:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" RAG's ability to retrieve and generate information makes it applicable across various enterprise areas, from customer support to research and development.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Organizations Can Benefit from RAG\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s imagine a scenario in a business setting. A Customer Success Manager (CSM) assists a customer with a software issue. The CSM queries the AI Assistant about a complex software bug. Using RAG, the AI Assistant first retrieves relevant information such as previous incident reports, troubleshooting guides, product sheets, and technical documentation. It then generates a comprehensive response that addresses the current issue and provides preventive measures, source citations, and additional resources for further reading. This ensures the CSM is equipped with quick, accurate information to meet customer needs effectively. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid and the Future of Enterprise Insights and Discovery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", we are leveraging the power of RAG to transform how enterprises interact with their information ecosystems. Our AI Assistant leverages a three-punch combo of advanced AI, NLP, and RAG to deliver users a seamless and intuitive discovery experience of enterprise applications, resources, and information. By better understanding the context of user queries and retrieving the most relevant information, Workgrid ensures that employees can access the knowledge they need precisely when needed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"249I9J8q6GeXWqIJEfxR0M\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What Are the Benefits of RAG Processing That Empowers the Workgrid Assistants?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Faster Decision Making: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"With accurate and relevant information at their fingertips, employees can make informed decisions more quickly.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased Efficiency:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Employees can focus on more strategic tasks, enhancing overall productivity by reducing the time spent searching for information. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better Insights\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": RAG enables deeper insights by connecting disparate pieces of information and presenting them coherently.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Higher Quality Information:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" The combination of the vector search, semantic search, proprietary knowledge chains, and RAG reduces the likelihood of incorrect outputs, ensuring that the retrieved information is relevant, accurate, contextualized and reliable. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3c2DnaiuCE0XABeV8XO56z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In conclusion, envision RAG as the ultimate super-librarian for the digital era. It retrieves the most pertinent information from a vast amount of data, then synthesizes and presents it in a user-friendly and highly actionable manner. This potent blend of retrieval and generation, bolstered by vector search, is poised to revolutionize how businesses handle and leverage information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Workgrid, our dedication lies in harnessing and advancing AI to its maximum capabilities, resulting in unparalleled experiences for gaining insights and making discoveries. By empowering employees with the necessary information, we enable faster decision-making, heightened efficiency, and deeper insights.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0b8ff2b1-0306-5f5c-bbfb-e4be2805f895","title":"July 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"July 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"july-2024-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-07-17T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Heating Up the Employee Experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The weather is getting hotter and so is interest in AI technologies for the employee experience. From generating content to improving overall employee wellbeing and productivity, the future of work is here.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Unily\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unily.com/insights/blogs/unily-research-exposes-workplace-digital-noise-crisis\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Workplace Research Exposes Workplace Noise Crisis\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unily's new research explores the workplace noise crisis that is impacting employee wellbeing and productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From MES\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.mescomputing.com/news/4322682/ai-gaining-rapid-momentum-enterprises-report\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Gaining Rapid Momentum Across Enterprises: Report\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT leaders are embracing AI as it gains rapid momentum across enterprises. Here are some key takeaways from MES.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/employee-experience/hr-tech-investments-arent-delivering-technology-isnt-the-problem/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR Tech Investments Aren't Delivering. Technology Isn't The Problem\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR tech investments aren't delivering. Why aren't we getting more from these solutions? New data may have the answer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In The News\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1p1IZTA5iLOfQOuhKzoscQ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Named on MES 100\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is proud to announce that we have been recognized by MES Computing, a brand of The Channel Company, on the 2024 MES Midmarket 100 list.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.mescomputing.com/news/4333086/2024-mes-midmarket-100-companies-serving-midmarket\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The MES Midmarket 100\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" acknowledges forward-thinking technology vendors and service providers whose offerings successfully connect with mid-sized businesses to support growth and innovation. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4iytzS0Q7z5Dp83nBJsb6Z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Workplace News: Unily Named a Leader by Top Analyst Firm\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this episode, Matthew Boyd, Head of Product Marketing at Unily joins \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-or-digital-workplace-news-unily-named-a-leader-by-top\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Matthew joins host Rob Ryan and special guest, Frank Pathyil to discuss the latest Forrester Wave: Intranet Platforms, Q2 2024. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Editor Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/editor-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Editor Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" helps employees optimize content quickly and efficiently. By leveraging built-in prompts, Editor Genie provides constraints to keep output professional while also helping employees understand what kinds of content can be created with this powerful technology.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3LVYGjh9MqR6k1cwi1Df8t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"fad0749f-62ef-5d4a-8abd-4725ab6d891c","title":"The Evolution of Search: AI Assistants in the Workplace","externalTitle":null,"slug":"the-evolution-of-search-ai-assistants-in-the-workplace","publishDate":"2024-07-11T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4eXsFMz99RrQ0GOFJfXOY6/5abc0378de934feda48aa6c3503de28c/the-evolution-of-search.png"}},"description":{"description":"Traditional enterprise search has given way to a new AI-powered employee experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why AI Assistants Have Become an Integral Part of the Modern Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The traditional notion of work is in its final days - infinite repetitive tasks, endless meetings, and aging technology. With the rise of AI, what we're witnessing today is nothing short of a transformation akin to the industrial revolution. However, AI is irrelevant if it is not operationalized and put into the service of employees. This landscape is dramatically changing with the emergence of AI Work Assistants. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These advanced systems are more than mere tools; they represent a seismic shift in how we perceive and execute work. Far from being an incremental upgrade, AI assistants are revolutionizing operational models and offering unprecedented efficiencies. For CIOs and Digital Workplace leaders, this isn't a trend to sit back and observe - it's a call to action. Welcome to a pivotal moment in the evolution of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Role of Search Functionality in Improving Productivity and Efficiency\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Born out of a need to digitize the workplace, employees found themselves in a sea of apps and systems seemingly overnight. Log in here for your benefits information. Use this app to access your time off. Implemented with the best intentions, suddenly the tech stack became a hindrance rather than helpful to employees. The result is wasted time context switching and a frustrating employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Assistants began to boom in conjunction with remote work and as a solution to the digital friction arising from digital transformation. Without the water-cooler conversations or cross-cubicle collaboration, employees needed a resource to help point them in the right direction toward the information they needed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional search experiences rely heavily on keyword-based search and typically result in a lengthy listing of links which employees then have to spend time reading through to find an answer to their question. In other cases, information is housed in different places so employees must first try to locate the correct system or file location to even begin their search. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information silos arise naturally as various teams and departments own processes and systems. For example, an employee needs to submit an expense approval. The finance team owns the software, but IT owns access to the system. HR provides the approval policies in a PDF document, but the Internal Comms team hosts this on the company intranet. The employee works in Marketing, and their manager must approve the expense. Five different departments are responsible for unique parts of the process for the employee to complete one simple task, leading to a complicated and confusing experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants, and their logic-based employee chatbot features, provided workplaces with the first steps toward a better employee experience. But the AI boom brings with it the opportunity for even more intelligent enterprise solutions. A conversational AI Assistant solves for digital friction in the same way a digital assistant or virtual assistant might by helping direct employees to the information they seek out. But in addition to this core functionality, an AI Assistant can incorporate conversational AI features to handle more complex queries. Using natural language processing (NLP), conversational AI Assistants can search for data using APIs across multiple sources at once, leading to more accurate, contextual information, with answers provided in a cohesive response. By leveraging conversational AI, responses from a digital assistant can be more robust, surfacing full sentence responses, microapps, and more, compared to a list of links or basic one-sentence answers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Emergence of AI Assistants in the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A conversational AI Assistant solves digital friction in the same way a digital assistant or virtual assistant might by helping direct employees to the information they seek out. But in addition to this core functionality, an AI Assistant can incorporate conversational AI features to handle more complex queries. Using natural language processing (NLP), conversational AI Assistants can search for data using APIs across multiple sources at once leading to more accurate, contextual information, with answers provided in a cohesive response. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Key Features of an AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unified experience that connects across your systems, documents, and knowledge sources, leveraging Retrieval Augmented Generation and Natural Language Processing to accurately respond to employee requests\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactive alerts nudge employees with system-based tasks and information including tailored, context-based recommendations and suggestions \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maximized efficiency by simplifying access to systems through integrations and conversation-based triggers that allow employees to complete an array of tasks from expense approvals to ticket submissions in one unified experience  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased security and minimized phishing attempts by integrating directly with business systems and reducing the likelihood of employees clicking on a scam email \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regulated access to AI by providing an enterprise solution that delivers experiences employees are looking for under the guardrails of established IT practices\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"67G0CKRL4FXCP2PoznLgho\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional Search Methods in the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional search functionality often relies on keyword-based indexing. But even if more advanced semantic search systems are being deployed, employees still need to know which system to search in – whether it be intranets, knowledge bases, applications, or even email. This results in wasted time sifting through irrelevant search results and multiple clicks to find what they’re looking for. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The difficulties in finding accurate and up-to-date information contribute to information overload and relevance issues. With traditional search, employees cannot quickly review results across multiple knowledge sources and documents simultaneously, and lose productive hours each day, struggling to make timely decisions.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The issue at hand is the scattered nature of information across the business, which creates obstacles for employees who need to quickly and accurately locate the right information. These challenges not only impact employee productivity but also have implications for the business including poor decision making, higher operational costs, and lost revenue.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1O2ndD2NHoSFYuVYnQCi9k\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding relevant information can lead to several challenges for employees such as: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Cognitive overload and fatigue trying to figure out where or what to use to find information \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Longer decision making when trying to evaluate results and determine the right answer for you \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Context switching costs for employees searching, logging into/out of things, etc. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Integration of AI Technology in Search Functions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI is the term used to describe a range of machine learning and AI capabilities that enables users to have a conversation with their data and systems. NLP and NLU have driven chatbot development for years, but more recent advances with LLMs have enabled a much more dynamic and intelligent experience. Essentially, you have to be able to take any casual or colloquial language and understand the users intent to deliver that meaningful response. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Example question – “how much PTO do I have?” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this scenario multiple capabilities are used to evaluate the prompt and discern the correct response including: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intent recognition – identify information that could be in system (how much time have I used?) and policy-based question (how much time am I allowed to take?) \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Entity Extraction – understanding that the query is about a person \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enterprise context – information is in a system, which one is it? \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"RAG – extract a direct answer from multiple sources to the question \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"mNOMzLctdLHETh2t7YiZn\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI can interpret natural language queries and generate dynamic responses offering a more interactive and tailored knowledge retrieval experience. It expands the collection of answerable questions from basic FAQs to much more complex queries that require data reasoning and optimizes knowledge retrieval by extracting data across multiple sources. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How AI Assistants Optimize Search to Enhance Workplace Efficiency\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Searching for information online is commonplace in our life. Buying a new house? Open the Zillow app. Need to find dinner? Ask Google for restaurants near me. Looking for your latest bank statement? There is an app for that too. In the workplace, we’re also accustomed to searching for the information we need. The problem is, where that information lives is not always intuitive or easy to get to.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pairing AI alongside enterprise search removes the guess work out of the scenario. Employees don’t have to wonder things like: is this the right folder? Do I have access to this system? Which of these search result links is the right one? Instead, the technology does the legwork, using natural language to understand the intent, searching across multiple sources, and ultimately providing a summarized and contextual answer. Instead of spending hours navigating through documents and systems to find information – which can be an average of 2.5 hours per day, or roughly 30% of the workday, according to IDC – employees can find what they’re looking for and get back to meaningful work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another difference between conversational AI and traditional  chatbots is tied to how they handle inputs. Chatbots are a type of conversational AI but not all chatbots are conversational AI. Rule based chatbots use keywords and other language identifiers to trigger pre-written responses and are not built on conversational AI technology. This means these types of chatbots are limited in response to what has been added into the chatbot’s rules. Non-conversational AI chatbots require continual maintenance with text-only commands and inputs to remain up to date and effective, while conversational AI uses inputs and sources such as websites, databases, and APIs to learn.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI also provides an optimized experience by adding an intelligent layer to responses. Functions like enterprise and session context, intent recognition, and sentiment analysis enable conversational AI searches to create a better relationship between a user's intent and the results. By leveraging advanced NLP capabilities and artificial intelligence, conversational AI assistants essentially have a memory and can respond much more contextually in comparison to the historical chatbot experiences of the past.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7AQOyNEqKFSyhhEbqmAv5B\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactive vs Reactive Chat\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As is relates to search, traditional bots wait for user input, responding to questions only when prompted. Sure, they can be useful, but this type of bot is hardly transformative. In the modern work environment, these deployments end up being another place to go – adding to mounting digital friction. Thus, reactive chats end up failing to improve the employee experience and instead adding to the digital friction already burdening many organizations.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the other hand\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\",\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" an AI-powered chatbot, increasingly referred to as an \\\"enterprise copilot,\\\" is a paradigm shift in the relationship between the worker and technology. These digital virtuosos actively read the room—your schedules, priorities, and backend workflows—and nudge you with timely insights, tasks, and suggestions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They don't merely sit around waiting for you to come to them to ask questions; they foresee your needs. They guide your attention where it matters most, streamlining your tasks and preventing potential bottlenecks. In doing so, this is an evolution of being a simple tool to becoming intelligent collaborators.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Contextual Understanding and Intelligent Search Suggestions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional search results often are a jumping off point for the next step – a link to a file, a list of related documents, or a link to another system. But, in most instances, if you are searching for something, you likely want to DO something.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With AI Assistants, the knowledge retrieval experience gets a lot more interactive. With integrations to enterprise systems, not only can these assistants deliver real-time data, they can also perform tasks on a user's behalf such as form filling, ordering, or completing approvals. In addition to these types of integrations, AI Assistants create a more interactive user experience with multimedia integrations, clickable buttons, and contextual understanding.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The following capabilities are just a few examples of how AI can optimize the search experience:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Contraction and Expansion: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take for example the current experience with Google Search. If a user is looking for a restaurant, they are presented with the option to make a reservation. The ability to combine information with a transaction is also possible in the workplace.  If an employee asks an assistant how to order a new computer, they should be directed to place the order instead of being handed a list of employee policy documents to search through.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keyword and Semantic Search:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Capabilities like keyword and semantic search combine to return results across documents and connected knowledge sources. Once results are returned reranking and reordering is performed based on question and possible responses returned. Removing irrelevant answers so employees see only exactly what they’re looking for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6Uw6u4Jaw0QRuRaywghwNS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Evolution of AI Assistants and Search Capabilities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One important distinction between chatbots and conversational AI lies in how they acquire knowledge. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learning chatbots are designed to continuously improve their performance over time. They utilize machine learning algorithms to analyze and understand user input, allowing them to adapt their responses accordingly. These chatbots employ natural language processing techniques to generate meaningful responses. By gathering data from user interactions, they enhance their knowledge and conversational abilities. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In contrast, functional chatbots are focused on completing specific tasks or achieving particular goals. They operate using decision-tree logic and are equipped with predefined algorithms and rules to handle user queries. Their primary purpose is to provide accurate and relevant answers or perform specific tasks, such as customer support, order tracking, or FAQs. Unlike learning chatbots, functional chatbots may not have the ability to learn or adapt their responses based on user interactions. They often require more manual management from the product owner. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As chatbots evolve they will increasingly lean on technologies such as machine learning to deliver more enhanced user experiences.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integration of External Data Sources Deliver More Comprehensive Results\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A powerful feature of AI-integrated knowledge discovery is the use of Retrieval Augmented Generation (RAG). When a user enters a prompt, such as a question about employee benefits, the prompt goes through various processes to deliver the optimum results. This includes augmenting the prompt with context and relevant information before passing it to an LLM. The role of the LLM is to generate a response for the user by synthesizing information from multiple sources – including external sources such as policy documents, employee manuals, and business systems like payroll. Ranking information from the varying sources, the RAG process generates one coherent response to send to the user.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, an employee asks what eye care benefits are available. While this question seems fairly straightforward, the query could actually be quite complex. A traditional knowledgebase search might return links to the benefits portal, the employee manual, and an outdated announcement about in-office eye exam. While the employee may find what they’re looking for buried in these links, an AI Assistant can process the question and synthesize an accurate response.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Perhaps the company has offices across the United States and Canada – the correct response to this employee will rely on their location. Perhaps as well there are different types of benefits for salaried and hourly employees. This is a piece of information that may live in a business system rather than a policy document. Additionally, the inquiry may be coming from a new hire, who is actively eligible for benefits enrollment – which may justify a slightly different response than if it were an existing employee.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Future of Search in the Workplace and It's Impact on Productivity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the ability to connect and source information from across the workplace, the future of search in the workplace is one that is more intelligent, and more personalized than ever before. With better understanding of the initial question, and more accurate interpretations of the possible answers, employees will be able to find information and act quickly – ultimately resulting in better productivity and more time spent on high value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"21l46TFiv0DGHvvwd1NSaa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The evolution of AI assistants will continue to play a role in revolutionizing workplaces from knowledge discovery to the overall employee experience. As workplaces continue to embrace digital platforms, and new technologies are introduced, it’s more important than ever that employees are informed with correct and contextual information that helps them get work done.  \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"4a613e2c-da62-516e-8985-a31a48959257","title":"Harnessing Knowledge and Insights with Workgrid","externalTitle":"Harnessing Knowledge and Insights with Workgrid","slug":"harnessing-knowledge-and-insights-with-workgrid","publishDate":"2024-07-03T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6QCrUY2AeuIOlYMK09Kuju/467a447fd75f75d20824c392844ee9dc/Harnessing_Information_Blog_Image__1920___1080_px_.png"}},"description":{"description":"How the AI Assistant seamlessly integrates with the digital workplace to provide a unified experience to access information."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The AI Agent Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Meet Sarah: a project manager at a large organization. Each day she ping-pongs across various applications, sifts through a deluge of information, and questions the overwhelming daily digital friction she trudges through. Each morning becomes a slog, searching for crucial information, to manage the daily grind. This routine leaves her frustrated and exhausted, with little time for strategic thinking and innovation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Then, Sarah's company introduces the Workgrid AI Assistant. Suddenly, her relationship with digital workplace technology is transformed. The Workgrid AI Assistant seamlessly integrates with her digital workplace, providing a unified interface where she can access all the information she needs with just a few clicks. Instead of manually searching through countless documents and systems, Sarah can ask the assistant questions in natural language - surfacing responses from across policies and procedure documents alongside proactive alerts and generative AI. The assistant's advanced AI capabilities not only streamline her access to information but also proactively deliver actionable insights that help her make informed decisions quickly. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This transformation is not science fiction, or just Sarah's story; it's the reality for countless employees who have embraced the power of agentic AI in their digital workplaces.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Role of Workgrid AI Assistant in Knowledge Discovery\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Workgrid AI Assistant excels in conversational AI, understanding, retrieving, and transacting with vast amounts of enterprise apps and resources. Unlike traditional tools that often overwhelm users with scattered data, Workgrid integrates seamlessly with various digital workplace applications, knowledge bases, and documents – in any channel. This connectivity to the user and the defined business applications helps to create a unified tether to where employees can access the information they need through a simple conversational interface. For instance, employees can quickly find HR policies, check time-off balances, or manage IT tickets without navigating multiple systems. This ultimately enhances individual efficiency as well reducing digital friction across the organization. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yet the AI Assistant doesn’t manage data in the way you might think; it transforms it into action and insights. By leveraging natural language processing (NLP) and retrieval-augmented generation (RAG), the assistant analyzes data and uses iterative reasoning to provide meaningful insights that drive employee decision-making. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For example, it can retrieve product information for support agents, surface key resources for an employee looking for onboarding assistance, provide knowledge base summaries for knowledge workers, or answer RFP questions for sales engineers. The opportunity to aid different personas across an organization is endless, as the central issue is connecting employees to their enterprise information quickly and efficiently.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The AI Agent Experience: The Next Leap in Conversational AI Knowledge and Insights\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The next stage of AI assistance is a leap for the future of work - enhancing behaviors of the Workgrid AI Assistant to become more proactive and decisive. By analyzing user queries, behaviors, and historical data, the assistant can predict what information or tools employees might need next or take steps that aid in reasoning. The means to deliver true guided attention proactive support is a game changer for employees. This functionality allows interaction between the AI Assistant and anticipates employee needs with just-in-time notifications and recommendations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For instance, you may ask:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"How much PTO do I need to use by the end of the year so I don't lose it?\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On the surface this may seem simple but is a rather complex question. The AI Assistant would need to...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understand user persona (full-time vs hourly)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Comprehend the right policy associate to the user (e.g. USA employees)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fetch the policy information, read the contents\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Know and total which time off fields to evaluate within backend systems\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Proactively perform a calculation to subtract pending time with policy carry over\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Respond to the user in a conversational manner, based on previous variables\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Then, depending on results, it may ask the user if they would like to book any time off\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"26Xdade5HCGce9JC1fwK22\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let's get a bit more specific. Imagine an account executive working on a particular lead. They could ask the AI Assistant about a particular account they manage:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"Anything new related to the ACME account I should be aware of?\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is a rather broad question; The AI Assistant may decide to take a few routes to help deliver value such as… \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understand the users access and permission rights\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Gathers current data from the CRM (e.g. stage, meeting notes, updates, nurture emails etc.) \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Gleans data and information from external resources (e.g. social media, press releases, news) \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Captures and analyzes data from market trends related to industry. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Takes note of any key findings \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The AI Agent then presents the summarized information to the Sales Account Executive in a concise and easily digestible format with some recommendations based on the account health and where it ranks among the larger pipe profile.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7xML4haRUJenMkkjZQrWu3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" represents a significant advancement in knowledge discovery and insights, transforming how enterprises manage information and engage with employees. By leveraging advanced AI technologies, Workgrid not only enhances discovery but also fosters efficiency. As the digital workplace continues to evolve, adopting solutions like AI Assistants removes the daily digital friction that hinders employee productivity and maximizes the value of the existing enterprise tech stack.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To see the AI Assistant in action, check out this \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/resource/video/browser-extension-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"demo video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"5ba2dccf-ec34-5078-b2cc-52986900f45a","title":"June 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"June 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"june-2024-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-06-26T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Addressing Digital Workplace Challenges\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When we look back on conversations around the digital workplace over the last few years, priorities have shifted. First it was all about transforming manual processes to digital systems, then it was reducing the resulting digital noise, and now, optimizing experiences with cutting-edge AI technology is the talk of the town. All three of these things have a common goal: evolving the employee experience in the digital age.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whether your organization is still working through the digital friction that distracts and frustrates employees, or you're trying to figure out what use cases to get started on with AI, here are a few resources we hope you'll find helpful. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Worklife\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.worklife.news/technology/app-sprawl/?utm_campaign=worklifedis&utm_medium=rss&utm_source=general-rss\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"WTF is App Sprawl (and How Does HR Get Organized)?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In an effort to make workforces more productive companies accelerated an already growing problem: app sprawl. What is it? And how do we solve it?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/are-we-focusing-on-the-wrong-ai-use-cases/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are We Focusing on the Wrong AI Use Cases?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lumping AI into one bucket can make it difficult to identify the different use cases worth focusing on (and they're not always the most popular ones!)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/why-is-enterprise-search-so-scary\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why is Enterprise Search So Scary?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are frustrated by digital friction. What causes these enterprise search challenges and how can organizations improve the experience for employees?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7HTnj5WplgnCpZ5C8THxM7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Balancing the Needs of IT and the Business\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this episode, Dante Ragazzo joins \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/workgrid-podcast-balancing-the-needs-of-it-and-the-business\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to lend expert insights on the intersection of digital workplace, communications, and technology. As Tapestry's Senior Director of Digital Workplace, Dante shares a unique perspective on the critical relationship between IT and business units, the necessity of a well-defined digital workplace strategy, and the impact of AI on our work environments. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Promotion Approvals\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify and accelerate the review-and-approve processes for employee promotions. Directly from the AI Assistant managers can approve or reject \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/oracle/promotions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"promotion approvals\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" without having to log into the Oracle HCM system - helping employees to track and manage approvals from one central location. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5wtcY38132tCrKkOYUTIHJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"59e481c6-fcbf-5b86-bdd8-3bc6abac80f1","title":"What is an AI Agent?","externalTitle":"What is an AI Agent?","slug":"what-is-an-ai-agent","publishDate":"2024-06-25T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3fNuu7n1ifrhf4fo6nglpM/c0dd51cb86be5a28aff683c5b63627ea/Person_on_Computer_Stock_Blog_Image__1920___1080_px_.jpg"}},"description":{"description":"AI Agents are bringing a new level of autonomy, proactivity, and scalability to the digital workplace."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Next Leap in Intelligently Augmenting Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine arriving at work on a typical Monday morning. As you sip your coffee your AI Assistant, Workgrid, greets you with a summary of your day: a meeting at 10 AM, a project deadline at noon, and a reminder to approve your employee's expense report. It’s like having a personal assistant who knows your preferences, anticipates your needs, and seamlessly integrates with your enterprise applications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Behind this remarkable efficiency lies a powerful technology: AI Agents. These intelligent entities are transforming how we interact with AI Assistants, bringing a new level of autonomy, proactivity, and scalability to traverse the digital workplace. But what exactly is an AI Agent, and how does it operate within the Workgrid AI Assistant? Let’s explore this cutting-edge technology and its profound impact on modern work environments. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Defining an AI Agent\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Agent is an advanced form of artificial intelligence designed to perform tasks autonomously, simulate human-like decision-making processes, and continuously learn from interactions. Unlike traditional AI systems that require explicit instructions for each task, AI Agents have the ability to operate independently, perform sensemaking, and are capable of handling complex scenarios with minimal human intervention.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Key Characteristics of AI Agents\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Agentic AI often features these capabilities:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Autonomy:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" AI Agents can perform tasks without constant human oversight. They make decisions based on predefined (or unstructured) rules, algorithms, learning from past experiences and interactions. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learning and Adaptation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Through machine learning, AI Agents improve their performance over time. They adapt to new information and changing environments, becoming more efficient and accurate with each interaction.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactivity:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Rather than waiting for commands, AI Agents can anticipate user needs and take proactive actions. For example, an AI Agent might remind you of an upcoming meeting or suggest resources based on your current tasks.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Decision Making:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" The agent has the foresight based on unstructured reasoning what the next logical step may be, for example checking information available in other applications to inform a potential of responses or outcomes.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Iterative Interactivity:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" AI Agents can interact seamlessly with users and other systems to help determine the path to follow. They understand natural language, respond to queries, and can integrate with various enterprise applications to fetch or update information as they go about their tasks.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Context Awareness:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" By understanding the context in which they operate, AI Agents can provide more relevant and accurate assistance. This includes recognizing user preferences, work patterns, and organizational policies.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing Agentic AI to your Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It is not difficult to i\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"magine a world in which you ask your personal assistant to review your calendar. But imagine a world in which your assistant was digital and you could simply type “If I have enough time off to take off the whole week of Memorial Day, please request it.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This type of interaction requires several steps and decision making. The AI Assistant would need to find out when Memorial Day is, and if the employee has it allocated as a holiday. It would then need to determine how much time the employee individually has allocated to them in real time. Next, it would need to correctly identify the days to request and the system of record to use. Here we see decision and iterative reasoning happening automatically. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The response back to the employee might be something like:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Good news, it looks like you have 80 hours available to you, so that’s plenty of time to take off the week of Memorial Day. Do you want to take off Tuesday to Friday or Tuesday to Monday?”\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A simple response from the user would help close the loop and submit the request.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Real-World Applications of AI Agents and Assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Agents are transforming various departments within organizations: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Automating onboarding processes, answering employee queries, and managing \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/human-resources\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR-related tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Assisting with troubleshooting, managing \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/information-technology\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT service requests\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and providing real-time support. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customer Support\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\": Enhancing customer interactions by quickly resolving issues at the moment of contact or providing key information in the flow of an agents work. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Future is Bright\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Agents represent the future of AI Assistants, bringing a new level of intelligence, autonomy, and efficiency to the workplace. At Workgrid, we are empowering organizations to streamline operations and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/microsoft/office-agent\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"enhance productivity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". As organizations continue to integrate AI into our daily workflows, the potential for innovation and growth is boundless. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To experience the benefits of Workgrid AI Assistant, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"schedule a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or reach out to our team for more information.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Embrace the future of work with intelligent automation and proactive guided attention. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"5910d5bc-7e7c-5398-964e-87ab024a0cd1","title":"Digital Workplace News: Unily named a leader by top analyst firm","externalTitle":"Digital Workplace News: Unily Named a Leader by Top Analyst Firm","slug":"digital-workplace-news-unily-named-a-leader-by-top-analyst-firm","publishDate":"2024-06-17T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=768&h=439&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=1024&h=585&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=1366&h=781&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=1540&h=880&q=60&fm=webp&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=1540&h=880&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=768&h=439&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=1024&h=585&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=1366&h=781&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png?w=1540&h=880&q=60&fm=png&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1540,"height":880},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3NVR1aQZU7Zkn6GCRChItK/54db39f0f5a114383c3ed0448550032f/Podcast_Resource_Thumbnail__1540___880_px_.png"}},"description":{"description":"In this special episode, our host Rob Ryan and special guest Frank Pathyil welcome Matthew Boyd, Head of Product Marketing at Unily to discuss how Unily has been named a leader in The Forrester Wave™:: Intranet Platforms Q2 2024. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this special episode, our host Rob Ryan, and guest Frank Pathyil welcome Matthew Boyd, Head of Product Marketing at Unily. They discuss how Unily has been recognized as a leader in The Forrester Wave™: Intranet Platforms Q2 2024.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Forrester Wave™: Intranet Platforms report is an essential guide for enterprises developing their digital workplace strategies and assessing intranet platforms. It provides an independent analysis of the intranet market, evaluating key vendors based on the strength of their strategy, current offering, and market presence.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The report is essential reading for enterprise leaders seeking to deploy best-in-class intranet technology to improve employee engagement, collaboration, and productivity across the organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendors are assessed using a 28-criterion evaluation and placed into four categories: Challengers, Contenders, Strong Performers, and Leaders.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"During the episode, Matthew Boyd, Head of Product Marketing at Unily, shares his experience on the report and discusses the factors that have contributed to Unily's consistent success in a leadership position. He also highlights key trends, such as AI-driven solutions, that are shaping the industry. Take a listen.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4iytzS0Q7z5Dp83nBJsb6Z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The following has been transcribed from the original podcast interview.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"RR] Welcome to the Workgrid podcast, can you tell us a little bit about your role at Unily and really your space and profession in the digital workplace arena?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[MB] Hey Rob, it's great to be on the podcast. First and foremost, I want to thank you for the invitation. My name is Matt, and I'm the Head of Product Marketing at Unily.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I've been with the company for 11 years, and during that time, I've had various roles. I started in marketing, then spent several years in consultancy and implementation. Throughout my career, I've worked closely with customers who were looking to deploy internet solutions into their large enterprises. Eventually, I circled back to my marketing roots and joined the product marketing team.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Speaking from experience, being independent in Q2 of 2024 has been a game-changer. For those who haven't had the opportunity to work with analysts and go through the process of explaining the product, conducting demos, and unveiling the strategy, let me give you a glimpse of what it's like to be in the hot seat. It's an exciting and challenging experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thanks for asking such a great question.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think you know that the Forester wave has changed over time. It used to be a less intense experience, but now the pressure has increased significantly. Once you secure a leadership placement, the responsibility and pressure double or even triple the following year. It's a highly involved process that requires a lot of people, particularly the talented product marketing team. They play a crucial role in making it happen.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The process itself is demanding. Not only do you have to demonstrate your product in real-time, showcasing its value, but you also have to introduce the analysts to your customers. It's not just about talking the talk; you have to walk the walk and prove that your product delivers the value you claim in the market. This period of intense focus lasts for a couple of months, and then for the remaining 10 months, you have to stay up to speed on the latest technology.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Engaging with analysts and staying updated on their research and insights is crucial for staying informed about trends and the wider market. Analysts are a valuable source of knowledge in the areas they cover. Although it requires active involvement, the process is rewarding as it provides independent analysis and guidance. It allows you to assess your current position and identify opportunities for growth. By leveraging their expertise, you can take your work to the next level.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] What factors do you believe led to the success of your leadership placement on the wave? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[MB] Another excellent question, I think this really kind of talks a little bit to my previous point - the position that we have in the wave today is the culmination of the hard work of hundreds of people over the course of a decade plus in the Internet space and it speaks to the fact that for you know almost 10 years just with the Unily product and all the learnings we had as a Professional Services business before that we've drawn down every insightful piece of information drawn on every experience to evolve our product in the best possible way to serve the needs of the largest most complex businesses around the world. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We've focused our entire delivery mechanism for our internet product around how do you add value in the world of digital employee experience and those scores across you know 20 plus categories really highlight that we're not only looking at that in terms of breadth of capability kind of like the classic checkbox exercise. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to XY Z, we excel in providing comprehensive solutions that go beyond the surface level. Our approach focuses on delivering end-to-end PR, scalable governance, and controls that empower individuals to implement technology in their own unique and customized way. I would like to acknowledge and express my gratitude to our dedicated engineering team of over 100 professionals for their remarkable contributions. Unfortunately, time constraints prevent me from individually recognizing each member.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additionally, it is worth noting that there is a small gap at the top of the Forester wave. However, it is important to understand that the scoring process is conducted in isolation, without knowledge of how others have performed. Initially, this gap may have seemed significant, but upon reflection, it appears narrower. This achievement is a testament to our rich history and our current position, which is truly exciting.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[FP] Matt, I must say Unily’s position on the wave is truly impressive. I haven’t seen a position as high as yours before. Your consistent success over the years is remarkable, but in the ever-evolving world of internet solutions, it’s important to keep up with the trends. \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI is currently dominating the conversation when it comes to the culture of the Internet. With that in mind, what steps are you planning to take to meet the growing demand of AI-driven solutions? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[MB] Yeah, it's a big question as well I mean first and foremost top scores in the road map category really recognizes Unily’s commitment to constantly enhancing the product offering so you know if we're in the highest position you've seen this year maybe we can push it even higher next. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our roadmap is always driving forward and uniquely very closely executed in combination with our customer community. I think that played a significant role because it does speak to a focus on value but you're right I mean in terms of the future of Internet Solutions internet technology AI is playing an increasingly significant and honestly pivotal role but Unily is focused around how you can get past the AI hype and move towards truly valuable implementations of AI. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you read the Forrester Wave, there is an excellent excerpt that talks about Automation and AI and how they are rapidly rising to dominate the Internet space but they also give a warning about not being blinkered by the shiny AI features but focusing on the real tangible value. I couldn't agree more with that sentiment. In fact, our future strategy revolves around partnering with top AI solution providers that can effectively cater to the needs of large enterprises by offering governed AI capabilities.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid, for example, has a long-standing track record of delivering AI conversational assistant-based experiences for employees. Unlike traditional surface-level FAQ chatbots, Workgrid offers revolutionary transactional agent-like experiences. This means that it not only provides information and real-time insights but also guides users towards taking the next step and achieving desired outcomes. This showcases how partnerships can bring immense value in the world of AI, particularly in the context of the internet. Moving forward, this direction will play a significant role in our future plans.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[FP] We are thrilled to partner with you and are looking forward to the exciting things that will be coming out in the next few weeks as we prepare to reveal our work. You're right, we may need to transform that square wave into a rectangle to ensure proper execution. If we can achieve that, it would be fantastic.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[MB] Absolutely and for those people looking to read more, I would highly encourage you to read the Forester Wave not just because we scored well in the report but because it’s full of insights about what it means to have an excellent internet product in a day and age where you know the nature of employees has evolved to a true state of digital citizenship. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There is a deluge of information that's overwhelming our people and we're trying to make sense of all of that and increase that alignment and velocity. If you’re reading the Forrester Wave report it will give you some insights around how intranets are rising to the challenge. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"RR] Excellent and so Matt where can folks learn more about un and maybe even download that report\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For those of you wanting to read the report, you may get it for free from Unily’s website. Simply go to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://www.unily.com\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"www.unily.com\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and head to the Insight Center where you’ll find not only a link to download the report but also additional analysis from myself. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"6c99b3d5-4ac2-5963-a323-d5d65d2e843e","title":"Why is Enterprise Search So Scary?","externalTitle":null,"slug":"why-is-enterprise-search-so-scary","publishDate":"2024-06-10T00:00-04:00","editorPick":false,"category":[{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2OSM3favfh6jIT3jUOqecd/dd139120cf4366caf31d6f2c88d81626/Enterprise_Search_Blog_Image__1920___1080_px_.png"}},"description":{"description":"What causes these enterprise search challenges and how can organizations improve the employee experience?"},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the shadowy corridors of the modern enterprise, a specter looms. It haunts every department and silo with its presence. It is the Boogeyman known as ‘Digital Friction’ — the ever-growing, complicated, unyielding poltergeist that devours employee time and attention. Employees whisper in frustration about their days lost searching for information. Hours are spent grinding through a labyrinth of outdated data, cryptic information, and processes that bring most people to their knees. Software dedicated to ‘Enterprise Search’ was promised to vanquish the darkness, transforming the terror of search —and yet—the specter remains.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We have to ask ourselves, why? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understanding Enterprise Search Challenges\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are several reasons why information overload persists and, conversely, why enterprise search functionality fails the user. The primary reasons are culture, information management, and strategy – yet from a technical perspective, we see other levers at play, namely: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Data Abundance:\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Modern enterprises generate vast amounts of data daily, from internal reports and collaboration binaries, data entries, wikis, transactions, and employee communications. Traditional enterprise search technologies often attempt to boil the ocean, and the first error is failing to manage information overload.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integration Issues:\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As businesses continuously adopt new digital tools and platforms, data becomes both layered and siloed across disparate systems. Traditional search engines typically struggle with this lack of interoperability, failing to provide a unified view of information. This fragmentation complicates the search process, making it difficult for employees to find the correct information at the right time.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"User Experience:\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Traditional enterprise search interfaces often lack intuitiveness, requiring specific keywords or complex query languages that can alienate non-technical users. This complexity reduces overall engagement and prevents users from effectively leveraging organizational knowledge. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Need for Conversational AI with Intelligent Insights & Discovery\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Work Assistants are not merely a technological advancement; they are a paradigm shift in information discovery — a compelling answer to the persistent question of how to effectively harness corporate information and retrieve quality content from the vast oceans of data that modern enterprises generate. As traditional search technologies falter under the weight of their limitations, conversational AI stands ready to not just bridge the gap but redefine the landscape of enterprise search. A few reasons for this are capabilities that change the relationship between the information access and the user: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Natural Language Processing:\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At the core of AI Assistants is natural language processing (NLP), which allows the system to understand and interpret human language in a way that feels natural to users. This capability enables employees to interact with the system using conversational language, significantly lowering the barrier to effective information retrieval.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Contextual Understanding & Response:\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Unlike traditional search methods, AI Assistants can analyze the context of a query, considering the user's previous interactions, their specific role within the organization, and where they have access. This context-awareness helps deliver more accurate and relevant search results tailored to the needs of each user. Furthermore, when a response is generated, it can be directed to an app, summarized information, a workflow, or an amalgamation from various sources with appropriate citations. This changes both the experience and increases information scent as employees forage for the correct information.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Continuous Learning:\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI Assistants are designed to learn and adapt over time. These systems can be refined by analyzing search patterns and user feedback. As well, underlying AI models are evolving, helping bolster contextual understanding engines. AI Assistants also provide digital workplace leaders with critical information to understand what employees are seeking, allowing them to tailor their deployment strategies and use cases to the right audience. This paradigm becomes a shift in both the experience of the end-user and the right sizing of information discovery strategy as the organization's technical stack evolves and the size corrects.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"780ZVgf6WBlFTCDzZ2hESf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's AI Assistant Empowering Organizations\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's AI Assistant exemplifies the power of conversational AI to transform the experience of information discovery. By integrating seamlessly into daily workflows, enterprise apps, and data repositories in an intelligent manner - Workgrid's Assistant empowers organizations to discover and retrieve information efficiently. Employees no longer must click and navigate through the haunted mazes of fragmented data and links. Instead, they engage in natural and intuitive dialogue with their AI Assistant by their side - wherever they happen to be. They can ask questions and receive precise, contextually relevant answers. This shift boosts efficiency and democratizes access to information, making it as easy and natural as conversational exchanges in the break room.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"43N1H9djXBjQ3eANOYdICR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Promise of AI\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The promise of AI Assistants can exorcise the ghosts of digital friction that once haunted enterprise corridors. As this technology continues to evolve and integrate into more aspects of our digital workflows, its potential to refine how we interact with information is limitless. For organizations still wrestling with the specter of inefficient search, embracing conversational AI gifts a way forward into the future, where data and information become a tool - not a terror.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b50f33ff-009b-504d-b5af-516753fad17c","title":"Balancing the Needs of IT and the Business with Dante Ragazzo","externalTitle":"Balancing the Needs of IT and the Business with Dante Ragazzo","slug":"balancing-the-needs-of-it-and-the-business-with-dante-ragazzo","publishDate":"2024-05-29T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6RWOQDWQnHnxhJQ6Tgs6Hn/cd5febaf4f8f4f1c3fc750a21516b3e4/Dante_Ragazzo_Podcast_Social_Graphic.png"}},"description":{"description":"Expert insights on how to bridge the gap between internal communications and technology at work with Dante Ragazzo."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Join host Rob Ryan and special guest Frank Pathyil on The Workgrid as they welcome Dante Ragazzo, veteran Digital Workplace Leader at Tapestry.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this episode, we explore the evolving landscape of digital workplaces, discussing the critical relationship between IT and business units, the necessity of a well-defined digital workplace strategy, and the impact of AI on our work environments.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Dante has worked at the intersection of Digital Workplace, communications, and technology at Tapestry for over a decade. Today, he shares his expert insights on reducing digital friction and enhancing productivity. Tune in to gain practical tips from a leader who has been steering the digital strategy for brands like Coach, Kate Spade, and Stuart Weitzman. Don't miss this engaging conversation filled with actionable advice! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7HTnj5WplgnCpZ5C8THxM7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"The following has been transcribed from the original podcast interview.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] Before we jump in and get started, I think it'd be great for our listeners to learn a little bit about yourself and some of the work you've been doing over the last few years \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] My name is Dante Ragazzo, I am a husband, I'm a father of three, I have three kids two girls and a boy, my wife and I have been married going on 26 years and we are very much looking forward to becoming empty nesters. We're not there yet, we’ve got a few years to go but a man can dream. So, that's really who I am day-to-day. Professionally I am the Senior Director of Digital Workplace at Tapestry. Some of your listeners may not know who Tapestry is but they've probably heard of our brands. We're the parent company of Coach, Kate Spade, and Stuart Weitzman Brands. So, luxury retail is the market that we're in. I love those brands, I’m very proud to be working there and I've been there over 12 years actually! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] Could you share a little bit about your journey into the digital workplace realm and what inspired you to really focus on that junction of technology, strategy, and communication?\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] My education is in communications. I am a proud Scarlet Knight, having attended Rutgers for both my undergraduate and graduate studies. I obtained my master's degree in communication and information studies from the School of Communications. At that time, it was known as the School of Communication, Information, and Library Studies, where we delved into systems and concepts like tagging and categorization before the rise of platforms like Netflix. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Initially, I embarked on a career in traditional communications, primarily focused on writing messages. However, after a couple of years, I realized that it wasn't my true passion. Nevertheless, it seemed like the path I was destined to follow. One day, during a meeting, our VP mentioned blogging, a concept I had heard of but didn't know much about. Intrigued, I volunteered to explore it further, and that marked the beginning of a new chapter for me. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I delved into the world of blogging, researching and reporting back to my VP on what it entailed. Shortly after, the company I was working for announced the deployment of a new intranet system called an enterprise portal, which introduced the concept of employee self-service and content management. Given my background, I was the natural choice to learn and understand the system. As I delved deeper, I found myself increasingly engaged and passionate about the technology side of communications. I would discuss it with my wife at home, constantly seeking to understand how things worked. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This natural curiosity and inclination to tinker with technology became a defining aspect of my career. I realized that there was often a gap between communication professionals and the technology they needed to perform their jobs effectively. I saw an opportunity to bridge that gap by leveraging my understanding of both communication principles and technology. Early on, I found myself in conversations where communicators struggled to grasp the technological aspects, and I became the translator, helping them comprehend and navigate the digital landscape. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Even today, I continue to play that role, acting as a bridge between communication professionals and technology. I have a deep understanding of how communicators think and the challenges they face, while also possessing the technical expertise to guide them. This unique combination allows me to facilitate effective communication and collaboration within teams. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] Do you find yourself flipping sides and being, you know, the communications ambassador to IT? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] Yes, absolutely. In fact, I often compare this to the historical context of the frontier of the United States opening up. It reminds me of stories where people ventured into Native American territories and became integrated into their tribes. Some of these individuals even became diplomats, bridging the gap between the two cultures. I see myself playing a similar role. People often mistake me for someone from the IT department, and I find myself frequently engaging in conversations about IT-related topics. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] I'll be completely honest with you Dante the first time I saw you present I thought you were IT \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] Exactly.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] What do you what do you think the state of the relationship between IT and comms is in 2024? I'm asking to put your diplomat hat on right now. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I have noticed a significant increase in proficiency with tools and technology among new employees, especially those from younger generations who have grown up with technology as a part of their daily lives. The benefit of this is that they are not afraid to dive right in and learn how to use these tools effectively. However, there can be challenges when it comes to aligning the expectations between IT and the business teams. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In my experience, IT tends to be methodical and prefers to have a clear plan and requirements upfront. On the other hand, business teams often struggle to articulate their requirements effectively. It is crucial to have someone on the technology side who can have a conversation with the business teams, understand their daily operations, and why they operate in a certain way. This person should not try to change how the business operates but rather find ways to align technology solutions with their needs. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Similarly, on the business side, it is essential to have someone who can effectively communicate with the technology team and keep everyone on the same page. Sometimes, in requirement conversations, the business person may have scattered thoughts and ideas, making it challenging to make progress. It is important to strike a balance between envisioning possibilities and focusing on practical solutions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Communication between IT and the business can sometimes feel like two different languages. Both sides need to make an effort to understand each other's perspectives. For example, when an executive calls the service desk with a problem, the IT team may focus on solving the immediate issue without considering the long-term implications or scalability of the solution. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To bridge this gap, having someone on the business side who can explain the challenges and limitations of certain solutions can be beneficial. This person can help the business understand that not every problem can be solved with a simple fix and that long-term planning is necessary. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It is important to remember that IT is not the sole responsible party. It is a partnership between IT and the business. Blaming IT for all issues is unfair, as it oversimplifies the complexities involved in technology solutions. Both sides need to work together, communicate effectively, and understand each other's needs and limitations to achieve successful outcomes. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] It's a common pattern to blame IT and technology for the failure of intranets. However, the real issue lies in not having enough people, strategy, governance, and other important factors in place. This is why most intranets get replaced after about 6 years. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] The issues you mentioned, such as temporary solutions, sprawl, and building single-task purposed systems, contribute to digital friction and the current topic of sprawl. I believe this is what we initially discussed with Dante. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] Yeah, it was about a year ago when we had back-to-back presentations. I remember you spoke about digital friction, which actually mirrored the preamble of my presentation. It was funny how we could have collaborated together. We discussed the rise of AI, app sprawl, and other related topics in the business. You bring a good argument to the table, especially in conversations with other digital workplace leaders about what they are seeing inside organizations. App sprawl is definitely happening, as businesses are driving for more spot solutions to address various needs. However, IT is on the other side of the fence, having to manage all that technology and accumulating tech debt. Do you think businesses truly appreciate the threat of digital friction? Is it something they consider a significant threat? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I absolutely believe that it is a threat, and I don't think businesses appreciate it. More data is emerging that quantifies the cost, which is helpful. In fact, Harvard Business Review conducted a study in the last couple of years that revealed that the average corporate employee spends eight minutes per day switching between applications, resulting in a loss of eight minutes per day. When you do the math, that adds up to about 200 hours per year, which is equivalent to five weeks of time. This is a significant amount. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] Just all tabbing back and forth ping pong \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] Think about how often you find yourself tabbing and realizing that it's not the one you want. The break in your concentration can be quite disruptive. While I can't recall the exact numbers from the study, there is research that shows the amount of time it takes to regain your flow after it has been interrupted. It's important to reflect on how easily our flow can be broken.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] I had the pleasure of \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-attention-spans-in-the-digital-age\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"interviewing Gloria Mark\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\", author of the fantastic book \\\"Attention Span,\\\" on a few podcasts ago. In her book, she presents years of research and data points on the effects of constant cognitive fragmentation and disruption on our cognition and attention. It's interesting to think about how we may not fully appreciate the impact of this, as we've become accustomed to the constant presence of technology in our lives. It's almost like being the frog or lobster in the boiling pot, slowly adapting to the changes around us without fully realizing the consequences. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] I'm curious, Dante, if you can make the case for digital friction internally. Even IT and the business are aware of it. Does making the case internally eventually lead to the idea of having a single pane of glass or a single everything app on your desktop, where you don't have more than one tab? I would like to know if you have tried pushing for this and how successful you were. All the points you mentioned are true, but has the situation reached a point where we have to deal with context switching? With information spread across various applications like Workday, SharePoint, ServiceNow, Salesforce, and Confluence, is context switching the reality we have to accept? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] To a certain degree, I believe that in the short to medium term, context switching will continue to be a challenge. However, given the rapid pace at which things are evolving, it's possible that this timeframe could be shorter. Until we reach a point where we can seamlessly communicate with advanced AI systems like Jarvis, context switching will likely persist. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One potential cause of context switching, based on my anecdotal experience, is not the technology itself, but rather the management and accuracy of core data. Similar to the foundation of a home, if the core data is not properly maintained and cleaned, it can lead to inefficiencies and complications. For example, when toggling between tasks, I often find myself needing to insert a link from another site, which requires searching for the link and interrupting my train of thought. Additionally, when executing transactions or processes, encountering missing options or vendors in drop-down lists can be frustrating and time-consuming. This often leads to either pausing the task to figure out how to add the missing information or hastily selecting an alternative option just to proceed. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's worth noting that many busy managers may opt for the latter approach, choosing a different option to expedite the process. While this may seem like a practical solution in the moment, it can have negative consequences in the long run. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overall, these examples highlight the common challenges we all face when it comes to context switching and the impact it can have on productivity and accuracy, even in seemingly simple tasks like filling out a form.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] I'll get to it eight weeks later if I haven't gotten to it  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] Exactly right. As a result, later on, somewhere down the line, when running a report on your vendor, your employee doesn't show up in that vendor report. These issues can snowball when managing core system data for thousands of people. It's challenging to find a solution for this, but I believe that until we reach a point where AI can facilitate at a basic level, such as filling out forms and addressing issues, we will continue to face these challenges. For example, imagine filling out a form and encountering an error where your vendor isn't listed. In this scenario, AI could step in and assist by either completing the form for you or reminding you to fill it out correctly within a day. This kind of AI support could potentially encourage people to follow the necessary procedures more effectively.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] So you're saying offload it to Jarvis who's standing over your shoulder, or floating over your shoulder in this case of Jarvis?  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I don't see any other way to handle this situation. We have multiple options available such as Teams, Zoom, and Microsoft 365. While having everything in one interface may seem convenient, it also comes with its own frustrations. For example, in Teams, I find it inconvenient when I'm in the middle of a chat and I receive a notification that takes me away from the chat. Although I can pop out the chat, it's still a hassle. Personally, I prefer to keep my chat separate from Teams at all times. However, I understand that others may prefer having everything in one place. The key here is finding a balance, as having everything in one interface may not be the ideal solution. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] When considering your daily routine, it's important to reflect on the time spent context switching. Throughout the day, do you find yourself primarily working in Teams, or do you frequently switch between Teams, Chrome, and other applications on your desktop?\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I go back and forth between Teams, Chrome, Outlook, and other Microsoft apps. I spend a lot of time in PowerPoint. However, I'm unsure about the solution to managing the influx of different apps. We've created a governance committee to filter new apps, but I'm not sure how to prevent app sprawl. It's important to have a strong backbone to push back on individuals who want to install or use apps that are similar to what we already have, but with reduced capabilities. It can be difficult to say no, but it's necessary. Who is responsible for this task exactly? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It can be challenging to fully grasp the concept of digital friction and whether businesses truly appreciate its cost. One reason for this difficulty is that decision-makers, particularly executives, are often shielded from the everyday struggles faced by employees. As an executive, you are unlikely to directly experience the frustrations of using systems like HR or procurement. While it's not that you don't hear or want to address these issues, it's only when executives are forced to navigate these systems themselves that they truly understand the impact on employees. This realization often leads to swift action being taken to improve the situation. It's unfortunate that there is a disparity in how different groups within a business are treated, which contributes to the problem of digital friction. While there are certainly executives who genuinely care about understanding the employee experience, this is a general observation. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] That's a human right, isn't it? If you haven't actually walked in those shoes, you can't truly understand what it's like. You may be able to \\\"appreciate it\\\" from a distance, but you don't really get to witness the potential pain that people experience on a daily basis. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] Yes, exactly. That's why \\\"Undercover Boss\\\" is so popular. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] So, what are vendors missing? We've touched upon this before. It seems like 365 tries to be the end-all-be-all solution for your day-to-day needs, but that's not the case. It doesn't fulfill all those requirements. So, what are even spot vendors or large collaboration vendors for the digital workplace missing? What do you think they could do a better job of? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I believe what we need most is flexibility, both in terms of the features we can enable or disable, and the ability to integrate with other systems. Specifically, I think the self-service aspect of integration should be prioritized, allowing the business to handle it without heavy reliance on IT. This would enable the business to be more independent while IT focuses on their core responsibilities. The ability for the business to make changes and adjustments without constantly going back and forth with IT would be highly beneficial. It would not only save time and effort but also reduce costs associated with involving IT for every change. It would be ideal if vendors could design systems that empower the business to handle tasks on their own, such as integrating transactions from platforms like Workday or SuccessFactors. This direction would greatly improve satisfaction for both the business and customers. Additionally, having the flexibility to easily turn features on and off is crucial. Currently, we face challenges with new tools that come with unnecessary functionalities like chat, social spaces, and personal profiles. It becomes overwhelming when every application tries to outdo each other in the same areas. This excess baggage hinders the deployment of these applications. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] How does the inclusion of additional AI impact the rollout, governance, and subsequent processes, considering that all these tools likely incorporate AI technology? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] We are currently in a phase where we are reviewing all AI-related initiatives, which means we are not implementing any AI solutions at the moment. This includes Microsoft Copilot. It is important for us to consider whether the AI component can be deactivated until we have thoroughly reviewed and ensured its acceptability. Fortunately, we haven't encountered any problems thus far with the ability to deactivate the AI component, which is a positive outcome. However, it's worth noting that we have only just begun exploring the possibilities of deploying AI. I anticipate that Microsoft Copilot will make a significant impact when we do venture into this space. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] You're doing it on the external side, correct? I'm assuming the CMO and the marketing team are implementing AI, but when you say you haven't deployed any, it's on the internal side, right? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] That's correct, I can only speak internally. I can't provide any information regarding their AI implementation from a marketing perspective. I believe you're correct. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] So, from your viewpoint, AI will be rolled out internally. It's going to happen. Are you operating under the mindset of \\\"measure twice, cut once\\\" and developing a policy before implementation? Or are you currently assessing the potential risks and approaching it cautiously? Do you see opportunities to take advantage of or are you primarily concerned about the risks involved? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR]  I think it's a bit of both. From our perspective, we are very excited as a comms team. We have access to a small sandbox, an AI space, within the company for different teams to play around with. My senior leader is forward-thinking and believes we need to understand how to use these things to do our jobs. She is very much in favor of exploring and potentially leveraging AI. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"However, we also approach it with caution. Our intellectual property (IP) is valuable, so we must be careful. The biggest risk for us is someone taking our designs and loading them into an AI program, making them available in the cloud. This worst-case scenario is a major concern for our security teams. They want to thoroughly vet all AI tools, understand where the data goes, and ensure data security. This cautious approach is why we have been slow with adopting Copilot, for example. But once we have clearance from a security perspective, we are eager to jump right in and explore AI as a comms team. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From a content creation perspective, I am personally interested in AI's potential to improve usability and findability. I would love to see how it can help employees find documents even if they don't know the exact name or location. I hope that AI can assist us in suggesting relevant documents to users. Overall, we are all in favor of embracing AI and its potential benefits. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] We have observed a recurring pattern in organizations that are taking a methodical approach to implementing AI. These organizations are establishing governance committees, conducting tests and trials, and exploring proof of concepts. This cautious approach is commendable as it allows for a thorough understanding of our strategy and how we should deploy AI. On the vendor side, however, there is a tendency to simply add AI as a feature without considering the overall value proposition. If every organization follows this approach, it will lead to AI friction and potential issues with information management. We are already experiencing friction on a daily basis. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"I came across some LinkedIn posts discussing the ownership of the intranet, and it's a topic that often arises in conversations with digital workplace leaders. The question is, who should own the intranet? Is it the responsibility of the business or IT? I understand that there may be some friction surrounding this issue. I would appreciate hearing your perspective on this matter, as I was unable to attend the presentation and learn more about it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] In my presentation titled \\\"Who Owns the Digital Workplace?\\\", I aim to challenge the notion that IT solely owns the digital workplace. I draw an analogy between Chip and Joanna Gaines from the show \\\"Fixer Upper\\\" to illustrate the different roles within the digital workplace. Chip represents IT, responsible for the technical aspects and ensuring everything functions smoothly. Joanna, on the other hand, symbolizes the business side, focusing on aesthetics and user experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While IT excels at maintaining infrastructure and resolving technical issues, I argue that certain aspects, such as choosing throw pillows (metaphorically speaking), should be left to the business side. This is not to undermine IT's capabilities, but rather to emphasize the importance of collaboration and recognizing each other's strengths. The Chip and Joanna Gaines analogy also highlights the partnership aspect of the digital workplace, where both sides work together towards a common goal. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When discussing ownership, I believe it's crucial to consider different elements. Often, IT assumes ownership due to the term \\\"digital,\\\" assuming it falls under their purview. However, I view the digital workplace as an ecosystem that revolves around people. It's not solely a technological matter. While IT plays a role in ensuring data integration and application functionality, the business should set the vision for how these tools are utilized and how the environment is structured. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The intranet serves as a cornerstone of the digital workplace. IT takes responsibility for the technical aspects, such as data integration and application functionality. However, the business should determine the layout, information organization, and presentation style. Ideally, individuals with a knack for these aspects can bridge the gap between the business and IT, ensuring effective collaboration. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I understand that some well-intentioned individuals on the IT side may feel defensive when discussing this topic. However, I am not suggesting taking away their responsibilities. Rather, I am emphasizing the importance of prioritizing user experience and business analysis, even during lean times. When resources are limited, it becomes evident where priorities lie. If a particular function is crucial for the business, it should consider hiring someone dedicated to that role. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately, the business should take ownership of setting the vision and working closely with IT to create the desired digital workplace experience. This collaboration requires a relatively new skill set that may not have existed in previous generations. By recognizing the strengths of both sides and fostering effective communication, we can create a digital workplace that truly meets the needs of the organization. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR]  It’s funny, you started describing it in a way that reminded me of a ship. It's interesting how, when times are good, the umbrellas are out, but when times get rough, the engineers have to go down to the boiler room, batten down the hatches, and remove all the window dressing. It's like everything unnecessary goes right off the ship. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] When you're an employee trying to get things done, the 20% gap between the solutions available and what you actually need can make a big difference. While some companies, like Disney, excel at creating amazing systems for their guests, most corporate settings settle for getting 80% of the way there. That's where the human layer comes in. I believe that having the right people in place is crucial for building a digital workplace worth bragging about. However, I've noticed that the term \\\"digital workplace leader\\\" is often misused. Many job descriptions labeled as digital workplace leaders are actually focused on application management or IT roles. This lack of clarity can make it challenging for organizations to find the right person for the job. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] Yeah that's a good point. The name itself, digital workplace leader, hasn't matured to the point where it's universally understood as it pertains to its role, strategy, or point of view. Let's say if you're a vendor and you're looking for a digital workplace leader well then you have to kind of go in and understand what really do you do? To your point if someone manages a service support desk, that's not a digital workplace leader. That's not someone high in the organization looking across the tech stack, the business requirements, the business needs, or the strategy asking “what are our business objectives?” and really being that anchor point between the two. Regrettably for most organizations they don't necessarily have a true digital workplace leader who is able to span both sides between the business, IT led strategy, and have that seat at the table. I'm not sure why it hasn't necessarily caught on because we have been talking about it for for years. You see it happen with many organizations where they start to stand up a strategy and a governance plan that assists the business. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What advice would you give to organizations that are looking to do better? And if someone is a digital workplace leader such as yourself, how do they begin to raise their profile or build better bridges between the business and IT? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] That's a great question. If you're in the role and have established it in some way, one of the first things I would suggest is implementing some form of governance. Start by building a small committee, primarily consisting of IT personnel. This committee should meet regularly to review feedback from all levels, including the lowest level, to ensure everyone's input is considered. By having these conversations, you can address deployment requests and gather insights from different teams. Initially, there might be some confusion about the purpose of these meetings, but as discussions progress, everyone will start to understand the direction and goals. This approach provides immediate value and helps communicate your intentions to your colleagues. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"However, a challenge you might face is determining who has the authority to make decisions. By raising this question, you can highlight the gaps and encourage others to provide answers. This process gradually emphasizes the importance of paying attention to these matters. It's important to note that this path requires explaining, re-explaining, and course correcting, rather than seeking fame and fortune. Additionally, you may encounter duplicate requests, but as you connect the dots and gain credibility, people will start coming to you in advance. This concrete approach, combined with the right contacts and initial conversations, is a great way to start. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On a related note, I believe the concept of the digital workplace is evolving into the digital employee experience. While the former focuses on technology, the latter encompasses a broader perspective. I see this as the next iteration of my role. It involves not only regulating the technology in the workspace but also considering the overall experience employees have with digital tools and applications. Although this may not directly answer your question, I wanted to mention it as it relates to the broader scope of my responsibilities. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] From your perspective, Dante, let me recap what I think I just heard. There is currently ambiguity around the term \\\"digital workplace leader.\\\" It could refer to various aspects such as communications and intranets, but it could also encompass the responsibility of keeping the digital environment functional. However, what you're suggesting is that there should be a focus on a \\\"digital employee experience leader,\\\" which is more about the day-to-day working environment. In your view, is this role about establishing a peer relationship and fostering collaboration, or is it more about a one-sided approach? Is it more like \\\"Harry Met Sally\\\" or \\\"War of the Worlds\\\"? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] It's a great question, and honestly, I haven't thought that far ahead. If the digital workplace becomes primarily an IT role focused on application management, then it should be considered a peer partnership role within IT, in my opinion. However, if it's more about the experiential aspect, then it might just be a different name for the same work. In that case, you may not necessarily need a separate digital workplace leader. Instead, you could have an intranet manager and someone dedicated to managing collaboration tools, for example. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] Now, let's consider the metric they are trying to drive up in the context of a digital workplace experience leader. For the role of \\\"keeping the lights on,\\\" the metric would be ensuring that everything is running smoothly and all systems are functioning properly. However, in the realm of a digital workplace experience leader, what would be their Northstar metric? What are they aiming to achieve? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] In all likelihood, the content will be similar to a regular Employee Engagement survey. It will track Employee Engagement and include questions related to Communications. It is important to correlate these questions with communication goals, such as knowing what's going on across the company and feeling well informed. Including experiential questions within the survey can provide even better insights, such as asking employees if they are proud to work here or if it is easy to do their job on a day-to-day basis. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another approach worth considering is conducting a communication survey. This type of survey asks specific and pointed questions, such as whether employees know what tools are available, if they find them easy to work with, or if they feel overwhelmed by applications. This allows for direct feedback from employees. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"However, surveys are only part of the equation. Technologies that can track the real behavior of employees are also important. These technologies can provide insights into what employees are saying and how they feel. For example, some technologies can track the percentage of posts in teams that include an \\\"at mention.\\\" Setting a target for this metric can help gauge employee engagement. Additionally, tracking the use of question marks in chats, the increase in chats, or the decrease in emails can provide valuable insights into the effectiveness of communication efforts. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The availability of metrics that measure real behavior is improving, making it easier to quantify the value of communication efforts. Demonstrating knowledgeable usage of technologies can be a valuable metric. There are tools available that can track and analyze these metrics. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] I'm glad you brought up this point because it seems like you're seeking evidence that the workplace is indeed excellent and user-friendly, with all the necessary tools in place. I was going to ask if you believe that the experience leader should ultimately be responsible for tracking retention. My assumption is that retention falls under their purview, but if the tools are easy to use, it becomes the company's responsibility to ensure employee retention. Do you view retention as part of the company's overall mission? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I believe it is a part of the overall mission, but not a significant one. While being frustrated by tools at work can be a source of frustration and potentially make it easier to leave, I don't think it surpasses the impact of having a poor manager or simply not liking the company as the main reasons for employee turnover. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] I recently heard a similar sentiment in Dallas a few weeks ago: \\\"Your digital experience is your manager, and your manager is your digital experience.\\\" In other words, if you have a great manager, your digital experience will be positive regardless of the tools. Conversely, if you have an awful manager, it won't matter how good your digital experience is.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I would love to see experience as part of what makes these intangible aspects difficult to measure. Sentiment and how people feel about something can only be gauged based on what they express, and tracking their behaviors can provide some insights. However, factors like employee retention and recruitment can also indicate the quality of a workplace. For instance, many tools now allow for employee advocacy, where articles from the internal intranet can be shared on personal social media networks to showcase the positive aspects of the organization. This can contribute to recruitment efforts and potentially increase subscriptions on platforms like Glassdoor, LinkedIn, and even Instagram for brand promotion. While it may be challenging to make a significant impact on well-established Instagram accounts, there are still opportunities to explore new and creative ways to improve and enhance the organization's presence. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] And that's a data point of engagement as well. If you're an organization that is engaged, I'm more likely to share that content with my social network. On the other hand, if I'm a disengaged employee, you can pretty much guarantee that isn't going to happen. They're not going to be going out there promoting and being a strong advocate and champion for the brand and the product. They're probably spending their time thinking about ways of getting out, as opposed to promotion. This can be a nice measure in accordance with eNPS, as I'm sure there's some correlation between the two. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Looking ahead, Dante, into the future, we talked a bit about AI. But what emerging technologies and trends do you see that should be top-of-mind for digital workplace leaders? We discussed metrics and governance strategy AI, but what do you think is around the corner or even potentially some threats to the digital workplace that perhaps we haven't discussed? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" [DR] I believe that the technologies focused on simplifying administration and enabling self-service from business owners rather than IT are significant. It's like the internet being a house, where more and more applications require less involvement from IT teams. Instead, they handle the essential connections like electrical and plumbing, while the internal management can be done by the administrators themselves. This shift is beneficial because IT teams are often overwhelmed, and every change becomes a major undertaking if they need to be involved. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another crucial aspect is the ability to reach employees regardless of the application they are using. When I first learned about Workgrid and how it operates within the browser, I was impressed. It doesn't matter which intranet or HR system I have; Workgrid meets me where I am every day. I no longer need to create pages or links on my intranet to access tasks from different applications. It would be even more convenient if someone developed a desktop app that functions in a similar way, eliminating the need to open a browser for these tasks. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overall, the more technology can seamlessly integrate with different applications and provide a unified interface, the better it will be for users. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] It's interesting, Dante, that you're now dating yourself because you are that desktop user. You know, your kids are probably wondering why they have to use a device that won't fit in one hand. Somewhere in between, there are people who simply open up the computer and use it to fire up a browser, without really understanding the operating system underneath it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] Fair enough guilty is charged  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] You raise an excellent point about the importance of humane technology. Our focus has always been on providing a humane approach to employee well-being, rather than using it as a means to sell our services or products. Unlike many SaaS vendors who prioritize product utilization and consumption, we believe that technology should aim to minimize digital friction and enhance the employee experience across various applications and vendors. It is crucial to create technology that aligns with the employee's journey, rather than solely focusing on what the technology itself offers. This shift towards a more employee-centric approach may seem ambitious, but it is necessary for fostering a harmonious and productive work environment.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] I think you're onto something. One of the biggest obstacles to improving the user experience from an enterprise perspective is the extensive effort required to make these platforms work as intended. This process, often referred to as \\\"boiling the ocean,\\\" involves making significant data changes such as adding or modifying fields. In an enterprise with tens of thousands of employees, these changes can be massive undertakings. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a result, many companies are forced to forgo certain features or find workarounds. For example, a promising feature may require employees to visit another website for approval, limiting its usability. This challenge persists because integrating data from different systems is often difficult due to differences in how the data is structured and interpreted. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To address this challenge, it would be beneficial to provide employees with the necessary information without requiring extensive application modifications. By finding a way to bridge the gap between different systems and their respective data points, we can make significant progress in improving the user experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] Well hopefully we start moving in that direction. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] It's amusing because one of the things about AI that concerns me, and it may just reflect my lack of understanding of how it works, is that AI can solve a problem for you without considering the long-term implications or scalability of the solution. So, in theory, you could have AI designing processes and flows for people all the time, but it would never recognize that it's essentially doing the same thing repeatedly. I'm unsure how it would be possible to build this at an enterprise level. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[FP] In a world where everyone has built their own bots, a fascinating concept emerges: the war of the Bots. AI sprawl has taken over, and it's intriguing to see the various experiments being conducted. One such experiment involves regenerative AI building code. While some of these experiments show promise, others fall short. Unfortunately, none of them have been properly documented or undergone code review. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] Yeah, exactly right. But now, when you make that available to the business, you'll have people building mini apps all over the place. I don't mean to sound doom and gloom about it, but it's something I don't quite understand. I don't know how it's going to land when we start making AI available through all these different tools. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] Dante, thank you for joining us on the show today. We would love for our audience to learn more about Tapestry and yourself. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[DR] If you have social media accounts, please feel free to connect with me. You can find me on LinkedIn as Dante Ragazzo. I believe I'm one of a kind.  To learn more about \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.tapestry.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tapestry\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", visit our website at tapestry.com. You can also follow us on Instagram, Glassdoor, and LinkedIn. Don't forget to give our brands - Coach, Kate Spade, and Stuart Weitzman - a follow as well. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3603b1a3-160f-59c4-8c62-0b95960a7dd9","title":"Workgrid Software Introduces New Browser Extension","externalTitle":null,"slug":"workgrid-software-introduces-new-browser-extension","publishDate":"2024-05-22T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=768&h=480&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=1024&h=640&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=1366&h=854&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=1920&h=1200&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=3840&h=2400&q=60&fm=webp&bg=transparent 3840w","sizes":"(min-width: 3840px) 3840px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=3840&h=2400&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=768&h=480&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=1024&h=640&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=1366&h=854&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=1920&h=1200&q=60&fm=png&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png?w=3840&h=2400&q=60&fm=png&bg=transparent 3840w","sizes":"(min-width: 3840px) 3840px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":3840,"height":2400},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/76eHi7xbDkFORD4ovO6Q8Z/c25fd15b8b47a833c5cec296e642d4dd/Open_Browser_Badged_Notifs_3x.png"}},"description":{"description":"Bringing conversational AI to employees wherever they work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid AI Assistant is now available as a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/browser\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"browser extension\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", expanding the reach of Workgrid’s content and AI capabilities to wherever employees are across the internet. The browser extension joins the AI Assistant’s existing channels including the intranet and Microsoft Teams.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Features of the AI Assistant, including integrations to popular business systems, intelligent nudges and notifications, and enterprise-grade conversational AI, are available within the browser experience. Workgrid’s persistent briefing experience provides an at-a-glance view of the most recent tasks and notifications for employees to easily keep track of what hasn’t been addressed yet. 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Employees can install the browser from the Chrome Web Store and Firefox Add-Ons; or browser admins can push the extension across the organization for easy adoption.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s conversational experiences are customizable using the platform’s no-code editor which allows users to configure experiences and automation within a drag-and-drop interface. Workgrid boasts an app catalog that includes over 50 app templates ready to install out-of-the-box including a range of data sources from major software providers including Azure, AWS, and ServiceNow.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6XQ2218MdXgA535Zsm515Z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing the AI Assistant to the internet browser gives organizations the opportunity to reduce digital friction for employees while also maintaining and driving adoption of their existing technology stack. With flexible access across the workplace, the Assistant is readily available for employees to initiate actions, complete workflows, and find information. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3c2DnaiuCE0XABeV8XO56z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to learn more about the Browser Extension! \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"666c584b-aa36-5895-82dc-b32187b60f18","title":"May 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"May 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"may-2024-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-05-21T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-driven Transformation for Employees\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The AI train has left the station and many have been left to figure out the best ways to maximize this technology for their organization. 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Here's a look at how organizations are embracing AI in 2024.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From HR Tech Outlook\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.hrtechoutlook.com/workgrid-software\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The AI Work Assistant Focused on Improving the Digital Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing AI to your HR tech stack can have drastic impacts on the overall employee experience. Here's a look at how an AI assistant is improving the digital experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Forbes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/forbestechcouncil/2024/04/03/the-intranet-cinderella-story-dreaming-big-with-ai/?sh=623398b25b3f\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Intranet Cinderella Story: Dreaming Big With AI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology and fairy tales aren't often discussed in the same sentence, but as the AI story unfolds we're witnessing the intranet Cinderella story: dreaming big with AI.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/these-ai-features-are-revolutionizing-ex-platforms-in-2024/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"4 AI Features that Are Revolutionizing EX Platforms in 2024\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today AI offers an opportunity to support organizations and improve operations. These AI features are revolutionizing employee experience platforms in 2024.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1zBb0f3BB9E0ZY0iDSoPTf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Attention Spans in the Digital Age\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gloria Mark, Ph.D., is a psychologist, professor, and author of \\\"Attention Span: A Groundbreaking Way to Restore Balance, Happiness and Productivity\\\". In \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-attention-spans-in-the-digital-age\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this podcast episode\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", Gloria brings her extensive research to the table, diving into the complexities of attention, executive function, and the impact of modern workplace distractions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Travel Reminders\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees plan and prepare for work travel with the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/concur/travel\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Concur Travel Reminders\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" app. Out of the box this app automatically delivers an itinerary reminder with details including travel dates, booking sources, and more. It also reminds employees to bring a corporate credit card two days before scheduled travel. The AI Assistant streamlines information and automates workflows so employees don't have to worry about what's coming up. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6xa9yVhUom5gGdYVmcJteX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"820e9f0a-4e72-5508-a2d4-1abb9e9631a2","title":"Attention Spans in the Digital Age with Gloria Mark, Ph.D.","externalTitle":"Attention Spans in the Digital Age with Gloria Mark, Ph.D.","slug":"attention-spans-in-the-digital-age-with-gloria-mark-ph-d","publishDate":"2024-05-08T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Guided Attention","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=768&h=439&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=1024&h=585&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=1366&h=781&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=1540&h=880&q=60&fm=webp&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=1540&h=880&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=768&h=439&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=1024&h=585&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=1366&h=781&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png?w=1540&h=880&q=60&fm=png&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1540,"height":880},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5PgwQbGGwJqKS6u1nLYcB4/d5c54512e870fac4b294547a44992e95/Gloria_Mark_Podcast_Resource_Thumbnail__1540___880_px_.png"}},"description":{"description":"Explore the complexities of attention, the impact of modern workplace disruptions, and effective strategies to enhance focus and productivity with author Gloria Mark, Ph.D. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Welcome back to the show, folks! In today's episode, we have a special treat as we delve into one of the most pressing issues of our modern digital lives: the challenge of maintaining focus and attention in an age dominated by digital distractions. Joining us is Dr. Gloria Mark, a luminary in the field of workplace psychology and digital wellness, and author of the recent landmark book, \\\"Attention Span: A Groundbreaking Way to Restore Balance, Happiness, and Productivity.\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Dr. Mark's extensive research sheds light on the intricate dance between technology and our cognitive functions, offering profound insights on how our digital interactions shape our ability to concentrate, make decisions, and ultimately find satisfaction in our work and lives. Today, we will explore the concept of attention in the workplace, unraveling the complexities of focus and executive function. Dr. Mark will guide us through the psychological frameworks that underpin our daily interactions with technology and share innovative strategies for reframing our relationship with digital tools.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We will also delve into practical techniques that promise to enhance productivity, well-being, and happiness, drawing upon the rich tapestry of research and real-world applications presented in Dr. Mark's book. Join us as we embark on a journey to reclaim our attention, reshape our technological relationship with tech, and maybe rediscover the balance that lies at the heart of a fulfilling life and career.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1zBb0f3BB9E0ZY0iDSoPTf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"The following has been transcribed from the original podcast interview.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Gloria, thank you so much for joining us today. Your book, \\\"Attention Span: A Groundbreaking Way to Restore Balance, Happiness, and Productivity,\\\" was released just about a year ago, and I have to say, I am a huge fan of your work. It was a fantastic read, truly eye-opening. For those who may be unfamiliar with your work, could you please tell us a little bit about yourself and some of the work you've been doing over the last few years?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] I'm trained as a psychologist, but for decades I've worked in the field of human-computer interaction. My approach involves applying psychological theories to understand how people use technology in their everyday lives. Unlike traditional psychologists who conduct experiments in laboratories, I prefer to create what I call \\\"Living Laboratories.\\\" This means I go to where people are and observe how they interact with technology in their real-world environments.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Most of my studies have focused on the workplace, examining how people use computers, various applications, electronic communications, and smartphones. To gather data, I utilize a variety of sensors instead of relying on self-reporting, as people tend to be unreliable in reporting their technology usage. With participants' consent and awareness, we employ computer logging to track their activities. Additionally, we use sensors to measure stress levels, such as heart rate monitors to capture heart rate variability. To assess face-to-face interaction, we utilize lightweight cameras worn around the neck. Lastly, we employ a technique called experience sampling, where participants report their subjective impressions in real-time, providing valuable insights.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By synchronizing all of this data, we are able to create a comprehensive picture of people's experiences when they are using technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] That's incredible. That methodology must have changed quite a bit over the last 20-25 years that you've been working in the space.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] Yeah, absolutely! It was very primitive when we started out 20 years ago. We would follow people with stopwatches because that was the most accurate way to capture how long people's attention was on a screen at the time. Since then, computer logging software and heart rate monitors have continually improved. Now, we use a variety of tools, including wrist wearables, to track attention. Overall, there has been a significant improvement in our methods.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] That's fascinating! Given your extensive experience in tracking attention spans for over two decades, some of your research can definitely raise some alarm bells. I came across a statistic that states the average attention span is a mere 47 seconds or less before we end up context switching. It's quite intriguing to think about how we reached this point.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] How did we get there? Well, let's take a look at the past 20 years. Back then, we used stopwatches to measure the average time people spent on a screen, which was around two and a half minutes. But since then, technology has rapidly evolved. In 2007, the smartphone was introduced, followed by the launch of Facebook in 2003. These platforms gained immense popularity, and we also saw the rise of other platforms like Twitter and TikTok, which have become major sources of attention drain. Additionally, the growth of e-commerce and the increasing reliance on online services in various sectors, such as healthcare and government, have further integrated technology into people's lives. As a result, new habits have formed in how we use technology, with tools like Slack and email becoming significant attention drains. It's clear that a lot has changed in the span of 20 years.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] It seems that the additional paths and behaviors being created are starting to form patterns in individuals, pulling them away and causing distractions. This summary captures the idea of how these patterns might affect us. How can we further explore this concept?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] I think it's important to note that people today spend an average of 10 hours a day on screens, including computers, phones, and watching TV and films. This prolonged screen time has led to the development of certain habits, making it difficult for many individuals to disconnect. Additionally, there are specific habits associated with electronic communications such as email, Slack, and texting. In the workplace, effective communication is crucial for maintaining social capital and professional relationships. Ignoring messages can result in a loss of social capital, so it's important to stay on top of communication and respond promptly. As a result, the number of messages tends to increase, and email has become a popular medium for delegating tasks. Interestingly, research has shown a significant shift in work behavior over the years. In the past, people spent around 30% of their day at their desks, with the rest of the time dedicated to meetings and other activities. However, more recently, this percentage has increased to 90%, primarily due to the shift towards digital communication and remote work. Face-to-face interactions have been replaced by email, Zoom, and other digital platforms, allowing people to interact with information and each other in a digital manner. This transformation has significantly impacted the way we work and communicate.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Has the implementation of these new technologies and workflows actually resulted in any tangible benefits? Despite the advancements in technology and new work methods, productivity levels have not significantly improved. By relying on workflows, tasks, and applications to handle interactions that would have traditionally occurred between humans, have we unintentionally created more issues? Could it be that we are distancing ourselves from the essence of humanity in our work processes?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] While there are certainly benefits to digital technology, it also comes with its drawbacks. On one hand, the convenience of word processors and email allows us to quickly and efficiently communicate and complete tasks. However, on the other hand, the constant influx of information can be overwhelming and taxing on our attention. Our minds have limitations when it comes to processing and managing the vast amount of information and communication that technology enables. Despite the tools and capabilities we have, it's important to recognize that our human minds still have limitations. We cannot expect ourselves to handle everything without experiencing some level of strain. It's like trying to sip through a straw or look through a telescope - we naturally narrow our focus to avoid being overwhelmed by distractions. While it's possible that future advancements, such as implanted chips, may enhance our ability to process information, it's unlikely to happen anytime soon.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Is the analogy of tension falling and getting shaken in the workplace a good one, or is there a better analogy we should consider?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] I like to use the analogy of a flashlight, which comes from Don Norman's work in HCI. The idea is that a flashlight can have a narrow beam, allowing us to focus on one thing, or we can widen the beam to become aware of our environment and what's on the periphery. There are tradeoffs for both approaches. When we're focused, we may not be aware of what's happening around us. On the other hand, when we have a broad beam, we can become susceptible to distractions but gain valuable information from our surroundings.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For example, I conducted a study at the Jet Propulsion Lab, where people were designing space missions. They needed to be super focused at times, but also expand their attention to hear relevant discussions. By being flexible in how they used their attention, they were able to design a space mission in just nine hours. It was truly phenomenal and highly successful.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overall, the analogy of the flashlight highlights the importance of balancing focus and awareness in different situations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Was it a fortunate coincidence that they hired the right people for the role, allowing them to naturally expand on the personas? Or were they actively searching for individuals who fit the persona?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] The reason they were seeking the Persona is because not everyone is suited to work in such an environment. It requires a special kind of personality, as some individuals may experience burnout due to the intensive nature of the work. In a typical workplace, shared spaces are not as prevalent. While you may share an office with someone, it is important to note that people can still experience burnout, especially when they are constantly bombarded with information through their devices. It is not feasible for a workplace to solely rely on a specific personality type to handle this kind of information. Instead, everyone should be equipped to handle it effectively.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] One of the things I was curious about is what happens if our attention is constantly interrupted. If we don't give employees enough downtime or time to focus and get into a state of flow, do we end up creating a pattern that erodes what we ultimately want - people working in fulfilling and worthwhile places?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] Yes, that's right. When individuals become overwhelmed, they can experience fatigue, exhaustion, and ultimately burnout. This is a serious issue as exhaustion can lead to chronic health conditions, which can negatively impact both individuals and organizations. Increased absenteeism and decreased motivation are common consequences of burnout.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One important aspect of our cognitive function is the executive function, often referred to as the CEO of the mind. It plays a crucial role in directing our attention, making decisions, filtering out distractions, and keeping us on track. However, when we are exhausted, our executive function becomes impaired and is unable to perform its duties effectively. As a result, we become more susceptible to distractions, which further contributes to our fatigue. This cycle of susceptibility to distractions and dealing with distractions can lead us down the path of exhaustion and potential burnout.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our research consistently shows a correlation between attention shifting in different contexts and stress levels, as measured by heart rate monitors. These findings highlight the repercussions of not managing our attention effectively.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] It is truly fascinating to witness the peaks, valleys, and spikes in attention as individuals switch their focus and their biometrics provide valuable data.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] By syncing all this data in real time, we can gain valuable insights into people's experiences based on their device usage.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] That's amazing! Is executive function something that can be innate? Are you born with it? It seems like it can obviously be eroded, but can it be trained? As a parent of two children, I worry about this. Is it something you can foster resilience in?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] It is fascinating to note that executive function in children does not fully mature until around the age of 10 or during their teenage years. However, the concerning trend is that children are being exposed to digital devices at a young age, immersing themselves in a digital environment filled with various distractions. Unfortunately, their still-developing executive function skills make it challenging for them to effectively control these distractions. Consequently, children are forming habits that are not conducive to their overall well-being.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Research has shown that when children are exposed to fast-paced videos or engage in multitasking activities, their ability to pay attention is negatively impacted. This suggests that their executive function is affected, possibly due to fatigue caused by watching videos with rapid shot changes or constantly switching tasks.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In conclusion, it is crucial to consider the impact of digital devices on children's executive function and their ability to manage distractions. By understanding these effects, we can work towards promoting healthier habits and environments for children's cognitive development.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] I have noticed that sometimes my daughter comes home from school and asks to watch certain shows. However, I have observed that these shows often have rapid scene changes and high volume, which seems to be more focused on stimulating dopamine rather than telling a story. As soon as I notice this, I know it's not a healthy choice for her, so I limit her viewing time to just a few seconds.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] Yeah, it's great that you do that. As I discuss in my book, shot lengths in film and TV have decreased over the years and now average about 4 seconds. They used to be much longer. Nowadays, with the abundance of YouTube videos and films, people are constantly exposed to shorter shot lengths. While I'm not suggesting that this directly causes our short attention spans, I do believe that it reinforces them. Film and TV directors and editors design these shot lengths to cater to what they believe will capture people's attention. They believe that rapid changes in shot lengths create arousal, which we know to be true. As a result, we find ourselves in a peculiar cycle with all forms of media.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] We're facing challenges from all sides, both in the workplace and in our personal lives. One topic I'd like to discuss is email. It's often seen as a major problem for many organizations, but it's something we have to deal with. In your book, you mentioned the habit of immediately clicking on email notifications when they pop up in the bottom right-hand corner of the screen. This behavior pattern is quite fascinating. I even asked a few friends and colleagues about it, and they confirmed that they do the same thing. It's almost like playing whack-a-mole, trying to dismiss those notifications. I'm curious, why do you think this behavior is so pervasive within organizations?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] Firstly, let me provide some additional information about email. According to our research, people check their emails an average of 77 times a day, which is quite a significant amount. In fact, our previous study conducted last year found a similar average of 74 times a day. It's interesting to note that people don't just check their emails in response to notifications, but they also have an inherent urge to do so. Checking email has become a habit for many individuals.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Now, let's explore the reasons behind this behavior. As mentioned earlier, email plays a role in building social capital. Additionally, it promotes randomly reinforced behavior. This means that although most of the time you may not receive any particularly interesting emails, occasionally you'll come across something truly fantastic. It could be an invitation to speak at a keynote event, attend a special occasion, or even news of winning an award. These occasional rewards are enough to keep people hooked to their email, as they anticipate the possibility of receiving something great. Consequently, individuals remain glued to their email accounts in search of these rewarding moments.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] That's fascinating! It's like we're the mice hitting the lever for food. In the book, you mentioned Maya Angelou and her ability to use tools and other methods to occupy her mind. I would love to hear more about how you decompress and occupy yourself with lightweight activities to refill your attention. It's interesting how you can expand and contract your focus, but still come back to things. Could you please elaborate on this topic?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] I'm glad you brought up this topic because I also love the example you mentioned. The starting point is that people have a limited amount of cognitive resources or attentional capacity. To illustrate this, I like to use the metaphor of a fuel tank. Throughout the day, our activities drain this tank, but there are also activities that can refill it. For example, constantly switching our attention every 47 seconds and dealing with emails can drain the tank, while taking breaks or engaging in enjoyable lightweight activities can replenish it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There is a myth that suggests we should try to focus on our devices for extended periods of time. You can find articles online that claim to teach you how to focus non-stop for 10 hours. However, it's important to recognize that this is not humanly possible. Just like we can't lift weights nonstop for long periods, our minds also need rest and the opportunity to replenish their attentional resources.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Maya Angelou talked about her \\\"big mind\\\" and her \\\"little mind.\\\" Her big mind was what she used for deep thought and to produce her great work. However, she also recognized the importance of her little mind. Her little mind was when she engaged in crossword puzzles or other simple activities that were enjoyable. This helped her replenish her cognitive resources. When we engage in these lightweight activities, our minds are still working, but it also gives us a chance to destress and clear our minds. Interestingly, research shows that people are happiest when they're using their so-called little minds. These activities are easy and engaging, unlike the stress involved in focusing. While focusing can be rewarding, it can also be challenging and less enjoyable.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Therefore, it's important to find a balance. Pay attention to when you start feeling fatigued, as that's the time to pull back and let your mind replenish. You don't have to do simple puzzles; you can go for a walk or spend time in nature. Research has shown that just 20 minutes in nature can significantly reduce stress and enhance creativity, specifically in terms of generating more ideas through divergent thinking (brainstorming). So, there are various ways to give yourself the opportunity to replenish. It's crucial to intersperse periods of using your little mind with periods of using your big mind, as it helps improve performance with your big mind.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] One of the prevalent aspects of North American culture is the \\\"always on\\\" mentality. This is particularly relevant for our audience, which consists of digital workplace leaders and CIOs. How can these individuals initiate efforts to cultivate a healthier relationship between their employees and technology? It is important to acknowledge that employees cannot be expected to maintain 100% focus on their tasks throughout the entire 8-hour workday. They require breaks and moments of relief to maintain their attention and well-being. What strategies can leaders employ to foster a better balance and promote a healthier relationship between employees and their work technology?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] I believe it's important for organizations to give employees permission to take significant breaks. Many people feel pressured to constantly work without breaks due to deadlines and unrealistic workloads. However, it's crucial to understand that both quantity and quality of work suffer when employees are overworked. By promoting well-being and allowing employees to take regular breaks, we can enhance their attentional capacity and ultimately improve the quality of their work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Prioritizing employee well-being over pushing for higher output and productivity is essential. The broaden and build theory in psychology supports this idea, as it suggests that positive well-being leads to better performance and increased motivation. When employees have the opportunity to take breaks and restore their energy, they become more engaged and involved in their work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let's consider how we can create a work environment that promotes positive well-being and encourages employees to take regular breaks. This will not only benefit their overall motivation and engagement but also lead to better productivity and quality outcomes\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Is there any emerging research on how employees are reacting to the recent changes in terms of attention, stress, and wellness? It's been quite a transition from working in an office to remote work during the COVID-19 pandemic, and now we're navigating the trial and error of returning to the office. I'm curious to know if there are any insights on how this shift is impacting employees' well-being and productivity.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] Ongoing research is being conducted to understand the optimal schedule for hybrid work. One key aspect is the importance of in-person social interaction for employees. For example, a study on motivation found that people use different types of motivation when working from home compared to when they are in person. In-person work provides social signals from others, which can enhance motivation and energy. However, when working from home, these signals are lacking. Therefore, finding the right schedule that allows employees to have in-person work for social interaction while also benefiting from the flexibility of remote work is crucial.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Hybrid work has the potential to address the need for social interaction while providing the benefits of working from home, such as reduced commuting stress. However, it is important to consider the challenges that come with it. One challenge is establishing a regular schedule for employees. Research has shown that individuals tend to revert to working hours consistent with their chronotype, whether they are early birds or night owls. This inconsistency in schedules between the workplace and home needs to be addressed to ensure employees can effectively switch between the two environments.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It is worth noting that many individuals may not be aware of their most productive hours or the importance of regular schedules. Therefore, organizations will need to find ways to support employees in establishing and maintaining consistent schedules, taking into account their productivity peaks and preferences.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] One of the questions I had for you is about the concept of a digital detox. It seems to have gained popularity recently as people take breaks from social media and try to reduce their screen time. They aim to create healthier digital habits for themselves. However, I wonder if this trend is just a passing fad or if we are truly benefiting from it.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] I see digital detoxes and crash diets as similar in the sense that they both offer temporary solutions. Just like crash diets, where you lose weight only to return to old eating habits, digital detoxes may not lead to lasting change. Instead, what's more important is to change our way of life and develop a healthier relationship with digital technology. We can't escape the digital world we live in, but we can strive to have a better relationship with media and technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Rather than relying on digital detoxes, we should focus on changing our habits and gaining what I call \\\"Meta awareness\\\" - an awareness of our actions as they unfold. By understanding the reasons behind our urges to use social media, read the news, or surf the web, we can take intentional action and develop a plan to improve our well-being. It's about developing a greater understanding of ourselves and our relationships with technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Is there a relationship between meta-awareness and framing in terms of intent?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] Framing is the perspective we use when making decisions, such as browsing social media or reading the news. We can frame reading the news as a way to take a break or as a means of procrastination. Meta awareness involves understanding the framing and perspective we are using. It is important to recognize the power in understanding our unconscious actions with our devices. For example, clicking on a notification or feeling an internal urge to check something. Interestingly, people are just as likely to interrupt themselves as they are to be interrupted by external notifications. By understanding these dynamics, we can gain more control and agency over our attention, which is the central theme of the book.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Gloria, before we conclude today, could you please share where readers can find your latest work, research, and your highly recommended book? I personally have been thoroughly enjoying it, with dog-eared pages and highlighted sections.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[GM] Thank you for your support. I write a weekly column on Substack called \\\"The Future of Attention\\\" It is based on a significant experiment I conducted. You can find my Substack at https://gloriamark.substack.com/. Each week, I explore various topics related to our digital lives. For more information, please visit my website at www.gloriamark.com. You can also connect with me on LinkedIn and X.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e2307413-e468-542d-b500-6e8da2cbbed7","title":"Internal Communication and the Digital Workplace with Asia Kucza","externalTitle":"Internal Communication and the Digital Workplace with Asia Kucza","slug":"internal-communication-and-the-digital-workplace-with-asia-kucza","publishDate":"2024-05-01T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Internal Communications","backgroundColor":"#AFDAE9","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/wFBh2TJer0k034LRVZdBs/66782311a09b8caba7018352615b388e/Asia_Kucza_Podcast_Social_Graphic.png"}},"description":{"description":"Dive into the heart of effective internal communications within the digital workplace, featuring the expertise of Asia Kucza, Internal Communications Manager at State Street."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This episode of The Workgrid dives into the heart of effective internal communications within the digital workplace, featuring the expertise of Asia (Joanna) Kucza, Internal Communications Manager at State Street. Asia brings her extensive experience in internal communications, marketing, and public relations to the table, offering a comprehensive view of the value of strategic employee engagement and technology - in today's hybrid and digital work environments.   In this episode, we cover:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intricate process of digital segmentation for different personas within an organization \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The importance of analytics and effective syndication strategies for internal communications teams \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The selection of effective tools for employee comms \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The essential collaboration and rapport needed between IT departments and business units \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The perennial debate: “Who should be in charge of the corporate intranet?”  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is a must-listen for anyone interested in the junction of internal communications and the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"74P4hQ46ueaQmuC9wPclEu\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] Asia welcome to The Workgrid podcast! Before we get started could you tell us a little bit about yourself and some of the work you've been doing over the last few years\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] Thanks for the invitation. I'm currently Internal Communications Manager at State Street which is one of the leading custody banks with over 40,000 employees worldwide. My focus within the internal communications team is the technology area and our digital workspace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] Fantastic and I believe when we first met to kind of discuss the podcast you described a bit that you worked quite a bit within public relations and then transitioned over to internal communications. Can you tell me a bit about that?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] Yes, so my professional career has been always sort of on this junction of three areas which was HR, Communications, and Technology. I started as a public relations professional and I went through several different industries to land in the HR industry with recruitment companies of different sizes. From there I moved to more technology focused within HR. After around 10 years of that career, I decided to make a flip to the internal side of things. So, I went from external to internal, becoming the internal communications manager at State Street. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In my previous external facing career, I was expanding my role to marketing and it was both B2B and B2C marketing, so I was building a 360 portfolio of our perspective on communications both external to internal. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] That sounds like a perfect fit for working in and around the digital workplace and community external public relations, internal communications, and human resources as well. What are some of your takes on those key differences between external and internal comms, and really taking some of those best practices that are applied as practices within marketing for segmentation, understanding nuance, sentiment, etc. and bringing those into internal communications? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] I think there is so much that internal comms can learn from and kind of pull from external comms. I think we as internal have kind of been seen as the little sister or little brother if you will. You have these big areas of marketing like marketing research, channels, and technology that's been there, and companies have been investing heavily in. We're talking about technology right, so in thinking about technology tools that support marketing communications, personalization has been there for years, if not decades right. Segmentation is fundamental to building the whole chain of how the customer flows through different communications to create a marketing lead. I think that internal comms can be perceived in exactly the same way. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our customers are our internal audience, our employees, and we also want to take them on this journey from hearing about something, getting more interested in it, understanding it, and taking action. So, we kind of create internal leads. I like to think about it that way, and this is even more true for digital transformation, when we need people to embark on journeys with completely new technologies and embrace new ways of working, which is not always easy for them. We have to sell it to them so I think a lot of the philosophy behind how we think about internal comms should be similar to how we think about external comms.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The investment is not typically as high, as marketing is bringing profit that can be directly measured. There has always been a challenge with measuring internal comms in a way that proves this brings benefit to the company. Of course, it does, and there are better ways to measure, but I think technology is evolving for internal communications, and we have more tools to benefit from and make our work more precise in how we think about our audiences.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One important thing I'm always seeing as a benefit that internal comms has compared to external is that we know our audience well. We have them at hand, we have all these HR systems that help us understand who our audience is, we can reach out and connect with them directly and we don't need to assess if they're there or not. They are there, but we still must strategically think about it. Are our communications interesting enough? It's not enough to have someone's email to make sure they read and understand the content. We're also using different tools to capture the click-through rates and the actions that the employees are taking. I think we as internal comms are evolving in that way following the path set by marketing, but there's still a lot we can continue to do. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] It's a great point and certainly it's something that is often talked about around the digital workplace and employee experience which is internal communications is often \\\"the cobbler's children has no shoes” and then they look over the fence and marketing has all the shiny new toys in which to really identify segment measure etc. What are some of the ways that you've been segmenting and personalizing from a persona perspective to really identify and understand where people are? You mentioned the personas and the roles but the way they want to receive those communications could be very nuanced in terms of did this land? Was this opened? Was this understood? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] We have examined this matter from various perspectives. One crucial aspect is the user profile, as our employees also serve as users of our technology. The user profile varies significantly depending on the department they are in, as this determines the specific technology they utilize. It is important to consider their daily digital experience, which is shaped by the technology stack they have access to. Therefore, when crafting communications for broader groups of employees, we must consider whether their digital experiences are the same or if different personas require tailored messaging. By acknowledging the different scenarios in which they operate, we can ensure that our messaging is more relatable and aligns with their daily routines. While we typically categorize users by departments or locations, it is also essential to incorporate the element of their technology stack to enhance the reception and comprehension of our communications. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] What are some of those metrics that you might use to measure the effectiveness, knowing that the message, the communication, the campaign, has landed within a particular population? How might you go about measuring that and making sense of whether there's alignment? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] There are several stages or elements that we can measure to determine our success. One of the first stages is communication, specifically reaching the employees. We use different channels such as our intranet and internal social media platform to gauge the effectiveness of our communication. We look at metrics like views, reactions, and likes to assess the impact.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another important aspect is technology adoption. We work closely with our technology teams to analyze adoption from a technical perspective. This involves looking at metrics such as the number of users who logged in and took action within the platform. We want to ensure that users are following the path we have set for them with the adoption scheme and rollout of specific technologies.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"However, it's important to keep in mind that metrics don't capture everything. There will always be some areas where users may have read but not understood, launched but not used effectively, or have other challenges. To address this, we advise our technology partners to have basic resources like frequently asked questions (FAQs) to proactively address user concerns. We also provide channels for users to ask questions, such as forums, \\\"ask anything\\\" sessions for bigger rollouts, and dedicated technical office hours. Additionally, we offer training to support users in adapting to the changes. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In addition to looking at metrics, it's crucial to be proactive in creating different formats for our audiences to consume the change. This includes considering the different preferences of users in terms of how they want to be communicated with. While some may prefer regular emails, others may want to interact with the content on our social media platform, where they can directly respond, comment, ask questions, and share with colleagues. By offering these various formats, we create open channels for our leaders and technology teams to connect with our audiences and help them understand the change in more detail. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] That's great it sounds like you're marrying both the qualitative and the quantitative metrics as well as layering in the sentiment focused into more feedback loops whether it be through Community Q&A, AMAs, office hours etc. and gathering that data to really get a profile in terms of use usage adoption am I am I hearing that correct? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] Yes, that's exactly right. Another important pre-step is to pilot the bigger things. This involves having a group of motivated users who are willing to take the first step and test out new technologies. It's crucial to consider them not just as individuals, but also as representatives of the diverse personas within the company. This ensures that we capture a wide range of feedback, potential issues, and questions that may arise. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To effectively plan our pilots, we carefully consider how we want to collect feedback. We may choose to have sessions with the pilot group, set up a forum, or create a Teams Channel for discussions. There are various options available to us. The piloting process is essential as it helps the technology teams prepare the solution and ensures a smoother rollout. It also enables us, as internal communications professionals, to anticipate the content that will be needed. This way, when we roll out the technology, the teams are equipped with the language and resources to address common questions and provide instructions and guides. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I really appreciate working with our technology teams at State Street. They are eager to collaborate with us on creating these materials and guides. There is a strong sense of openness and respect for the users' need for better understanding and clarifications. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] I would like to discuss the topic of digital workplace technology as a whole. I'm not asking you to name any specific software vendors, but I'm curious to know what you think is lacking from an internal communications perspective in terms of software features and functionality. How do you believe these gaps could be addressed to better support corporate communication professionals? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] I would prioritize metrics as the first point because our current level of metrics is insufficient for understanding the impact of our communication efforts. Simply knowing the number of clicks or views does not provide us with valuable insights about our audience or their engagement with the content. We should aim to capture more information, such as demographic data and engagement behaviors, to better understand how our communication resonates with employees and motivates them to act. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Also, it is important to recognize that digital skills are becoming increasingly important in internal communications. Contrary to the assumption that internal communications professionals are not technically inclined, I believe that developing digital skills is crucial. We need more advanced options and tools to help us analyze and optimize our communication strategies. By leveraging these tools, we can gain a deeper understanding of how our content attracts employees' attention and drives engagement. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Furthermore, I would like the technology tools used for internal communications to offer a truly integrated experience. While some vendors claim to provide integration by offering a few channels together, I envision a more comprehensive integration that allows us to connect different tools from various vendors. This would enable us to track how employees interact with content across different platforms, such as email, intranet, and social platforms. By understanding the employee journey and identifying where they may get stuck or disengaged, we can develop targeted strategies to encourage their participation. For example, we could provide dedicated training or personalized messaging to address their specific needs and concerns. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My ideal scenario would involve robust metrics, advanced digital skills, and a fully integrated experience that allows us to analyze the employee journey and tailor our communication strategies accordingly. Any progress towards this vision would be greatly appreciated. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] Over the years, it has been amusing to hear that one of the challenges faced is the inability to effectively map the customer journey. It is true that there have been tools claiming to identify where people drop off, but if these tools are not integrated into the ecosystem, there are still gaps in the mapping process. On the marketing side, there are numerous technologies available to gain a deep understanding of the user, perhaps even understanding their conversations in their living room and their specific needs. \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] I would also add, Rob, that what you just said about the whole ecosystem is something we really need to consider as a company. Oftentimes, different departments bring in technologies to achieve their goals, but this can lead to a growing and sometimes confusing technology stack. Employees are left unsure of which platforms to use for what purpose, especially when the names of these platforms keep changing. It would be helpful to have a cohesive ecosystem in place to minimize confusion and make the employee experience smoother. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additionally, in internal communications, we tend to focus more on top-down messaging, targeting specific departments without considering the perspective of individual employees. Understanding the nuances of our audience, such as their adoption behavior and engagement levels, would greatly improve the effectiveness of our communications. Unfortunately, we currently lack tools to easily measure and capture these behaviors. Setting up a community of engaged users, like our digital Champions at State Street, is a step in the right direction, but we need technology that can identify and engage with different types of users during the rollout of new technologies. This would greatly enhance our productivity and effectiveness in the digital workspace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] I think in the near future, with the rise of AI, it will be possible to understand the user and deliver key messages intelligently across various channels. This is important because tech debt and unrationed technology pose significant challenges for organizations of all sizes. By having strong governance and efficient end user computing teams, we can reduce the technical debt that we manage and maintain, which often accounts for over 30% of our workload. If we can intuitively understand the user and deliver messages effectively, it will benefit both the organization and the employee. \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we transition into a more hybrid work model, it's important to reflect on the lessons learned from corporate communications pre-pandemic. With more people working remotely or in hybrid class models, the process of identifying and targeting our audience may have shifted or changed. It's crucial to understand how this identification process has evolved and whether any new strategies need to be implemented. Have there been any notable changes in how we approach targeting? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] I believe the recent shift towards multi-channel communication has emphasized the need for us, as internal communications professionals, to consider how we can effectively provide knowledge and information to users in a way that suits their preferences and availability. This may involve utilizing a combination of email, intranet, and interactive sessions, among other formats, to ensure employees can connect with the content that is most suitable for them. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additionally, the push towards remote and hybrid work has brought about a positive change in terms of leadership transparency and technology adoption. It is crucial for leaders to be transparent with employees about plans and strategies, helping them embrace constant change and feel more comfortable knowing that evolution is ongoing. By providing employees with the bigger context and explaining the reasons behind changes, they are more likely to accept and adapt to them. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This transparency, coupled with creativity and openness to using different communication channels, ultimately benefits the user. As internal communications professionals, we can leverage these various formats to help employees digest and engage with the information effectively. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] one of the questions I had for you is the relationship that oftentimes internal Communications, corporate Communications has to build across the business and as as well as IT how are some of the ways that you're partnering with it and user computing to ensure that the Technologies, the channels, the tech stack, is the right mix for your audience? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] Building a strong partnership is crucial for effective communication. It requires both the internal comms professional and technology partners to have curiosity, willingness to learn, and ask questions to understand and test technology. Educating partners on user needs, the importance of providing upfront answers to FAQs, and planning communication is essential. While agile approaches are valuable for optimizing rollouts, technology communications require upfront preparation and a language that is both accurate and understandable to users. Regular catch-ups with technology partners help stay informed about upcoming developments and provide suggestions for effective information transmission. However, there are areas where the partnership can be strengthened, such as determining ownership of the intranet and setting the tone, strategy, and budget. These areas require open conversations and collaboration to meet employee needs and leverage technology effectively in internal communications. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] It appears that you have successfully instilled a strong partnership between the business and IT throughout your career. One key factor for success in implementing intranets is the establishment of a governance structure and program strategy. In my experience, organizations that prioritize these aspects tend to achieve better results. However, it is crucial to ensure that the governance committee remains active beyond the initial 3-6 months, as people often get caught up in other tasks. Similarly, maintaining focus on the program strategy is essential to avoid losing momentum. The most successful implementations are those where a strong partnership exists, allowing both parties to define and align the intranet's purpose for the organization and its employees.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] Exactly, the challenge lies in the fact that internal communications tools, such as the intranet, are critical. However, they may not seem critical in the sense that the business can still function without them. Users will somehow find the information they need, but there is a significant productivity loss in having users search for information and dedicate time to it. It would be much more efficient if they could simply access a well-built internet with an established search functionality and immediately find the information they need. This improvement would greatly enhance the company's productivity and the user experience. It would also lead to a more engaged and motivated workforce that appreciates having a workplace that is set up for them to work efficiently and easily. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] A couple final questions here for you Asia. What's your go-to productivity hack for managing your day to day tasks and staying focused? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] My recent hack, which I've been using for a couple of months now, is to plan my to-do list by scheduling specific time slots in my calendar. This approach goes beyond simply creating a list of tasks for the week. Instead, it involves allocating dedicated time for the larger, more demanding tasks that require focused attention. These are the tasks that we often try to avoid or postpone, as we tend to get caught up in less important activities like checking and replying to emails. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By setting aside specific time blocks for these challenging tasks and committing to completing them, I've found that my productivity has significantly increased. Rather than easily giving up or postponing them, I push myself to tackle them head-on. This approach has proven to be highly effective because it ensures that I cover significant milestones throughout the week. For example, I aim to accomplish at least one major task per day, allowing me to stay motivated and focused. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the context of remote and hybrid work setups, it's crucial to maintain self-motivation and structure. By implementing this time-blocking technique for important tasks, I've been able to create a sense of control and prevent work from overwhelming me. This strategy has helped me grasp my workload more effectively and ensure that I make progress on essential items.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] I think that's something everyone should adopt - setting that time with oneself otherwise the notifications and the distractions well they'll take you away whether you like it or not. What's the most important lesson you've learned in your career?  \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK] I won't say anything new to many of the internal communications professionals, but it's important to reiterate the most important lesson: listening. This applies to listening to leadership, both directly and indirectly, understanding their motives, context, and expectations. It also applies to listening to your audience and being attentive to different forms of feedback. Don't neglect any feedback, as it may represent the voice of others who may not openly express their perspectives. Listening is the key skill for an internal communications professional. As someone who is talkative and easily interacts with people, I have often been reminded of the importance of listening to others. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[RR] That's great and if you could recommend any resource or book for those who are maybe starting their corporate comms internal comms career what might you point them towards?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[AK]  My approach to educating myself and gaining insights in my field involves actively seeking out user-created content such as podcasts and videos. I find this to be an incredibly insightful way to explore different perspectives and nuances of technology. For example, when there is a new technology being introduced and I need to draft communications about it, I browse through various digital experts' podcasts or articles to not only understand the official language of the platform or vendor we are promoting, but also to learn about the experiences of users who have already interacted with it. Additionally, I make it a point to stay up to date by regularly listening to podcasts and relying on them for valuable insights.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e490c9dd-6af7-5d51-8cb6-487842d0a582","title":"Driving Transformation in HR with an AI Assistant","externalTitle":null,"slug":"ai-assistant-for-work-hr","publishDate":"2024-04-24T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Human Resources","backgroundColor":"#00ebcc","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/40Pxb6dnAkZm1o8q5Ktse1/9ebc219ad929525e255aaec4465833ff/Driving_Transformation_in_HR_with_Conversational_AI.jpg"}},"description":{"description":"Improving the employee experience with an AI Assistant for Human Resources."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Evolving Role of Human Resources\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of HR has changed dramatically over the years. It isn’t simply about talent acquisition, performance management, and benefits administration anymore. Today, HR professionals are also tasked with improving employee experience, including delivering modern digital tools to simplify processes, increase productivity, and help improve the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The problem, however, is that the typical HR technology landscape for employees is fragmented and causes dissatisfaction at a time when the quality of the employee experience in the workplace is a main priority. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4FdZmojwuvIbr09qL8f8DW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Current State of the Digital Employee Experience \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It goes without saying that HR solutions are chosen in good faith for being the best in their class, with powerful functionality designed to help workers be more productive, better informed, and highly engaged. But there’s a downside to having a variety of pointed solutions. No matter how good they are, all those disparate solutions add up to a disjointed experience for employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When employees are forced to navigate a maze of different systems every time they need to find information or complete routine tasks — in the case of HR that involves career and learning management, compensation, time management, payroll, etc. — their ability to find information quickly and focus on meaningful work is severely impacted. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s bad enough for productivity, but it’s also a problem for engagement. Meaningful work significantly outranked both work/life balance and getting a raise in terms of importance to workers as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/servicenow/2018/12/14/hey-boss-give-your-employees-something-they-actually-want-for-the-holidays/#194ffe7873f0\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"cited on Forbes.com\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s not just a problem for employees but also for HR staff. The more HR systems and complicated workflows that exist, the higher volume HR help desks face with rising call and email volumes, boxing staff into the corner of being perpetually reactive to employee needs, with little or no time to focus on strategic and meaningful work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4Rqh5AaOrdGxhmZ0odqxjc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can an AI Assistant Drive Transformation for HR? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI is revolutionizing the digital workplace by simplifying communication and enhancing productivity. With intuitive interfaces and natural language processing capabilities, conversational AI takes form in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that can automate tasks and provide employees with instant access to the information they need. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-powered chatbots go by many names including AI Assistant, Digital Assistant, or Enterprise Copilot. Regardless of the name, this type of technology leverages advanced natural language processing (NLP) techniques to facilitate human-like interactions. These AI-powered assistants possess the ability to understand context, learn from previous interactions, connect across digital workplace technology, and provide personalized responses. By simulating natural conversations, conversational AI enhances the employee experience by enabling a more fluid and intuitive interaction. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the help of artificial intelligence, answers to questions are summarized across a collection of sources, searching through business systems, documents, and knowledge bases for answers. Unlike traditional chatbots that rely on pre-defined Q&A criteria, conversational AI assistants can not only better understand user requests but can intelligently extract more information from digital workplace technology, often seamlessly combining tasks and information within the conversational interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There is a range of opportunities for conversational AI to help improve the experience across HR. Let’s look at a few examples…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learning Management \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding creative ways to upskill workers and effectively distribute content related to learning opportunities is increasingly challenging as workers are busier and more overwhelmed with information than ever before. Employees are interested in learning about ways to advance their skills, but they simply don’t have the time to seek that kind of information out. Unfortunately, existing solutions require them to do just, which means oftentimes employees don’t dedicate the time to create learning and upskilling journeys. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants can improve the efforts to upskill employees and facilitate career advancement by delivering a more effective learning management experience by proactively delivering relevant, targeted, and personalized learning opportunities and content based on employees’ skills, roles, or career path goals for instance. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By helping employees understand what available opportunities might be appropriate for their career path, workers can more easily take advantage of new career opportunities, keeping them engaged and increasing the likelihood that they’ll stay with the company over the long term. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Furthermore, with conversational AI, an employee could ask an AI Assistant about \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/cornerstone/training-reminders\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"upcoming training opportunities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or help the employee find training opportunities about a specific topic. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5gKgEgabSyWyhv3RtOjZty\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR Automation \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants can help employees perform common functions and tasks when it's convenient for them in a modern interface, keeping them focused, reducing frustration, and increasing productivity for employees and HR staff alike. \\n \\nUsing conversational AI, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/human-resources\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR tasks such as submitting timesheets, and providing details on benefits such as pay, and time off can all be automated\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". For example, an AI Assistant can integrate with popular HR systems that manage pay and time off, allowing employees streamlined access to time off and pay information via the assistant. Employees can simply ask the assistant “What is my time off balance?” or “Show me a copy of my latest pay slip” and the assistant can intelligently provide those details. This use case is especially useful for frontline workers who may not have access to payroll data at their fingertips. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Other advanced use cases also allow assistants to help ensure employees take time off at regular cadences. AI Assistants, such as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the Workgrid Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" can be programmed to proactively nudge and remind employees to take time off when it has been more than two months since their last day off.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR departments receive a large volume of benefit-related inquiries. An AI Assistant can quickly address these questions without any human intervention. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Performance Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants can transform the experience for common, repeatable processes like performance reviews by creating a unified workflow for the tasks and information to help employees prepare for performance management. For example, an AI Assistant can send employees reminders about quarterly check-ins, effectively guide employees with helpful resources for developing goals, and be available to answer questions for employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5mU2zVwIM2RASLP9NhDamq\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved Communications and Engagement \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants not only have the ability to proactively send notifications to employees based on behaviors and actions, but AI Assistant also enables business leaders and HR staff the ability to send communications including: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Talent and development-focused reminders such as upcoming workshops, internal job postings, and onboarding communications \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee appreciation communications that celebrate milestones, anniversaries, and HR initiatives like employee recognition or community service \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizational announcements such as new hires, strategic plans, surveys, and diversity and inclusion campaigns\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This allows HR to drive significant communication and engagement improvements for employees, going beyond the clutter of email. Communications can be facilitated through automated workflows and customized with advanced targeting options. These tools enable HR and communications staff to streamline their work processes effectively. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intelligent Access to Knowledge\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants can provide employees 24/7 support around the clock to help answer their questions and find information effortlessly from key business apps - from leave balances to benefit information. AI Assistants today are much more powerful than the chatbots we are used to for HR-related inquiries.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/knowledge-retrieval\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" AI Assistants can connect directly to your HR systems, documents, and existing knowledge bases to answer employee's queries\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intelligent assistants utilize advanced Natural Language Processing (NLP) technologies to offer employees AI-powered search capabilities. This enables them to access precise and pertinent information based on their role, location, and other relevant factors. By leveraging AI technologies, these assistants can summarize answers from various sources and provide relevant suggestions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"47qYO5mErKuP801ImJKH1A\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Onboarding \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An AI Assistant can play a crucial role in welcoming new employees by providing \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/oracle/onboarding\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"onboarding resources and reminders.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" It helps new hires understand their responsibilities and expectations as they start their journey with the company. The assistant guides them daily, providing clear instructions on the actions they need to take and the information they need to be familiar with. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Furthermore, the assistant continues to support employees beyond the initial 90-day onboarding period, ensuring a seamless transition and ongoing training throughout their entire journey with the company. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"mXFtxg0ED7hpLktLHBsEA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Approvals \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Approvals are an example of how assistants can help streamline workflows. Within HR, there are various approvals that need to be completed including promotion requests, transfer request requests, and new hire requests. AI assistants that integrate with an HCM system for instance, can trigger notifications to managers when an approval is awaiting their action. The manager can then promptly review and approve or reject the notification right from the assistant. The ability to manage tasks such as approvals is extremely cost-effective and helps eliminate delays in approvals which can be costly. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee Wellness & Change Management \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some AI Assistants have the capability to proactively send notifications to employees based on their behavior. These behavior-based notifications can have a significant impact on employee wellness and change management. For instance, AI Assistants can assist in promoting healthy working habits. Here's an example: if an employee has a high number of meetings scheduled within a specific time period, the assistant can alert them to the importance of blocking out time for focused work. Additionally, if an employee hasn't taken time off in over 8 weeks, the assistant can nudge them to take a day off soon, encouraging healthy working habits and preventing burnout.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Behavior-based nudges can also be effective in driving change and achieving better outcomes or KPIs. Let's say your company aims to foster a stronger culture of recognition. In this case, the assistant can nudge employees if it has been a while since they last recognized a colleague, by integrating with a third-party recognition system. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving the Employee Experience with an AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Powered by conversational AI, Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is an incredibly promising technology for HR departments. Designed to streamline processes across the entire employee lifecycle, delivering significant time savings for HR staff and a better experience for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It is available where employees work and delivered as a web client that can be installed on any webpage, it is easily accessible via intranets, portals, or collaboration tools including Microsoft Teams and SharePoint. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get to know the AI Assistant a little better with this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/guided-tour\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"clickable guided tour\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b308c804-5280-5aa9-a0cc-600f4bd34e0b","title":"April 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"April 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"april-2024-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-04-23T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Embracing AI for the Employee Experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yep - we're still talking about AI. And for good reason. While many organizations are quick to explore the capabilities of generative AI, there are so many use cases and possibilities for artificial intelligence that can support the broader employee experience, from knowledge discovery to streamlined workflows.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Forbes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/forbesbooksauthors/2024/04/15/six-ways-ai-can-assist-your-employees/?sh=4e58cc14c653\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Six Ways AI Can Assist Your Employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI will change our entire society. As AI and related tech becomes more mainstream, here are six ways AI can assist your employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www2.reworked.co/cp-smg-ai-mini-report-rwk.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Artificial Intelligence and The Digital Workplace: First Steps Into a New Age\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nearly 1,400 executives shared their thoughts on AI and Machine Learning in this new report.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Business Reporter\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.business-reporter.co.uk/technology/beyond-chatgpt-how-ai-assistants-can-transform-the-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Beyond ChatGPT: How AI Assistants Can Transform the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This new era of work isn't just about adopting new technologies. Explore how AI Assistants can transform the workplace, helping to redefine organizational dynamics. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now Playing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4mxxGhKVi1DrrrvDli1Upa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Workplace Demystified\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sam Marshall and Suzie Robinson from ClearBox Consulting joined \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-digital-workplaces-demystified\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this episode of The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to guide listeners through the intricate world of the digital workplace. As experts in intranet strategy, SharePoint deployments, Office 365, and the broader spectrum of employee engagement solutions, they illuminate the challenges and opportunities that define today's ever-changing digital work environment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: People Finder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/people-finder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"People Finder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" makes it easier for employees to access contact information for their peers. Using the AI Assistant's conversational interface employees can find contact information and organizational relationships of people within the enterprise. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2yJskaO86vVtZED7W2sPWp\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b813fbe5-d738-5578-94cc-c140c26b9513","title":"What is an Enterprise Copilot?","externalTitle":"What is an Enterprise Copilot?","slug":"what-is-an-enterprise-copilot","publishDate":"2024-04-16T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg"}},"description":{"description":"The buzzy new term is gaining steam, but what does it really mean for the employee experience?"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is an Enterprise Copilot?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An enterprise copilot utilizes conversational AI to provide support for employees across different channels, systems, and knowledge repositories within the enterprise tech stack. The term copilot itself implies how these AI Assistants support employees throughout their workday, guiding them to important information and tasks that require their attention.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The term copilot has become increasingly popular in recent years, particularly as a client-specific tool offered by large software companies. However, copilots come in various forms and sizes, all with the shared objective of enhancing the employee experience.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Assistant Technology for the Enterprise\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An enterprise AI copilot falls into the \\\"digital assistant\\\" category of workplace technology, but unlike the digital assistants of yesteryear copilots offer a smarter approach to the digital workplace. Historically, digital assistants were led by logic-based chatbot features, but AI-powered enterprise copilots deliver a more powerful solution by incorporating conversational features such as Retrieval Augmented Generation (RAG) and Natural Language Processing (NLP) that handle more complex queries.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More robust search and response capabilities are not the only ways enterprise copilots can improve the overall digital employee experience. A good copilot is not just reactive, but proactive as well. An AI Assistant should not only offer employee support when prompted, but also offer nudges and notifications based on employee attributes - from office location and job function to system-based tasks like expense approvals and upcoming training. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why does it matter? The answer is simple. Copilots offer a look at tasks, apps, and information all within a single pane of glass. In an age where digital friction plagues the employee experience, copilots give employees a unified experience to find and access what they need through a conversational interface within the flow of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For digital workplace leaders, an enterprise copilot offers several benefits in maximizing AI technology to enhance the employee experience. These benefits include: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved knowledge discovery \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined tasks \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduced context switching \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's explore each of these further. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved Knowledge Discovery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI helps employees with knowledge discovery by providing a centralized source of information. It leverages advanced technology to consolidate, search, and surface responses based on natural-language cues. One such technology is Retrieval Augmented Generation (RAG), which takes a prompt and augments it with contextual data. This augmented prompt is then sent to a Large Language Model (LLM) that generates the most appropriate and up-to-date answers to employee questions. AI Assistants can efficiently collect and analyze information from various sources, including system APIs, knowledge repositories, and documents. This enables them to provide faster and more accurate answers to employees.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined Tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Copilots offer a broad range of use cases that streamline processes for performing tasks, from submitting time sheets to completing expense approvals. In many cases, copilots can also be leveraged for generative AI, giving employees the ability to generate content and gather insights within a controlled and safe AI environment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A copilot enhances the employee experience by offering easy access to information and speeding up ticket resolution through self-service options. With the help of conversational AI, employees can conveniently access policies, frequently asked questions, and submit service tickets. They can also add comments, close tickets, or check for status updates. By connecting and searching through different resources like documents and systems, employees receive immediate support, resulting in reduced ticket handling time and allowing resources to be used more effectively for the organization's benefit. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduce Context Switching\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regularly switching between tabs and apps can be a major obstacle to employee productivity and can lead to frustration. Additionally, many organizations exacerbate this issue by introducing more technology, which only adds to the digital friction or what Gartner refers to as YATTC (yet another thing to check). However, an AI copilot can help alleviate this problem by consolidating apps, notifications, tasks, and information into a single interface. This unified experience allows employees to efficiently accomplish their tasks without the need for constant context switching. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided Attention\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increase efficiency by integrating business applications into an enterprise copilot. An intelligent AI Assistant supports employees by centralizing tasks and notifications that are typically spread across multiple systems. This integration creates a unified conversational interface, which proactively guides employees to areas that require immediate attention such as approvals, system alerts, and corporate communications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4RvTl3aqL0z8r5Uug2v4y0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Find the Best AI Copilot for Your Organization\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Ease of Deployment & Scalability\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ideal enterprise copilot should not only meet your current needs but also be capable of scaling and evolving alongside your company. As you begin to map out the various use cases which will build the foundation for creating a new employee experience, it's wise to ensure that your use cases can be implemented with little to no configuration.    \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A handful of vendors (including Workgrid Software) provide low/no-code platforms as a part of their general offering. In the case of Workgrid, we provide IT and business leaders with the ability to stand up over 50 use cases out of the box via our app templates. This allows the AI Work Assistant to readily meet integration needs based on the enterprise tech stack. The platform must be able to adapt to eventual shifting business requirements and/or technology replacements. Look for solutions that offer flexibility in terms of deployment, customization, and scalability to future-proof your investment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Security & Data Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's data-driven world, security is paramount. There are AI Assistants which have little to no control over what utterances may be passed over to feed a third-party LLM. Thus, look for a copilot that adheres to your stringent security and privacy standards. It’s important that whatever conversational AI Work Assistant is chosen, your choice complies with relevant regulations and industry standards. Moreover, both you and the vendor understand the potential sensitive or proprietary information that may be passed back and forth from system to system – better still, you are able to bring your own LLM to further protect your data.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Ubiquitous Channel Offerings\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Find a copilot that offers a universal solution across your organization. An AI Assistant should be an ubiquitous solution that connects across systems, applications, and services, agnostic of a specific department or job role. These types of assistants should be customizable, with the ability to tailor experiences to employee personas and work styles as well as reach across all back-end applications and even multiple AI services. This means less app hopping for the employee and a single platform for developers.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing an AI Copilot to your Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As workplaces embark on a future enriched with AI-forward technology, it is imperative that the systems and processes leaders invest in are secure, scalable, and add value across the existing applications employees use every day. Taking the first step with an enterprise AI copilot empowers employees with solutions that help not only their productivity, but overall employee experience.  \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"952c45b6-55c7-5dd8-9f55-aa4085a25fd3","title":"Getting Started with Generative AI: 5 Lessons Learned at Gartner Digital Workplace Summit 2024","externalTitle":"Getting Started with Generative AI","slug":"getting-started-with-generative-ai-5-lessons-learned-at-gartner-digital","publishDate":"2024-04-10T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/18Nr2VADL1T2PZH0HKP7Zl/a12dfdb5e2591364388bfcb187673b93/getting-started-with-generative-ai.jpg"}},"description":{"description":"5 Lessons Learned at Gartner Digital Workplace Summit 2024"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In human history, most innovations have taken a long time to progress – from pioneering inventions to bold scientific and medical advancements. However, with ChatGPT and other generative artificial intelligence programs, it feels like the future of work has once again evolved overnight. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, it's no surprise that this year at the 2024 Gartner Digital Workplace Summit, generative AI was one of the largest and hottest themes covered during the event.  Generative AI is fundamentally changing how work is being done and it’s creating new jobs, so it’s no question that the topic on everyone’s mind is how to adapt to AI at work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The event covered a range of topics to help organizations, equipping them with the right resources, insights, and tools to get started and most importantly not be left behind. This blog will cover a range of key themes, insights, and considerations for implementing generative AI within your organization.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Generative AI is Here and Companies Are Looking for Ways to Test and Implement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Embracing AI is no longer a choice, but a necessity in today's competitive business landscape. In fact, during the event survey results indicated the ability to leverage AI within your job would soon impact employee retention and attraction. Basically, employees would be willing to leave a job if that meant they had an opportunity to leverage AI in their everyday work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no doubt that employees across all verticals and job functions could benefit from spending less time looking for information, more effective work processes and meetings, an easier time writing/editing content, and the list goes on. This is where AI promises real productivity gains for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many employees likely still have fears about AI potentially taking over their jobs, but the question to ask is not how well can AI do my job, but rather how much better can I do my job using AI? What new capabilities will generative AI bring to my digital workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a better-together story. Humans will need to be and stay in the loop when it comes to AI. Studies have shown that when humans use generative AI technologies their productivity or writing skills improve, but using generative AI alone doesn’t necessarily produce accurate results. Information created (such as content) with generative AI needs to be validated and fact checked. Sure, ChatGPT passed the bar exam, but would you want AI-generated technology to represent you in court?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations should look to experiment with generative AI and consider how they can set up cohorts to run different experiments. Unlike many traditional IT projects, many use cases allow for fast implementation and time-to-value cycles when it comes to implementing AI for day-to-day activities. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pilots should not be about just ensuring the technology works, but also about learning how generative AI fits into the future of your company, and that’s where organizations need to ensure they are creating a culture that embraces generative AI.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2I59NajnziN4CSZIS9qlI0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Create a Culture that Embraces Generative AI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Culture shapes how work gets done- everything from the way employees interact to how they make decisions and approach their work, including what tools are used and what rules they follow. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Include employees in the process \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An important step to embrace a generative AI culture shift is to ensure employees are included in the process. Include and co-create the generative AI journey, together. Ensure that employees are informed and have the opportunity to actively participate in generative AI rollouts. According to Gartner, involving employees increases the chances of success by 14x.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Encourage experimentation and drive innovation  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Generative AI thrives in environments where experimentation and innovation are encouraged. Organizations should create spaces for employees to explore new ideas, test hypotheses, and iterate on solutions. This could involve setting aside dedicated time for innovative projects, establishing cross-functional teams, or implementing innovation challenges. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Celebrate successful implementations and failures  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations should recognize and reward employees for their contributions to AI projects whether they result in successful implementations or valuable insights gained from failures. Moreover, organizations should encourage a culture of safety where employees feel comfortable taking risks and experimenting without fear of retribution.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Shifting organizational culture to embrace generative AI is a complex and ongoing process. However, by following best practices such as securing leadership buy-in and investing in education – organizations can create an environment where generative AI thrives and drives growth and innovation. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Generative AI Use Cases and Where to Get Started\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to generative AI, a common question that came up at the Digital Workplace Summit was where to get started. Workgrid hosted a session \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/revolutionize-your-workplace-with-conversational-ai-assistants\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"on this exact topic\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", where we shared real-world examples of use cases our customers have implemented using the Workgrid AI Assistant. The best part is they are examples that are quick to implement due to Workgrid’s out-of-the-box prebuilt templates and integrations to various third-party enterprise systems. With generative AI, it's recommended to start with a land-and-expand approach. Begin with smaller use cases to test and drive adoption, then iterate and grow into the workforce. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner analyst, Darin Stewart covered this best practice and four key areas to get started. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Copilots\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Copilots are getting a lot of press and attention, and for good reason. Copilots can provide instant productivity gains for various tasks. Rather than going layers deep into technology to complete a task (e.g. pivot table), vendors have implemented copilots embedded directly into their platforms so you can simply just ask for the copilot to create your pivot table.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendors are introducing new copilots at a fast rate. Many copilots are restricted to a single vendor platform (e.g. Salesforce, Microsoft, GitHub, etc.,). There could be lots of value to using these vendor-specific copilots; however, there are also enterprise copilots such as Workgrid that expand outside a single platform and integrate across multiple systems and repositories to provide employees with multiple use cases under a single copilot.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Content Generation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As generative AI becomes more accessible, more platforms are incorporating copilots to help in content creation. This can significantly enhance both creativity and productivity. For individuals who are not accustomed to writing, the prospect of starting with a blank page can be quite daunting. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When using generative AI, you can quickly generate an outline or draft within seconds. However, it's important for employees to keep in mind that anything produced with AI should be considered a draft. The quality of the content is unlikely to be sophisticated or publication ready. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Teaching and mentoring employees on how to effectively utilize generative AI for various use cases, particularly in content generation and research, will be crucial. Prompt engineering is an emerging discipline that is expected to grow significantly. To facilitate learning and maximize the potential of generative AI, Gartner suggests developing a prompt library for employees. This library will serve as a valuable resource for employees to easily grasp and leverage the capabilities of generative AI. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2t5S1GbjKbNUx7dUptFBdR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Knowledge Discovery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enterprise search continues to be a major source of frustration in modern digital workplaces, leading to significant negative impacts on productivity and business decision-making. It's not uncommon for employees to make poor choices simply because they couldn't locate the necessary information, resulting in guesswork. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Over the past decade, Siri has revolutionized our expectations. We have become accustomed to asking questions and receiving instant answers, rather than having to sift through numerous search results. This is the kind of experience your employees desire and require. With the help of generative AI, you have the capability to provide them with relevant and accurate results through a conversational interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional search, commonly utilized by most enterprises, operates on the basis of specific keywords, requiring users to have precise knowledge of what they are searching for. On the other hand, AI-driven search leverages natural language processing (NLP) and semantic search techniques to comprehend the intent, meaning, and relevance behind search queries, going beyond mere keyword matching. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-powered search enables users to search unstructured data, including documents, videos, and emails, regardless of the formatting. This advanced technology ensures that relevant information can be retrieved without the need for extensive manual searching. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Knowledge Capture\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The transfer of knowledge is a very important task, yet it’s extremely time-consuming. Nobody has the time to sit down and write out everything they know. Generative AI is a great solution to help get around the challenges of knowledge capture. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Generative AI offers various methods to capture information and transform it into valuable resources. For instance, in the context of remote work, numerous meeting and collaboration platforms can generate transcripts. By leveraging generative AI, you can effortlessly summarize these transcripts.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider the abundance of valuable data that is often confined within support tickets. By utilizing Generative AI, the solution for the issue can be summarized and transformed into an article. This functionality serves as a time-saving measure for knowledge capture and article creation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"43N1H9djXBjQ3eANOYdICR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. AI Upskilling is Necessary to Full Harness AI Capabilities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The current workforce's skill set is not meeting the demand generated by AI for most organizations. AI reskilling is not limited to technical roles alone. It encompasses a wide range of disciplines, including data analysis, machine learning, and AI ethics.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Part of the upskilling process will involve providing employees with clear guidelines to understand the role of AI in their specific job and within the company. It is important to include employees in the AI journey, ensuring that they are educated on the plans and know what is expected of them once the implementation takes place. Keep your team updated on the AI roadmap and communicate how you intend to invest in AI in the upcoming months and years. Highlight how these new tools will enhance employees' roles and contribute to the achievement of your company's goals.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees at all levels should prioritize developing a foundational knowledge of AI concepts and how they can apply AI to their work. Training programs should aim to enhance technical skills related to AI while also fostering a mindset of curiosity and experimentation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To effectively address the digital dexterity gap, organizations must communicate clear expectations and provide resources to bridge the disparity between the availability of technology and employees' ability to leverage it.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Training employees will cover a wide range of topics. Examples include, but are not limited to: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Prompt Engineering\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The importance of prompt engineering will be very important. Understanding how to best structure a prompt will enable the production of more accurate and relevant responses. Even minor alterations to a prompt can yield significant variances.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Data and Privacy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ensure that employees do not enter private information into the models and that they remove personal information when completing knowledge capture tasks. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Data Validation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees understand that generative AI should be used as a jump start or a tool to reduce time and effort in completing tasks, but any content generated should be validated.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ethical Considerations \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations embrace AI, it is crucial to prioritize ethical considerations and ensure the responsible use of AI technologies. Prioritize ethical considerations by establishing guidelines and frameworks for ethical AI development including considerations related to bias, fairness, transparency, and accountability. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Establish AI Policies \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Create clear AI policies that outline acceptable uses of AI in the workplace as well as clear guidance on best practices for using AI at work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Considerations for Vendor Copilots and the Vision for a Unified Enterprise Copilot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the popularity of AI continues to grow, organizations are faced with the task of developing a strategy for implementing and leveraging copilots in the enterprise. With a wide range of vendors incorporating copilots into their platforms, it is important to consider several factors before enabling these AI capabilities across multiple platforms. While vendor-specific copilots can undoubtedly enhance an employee's day, careful consideration is necessary to ensure successful integration. \\n \\nThe top five factors to consider before purchasing vendor-specific copilots: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Output quality – many copilots are very early on, so their output might not necessarily be the best quality.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Limited functionality – functionality may be very limited and only benefit a small subset of employees.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Restricted to a single platform – functionality is limited to the specific platform it's available in (i.e. Salesforce, Microsoft, GitHub) \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No control over the LLM – You have no control of the LLM, the vendor controls the LLM and how they handle your data.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Expensive – Many copilots are very expensive and will double your licensing cost, Microsoft for instance starts at $30 per user, per month.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"W356DpcP4Ct8G1WsaFx58\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding the Right AI Solution\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A key technology of AI solutions recommended at Gartner was the use of Retrieval Augmented Generation (RAG).  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to AWS\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"“\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Retrieval-Augmented Generation (RAG) is the process of optimizing the output of a large language model, so it references an authoritative knowledge base outside of its training data sources before generating a response.”  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is important because when RAG is not leveraged, an LLM takes a user’s prompt and generates a response based on the information the model was trained on or already knows. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Without RAG, an LLM takes a user’s prompt and generates a response based on information the model is trained on or already knows. This causes limitations of what the model can generate in terms of relevance because models are only trained up to a certain date. So, asking a simple question about something in 2024, you may get a response that sounds similar to “I don’t have access to that specific data”.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With RAG, however, the LLM doesn’t need to be trained in advance to answer the prompt. The prompt is augmented in real-time with relevant and contextual information before being passed to the LLM. The result is that you can greatly improve the reach of the data being searched across without spending large amounts of resources to create, tune, and train models.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What made this session particularly intriguing was the fact that it presented a comparable methodology to the one utilized by Workgrid in developing its own AI Work Assistant. Workgrid's AI Assistant effectively addresses various challenges associated with implementing a vendor-specific copilot. Here are some of the ways in which our AI Assistant accomplishes this: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Expands beyond a single platform\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - the AI Assistant integrates across your entire digital workplace ecosystem (third-party business systems and knowledge sources) to provide employees with a single, conversational AI experience to find information and complete tasks.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provides control over your data\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Workgrid does not train the LLM with your data. Workgrid ensures your data and sensitive information remains under your control. Some copilots may use your data to train their LLM which is used across multiple customers.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enables organizations to bring their own LLM\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Workgrid offers the flexibility for customers to integrate their own LLMs for specific apps.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leverage RAG\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - and other natural language processing (NLP) technologies to enhance the ability to provide accurate and reliable answers while searching across multiple data sources while also addressing challenges faced by many LLMs, including hallucinations, outdated knowledge, and non-transparent reasoning processes.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about how the Workgrid AI Assistant can help support your digital employee experience. \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request a demo now.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"06275893-7e7d-5a2b-b780-c10757f5a284","title":"Transforming the Workplace: The Evolution of Digital Assistants","externalTitle":null,"slug":"the-evolution-of-digital-assistants-to-ai-assistants","publishDate":"2024-04-08T00:00-04:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1O9yWgdGbOXZKW4miuXD0c/cc03aabb80393547ad6b91c6b877a214/from-digital-assistant-to-ai-assistant.jpg"}},"description":{"description":"Explore the evolution of workplace assistants and the invaluable role they play in improving the employee experience. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Assistants in the Workplace \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An assistant in the workplace is not a new concept. From the early days of apprentices to fictional superhero sidekicks, we’ve long been accustomed to the idea of assistance while at work. While most would associate the term with an executive assistant, typically a person assigned to a high-profile leader within an organization, as digital transformation ushers enterprises into the future of work, new types of assistants have risen to the forefront. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s impossible to have an administrative assistant for every employee, but it’s much more feasible to provide employees with a digital right-hand. With many terms, from digital or virtual to online or AI, there are many versions and definitions for workplace assistants. One thing is true regardless of terminology: this technology fills a gap that can greatly impact how employees get work done. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is a Digital Assistant?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A digital assistant is technology designed to assist users by answering questions and processing simple tasks. They are designed to free users from spending time on routine functions that don’t require human intervention.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the context of the digital workplace, digital assistants are interfaces that assist employees with finding information and handling requests like processing approvals or submitting and tracking service tickets. They are often driven by logic-based chatbot functionality that helps push employees to information based on a series of manually created prompts and results.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Rise of the Digital Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Born out of a need to digitize the workplace, employees found themselves in a sea of apps and systems seemingly overnight. Login here for your benefits information. Use this app to access your time off. Implemented with the best intentions, suddenly the tech stack became a hindrance, not a help to employees. The result is wasted time context switching and a frustrating employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital assistants began to boom in conjunction with remote work and as a solution to the digital friction arising from digital transformation. Without the water-cooler conversations or cross-cubicle collaboration, employees needed a resource to help point them in the right direction toward the information they needed. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A Smarter Assistant for the Workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital assistants, and their logic-based employee chatbot features, provided digital workplaces with the first steps toward a better employee experience. But the AI-boom brings with it the opportunity for even more intelligent enterprise solutions. A conversational AI Assistant solves for digital friction in the same way a digital assistant or virtual assistant might by helping direct employees to the information they seek out. But in addition to this core functionality, an AI Assistant can incorporate conversational AI features to handle more complex queries. Using natural language processing (NLP), conversational AI Assistants can search for data using APIs across multiple sources at once leading to more accurate, contextual information, with answers provided in a cohesive response. By leveraging conversational AI, responses from a digital assistant can be more robust, surfacing full sentence responses, microapps, and more, compared to a list of links or basic one sentence answers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In addition to more robust search and response, an AI Assistant also has additional practical capabilities for the employee. For digital assistant’s paired with large language models, employees can leverage generative AI to complete more robust tasks such as generating or summarizing content.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"W356DpcP4Ct8G1WsaFx58\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is an enterprise copilot? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The term enterprise copilot can be used interchangeably with AI Assistant to describe the conversational AI solution that connects the digital workplace (including systems, information, and tasks). With a graphical user interface (GUI), some of the more robust copilots help drive the employee experience by providing more than just text-based answers. Consider the components of your work’s most popular system interfaces. What features do they have? Surely, they have features like buttons to answer questions or forms to help intake information. Intelligent assistants bring these features into one centralized interface. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A study done by Asana, the\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://asana.com/resources/anatomy-of-work\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" 2022 Anatomy of Work Index\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", concluded that over half of workers (56%) feel that they have to respond to notifications immediately. Consider the number of pings and dings the average knowledge worker encounters per day. If on average over half of employees are immediately switching their attention at each notification, organizations have a serious context switching problem. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Copilots help with decreasing context switching and improving discoverability by guiding attention to information, improving the ability to access apps and systems, and surfacing generative AI instances for employees when and where they need them. Proactive nudges, anticipating employee's needs, and a consolidated communication feed pair well to reduce the app hopping and context switching the plague the employee experience. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Bringing an AI Assistant to Your Organization \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, who exactly needs an AI Assistant? Let’s consider the problems this type of technology can solve for.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Context Switching\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Regularly moving between tabs and apps hinders employee productivity and creates a frustrating experience. What’s more, many organizations have resulted in adding more technology to the mix, which simply adds to the digital friction or as Gartner defines it: YATTC (yet another thing to check). An AI Assistant reduces context switching by combining apps, notifications, tasks, and information within a single pane of glass. A unified experience where employees can get things done. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Integrations\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – With numerous systems across departments and job functions it can seem daunting to introduce another piece of technology. Some technology vendors offer a digital assistant feature within their platform, but this can be met with certain challenges specifically in driving cross-departmental adoption. Finding a system agnostic AI Assistant, that provides cross-domain functionality and connects to multiple business systems, offers a unique solution that provides flexibility when it comes to meeting the needs of different groups across the business. By connecting existing technology to an AI Assistant, teams can deliver modern, user-friendly experiences targeted to the relevant employees, with one back-end system for easy IT management. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Knowledge Sharing\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – For those struggling with information finding, a conversational AI Assistant can help provide a single source of truth while leveraging advanced tech benefits that help consolidate, search, and surface responses based on natural-language cues. AI technology such as Retrieval Augmented Generation (RAG) takes a prompt and augments for contextual data, which is then sent to an LLM, which generates an output (or answers to employee questions) using the most appropriate and recent data. With the ability to leverage many data sources including system APIs, knowledge repositories, and documents, AI Assistants can collect and analyze information more efficiently, getting answers into the hands of employees faster. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Should You Buy or Build Your Own AI Assistant? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Building your Conversational AI Assistant in-house can offer some benefits including increased customizations and complete control over the scope, as well as ongoing research and development. But building in-house also brings on the burden of managed support, continuous maintenance, and significant financial investments.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On the other side of the coin, buying an off-the-shelf enterprise conversational AI solution allows for scalability, quick deployment, and ongoing support. While dependence on a vendor can be a challenge, it also means long term support and proven reliability. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2yCYf5iEdFqdsAZ4xCeBq1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For most businesses, purchasing an AI Assistant emerges as the preferable option. Here's why: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Cost and Time Efficiency\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Building a bespoke solution is a significant investment. It's not just about the initial development; ongoing maintenance and updates add to perpetual operational cost. In contrast, buying a ready-made enterprise AI solution is more cost-effective, with a predictable expense model.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Access to Advanced Technologies\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Purchased solutions often come with the latest technologies and build best-practices. Features are added and regularly updated by the vendor. Building advanced capabilities in-house requires substantial expertise, time, and resources.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Focus on Core Business\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By opting to buy, companies can focus their valuable resources on their core business operations instead of diverting attention to developing and maintaining a complex AI system.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reduced Risk \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Off-the-shelf products have been tested across diverse scenarios, reducing the risk of failure. In contrast, a custom-built solution bears the risk of unknown challenges and potential inefficiencies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Access to Advanced Technologies \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Purchased solutions often come with the latest technologies and build best-practices. Features are added and regularly updated by the vendor. Building advanced capabilities in-house requires substantial expertise, time, and resources. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Quick Deployment and Immediate ROI \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Time is a crucial factor. Off-the-shelf solutions can be deployed rapidly, enabling businesses to see an immediate return on investment (ROI) of their AI platform in a span of hours vs. months/years leveraging in-house development. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Meet Workgrid: Your AI Assistant for the Employee Experience \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid’s conversational AI Assistant brings together the ability to find information, perform tasks, and receive alerts all within one user interface. As a system agnostic tool, the client is available where your employees are most. With customizable app experiences, to meet the needs of everyone from frontline workers to IT teams, Workgrid offers an enterprise copilot solution to improve the employee experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Contextual and personalized content \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Leveraging AI technologies, Workgrid provides employees with contextual answers based on user attributes. For example, if you were to search “car mechanic near me” on Google the expected result would include results related to auto repair. For Workgrid, if an employee were to search “what is the travel per diem?” The Assistant would combine what we know about the employee (i.e. based in the Toronto office) with what we know about the request (i.e. asking about travel) to combine content and transactional items together. Based on this example the Assistant would surface the exact per diem, a link to the Canadian travel policy, as well as an app for the expense system. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Out of the Box Use Cases and Integrations \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whether your team is looking for a faster way to manage SAP Concur approvals or streamline access to ServiceNow IT tickets, Workgrid's catalog of pre-built app templates make it easy to get started. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"50+ out-of-the-box use case templates focused on streamlining employee productivity. These templates serve as a starting point, allowing you to quickly implement solutions that address your unique business needs. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Low-code builder to accelerate the creation of custom use cases using an intuitive drag-and-drop interface.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Advanced query optimization delivering responses with summarized cohesive answers and relevant recommendations. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Data Security\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Workgrid, we prioritize data security. Here's how we ensure your sensitive information remains under your control:  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We do not ingest and retain your data. This means that your data stays within your organization, giving you peace of mind. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Unlike some other AI Assistants, we do not train our LLM on your data. We believe in maintaining the confidentiality of your people and operations. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With our platform, you have control over how generative AI solutions are used and who has access. This allows for greater access while ensuring appropriate use. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We respect that your utterances are your business. Your privacy is important to us. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our intelligent conversational \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" leverages Retrieval Augmented Generation (RAG), Large Language Models (LLMs), and Natural Language Processing (NLP) to expand our functionality outside of a single platform, connecting to various knowledge chains, and guiding employees attention to what they need to know and take action on. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best part? Our model is already trained.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We work together with you to connect and make use of your systems' API services. We will help you develop a \\\"land and expand\\\" method to embed use cases such as enhanced information discovery, task automation, and workflow management into your workforce.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"43N1H9djXBjQ3eANOYdICR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reserve a demo \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Explore Workgrid’s conversational AI experiences with a personalized demo. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Schedule yours now. \",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Prefer to take a tour on your own? Sign up for this \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/guided-tour/overview-lp\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"clickable guided demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for an instant look at the AI Assistant. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7c213315-560b-5684-816f-1ae58fd2989c","title":"ClearBox Consulting | Digital Workplaces Demystified","externalTitle":"Digital Workplaces Demystified: Insights with ClearBox Consulting","slug":"clearbox-consulting-digital-workplaces-demystified","publishDate":"2024-04-03T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=4000&h=2250&q=60&fm=webp&bg=transparent 4000w","sizes":"(min-width: 5760px) 5760px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png?w=4000&h=2250&q=60&fm=png&bg=transparent 4000w","sizes":"(min-width: 5760px) 5760px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":5760,"height":3240},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6mtscnXB6kE2X6MnOsgtTT/18f07efd74ccbb7b72508c715f050c6f/ClearBox_Consulting_-_Workgrid_Podcast_Social_Graphic.png"}},"description":{"description":"ClearBox Consulting experts join the podcast to explore areas of digital workplace strategy, employee experience solutions, and much more. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this enlightening episode, Sam Marshall and Suzie Robinson from ClearBox Consulting guide us through the intricate world of the digital workplace. As experts in intranet strategy, SharePoint deployments, Office 365, and the broader specter of employee engagement solutions, they illuminate the challenges and opportunities that define today’s ever-changing digital work environment. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We discuss their acclaimed 'Intranet and Employee Experience Platforms Report,' one of the most robust independent analyst reports charting the complex landscape of digital workplace vendors. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In addition, we explore areas of digital workplace strategy, define trends in employee experience solutions, the rise of AI, and much more. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"The following has been adapted from The Workgrid Podcast. The entire episode can be listened to here:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4mxxGhKVi1DrrrvDli1Upa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Hello Sam, hello Suzie, welcome to The Workgrid Podcast. Before we get started could you tell us a little bit about yourself and for those who may not be aware a bit about ClearBox Consulting\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR] \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"I am Suzie Robinson. I have worked in the world of intranets and internal comms for a really disturbing amount of time now when I think about it. It's about 15 years I've worked in the industry. I was a practitioner for many years mainly working in organizations with a lot of frontline workers and I joined ClearBox Consulting back in 2019 just before the pandemic. I was brought in to look after the reports that Sam and the ClearBox team have been publishing for a number of years at that point. I took over managing those, also joined the consulting side of the business as well, which I'll let Sam talk about in a bit more detail, and I head up the report writing and creation and editing process for the for the team.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" I'm Sam Marshall I'm the owner and founder of ClearBox Consulting so I've been way more than15 years disturbingly in this space. Thanks, Suzie, for setting me up for that one. I started out in artificial intelligence and then moved into intranet and digital workplaces over 20 years ago, and for the last 17 years at ClearBox we've really focused on the people and business side of intranet and digital workplaces. Most of what we do is around strategy advisory work and of course the reports that Suzie mentioned. When people come to us I see ourselves as a little bit like gym coaches. You buy the equipment right from Microsoft or Workgrid or some of the other vendors out there, but then the question is well how are you going to use this in a way that's optimal for your organization? So we're like the coaches that say well let's have a look at the team, let's have a look at your goals, and figure out a program that's just right for you and then we set them off on their way and we move on to any other kind of industry vertical. You know we find it really fascinating to work with everybody from small charities through to multinational Telcos and construction companies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] That's great! One of the topics I would like to discuss today is the latest version of the Intranet and Employee Experience Report. This report is incredibly comprehensive, spanning almost a thousand pages. It provides extensive coverage of the industry, surpassing the offerings of many other analyst firms. I would love to hear more about its history and how it has evolved over the past few years.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" So, let's start with the history. We began our research back in 2015, during a time when SharePoint had a poor reputation for its user experience. It was often considered clunky, and there was a common saying that you could build anything in SharePoint as long as you had enough time, money, and aspirin. As a result, there was a rise in service providers offering products to enhance SharePoint.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In our first report, we examined six of these products. In the following report, we expanded our scope and looked at around 26 products. As the demand grew, we continued to expand our research, with the next report covering approximately 58 products.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"During this time, we also recognized the emergence of other trends. We observed the rise of non-SharePoint independent intranets that were implementing innovative solutions. Additionally, there was a noticeable increase in frontline worker and employee-oriented apps. This is where Suzie's expertise came into play. We saw a significant opportunity to broaden our horizons and explore what else was happening in the industry.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" In 2019, I joined the team and took over the SharePoint report that was already in progress. This gave me a crash course in report writing and allowed me to familiarize myself with the various products we were working with. Additionally, I spent time meeting with different vendors and exploring the employee mobile app market. It was interesting to see how these products approached their audiences in unique ways, especially when comparing intranet providers to the needs of frontline workers. I conducted extensive research on these topics and used the findings to create the employee mobile apps report. This report underwent multiple revisions and was written during the pandemic, which actually helped me focus my efforts. We published the report and soon after released an independent intranets report, which focused on products that don't rely on SharePoint. In recent years, we have been consolidating our separate reports into one, as we noticed similarities in how they address different scenarios. Although their purposes may vary, they all aim to achieve similar goals. We are pleased to offer this consolidated report as a free resource, which has allowed us to expand our readership and assist more individuals in finding the right solutions.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" I find it interesting that many clients I've spoken to struggle to understand the offerings in this particular space. When they search, they come across numerous options that overlap or initially seem suitable but are actually more focused on HR services or document management platforms, which is not what they're looking for. We have compiled a directory of over 240 products that we believe fit into the categories of intranet and employee experience. This market is quite unique compared to HR systems or CRM systems, where there are far fewer options to consider. In those cases, it usually comes down to a shortlist of about half a dozen players. This is why we see an opportunity to assist people in navigating this space.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another challenge is that once you have a long list of potential products, it becomes difficult to understand what each vendor actually offers. They all claim to boost productivity, engage employees, enhance motivation, and reflect the employer brand. However, it's unclear how they achieve these outcomes and what sets them apart from one another. Our reports aim to address this by providing scores based on various criteria and scenarios. We don't claim to identify the best product for every situation, but rather highlight that products are designed with specific user bases or use cases in mind. We aim to uncover what the vendor is trying to achieve, how they perceive the world, and the problems they intend to solve.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Just like choosing a car, there are trade-offs involved. An SUV is great for families but not particularly sporty, while a truck is ideal for hauling but not fuel-efficient. Similarly, there are trade-offs when selecting a platform for your company's needs. It's important to find the right fit based on your requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Yeah, and I find your report really cuts through the muddiness that is out there particularly with the intranet vendors because they are playing a bit of a me too game in terms of vernacular, value prop, ROI Etc. and if you're not close to the space you may not necessarily know vendor history like their technology heritage actually came up from knowledge management, vendor B came up from social collaboration, those could look very different. The criteria that you use, how do you begin to define and evaluate the vendors in your reports, and what are some of the criteria for those who are unfamiliar that you look at to really put that lens in and understand okay these folks do this, these folks do this, help the clients really understand well who's doing what?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" A lot of it actually starts with the digital workplace framework that we use for our consulting work. If you visit our website, you can easily find our framework, which we view as a town plan. We use this analogy because when implementing technology for a business, it's rare to start from scratch. We see the different components of the framework, such as communication, engagement, collaboration, and business services, as buildings that need to be connected by roads and sewers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This framework serves as a starting point for our work, including the scenarios we use to assess products in our report. We also consider the technology available in the market and incorporate it into our framework. This helps us evaluate how well different products meet the needs and desires of users.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The scenarios we create are based on real business situations, not just a checklist of features. For example, we want to assess how well an internal communicator can create and manage news pieces, as well as collaborate with others and distribute content across different channels. These scenarios allow us to evaluate vendors and their products based on how well they address these business cases.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By using the same framework to assess all vendors, we ensure a fair and direct comparison between them. This approach allows us to provide objective evaluations and recommendations to our clients.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Yeah, Suzie made a great point. I would like to add that as consultants, we have extensive experience working with clients of all sizes who are going through a similar decision-making process. They come to us when they have identified the need to replace a platform and are preparing for a significant internal change. They seek our assistance in selecting the right platform for their needs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Typically, we start by understanding their requirements. If they are unsure about their requirements, we help them develop an overall strategy for their intranet or digital workplace, which then drives the requirements. Once we have a clear understanding of their requirements, we can proceed with evaluating the technology options.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"During this in-depth process, we pay close attention to the specific challenges and gaps in the employee experience that the client wants the new platform to address. Over time, we have noticed a shift in priorities. In the past, the intranet was primarily used for collaboration on documents. However, with the emergence of tools like Microsoft Teams and Slack, this workload has shifted away from the intranet. Interestingly, employee communication and engagement have become more prominent, with a stronger demand for a corporate voice of authority, a single source of truth, and high-quality reference information.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another significant shift we have observed is the increasing number of tools employees have to navigate in their daily work. Simple tasks like requesting leave, arranging a desk move, or onboarding a new supplier can become complicated due to the multitude of tools available. Tools like Workgrid directly address this problem by providing a centralized platform for managing such requests.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To ensure our reports accurately reflect the needs and preferences of potential buyers, we constantly review and update our scenarios. We always prioritize the buyer's perspective and aim to help them navigate through the various vendor choices. In fact, we recently made significant adjustments to our scenarios for the most recent report.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overall, our goal is to provide valuable insights and guidance to buyers as they make critical decisions about their digital workplace platforms.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] The evolution of the intranet space has seen various changes over the years. From being referred to as an employee experience platform or a digital workplace, it has now transitioned into platforms like Teams and Slack, with other options also emerging. The value proposition of the intranet has significantly transformed since 2015 when it was primarily associated with Jive or SharePoint. Nowadays, there are different trends shaping the intranet landscape in 2024. Could you please provide more details about the specific trends mentioned in the report?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" There have been numerous changes, particularly with the introduction of smartphones and the rise of social media platforms. This shift has extended from personal lives to the workplace, where people now expect the same user experience for internal tools as they do for external ones. Even small features like social activities on intranets are now expected to offer a range of reaction types beyond just a thumbs up or a like. This is just one example of the broader change that has taken place.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Interestingly, the adoption of mobile technology in addressing employee needs, especially for frontline workers, has been slow. Some hesitation exists among clients when it comes to delivering a mobile-first product, partly due to concerns about disturbing employees during their free time and legal considerations in certain countries. However, there is a genuine need and opportunity to better address these needs, particularly for intranet managers and those managing similar tools.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While technology and tools have evolved over time, the fundamental purpose of an intranet or similar tool remains the same: to enhance people's daily lives and improve their work experiences. Whether it's simplifying tasks like booking holidays or recording job-related information, consolidating these functions into a single technology can be highly beneficial. This area still holds immense potential for growth and improvement across the industry.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM] \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"A couple of things have caught my attention. Firstly, there has been a shift towards a more comprehensive approach to communication across various channels. In the past, the intranet was the primary channel for presentations, while email newsletters were sent out in abundance. However, now there is a desire to create content in one place and distribute it to the appropriate channels, such as employee apps, intranets, newsletter digests, and even digital signage for in-person experiences. This centralized management allows for a unified set of analytics, enabling us to understand if users engage with the content on social channels, online communities, or through email links. This shift is driven by internal communications professionals observing the advanced tools used by external communication and marketing teams, which provide excellent analytics, content management systems, and user journeys on platforms like LinkedIn, Facebook, and Instagram. It's only natural that we want similar capabilities to maximize our effectiveness.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another notable trend is the increased awareness of the attention economy. We recognize that employees are busy and easily distracted, so we must be mindful of the demands we place on them. This is where frontline worker-first apps come into play, offering short, two-minute learning cards or quick quizzes to convey information. These formats mirror the way people consume content on platforms like Instagram and TikTok, with bite-sized, easily digestible pieces. However, in the workplace, there are instances where detailed information is necessary, such as health and safety guidelines that everyone must follow. While we can break it down into smaller chunks, there comes a point where access to in-depth reading is essential. We shouldn't shy away from providing this level of detail; instead, we should be mindful of when we ask employees to dedicate time to it. Personalization and precise targeting are also becoming increasingly important. While we have always recognized their value, they now rank higher on people's wish lists. It is crucial to provide content that feels personally relevant to individuals when they engage with our platform.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] That's a valid point, especially regarding personalization. There seems to be a divide between mobile-first players and those with a technology heritage who are more focused on frontline and intranet solutions. However, we are now seeing mobile-first players also trying to break into the intranet space. The question is, what does the future hold in terms of bridging this gap? Are there vendors who are successfully accomplishing both a beautiful mobile-first experience and meeting the needs of desktop users? A few years ago, it was challenging to find someone who could do it all.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR] \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"The improvements in employee mobile app products and intranet vendors have been remarkable, especially in the last year. Many intranet vendors have developed app versions of their products, making them more streamlined and customizable for intranet managers. However, employee mobile app products on desktop still lack certain complexities such as branding, enterprise search, and thorough document management. These tools are more focused on frontline employees and may not meet the needs of organizations requiring a broader range of features. On the other hand, intranet vendors have recognized the need for a mobile experience and have made positive developments in this area. Some vendors offer a more comprehensive intranet experience, while others provide a narrower focus that is more suitable for certain organizations. To learn more about specific products that excel in both areas, I recommend reading our report rather than mentioning them directly. This will give you a better understanding of what these tools offer and whether they align with your organization's expectations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" It's a subtle thing, and while it may not be a technological barrier, the strength of many mobile-first frontline vendors lies in their deep understanding of specific industries and the requirements for successful deployment in those environments. Unlike the industry-agnostic nature of the Intranet space, mobile app vendors often excel in verticals such as Transportation or the service industry. This is because they possess the knowledge and expertise to effectively engage the workforce with specific roles and activities.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Engaging this type of workforce can be challenging at a practical level. Unlike office workers, frontline employees, who may be hourly or contingent workers, often lack email addresses or even dedicated mobile phone numbers. Therefore, the onboarding process requires careful consideration. Fortunately, there are some innovative solutions that have caught my attention. For instance, the use of QR codes allows employees to easily scan and download the app, enabling self-enrollment.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Additionally, I came across an app (unfortunately, I can't recall the name) that offers a clever feature. Team supervisors have the ability to reset passwords for their team members, typically around six to ten individuals. This eliminates the need to contact a central IT Help Desk in case of a forgotten password, which is unlikely to happen anyway. Instead, employees can simply approach their supervisor, who knows them personally and can promptly issue a new password on the spot.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Something I would add to that is the fact that our employee app products go beyond just providing tools. We actually have boots on the ground, so to speak, where our team physically goes to our clients and assists them with the roll out of these tools. One example is our work with Blink, where we have photos in our report of our team setting up booths to help people get on board, explain the necessary steps, and provide demos. This hands-on approach ensures that our clients can rely on us to handle the entire process, alleviating any concerns they may have. Additionally, our team consists of experts who know the product inside out, so employees can have their questions answered by the best in the field. This level of support sets us apart from other intranet vendors and is a significant differentiator for us.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" That's a significant shift for you, Rob. I remember back in 2015 when SharePoint and Jive were the main platforms. I recall talking to clients and asking them about the percentage of employees using the intranet. They would often say it's around 80 or 90%, which sounded impressive considering the large workforce of 5,000 people, including those in factories. However, it turned out that they didn't include the factory workers in that percentage. So, in reality, it was more like 40% of the entire workforce. It was a missed opportunity because frontline workers possess a wealth of knowledge. They interact with customers and witness firsthand how the product is used and adapted in various scenarios. Their insights could inspire innovation and provide valuable feedback to the engineering team. Now, we have the chance to establish two-way communication channels and tap into that frontline experience. With most people having access to iPads or laptops, connecting with them is easier than ever. As an intranet manager, your focus is no longer on the capital cost of providing technology but on finding ways to engage with them effectively, taking into account their work environment and time constraints.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Where do you think that appreciation has grown out of? The appreciation for the fact that we do need to be connecting with our frontline workers, for those who are in the field and in the thick of it regardless. from a CX perspective, in terms of opportunity but it sounds like you've seen that come around.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Some of the content is from the CX perspective. We often discuss customer journeys and how to understand the parts of the journey that involve interactions with representatives and sales staff, rather than just the website. During the pandemic, frontline workers and key workers continued to go to the office while others worked from home. This highlighted their importance to the organization and may have empowered them to ask for more. Another driver is the prevalence of consumer technology, such as mobile phones. Employees now have higher expectations due to their familiarity with technology. This has led to the emergence of \\\"Shadow IT,\\\" where employees use unofficial messaging systems like WhatsApp for work-related communication. While this may be convenient for employees, it also presents security concerns for employers. As a result, employers need to find a more enterprise-grade solution that meets both employee needs and security requirements.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" I believe there has always been a desire to address a specific group of people. In many cases, there is an awareness that a significant portion of the organization is unreachable or that reaching them requires specialized knowledge. As a result, decision-makers who aim to impact the entire business may struggle to have meaningful conversations on how to reach this group. However, technology has played a role in shaping internal discussions. Departments responsible for frontline workers, such as operations, have taken it upon themselves to find tools that can be shared with their teams. This may involve using shadow tech or bypassing the IT team altogether. For example, in the construction industry, builders have downloaded their own tools to create electronic to-do lists and save photos as evidence of their work on specific houses. Intranet managers and related roles are now recognizing the possibilities offered by technology and connecting the dots between what is now achievable and the needs of the business. This joint development between technology and business needs has been instrumental in driving progress.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" One of my favorite examples is from Transport for London, the organization responsible for running the subway system. The night shift of engineers started posting pictures of tunnels or junctions on social media, challenging the office staff to guess which part of the underground network they were from. This simple activity created a sense of intrigue and engagement among the office workers, who were typically disconnected from the night shift. Suddenly, the night shift engineers were receiving recognition and interest for their work, fostering unplanned but valuable connectivity. This example highlights the benefits of providing digital tools to everyone, rather than limiting access to just the office workers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" There's another example from Transport for London that I find impressive. They organize an annual competition called Underground In Bloom, where station staff take photos of flower displays, paintings, and other artistic creations. Participants vote for each other, and a winner is chosen at the end. During the lockdown, with fewer staff and passengers, some stations were closed and many employees were furloughed. However, they turned the competition around and focused on creating their own gardens, flower displays, and parks. This transformed what could have been an isolating experience into an opportunity to foster a sense of community and build a strong culture within the team, even while working remotely. It's a fascinating story that showcases how a digital tool can bring people together in a remote setting.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Those are great stories to hear! It's impressive how they're leveraging technology to align their organization and enrich their culture. This kind of success is not always seen in other cases. Now, let's shift to the consultative side. What are some of the biggest misconceptions you often have to address, especially regarding intranets and digital workplace technologies? It's important for application owners and digital workplace leaders to truly understand the landscape and align the technology with their culture.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" I think we often talk about culture in business as if it's something that can be changed at the end of a process. However, culture is actually a constraint that needs to be considered from the beginning. When working with clients, they often express a desire for certain outcomes, such as knowledge sharing across different departments. Instead of trying to change the culture to make people share, it's more effective to work with the existing culture in a way that encourages and facilitates sharing. This can be done through social networks, having experts lead the way, or creating internal posts, videos, or snippets of learning. The approach may vary depending on the organization, as some may respond better to validation and amplification of good work, while others may benefit from highlighting positive examples and encouraging others to follow suit.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For example, we worked with a client who had a Greek employee share his experience of coming out in a macho culture. The internal communications team recognized the alignment of this story with the company's values and culture, and decided to amplify it. This post became the most commented post across all platforms, demonstrating the power of highlighting positive examples. By focusing on these highlights and finding ways to make them more visible, we can encourage others to follow suit.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" I think I may go with a controversial suggestion. When it comes to the preconceptions that clients have, it's important to note that while not all organizations fall into this category, some have already made up their minds about their tech solution before determining their actual goals. This could be due to past investments or the presence of a suite of applications that may seem tempting to use. However, it's crucial to remember that just because these applications are available doesn't necessarily mean they are the right fit. While it is possible to find effective ways to utilize them and integrate them within an organization, automatically deciding on technology can potentially harm the projects we are involved in.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For instance, let's take Microsoft and SharePoint as an example, as it is a commonly known platform. The Microsoft Suite offers a wide range of applications, many of which are excellent. However, when it comes to a frontline workforce, it becomes debatable whether Microsoft's suite of applications is truly suitable and appropriate. This is due to the practical tasks they need to perform, as well as their communication and collaboration needs, which often involve informal chats and simple processes. The Microsoft Teams app, for example, may not be the most suitable tool for these purposes. Even apps like Viva Connections or Viva Engage may not be the right fit, especially considering the challenges that arise from requiring an entra ID to access them. It's important to recognize that the availability of these tools does not automatically mean organizations should use them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" This is a common issue we observe among our clients. They often find themselves stuck with three different solutions to the same problem, which can lead to confusion and inefficiency. For example, they may have Viva Engage, a social application within the intranet, and Chatter on Salesforce, all used by frontline employees. As a result, there is no centralized platform for conversations to take place. This poses a challenge for employees who want to share information about their projects, as they are unsure of the appropriate platform to use. Without proper governance or clear decision-making, all three platforms may become underutilized and fail to achieve the critical mass necessary for success. To address this issue, it is important to establish effective governance and make strategic decisions to ensure a single, cohesive platform for communication within the company.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[RR] And that takes quality rationalization, understanding your tech debt, your landscape, and being able to make the hard decisions. Saying “we're not going to be pulled by the gravity of all those unused toys and we're going to focus on what's right for our employee in their journey.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR] \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Just because you don't use one of the applications within a suite of tools doesn't mean you can't use any of them. If you're considering the front line again, perhaps one of the Microsoft applications isn't the best choice for them. For example, SharePoint may be the ideal tool for your intranet. There's no reason you can't use one without the other, and vice versa.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If SharePoint isn't the best solution for your intranet, you can still utilize Microsoft Teams as your collaboration tool. Additionally, you could use the Viva Engage application for your collaboration and community needs. These tools are independent and can be considered separately. They aren't just one solid mass of tools that must all be used or none of it used.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Back to the gym analogy, you don't have to use every piece of equipment in the gym for every workout. It's about being selective and saying what's the right match for our needs.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] As I've learned as I've entered middle age, absolutely there's certain equipment you stay away from. One of my one of my last questions I have for you here is beyond the report and kind of what you saw as a steady state, I have to ask the AI question. Where do you see AI and ML taking shape within intranet's digital workplaces and what are your hopes for the future and a little bit beyond?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM] \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"We've done really well not to mention AI up to now. Suzie, do you want to talk about some of the patterns we've seen this year around Ai and I'll maybe talk about the future?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Yes, Sam is the proper expert on this. However, in the past year, there have been significant changes in the AI landscape. Previously, AI tools were not referred to as such by vendors. While there were existing AI technologies, they were not positioned as such. However, in the last year, we have witnessed the emergence of various generative AI features that have proven to be very supportive. From my perspective, this is where AI development should focus - as a support for people rather than replacing enjoyable aspects of their work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a communicator, you may find it helpful to have assistance in making your writing more concise, especially if you tend to be verbose. Tools like Oak Engage offer a policy generation feature that can generate a generic policy in a set template, which can serve as a framework for further editing. Additionally, AI has made advancements in search, with AI-generated likely answers when you search for something. Intranet tools now have the ability to analyze the content and provide relevant answers. However, it would be beneficial to have more validation and teaching steps incorporated into AI systems.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Outside of generative AI, there are other interesting developments. For example, Mango Apps offers a feature where AI can convert written content into an audio file. This is particularly useful for frontline workers or individuals with vision issues who prefer listening to news rather than reading it. This feature requires no effort on the part of Communications, as the system handles the conversion.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overall, there are numerous exciting and fun applications of AI in various areas.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" The aspect of generative AI that really captures people's attention is the ability to generate images or text. However, the unsung hero in all of this is dialogue management. In the past, chatbot interactions were limited, and if you wanted to make changes halfway through a process, you would often have to start over. But now, with advancements like chatGPT, you can have longer discussions where you can refer back to previous parts of the conversation and the chatbot will understand you. For example, you can ask about the top 20 customers in the last year and then inquire about the ones based in France in the last quarter. Despite the ambiguity in the questions, the chatbot will understand what you mean based on the context of the conversation. This is particularly useful for intranets where you can receive answers based on a series of dialogues. It can serve as a valuable supplement to traditional HR helplines, providing assistance with simple questions or guiding users through a series of inquiries.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another area that I'm hoping to see more development in is AI assistance for intranet and digital workplace governance and analytics. While we have had analytics packages that generate various charts and graphs, the insights derived from them often don't lead to significant changes or actions. AI coaching could make a difference by identifying patterns in platform usage and providing recommendations on what actions to take. Even better, AI could automatically orchestrate responses, such as scheduling long reads for the optimal time based on user behavior. Ultimately, personalized experiences could be created based on individual preferences and interactions. This kind of AI assistance has the potential to greatly enhance intranet and digital workplace management.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[RR] Technology that enables the employee, gets out of their way, and doesn't add friction into their day. Suzie, Sam, thanks so much for coming on the show today. Where can folks learn more about the report and really the fantastic consultancy work that you folks do as well?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SM]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Thank you very much for having us on it's been a great pleasure. Our website \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"https://www.clearbox.co.uk/\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"[SR]\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" And then it's just \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/reports/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"https://www.clearbox.co.uk/reports/\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" you'll find reports there and some of the other things that we're planning to work on in the next year as well. Also have a look at our blogs. We blog very frequently still and talk about all sorts of things so if you're looking for any inspiration, or even a particular topic, go and have a look there. And then in the resources section you'll also find that big directory that Sam referenced with all of the tools that we're aware of on the market so you can go and have a look and see what else is there if you want to do additional research.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[],\"nodeType\":\"hr\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For more information on ClearBox Consulting services and their reports:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Website: \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"⁠https://www.ClearBox.co.uk/⁠\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Intranet and Employee Experience Platform Report: \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/reports/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"⁠https://www.ClearBox.co.uk/reports/⁠\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Blog: \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.clearbox.co.uk/blog/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"⁠https://www.ClearBox.co.uk/blog/⁠\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"LinkedIn: \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.linkedin.com/company/clearbox-consulting-ltd\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"⁠https://www.linkedin.com/company/ClearBox-consulting-ltd\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"77a5e6b6-a45c-586d-8b4f-ebe2205457e1","title":"Workgrid March 2024 Product Updates","externalTitle":"Workgrid March 2024 Product Updates","slug":"workgrid-march-2024-product-updates","publishDate":"2024-03-26T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"March Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month's product round up includes a mix of new releases, small enhancements, and a few product lifecycle changes to the AI Work Assistant. As a reminder, you can find all \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.my.site.com/support/s/article/Release-Notes\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"release notes here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's a look at the latest releases:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational Responses for Apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Previously, when you conversed with a microapp experience in the AI Work Assistant, the response would always be a view of the microapp. Now when applicable, the Assistant will provide a text response in addition to the microapp, for a more conversational experience! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4Bo9ZjbCKbpYY6Op5n7le5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT Help Desk for ServiceNow Improvements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT Help Desk for ServiceNow is available in the builder templates library and now features vast improvements for employees and admins alike! This app enables employees to create tickets, view their status, add comments, and close them from the Workgrid experience. In addition to opening the app from the main menu, you can now \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"chat to it for max efficiency.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" For example, you can ask the Assistant for a status update on a specific ticket, and it will provide a text response. You can also ask it to create a new ticket and provide criteria, and the Assistant will fill out the ticket form for you.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It is available out-of-the-box for ServiceNow, and we can accommodate many other systems on demand. With ServiceNow, we offer templates for System Authentication and now User Authentication (new in Beta!)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"116TBifcLtuM3wAB07D6AG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Saved Data Sources\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Starting March 25th, app owners will be able to add a data source and use it across many apps! This means you will no longer have to enter credentials for every app instance, making apps easier to install and reauthenticate as needed. The change is intuitive, there will be no service disruptions, and you can learn how to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.my.site.com/support/s/article/Connecting-a-Data-Source\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"connect a data source instance here.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You will see a new section in the top navigation for Data Sources. If you are an app owner and have installed apps, you will see the data sources you have installed, as well as their connection status. If you have never entered data source credentials for an app, you will not see any connected data sources at this time.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5FifFKwt1xEKtfGwKjOggo\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App Template Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now when we update app templates with new features, improvements, or bug fixes, an indicator will appear in your main app menu when there is an updated version of an installed app template available. Be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.my.site.com/support/s/article/Updating-Templates-of-Installed-Apps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"read the documentation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to understand all the nuances of each option. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4QrvjvMfX6Bxz1DPt3uC5P\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Product Lifecycle Changes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Legacy catalog apps have been replaced by builder apps. Most customers have already fully embraced the builder apps, which have replaced all legacy integration-based catalog apps. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"These legacy apps will be retired June 10.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Recommended sort option for To Know and To Do notification tabs will be removed, and the experience will be Newest on Top. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"This change will take effect Monday, April 1\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". (Not an April Fools’ Day joke!)\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6SksbVYKgcbMaV459yZ9ZL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Explore App Templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's catalog boasts 50+ \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"app templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" available out-of-the-box. Deliver the app as is or use our drag-and-drop no-code builder to customize for your preferences. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Schedule a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a Workgrid representative today for an exclusive look at how our apps can help support your digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"11gbeMH19oFSf1iAHo15eX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c5babdc3-74a8-5fec-94c2-7dbc17a3e4c6","title":"Alan Lepofsky | Changing the World: Spatial and AR Technology at Work and Home","externalTitle":"Changing the World: Spatial and AR Technology at Work and Home","slug":"alan-lepofsky-knowledge-management-strategies-within-the-digital","publishDate":"2024-03-20T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1gWZltN1ylonkYegfg2F0k/252ff23af78e856db3e4cf6f17bbe4ed/Alan_Lepofsky_Mobeus_Podcast_Social_Graphic.png"}},"description":{"description":"Explore expert insights on the transformative power of Augmented Reality (AR) and spatial computing in the workplace."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this episode of The Workgrid, Alan Lepofsky, Head of Marketing at Mobeus, shares his expertise in productivity, communication, and collaboration. He discusses the transformative power of Augmented Reality (AR) and spatial computing in the workplace and at home. Alan provides insights into how these technologies are revolutionizing work environments and processes, showcasing practical examples across industries. Additionally, he offers future trends in workplace technology. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this episode you will learn:  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The fundamentals of Augmented Reality (AR) and spatial computing and their role in the modern workplace and beyond.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How AR and spatial computing are revolutionizing traditional work environments and processes, with a demo of practical examples of AR and spatial computing applications across various industries. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Insights into the future trends of workplace technology from a leading expert in the field. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let's dive in!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Hey Alan, welcome to the Workgrid Podcast! Before we get started, I think it would be great for our listeners to get to know you a bit better. Could you share a little about yourself and what you've been working on recently? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My name is Alan Lepofsky and I have been working in the collaboration software industry since the mid-90s. Throughout my career, I have focused on helping employees collaborate, be productive, and work effectively in teams. I am proud to represent Canada, both in my personal life and online. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the past, I worked as an industry analyst at Constellation Research, specifically covering the collaboration world under the guidance of Ray Wong. After that, I spent three years at Salesforce, where I was a part of the marketing and community team. Currently, I am working at a startup called Mobeus, where we are dedicated to creating immersive and interactive experiences for people. Our goal is to provide these experiences without the need for additional hardware such as headsets or gloves. We aim to make it easier for individuals to become a part of these experiences, offering a more accessible alternative to other options available in the market. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Alan, I wanted to ask you about the incredible changes in workplace technology that you've witnessed over the past 5 to 7 years. As we met at Constellation Research a few years ago, you have a unique perspective on this topic. Can you share some of the significant hallmarks or measures that you've observed? What changes have been particularly pertinent or top of mind for people? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's a fantastic question! We love discussing the future of work. When it comes to the workplace, there is often a lot of status quo, but it's important to consider the audience we're talking to. Different people have different levels of adoption when it comes to new technologies and trends. For those of us in the tech bubble, we tend to be at the forefront of these changes, but not everyone is in the same boat. Many people have stayed in the status quo for years. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let's focus on the tech enthusiasts, as they are the ones who will be most interested in this conversation. There are three major categories of changes that have occurred in recent years. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"First, the shift from working in the office to working from home and back again has had a significant impact. This has affected the tools, apps, hardware, and home setups we use for work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Second, there has been a dramatic increase in video consumption. Whether it's for work-related meetings or connecting with friends and family, we are spending more time online and using video as a primary means of communication. This shift has both positive and negative aspects, as it raises questions about authenticity and the tools we use to connect. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Lastly, we cannot ignore the impact of artificial intelligence (AI). While it may be overhyped in some circles, AI is starting to play a role in various industries and job functions. Whether it's sales, marketing, creative content creation, or data analysis, AI is becoming a part of our toolset and augmenting our capabilities. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's important to note that while some organizations may not have experienced significant changes outside of their work dynamic, leveraging technology can still have a positive impact on individual roles, teams, organizations, and society as a whole. However, we must also be mindful of not losing sight of our humanity in the pursuit of automation and efficiency. It's crucial to find a balance between leveraging technology and maintaining personal connections and emotions in our work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's a great point. Despite having an abundance of technology, it often feels like we are working through the technology instead of using it to work for us. It's important to find a more humane way of utilizing technology. When I first saw Mobeus, it immediately sparked ideas in my mind about how it could revolutionize the way users interact with technology in a more humane manner. How has Mobeus started to transform the user's relationship with technology? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Thank you for that you know lead up I'm glad you know your initial reaction was a positive one we have so enjoyed showing people what we're doing and we can show your audience in just a few minutes. But yeah, the founders, Richie Etwaru and Mike Sutcliff, embarked on a mission to build Mobeus, a company that prioritizes human connections. Our tagline, which still holds true today, emphasizes our commitment to leveraging technology to enhance our lives. Our focus spans various areas, such as combating loneliness among the elderly, fostering better connections between employees and customers, facilitating effective presentations, and improving interactions between teachers and students. By infusing live human presence into these aspects, we strive to elevate online sales and reintroduce humanity into technology-driven experiences. This driving force has guided everything we do, and it has been an incredibly rewarding journey. If you would like, I can proceed to showcase a few examples or spend a couple of minutes elaborating further. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yeah, I think that'd be great I think I listeners would love to see some of the advancements you folks have made.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"vUxA8K1vmJ6eSL05IkBu9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"The following is the transcript from the above video. For the full demo experience press play.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Alright, let's see. I believe I can do it. I have screen sharing capabilities. I'm going to choose my desktop. We'll just do a quick demo here. What I'm going to show you is the most standard kind of thing that people do for a presentation, PowerPoint. Like 99% of the PowerPoint presentations you watch on a daily basis, you are now hearing my voice but I'm coming from behind the content. We were having a nice conversation, we had a video, I went to full screen mode and you lose me. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Mobeus, we allow you to put your presence directly into anything that you're sharing on screen. It's not just PowerPoint, it's any website, any application. We're not a plugin or an API, we're a layer that runs on your computer's desktop on Windows or Mac. So anything you are showing on screen, we can make you transparent behind it. Now, instead of just presenting slides and talking about numbers, I can literally point to the information I'm talking about. It brings the content to life and allows you to see my eyes, hand gestures, and facial expressions. This leads to improved comprehension, better feedback, and better audience connection. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We have a lightboard feature where you can draw on things without going out of context to a whiteboard. You can easily draw or type on anything. We're trying to inject humanity into your presentations, improve comprehension, and make them more engaging. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We also use artificial intelligence for object detection on the screen. We can make objects stand out and make the content shine. Additionally, instead of being full screen, I can make myself into a small circle called teleports. I can inject myself into any piece of content on screen and change the transparency. This makes the presentation immersive, interactive, and natural. It's a different experience compared to any other presentation. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We're also solving the issue of asynchronous collaboration with our technology called beams. It allows you to connect with your co-workers and bring them into the meeting. It's not just sharing a video, it's making people interactive components of the meeting. You can have a library of experts with you in every single meeting. Throughout the course of the meeting, you can access short clips of experts on various topics. This enables every expert in your organization to be available for every meeting they need to be in. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These three features, telepresence inside your content, the lightboard, and the ability to inject people into content, are how we're changing and infusing humanity into meetings. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I love that there are multiple layers of interaction and presentation in this approach. It adds a more human touch to how information is displayed and shared. The potential use cases are immense. For example, in my previous sales experience, it would have been great to have the ability to easily access and share various assets related to architecture and security, rather than just sending PDFs. Having collateral like snippets from our head of security or risk compliance would have made conversations feel more personal and engaging. It's a refreshing change from the usual experience of simply passing over collateral after a meeting. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Absolutely, being able to have your executive team scale to attend each and every meeting across your organization is crucial, especially during a merger and acquisition. This allows them to connect with clients and answer any questions they may have regarding the merger and acquisition. One of the most wonderful use cases for HR onboarding is that it helps new employees feel engaged and connected with their colleagues. The potential of this technology is limitless, as it can be applied to various scenarios. For instance, on an e-commerce shopping site, having expertise for every product can greatly enhance the customer experience. Overall, working on such projects is both exciting and enjoyable. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yeah, it must feel boundless because there are ex applications and CX applications. This is an incredibly novel tech. What are you seeing in terms of some of the use cases, both historical and classical, which are getting upgraded through spatial technology? And what about the novel uses that are really bleeding edge? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Great question! You mentioned the term \\\"spatial computing\\\" and I think it's important to understand where we're headed with virtual environments, augmented environments, and spatial computing. If this is a new concept for you, think about what Meta has been doing in the metaverse or what Apple has achieved with Apple Vision Pro. So, let's dive into what spatial computing actually means. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At its core, spatial computing allows you to be fully immersed in your environment. It enables you to place objects in specific areas and have them stay there. In practical terms, it means leveraging the z-axis depth on your computer screen. Operating systems, whether it's Apple or Windows, have remained relatively unchanged since the early 80s. We still have rectangular windows that we drag around, minimize, and maximize. However, with spatial computing, we're adding layers of transparency that allow you to see people, content, and control them in a more three-dimensional way. This depth on your screen enables you to consume more information easily, without constantly switching between applications or opening and closing multiple windows. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, what are the practical applications of spatial computing? Well, our goal is to provide people with access to information in context, without the need to constantly switch between screens or applications. Imagine being a doctor, lawyer, sales representative, or student and having the information you need right at your fingertips. For example, during our conversation, I could have my meeting notes transparently layered on top of the screen, giving me access to more information without it being visible to the audience. This kind of augmented information empowers individuals and helps them feel more confident and successful. It's not just about productivity; it's also about building confidence, trust, and authenticity, which ultimately benefits both the individual and the organization they work for. Even small improvements in this area can have a monumental impact on the technology we have today. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In summary, spatial computing allows for a more immersive and efficient way of interacting with information. It eliminates the need for constant switching between screens and applications, providing users with a superpower of accessing the right information at the right time. This not only improves productivity but also boosts confidence and overall performance. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"and you're not having to wear a headset \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No headset. Now, I have an Oculus floating around behind me. I'm not against VR entirely, as every tool has its place. Just like a painter, a craftsman, or a race car driver, different tools serve different purposes. I enjoy putting on my VR headset and immersing myself in a three-dimensional world for relaxation. It's like doing 15 minutes of yoga and finding peace as the world disappears around me. However, when it comes to work, VR headsets become cumbersome after a while. The battery life is poor, they are expensive, and they are limited to specific devices. For example, if I have an Oculus and you have an Apple Vision Pro, we cannot meet in the metaverse together. The barriers to entry are significant. While I find virtual reality interesting, augmented reality feels more natural and engaging. If we can achieve a similar level of immersion without the burden, cost, or strain, it would be a game-changer. That's exactly what we aim to do. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today, I haven't shown you our ability to use your hands and body as interactive controls. You saw me being transparent on the screen, but we also have technology that allows you to interact, touch, rotate a phone, explode an object, examine a DNA strand, or move data around on the screen just by using your body. Apple Vision Pro is doing impressive work with eye tracking, which deserves recognition. However, the $4,000 price tag is justified by the advanced features that directly monitor your pupil movement. Nevertheless, within the first two weeks of its release, people have already expressed how tiresome it is for their eyes to replace the mouse. We believe that a more natural way for our bodies to interact with keyboards, mice, headsets, and hands is essential. Those who have seen our technology often compare it to the futuristic interfaces in movies like \\\"Minority Report\\\" or \\\"Iron Man,\\\" where Tom Cruise and Tony Stark effortlessly manipulate objects. This is just the beginning of where technology is heading. I have no doubt that in the future, between tomorrow and the next 20 years, our children's generation will use computers in ways that are different from how we do now. It's exciting to be a part of building that future. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I mean there must be tremendous application on B2C education creativity what are some of your thoughts on that? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Audience, I swear I didn't set him up for this, but Rob, you mentioned my favorite word: creativity. It has been near and dear to my heart ever since I was an industry analyst. I give full credit to the work I did with Adobe as a collaboration analyst, working with IBM, Microsoft, Google, Slack, and others. Creativity wasn't a big part of it until I started working in the Adobe world. I was so inspired by their audience, their tools, the company's goal, and their vision. Creativity is the most powerful thing we can have. It's where innovation and solutions come from. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While our tools promise increased productivity, saving time on searching and email, we haven't seen much of that in the last 20 years. People are still working the same hours, if not more. However, these tools can lead us to creativity, new ways to interact, visualize data with AI, and generate information. I'm particularly excited about the generative AI boom happening right now, whether it's text, image, or video generation. It allows the majority of people to express what's been in their minds without the need for specialized skills. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I don't believe these tools will replace professional writers, editors, artists, or movie directors. However, they will enable laypeople to get closer to their dreams. For example, a few years ago, I flew a drone along a cliff and captured cinematic footage that previously would have required a film crew, helicopter, and post-production team. Now, imagine what these generative AI tools can do for someone with a creative notion in their mind. They can get you 50% or 75% of the way there, although not 100% for major business cases. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a marketing person, I haven't completely replaced my content creation with AI, but I have used it to brainstorm words, improve writing, and create images for social media. Most of my LinkedIn and social media posts incorporate generative AI to grab people's attention. However, it's the potential of creativity that excites me the most. These tools can help us solve known problems in fields like medicine, hunger, and politics. But they can also help us solve problems we can't even imagine yet. What will our children create that we haven't dreamed of? How will these tools assist them? Just like Tony Stark visualizing things in Iron Man, these tools can help us look at things from different perspectives. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Children draw naturally, but at some point, many of us stop due to lack of confidence. We think we're not good enough artists or singers. These barriers hold us back. What if we could eliminate those barriers and allow our creative minds to continue flourishing? Imagine drawing throughout your professional career. That's what excites me the most.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's amazing! I love it, love it, Alan. Considering the current state of spatial technology and Apple's clear stance on it, let's look ahead to the workplace. We've discussed the challenges of digital friction and attention management, constantly switching between tasks. Shockingly, recent statistics suggest that an individual knowledge worker can make up to 123,000 contacts per day, which is both excessive and overwhelming. When you reflect on your own time management, it's likely that a significant portion is spent on this back-and-forth communication. How do you envision spatial computing addressing this issue and potentially freeing up some time, without the need for a headset? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's exactly how we work. My point is that spatial computing has the potential to enable us to pay more attention. We won't have to look away or at a second screen. We won't need to alt-tab. Information will be displayed in a way that allows us to see transparent layers of information. This concept is often depicted in sci-fi shows, from Star Wars to Star Trek to The Expanse, where holographic interfaces and easily accessible information are commonplace. We are moving towards that future, but we are also learning about the challenges, especially in terms of accessibility. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Currently, we already have screen readers and accessibility features for two-dimensional spaces and applications. For example, closed captioning has been incredibly powerful for those who are hearing impaired. In video conferencing, many people prefer to be at home because they can't always understand what someone is saying in real life. Unfortunately, captions don't float above us in the real world. However, there are some exciting technologies, like glasses, that can provide that experience. But for most people, that's not the case. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I envision a world where everyone has access to the information they need, whether it's related to sight, hearing, or just general data. For instance, if I'm speaking to you, AI should be able to retrieve information like the last time you and Alan saw each other in person or display a picture from a Google photo search. Imagine having access to your latest Twitter posts or other relevant information. Our collaboration tools are far from where they could be. They only provide us with 1% of what we actually need. Throughout the workday, there are countless moments where we wish the tools could have done something different. The potential for improvement is incredibly exciting. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Spatial computing, artificial intelligence, and other emerging technologies will play a significant role in this transformation. We can expect holograms, transparent screens, flexible screens, and even portable screens that offer privacy and security. DNA-based information will also become more secure and inaccessible to others. We are currently at the forefront of technology, where boundaries are being pushed. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, what exactly is spatial computing? It's the ability to leverage depth and an extra dimension of space to place information where we need it, in the context of the moment we're in. While we have made progress with AI summarization and suggestions, we still have a long way to go in terms of providing contextual information at the right time. Currently, we can reactively summarize information or request specific details, but we lack proactive information delivery. This is something we are actively working on at Mobeus, leveraging technology to understand the context of the moment and provide you with the information you need, whether it's at your fingertips or within your line of sight. We need a more modern phrase than 'at your fingertips,' perhaps 'at your eyesight' would be more appropriate.\\\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I couldn't agree more that addressing the challenge of guiding attention to the right information and actions when needed is crucial. At Workgrid, we are focused on finding solutions for this problem. Your example of Jarvis and Iron Man, as well as Star Trek, perfectly illustrates the ideal scenario where technology seamlessly assists without getting in the way. In our usual workday experience, however, technology often becomes a barrier that we have to navigate through. Our goal is to create an ever-present enabler that assists at the right moment, while still allowing individuals to be the center of the story. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Well what you guys do so well at Workgrid is kind of remove that barrier to even having to know what application you're looking at with integrations bringing things together. We haven't achieved it fully yet, we still turn on our operating system and click on the app that we want to use, whether it's a chat client or an email client or a web browser. We still have things that are siloed but we are moving away from that to the point where it's just going to be one like it's you just need the OS. You really don't need to know what the app is you just need the OS and new versions of UIs, new versions of UX, new versions of integration and APIs are going to make the traditional way we know of using computers, since the early days of Windows, icon, mouse, and pointer, you know it's going to make those things hopefully go away.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While we haven't fully achieved this goal yet, we are making significant progress. Instead of having to navigate through various siloed applications, our aim is to simplify the process to the point where all you need is the operating system. In this future state, you won't need to know the specific app you're using; the OS, along with new versions of UIs, UX, integrations, and APIs, will revolutionize the traditional computer experience we've known since the early days of Windows. This evolution will hopefully eliminate the need for icons, mice, and pointers.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Alan, I always like to ask a couple of fun questions to my guests. One of my favorites is: What advice would you give your younger self? If you could go back to your early 20s, what would you say? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Oh boy, okay. When reflecting on my younger self, I realize that I didn't have the work advice I needed for my childhood or my 20s. Looking back, I think I may have been too passive in my early career. By passive, I don't mean lacking confidence or being arrogant, but rather not standing out as much as I could have. I observed others taking actions to distinguish themselves, and I wish I had done the same. So, if I were to give advice to a 20-year-old starting out, I would say to be proud and confident in what you do. Perhaps I should emphasize being more confident rather than more aggressive. Looking back, there are a few instances where I wish I had pushed things further or taken more chances. It might just be my personality, but I'm content with where I am now. However, I believe that if I had taken more risks, my career path could have taken different directions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That's great advice. What is the last best book you've read non-fiction or fiction? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would like to apologize to the audience. As a parent of a nine-year-old and a six-year-old, most of the books I read are children's books. However, from a business perspective, there is one book that stands out - 'Boundless' by Val Afar and Henry King. This book explores the concept of blending technology and culture, emphasizing the importance of community, partnerships, and ecosystems for organizational success. Both authors are part of the Salesforce ecosystem, a company that values its community and the ecosystem surrounding it. This resonates with my experience at Salesforce and my early days at IBM Lotus, where community played a crucial role. I highly recommend 'Boundless' to anyone interested in understanding how to integrate culture, technology, partnerships, and ecosystems to drive success. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I'm going to have to pick that up.  You know it's funny I've had two colleagues mention it in the last month or so it's like okay that's a sign to go pick it up... \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Both authors are truly remarkable individuals, and their unique personalities shine through in their writing. I must confess that I am acquainted with the authors, but I have also read numerous business books by authors I have never met. Therefore, I cannot say for certain if this holds true for all authors. However, when I delve into \\\"Boundless,\\\" I feel a deep connection as if Val is personally speaking to me. Perhaps, this is the reason why I resonate so closely with the book. Overall, it is an exceptional read that I highly recommend. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Alan, you know what this has been fantastic really appreciate you coming on the show sharing Mobeus at story where can folks go to learn a bit more? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Absolutely! If you visit Mobeus (mobeus.com) or Airglass (airglass.com), you can learn more about them. I'm online on all the traditional social media platforms, usually under the username AlanLepo. I'm always happy to connect on LinkedIn and expand my network. I gave a pitch about the importance of expanding networks and building communities, so I believe I should practice what I preach. I would love to meet those of you that I haven't interacted with yet. Rob, I really appreciate this opportunity to speak to your audience. Congratulations on all the great work you're doing, not only on the podcast but also at Workgrid. It will be interesting to see how we can combine our technologies and change the world. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"To learn more about Mobeus and their contributions to human connections, productivity, and creativity, visit their website at \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://mobeus.com/\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"https://mobeus.com/\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\". \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ff42afdd-c7c9-5605-a6a0-29bc5f1d6fd3","title":"March 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"March 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"march-2024-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-03-18T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's Next for the Digital Employee Experience?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital transformation has radically changed the way we work but it doesn't stop with systems and apps. Technology at work impacts the employees day from the beginning of their onboarding experience through their last day on the job. So how can we ensure employees are getting the best digital employee experience at work? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Tech Target\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.techtarget.com/searchenterpriseai/feature/The-future-of-generative-AI-How-will-it-impact-the-enterprise\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Future of Generative AI: How Will It Impact the Enterprise?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn how generative AI will affect organizations in terms of capabilities, enterprise workflows and ethics, and how the technology will shape enterprise use cases. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/why-digital-employee-experience-is-getting-worse-and-what-you-can-do-about-it\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why Digital Employee Experience Is Getting Worse - and What You Can Do About It\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital experience of knowledge workers is getting worse. Here's a look at why - and what you can do about it.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/2024-guide-to-conversational-ai-for-the-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2024 Guide to Conversational AI for the Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI is changing the way we work. Explore key considerations and benefits of bringing AI to the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Upcoming Events\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Midsize Enterprise Summit\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Software team will join the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://event.thechannelco.com/mes-spring/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Midsize Enterprise Summit\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" this April! This event brings together IT leaders and technology partners to discuss pain points and potential solutions, learn the latest technology trends, and build meaningful relationships. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Insight Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees generate and summarize insights quickly and efficiently. The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/insight-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Insights Genie app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" provides employees with access to generative AI technology within your specified guardrails. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Built-in prompts provide constraints to keep outputs professional while also helping employees understand what kinds of content can be created with this powerful technology. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2t5S1GbjKbNUx7dUptFBdR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"edd70583-ba0e-5964-8a8f-3521541da163","title":"Conversational AI Terms You Should Know","externalTitle":"Conversational AI Terms You Should Know","slug":"conversational-ai-terms-you-should-know","publishDate":"2024-03-13T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7MSoIbGVgPzLuJJT6hoiU4/01c3cb9bcdf2ff0a4cab0713b0888e03/conversational-ai-chatbot-terminology.png"}},"description":{"description":"Conversational AI is revolutionizing the digital workplace. Here are key terms you should know when exploring enterprise conversational AI solutions."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI is revolutionizing the digital workplace by simplifying communication and enhancing productivity. With intuitive interfaces and natural language processing capabilities, these intelligent virtual assistants can automate tasks and provide employees with instant access to the information they need. In this blog, we will explore the key terms surrounding conversational AI, empowering you to navigate this transformative technology with confidence. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Model Training\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leveraging conversational AI requires data to be ingested, analyzed, and returned effectively. This starts with ensuring that the AI model is trained to understand the information presented to it.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Splitting & Embedding\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Splitting and embedding are two crucial methods utilized for data ingestion. Splitting involves dividing the data into distinct sets, while embeddings refer to groups of split text. These two techniques work together to effectively train the conversational model.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, when an assistant has the ability to integrate with third-party systems and sources, like a knowledge source, it will divide the data into distinct sets. This division helps break down the data, making it easier to comprehend and provide accurate answers to questions later on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Query Analysis\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the key processes involved in conversational AI is query analysis which refers to the process of understanding and interpreting user queries or questions to provide relevant and accurate responses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When a user interacts with an AI Assistant, they often pose their questions in natural language. Query analysis involves breaking down the user’s query, extracting the most important keywords and entities, and understanding the underlying goal or objective, otherwise known as intent.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4QfDqEvj2lnA06BbgfA8FS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To understand the intent, conversational AI systems utilize techniques like natural language processing (NLP) and machine learning algorithms which enable the AI Assistant to analyze the structure and meaning of the query and provide a relevant response.  Here are a few key terms involved in query analysis:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Query Rewrite\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Query rewrite is a process that reformulates a given query by either enhancing or simplifying it and correcting human error in a way that improves the assistants ability to find matches, rule out irrelevant content, and enhance retrieval performance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversation Memory\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversation memory is used in conversational AI to create a more intelligent experience. It enables the chatbot to respond to queries in the context of the preceding query, facilitating a more natural multipart conversation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Zero-shot Classification\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Zero-shot text classification is a task in natural language processing. In this task, a model is trained on a set of labeled examples. However, it is then able to classify new examples from previously unseen classes. For example, understanding and responding to HR-related queries without prior training on HR-specific terminology. It is important to note that zero-shot classification excludes any examples of the desired task being completed. This sets it apart from single or few-shot classification, which involve a single or a few examples of the selected task.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pattern Matching\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pattern matching is the process of examining a given sequence of tokens (characters) to identify the elements of a specific pattern. These patterns can be defined based on a specific structure or sequence within a given dataset. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stemming\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stemming is a processing technique commonly used in information retrieval and natural language processing. Its purpose is to reduce inflected words to their word stem, base, or root form. This technique is particularly helpful in the preprocessing of text and can also be utilized for query expansion. For example, the stem of the words ‘running’, ‘runs’, and ‘runner’ is ‘run’. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keyword Search\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keyword searching is the process of matching words or phrases that connect a topic to a result. Searches can be broad and include individual words or a phrase. This is also known as search queries. A chatbot that operates based on keyword recognition identifies specific keywords within user inputs and generates a predetermined response based on those keywords.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In addition to understanding the intent, query analysis also involves entity recognition. Entities are specific pieces of information that the user is referring to in their query. For example, in the query \\\"What is the current stock price of Apple?\\\", the entity is \\\"Apple\\\" which refers to the company.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Entity Extraction and Slotting\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Entities in a chatbot are utilized to enhance the search intent by picking out, or in some cases, requiring specific values to engage with apps. These entities can encompass various elements such as fields, data, or descriptive text related to time, people, items, numbers, and more. The conversational model can identify these entities in the user query, and then pass them on to the app to respond intelligently. For example, AI can identify and extract specific entities such as employee names, department names, or project codes from employee inputs, and slot them into appropriate fields for streamlined and efficient data management. This can help automate processes like onboarding new employees, updating employee information, or assigning tasks, ultimately saving time and minimizing errors in employee management. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Semantic Similarity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Semantic similarity is a metric that measures the likeness of meaning or semantic content between a set of documents or terms. These metrics are mathematical tools that provide a numerical description of the strength of the semantic relationship between language units, concepts, or instances. This description is obtained by comparing the information that supports their meaning or describes their nature. It's important to note that semantic similarity should not be confused with semantic relatedness. While semantic relatedness encompasses any relation between two terms, semantic similarity specifically includes \\\"is a\\\" relations. For example, \\\"car\\\" is similar to \\\"bus,\\\" but it is also related to \\\"road\\\" and \\\"driving.\\\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By analyzing queries and extracting the intent and entities, conversational AI systems can provide personalized and contextually relevant responses to users. This enhances the user experience and enables the AI Assistant to effectively assist employees in their tasks and inquiries. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Response\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While query analysis is a critical component of conversational AI, it’s equally as important for an AI Assistant to deliver the result of a query to users in a digestible manner. It would be no use to an employee if they could use a chatbot to ask about an HR policy only to be delivered an answer that they couldn’t understand. Large Language Models (LLM), reranking, and retrieval augmented generation (RAG) play a key role in this process, ensuring that the conversational AI experience is intelligent and effective. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reranking\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reranking is a technique used in AI search algorithms to reorder search results based on the probability of relevance to the user query. As a consumer, you have likely encountered this many times. For example, when a user searches for \\\"best laptops,\\\" the search engine may initially display results based on popularity, but then re-rank the results to show the most relevant laptops based on factors like performance, customer reviews, and price. In a workplace example, an employee might search “company holidays” and the algorithm may include results from the employee handbook, employee calendar, and the time off management system. Using information such as where the employee is located, the algorithm may more highly rank information with regional specific details for that employee.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Advanced RAG\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Retrieval Augmented Generation (RAG) is a prompt engineering technique used to respond to a query by using the most relevant search result content and generating a cohesive response from one or more sources. When an employee uses a chatbot to ask about a particular company policy, the chatbot will search through relevant policy documents and use RAG to generate a summarized response that accurately reflects the current policy. This saves the employee time and effort in manually searching for the information and ensures that they receive accurate and relevant answers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"LLM\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A large language model (LLM) is a powerful language model known for its remarkable capability to comprehend and generate language in a general sense. LLMs achieve this by leveraging extensive data to learn billions of parameters during training, as well as utilizing substantial computational resources throughout their training and operation. The functioning of large language models involves taking an input text and iteratively predicting the subsequent token or word. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Together, these tools gather data, interpret it, and determine its value to the employee to deliver the appropriate response. Take the HR policy question from earlier. If an employee asks, “what is my time off balance?”, this could generate several results, from system-based responses to company documents. Perhaps they are looking for the exact hours, or perhaps they are interested in a policy explaining how hours are accrued. Using the technology above, an AI Assistant can rank these possible results and summarize the response appropriately, giving precedent to the system-based response to deliver exact remaining hours or summarizing one sentence about accruals from a lengthy document. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"26Xdade5HCGce9JC1fwK22\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conclusion\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to conversational AI there are many complexities and an ever-evolving list of technologies that help power this incredible tool. However, it’s clear that the future of the employee experience will be forever transformed by its capabilities. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ready to see how an AI Assistant can help your digital workplace? \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Schedule a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7d81f366-d281-5a85-aaa1-c662b1965e7d","title":"Conversational AI vs Traditional Chatbots: Revolutionizing the Employee Experience","externalTitle":"Conversational AI vs Traditional Chatbots: Revolutionizing the Employee Experience","slug":"conversational-ai-vs-traditional-chatbots-revolutionizing-the-employee","publishDate":"2024-03-11T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png"}},"description":{"description":"This blog explores the capabilities of conversational AI, traditional chatbots, and how organizations can leverage their potential to shape the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's digital workplace, the use of AI-powered technologies is becoming increasingly pervasive. Among these technologies, conversational AI and traditional chatbots have gained significant attention. Both aim to enhance communication and streamline processes, but they differ in their capabilities and potential to improve the employee experience. In this blog, we will delve into the distinct features of conversational AI and traditional chatbots while exploring how they contribute to a more productive and engaging workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"TIt5e1OxzHoADVd0dZJXY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding Traditional Employee Chatbots \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the modern age, chatbots have been established as a common piece of technology in both the employee and consumer experience. It’s not uncommon to see a chat bubble appear on a web page with the intention of supporting knowledge sharing in some way. The basics of a chatbot are clear to the modern internet user, but we must take a closer look at how the information within the traditional chatbot is ingested, distributed, and consumed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional employee chatbots rely on pre-programmed responses and scripted conversations. They are designed to handle specific queries or provide predefined information to users. While they can offer quick and structured support, their functionality is often limited, and they lack the ability to engage in natural conversations. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In many ways, employee chatbots function as reactive digital assistants. They typically only respond to user input, waiting for questions or prompts before providing information. In today's fast-paced work environment, these chatbots are useful mainly as a basic search function – often only serving as a starting point for employees before directing them to another document or system. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Due to the Q&A nature of traditional workplace chatbots, they often require a significant amount of time to configure the bot to operate properly, and ongoing manual support to maintain the most accurate responses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What if there was a smarter way to get information to (and even from) employees using chat? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Benefits of Conversational AI \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-powered chatbots, or Conversational AI Assistants, leverage advanced natural language processing (NLP) techniques to facilitate human-like interactions. These AI-powered chatbots possess the ability to understand context, learn from previous interactions, connect across digital workplace technology, and provide personalized responses. By simulating natural conversations, conversational AI enhances the employee experience by enabling a more fluid and intuitive interaction. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI technology is transforming the relationship between employees and technology by modernizing the chatbot experience from reactive bots to proactive assistants. By analyzing schedules, priorities, and workflows, AI assistants can provide timely insights, tasks, and recommendations to employees. Instead of being a passive tool that merely responds to questions, proactive assistants can anticipate needs and become an intelligent collaborator. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the help of artificial intelligence, answers to questions are sourced across a collection of sources, searching through business systems, documents, and knowledge bases for answers. Unlike traditional chatbots that rely on pre-defined Q&A criteria, conversational AI assistants can not only better understand user requests but can intelligently extract more information from digital workplace technology, often seamlessly combining tasks and information within the conversational interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"65Rjmzq2iW1RpJNsXvbcGO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhancing Employee Experience with Enterprise Conversational AI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI understands the unique needs of employees and tailor's responses accordingly. Whether it's providing information, assisting with tasks, or offering recommendations, conversational AI adds a personalized touch, making employees feel valued.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"24/7 Support:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Unlike traditional chatbots which may operate within specific working hours, conversational AI is available round the clock. This ensures that employees have access to instant support whenever they need, leading to increased efficiency and reduced frustration. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Natural Language Understanding:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Conversational AI's advanced NLP capabilities enable it to comprehend queries in a more human-like manner. It can detect nuances, decipher intent, and analyze sentiment. This promotes more effective communication, as employees can express themselves naturally without having to adapt to the limitations of rigid conversation models.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learning and Adaptation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Conversational AI continuously learns from interactions, allowing it to improve over time. It can adapt to evolving employee needs, resolve queries more accurately, and provide insightful recommendations. This adaptive learning capability fosters a more intelligent and intuitive experience for employees. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Embracing Conversational AI in the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrating conversational AI into the workplace requires careful planning and execution. Organizations should consider the following steps:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Identify Use Cases:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Assess different areas within the workplace where conversational AI can be employed effectively. This could range from HR assistance and IT support to training and onboarding processes. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Seamless Integration:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Ensure that conversational AI seamlessly integrates with existing workplace platforms and systems. This will facilitate easy access for employees and maximize the benefits derived from the technology. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Continuous Feedback and Improvement:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Regularly gather feedback from employees to understand their experience with conversational AI. This feedback loop enables organizations to make necessary improvements and refine the AI system over time. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI ushers in a new era of workplace communication, where engaging and personalized interactions are the norm. By surpassing the limitations of traditional chatbots, conversational AI offers a chance to redefine the employee experience. Its ability to understand context, provide instant support, and continuously learn from interactions holds immense potential in enhancing productivity and satisfaction within the workplace. As organizations increasingly embrace AI technologies, conversational AI emerges as a pivotal tool to shape the future of work.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"673e1e66-b101-5972-a390-e5e69abb1b5b","title":"2024 Guide to Conversational AI for the Employee Experience","externalTitle":"2024 Guide to Conversational AI for the Employee Experience","slug":"2024-guide-to-conversational-ai-for-the-employee-experience","publishDate":"2024-03-08T00:00-05:00","editorPick":true,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/CMeAmVtVgMMmK3ztLRdwE/df7aa2b4225bac76fec7dc6d48f948f7/2024-guide-to-conversational-AI.jpg"}},"description":{"description":"Explore key considerations and benefits of bringing AI to the employee experience."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is Conversational AI?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI is a type of artificial intelligence (AI) that can simulate human conversation. It is made possible by natural language processing (NLP), a field of AI that allows computers to understand and process human language. NLP is used to analyze the meaning of text and speech and generate responses appropriate and relevant to the conversation. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.gartner.com/reviews/market/enterprise-conversational-ai-platforms\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"enterprise conversational AI platform\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" market is defined by Gartner® as “the market for software platforms used to build, orchestrate and maintain multiple use cases and modalities of conversational automation.” \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Does Conversational AI Work?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI systems are trained on large amounts of data such as text and speech. This data is used to teach the system how to understand and process human language. The system then uses this knowledge to interact with humans in a natural way. It is constantly learning from its interactions and improving its response quality over time.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI as a Customer\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI has revolutionized the way we interact with technology, providing countless benefits for both customers and employees. When it comes to the consumer experience, conversational AI enables seamless and personalized interactions. Used frequently to manage customer service inquiries, consumers have long been accustomed to using chat to find information, get their queries resolved, receive product recommendations, and even make purchases. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI for Employees\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The power of AI is not limited to the customer experience, however. Employees' needs are not dissimilar to those of consumers, particularly when finding and accessing information.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employee experience (EX) is defined as the sum of all an employee's interactions with an organization, from the moment they schedule their first interview until they conclude their exit interview. Experts such as Josh Bersin consider employee experience to be a “company-wide initiative to help employees stay productive, healthy, engaged, and on track.” His definition goes on to explain that employee experience has multiple layers, goes well beyond IT and HR and is now an “active strategy” that should be defined and designed not just monitored. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are several tools across the enterprise technology landscape that can help improve the employee experience including intranets, communication platforms, and more recently AI Assistants, sometimes referred to as Copilots, that leverage conversational AI technology to achieve outcomes that address common employee frustrations. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Using conversational AI at scale can have many benefits for the workplace such as: \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reduced costs and increased productivity due to operational efficiency through automation  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A better employee experience with personalized and targeted content specific to each employee   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Seamless knowledge discovery by providing a 24/7 single source of truth for FAQs (i.e. what are the company holidays? When is benefit enrollment?)  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Increased adoption of enterprise technology by simplifying access to systems through integrations and conversation-based triggers  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reduction of shadow AI as employees are looking for AI solutions and may resort to unsanctioned or ad-hoc use outside of the organization’s governance. Implementing an enterprise AI solution will deliver employees the experiences they’re looking for under the guidance of IT regulations.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With such an extensive range of benefits, AI can support the workplace across departments from HR and IT to Sales and Customer Success. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI for Employee Support\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Solving Digital Friction\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The influx of enterprise technology in the modern workplace introduces a significant cognitive challenge: the cost of constant context switching. As workers navigate a myriad of tech interactions, the brain will struggle with rapid and frequent digital multitasking that leads to a scattered focus. This is just one example of the digital friction that hinders the digital employee experience.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital friction, commonly described as the unnecessary effort an employee must exert to use technology, encompasses all the extra steps to complete routine tasks, toggling between disparate applications to find information, and the complicated workflows that take time away from meaningful work.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital transformation has contributed to the digital friction problem. The host of new apps and collaboration platforms that were deployed to enable remote work caused some negative side effects no one could have seen coming. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While each individual solution launched was well-suited for helping workers be more engaged and productive, their cumulative effect was a frustrating, disjointed experience that dragged down productivity. There were suddenly too many places to go to find information and complete tasks, and communications were coming from more sources than ever before.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a result of the overload of apps, information, and noise, digital friction also began a domino effect that has affected business: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Missing important communications\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Employees frequently miss important announcements and time-sensitive reminders. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Delayed approvals \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"– Managers lose approvals amongst other emails, blocking important work or requests from being completed. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Time wasted from context switching \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"– Employees lose valuable time jumping from one system to another to complete tasks or look up common information. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Guide Attention with an Enterprise Copilot\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A solution to digital friction has arisen in the form of guided attention technology which includes solutions that rethink how employees interact with enterprise technology. While digital assistants are not new to the workplace, a new wave of assistants have taken shape with smarter technology, adding a layer of proactivity to the experience.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By intelligently nudging, surfacing, promoting, and granting access to the right information and actions, AI Assistants act as \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/copilot\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"a copilot for the digital workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". This is the future of conversational AI; a symphony of proactivity and guided focus that shifts the relationship between the worker and technology. From schedules and priorities to backend workflows, intelligent AI Assistants nudge employees with timely insights, tasks, and suggestions.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI for Knowledge Management\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Microsoft’s \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.microsoft.com/en-us/research/uploads/prod/2023/12/NFWReport2023_v5.pdf\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"New Future of Work Report\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" summarizes the shift in how conversational AI supports knowledge retrieval explaining, “Knowledge is no longer only embedded in documents, spreadsheets, and text – it is now embedded in conversation and can be served up dynamically through that same medium.”  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With the help of an AI Assistant, employees no longer need to waste time searching through files, systems, and documents to find the answers to their questions. Instead, they can opt for a natural language conversation for inquiries such as “what are the company holidays?” or “what is the maternity leave policy?” In just seconds, knowledge bases, documents, and apps are combed through and summarized to deliver the answer. As described by Microsoft, “LLMs can draw on knowledge generated through, and stored within, different tools and formats, as and when the user needs it. Such interactions may tackle key challenges associated with fragmentation, by enabling users to focus on their activity rather than having to navigate tools and file stores, a behavior that can easily introduce distractions (see e.g., Bardram et al. 2019).” \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tasks, Workflows, and Employee Support Automation\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Implementing conversational AI at work can have significant impacts on the way employees' complete tasks and workflows. While it may seem initially daunting to get started, there are a few steps that may help you with a seamless kickoff. The following outlines key elements to evaluate prior to launching an AI employee bot for the digital workplace. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Addressing Digital Friction\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – In order to maximize the benefits of conversational AI the first step requires an understanding of the pain points and challenges within the organization. There are several areas where the symptoms of friction will rise to the level of awareness. Many orgs will go deeper to really understand where they can start to create a better workday and they will look to qualitative areas such as employee journeys, onboarding, line of business functional improvements, knowledge search and so on. They will also look at qualitative metrics that provide tangible ROI on where they can begin to create savings/generate revenue – incident management, ticketing, expenses, workflows, and redundant processes   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Mapping Digital Friction to Systems, Processes, & Tasks \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"–\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Understanding which systems and processes are creating friction, and the direct impact to employees, shows you where to begin. It is easy to start where there is pain, but it may be more impactful to identify low hanging fruit for successful initial deployments – identify and further measure out what will bring the most benefit to employees. This will help measure initial impact and propel employee adoption as they may see tangible benefits sooner.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Assessing Benefits\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"and Technical Lift \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"– Map the economic benefit, time to value, ownership, risk potential first and then evaluate what data and application access is needed to begin to introduce use cases to employees \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Selecting Use Cases \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"–\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"After the first few steps, you can create a real map of use cases. Create a list of potential that describes the actions and activities and what the corresponding downstream effect will be. For example, approvals and reminders are a common use case for conversational AI where we’ve seen the ability to take approval cycles that previously could have taken days to just mere hours. It addresses the impact of the delay, the productivity sink, the time waiting, and decision making.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3PryptkveKuE3IYVNty3ed\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI For IT\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI redefines IT agility by making it easier than ever before to perform tasks and retrieve information from across the organization. With conversational AI, businesses can \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/information-technology\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"deliver novel experiences across the workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that simplify processes for employees from accelerating ticket deflection with self-service access to policies and FAQS to streamlining IT ticket management by allowing employees to submit service tickets, add comments, close, or check for status updates.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI For HR\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Bringing conversational AI to the human resources team helps employees more \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/human-resources\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"effectively engage with HR technology,\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" while helping offload the burden on HR staff to navigate questions, so all employees can spend time on more meaningful work that drives fulfillment. An AI-powered chat experience transforms the digital workplace by extracting and summarizing information for employees, returning results in modern rich UI experiences, forms, and more. In addition to finding information, conversational AI also helps employees perform tasks and submit requests using natural language making it easier for employees to quickly access things like their latest pay slip, calendar events, and employee directory information. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI For Comms\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reduce distractions and time-wasting context switching by guiding employees’ attention to important tasks, information, and communications through a conversational interface. Not only can AI be leveraged in conversation to retrieve information, but it can also be used to generate content. While obvious \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/internal-communications\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"communications use cases\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" include supporting content creation from blog posts to email subject lines, workplaces can also use generative AI for content insights such as summarization, key points, categorization, and sentiment analysis.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI Challenges\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Security\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Leveraging LLMs at work opens the door to questions around security with the most prominent being: what happens to our employees’ data?  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In today’s fast-past business landscape, organizations stand at a crossroads – \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/the-smart-choice-for-conversational-ai-build-vs-buy\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"to buy, build, or bring their own LLM\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". It’s a decision fraught with complexity. On one side, the specter of security concerns and the looming challenge of shadow AI demand cautious navigation. On the other hand, the promise of empowering your workforce with groundbreaking tools and access to the forefront of AI innovation beckons irresistibly. Embracing this opportunity means not just staying in the race but leading the charge towards a future where employees are equipped with the most advanced solutions to excel. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For organizations that opt to buy it is critical to consider how vendors manage data. Some store user data and use it to train their models. Workgrid, for example,\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"does not store data nor use customer’s data to train models. In the case of the Workgrid Assistant, users bring their own LLM, APIs, and data-sources to the Workgrid platform which ensures that your propriety data remains under your control, safeguarding your valuable information and intellectual property while enabling you to implement an intuitive copilot without the costly time to build and manage in-house. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Language Translation\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For large enterprises looking for a global conversational AI solution, language translation remains a challenge. According to Microsoft, “Lack of relevant linguistic and societal context in languages and cultures will impact task level performance for LLMs, for example in handling dialects within the same language family (Hada et al. 2023).”   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Up-to-date Training Models & Misinformation\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A challenge amongst those leverage LLMs is ensuring the information generated is accurate. There are a few reasons why an LLM might deliver misinformation, including the age of the model itself. For example, a model trained in 2020 will not know things like who won the 2023 Super Bowl. Should a user ask a timely question, the model will not have the knowledge to answer effectively. In the context of the workplace, AI is only as smart as the information it’s given. If employee information is not organized or properly maintained in the database, and that information is then ingested by an LLM, it’s possible that the results will also be incorrect. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In other cases of misinformation, prompt behavior can sometimes spur different results. Microsoft reports, “Sophisticated prompt behavior - Seemingly minor changes, including capitalization and spacing can result in dramatically different LLM outputs (Holtzman 2021; Arora et al. 2023)”  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In addition to prompts and training models, there have been cases of AI unintentionally generating false information, referred to as hallucination AI.  When a user prompts AI for information, models use the data they are trained on. But in some cases, AI creates its own sources referring to facts that simply do not exist. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid’s AI Assistant helps organizations implement AI for employees with added guardrails built in. A series of generative AI apps called \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/templates?searchField=genie\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“Genie Apps”\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" include built-in prompts to help users understand what can be created with this powerful technology while providing constraints to keep output professional.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI vs Chatbot\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Proactive vs Reactive\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The difference between conversational AI and chatbots is mainly tied to how they handle inputs. Chatbots are a type of conversational AI but not all chatbots are conversational AI. Rule based chatbots use keywords and other language identifiers to trigger pre-written responses and are not built on conversational AI technology. This means these types of chatbots are limited in response to what has been added into the chatbot’s rules. Non-conversational AI chatbots require continual maintenance with text-only commands and inputs to remain up to date and effective, while conversational AI uses inputs and sources such as websites, databases, and APIs to learn. There are a few application examples of conversational AI technology:  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Chatbots:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" often used in customer service applications to answer questions and provide support  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Virtual assistants:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" often voice-activated and can be used on mobile devices and smart speakers  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Speech recognition software:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" used to transcribe lectures, create transcripts of phone calls, or generate automatic captions for videos \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"reactive\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" digital assistant is merely a chatbot; which is most digital assistants. These bots wait for user input, responding to questions only when prompted. In fact, these tools often end up annoying the end user. Think of these simple bots as a basic search functionality from 1999, with a chat interface. Sure, they could be useful, but this type of bot is hardly transformative. In the modern work environment, these deployments end up being another place to go – adding to mounting digital friction. Thus, reactive chats end up failing to improve the employee experience and instead adding to the digital friction already burdening many organizations. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another reason for failed chatbot deployment is scope is often limited – and costly. Use cases are often narrowed down tightly to a slim margin of pre-defined functionality, like simple Q&A or order taking. What is even more disheartening is that to make these simple chatbots function properly, a tremendous number of hours are spent on professional services attempting to wire up the bot to operate properly. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On the other hand a \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"proactive\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" chatbot, increasingly referred to as an \\\"enterprise copilot,\\\" is a paradigm shift in the relationship between the worker and technology.  These digital virtuosos actively read the room—your schedules, priorities, and backend workflows—and nudge you with timely insights, tasks, and suggestions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"They don't merely sit around waiting for you to come to them to ask questions; they foresee your needs. They guide your attention where it matters most, streamlining your tasks and preventing potential bottlenecks. In doing so, this is an evolution of being a simple tool to becoming intelligent collaborators. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Learning vs Functional\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When evaluating types of digital assistant’s another key differentiator between chatbot and conversational AI is the method in which they share knowledge. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Learning\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" refers to a chatbot that is designed to learn and improve performance over time. It is programmed with machine learning algorithms that allow it to analyze and understand user input and adapt its responses accordingly. Learning chatbots use natural language processing techniques to understand and generate meaningful responses. They continuously gather data from user interactions and use it to enhance their knowledge and conversational abilities.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On the other hand, a \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"functional\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" chatbot is focused on completing specific tasks or achieving a particular goal. This type of chatbot often operates off decision-tree logic and is designed with predefined algorithms and rules to handle user queries and provide accurate, relevant answers or perform specific tasks. Functional chatbots are typically used for customer support, order tracking, FAQs, or any task-based interaction. They may not be able to learn or adapt their responses based on user interactions and typically require more manual management from the product owner. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3EMDOcEVaGcP7kIgj42x4z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Choosing an AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-the-right-way-a-quick-guide-to-choosing-the-best-conversational-ai-work\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Choosing an AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for your digital workplace comes down to a few things but technology is certainly a key factor. There must be a seamless marriage between strategy, culture, and technology. The assistant must work and operate within your tech stack but according to your business and organizational goals. Here are a few key features to look for: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Must be ubiquitous\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – The ideal AI Assistant lives where employees work and supports use cases across domains and departments. Employees do not need another place to go, and digital workplace leaders do not need more technology to manage across teams. Interactions and activity should flow into employee's work. The best assistants are the ever-present copilots – Batman and Alfred, Iron Man and Jarvis, your employees and their AI Work Assistant – it operates where they are and provides them with a universal access point, so they do not need to log into another application or hunt for information portals. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Deliver guided information and value where the employee is \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"– Employees should not need to engage with the bot to receive utility. The AI Assistant should include proactive notifications that deliver “to knows” and “to dos” versus the reactive chatbots of yesteryear. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Understand the user's intent\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Conversational AI work assistants differ from classic chatbots by leveraging advanced NLP capabilities and artificial intelligence to create a better relationship between user intent and results.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Rapid building \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"–\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"There must be a way to quickly quell friction and add value to users. Oftentimes those are exercises that can classically take months. There are several AI Assistants that are simply chatbots under the cover and require more explicit keyword mapping and pro-code, which takes time. The ideal scenario is that an organization can quickly identify friction points and stand-up rich experiences that become conversational. For example, developing experiences 10x faster using a low code drag and drop editor connected into their individual tech stack. With the Workgrid builder every workflow feature in an app has an intuitive drag and drop builder to customize the functionality of your app. Multiple app owners can collaborate to build and customize each step of the way. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Templates and Data Sources\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – Conversational AI Assistants should have the ability to quickly connect to the common data sources the enterprise deems critical. It also should be quick to develop and deploy, having the ability to connect to those data sources but also to start from a template that allows technologists to quickly create experiences such as a procurement approval app, travel reminder app, ServiceNow knowledge app, and more to allow you to deliver value to your organization incredibly fast  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI Terms You Should Know\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"LLM \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"– A large language model (LLM) is a powerful language model known for its remarkable capability to comprehend and generate language in a general sense. LLMs achieve this by leveraging extensive data to learn billions of parameters during training, as well as utilizing substantial computational resources throughout their training and operation. The functioning of large language models involves taking an input text and iteratively predicting the subsequent token or word.   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"NLP \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"–\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Natural Language Processing (NLP) is a branch of artificial intelligence that focuses on the interaction between computers and humans through natural language. NLP techniques enable computers to understand, interpret, and generate human language, enabling tasks such as language translation, sentiment analysis, and chatbot interactions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Machine Learning \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"–\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Machine Learning (ML) is a subset of AI that involves the development of algorithms and models that enable computers to learn from and make predictions or decisions based on data, without being explicitly programmed. It is based on the idea that systems can learn from and adapt to data, improving their performance over time. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Model \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"–\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\" \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"In the context of AI, a model refers to a representation or a mathematical expression that can mimic or simulate a complex real-world phenomenon or process. It can be considered as an algorithm or a set of rules, trained on data, which aims to make accurate predictions or classifications. Models in AI are created using techniques like machine learning or statistical analysis and are used to solve specific tasks or problems. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4RvTl3aqL0z8r5Uug2v4y0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Future of Conversational AI\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The conversational AI Market is\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.linkedin.com/pulse/uncover-future-conversational-ai-our-latest-market\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" projected to reach USD 32.51 Billion by 2028\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", exhibiting a CAGR of 21.6% over the forecast period. This growth is driven by the increasing adoption of Conversational AI technologies in various industries. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"According to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.microsoft.com/en-us/research/uploads/prod/2023/12/NFWReport2023_v5.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"a study conducted by Brynjolfsson et al. (2023\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"),\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" the implementation of a generative AI-based conversational assistant proved to be particularly beneficial for novice and low-skilled workers. The study also found that experienced and highly skilled workers could share their tacit knowledge more effectively with the tool. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Furthermore, users were found to be \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.microsoft.com/en-us/research/uploads/prod/2023/12/NFWReport2023_v5.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2x faster at solving simulated decision-making\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" problems when using LLM-based search, compared to traditional search methods. This highlights the efficiency and effectiveness of Conversational AI in problem-solving scenarios. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These early studies suggest that Conversational AI can make a lasting impact in the workplace, enabling expedited problem solving and improved knowledge discovery. Investing in an AI Assistant can be a great starting point for organizations looking to leverage the benefits of Conversational AI. AI Assistants serve as copilots for the digital workplace, providing organizations with conversational AI features that cater to the diverse needs of employees across job roles and departments. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Workgrid's Conversational AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" connects employees with the information they need, when they need it, through a conversational interface. With robust intent understanding, exception handling, and contextualized answers, the assistant can do far more than a rule-based chatbot. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The assistant searches across multiple data sources - including enterprise systems, documents, and knowledgebases - to answer employee questions. In addition to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/answers/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"answers\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", the assistant integrates with business applications to surface real-time notifications, tasks, and alerts, allowing employees to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"take action\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" right within the conversational interface. Workgrid's AI Assistant supports information discovery for employees by: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Delivering answers with relevant recommendations and suggestions using advanced query analyzer and semantic similarity analysis \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ranking algorithms to showcase results based on relevance \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Summarizing data points from multiple sources into one cohesive answer using Retrieval Augmented Generation (RAG) \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Prompting employees for more information if an intent is understood but the question cannot be fulfilled \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2NazIzLY90redkZbK6nMNt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To see the Workgrid in action take a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/guided-tour/ai-work-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"virtual product tour\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" of the AI Assistant or \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"schedule a personalized product demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" now.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3bf80dc3-f653-5ddd-9f41-ffee2b8fd8e0","title":"Claire Fletcher | Knowledge Management Strategies within the Digital Workplace","externalTitle":"Knowledge Management Strategies within the Digital Workplace","slug":"claire-fletcher-knowledge-management-strategies-within-the-digital","publishDate":"2024-03-06T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1yMbQhz9oS5vw20dwuTXid/46a59374c0a43f35e1771bbf33ed0221/Claire_Fletcher_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 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In her discussion with host Rob Ryan, she delves into the intricacies of information sharing, the influence of corporate culture, and the necessity of knowledge governance in today's rapidly evolving digital landscape. Claire provides valuable insights on how to establish efficient, adaptable, and forward-thinking knowledge ecosystems within enterprise organizations. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Listeners will gain a deeper understanding of the importance of knowledge management and the challenges and opportunities that digital workplace leaders face in optimizing knowledge flow. Claire offers practical advice on getting started with Knowledge Management initiatives, ensuring that listeners are equipped with the strategies needed to enhance organizational learning and adaptability. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From this episode, you'll learn: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The significance of Knowledge Management in the digital workplace and its impact on organizational success. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Key governance strategies to maintain the integrity and accessibility of knowledge. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Practical steps for digital workplace leaders to improve knowledge dissemination and collaboration. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tactics to foster a culture that values and leverages knowledge effectively for innovation and growth. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tune in to unlock the secrets of transforming your digital workplace through effective knowledge management. For more about Claire and Splendid Consulting, please visit: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workwithsplendid.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"https://www.workwithsplendid.com/\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Welcome, Claire! Please tell us a little bit about yourself. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From the sound of my voice you can probably tell I am not from here. I am English, but I live in San Francisco, and have been here for about twelve years now. Six years ago, I started Splendid Consulting, and we just celebrated our birthday which seems impossible to me since it’s all gone so quickly. I wended my way into this field; I’ve been a librarian, a business analyst, an intranet manager, and a knowledge manager before I became a consultant, helping people set up communities and intranets. I’ve been a customer of those technologies, as well as a vendor of those technologies, so I have seen both sides. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When I started Splendid, I thought most of my work was going to be related to community. That had been the case initially, but now knowledge management has come back into fashion. It’s something I did a lot of work on probably 20 years ago now, but it has become a thing again. I don’t think we ever solved those problems the first time around because they are difficult problems to solve, and they still exist and cannot be simply tackled by technology alone. So that is coming up as an issue for people and what I’ve been working on most recently. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For those who may not be familiar with knowledge management, particularly within the enterprise and digital workplaces, can you explain a little bit about what knowledge management means in the context of the digital workplace and why it’s important? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You could spend a whole career deciding what is information management and what is knowledge management, and there are people out there that do. But in the context of the digital workplace, I just describe it as helping connect people to the information and expertise they need to get things done. If you’re at enterprise scale, that can be surprisingly difficult because people tend to be quite siloed. It’s making sure that people have what they need to get their work done.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In terms of knowledge management, one of the challenges we hear about is that digital workplace owners may not necessarily know that knowledge may live outside of a knowledge repository, or library, etc. How do you end up educating them on where to look or how to begin to solve for these challenges? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s definitely an issue because the desire is often to implement a tool or platform that will solve all of these problems for you and it doesn’t work that way. There are a couple reasons behind that. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The content maybe doesn’t even exist. People talk a lot about finding knowledge and discoverability but actually sometimes it’s just not written down, it’s in somebodies head or too complex to be written down or too context dependent. The answer may be different depending on which task you’re talking about or industry you’re working in. It is really complicated. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People don’t always want to share their knowledge. Or they don’t feel safe to share if they may be working on something where there is not a definitive answer. There is a lot of psychology around it as well.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sometimes you need to work beside someone to pick up their knowledge. It’s not always as simple as being able to ask someone a question and having them answer it. Sometimes you might need to be an apprentice and observe how they do something, or work alongside them, or work in a community of practice to pick things up.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Knowledge management is never going to be “here is a tool, we’ve filled it with lots of information that will solve all of your problems.” It’s difficult for people to understand that and it’s particularly difficult for executives to understand that because they don’t really have a knowledge management problem. If you’re in the C-suite and ask somebody for something, it tends to arrive smoothly, you’re not going to hunt around the organization to find that stuff. I think it’s a difficult problem to explain when people really want to just install something and have it fix all of their issues. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the things you mentioned when we first started was that knowledge management looks like it’s coming back into fashion again. When you started Splendid the focus was community. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s remarkable even to this day that some organizations will not trust us, their employees, to talk to one another, but the fact that knowledge management has come back into fashion, why do you think that’s coming back to the forefront? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think people are beginning to realize how costly it can be. It’s difficult to put a price tag on knowledge management but really, employees are out there spending a lot of time trying to even figure out which system things are in, or which department owns information. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s not the way people’s brains work. They want to achieve a task or get something done. They don’t want to have to figure out who owns what. This is a simple example but one of the things I worked with a client on was helping people get their expenses signed off. There was a training video from IT on how to use a system. There was a process document from finance on what you could and could not claim. There was a matrix from somebody else as to who had sign off limits for what. There is nothing that said, “you are an employee, and this is your POV and I am going to guide you through it.” Because these departments were providing their little piece of the picture.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That is not the way employees think and it is not what they need. They need someone to put them at the center of the experience and help them get stuff done.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Such a common story. So, no one was looking at the employee's perspective and understanding what their intent was and what was their hopeful outcome to bridge that from their shoes.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yeah, and I think the thing that I have seen crop up a lot is people being in siloes and different departments own different parts of a process or task or knowledge. Most processes that knowledge workers are involved in are complex and probably span the whole of the organization. There tend to be drop off points when it moves from marketing to sales or sales to customer service. There is nobody really taking that holistic perspective and saying what does the person who is doing this need. There are all these handoff points and sometimes there are just gaps between them. People get lost in those gaps and it wastes time. It’s also super frustrating for people. I did some work and I think we interviewed about 50 employees on knowledge management issues and by the third or fourth set of interviews we were referring to ourselves as knowledge management therapists because people were so frustrated by these issues, and they really wanted to vent about it and get it off their chest. It really bugs people; It ruins their workday and bogs them done and the result is they are very frustrated.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We oftentimes talk about digital friction as being a challenge to employees and organizations as a whole, app overload, information overload, digital distractions etc. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The employees that you interviewed through those focus groups, did they know they were having a problem? How much of that sat consciously and did you have to poke, and suddenly it came out of how much pain and challenge this is? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They definitely knew they had a problem, but they didn’t know how to quantify it. So, when we started asking people “how often do you think you spend time working on duplicate things that you find someone else was also working on?” or “how much time do you spend looking for things?” They weren’t able to articulate it that way but the minute we started asking questions about how easy is it for you to find information, or a person, or share information, then it all came roaring out. People genuinely get frustrated by this, and I think it affects how much they want to stay in a workplace. If they’re having a terrible time and it’s hard to do anything, it really does impact retention. If it’s just too hard they’re going to go somewhere else where they are not battling to do their job every day. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think I heard the statistic somewhere that just keeps coming up over the years which is that knowledge workers in particular waste over 60% of their time looking for information, app hopping, moving through the digital workplace. That’s all wasted. No one wants to feel that they wasted this part of their life working and waiting.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And it’s expensive right? It is expensive but you can’t really stick a price tag on it because its nobodies responsibility. It doesn’t really stick to a particular task in your time tracking or a particular budget holder. It’s across the whole organization but it’s costly. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How has that transition to remote work impacted the strategies for knowledge management? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think it has made it a front and center issue. If you are remote, you have to be a lot more explicit and articulate your questions. So, if I am sitting next to you and I overhear your phone call with an angry customer, I hear your side of the conversation. If you hang up and need to ask me a question, I have already heard your side of the conversation, I know the context and understand where you are. We don’t have to establish all of that. If you are sending me a message in Slack you’ve got to start from scratch and explain everything, which is quite difficult to do. I think everyone is allergic to picking up the phone these days, but conversation is a lot easier than typing. But being around each other is easier. You get a lot of ideas and just context. You pick things up in person as well. Especially around the workplace. It must be hard for new hires these days to learn from their peers when everyone is distributed this way. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And I am all for remote work, I am a huge fan of it, but I do think you have to be very intentional about how you express yourself. One of the things we’ve talked about is working out loud where people are happy to share work in progress or even tell you what they are working on. That’s harder to do online unless you are really intentional about it. I actually work with a client where they have a channel for this. Where they are literally all day are commenting “I am working on xyz.” It’s a lot of information but really keeps people in touch with one another. I think it is difficult to scale at an enterprise level, but you could certainly do it with your team or with your peers who are in a similar role to you. It’s not something that comes naturally to people. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I am sure with that example it’s also the approach, right? At face value that could be seen as micromanagement. But depending on the culture and how it’s applied it could be successful. Is that what you saw? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yes, it’s definitely not about wanting to know what you’re doing, it’s about collaborating. If you tell me you’re meeting with a person I might share that I met them last week for such and such an issue. It’s about recreating a little bit of what happens naturally in an office, virtually. I know when everyone went remote there was an idea from senior leaders that there wasn’t going to be any more innovation because people weren’t running into each other at the water cooler to share amazing ideas. People don’t share amazing ideas at the water cooler, but they do share snippets and tidbits of information and I think finding a way to bring that back to virtual work is going to be really important. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I wanted to ask you about some of the common challenges. We talked a little bit about the culture with leadership but what are some of the common challenges organizations face with managing the flow of information and knowledge within the digital workplace. \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are you seeing today? What were you seeing 5-10 years ago? Are they the same? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A lot of it is the same. The technology for finding things is immeasurably better, but there must be something for you to find. I always say content is king, a lot of this stuff isn’t there and that might be instructions or processes but it could also be lessons learned or retrospectives when you finish something . Doing this stuff is difficult and time consuming, but it saves you so much time later on. But the content has to be there, and accurate, for you to be able to disseminate it and for people to be able to profit from it.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The other thing that people are super weird about is people like to share work in progress via email or Slack, but when you say “This is great I love this can I publish it” they’re like “woah wait it’s not ready for primetime”  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think that’s an issue – this fear of it’s not quite finished so it could be wrong and I don’t want people to see this until it’s all polished. That becomes an issue.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Also some of the basics. A lot of the organizations I have worked with have really struggled with their basic data like who is on this team or how many employees do we have. You’d think that would be an easy question to answer but apparently not. Quite often the people directory is an absolute mess so if you are trying to serve information to people based on their role, level, or responsibilities, you can’t really do that unless you have accurate information about them, and it is surprisingly common for people not to have that. Even org charts. People are touchy about org charts, partly because they change quite often but partly because maybe there is not much confidence in the data. People don’t really talk about that much and perhaps I shouldn’t talk about it here but it is really common, particularly the larger the organization, I think. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can you share an example of where unique knowledge management challenges have been successfully addressed? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the really good examples i saw was in a really large organization, 100K+ employees globally, that was working through some thorny issues, big projects, and programs. They had some very senior program managers who were dealing with extremely difficult projects. They were busy and senior, so getting them to write things down was difficult, but there were many lessons learned that were not being shared, and people were seeing common problems pop up repeatedly. We solved that with a community of practice. It did eventually rely on technology but it relied initially on getting them all together for a couple of days so they could meet each other and trust each other and be comfortable talking about issues or problems.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sometimes people feel very vulnerable to say, “this went horribly wrong” and so they don’t want to talk about it. So, we fixed that initial issue of making sure that you can trust these colleagues and then we gave them a place technology wise where they could share resources or ask each other questions or even see who’s been working on which type of program and call them up and ask me to talk them through how they did something. I think for all of the knowledge management work I’ve seen successful it’s always a mix of the people and the content and the technology, it’s never just one thing.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So you ended up trying to model the paradigm of community first in live scenarios to humanize it, and then bring it virtual. Is that what I am hearing? \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Absolutely. I think if you try to start these things off virtual with people who just don’t trust each other it will take longer to get things done.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And these individuals were already in different offices?\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yes, all over and primarily working with clients.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the best tools I’ve ever seen for knowledge management challenges is when I was working at Jive. We used our own product, and our instance of it was called Brew Space, and it had everything that you could possibly want to know becuase poeple were extremly open about what they were working on. Everything got stashed there. I used to receive very few emails when I was working at Jive because everything was happening in Brew Space. It was incredibly successful because everyone was there and everyone was participating. I think one of the things we struggled with to get clients at that level was that it was always difficult to get everyone 100% in there. I miss it to this day because it was so easy to find what you needed, and also find a group to vent about your dislike of cilantro if that’s what you wanted to do, or find out if a client had a particular challenge with a use case and how have others tried to solve it in the past. It was often ridiculous, and very human, and very funny, but it was such an incredible institutional memory. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It was a breath of fresh air, I remember if you didn’t participate with Brew Space, the social intranet, you were going to get called out. My inbox has never been as low as it was because it was only external really. Emails between myself and some clients and perhaps some spam lists. Everything else happened within Jive, it was amazing. \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think one of the most amazing things about that is people were ready to say here’s my content I’m still working on it but feel free to suggest changes. The first time it happened it was really jarring – I posted a work-in-progress deck I was working on and somebody got in contact with me and said “I think you should change this,” and I was a bit put out. Once you get used to working that way though it’s just so much better. You are gaining expertise and input from people but you do have to be open to it. It’s a difficult thing initially to say “I am working on this and feel free to have at it.” You have to trust the people and they have to be nice about it as well. I think one of the things that is difficult with virtual is tone. Sometimes if you’re sending something that could be perceived as critical, read it out to yourself in a sarcastic tone first because it’s possible that that is the way it gets interpreted. So just test it out to see if the way that you send it out is the way it’s going to be intpereted.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I have never heard that tip but now I can’t wait to apply it because I have been accused of being a little contextually tone deaf over text.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I don’t think that’s a you problem, I think it’s a people problem. Because nobody knows the context you’re sending it. Unless maybe you’re typing in all caps and you’re mad, but nobody is sitting with you so even if you know you’ve got good intentions the person receiving it might not. I do use that one quite a bit.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I like that. One of the things I wanted to ask you, and we touched on Brew Space a bit, in terms of knowledge management programs what about budget, authority, ownership, governance plans, and programs?  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I’m slightly obsessed with governance and it’s not a sexy topic. People aren’t really keen to talk about it but it’s where the rubber meets the road. As soon as you talk to people about who is going to own or maintain this, people get a bit antsy. People are very happy to invest in a project to document something or collaborate on something. That’s probably fine for a month but what happens to it when things change a few months down the line? You have a very limited amount of time with people before they lose trust in what you’re providing. You can create something fantastic but if someone finds your material three months later and it’s wrong, they are not going to trust you anymore. So, governance is key, and it’s very difficult with technology because very often this stuff gets given to IT. IT might be great at getting the technology up and running but they don’t necessarily know the people who are using it, what they are trying to achieve, how comfortable they are with technology. You have to tackle this with people from across the organization because otherwise it just becomes “oh that’s a technology system,” and that is not how people work. They are not trying to use the tool just to use the tool, they are trying get something done and use the tool to achieve something.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From budget perspective, it is really difficult because people don’t tend to quantify how much it costs if people are losing 16% of their time on this stuff. It’s not written down as a line item, but it does cost a lot of money, and I think having a cross-functional team managing this is the best way to do it. But it is hard because where does the budget sit for these types of things? Sometimes it’s in comms because it’s about communicating. Sometimes it’s IT. Sometimes it’s elsewhere. My favorite place that I've seen people run knowledge management from is Business Operations because they tend to have a purview over everything. Not every organization has a business operations team, and it can be kind of difficult to corral people to be invested in tackling this problem rather than just saying we’ve got the system, you own it, you deal with it. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where have you seen successful initial implementation of knowledge management programs? I imagine it must begin with optimizing a specific pattern of activity? What has been your approach to guiding these types of conversations? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s absolutely the way that I have seen it be so successful. People have a particular process in mind that they know isn’t working or is causing issues for their customers. Looking at it from a process perspective. For example, if you have customers who are all having issues with one product you need to be able to gather all the people involved in that. It’s not just a support ticket. You might need to involve the product managers or the customer success team who know the context. So, it’s looking at the business outcome we’re looking to get here and then look at it from that perspective because it never belongs to just one team. If it did it would be much easier to fix. I think all the knowledge management programs I have seen have the flow of this is the process we’re trying to fix, and we’ve got all the key stakeholders involved to tackle it together. Otherwise, you have a lot of pieces of information that don’t fit together. You must have that willingness to work across teams and not just say “oh we wrote some documents go look for them in the repository” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Good luck.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yup, good luck trying to find it. Often one team uses Confluence, another uses Jira, another use Microsoft Teams. That’s a common problem as well. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s a great jumping off point actually. Where does technology fit into knowledge management strategy and where does tech rationalization come into play? So truly assessing – hey we have Slack over here and Teams over there, somethings on SharePoint – and trying to unify the patterns and the outcomes so you’re not having to accrue all that tech debt. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a huge issue. Particualrly, when people were able to sign up for freemium and so you would have these tools popping up around the organization that nobody had sanctioned, probably weren’t meeting security requirements, and everyone got embedded in their own little area. It’s really difficult. And I love what you said about patterns because that’s really the important thing.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I sound like a broken record but what are we trying to achieve? What are the outcomes we’re looking for? What are the common work patterns here? That is the way people think and get work done. They don’t think in terms of tools. The more places you give them to go, firstly it’s confusing to figure out where this stuff is. Secondly, every time I hop from one place to another, I’m losing context and it’s jarring, and it wastes time. The more tech rationalization an organization can do the better, but if you can put something over that that will help people just get things done, outcome focused not tool focused, that’s much better because meeting people where they are is much better for them. It’s never a technology problem, its people, technology, and content. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People ruin everything. It’s costly at the end of the day if you’re having to accure all that tech debt. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s really costly. Also, I’ve done a lot of work with people on this where even cataloging their tools is difficult. A lot of times you must go to procurement to figure out what you’re getting billed for and a lot of times they’re like “I don’t think we own that.” Yeah, you do, you’re paying for it. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sometimes it’s just tricky cataloging these things. But then when it is 4 different tools for one need then you have to approach it from a requirements perspective and say to people. What do you need to do? I know you love this tool and you don’t want me to take it away but is it actually meeting requirements? And not all requirements are equal. Yes, you may use it and even love it, but if it doesn’t meet our security requirements you can’t use it.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People get passionately attached to tools it’s strange.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are they attached to the tool or attached to the budget? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think they’re attached to the familiarity of the tool. The logic of “I've learned to do it this way, it works for me, I don’t want to have to learn something new” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I totally get it. I was working with someone once eand there were two different parts of the organization and one was saying “we have to use Confluence, this is absolutely brilliant” and the other part of the org was saying “I hate Confluence, it’s the worst tool I’ve ever used you'll never get my team to use it.” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can two teams within the same organization have such different perspectives? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think a lot of the time it’s “I joined your team and you trained me to do this process iwth this tool and I shouldn’t have to change it becuase of them over there” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s really tricky. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where do you see the future of knowledge management heading over the next 5-10 years particularly with the introduction of AI and machine learning hopefully assisting users in finding their content? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I am always a bit cautious about making predictions particularly now because things are changing so fast. I think AI has gone from something that was very technical and for geeky people who loved AI and now it’s in everyone’s daily life. I think it will be enormously helpful to people but again, sounding like a broken record, the information has to be correct. It will be really great helping people get things, but the things they get need to be accurate.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I don’t know if you saw the recent Air Canada story where a man was chatting with the bot on their site and needed to get a ticket for a funeral. The bot told him to just book the ticket and they’ll get him a bereavement refund later. There was no such thing as a bereavement refund and Air Canada did not want to have to pay that to him. They have just been asked in court to do so and the chatbot has disappeared from their site. I think content has got to be correct. But it will become much easier. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An example from a while ago, pre-covid so we were in-office, but they were doing a big office move consolidating people from 3-4 different offices to one. They set up a chatbot to answer a lot of the questions because there were so many of the same quetsions people were asking again and again but the context was slightly different so the chabot was really helpful. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the things I would like to see with AI and virtual developments is maybe a third space for people to be in. I’m not a fan of the metaverse but we’ve talked quite a bit about content. If I am able to be at home but listen to my colleagues conversations if I want to, or shut it off when I want to have focus time. There’s got to be something there that can help bridge that gap between we’re in the noisy office and I can’t get anything done to we’re all at home and it’s really quiet but I have no idea what’s going on. I’d love to see something to bridge that gap but I don’t know what that looks like. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There is certainly a space for that. More transparency as it fits the teams. Closing out here, what advice would you give to digital workplace leaders and application owners who are looking to improve the flow of discovery?  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I would say focus on employee experience, not who owns what. Reach out to your employees and find out what their experience is. Cosplay as an employee because you as a leader maybe don’t have the same issues as they do. Do the research and watch how somebody does a task or navigates challenges. Then use that to solve because if you’re looking at it from any other perspective there is always going to be friction, there will always be a gap for the employee. I think that’s the first thing. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The second thing is meet them where they are. Try to make things as smooth as possible for people instead of making them think what do I do know? Where do I go? Where do I find this? Oh I don’t have a login for this?  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Try to make things as smooth for employees as you can. Their job isn’t supposed to be using technology. Their job is getting a customer to renew because they’re so happy, or design a product, or write beautiful marketing material. It isn’t figuring out how to use a tool. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where can folks go to learn more about yourself? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Find me on \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.linkedin.com/in/claire-fletcher-6631621/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Linkedin\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" – I do have a website but Linkedin is the best place.  \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"88292a9c-87b2-5f14-ad52-4d51e9ad8480","title":"Workgrid February 2024 Product Updates","externalTitle":"Workgrid February 2024 Product Updates","slug":"workgrid-february-2024-product-updates","publishDate":"2024-02-26T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"February Round Up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Punxsutawney Phil says spring is on the way and so are delightful new experiences for the Workgrid Assistant! Although there may be an extra day in the month of February, Workgrid's new briefing experience means there are no extra distractions at work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here's a look at the latest releases:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"New Briefing Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Centralize and simplify the day's activities with a new briefing experience that guides your attention to what you need to know and do. The briefing experience conveniently displays up to your 10 most recent \\\"take action\\\" items (To Dos) and up to 10 of your most recent \\\"for you\\\" items (To Knows) as the first content you see in your Assistant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Plus, quick actions below for \\\"explore answers\\\" and \\\"see all apps\\\" guide users to FAQs and integrations that will help them find the information they need in just a few clicks.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The consolidated briefing interface means employees can easily get an at a glance view of their most urgent tasks and notifications. When they return to the assistant at any point in the day, the briefing will remain persistent so they can easily keep track of what they haven't addressed yet!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6B0iPwpDI6aKnJ7Yds5Z5O\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Toolbar Theming Improvement\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tired of seeing \\\"To Know\\\" on the toolbar and want to spiff things up with \\\"In the Know\\\" instead? Change it up! Your organization now has the option to rename any of the toolbar tabs! Simply \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.my.site.com/support/s/contactsupport\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"put in a request\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" or connect with your Customer Success Director and we'll take care of this for you.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Please note: Language translations do not work with customized tab names.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"pkUUzsQdxEazeRykYcljL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Action Items in Main Menu\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The main menu in Workgrid for Microsoft Teams and the AI Work Assistant now has a tile specifically for Action Items (To Dos). You can request your information notifications (To Knows) separately from your action items at any time. This works in natural language too - try typing \\\"see notifications\\\", \\\"action items\\\", or \\\"what do I need to do\\\" into the AI Work Assistant! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"pu6ddLViLSfkJ8CNYUscx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Explore App Templates\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's catalog boasts 50+ \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/templates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"app templates\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" available out-of-the-box. Deliver the app as is or use our drag-and-drop no-code builder to customize for your preferences. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/schedule-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Schedule a demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" with a Workgrid representative today for an exclusive look at how our apps can help support your digital workplace.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"11gbeMH19oFSf1iAHo15eX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[],\"nodeType\":\"hr\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"subscribe to receive the latest news and insights.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3eda67e5-83c6-5a0a-9992-3c6534dac304","title":"February 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"February 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"february-2024-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-02-20T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Revolutionizing the Employee Experience with your Tech Stack\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology at work can often feel overwhelming, with employees constantly switching between browsers and wasting time searching for information. This digital friction can hinder productivity throughout the workday. However, we are on the brink of a technological revolution that has the potential to enhance the employee experience. How can we leverage this revolution to our advantage?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From ClearBox Consulting\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/best-intranet-platforms-reviewed-2024/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet and Employee Experience Platform Report\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The 2024 ClearBox Consulting Intranet and Employee Experience Platforms Report delivers a comprehensive evaluation of over 30 platforms designed to enhance employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/dont-let-your-companys-digital-tools-sabotage-the-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don't Let Your Company's Digital Tools Sabotage the Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies are pouring money into digital tools but are missing a crucial piece of the puzzle. Don't let your company's digital tools sabotage the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-or-harnessing-and-developing-artificial-intelligence\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Harnessing and Developing Artificial Intelligence\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Linnae Selinga joins The Workgrid Podcast to discuss harnessing and developing AI for the workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Upcoming Events\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner Digital Workplace Summit \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Join the Workgrid Software team this March at the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/en/conferences/na/digital-workplace-us/agenda\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner® Digital Workplace Summit\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"! Our session \\\"How to Revolutionize Your Workplace with Conversational AI Assistants\\\" will showcase practical use cases of how organizations have adopted conversational assistants and highlight key features to support the employee experience. This is a can't miss event. Hope to see you there!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4DjYqEHGBxU88bjgn6WooP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Training Reminders\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver personalized \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/cornerstone/training-reminders\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"training reminders\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and notifications directly from your learning management system. The training reminders app helps employees prepare for upcoming trainings with automated alerts delivered within the flow of work including a registered trainings summary, training past due alerts, and training reminders which sends a notification 5 days before the start date.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5zoTLO5LROADxZVAvVV68J\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"116d6348-45c5-594c-b088-233816d7e10b","title":"Linnae Selinga | Harnessing and Developing Artificial Intelligence","externalTitle":null,"slug":"linnae-selinga-or-harnessing-and-developing-artificial-intelligence","publishDate":"2024-02-14T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5mUOcolaMVO5zU8WlnEvld/279013a9113fd1b1c373c3c0e04ba88e/Linnae-Podcast-Social-Graphic.png"}},"description":{"description":"A product manager's perspective on the AI revolution and SaaS."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Join us in this insightful episode of The Workgrid Podcast where we sit down with Linnae Selinga, Senior Product Manager at Workgrid Software. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Linnae unravels the complexities and exhilaration that come with steering the product management helm in a tech-forward landscape. She delves into the intricacies of managing a diverse array of stakeholders and the art of integrating cutting-edge features, such as Artificial Intelligence, Guided Attention, and low-code/no-code functionality into Workgrid's offerings \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What You’ll Learn: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"The pivotal role of product management\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" in tech companies and its impact on product success. The balancing act between immediate feature releases and long-term product vision.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"A day in the life of a product manager: key \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"responsibilities and challenges; and why product managers need to fall in love with the pain and challenges of their customers. Strategies for effectively managing multiple stakeholders in a product development environment. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Insights into the incorporation of novel AI features.\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Such as conversational AI, NLP, and proactive engagement into product offerings. The concept of \\\"guided attention\\\" and how it helps curate critical content and actions for users.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"The advantages of Workgrid's AI Work Assistant\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" over traditional chatbots. How AI can proactively anticipate employee needs and streamline workplace efficiency.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tell us about yourself\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’ve been working with Workgrid for about 5 years in product management. I started with a single team focused on natural language chatbot, well before the commodification of large language models (LLM), and task management and workflows. Over the years I’ve grown my knowledge on the digital workplace and the product management practices, and started supporting other product managers. Now, I have my paws across all things across product in Workgrid. There isn’t really one specific path into product management. It’s still a relatively new discipline, but the path that I took was through marketing and communications.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Prior to Workgrid I was working in internal communications which was an amazing primer to understanding the digital workplace and the needs of its people. Before that I was a senior marketing manager for a skills-based college that works with businesses who partner with the college to upskill their staff and promote from within. Prior to that it was all B2B marketing and content creation for a globally renowned advertising agency. All these pieces of my career gave me different lenses to put on when I look at different aspects of product management. It’s all really contributed to my current career.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our primary audience tends to be application owners and digital workplace leaders. I think what could be helpful is really understanding the role of product management for those outside of the SaaS sales side. What is the typical day in the life and how do you balance those short-term gains of feature functionality to long-term vision?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Like many knowledge workers, a day in the life is always different. If we were looking more broadly at the week, each week I’m working closely with the engineering team, checking in on the roadmap, progress, and what they are working on – features, functionality, and maintenance to make our platform great. We are discussing with engineering leads and UX leads on the purpose and scope and experience of upcoming bodies of work that we have and getting ready for that next batch they are working toward.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I also sit with customers and prospects each week to learn about their digital workplace obstacles, their needs, and their feedback on our product so we can work that into the roadmap as necessary, or as is beneficial. I will typically also be reviewing incoming feedback that comes through other indirect channels.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Last but not least I am rolling up my sleeves on a weekly basis to do a little bit of trouble shooting, which is a great way to get to know our product better, understand how people are using the product, and identify some obstacles we might be able to remove to make things easier and provide a little more value.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Regarding short-term versus long-term gains, I’ve got this interest in human behavior, particularly habit formation. There is this great book called Atomic Habits by James Clear, have you heard of it?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I have but I haven’t read it.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s a great read, highly recommend. One of his many mantras that has stuck with me is “every action you take is a vote for the person you will become.” I think about product in the same way. Every feature, every capability, every fix, and every tweak that we make is another vote for what our product will be in the future. So, I always keep that in mind when we are making short-term gains. It always needs to be a vote for what we want to be when we grow up. That’s how we focus on making lots of small and rapid improvements, whether they are customer initiated or internally initiated, everything we do needs to move us toward our end vision.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I like that. It’s an interesting take. Its which wolf are you feeding, or which behaviors are you feeding, which is ultimately going to lead you to your future. That’s a great take. You talked about wearing multiple hats in the process – part referee, part traffic cop, part negotiator – how do you manage those various stakeholders to make sure that you are building to the future and the right product.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Product does have a lot of stakeholders and that’s where conflict arises because there are many of them and they have great ideas all the time. Of course, you have customers and prospects who are using your product, and they want to grow it and evolve it with you. They want to solve their problems with it. Then you’ve got the leadership team, and they’ve got the vision for the product. They of course are always going to have input and direction that’s going to influence the final product outcomes. Then you have the sales team and they’re the ones looking to move the product and sales cycles along. They’re going to have great insight into what it’s going to take to close deals. Then you have customer success, the ones working directly with customers every day, and they know intimately what features are going to help with the overall product experience. Surprisingly, for those who are not in the SaaS world, engineers are also a stakeholder. They have a tremendous amount of pride in the work that they put out and they’re always having great ideas on how to enhance it further, how to make it that much more of a better experience. So, you have all these ideas coming in all the time from all different places and people.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The way in which I try to organize that incoming feedback and resolve potential conflicts in terms of all these great ideas and what do we do with them all is really focus on communication and transparency. Level-setting that this is the roadmap and how it stands today and how it applies to you, our objectives, and our vision. Just being very clear on the decisions we’re making and the decisions we have made or are re-thinking. For example, sharing something like “we were originally going to do X but now we’re going to do Y because ABC” whether it be opportunity feedback or a shift in the marketplace, transparency and communication really solves conflicts of all sorts.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One of the things I wanted to ask you about, particularly with the speed of emergent AI tech and where the world of technology has evolved to over the last year or so, is if you can walk us through lifecycle development and how do you prioritize which features to focus on when AI is moving so fast?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For prioritization there are dozens, maybe hundreds, of project management tools that you can use. But they are just that. They are tools in your toolkit, and you need to have the right context to know which tool to use. I am always thinking about any opportunity in front of us, but especially quick moving technologies and AI, which is always iterating and coming up with some new flashy opportunity that we could take advantage of. I must ask the right questions to figure out what would be appropriate for us. So, asking what is the greatest opportunity in front of us right now? What is the greatest threat? How might this new technology help us accelerate our goals and vision? How can it solve customer pain points? Is this new technology becoming ubiquitous and therefore a table stake for our whole category or market. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As you mention the commoditization of generative AI, that’s the obvious example that’s coming out fast and furious. We’ve been incorporating conversational interfaces into our product since day one, but with the advancements that LLMs are providing, and just wholistically in the digital workplace space, it’s astonishing. We’ve really stepped back and assessed our own intelligence so we can step up our conversational capabilities in a truly delightful way.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One of the things we’ve been doing over the years is working with AI and LLMs. I wanted to ask you, what gets you most excited around the AI Work Assistant and how do you see it changing the work environment for knowledge workers, frontline workers, etc.?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think the practical answer to that is that it’s going to help with productivity tremendously. The proactively notifying employees when they have something to know or to do, that’s really important and needs to be elevated. It will reduce context switching, provide useful tools, improve productivity, and the value they can deliver to the workplace. A very practical, productivity focused answer, but it really gets me excited every single day.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Where I see real opportunity is that work assistants can provide organizations the power to give every single employee the benefit of their own administrative assistant. Of course, only executives have that today because you can’t have 1:1 human support for every single employee. But when you have a digital work assistant you can have that proactive support for everything you need to know and do. You can have everything on demand and ask for whatever it is that you need instead of having to remember where to find a particular resource or portal. You have someone or something doing that for you.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You can have this value-added support for your core responsibilities – so you have help writing, or coding, or assessing and analyzing information – now everybody can feel like their work and worth to a company is that much more important. To me it’s more than just a productivity tool, it’s an investment in your employees that says, “your time and expertise matters.” That’s what makes me very excited for the future of the work assistant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I love that response because the organization that’s investing in those products truly understands that their employees are the most valuable assets that they have, and they need to give them the right tools and resources so that they can ultimately do their best work. One aspect that we’ve been certainly moving towards is the ability for the assistant to guide attention for employees. Like you said, not just simply acting when summoned but being proactive in delivering key information when and where it’s needed. Can you speak more to this and how guided attention enhances employee productivity by being right there when they need it most?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We spent a lot of time considering what makes a great executive assistant and brainstormed around that because we wanted to create that type of behavior in a digital assistant. I do want to back up a moment and say, I don’t think a digital assistant is going to replace all our executive assistants, the value that they provide through their relationships especially is irreplaceable. But again, you can’t scale that for every person so that’s why digital is the next best thing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But thinking about these amazing assistants and what they’ve been providing to their executives… it really is the ability to anticipate. You know what’s coming up and that they need their schedule and the next meeting’s agenda and the conference their going to doesn’t have their dietary preferences. They anticipate and know before you do what it is that you need. That’s what we’re doing with guided attention. We are anticipating what it is you’re going to need and then guiding your attention to it at the right place and time, so you don’t miss a deadline or become a bottleneck if someone is waiting for an approval for example. The guided attention aspect is curating the most important content you need to know when you need to know it and having the capacity to actually pay attention to it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How do you ensure that guided attention technology doesn’t become intrusive and that those notifications and nudges, the proactive behavior, doesn’t become counterproductive to the employee?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It starts out with measurement. How do we know it’s productive to begin with? I think this is interesting thing to think about because with a lot of SaaS particularly in the consumer space, and increasingly in the B2B space, the goal becomes “how do I keep you in my platform?” and “how do I be the place you want to go?” You see that a ton with social media but you’re seeing it more with different workplace platforms that are trying to be \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"the one.\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" They are measured on a number of interactions or time on platform. But when you are thinking about guided attention you want to go the opposite direction. My goal with guided attention isn’t about capturing attention so much as it’s about how do I effectively get you what you need and get you out so that you can get on with your day. Which is quite the opposite of what you see with SaaS today. I would measure things like the length of time between delivering a notification and the time it takes to act on it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So to get back to your original question, we need to be able to measure that and focus on that metric to ensure that it’s not being intrusive or counterproductive. It would be counterproductive if we were trying to trap employees and make them spend more time in the digital assistant, but we don’t want to do that. We want to get them out and on with their day so they can provide more value.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s a key differentiator because most SaaS applications are looking to justify their existence and prove their value to their customers. I wanted to ask you about the builder functionality, which is our no-code/low-code development platform that can act as an accelerant for AI and machine learning (ML). Tell us more about how this really changes the game for digital workplace leaders to accelerate on their key initiatives where AI and ML may come into play?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is where I really start to geek out a bit. I mentioned earlier that we’ve been working with conversational intelligence for a while, about four or five years now, and I am painfully familiar with how challenging it is to create and maintain a natural language bot that’s flexible, and valuable, and functional, from day to day. It is hard. That’s why so many chatbots are no more than decision trees. You’ve got your options, usually like three buttons, things like “did I meet your needs,” or “main menu,” that’s what a lot of the chat experience are and what most people think when they hear chatbot. Natural language is very different in that we try to make it much more conversational; you ask a question, and it gives a response. It doesn’t matter how you ask it; we need to be able to interpret it. Historically that was really hard, but the commoditization of large language models, like OpenAI for example is a big one right now, we now have a lot more capabilities and flexibilities to embrace that natural language.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’ve built that into our AI assistant and now combining it with our no-code builder. Users can leverage our builder and templates, which could also be known as plug-ins or agents, but are those micro experiences that deliver notifications or on-demand experience to you via the assistant. You can plug those in and use them straight out of the box, modify them slightly, or build them from scratch to make your AI assistant whatever you need it to be. Write a couple sentences about what that app or agent is, plug it into the conversational AI model, and it works. You don’t have to do any time-consuming training or regular maintenance. You don’t have to do extensive user testing to see what kind of wild utterances are being thrown out that you haven’t accommodated for and go in to retrain it. It’s not magic but it feels like magic the way in which you can plug these apps into the Assistant’s model and have it actually be able to respond to a user regardless of what type of language they throw at it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It becomes completely possible to go from having no AI assistant whatsoever to having a full functioning one that’s intelligent, can understand natural language, and do it in like a day. You can do it in a day. That totally blows my mind.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s amazing. It’s a game changer if you will. I have thrown so many different things at it and have gotten proper magical responses. I’ve done limericks and Pig Latin and still it gets me to a semblance of an answer that is correct. What advice would you give to aspiring or new product managers who are looking to step into this career path?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Good question. It’s a career path that’s pretty in-demand. I know there are ton of books and resources and classes you can take. I think the big take away would be basically an adage at this point but find something you love about the problem that you’re trying to solve and not your product. You’ve got to fall in love with the customer and their pain and figure out how to solve for that pain and not so much the thing you’re building out. Not only does it give you personal satisfaction, solving the issue that you’re trying to solve, but also so that you don’t become attached to any one particular solution.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For me it goes back to providing every employee with top level support so that they feel valued, and I love that about my job. The reason why you don’t want to become overly attached to the solution is because you’re wrong all the time about what that solution is. I think that’s my second bit of advice. Be okay with being wrong. I think there is some stat, and I’m probably going to get it wrong, but even super high-level product managers, the cream of the crop, only get one of ten product features right. Then you’re back to the drawing board for the other nine. But the goal is to be wrong as early in the process as you can and be comfortable with just being wrong.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think the last bit of advice is just really invest in building deep relationships with people. Build out your human skills because above all it’s really a people business that we are in. Yes, we build products and things, but we don’t have any control over anything. We don’t actually do the building, we just influence. We influence stakeholders. We influence engineers. We influence customers. We take in feedback, share out our vision. You need to be an excellent communicator and have great relationship skills.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think those are the three things I would say to anybody aspiring to be a product manager or starting out on their journeys.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Love it. Speaking of vision. What gets you most excited about the future of the Workgrid AI Assistant? Is there anything you can share that’s on the horizon?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think what we are enabling with searching knowledge bases and more capabilities through integrations, that’s really increasing the value of the AI Assistant and what we can bring to organizations. They can then bring the AI Assistant to employees so that’s all exciting and well and good. But what gets me actually excited is that we are creating a conversational assistant that delights. Like you mentioned earlier throwing limericks and Pig Latin at it and that’s exciting. That gets people to actually want to use this chatbot or to quote our friend Frank, Director of Partnerships “it’s like a chatbot but one you actually want to talk to,” and that is exciting to me. Yes, we are providing value through our integrations and our searches but we can actually engage people in a way that was previously extremely difficult and make people say wow.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Finally, a rapid-fire question. What’s the last best book you read?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For work, I would say Cracking the PM Career by Gayle Laakmann McDowell and Jackie Bavaro. I’ve read a lot of product books since then, but I always go back to that one because it has the most actionable advice that’s easy to read and understand so I would recommend that one over and over again.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"105e55ec-76fa-5fdd-a72f-6b6f2fcf2d89","title":"The Smart Choice for AI Assistants: Build vs Buy","externalTitle":null,"slug":"ai-assistant-for-work-build-vs-buy","publishDate":"2024-02-09T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=768&h=439&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=1024&h=585&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=1366&h=781&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=1540&h=880&q=60&fm=webp&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=1540&h=880&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=768&h=439&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=1024&h=585&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=1366&h=781&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png?w=1540&h=880&q=60&fm=png&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1540,"height":880},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2blKuIRbsUKW8m2sTkpx4O/c61fb86b694525c845ae72255a9ffc73/Build-vs-Buy-Conversational-AI-Resource-Thumbnail.png"}},"description":{"description":"A look at the critical considerations when deciding to build or buy when implementing an AI Assistant for work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the fast-paced world of digital transformation enterprises face the pivotal decisions of ‘build vs. buy,’ particularly when it comes to implementing an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Below we take a look at the critical considerations of this decision, highlighting why purchasing an off the-shelf solution is often the smarter choice for most organizations.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding the Build vs Buy Dilemma\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When a company decides to implement a Conversational AI Assistant, they stand at a crossroads: should they invest in building a custom solution with in-house development (or PS firm) from the ground up or should they buy a pre-existing, market-ready product? Both paths have their merits and drawbacks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There is a long history of failed internal application development across all companies:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The majority of internal projects run over \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"189% of the original cost\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One third of all \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"internal projects will be terminated before they are completed\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In large organizations, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"only 9% of internal projects come in on-time and on-budget\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"(Source: \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.csus.edu/indiv/v/velianitis/161/chaosreport.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Chaos Report\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By the Numbers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Data collected across customer deployments and industry reports tells a story of lengthy build times and expensive implementations. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7s6NQrho4VdMAujIXp7dEQ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Exploring the Pros and Cons\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building your Conversational AI Assistant in-house can offer some benefits including increased customizations and complete control over the scope, as well as ongoing research and development. But building in-house also brings on the burden of managed support, continuous maintenance, and significant financial investments.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the other side of the coin, buying an off-the-shelf enterprise conversational AI solution allows for scalability, quick deployment, and ongoing support. While dependence on a vendor can be a challenge, it also means long term support and proven reliability.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2yCYf5iEdFqdsAZ4xCeBq1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why buying is often the better choice\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For most businesses, purchasing a Conversational AI Assistant emerges as the preferable option. Here's why:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Cost and Time Efficiency\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building a bespoke solution is a significant investment. It's not just about the initial development; ongoing maintenance and updates add to perpetual operational cost. In contrast, buying a ready-made enterprise AI solution is more cost-effective, with a predictable expense model.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focus on Core Business\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By opting to buy, companies can focus their valuable resources on their core business operations instead of diverting attention to developing and maintaining a complex AI system.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduced Risk\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Off-the-shelf products have been tested across diverse scenarios, reducing the risk of failure. In contrast, a custom-built solution bears the risk of unknown challenges and potential inefficiencies.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Access to Advanced Technologies\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Purchased solutions often come with the latest technologies and build best-practices. Features are added and regularly updated by the vendor. Building advanced capabilities in-house requires substantial expertise, time, and resources.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Quick Deployment and Immediate ROI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time is a crucial factor. Off-the-shelf solutions can be deployed rapidly, enabling businesses to see an immediate return on investment (ROI) of their AI platform in a span of hours vs. months/years leveraging in-house development.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI for your Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While building a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" in-house offers customization and control, the advantage of buying an off-the-shelf solution wins out. The cost-effectiveness, quick deployment, access to advanced technology, reduced risk, and the ability to focus on core business tasks make it a compelling choice for most businesses. As the market for Conversational AI Assistants continues to evolve, choosing a reliable and proven off-the-shelf product is not just about convenience; it's a strategic business decision.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"00612764-f362-55b5-b255-b58b2c4b09aa","title":"Workgrid January 2024 Product Updates","externalTitle":"Workgrid January 2024 Product Updates","slug":"workgrid-january-2024-product-updates","publishDate":"2024-01-31T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"January Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There's nothing quite like a January reset to kick off the new year. This month we prioritized a little bit of housekeeping - including optimizations to improve the overall user experience - to start off the year on the right foot as we begin the journey towards the 2024 roadmap.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Set to be released on February 5, here is a sneak peek of upcoming  enhancements that are sure to delight app owners and managers working in the Workgrid console.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Revamped App Landing Page\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A simplified app landing page makes it easier to view the data source being used for an app, along with information on its most recent update (including the person responsible) and its current status. In addition to these new viewing preferences, users can also deactivate or export apps from the landing page allowing for even quicker adjustments.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the introduction of new display options, users can easily filter the apps they have created using a simple toggle, conveniently sort them based on their preferred criteria, and switch between a list and card view for better app visualization. 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This experience offers users more flexibility, allowing them to choose between two update options: Admins can overwrite the existing app while carrying over user storage tables (best for unmodified apps), or install a new version to preserve a modified app, so admins can manually update.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"51x6zTNsEpAiAAMWakJc4g\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's to come in 2024\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Looking ahead to the rest of 2024, our commitment remains steadfast in delivering even more innovation and advanced capabilities to the AI Work Assistant! Our goal is to provide our customers with an intelligent solution that empowers them to effectively harness the power of AI in the workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We are excited about the possibilities that lie ahead and are dedicated to continuously enhancing our product to meet the evolving needs of our valued customers. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/2023-year-in-review-plus-whats-to-come-in-2024\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"This blog \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"takes a deeper dive into the 2024 roadmap.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Explore App Templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's catalog boasts 50+ \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"app templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" available out-of-the-box. Deliver the app as is or use our drag-and-drop no-code builder to customize for your preferences. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Schedule a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a Workgrid representative today for an exclusive look at how our apps can help support your digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"11gbeMH19oFSf1iAHo15eX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7b594e54-5532-5dc3-935b-c26c0875edcf","title":"January 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"January 2024 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"january-2024-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2024-01-23T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Is your workplace tech helping or hurting employee experience?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital transformation has left employees with a bounty of technology at work. But adding to the digital workplace isn't just a set it and forget it type job. With an abundance of apps and tools available, organizations must be strategic and thoughtful in order to leverage their tech stack to truly support the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From BizTech\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://biztechmagazine.com/article/2023/12/how-optimize-digital-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Optimize the Digital Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Apps and tools have had an impact on the employee experience but it's not enough to merely adopt technologies. Here's a look at how to use tech to promote employee engagement.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Forbes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/forbestechcouncil/2023/06/26/the-rise-of-the-chief-workplace-experience-officer-and-the-employees-digital-experience/?sh=544058767519\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Rise of the Chief Workplace Experience Officer and the Employees' Digital Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can technology leaders ensure that employees thrive? It starts with a deep understanding of the digital employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-the-right-way-a-quick-guide-to-choosing-the-best-conversational-ai-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI the Right Way: A Guide to Choosing the Best AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI is set to transform how companies operate and compete. In this next wave of digital transformation, a conversational AI Work Assistant is no longer just an option, it is a strategic business partner that can redefine the experience and agility of your workforce.  But choosing an AI Work Assistant is more than RFP criteria or technological fit. Here's what to look for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Upcoming Events\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Impact 2024: AI & The Future of Business\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We are proud to join TechTalk Summits and IDC for Impact 2024 - a 2.5-day conference delving into the transformative power of artificial intelligence in the business landscape. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://urldefense.com/v3/__https://techtalksummits.com/event/live/live-ai-impact/impact-2024-ai-the-future-of-business__;!!JJ-tOIoKdBzLSfV5jA!oNYsosUf-PQcWONVdabv9UzCKnuF_u8Y0tmnckPv6iyyu0GDfCCQLTYzyPmIdBZe6b2LsVYlSWF3q9hFD7Q$\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Register now\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to secure your spot at AI Impact! Use code \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"WORKGRID\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" for free conference admission ($450 value) or for $450 off the all-inclusive package (including 3-night stay and all meals).\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner Digital Workplace Summit \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Join the Workgrid Software team this March at the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://urldefense.com/v3/__https://www.gartner.com/en/conferences/na/digital-workplace-us/agenda__;!!JJ-tOIoKdBzLSfV5jA!oNYsosUf-PQcWONVdabv9UzCKnuF_u8Y0tmnckPv6iyyu0GDfCCQLTYzyPmIdBZe6b2LsVYlSWF3Md7_3rg$\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner® Digital Workplace Summit\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"! This is a can't miss event full of great conversations and insights on digital employee experience. Hope to see you there!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On-Demand: AI Work Assistant Guided Tour\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Connect your digital workplace through a web-based conversational interface that seamlessly combines tasks, notifications, and knowledge search.  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Here's what to look for."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s evolving rapidly. The dynamic adoption of Conversational Artificial Intelligence (AI) Work Assistants represents a critical juncture between technology, work, and employee experience. This is more than a trend, and far from a fad. AI is set to transform how companies operate and compete. In this next wave of digital transformation, a conversational AI work assistant is no longer just an option, it is a strategic business partner that can redefine the experience, and agility of your workforce.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The following delves into the multifaceted considerations crucial for business leaders looking to select an AI Work Assistant that aligns with their unique culture, business objectives, and technology landscape. It goes beyond the surface-level allure of AI; focused instead on how such technology can be seamlessly integrated into the fabric of a company, enhancing not just productivity but also fostering a new way of working. From ensuring compatibility with existing tech infrastructures to safeguarding data privacy, and from scaling in tandem with business growth to delivering a user-friendly experience, this piece offers a quick guide to navigating the intricate process of selecting an AI Work Assistant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Embracing AI in Alignment with Your Company Culture  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No two organizations are alike. Choosing an AI Work Assistant that resonates with your company culture is more than RFP criteria or technological fit; it's about finding a ‘digital team member’ for your organization. Conversational AI Work Assistants should understand the user, but also contribute positively to your company's unique operational dynamics by breaking down barriers. The ideal is about creating a connection across all the personas within your organizational structure, wherever they happen to work. This requires a deep understanding of how the organization is structured, operates, how differing personas work within their respective functions, and across departments. It should also consider the various friction points across the business personas to ensure value can be delivered across the organization.   \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is where a greater understanding of the employee’s experience can aid in defining the right needs for the conversational AI Work Assistant. When aligned properly AI services can foster greater culture of awareness, efficiency, and collaboration. The goal is not replacement but an accelerant to the employee experience – removing the friction filled barriers of everyday work. When employees feel that they can move seamlessly through their day; more capacity for deep work can be achieved.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Consider Technology Compatibility and Integration Extensibility \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With an appreciation of culture, there must be a corresponding understanding of the technological landscape. After all, an AI Work Assistant must integrate flawlessly with your existing tech stack. This requires an understanding of the technology at hand but also the ability for the assistant to broker transactions across your digital domain. The ideal scenario would be an assistant which can communicate across all areas of third-party services and solutions. However, all communication is a two-way street.   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This means the right AI Work Assistant for your organization should be ready and able to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/integrations\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"integrate\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" across the key enterprise applications – out of the box. Seamless integration minimizes not only the cost of deployment and professional services hours; but it will also aid in disruptions facilitating a smoother transition and minimizing internal development work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's essential for the AI Assistant to be compatible with current systems, ensuring that employees can utilize its full potential without needing extensive retraining or major system changes. This compatibility is key to achieving quick adoption and realizing the assistant's benefits sooner.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3SANaZzUUR8H6zdIBepQvk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Aligning Technology and Business Objectives \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The third key component of choosing the right AI Work Assistant is defining the business objectives which the technology aids. Effective understanding of your business drivers, in accordance with culture and tech stack helps ensure greater chance deployment project becomes a true employee experience program – not another project. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One way to start is by looking at specific digital friction challenges that are hampering key objectives. These may be related to workflow bottlenecks, areas of employee frustration, or delays within the overarching organizational topography that the assistant can help resolve. Whether it's streamlining communications, processes, automating routine tasks, or providing insightful proactive notifications, a focused approach in identifying these objectives will guide you in selecting an AI Assistant that is tailored to your business needs.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Choosing the Right Solutions and Use Cases  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Getting the most out of a solution requires an understanding of how the AI Work Assistant will be deployed. This can be addressed by looking into the broad and deep use cases. Broad use cases address the overarching organizational base. These could be using cases related to unified communications, nudges, or larger scale employee experience ‘to knows' and ‘to dos’ which impact most employees.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Deep use cases are line of business focused. These are use cases which help to transform the way different business areas function on a day-to-day basis. For example, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/finance\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"simplifying order and expense approvals\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to a single click, reducing the search time for \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/human-resources\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HR policies and benefits\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", or streamlining the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/solutions/information-technology\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"IT ticket submission\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" process.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The approach is to have a proper mix of enterprise, business, and persona. This way stakeholders from across the employee base can derive value from the solution. In addition, value can readily be seen and felt further justifying the AI work assistant.   \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Scalability and Extensibility  \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The ideal AI Work Assistant should not only meet your current needs but also be capable of scaling and evolving alongside your company. As you begin to map out the various use cases which will build the foundation of creating a new employee experience, it's wise to ensure that your use cases can be implemented with little to no configuration.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A handful of vendors (including Workgrid Software) provide low/no-code platforms as a part of their general offering. In the case of Workgrid, we provide digital workplace leaders with the ability to stand up over 50 use cases out of the box via our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/templates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"app templates\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". In addition, connect to nearly 200+ enterprise applications from day one. This allows the AI Work Assistant to readily meet the integration needs based on the enterprise tech stack.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Last, the platform must be able to adapt to eventual shifting business requirements and/or technology replacements. Look for solutions that offer flexibility in terms of deployment, customization, and scalability to future-proof your investment.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"23ZWUWEVlHPJS2UJ4PU3Ww\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Safeguarding Security and Data Privacy \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In today's data-driven world, security is paramount. There are AI Work Assistants which have little to no control over what utterances may be passed over to feed a third-party LLM. Thus, an AI Work Assistant must adhere to your stringent security and privacy standards. It’s important that whatever conversational AI Work Assistant is chosen, your choice complies with relevant regulations and industry standards. Moreover, both you and the vendor understand the potential sensitive or proprietary information that may be passed back and forth from system to system – better still, you are able to bring your own LLM to further protect your data. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Identifying User Experiences \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"User experience is paramount for any technology adoption. There are assistants which act as another application; this is just another place to go. The AI Work Assistant should be accessible wherever the employee happens to be, intuitive to use, easy to navigate, and accessible across persona groups, regardless of their technical expertise. A user-friendly interface enhances adoption rates and encourages more effective use of the AI tool across your team.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Realizing Proper Return on Investment  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Analyzing the cost versus the potential return is a critical step in choosing an AI work assistant. Consider the long-term value the AI will bring, such as time savings, increased productivity, strategic alignment, reduction of incident ticketing, potential for revenue growth etc. against the initial investment. A proper ROI calculation should be a balance of green dollars and brown dollars. Each use case selected should be aligned to a proper ROI lever in which to further justify effort. The building of the AI ai work assistant business case is a critical component, but also one which to aid ensuring the continued adoption of the solution with fiscal goals. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Strategically Implementing an AI Work Assistant  \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A strategic approach to implementation is key. Develop a comprehensive rollout plan, provide thorough training, and cultivate a culture that encourages employees to explore and utilize the AI Work Assistant to its fullest. This approach will facilitate smoother integration and greater acceptance among your team.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Choose Wisely: Vendor Evaluation and Selection  \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Selecting the right AI Work Assistant is a strategic decision with far-reaching implications. It’s not simply selecting a vendor – but a relationship. You are evaluating your own culture, technology landscape, objectives to the ability for a vendor to execute in accordance. This means they have the reliability, customer support, and commitment to innovation. Choose a vendor with a strong track record, one that offers continuous support and aligns with the latest technological trends, ensuring that your AI work assistant remains relevant and effective. This decision is not just about adopting novel technology; it's about embracing a conversational AI Work Assistant that will transform how your company operates and competes every day.   \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3EMDOcEVaGcP7kIgj42x4z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"dc47b765-e8cf-5137-a6d3-3a2029e6336e","title":"AI-Induced Digital Friction: The Next Attention Culprit","externalTitle":null,"slug":"ai-induced-digital-friction-the-next-attention-culprit","publishDate":"2023-12-22T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/30TLX2QCKe7GDVewEUj1Bl/5f243a4b608442d51eef869722e86b87/AI-digital-friction-blog.png"}},"description":{"description":"‘AI-induced digital friction' is on the way. Here is a look at how organization's ensure a seamless employee experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Navigating the Challenges of AI-Induced Digital Friction in the Modern Workplace \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Welcome to the age of the three-second attention span. As artificial intelligence becomes more ingrained in our daily professional lives the impact extends far beyond the enterprise tech stack. The eventual proliferation of AI services, particularly specialized chatbots and “GPTs”, will introduce ‘AI-induced digital friction. This phenomenon is not new. It is characterized by the fragmentation of user time and attention via the use of workplace technology. Moreover, digital friction poses significant threats to productivity, wellness, and cognitive efficacy. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Balancing the Scale: The Promise and Perils of AI-Friction in the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The burgeoning issue of AI-induced digital friction lies in the paradox of choice and accessibility that spot AI services bring. Every day we see it on the news. Enterprise software vendors are heavily budgeting their R&D into the use of AI. Small developer houses and armchair enthusiasts are rushing to create ‘baby-GPTs’ which have spot use cases in mind. This movement of AI R&D is foreshadowing the fastest commodification of any utility known to date. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One the plus side, AI will be a boon for human creativity and progress. There are readily available LLMs, tools, dev-kits, even free training. Many services are free for anyone seeking to create novel solutions as a catalyst for advancement. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"However, if the past signals the future, we can anticipate the potential proliferation of AI overload given the hype and promise. From 2005 to present, the proliferation of SaaS services led to an increase in application sprawl within the work environment. This led to an explosion of information overload and the decrease of workplace focus over the last twenty years. Similarly, there will be an explosion in specialized AI applications which will become more places to go to hunt for information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It takes little to imagine how each SaaS vendor will aim for AI efficiency in isolation. After all, application vendors never sought to find common ground over the last 20+ years. A SaaS vendor's value is defended with the user spending as much time in their respective applications as possible to justify spend. This cumulatively contributes to a fragmented digital workplace – and your attention. Think of the staggering number of applications an average employee switches between over 30+ per day, with nearly 1200-3000 context switches within that same 8-hour period. All of this leads to reduced overall productivity and increased cognitive load. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5IRRyl5T3d2Hc7PnS56B6X\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Cognitive Cost of AI in the Workplace: Navigating Context Switching and Its Impact on Health and Productivity \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The influx of AI tools in the modern workplace introduces a significant cognitive challenge: the cost of constant context switching. As workers navigate a myriad of AI interactions, the brain will struggle with rapid and frequent digital multitasking that leads to a scattered focus. This constant shifting trap of cognitive resources leaves the user in limbo, undermining efficiency and productivity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Beyond just inefficiency, this chronic context switching takes a toll on mental and physical health, elevating stress, anxiety, and the risk of burnout. Symptoms like headaches and fatigue are becoming more common. Furthermore, research indicates that such rapid task-switching hampers memory retention, as our brains are less capable of absorbing information from each task. This incessant juggling of micro-tasks creates a hidden productivity sinkhole. It's not just the time lost in the switch itself, but the inability to reach a state of deep, focused flow that truly impacts efficiency. As this pattern repeats across an entire workforce, the cumulative productivity loss becomes a significant, yet often overlooked, concern on the balance sheet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Addressing AI Challenges in the Digital Workplace: Key Strategies for CIOs and Leaders \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As AI-induced friction compounds existing digital friction, then the question arises, 'how can CIOs and digital workplaces leaders effectively ensure that AI is utilized correctly - and to its full potential. There are three key strategies to tackle AI-induced challenges in the digital realm: implementing organizational strategies, adopting technological solutions, and modifying personal behaviors. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's delve into some simple strategies to get started. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizational Strategies: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These strategies involve changes at the policy and management level within an organization that allow proper alignment to business objectives. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI/ML Governance Program:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Cutting edge organizations are well underway in standing up cross functional teams to manage existing machine learning (ML) and emerging generative AI solutions. This helps to ensure AI is operationalized appropriately to the enterprise and employee personas.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI User Training:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Change is hard. It’s harder when employees are not included in the efforts. Offering comprehensive training programs to help employees effectively utilize AI tools and manage their cognitive load can aid in acceptance of the new paradigm. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mindful Tech Usage Policies and Focus Time:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" As a rule, establishing workplace policies that encourage mindful technology usage, including setting boundaries for after-hours communication and promoting uninterrupted work periods can aid in diminishing digital friction.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technological Solutions: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These strategies focus on the development and implementation of technology to mitigate friction. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unified AI Build Platforms:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Standing up integrated platforms that unify multiple AI tools and or services help by reducing the need for employees to switch between different applications. These platforms are agnostic to AI services but also allow for personalized experiences for employees. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Universal AI Work Assistants:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Implementing an AI Work Assistant (e.g. Workgrid) allows for a universal solution that connects across systems, applications, and services. These types of assistants can be tailored to employee persona and work styles – but also reach across all back-end applications and even multiple AI services. This means less app hopping for the employee and a single platform for developers.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-Driven Workflow Optimization:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Utilizing machine learning to analyze and optimize business workflows for greater efficiency and reduced cognitive load can help provide information to the governance team on where efficiencies can be made.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personal Behavior Changes: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These involve changes at the individual level, focusing on how employees interact with technology. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mindfulness in Tech Usage:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Encouraging employees to be more mindful of their tech usage, recognizing when it's beneficial to take a break or focus on a single task. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personal Digital Detoxes:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Promoting regular intervals where employees disconnect from digital devices to reset their cognitive state and reduce burnout risk. Sometimes a gentle reminder is all you need. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Metacognition (aka, ‘Where is my Mind?):\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Knowing what is stealing your focus is a difficult task. However, regular practices can help develop stronger skills and executive functions to aid in having greater focal intent. These can include mindfulness, journaling, meditation, and even thinking out loud.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Charting a Path Forward: Harmonizing AI in Human-Centric Workplaces \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For digital workplace leaders and CIOs, it's crucial to grasp the nuances of this emerging trend. Understanding the implications and implementing well-rounded strategies will be key to leveraging AI's incredible capabilities without detracting from what it means to be human. Navigating a path to a balanced interaction with AI technology is intricate yet attainable with a blend of technology, humility, and strategy. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1a8451fe-031b-5df9-a454-b10ab4f75ab4","title":"2023 Year in Review (and What's to Come in 2024)","externalTitle":null,"slug":"2023-year-in-review-plus-whats-to-come-in-2024","publishDate":"2023-12-20T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7AdvPshVKKbhGpNEzIBzl3/f49479b7e0f1bad8b71682e18ce23a99/2023-workgrid-blog.png"}},"description":{"description":"Here is a look at the 2023 highlights and a sneak peek of what is to come in 2024."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Workgrid, this year has been filled with pivotal releases and enhancements, evolving our product alongside the ever-changing technology landscape, and delivering a new conversational AI platform to meet the needs of the digital workplace. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Celebrating a year of innovations \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As we wrap up 2023, we are proud to celebrate a year filled with innovation. As artificial intelligence moved full steam ahead, the team at Workgrid doubled down on the development of leading-edge technology to deliver a product that maximizes enterprise tech investments, simplifies information finding, and improves the digital employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here’s a closer look at this year in review: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Introducing the AI Work Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Powered by new AI capabilities, the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/platform/ai-work-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Work Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" debuted this year, making it easier than ever before to perform tasks and retrieve information from across the digital workplace. The assistant’s conversational interface connects your notifications, tasks, apps, and knowledge sources all into a single intelligent stream. This enables you to use AI to chat across your organizations systems to find the information that matters most. Delivered via a new web-based conversational AI client, the AI Work Assistant provides employees with a modern UI returning responses in conversation, rich UI cards, forms, and more!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The AI Work Assistant’s enterprise-grade conversational AI platform leverages advanced natural language processing technologies to accurately understand employees’ requests, summarizing information and suggesting relevant content in response. By merging AI-technology with a conversational interface, the AI Work Assistant helps to enhance the employee experience by guiding employees’ attention and reducing digital noise by delivering information in one intelligent stream.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3EMDOcEVaGcP7kIgj42x4z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Apps, Apps, Apps! \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This year our collection of app templates exploded to over 50 with more than 90 features! The collection of pre-built app templates includes a wide range of use-cases and integrations. Most notably, we released our collection of \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/templates?searchField=genie\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Genie Apps\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", a series of templates designed to maximize the value of generative AI technology for employees with added guardrails built in.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In addition to generative AI, some popular app use cases released this year included \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/template/microsoft/my-day\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My Day\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", an Outlook calendar integration that summarizes and links directly to daily events, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/template/salesforce/updates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Salesforce Opportunity Updates\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", a integration to the CRM system that can update employees on the status of sales opportunities without requiring a Salesforce license, and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/template/chat-to-documents\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chat to Documents\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", an enhanced chatbot experience in which employees can ask a question and receive a summarized response generated from uploaded documents such as employee handbooks or policy documents.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Explore the complete \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/templates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"template library\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for more! \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid for Microsoft Teams \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You can now simplify the workday for employees with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/platform/microsoft-teams\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid for Microsoft Teams\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", which embeds the Workgrid assistant directly into Microsoft Teams to deliver a modern employee experience. \\r\\n\\r\\nWith our new Teams integration, employees can leverage all the benefits of the Workgrid AI Work Assistant right from their Microsoft Teams app. The Workgrid for Microsoft Teams experience helps employees work more efficiently by guiding attention to what they need to know and act on from across the digital workplace, right within the channels they work most.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Behind-the-Curtain Enhancements\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This year we made several enhancements to make the user experience even more seamless. In addition to increasing the number of out-of-the-box app templates available to customers, we also made many changes to our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/platform/no-code-app-builder\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"no-code builder\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", making it easier to configure and customize those templates, or to create your own. Builder updates included: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"More operations, including AI operations \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Support for new AI data sources \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“Share App” functionality \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Bulk deploy and deactivate features \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A larger drag and drop zone \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Hover-over hint fields \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Governance and privacy enhancements \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Added trigger features \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enhanced audience targeting \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Improved template versioning \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In addition to Builder, we made a number of updates to the Workgrid Console. These updates include: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An expanded playground experience to test and emulate experiences for the assistant \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An improved navigation menu \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A better experience for those who manage multiple spaces\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s Next? Looking Forward to 2024 \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Looking ahead to 2024, our commitment remains steadfast in delivering even more innovative and advanced capabilities to the AI Work Assistant. Our goal is to provide our customers with an intelligent solution that empowers them to effectively harness the power of AI in the workplace. We are excited about the possibilities that lie ahead and are dedicated to continuously enhancing our product to meet the evolving needs of our valued customers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are a few things we are excited about in the new year: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Briefing Experience \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A new briefing-like experience will deliver employees a personalized briefing that guides your attention to the work that matters most, aiding employees the first time they open the assistant, surfacing unread notifications and tasks to the top of the already unified, single stream experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1QjHvLPM7pHf3fSLm9FCmY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Search and Extraction Capabilities \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We are investing in more search and extract capabilities that will allow users to chat to microapps, account records and other structured data. \\r\\n\\r\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chat to Notifications\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This year we launched Chat to Documents, Chat to Folders, and Chat to Knowledge Systems to help employees easily find the information they are looking for. Next year we plan to expand on what users can do using natural language chat including Chat to Notifications.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With Chat to Notifications, we’ll solve a frequent problem: finding notifications. Sometimes you see an alert but are not able to act right away. Rather than having to scroll back to find a notification, users will have the flexibility to ask the assistant about specific notifications by criteria such as date range, data source, or by content and topic. For example, “show my approvals” or “show notifications from last week” will make it easier for employees to find the information they are looking for. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"More Apps and Templates \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We are excited to continue to grow our collection of app templates, expanding on integrations and use cases across business lines. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Analytics and Testing \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To ensure customers can measure the results of their digital workplace efforts, our 2024 roadmap includes working toward more robust analytics experiences and testing tools to empower users to deliver the most effective experiences for their organization. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"ChatGPT-like Experiences \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Building off the positive feedback from the Genie App templates release this year, we will look to give our customers more flexibility with additional generative AI experiences. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"a19159f4-16f7-5259-a0b6-18c49ecab001","title":"The Future of AI Assistants: From Reactive Bots to Proactive Partners","externalTitle":null,"slug":"the-future-of-ai-assistants-from-reactive-bots-to-proactive-business","publishDate":"2023-11-30T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3BS7xH9h6z6o6JyV3T8kKp/18b6ba9883a2db5a4a551e95e59e6311/AI_Assistant_Blog_Image__1920___1080_px_.png"}},"description":{"description":"The role of AI in the workplace has shifted. Here we explore the evolution from reactive chatbots to proactive AI assistants."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why All AI Assistants Aren't Created Equal \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's hyper-connected digital environment, the role of Artificial Intelligence (AI) in the workplace has shifted from a novelty to a necessity. Yet not all digital assistants are created equal. Some merely react to commands, while others proactively anticipate your needs. Here, we delve into the transformative journey from reactive chatbots to proactive \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistants for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and explore why the latter is an indispensable asset for contemporary CIOs and digital workplace leaders. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Limited Realm of Reactive Assistants: Order Takers, Not Makers \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"reactive\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" digital assistant is merely a chatbot; which is most digital assistants. These bots wait for user input, responding to questions only when prompted. In fact, these tools often end up annoying the end user. Think of these simple bots as a basic search functionality from 1999, with a chat interface. Sure, they could be useful, but this type of bot is hardly transformative. In the modern work environment, these deployments end up being another place to go – adding to mounting digital friction. Thus, reactive chats end up failing to improve the employee experience and instead adding to the digital friction already burdening many organizations. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another reason for failed chatbot deployment is scope is often limited – and costly. Use cases are often narrowed down tightly to a slim margin of pre-defined functionality, like simple Q&A or order taking. What is even more disheartening is that to make these simple chatbots function properly, a tremendous number of hours are spent on professional services attempting to wire up the bot to operate properly. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step into the Future: The Symphony of Proactivity and Guided Focus \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Proactive AI Assistants, on the other hand, are a paradigm shift in the relationship between the worker and technology. These digital virtuosos actively read the room—your schedules, priorities, and backend workflows—and nudge you with timely insights, tasks, and suggestions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They don't merely sit around waiting for you to come to them to ask questions; they foresee your needs. They guide your attention where it matters most, streamlining your tasks and preventing potential bottlenecks. In doing so, this is an evolution of being a simple tool to becoming intelligent collaborators. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Features that Make the Workgrid AI Work Assistant Stand Out \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine a day where you flip open your laptop and you are greeted with a daily briefing. You’re quickly aware of tasks which require immediate attention, your upcoming meetings, and key information that shouldn’t be missed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, you may receive an urgent ‘time off request’ from one of your employees as a part of the experience you are able to review the team members who may also be out during that same period. Allowing you to make faster better-informed decisions without needing to hope back and forth between systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you move throughout the day, the AI Assistant is right with you – ever ready to handle tasks, questions, and provide intelligent interactions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What sets Workgrid's AI Assistant apart is its suite of features: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4Xgvc9bOgjPl7IzC3jr2KN\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Turning Proactivity into Profit: The Business Case for Smarter Assistants \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of proactivity reverberate beyond individual productivity. For businesses looking to transform, a proactive AI Work Assistant is a value multiplier. It enhances employee engagement by dampening cognitive load, freeing up creative energy for innovation. Intelligent AI Work Assistants drive operational efficiencies by automating those routine tasks and flagging potential issues before they escalate – minimizing risk exposure. They reduce the incessant context switching and app hoping employees are regularly mired within\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[{\"type\":\"underline\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"The end results\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\":\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". A leaner, more agile, and undoubtedly more competitive organization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Choose Your Path: A New Horizon for AI Assistants and Workplace Excellence  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The age of reactive digital assistants is ending, making way for a more dynamic, proactive breed of AI partners that not only answer your questions but engage in meaningful ways. As digital workplace leaders, the choice is clear: invest in an AI Work Assistant that doesn't just react to the future, but lets you define it.  \\n \\nEmbrace the evolution.  \\n \\nLet Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" be your intelligent co-pilot on the journey ahead. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"457e9975-c92c-5343-b601-18c7b9580699","title":"Workgrid November 2023 Product Updates","externalTitle":"Workgrid November 2023 Product Updates","slug":"workgrid-november-2023-product-updates","publishDate":"2023-11-28T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"November Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The traditional notion of work is undergoing a transformation with the rise of AI. At Workgrid, we're redefining how employees experience the work day and finding ways to operationalize and put AI into the service of employees through the Workgrid Assistant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we ushered in major changes to the Workgrid platform including the introduction of conversational AI for a more powerful, intelligent search experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As always, if you have any questions, please do not hesitate to reach out to us.Learn more about the latest releases:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Meet the AI Work Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's new AI Work Assistant is an enterprise-grade conversational AI platform that leverages advanced natural language processing (NLP) and conversational AI to connect employees across the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the AI Work Assistant will continue to deliver notifications and tasks relevant to employees, exciting new changes to the Workgrid Assistant include:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New intelligence for advanced conversational AI\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A revamped user interface that makes it even more intuitive to use\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New AI-powered apps\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5AYnu2uh9rZ7iZdAN2pQLO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Genie Apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We are thrilled to announce that six new apps have joined the \\\"Genie Series\\\" this month, revolutionizing the way employees generate, optimize, and analyze content. By harnessing the power of generative AI and third-party AI services, these apps provide a range of exciting possibilities for content creation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The complete \\\"Genie Series\\\" includes the following templates:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/content-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"draft professional business content\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/editor-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Editor Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"rewrite, enhance, or analyze business copy\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/fun-and-games-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fun & Games Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"generate creative icebreaker or trivia questions\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/insight-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Insight Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"summarize and extract key points or trends\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/marketing-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Marketing Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"draft or enhance marketing copy\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/translate-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Translate Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"quickly translate any business content\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/universal-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Universal Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"customize requests and prompts\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These apps offer employees with a guided experience to leverage generative AI within the AI Work Assistant. By nudging employees to optionally include tone, content type, and requirements, employees can explore the full potential of this powerful technology within your organization's chosen boundaries around generated content creation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3LVYGjh9MqR6k1cwi1Df8t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e27ecea8-3cdf-51ad-a2b9-17571a78da80","title":"November 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"November 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"november-2023-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2023-11-21T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How does AI fit in the digital workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace landscape has changed with the emergence of AI Work Assistants. These advanced solutions are more than mere tools; they represent a seismic shift in how we perceive and execute work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The traditional notion of work is in its final days—infinite repetitive tasks, endless meetings, and aging technology. With the rise of AI, what we're witnessing today is nothing short of a transformation akin to the industrial revolution. However, AI is irrelevant if it is not operationalized and put into the service of employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/workgrid-announces-the-launch-of-new-ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Announces the Launch of New AI Work Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Empower every employee with an intelligent conversational AI experience to automate tasks and search for information across your digital workplace. Workgrid's new AI Work Assistant is a cutting-edge conversational platform that enhances the employee experience with its advanced AI functions and a new modern user interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/employee-experience/7-ways-leaders-can-use-ai-to-improve-the-digital-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"7 Ways Leaders Can Use AI to Improve the Digital Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The best companies are laser-focused on providing exceptional experiences for customers. But to attract and retain the best talent, organizations need to be able to tout a strong culture, and digital employee experiences are becoming essential to keeping employees happy, engaged, and productive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/the-future-is-now-the-rise-of-smart-ai-driven-assistants\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Future is Now: The Rise of Smart, AI-Driven Assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace landscape has changed with the emergence of AI Work Assistants. These AI assistants are more than just 'chatbots'; they represent a seismic shift in how we perceive and execute work, revolutionizing operational models and offering unprecedented efficiencies.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Join us on December 5th\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Meet Workgrid's AI Work Assistant! Join us for an exciting product webinar where members of the Workgrid product team will introduce you to our AI Work Assistant and showcase its incredible features and new capabilities. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This webinar is designed to provide you with a comprehensive understanding of how our AI assistant can enhance productivity and revolutionize the digital employee experience. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/ai-work-assistant-webinar-signup\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Register now to secure your spot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3gzPKhHGGSkoQKNjsWr4Ix\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Podcast | Digital Workplace Alignment and Delivery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"BPBamszBpreCutpOz14VP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this episode of\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-digital-workplace-alignment-and-delivery\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", host Rob Ryan is joined by Alyssa Hagan, the Director of Communications and Content at Encompass Health. Alyssa and Rob discuss digital transformation, her experience bringing a mobile app to the organization, and the significance of relationship building across IT and Communications to achieve digital workplace success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: My Day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help streamline the workday with simplified access to daily calendar events. With the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/template/microsoft/my-day\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the assistant proactively sends users a daily calendar notification providing a summary of their Outlook calendar events. Employees can conveniently join meetings right from the notification.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The My Day app can also be conveniently found in the assistant's app menu or opened using natural-language chat within Workgrid's conversational interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1pAI9BX6edl6KvtUYdxeYA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"edae7230-85f4-5210-90a8-fe81f1702858","title":"The Future is Now: The Rise of Smart, AI-Driven Assistants","externalTitle":"The Future is Now: The Rise of Smart, AI-Driven Assistants","slug":"the-future-is-now-the-rise-of-smart-ai-driven-assistants","publishDate":"2023-11-20T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5tHbOcBZGvG5h4IONNYST4/ce7a06d20c8e799edaac922bc828a3e4/Rise_of_Smart_AI_Blog_Image__1920___1080_px_.png"}},"description":{"description":"The digital workplace landscape has changed with the emergence of AI Work Assistants. These advanced platforms are more than mere tools; they represent a seismic shift in how we perceive and execute work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The traditional notion of work is in its final days—infinite repetitive tasks, endless meetings, and aging technology. With the rise of AI what we're witnessing today is nothing short of a transformation akin to the industrial revolution. However, AI is irrelevant if it is not operationalized and put into the service of employees. This landscape is dramatically changing with the emergence of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Work Assistants\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These advanced systems are more than mere tools; they represent a seismic shift in how we perceive and execute work. Far from being an incremental upgrade, AI work assistants are revolutionizing operational models and offering unprecedented efficiencies. For CIOs and Digital Workplace leaders, this isn't a trend to sit back and observe—it's a call to action. At Workgrid, we're not just enhancing the existing workplace; we're redefining the very fabric of how employees experience the working day. Welcome to a pivotal moment in the evolution of work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The evolution of digital assistant workplace technology \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Years back, digital assistants started as relatively basic tools designed to automate mundane tasks. They were simple decision trees with workflow triggers. Even today, many software vendors' digital assistants remain in this aged model of overly engineered pro-coded workflows. Traditional chatbots were the closest thing to automated support and may still languish within the customer experience arena. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There was a lot of promise, but many limitations. For starters, they relied on a predefined set of rules and struggled with inputs which deviated from the pre-defined script. These traditional bots were reactive (rather than proactive), always waiting for a user query to provide value. The limited capabilities meant they were bound to thin use case applications – attempting to deflect basic Q&A. When questions fell outside of the limited scope, the user was left abandoned. The lack of a natural language understanding (NLU) meant they couldn't understand the user, turning them into frustraters - then happy helpers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"However, some digital assistants have evolved into sophisticated systems. This transformation is driven by advances in artificial intelligence (AI). Today's AI work assistants are more than just ‘chatbots’; they can act as virtual partners that enhance our capabilities and allow us to focus on what matters most. This includes the ability to handle conversations, questions, intricate tasks, operations, and even expedite decision-making. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introducing AI-driven proactive support\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What sets Workgrid’s AI Work Assistant apart is the ability to assist employees proactively. It does this by guiding employees' attention thanks to deep algorithms that analyze queries, behaviors, and user data. These assistants can predict what information or tools a user may need and deliver them. Also providing just-in-time proactive notifications when they are needed most. For instance, imagine an AI assistant that identifies the key notifications and announcements you need to get your day started, or sends you proactive alerts and notifications related to key back-end workflows and processes. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better yet, the AI Assistant walks next to you, present in your browser, Teams, intranet – all the places you happen to work. This level of personalized, anticipatory support is game-changing, to say the least.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The real power of AI work assistants lies in their ability to integrate seamlessly into existing digital workplace systems, connecting various data points to provide a unified and fluid user experience. This helps reduce the digital friction of consistent app hopping and context switching. AI Assistants help optimize the experience of your back-end systems, delivering more effective work styles and processes. Whether it is automating routine tasks, closing the loop of approval cycles, or facilitating frequently asked questions to eliminate incidents - AI Work Assistants are setting new benchmarks for what is possible in the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Embracing the new standard\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we stand on the precipice of this transformative era, the mandate for CIOs and Digital Workplace leaders is clear: adapt or get left behind. AI Work Assistants are not a fleeting trend but will be a fundamental evolution in how we work, akin to the seismic shifts of the Industrial Revolution. These digital allies enhance productivity and foster innovation, making their adoption imperative for any forward-thinking organization. In this ever-changing landscape, embracing this new standard is not an option—its a strategic necessity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Welcome to the future of work. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1cceefc9-2496-5341-9b9d-1e69e1b50c34","title":"Workgrid Announces the Launch of New AI Work Assistant","externalTitle":null,"slug":"workgrid-announces-the-launch-of-new-ai-work-assistant","publishDate":"2023-11-16T00:00-05:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1kCIUB1VwcbJGvNNsVAtCl/429e3437a1bdf102d756a112f1b0740d/AI_Work_Assistant_Social_Graphic-November.png"}},"description":{"description":"Empower every employee with an intelligent conversational AI experience to automate tasks and search for information across your digital workplace."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Digital Assistant to AI Work Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's new AI Work Assistant is a cutting-edge conversational platform that enhances the employee experience with its advanced AI functions and a new modern user interface. By connecting throughout your digital workplace, the AI Work Assistant seamlessly simplifies task performance and information retrieval, allowing you to interact with the platform in a conversational style.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3EMDOcEVaGcP7kIgj42x4z\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/platform/assist\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Assist\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" - Guide attention with proactive reminders and nudges\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The assistant has the gift of anticipation, providing relevant information when it requires attention. A personalized briefing guides employees to the work that matters most, elevating your organization’s work above the noise and reminding employees about what work they may need to close the loop on.  \\r\\n\\r\\nThe AI Work Assistant intelligently guides employees’ attention delivering a combination of tasks, notifications, recommendations, and nudges, typically spread across dozens of disparate systems into one streamlined experience. \\r\\n\\r\\nHere are just a few ways Workgrid assists employees throughout the day: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Approvals \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From timesheets to expense approvals, the assistant helps reduce digital friction in the workday. In just a few clicks within Workgrid, you can easily complete approvals and move on to the text task. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"System Alerts and Notifications \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Increase efficiency by integrating with your business applications to surface real-time notifications, tasks, and alerts, right in the flow of work.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Proactive Nudges \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Assist employees in prioritizing tasks with proactive nudges and notifications throughout the digital workplace such as training recommendations or recognition reminders. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enhance Communications \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ensure essential communications and notifications reach the right employees at the right time based on their job location, function, language, and more. Notifications can be used to draw attention to company announcements, or alerts such as IT outages, policy changes, office events, and more. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5uRxVY3xY7shBlmsBhVrdF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/platform/answers\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Answers\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" - Intelligent search & knowledge retrieval\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With an enhanced chat experience, the AI Work Assistant can retrieve knowledge across your entire digital workplace, eliminating time-wasting searches and context switching. Connect with the information you need, when you need it. Featuring robust intent understanding, exception handling, and contextualized answers, the assistant services employees across an array of needs from the status of an IT helpdesk tickets to HR policies. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chat to Documents\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help employees find answers quickly without having to sift through multi-page documents. Provide contextualized answers quickly, extracting vital information from documents such as the employee handbook or office policies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chat to Knowledge Systems\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Using enterprise-grade AI technologies, Workgrid searches your existing knowledge system investments (e.g. ServiceNow). Employees can ask questions through Workgrid's conversational interface, and the assistant will deliver a comprehensive, intelligent response, summarized from across the integrated systems. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Simplified Access to Information\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's AI Work Assistant connects to the business applications you use regularly, making it easy to search and access information. Whether you need help finding your time off balance or submitting an IT ticket, you can do it all through natural-language chat. \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1Bt71zVASe0NsMQAWvQKmJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/platform/apps\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI Apps\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" - Achieve more with AI-powered apps and integrations \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Achieve more through apps and task automation with the AI Work Assistant. A catalog of apps makes it easier than ever before to complete work, freeing up your time to focus on strategic work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI-Powered Apps \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This collection of apps gleans content insights for communicators, helping them understand sentiment analysis and streamlining content moderation. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Generative-AI Apps \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This collection of apps leverages AI to help with content creation, from drafting content ideas and catchy titles to creating outlines and summarizing content. For companies that want to move both fast\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\" and\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" confident with their own AI services, we provide the flexibility of ‘Bring Your Own LLM’ (BYOL) for seamless integration, flexibility, and autonomy. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Task-based Apps \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Simplify and automate workflows and tasks from backend systems, including approvals and ticket submission, using conversational AI. Employees can initiate actions directly from the app menu or using natural language chats such as “submit my timesheet” or “add a comment to my ticket.” \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5OhmMrMySkFipkc2mL3hUS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An Enterprise-Grade Conversational AI Platform\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With the launch of the new AI Work Assistant, Workgrid has transformed to an \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"/platform\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"enterprise-grade conversational AI platform\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that leverages advanced natural language processing (NLP) technologies and an API-driven integration layer to connect across your digital workplace. The assistant enables employees to use a conversational AI interface to perform tasks and search for information across multiple data sources - including enterprise systems, documents, and knowledge bases.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations can easily customize and configure conversational AI experiences leveraging the platform’s intuitive, low code/no-code builder. With a catalog of over fifty pre-built app templates and connections to popular data sources, users can quickly configure or customize modern employee experiences without relying on traditional pro-code development or costly professional services. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"New conversational intelligence has been built into the Workgrid platform to support advanced queries and sophisticated output models, resulting in smarter responses and a better experience for employees.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The assistant now leverages:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Advanced NLP technologies including semantic similarity analysis to accurately understand a user's intent and context\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Retrieval augmented generation (RAG) to intelligently summarize data from multiple data sources into one cohesive answer\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Relevance ranking algorithms to display results and related content or recommendations\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Multi-turn conversations to prompt employees for additional information when an intent is understood but the question cannot be fulfilled\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"77RUV6MwfuvPbNXD1ObXwI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Say hello to a smarter way of working\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integrate the AI Work Assistant wherever your employees need it, from your intranet or employee portals to collaboration tools. With multi-channel availability including the new web-based client and Microsoft Teams, the assistant delivers conversational experiences wherever employees prefer to work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Adding an AI Work Assistant to your digital workplace not only improves knowledge retrieval but also: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Reduce digital friction - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Reduce digital noise for employees by centralizing communications and alerts from multiple systems into a single, intelligent stream. Fetch information, ask questions, and free up your time to focus on your work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Reach employees where they are - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Help foster a more inclusive employee experience and drive awareness of your most important news, announcements, and information directly within the flow of work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Boost productivity and engagement\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" - Streamline work processes and make information easier to find. Submit helpdesk tickets, access knowledge base articles, and receive communications and tasks, all through a single, natural language interface. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To learn more about how the AI Work Assistant can support your digital workplace, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"schedule a demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" today. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"8af83fe4-be0a-5bed-9d07-4712520b7168","title":"Alyssa Hagan | Digital Workplace Alignment and Delivery","externalTitle":null,"slug":"alyssa-hagan-digital-workplace-alignment-and-delivery","publishDate":"2023-11-15T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5jdgZyDGbCK7MBLletKevE/5e5cd8b61af63ed39313af2919e8c19f/Alyssa_Hagan_Podcast_Social_Graphic.png"}},"description":{"description":"Learn why fostering a strong relationship between the Communications and IT departments is crucial for organizational success."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this episode of The Workgrid, we are excited to delve deep with Alyssa Hagan, the Director of Communications and Content at Encompass Health.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This healthcare giant is based in Birmingham, Alabama, and is one of the largest providers of post-acute healthcare services within the United States. Encompass operates across over 160 hospitals and employs approximately 36,000 people, 78% of whom are deskless workers.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Alyssa is more than just a communications leader—she's a pioneer in the realm of digital transformation. She's been at the forefront of innovation, from launching and establishing a mobile app in 2015 to expertly steering SharePoint updates, all while achieving seamless collaborative relationships between IT and Communications to drive both solutions and employee engagement. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What You’ll learn:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"The Importance of IT & Internal Communications Synergy:\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" Learn why fostering a strong relationship between the Communications and IT departments is crucial for organizational success. As well, why it is critical to understand the ‘Why’ behind the ‘No.’  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Launching a Mobile App in 2015: \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"Get the behind-the-scenes story on how Alyssa led the charge on a groundbreaking mobile app, and what it took to make it a reality when it was still a novel concept with numerous hurdles. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tell our listeners a little bit about yourself and the work you have been doing over the last few years. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I am the director of communications and content at Encompass Health, the largest provider of rehabilitation services in the United States. I oversee Communications which entails connecting over 36,000 employees across approximately 160 hospitals to our company strategy. So, that can be anything from executive communications to supporting quality initiatives, IT, regulatory changes, employee engagement, benefits enrollment, you know the drill. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My team’s goal is to make sure employees have access to the information they need to do their jobs and feel part of the broader culture. We do this through a variety of channels like an employee mobile app, an intranet, video, and of course email, just like everyone else.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I was lucky to meet you at an intranet conference around a year ago where I heard your story about launching a mobile solution when it was cutting edge. Can you talk a little bit about that work and how that program got started? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We started that project in 2015, and mobile apps were cutting edge. I think at the time we were one of the larger companies with the vendor we had selected.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We got the green light to explore a mobile app and our objective was communicating with our approximately 78% deskless workforce – think nurses, therapists, cooks, cleaners, the people who are not sitting in front of a computer all day, and if they are it’s a shared workspace – so that was our goal and our challenge. How do we reach those people with the information that they want, as well as when and where it’s helpful to them to receive it? We also wanted to include measurements. If we are putting in this time and effort, can we measure whether the employees are interacting? And then answering the what is in it for me question. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We were planning on, and still are to this day, using a BYOD (bring your own device) process. With over 30,000 employees the company couldn’t provide devices for them and honestly, what is a nurse going to do with a company provided phone? They just don’t need it. So, we wanted to make sure that people would buy into it and want to download the app to their device. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On a security side, we couldn’t connect to the company network or the intranet with our mobile app, so we needed a way to authenticate employees to not only allow them to access the information we were sharing but also the information they wanted like access to paycheck info or benefit elections. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To overcome this, we brought in IT reps from the very beginning. I asked \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"a lot\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" of questions, especially when we encountered “NOs” because I wanted to make a point to educate myself on the barriers IT was encountering and the systems they used. Often having to say things like “excuse my ignorance but...” or “can you please help me understand...” In fact, at one point our chief security officer told me “Alyssa, today it’s a no. But we are going to work toward getting you a yes.” That really stuck with me. If I keep asking questions the IT Team will either help me find the answer or I will understand the “no,” which is helpful on all accounts. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another part of the process, and it is something silly, but it goes a long way is I baked cookies. I wanted to show appreciation to these people. They are doing a lot on many different projects and are being stretched in a lot of directions, this was such a huge effort and something that the company hadn’t done before. Something as simple as saying thank you and baking cookies was easy on my part and went a long way on theirs, I think. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I alluded to this with the BYOD process, but we knew that adoption would be a hill to climb. It’s something new, it’s asking people to download something to their personal device. It’s comments like  “why would I want communications from my company there in addition to email?” and  “I see those things on the intranet even if I don’t access it a lot.”  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We worked through a regional approach to engage regional hospital leaders with boots on the ground. They also had skin in the game on this too because this was the first measurable communication tool they would have, and localized communication always comes up as an area for approval on our annual engagement surveys. We knew this would be a hurdle but also that if we got the buy-in and excitement from regional leaders that the employees would be excited to use it as well. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I love hearing about the “why before the no” and the story behind collaborating with the IT team. In a lot of digital transformation stories that really becomes a point of contention. But the point that I really don’t want to miss is the regional leaders helping to foster adoption. Tell me a bit more about that. Were they really helping to model it for the employees? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We had 5 or 6 hospital regions at the time, so we worked with their regional leaders and then got the buy-in from them to roll out one region at a time. A key piece there is it was just me rolling this out at the time, so the idea of rolling it out to 36,000 people all at once and trying to troubleshoot that by myself was not an option. We knew it would be beneficial to me on the rollout side of things, but also if we were rolling it out to 15-20 hospitals in a region, I could educate a smaller group than hundreds at once. That smaller group in turn were more engaged because they felt more comfortable asking questions in trainings that we had and could make their own. Then as we moved forward with the roll-out more questions and conversations were prompted based on the experience of the other regions. That is a huge thing that we do as a company anyway – roll things out piloted, and then earn trust and gain best practices, and then utilize those standards across all of our hospitals. We didn’t make it any different, that’s what our leaders were already used to, and so that helped us a lot. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Once they were engaged we gave them tools, printable posters to put up in the hospitals promoting app launch parties etc. Our app is called “The Hive” and it’s meant to be a play on people buzzing with activity, just like the hospitals, and so we used that to our advantage. Our hospitals love cheesy activities, it just gets people engaged, so we gave them ideas like handing out lip balm and saying “thanks for downloading The Hive, you’re the balm,” you know, things like that, alongside providing tools to be effective communicators like trainings on how to set up communication plans. At the end of the day, while our human resource directors were responsible for getting this off the ground in the hospitals, they are not communicators at heart. They have to wear that hat as “the people” people in those hospitals, but we wanted to make sure that they had the tools that they needed to roll that out and get employees excited about it.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’d like to dig into some of the building relationships pieces you mentioned. Tell me more about that aspect of building relationships with IT. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Asking questions is really the biggest piece of advice I can give whether you are working with IT or any other group. Never take no for an answer until you get to the point where no is the only answer, and you understand the why behind it, and you are polite, respectful, and trying to understand where they are coming from and the challenges that they have. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Take the security team for example, at the end of the day they are trying to mitigate threats on our organization, and especially healthcare, there are so many ransomware issues and things going on in the industry. While I am trying to open the network to something new, if I can understand where they are coming from that builds respect with those leaders. That security team reviews every single request. They want to make sure we are not being opened to any threats or risks and if someone tells me the vendor I have selected cannot be supported by our existing protocols, then I ask questions to see if there are work arounds. I have recently had to deal with this as we try to change our mobile app vendor. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It is also important to scratch their back too. As Communications, we support all aspects of the business to ensure employees have what they need to act or change behaviors that various departments are asking of them. One of those departments is IT, so I make sure IT knows what I can do to support their challenges and initiatives, and make sure they know that we find that important and valuable for sharing with employees. When they come to us for messaging support my team jumps into action right away. It’s the golden rule we’ve learned since kindergarten, treat others the way you want to be treated. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are some of the things you wish you knew when you were starting out? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Just how long it takes for something to come to fruition. Not just the building of something, because the building is really phase two or three, but putting in the research. It can take time but is so worthwhile. Efforts can fall flat if you don’t know what your stakeholders and employees need. You can build something, but if nobody is going to use it, it is a waste of time and money.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You have been involved in SharePoint upgrades, and this is a challenge for many digital workplace leaders, can you share the insights you have learned on this journey? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’d like to start with the research part of that, because again going off of what I just said, before we could even touch our SharePoint intranet we had to make sure that our stakeholders bought into. I made sure we did some initial research with them, asking questions and saying “Hey! We are interested in changing the homepage.”  We wanted to start with just the homepage because the whole intranet was just so much bigger. I went to our Chief Medical Officer, SVP in Operations, leaders in Nursing, Therapy, Compliance, HR, IT, all the people who had vested interest in the homepage or key pieces of the homepage I knew they wouldn’t want to go away. I sat down with all of them at once so that they would all understand the others and said, “We’re doing this. What do you need out of this homepage?” I wanted them to tell me what was important to them.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I also did focus groups with people in the field and asked them certain questions like: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What do you go to the intranet for? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are you accessing? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are you scrolling? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are you looking for learning and development? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From there we were able to build a mockup of what the homepage would look like. I went back to the stakeholders with the mockup and showed them based on their feedback and employee feedback, because ultimately it is about what works for the employees. I was able to show them where things were going. They didn’t have any concerns because they were along for the entire journey, had a clear understanding that their stuff might get moved, but felt confident that it would still be on the homepage (and might actually be better.) That process takes time, but it is a key piece. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We were going to have a vendor pull everything together, design it for us, but we parted. It mutually was not going to work, the way they needed to do things and the way that our IT team needed things. We were trying to both support an on-premises and cloud environment, which is a challenge, but the landscape we had to walk through. With that in mind, we had to go back and tweak things and have our internal team pull it together. It’s taken a lot longer than I hoped. It’s taken about 20 months to change the homepage of the intranet, but we’re doing it right. We’ve encountered some issues along the way with Microsoft Services and Support, with SharePoint limitations, but I think we’re in a really good place and should hopefully be launching by the end of the year. Two years later. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The time frame isn’t totally unforeseen. I think there are many people who begin that journey thinking it’s going to be a lot faster but due to complexity, want, and vision, they realize it’s going to be a lot longer. Going into it you brought people in early on. People need to be heard and I think that gets missed quite often. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s definitely something that needs to be incorporated early, because if not, you can build something awesome and beautiful, but at the end of the day your leaders or employees don’t get it or aren’t interested, it’s dead in the water.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How are you planning on measuring success of the upgrade, the implementation, both now and future state? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our goal is to finally have actual measurement of the homepage. We’ve been sitting on a really ancient SharePoint environment and every time IT would turn on the analytics it would just break everything, so it’s been rough. To have actual measurement of the page, the engagement with our communications, where our employees are clicking, interactions with our applications, we are excited about that in general. It is very basic but as I talk to other people in the industry, I find that a lot of others don’t have that either. We are looking at setting up a good baseline here which is great.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’ll do a survey with staff around 4-6 months to understand where things are going, is there anything missing, whatever it may be, and then make necessary tweaks from there. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When we look at the digital workplace landscape for communication tools and collaboration tools, what are tools, aside from SharePoint, that you would recommend especially given the fact that so many of your employees are frontline? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’d have to go back to what we started our conversation with. I’d highly recommend a mobile app, especially if you have a dispersed or deskless workforce. Nearly everyone has a smart phone, we spend hours on it every day, so it’s a great way to meet people where they are, so long as your messaging and features provide value to them. That is the key piece there. The goal is not to just dump your intranet onto their mobile devices. Some people say, “my intranet is mobile,” but that is overwhelming. If you can pare it down, get the key pieces employees need whether it is viewing paychecks or scheduling PTO or shift swaps, those are such great tools that people just want quick access to. It’s important to make sure the strategy and direction are based on what they really need and not just you as the communicator/employer/company. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I was muted when you said do not just drop the intranet into a mobile app and I wanted to yell “hallelujah” because I have seen several intranet implementations over the years, and you do see that. It misses the mark on answering the question “what does that employee persona really need?” What are some of the strategies you use to define the requirements for the tools you are going to use? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say two things. First, on the mobile app side, we did a design strategy session with some of those key stakeholders when we were getting our app going and deciding which features to use. We knew we wanted a communication feed, which is why the Communications team oversaw this project, but we had other stakeholders from HR, Clinical, and Compliance, who wanted other features in there. So, the design strategy session entailed everybody throwing the features they wanted out there and then we broke off into small groups to create a persona of our various employees. We had a group that had the “Nancy Nurse” persona or “Calvin Cook” - whatever the persona may be, we had to think through a few key points. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" information does this person need to do their job? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"When\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" can they access the information? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Where\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" can they access the information? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Everyone presented that to the entire group and then we looked back at our features list and voted on the top three features we’d want as ourselves, then as our personas. It was great to have everyone see in front of them our personal priorities versus the employee persona priorities and figure out where we could meet in the middle. It was important to keep in mind not every single feature needs to launch with this app. We wanted to create an MVP (Minimum Viable Product). If it was too much, we knew people would be overwhelmed and would not download it. You can’t be everything to every person. So, we made sure based on those leaders, and based on that exercise, we could say this is a happy medium for where we are going. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I would say second, ask employees for what they need. This could be for any tool that you are trying to research. You could do a channel or tool audit about things you currently have and work in some things you are considering to see how they might be perceived. A simple survey. We do a channel and communication audit every year now. We used to do it every few years, but everything moves so fast. We get a good response. We just want to measure how effective are the tools we have and ask the types of questions like “if we had a mobile app would you use it?” to help understand the features and tools our employees would use. Then the employees feel bought into it if you launch a mobile app following that. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Finally, give yourself grace. You are never going to be able to make everyone happy. Having a general direction that the majority is bought into will really take you far.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are some trends in digital workplace solutions that you are most excited about? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you asked me this question two years ago my answer would be different, but today I would say an omni-channel platform. There are few companies out there that are dedicated to comms specifically and they are doing their best to make it easier for communicators to publish content across various channels \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"and also\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" enhance the employees' experience. I think that’s a key piece, we’ve talked about that, make sure the employees get what they need! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We are working on moving to one of these platforms if all the stars align. I am confident that it will streamline how our team works. It will make things more efficient because we can publish from one platform instead of three or four, we can have various endpoints that platform points to, whether it’s SharePoint or our mobile app or Oracle. That allows employees to digest information that works best for them. More employee-centric comms and that type of model is a big deal in the work environment. What do they need? Where do they want to access information? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Any key takeaways you want leave digital workplace leaders with? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Don’t take no for an answer until you’ve exhausted all your options. It may take extra time, or extra dollars, but if you believe in the potential impact or ROI your initiative or technology is going to provide it is worth it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"cf5cfd2c-15be-59dc-8c12-aad3746bd178","title":"Workgrid October 2023 Product Updates","externalTitle":"Workgrid October 2023 Product Updates","slug":"workgrid-october-2023-product-updates","publishDate":"2023-10-31T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"October Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform. At Workgrid, we understand the importance of continually improving our products to keep pace with evolving needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With this in mind, the latest product upgrades are designed to help users achieve their objectives even more seamlessly. We are confident that these changes will positively impact your experience with Workgrid, and we’re excited for you to take full advantage of them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As always, if you have any questions, please do not hesitate to reach out to us. Learn more about the latest releases:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help streamline employees' day with simplified access to calendar events. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/template/microsoft/my-day\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" integrates out-of-the-box with Outlook 365 and will proactively alert employees with a summary of their daily calendar events at the beginning of each day. Employees can conveniently join meetings right from the notification or app experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day is available in both notification and app form. Employees can access it from both Workgrid's app menu or simply ask the assistant a question like \\\"what is on my calendar?\\\" to surface the information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1pAI9BX6edl6KvtUYdxeYA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to Documents\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Currently available early access, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/template/chat-to-documents\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat to Documents\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" brings a more intelligent and impactful chat experience to the digital workplace. This app helps employees find information by surfacing answers to questions asked through natural language directly from company documents.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This app enables organizations to upload documents to be searched by the assistant - from policies and handbooks to product guides and contracts. The assistant automatically reads content from one or more documents and generates a concise response so employees get the answers they're looking for without having to manually search the full document.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2QihZBWfE5GJhFCfUTb0YS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People Finder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make it easier for employees to access information like contact details and organizational relationships without having to spend excess time searching an employee directory with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/template/people-finder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"People Finder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". With this app, users are able to ask Workgrid questions about their peers like \\\"Who works with Ted Williams?\\\" or \\\"What is Sara Garcia's phone number?\\\" using the conversational interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5e4e9QvQcYehZFla0FMyDj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Meet Builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's low-code/no-code experience, Workshop, will soon be known as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Builder\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"! This name change \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"will not affect its functionality\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" and aims to better reflect the tool's intended purpose of quickly building customized digital workplace experiences.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Builder Releases & Enhancements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's low-code/no-code app builder has undergone some exciting updates and improvements this month. Our team has been working hard to enhance the platform's capabilities and user experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here is a brief look at some of the new enhancements:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deploy and deactivate features in bulk\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" from an app's main menu page to improve speed and simplicity when updating apps with multiple features or views.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A larger drag and drop zone\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" improves the experience when dropping the operation node within the builder canvas.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Share App\\\" functionality\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" prevents orphaned apps by prompting builders to share app ownership as the last step of installation. Don't want to share while building? Admins can use the skip button and adjust later.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hover-over hint fields\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" support variables so builders know how to perform a type ahead search for variables.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Configure when your data expires\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" by managing expiration settings in a \\\"data storage operation\\\" from one day to one year from when it's written, or never.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rename and edit apps and features more easily.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Edit icons have been added next to the app name and feature name in the canvas or you can use the three dot menu.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no-code/low-code builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"03949b72-b384-57fc-a333-a00e208b2c31","title":"October 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"October 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"october-2023-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2023-10-25T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Prioritizing the Digital Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital experience is an integral component of any journey, whether it's for customers, prospects, or employees. Despite the abundance of apps, systems, and connectivity that technology provides, it is easy to create a disjointed digital experience. 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Dion Hinchcliffe explores this and how digital workplace practitioners can best realize AI in the digital employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/introducing-workgrid-for-microsoft-teams\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introducing Workgrid for Microsoft Teams\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's Microsoft Teams integrations brings conversational AI to the digital workplace. Learn more about the latest enhancements that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"help employees work more efficiently by guiding attention to what they need to know and act on from across the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-the-art-of-presales-and-sales-engineering\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Art of Pre-sales and Sales Engineering\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to software sales, communications in the pre-sales process plays a pivotal role. Listen in as Igloo Software's Sorena Tiba provides valuable insights for the pre-sales journey.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Podcast | Getting Started with AI in the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1mJAlto0GOAcnOStvUuwS2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this episode of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/podcast/the-workgrid-podcast-getting-started-with-ai-in-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Podcast\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", host Rob Ryan is joined by Gillian McCann, CTO of Workgrid Software. Gillian and Rob explore what AI truly is, discuss the necessity of regulation, and provide practical insights for digital workplace and application leaders looking to introduce AI into their organizations.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Content Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees understand what kinds of content can be created with powerful AI technology. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/template/content-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" empowers employees to use AI to output business content including blogs, emails, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Genie provides prompt constraints, such as tone or content type, to keep output professional while also helping employees understand what kinds of content can be created with this powerful technology.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5OhmMrMySkFipkc2mL3hUS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"cb79e77b-f3f2-5d64-b71f-809351eb1fd6","title":"Sorena Tiba | RFP Best Practices for Digital Workplace Leaders","externalTitle":null,"slug":"sorena-tiba-rfp-best-practices-for-digital-workplace-leaders","publishDate":"2023-10-18T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital 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digital workplace selection. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can you explain the RFP process and why it’s particularly important for the procurement process of digital workplaces and intranets?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"RFP stands for Request for Proposals, also used interchangeably in some cases with RFIs (request for information) and RFQs (request for quotes). It’s a really great way, when done right, of leveling the playing field across different types of vendors. It removes some of that imbalance that you might have if you just really like a sales rep, or they’re based in the same area as you, or something that doesn’t necessarily align to what you’re trying to solve for with a tool or technology. It creates a baseline that sort of equalizes the vendors on that same playing field. Where RFPs are successful is when they are written in such a way that it’s not only the technology that you are evaluating but the vendor, too. You don’t just want a list of features, functionality, and price, because what you’ll end up with is something that checks off 15 out of 17 boxes with the best price, but when you get into implementation calls and go live, you find out that those fifteen things don’t connect very well in your specific use case and you end up never using half of them because while you did have it on your list, it wasn’t prioritized or implemented for your specific needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's also important to evaluate the vendor so you know how long they’ve been in the space, what they consider successful implementation and successful customers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Talk to their customers and see what they are like. Understand not just their technology offering but also their business. We see a lot more people wanting to talk to real people in this process. They don’t want a support department being outsourced somewhere else and having to wait in a queue for thirty minutes, they want to be able to talk to Brenda in customer success because they have a question about a use case and want some guidance. They want to talk to Danielle in support because she helped them out with four tickets in the last six months and she’s helpful with documentation and already knows what their use cases are. So, in those RFPs don’t just focus on what the system can do but the vendor as well.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My recommendation is always: remember vendors do things differently. Everyone might have documents, or blogs, or forum topics. You don’t want to ask six thousand questions about one feature, “Do you have blogs? Do they do xyz?” No vendor will want to answer that level of detail, but you are better off positioning the RFP with these points:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is what we want to accomplish.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How will you get us there?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the combination of features and functionalities you can deliver to get us to our goals?\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You don’t want a feature-only RFP because different vendors get to different endpoints in different ways. Tell us what your problems are and let us do the leg work to tell you how we can solve for that. You’ll also remove the vendors who just say yes or no. I’ve talked to my team about this at length. Don’t just say yes or no because you can interpret a question several different ways and you want to set the right expectation with that prospect, with how far you can take this and what you can deliver. So always say “yes, and” or “no, but” so that the person reading that actually gets a solid breakdown of what you are offering so when you go with a solution-driven RFP you are forcing those vendors to get out of those yes’s and no’s and answering how they can solve for your specific needs, and ultimately getting a better answer out of them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I love the fact that you are coaching your team to make sure they are thinking about it from sitting in the shoes of the customers themselves. That’s absolutely critical. If you’re the customer, you are thinking they put in the time and effort and perhaps they are not even the leading vendor in the process, but you start to think hey maybe this is a vendor who is starting to understand what I need.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For me, if you’re on the pre-sales side you are on your best behavior. You are in the early dating phase. This is not even the honeymoon phase. You are trying to show the best of the best that you have to offer and if all you have to offer is yeses and nos and checkboxes, then what is that vendor going to be like when you’ve signed with them and they already have your money? To me, when I am on the receiving end of RFPs for tools and technologies that we buy, I look for things like laziness in the sales reps, and I look for things like quick answers just to get it across the finish line, as much as I do for the vendors that are trying to understand what we do and going beyond it. No technology platform is perfect. If they tell you that they are bug free and don’t have a single issue that is someone who is blatantly lying. But it’s how they deal with those situations; it’s how they look at prospects and engage with you. It’s the relationship they build with you, not just because you happen to want to go out for a beer with them afterwards but because you have faith and confidence in what they are telling you on the sales side which will extend to the customer side. That to me is much more valuable than someone who can check off all the boxes on my list.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How important is vendor experience and reputation to be considered as they begin to prep their RFP?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think vendor experience and reputation is extremely important. You can’t come into this space and be new and say that you know everything about everything. Look at our background and history. We can sit in a room together and there are a million things that you know that I don’t and a million things that I know that you don’t. And there are a billion things that neither one of us have even touched yet is our decades of experience. So, I think that going with a vendor that has a proven track record is extremely important.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I see all these flashy websites with percentages and such. They drive me crazy. Because with swapping a few variables out and by ignoring a few key factors, you can get those numbers to say basically whatever you want. To me, hearing from customers and speaking to individuals within the organization outside of the sales rep, your customer success managers and your support people, other parts of the business that are going to be engaging with you throughout your entire customer lifecycle, and hearing it directly from customers whether it’s through case studies or quotes or talking directly to them is way more valuable than a business that comes in that has been around for three years and says “we have 100% retention rates” – well of course you do. You signed three-year contracts and none of them have come up for expiration yet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are some of those key items that should be on the RFP so that a vendor can best prepare themselves to understand a business more fully?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think there is a part of business history and background that should be included but you don’t have to go to the depths that you might want to because you also want to test those reps to make sure they are doing their homework when it comes to your business. Again, it’s about understanding what is driving the project – Why this? Why now? What are the objectives, use cases, and scenarios? What are the driving factors here? Because that will define what else you need to include in there.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If digital overload is something that is a significant business problem, if you are losing employees because they hate your tools and they’ve got fifty applications they’re spending all day every day trying to navigate through, that will then tell you that you need a significant section on integrations. The RFP should include not just, “Do you integrate with Slack?” but what you want people to do with that integration and what you are expecting users to accomplish. You don’t want to recreate the whole system within your digital workplace – it’s never going to be the same and it’s never going to be good enough – but what are some of the critical actions or workflows that users need to accomplish. Ask the vendor \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"that\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" type of a question. It does require a little bit more legwork up front, but what you will end up with a is a more detailed RFP that’s more inline with your business so you can select the right vendor for what you are trying to achieve.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s look now to the post-RFP process, how should customers know they’re not just getting the photoshop dream and it’s something real?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think that there are a few pieces to the demo side of things.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When you are looking at demonstrations, let the vendor show you their system in a way that’s optimized. There is something unique about each vendor and platform. I think organizations are trying to minimize the prettiness and art of the possible by saying “you will click this and you will go here next,” but that’s detrimental to the experience because no two systems are built the same way. You might have a platform that looks and works very well in that specific workflow but everything else falls apart after that. You might have another vendor that doesn’t look very good when you are following steps one, two, three, and four but they can get you to the end result by going steps one, four, three, and two. This is a better way to see what the experience is going to be like.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Watch out for vendors who say yes to everything. That is always a big red flag for me. If you can do everything I need you to do, prove it to me. Look for vendors who will say “we don’t do this, but here’s how we can get you 70% of the way.” Look for vendors that even during the demonstration are asking you questions, not just giving you yes or no answers. If you ask, “do you integrate with Salesforce?” do they just answer yes and move on? Or do they ask you questions to better understand why you are looking for that integration? Do they follow up and say, “how are you looking to use that integration?” Then let them explain how far they can take you down that path. If in the demo they are just saying yes or no and moving on, it’s usually an indicator that they can’t fully meet your needs, but they don’t want you to go that layer deeper.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"53709e56-9ac1-52d9-882d-ffae3d0843d6","title":"Creating an Integration & AI Strategy for the Digital Workplace","externalTitle":"Creating an Integration & AI Strategy for the Digital Workplace","slug":"creating-an-integration-and-ai-strategy-for-the-digital-workplace","publishDate":"2023-10-10T00:00-04:00","editorPick":true,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Integrations","backgroundColor":"#00DC81","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4zVFneH1jTE41TUoji8wZU/69dc5efc97e2b51b9caec1dae88740c9/integration-ai-digital-workplace-strategy.jpg"}},"description":{"description":"Here's a look at how creating a unified integration and AI strategy can support the digital workplace."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our reliance on systems and technology to get work done has, in many ways, made us more powerful. It has also made us less efficient. Reporting from \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://hbr.org/2022/08/how-much-time-and-energy-do-we-waste-toggling-between-applications\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"Harvard Business Review\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" shows that on average, employees use 22 different applications and web properties per day. This may not seem like a large number, but the more systems that require attention, the more context switching that is required throughout the day.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It is not to say that we as humans cannot do two things at once. Many could argue that we are now so used to digital noise that it could not possibly impact our work. But that would be naïve. In fact, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.ics.uci.edu/~gmark/chi08-mark.pdf\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"studies have shown that the average person takes 23 minutes to re-focus\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" after shifting from one task to another. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Creating a centralized delivery of integrations \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This loss of focus and attention due to technology at work is not the end of the road. Resolving friction starts with the centralization of technology through the use of integrations. Surfacing the data, notifications, information, and resources employees need within one unified stream is the first step in simplifying the digital landscape and making it more intuitive for employees.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integration use cases have evolved as a result of increasing adoption of software and the need to connect experiences and data across a distributed workforce. In this context, integrations have become far more than just a technical detail but rather a business necessity for employees and customers alike. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Leveling up the integration experience \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While centralizing integrations in one place – like the company intranet or collaboration and communication tools like Microsoft Teams – is a huge step in reducing digital distractions, it only just skims the surface of what’s possible within the digital workplace. Organizations should strive to take this technology one step further by guiding employees’ attention to what they need to know and do, when they need to know and do it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Leveraging AI technology such as \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/3-technology-trends-shaping-the-future-of-the-digital-workplace\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"nudgetech\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" or conversational AI to push and pull information from business systems gives employees not only a centralized experience to access integrations, but also a more intelligent experience as well.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Take for example time off. With conversational AI, an employee could simply ask “what is my time off balance?” and receive an instant reply of their current time off accrual without ever navigating away from the window. To take it one step further, perhaps an employee hasn’t taken time off in quite a while. An integration leveraging nudgetech may be able to deliver an alert encouraging the employee to use their time off benefits and recommend some open time in their calendar. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7fQBa55qwN8WD3Szky4G5V\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While both examples surround time off, the idea is that integrations become increasingly more powerful when they are used in the context of an AI experience – both providing employees with information they may be searching for, but also information they may not have yet considered themselves.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Taking an employee-centric approach \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s important to consider the role vendors play in the integration story. Many offer integrated experiences, but they are most often centralized to the vendor's specific platform. In theory, these are good ideas, but consider the experience of the employee. Many platform-centric integrations will not encompass all the employee personas within an organization. For example, the average non-IT employee doesn’t spend all day in ServiceNow, so although it might be convenient for an IT person to see their tickets and workload, while also seeing HR information, other teams don’t want to spend time in ServiceNow. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When thinking about an integration strategy you should think carefully about creating an experience that makes sense in the context of how employees work. Integrations should not create yet another thing to check, and therefore are best delivered to employees within the flow of work. Surfacing integrations in places like the company intranet, Microsoft Teams, and other workstream collaboration channels are great options to limit distraction and provide value to employees throughout the work day.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5GO41bKNVvbQqveIlgO9R1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Implementing integration projects\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Before beginning an integration project, there are a few questions to consider.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is the objective of the integration? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Who owns and defines how the integrations should be used? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Who is responsible for the delivery of integrations? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For many organizations the answers to the above questions are vastly different across departments and roles. Take a payroll system for example, this is often defined and owned by an accounting or finance department. However, it may be human resources who are looking to integrate the system into the company intranet to better deliver the information to employees. Yet, it is the IT team who is ultimately responsible for the delivery of the integration itself. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While working cross-department is not a bad thing, it does create some additional friction and hurdles when it comes to managing integrations within the digital workplace. Teams work at different speeds, have competing priorities, and often different ideas of why a system is needed in the first place, which is why it is critical to address these questions at the very beginning of defining an integration strategy.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Navigating limited resources to implement technology at work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An integrated digital workplace in which systems work with and speak to each other may seem like an obvious solution to end digital friction at work, but there are several other hurdles organizations need to overcome just to get integrations in place. Regardless of company size, from small business to enterprise, there are limited resources available to implement, operate, and monitor technology at work. Integrations can be complicated and time-consuming. While application owners may see value in integrating systems, they have other responsibilities to attend to which makes lengthy integration projects a nice to have, not a necessity.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, how do digital workplace leaders overcome this type of challenge? The first step is to find a scalable method of building integrations, which can include templates, low-code/no-code builders, or third-party contractors. While the latter would likely be the most hands-off approach, many application owners would prefer to build experiences themselves. This is where a low-code/no-code builder comes into play. This type of system can accelerate the time to build integrations with prefab templates and drag-and-drop functionality. Owners can more easily build and deploy apps without complexity using triggers, actions, loops, and real-time testing, removing the reliance on IT teams and reducing build time from weeks to hours. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1H7zSg7pBErMQXapmrDr88\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The constantly evolving digital landscape \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A continually evolving digital landscape means regularly ushering in new tech. It also means systems and use cases can quickly become outdated or obsolete. A well-defined integration strategy prepares for the ever-changing technology landscape by focusing on driving adoption of existing tools. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integrating legacy systems into your digital workplace hub can transform manual processes and outdated interfaces into the modern and intuitive experiences employees expect. With the help of AI, these experiences can become even more intelligent. For example, consider a large enterprise that has been using the same onboarding system for many years. It’s old and cumbersome to navigate but it works. It would take a lot of time and money to invest in something new. Instead of transitioning to a new system, the application owner integrates with the organization’s digital assistant. Now, employees automatically receive the information they need to know based on their personal attributes. Furthermore, they can use natural language to ask questions, complete tasks, and locate information. While it may seem small to empower one employee to use conversational AI to ask, “where is the company handbook?” optimizing business processes long-term across thousands of employees and hundreds of systems are improvements to the employee experience that can have lasting effects. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5uRxVY3xY7shBlmsBhVrdF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An integration strategy for the future of work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A well-defined integration strategy reduces digital friction, boosts productivity, and drives adoption of technology investments. By leveraging tools such as low-code builders and artificial intelligence, application and digital workplace leaders can take the most important elements of business systems and deliver them to employees in the channels and systems they work in.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"78ecd1b3-de74-5caf-bad4-8477f6b6b5cf","title":"Sorena Tiba | The Art of Presales and Sales Engineering","externalTitle":null,"slug":"sorena-tiba-the-art-of-presales-and-sales-engineering","publishDate":"2023-10-03T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/33JKzWtNkPqMv3s8hhcOt2/82146be3d0db5563340ecbb981f54ae3/sorena-tiba-podcast-part-1-social-graphic.png"}},"description":{"description":"In this episode of The Workgrid we'll explore effective presales communication and the role it plays in software procurement."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this must-listen episode, we're thrilled to kick off part one of a two-part series that promises to revolutionize your approach to procurement and intranet software selection. We're joined by Sorena Tiba, VP of Technical Sales at Igloo Software. Sorena is an established leader in the realm of sales consulting and has worked with some of the most recognized organizations in the world. Sorena is a powerhouse in pre-sales and sales engineering, and she is here to share her insights on how you can get the most out of your vendor interactions.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tell us a little about yourself and the work you’ve been doing over the last few years\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My name is Sorena Tiba and I am the Senior Director of Technical Sales Consulting & Growth Operations at Igloo Software. I’ve been with the organization for a little over 10 years now. My role started in support, moved to BDR, then to owning a territory as a regional sales manager. Then I decided I hated contracts and loved platforms, so I moved to a more technical role and have really found my happy place in that part of the business.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What does pre-sales mean to you and why is it the most important role in the deal cycle?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To me, the word pre-sales itself always kind of annoyed me a little bit because it’s sales. It’s the pre-customer side of the business and it’s the most important side. One because it’s where my team sits, and two, because it’s where you're setting your future customers up for success. You are building the foundation of what they are choosing in terms of their most important platform requirements, what they are choosing in terms of the vendor and the type of partner that they want to work with, and what they will ultimately be using once they’ve signed that contract.  If you’ve got a proper foundation on the pre-sales or sales side of things it becomes a smooth transition for implementation. It becomes a really great and strong customer success experience. The more up front, reactive, and relationship-y you are during the pre-sales side, the longer the customer is going to stay with you.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How should application leads work with sales engineers to understand how they are unique across the other vendors you are being compared with?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s always interesting to me because a lot of the times you’ll see two scenarios. Whether you are looking at an organization that just has a list of features they want to check off, or you are looking at an organization that is more pragmatic and they know what their business cases are, it ultimately always comes down to a “show me the feature like this”  or “walk me through this use case like this” request.  We still to this day see requests for demonstrations that are heavily scripted - go here, click this, do this. The big thing I always push back on these prospects is that no two platforms are going to be exactly alike so by pre-defining what your solution is by coming to the table with “I need you to click buttons in this series or workflows in an exact order,” that might minimize your change management when you’re looking at selecting a vendor post contract, but will also confuse your vendor selection through that process.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a customer you want vendors to come to you and say “this is how we would deliver the solution for what it is you are trying to solve for” or “this is how you would navigate through our specific platform” because that is ultimately how you will be using it post-contract. So, kind of surrendering to the idea that you’re not going to the vendor with a list of features or a specific flow, but rather business challenges and opportunities within your business, and then letting the vendor come to the table and show the value of their system against your business needs. This will ultimately give you a better outcome in your vendor selection, in my humble opinion.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"During post-sale implementation it’s all about aligning deployed use cases, but on the pre-sales side of the house it’s all about building the business case. How do you specifically partner with your prospects to ensure they are focusing on outcomes and business value, and are able to go back and justify their case to make the purchase?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A big part of justifying the business case is understanding the why and the who. So, when you’re looking at a digital workplace, or an intranet, or a community platform, or whatever nomenclature you want to leverage there, understanding who is at the helm driving this business decision can really help you figure out what your use cases and business needs are. If you are going down this path because of an HR initiative this might have something to do with employee retention and employee acquisition, so they’re going to be focused a lot on culture and recognition. They’re going to be focused on bringing together employees under employee resource groups and focus more on social collaboration, and things like policies and procedures. Understanding HR is driving this will help you find the right business case results. Not just ROI, because that might not be something that the platform itself can calculate – we can’t control your employee retention as there are multiple factors that come into play there – but it can help you define your return on objectives. So those business opportunities, and those business pains that you can alleviate with a technology like an intranet platform, you can use to align to those objectives and say, “yes by choosing this vendor and this type of system we can do the things that will ultimately lead to ROI.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How have you started to really make sure you’re getting the right information through that process?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think it’s a combination – I always like to say as a technical sales consultant, and as a salesperson in general, you always want to have enough information to be dangerous. You can’t go in and say “tell me how many users you have” or “tell me what industry you’re in.” If I was on the receiving end of that, that would just be a lazy sales rep. I would want to go in and understand your executive leadership team and their makeup. I would want to understand what they get really excited about – which are all things you can get from Twitter feeds and company websites. I want to understand your industry and your nomenclature. I want to know the makeup of your business. Do you have multiple businesses under a single umbrella? Do you have different cultures there? Do you have different experiences? How do you talk about your employees – are they employees, staff, or supercalifragilisticexpialidocious? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You want to know these things so that when you are speaking to the individual you are already coming there with an understanding of their business. It makes it easier for them to open up about what their true challenges are because they feel like you can help them, consult them, and guide them. But it also is a two-way communication because you can only glean so much from corporate websites and financial reports and all the other Nancy Drew-ing that you can do in that early sales process. There needs to be a conversation back and forth which could be with a single individual but more likely should be with multiple individuals and stakeholders. An intranet is not just one thing to one person, it touches so many employees in so many different ways that you want different voices at the table that help to build what those use cases are to build that strategy forward.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What has changed over the last few years as far as the use cases that customers are coming to you looking for?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There have been a few different shifts that we’ve seen in the last five to ten years. I’d say when I first joined Igloo back in the day it was very IT driven still in terms of the part of the business that was actually purchasing this software. They were very technical in their asks - they didn’t want policies and procedures, but rather documents. They didn't want corporate information, they wanted blogs. So that was kind of the sales process and nomenclature we’d use back then. It has since shifted; I'd say about six or seven years ago to be more business driven. So, HR, corporate comms, internal marketing, those sides of the business, are getting more heavily involved. A while back IT didn’t really have a place at that table. They were just doing the checkbox to make sure everything was okay, but it was ultimately the business decision or business budget, so IT either got on board or got out of the way.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Now, within the last few years, we are seeing more of a partnership between IT and business. We’re seeing a sort of natural friction that comes out of that – business moves very quickly and IT is busy keeping the lights on, making sure everything is secured, busy doing all of these other things that the pace in which the business needs them to move for the tools is not the pace in which IT can move because again they’ve got 5 million other things they need to worry about. So now they’re partnering in a way that says, yes IT can get behind this decision, makes their life easier, and allows them to support and be involved in the expansion but not manage the day to day. When it comes to the ongoing organizational breadth of this tool or app, it’s really the business side that continues to own it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But the big thing that’s changed – everybody is exhausted. Whether you’re looking at frontline employees or desked employees, they have so many tools and applications that they need to leverage. They’ve got payroll, HRIS, LMS, CMS, CRS, you name the acronym, there is a tool within their toolbelt they have access to (and probably don’t even know that they have access to and definitely don’t know how to use it.) So, finding a way of not just combining the traditional corporate news and information and policies and processes, but also bringing in those integrations in a meaningful way – not just to check a box – but to do it the right way, is becoming a really important factor.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The other change is around the organizational initiatives. When I started the needs were black and white, wanting very clear things like policies and processes. It was about what the company wanted employees to know, but that has shifted. It’s not just what the company wants you to know, but also what the employee needs from that information. For some people it’s something as simple as what the menu is at their office location. For other businesses it’s organizational initiatives like philanthropy programs, community outreach programs, employee resource groups around equity, diversity, and inclusion and these types of things, so there is much more expected from a digital workplace or intranet than we would’ve seen when we started in this business.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It sounds like business leaders understand that technology needs to be humane in terms of engaging with employees.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It really does. It’s interesting because you’re seeing a lot of these pieces around artificial intelligence and machine learning but at the same time, platforms like digital workplaces must become an extension of the human experience. So, you’re getting the artificial side of the human experience with AI because they think “I’m not creative enough to start a conversation or a content piece and I need a little bit of help” or “I don’t want to go digging into this so give me a sentiment analysis or make me a recommendation based on who I am”. That mimics the human factor using technology as the basis of it, but on the inverse side of it, you’re using a digital workplace to try and mimic a human experience that used to be around face-to-face, people-to-people interaction in a specific building, in a specific location. You’re trying to take the beauty that was tribal knowledge and drive-by conversations and all these things that naturally happen when people are near each other and trying to digitize that in a meaningful way and that is extremely hard to do.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are some of your thoughts on the build vs buy option when it comes to intranet?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I am so glad this is a voice only podcast because as soon as you talk about custom build I start sweating and trying to get air. We still see some organizations that have the perception that building in-house is free, or building with SharePoint is free. But we are seeing less of that to be honest. We saw this with some of our own customers, where their IT teams came in and said, “we’re already paying for SharePoint licenses, we are already paying for xyz, we will just build it in-house.” Then they end up coming back six months later because there isn’t that solid understanding that this isn’t just technology. It isn’t just a series of checkboxes, going back to features and functionality, it’s the way that those features connect. For the user, whether you’re looking at a content absorber, manager, or admin, the way those things fit together and the ultimate end user experience, the fundamental back-end parts of the system that you never think of when you are building these types of tools that you actually need, it becomes a lot more laborious than just “I just need a check box, I need a blog, I just need an xyz.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, I do think we are going to expect to see a shift to more out-of-the-box best-in-breed intranet options. But what’s really going to, in my opinion, distinguish different vendors, is customers looking at it and saying “ok, you are giving us the 7 out of 10 use cases, now we want to build the extra three on our own.” This way companies can build off of the fundamentals and still create a customized solution by taking the product beyond what the native offering is.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What do you think is causing the shift back to out-of-the-box intranets?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think it might be learning from past experiences building custom solutions before. We chatted about this a little bit earlier in our conversation but it’s this idea that when you’re looking at these types of solutions, the way that business operates, and IT operates is very different. As far as the speed at which business can move as it relates to a solution that they are ultimately responsible for, that is driving their business needs, is much faster. That friction becomes insurmountable in a business. You’ve got HR that says “I need this thing,” and you’ve got IT that goes “Well, yeah, but this other system has to be fixed, and this tool has to be deployed, and there is a new requirement about user data, so I’m sorry but your newsroom is going to be put behind a list of 13 other things.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In order to remove that friction between those two parts of the business I think a lot of organizations are looking for that out-of-the-box software because IT is too busy to move at the same speed that the business needs them to move.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What would be your advice to application leads who do have to reach across departments and are looking to find software that is right for them?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Honestly, do it early and do it often. The amount of times we have seen business people choose their vendor and end up being delayed for weeks or months at a time because IT says this is a new use case, you have no idea what we need to do before you can sign on the dotted line. So, getting them involved as early as possible so they are a part of the conversation and they are clear on what their responsibilities are going to be, and also to give them an opportunity to remind or educate you on their procurement processes for security, validation, integrations, authentication, etc. So that you don’t end up going down a path with a vendor and then in the eleventh hour realize you can’t sign with them because they don’t meet your security needs. Or you can’t sign with them because they don’t work with your authentication mechanism, they don’t work with your single sign on or membership management or all these other things. So, if there is any recommendation it’s do it early and do it nicely.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"95674b7e-c321-5221-8299-98538e355809","title":"How Conversational AI is Transforming the Digital Workplace ","externalTitle":null,"slug":"how-conversational-ai-is-transforming-the-digital-workplace","publishDate":"2023-10-02T00:00-04:00","editorPick":true,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1qdVV1Vvlm6h3RkcTS1sLv/5b56b4329cc7cb615c997b19ef5cea8c/how-conversational-ai-transforms-digitalworkplace-blog-image.png"}},"description":{"description":"A look at how conversational AI can help improve the digital employee experience."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The digital workplace has been faced with a myriad of challenges over the last few years, from rapid digital transformation due the rise of remote work to the digital friction that followed. Employees have been left to navigate the technology at work with little support, often navigating systems in siloes by department, leading to a workday full of app hopping, context switching, and lowered productivity.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But all is not lost for the digital employee experience. As the boom of AI, spurred by the release of ChatGPT late last year, starts to make its way to enterprises, digital workplace and product owners are starting to consider how this technology can help support employees with tasks, workflows, and business process. Improving the employee experience doesn’t have to be strictly about adding (or taking away) tools, but rather using this technology to integrate and centralize the systems employees use every day.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But first, let’s start at the beginning. What the heck is conversational AI? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is Conversational AI? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI is a type of artificial intelligence (AI) that can simulate human conversation. It is made possible by natural language processing (NLP), a field of AI that allows computers to understand and process human language. NLP is used to analyze the meaning of text and speech, and to generate responses that are appropriate and relevant to the conversation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI systems are trained on large amounts of data such as text and speech. This data is used to teach the system how to understand and process human language. The system then uses this knowledge to interact with humans in a natural way. It’s constantly learning from its interactions and improving its response quality over time.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Many organizations are likely familiar with a chatbot in some capacity, but conversational AI takes it a level up. While chatbots are a type of conversational AI\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\", not all chatbots are conversational AI.\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" The key difference is most legacy chatbots are rules based, relying on keywords to trigger pre-written responses. They often require continual maintenance with text-only commands and inputs to remain up to date and effective. Conversely, conversational AI uses inputs and sources such as websites, databases, and APIs to learn, removing reliance on manual inputs and delivering increasingly relevant and personal responses. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5HjXDiMQYbusTZNp1trxp0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Bringing AI to the Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Bringing conversational AI to the workplace starts with leveraging large language model (LLM) and natural language capabilities to allow employees to ask questions and find information from across business systems, knowledgebases, and company documents. Conversational interfaces are ubiquitous and can be added to the channels employees already use, such as an intranet, portal, or collaboration channels like Microsoft Teams.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For example, Workgrid for Microsoft Teams uses conversational AI to help employees obtain quick access to their most frequented systems in just a few clicks. By submitting natural language chat prompts Workgrid users can trigger the AI Work Assistant, which will retrieve and surface information directly within Microsoft Teams, reducing the context switching and wasted time employees would otherwise spend navigating to find information. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid for MS Teams doesn’t \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"just \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"surface notifications. It integrates with business systems bi-directionally meaning users receive alerts from their systems but may also submit information, such as time sheet hours or expense approvals, through the AI Work Assistant without having to navigate to the source system. These interactions have many benefits across an organization, from reduced costs and increased productivity to adopting enterprise technologies. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6IKmIbPHrvbEjxdwFvnNHY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Drive Adoption of Technology Investments \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Accelerated business and digital transformation have led to increased fragmentation in the digital workplace. According to the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://hbr.org/2022/08/how-much-time-and-energy-do-we-waste-toggling-between-applications\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"Harvard Business Review\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" employees waste half their day context switching, on average up to 1200x a day. Using conversational AI at scale can reduce this time wasting by simplifying access to systems through integrations and conversation-based triggers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integrating Workgrid within the Microsoft Teams client gives businesses the opportunity to reduce digital friction and streamline the digital workplace while also maintaining and driving adoption of their existing technology stack, delivering app experiences within their employees’ flow of work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“By leveraging LLM’s, the assistant is able to direct the user to the correct capability quickly and allows the user to interact with a range of experiences and systems in one location,” said Gillian McCann, CTO at Workgrid Software. “The no-code app builder enables a rapid build-install-test-deploy cycle that provides for expiration, quick user feedback, and iteration to deliver intelligent employee experiences within a SOC2 certified architecture with enterprise guardrails built in.” \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These experiences are customizable using the platform’s no-code editor which allows users to configure experiences and automation within a drag-and-drop interface. Workgrid’s app template catalog boasts over 50 app templates ready to install out-of-the-box and 100+ connectors to build custom apps, including a range of data sources from major software providers including Azure, AWS, and Google.  System owners and enterprise architects can scale integrations and configure experiences faster while also modernizing legacy systems and manual processes without changing back-end systems. The time to build apps and integrations is accelerated from weeks to hours with experiences delivered directly to the employee via Microsoft Teams. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6PPcznUvqtZ8QemxMuieU5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Boost Productivity with an AI Work Assistant \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The AI Work Assistant within the Microsoft Teams channel combines visual components with conversational AI to help the user find the information and take the actions that they need. The discoverability mechanisms give users a way to quickly understand what the system is capable of. Clickable components provide for quick access to key information and natural language understanding ensures that a user can ask for what they need by leveraging foundational large language models. Integrations across business systems, including the HR and IT tech stack, paired with the Workgrid for Teams conversational AI interface help employees perform end-to-end tasks that automate processes and deliver contextually relevant services based on the employees’ intent. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This nudge technology, centered around behavioral science to encourage people to make better decisions, is designed to support an organization’s employee experience or change management initiatives. This form of AI helps guide employees toward adopting a new behavior or performing actions that align to that behavior. For example, these experiences may range from encouraging employees to take time off to reminding them when they have left a chat message without a response.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1j51XYZXBfH971AAMCU2pa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Future of Work \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It has become imperative that digital experiences bring together separate services or data from multiple applications into a single experience. By delivering AI applications within collaboration channels such as Microsoft Teams, we can intelligently guide employees’ attention, deliver the right information at the right time, and foster an employee experience that is modern, personalized, and human-centric.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e4890c40-f250-5d40-a196-82c821e079d4","title":"Gillian McCann | Getting Started with AI in the Digital Workplace","externalTitle":null,"slug":"gillian-mccann-getting-started-with-ai-in-the-digital-workplace","publishDate":"2023-09-20T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/192KmuyW2OyfguEZvN93ve/7de3dac0004e80725500a094c8eb344a/Gillian-McCann-Podcast-Social-Graphic.png"}},"description":{"description":"In this episode of The Workgrid we'll explore what AI truly is, discuss the necessity of regulation, and provide practical insights for leaders looking to introduce AI into their org. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this episode of The Workgrid, we welcome Gillian McCann, co-founder & CTO of Workgrid Software. Gillian is a leading expert in AI and machine learning; as well as an AWS Hero. We'll explore what AI truly is, discuss the necessity of regulation, and provide practical insights for digital workplace and application leaders looking to introduce AI into their organizations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whether you're a tech-savvy professional or just curious about the future of technology, this episode offers a comprehensive look into the transformative power of AI. Don't miss this engaging conversation with one of the industry's most influential voices.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How about you tell us a little bit about yourself and some of the work you’ve been doing over the last few years?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’m the co-founder and CTO of Workgrid Software. I’ve spent the last few years working on SaaS Cloud Architecture and Conversational AI in the digital workplace. I am also an AWS machine learning hero which is a title awarded by AWS to a small global community of technologists. I have 20 years of experience working in technology and leadership roles but I must confess I do love cloud computing and I do love chatbots.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chat, AI, LLMs are terms that are everywhere. All the SaaS companies seem to be peppering them into their products and you’ve been working on them for ages now. Could you briefly explain to those who may not know?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI is not a new technology. It is really the ability for machines or computers to show human-like intelligence in certain tasks but it has evolved rapidly in the last few years which is really down to a couple things:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The range of available data and the proliferation of data that’s available out there\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Highly scalable computing capacity\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With these two things together we’re able to build more complex AI models. Like all AI, large language models (LLM) are machine learning models, but they have been pre-trained on extremely large natural language data sets. Think billions, if not trillions of words. The key difference is the size of the training data, which comes from scraping the internet, websites, social media platforms, and academic sources, so the LLMs understand a wide range of language. At their core, they’re generative AI models, which means they’re able to create new content and new ideas over a wide range of media. A key element that data scientists have found is that by increasing the size of language models, AI is more capable of general understanding than has ever been available before. It allows these models to perform well, out of the box, across a wide range of tasks. It has been compared to a swiss army knife of AI. It’s able to do a wide range of tasks, but within limits because they only have the knowledge out of the box that they have been trained on. You might hear things like ChatGPT only knows up to the end of 2021 or 2022, so just be aware of that. Again, the goal of the models is to project or generate text based on the dataset it’s been trained on.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Depending on the type of data an LLM has been trained on, could this come with pros and cons?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’d say they require a large range of knowledge, right? So, if you wanted to bring your own data so the AI can understand things specific to your company, you’d have to think about how you add that in. What we’re seeing is emerging architectural and product design patterns. How do you bring your own content to the model? How do you leverage this massive model that was built by just refining it slightly? We’ll probably get into this more, but you might have heard about prompt engineering. There are techniques that are evolving so that lots of people can take advantage of these models.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How does the training process of an LLM work? \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To take a step back, an LLM is a machine learning model, so there is a cleaning process that happens with the data, it’s just at a much faster scale. But 100%, the data sets that you use must be carefully considered. The more diverse and wide range of sources you provide give a wider understanding to the model itself. It’s trained, and it’s trained over months, so this is where you and I aren’t going to be able to train an LLM, because we don’t have the infrastructure, we don’t have that data. This is why we start hearing about foundational models. You have a core foundation in which products can be built off. This is a very interesting area that is opening and democratizing a lot of capabilities, allowing not just a subset of data scientists to bring that technology to the forefront, but a much wider group.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is one takeaway you would like digital workplace owners and applications leads to know as they start to think about LLMs?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think I would say how easy it can be to get started with this technology. It is available and it can offer a lot of capabilities out of the box. I think that AI and LLMs and bringing some of this technology into the workplace isn’t just for super large businesses either. It’s for smaller ones as well. It’s not for the elite or data scientists, it’s accessible for everybody.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI can potentially embed itself into the workplace. What are some of those ways that you see AI being used in the workplace and the temperature for CIOs?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I still think we are very early, but the thing I love seeing is the AI assistant technology. We’re seeing how a wide range of AI tasks like summarization or sentiment analysis and translation are really \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"just\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" making it into employee’s hands and everyday situations. Then on the prompt engineering side of things, with a bit of training and a bit of knowledge you can really use it as an assistant. Like someone who can really help you with your work. I mean think about it. If you have somebody sitting next to you who has read the entire contents of the internet – the knowledge there could help you structure your ideas. I use it kind of like a buddy when I am pointing ideas back and forth, helping structure thoughts. Summarization to me is a powerful feature. And then coming from an engineering background of seeing the code generation and the buddies in that sort of space, I see a tool that can boost employee productivity. Because I’m interested in conversational interfaces, I think conversational search and just being able to interact and talk with the machine to get what you want. The end goal within Workgrid is to answer questions and get the end data in such a natural language experience that the end user doesn’t care. It’s so simple that it’s magical. A lot of technology happens behind the scenes but with the natural language it’s just that true assistant. I think we’re starting to get there.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, you don’t feel the sentiment that “the robots are coming to take our jobs”?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think I’m an optimist at heart, but I am realistic as well. I’ve worked in engineering for 20 years and my job has changed immensely using technology. I was writing java code in notepad and I was running a command line compiler. So, when people say “oh these tools are taking away knowledge” to me it’s an assistant. It helps. But realistically, jobs will change. Some jobs will be made redundant while some jobs will be created. It would be wrong to say things are not going to change. I mean I remember when someone showed me Google. I’m showing you how old I am with these conversations but what I’m really saying is the world evolves and we evolve with it. I do think that human ingenuity and adaptability over millennia just shows that we are capable of moving with the times. I like to be optimistic; it will change roles and it will create new things, but I can’t predict the future so let’s think of the best.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From a product perspective, who’s going to win that race?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are an immense number of startups which is exciting and on the one hand you see people who never thought they’d be able to build the product and use the technology to help them evolve in that innovation and that’s really exciting. But I do also see a lot of similar startup products that are all quite similar. Maybe the winner in the short to medium term are probably those companies that already have a defined and established customer base and product market fit, they really understand users needs and can understand how the AI capabilities are now readily available to help their existing customer base. I think maybe in the short term it’s more of those companies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The other advantage they may have is a clear policy around data, security, and privacy already in place that they would extend to cover those AI use cases, where someone just starting out may not have thought that far ahead yet. I think it’s a balance but overall those who can deliver a great user experience and able to internalize data to improve the models will be very helpful.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’ve seen the explosion of chatbots, and we’ve worked in the space for many years. When you’re presented with the box of a chat it’s like “what do you do?” so there are key design paradigms for conversational interfaces that we shouldn’t throw away like discoverability. It’s not always just a chat – it’s also forms and buttons and different mediums and modalities that fit within the experience. I just think maybe companies in this space already are able to leverage the technology, which is available to everybody, may have that extra foot in the door.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What about tool builders - those putting together these experiences?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tool builders – people who enable others to build the AI products. We look at Workgrid and our Workshop and that’s really the idea there – to enable others to bring their own models to craft new experiences using AI and connect to different systems. If you can give those tools to other companies to build those experiences, I think that’s definitely an area that will evolve as well. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Longer term, I think all bets are off. Who is going to win? I like to think it’s those with the imagination. Those that think beyond what we have available today, just something that seems magical to people from the consumer perspective would be really at the Jarvis of the world, that sort of just wow moment. But I would love to see real scientific breakthroughs and medical and educational advancements to open up the world of knowledge. I think coming from a very small country, like I’m coming from Ireland, tiny in comparison to the world of the United States, it’s just like being able to advance education in different areas of the world is something I’d like to see and products being built around that.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can employers and employees begin to look at upskilling themselves to work alongside AI and integrating this into their culture?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From an employer perspective and looking at how to integrate AI into workflows is really to take a step back and look at where are your pain points? Where are the areas you think AI could really assist? It’s not just throwing AI at your employees it’s really trying to think through those use cases and then I think once you have that, and you involve the employee in that whether it’s focus groups to understand how they can improve the employee experience itself, come up with those use cases and highlight implementations in groups, don’t just roll it out all at once, small staged roll outs to build different experiences and experiment quickly just to understand where you think AI might be great here but employees find it helpful in a different area.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Things like summarization, content generation, helps you structure some content like blogs, just various things like that, trying to identify use cases around that is a good place to start. Having some sort of strategy around it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"And be realistic. That’s the other thing. Be realistic about what the outcomes can be here and involve the employee to get that feedback. That should be standard as you build employee experiences. Something that should be taken into consideration.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If we are going to open up and enable employees to experiment with prompt engineering, we should have some structured training process involved.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We keep hearing about the need for AI regulation. What are some of your thoughts there?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When we think about regulation, we need to think about what are we regulating? What are the core concepts here? That’s when you start to hear about things like responsible AI, ethical AI, things like that. Questions like:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What sort of data sets are being used?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What sort of bias may exist in these models?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Who’s being held accountable for if your AI suggest something that could cause harm? Is it the model? The developers who built something on top?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Privacy and Data\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There’s a wide range of areas but when you look at AI providers, they usually have a responsible AI policy. I think regulation then should be a consistent policy, everyone should be able to talk to these points about transparency. I do think there is a level of regulation or standards that companies should be held to, particularly as you’re buying an AI product, there should be a consistent set of questions in place that can be asked or controls in place that can be assured like a regulatory framework. I don’t believe it’s statutory legislation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I did spend time reading the UK government policy on this recently. I was just interested to see because again you hear a lot about what’s being suggested. But statutory legislation is far too slow to go through the courts at the speed of the technology. So definitely not an approach that is being taken now, but how can we use regulatory frameworks and things that already exist? Just being able to answer these questions from a product perspective I think is the starting point. They were really emphasizing not to put the burden on the small company. Some of those big companies can kind of say okay we’ve done this so we’re going to put out regulatory guidelines we know we can already meet, where a smaller company might struggle. I think it’s going to be a growing area; something is needed.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I was going to say, I’m not a lawyer, but I actually do have a law degree, it’s just twenty years old and not in this space. It’s just very interesting, I was thinking about this so we can regulate and have framework but who’s going to regulate bad actors? You’re never going to be able to control that really. I think that would be more my worry.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The concept of AI transparency – why is that so important?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What this means is that the processes and logic within a system are explainable and understandable. AI can be applied to a wide range of things, but if you can’t explain it, how can we trust it? As a society, would we want to put our trust in systems like that? It leads to distrust and a reluctance to use things like AI. Again, it comes back to things like datasets being trained and what algorithms are being used so that’s the push for explainable.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On the other side we have proprietary information. Open AI for example, the datasets are not open sourced. We don’t know all the datasets they have put the effort into gathering. We have the open-sourced models which are more visible. So, I think getting that balance right for the legislation or regulatory framework, are they going to insist that it’s open and you do share? That’s the kind of thing to make it more easily understood - how the AI came to that decision that it made.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There’s a lot of research that’s gone into this as well – you know, how can you determine which datasets are making the most impact on the responses and things like that. There’s a lot of research going into now that you’ve built this black box of technology how can you get into the inner workings of it a really understand. That research is really evolving as well.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We touched upon that crawl, walk, run approach to bring AI to the workplace. What’s your perspective on the future of AI and LLMs within the digital workplace over the next few years?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think we’re going to see, as I call it, the everyday AI. It’s going to be readily available to people – if you need to summarize an article you just ask AI to summarize to bullet points, or draft a blog, or make a case for this… It’s the combination of bringing your own knowledge of the model and bringing it together. I think the assistant side of things is just going to continue to grow.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The other area, although it’s kind of the same area, we hear a lot about AI agents. It’s essentially a chatbot that uses a large language model. So, it’s a conversational interface that uses a large language model to make decisions and essentially perform actions. We are going to see more interactions with third party systems. Your assistant can generate content for you, it can submit request for you, it can look up things. Just more and more systems it can talk to. To me, that’s exciting because you’re getting one conversational interface that can do many things in your daily work. I love the idea of a true assistant you can talk to. How we interact with machines is definitely going to improve and change.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What about the role of the employee as a builder of AI experiences?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"More people should become builders because we can make it easier and more seamless. If you can explain what you want, and we can use some of the generative AI and code generation to actually enable those ideas and use cases, we can create more experiences that may not come from the areas of the employee that would have built them in the past. I think going forward and having a staged roll out, and an idea of where you want to go but starting small and incrementally add use cases so you can really see the value from them, would definitely be a recommendation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You’ve been building a lot of these experiences over the past few years at Workgrid, where the stance is let’s be more proactive in being where the user happens to be instead of being a blank bar on a page. I feel like there is a trust factor involved there where the assistant has to provide you with some sort of value.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The position at Workgrid is to have different types of interactivity. You should be able to ask the system for information, but you should also be able to receive some information as well. It’s a push and pull, which is something I think is important. A good natural language system, at a super high level, should be able to answer questions and sometimes those answers come from different systems. It could be a search-based system, it could be Salesforce, it could be a wide range but to the end user, they don’t care where it comes from they just want the answer. So being able to interact seamlessly with multiple systems, but to also have those multiple systems interact seamlessly with the end client is key – they should provide weekly reports and nudges for activity so it’s like a push and pull of data. At Workgrid we have focused on both, whereas some chatbots focus on just a one way integration. I think the whole assistant space will evolve rapidly.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"I think the assistant market will have to collapse, because people aren’t going to want to go to Bot A for one question and Bot B for another. It’s kind of like what search is nowadays.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Exactly, you just want to simply interact. The end user doesn’t care what system it is, so we just need to try to deliver that. User experience is very important, as well as the underlying technology. But, that’s where discoverability and understanding what’s available and when to bring data to the chatbot come into play. Having a structured approach to the experience is a much easier place to start with than having a wide range of open box assistant. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So really we start by looking across your digital workplace, understanding it’s vision, and aligning key use cases to introduce the chat interfaces within the workplace. You could even focus on a specific line of business or domain like IT Help Desk in combination with some of the delighters. I think summarization... That’s pretty powerful. Opening lighter weight use cases to all employees while working on something heavier.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI created \\\"hallucinations\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"I love the term hallucinations when as it pertains to AI. It’s the idea that AI is coming up with things that aren’t accurate. An example I saw on the news, there was a company acquisition that AI had created with a specific amount and everything, But it didn’t actually exist.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The thing is, in this example AI is doing it’s job really well. It’s not a mistake. It is a generative AI model so it’s job is to generate text, right? That’s what it’s doing. But that’s where the prompt engineering comes in. Providing context and guardrails within models to refine the responses, this is a situation where that comes in. When we say prompt engineering that’s like zero inference and we provide examples and things. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So super high level it’s doing what it was programmed to do, it’s just not exactly what people want. It’s important then, when you bring data into a model that is specific to your company or digital workplace, you get citations and links back to documents so you understand where the response came from. Also, from a design principle you need to make it clear AI is being used. That is a core design principle for chatbots really, don’t pretend you are human, and make it the limitations clear upfront. People are more forgiving when they know it’s technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What made you give up law and start coding?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I honestly thought it was boring. In university here you make your decision when you’re 17. I just thought, \\\"oh you have good grades, I’ll do a law degree.\\\" People may think “oh, she’s a software engineer is she trying to have a laugh?” but to me a software engineering is such a creative role and has been for me over the last 20 years. To be able to build and see things in real time was the wild one for me. I can do this and build it and see it run on a computer whereas the law was a lot more drawn out.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What was your first wow moment when you created something?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The very first thing I programmed was from a PC magazine, I typed out pong as the name of the game and I didn’t even know what I was doing but I was like, \\\"wow look at that.\\\" The next one was in my master’s program and you’re going to laugh, it was a website like a 1990s website with all the blinking lights and stuff. Coming forward a good few years now I think the chatbots and the AIs and voice interfaces and the ability to talk to a machine to get it to do what you want that kind of blew my mind a bit. I think this is game changer technology and the more people who use it will probably agree.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"45cffaa1-5faa-5e5e-9677-7423766a0b42","title":"September 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"September 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"september-2023-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2023-09-19T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yes, we're still talking about AI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It may seem like the headlines are starting to repeat themselves when it comes to AI. But the fact of the matter is, technology is constantly evolving and at the moment, our feet are firmly planted in the age of AI. At the risk of sounding like a broken record, this technology can have profound impacts on the digital workplace from helping to generate content to providing nudges, reminders, and much more.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From ReWorked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/how-generative-ai-will-level-up-business-process-management\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Generative AI Will Level Up Business Process Managemen\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"t\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This article explores the impacts automation and generative AI will have on business process management and the benefits well beyond content-generating abilities.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From SoftwareReviews\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.softwarereviews.com/awards/emotional-footprint-awards-2023-digital-workplace?entitlement=champion_Workgrid_emotional_footprint_awards_2023_digital_workplace&utm_campaign=award-emotional-footprint-awards-digital-workplace-2023-08-15&utm_medium=referral&utm_source=workgrid-software\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2023 Digital Workplace Emotional Footprint Awards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We are proud to announce Workgrid Software has been named a 2023 Emotional Footprint Champion by SoftwareReviews. We have received this award for the following categories: strategy and innovation, service experience, product impact, contract negotiation, and conflict resolution.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/benefits-of-bringing-ai-into-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Benefits of Bringing AI into the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Over the last few years digital transformation has taken workplaces by storm, and the AI revolution is no exception. Here are 3 ways this technology can improve your digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Podcast | The Art of Customer Experience and Value Selling with Sterling Bailey\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5tdPHmOc9xhvAKha5TLiCs\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this episode of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/podcast/the-workgrid-podcast-the-art-of-customer-experience-and-value-selling\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Podcast\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", host Rob Ryan is Sterling Bailey. This episode digs into concepts related to customer experience, product adoption, and marketing. Sterling shares his wisdom on the importance of infusing value into each touchpoint along the customer journey and offers valuable insight into how to establish these connections.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Time Off Balance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide an at-a-glance view of employees' time off balance with on-demand access. Employees can view their time off balance any time or simply ask Workgrid what their time off balance is, streamlining access to the information employees need and encouraging them to take time off to support their overall well-being. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are currently app templates available for \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/ultipro/time-off\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"UKG Pro\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/paychex/time-off\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Paychex\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", plus the opportunity to configure and customize your own using Workgrid's no-code app builder.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2kXkTtNGUlt6ewJ8jlMhjx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3ced1b72-d794-5726-bf5e-ab68b448bb5b","title":"Rob Ryan | The State of the Modern Employee Experience","externalTitle":null,"slug":"rob-ryan-the-state-of-the-modern-employee-experience","publishDate":"2023-09-06T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6E8j6vygjxuP2YpV7pyTRx/fead39cab1390b433954655432130b06/Podcast_Social_Graphic_Ep._6.png"}},"description":{"description":"In this episode of The Workgrid podcast, host Rob Ryan covers the report details, including an overview of the types of digital friction, and a deep dive into root causes."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today’s workforce faces a peculiar dilemma. Employees are better equipped with resources and tools than ever before, but they struggle against a tide of digital friction. In this episode of In this episode of The Workgrid podcast,  host Rob Ryan covers \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/state-of-modern-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The State of the Modern Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" report from Workgrid Software and ReWorked, including the report details, an overview of the types of digital friction, and a deep dive into root causes. Also discussed are the specific challenges these “solutions” create for managers and their teams, and the opportunities available to digital workplace leaders looking to improve the employee experience in a digitally-driven environment.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Before we dive into the State of the Modern Employee Experience Report, let’s begin with unpacking digital friction. At its core, digital friction refers to the factors that inhibit the easy use of digital technology. Digital friction is a concept that has been discussed for well over thirty years and is not a new phenomenon. Gartner defines digital friction as “the unnecessary effort an employee has to exert or use to get data or technology to work.” However, this definition only scratches the surface. As digital friction encompasses so much more, and the downstream impact of said friction in the workplace ultimately manifests as waste, impacting productivity, the employee experience, and the organization’s bottom line.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, if digital friction is ultimately waste, where does it come from? \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Well, it comes from a few different factors. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Application overload\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – all the places to go, your applications, resources, and portals \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Information overload\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – all the stuff that we sift through and need throughout the day, the content, conversations, data, and workflows we have to filter through to ultimately find and use within the course of our day \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Digital noise pollution\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – the pings, dings, and disruptions both internally and externally to the employee, things that are distracting them and ripping them away from their time and their focus. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These three factors end up hindering the employee's overall productivity and ability to stay on the right task, impeding them making the right and proper decisions. In essence, digital friction is a collection of waste and roadblocks, a waiting period of wasted effort and misdirection. All of this adds up and contributes to a work day that ends up being full of unnecessary challenges. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The State of the Modern Employee Experience Survey \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A bit about this report: It is informed by 530 respondents, all of whom perform professional desk, clerical, managerial, or administrative labor. The organizations range in size from 250 to well over 10,000 employees, with 60% of the organizations and respondents sitting within 3,000 or more employees. It also represents a variety of industries including software, information services, data processing, FINSERV, insurance, manufacturing, banking, healthcare and so much more. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Managers and Employees are using more tools and applications than ever before \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"66% of respondents in this report said that they are using more applications than before the onset of the pandemic. I suppose that’s logical, when the pandemic arose it was natural for us to try to solve the challenge of a disconnected workforce with new tools to connect and collaborate. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Over 26% of respondents report that they are using 10 or more applications per day. And in fact, in a recent study from the Harvard Business Review late last year, titled “How Much Time and Energy Do We Waste Toggling Between Applications,” showed that workers performing certain transactions had to context switch over 22 different applications and web properties throughout the day. That’s a lot of time wasted. The actual context switching, alt tabbing, and switching from screen to screen? Well, that moves upwards to 3600 times on an average day.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s not mentioned is there is really a toggling tax here. That’s the mental cost that occurs when an individual switches their focus from one task to another task. This concept is particularly relevant in the workplace because employees are often juggling multiple tasks at any given time. When an individual switches from one task to another, the brain needs time to adjust to that new context. That adjustment period can lead to a decrease in productivity and efficiency, where the brain effectively has to reset itself to focus on that new task. Thus, the toggling tax. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The impact of this tax can be quite significant. In fact, frequent context switching can lead to increased stress. If you are constantly shifting focus time and again, there is a sense of pressure and urgency that can lead to increased stress overall to the individual, and downstream effects to their overall wellness. There is of course increased anxiety. The uncertainty and constant change associated with frequent context switching leads to heightened anxiety that leaves employees worrying and feeling like their tasks are left inefficient and ineffective. There’s also naturally decreased productivity with context switching rapidly over the course of the day. If the brain needs time to adjust, and we need time to switch tasks, well, we’re inevitably going to have to waste time going about that switch.  It certainly decreases the quality of work.  If we are constantly bouncing around and moving back and forth, we are having to adjust to the new tasks, the new paradigm, the new model of process, and then quality may suffer and slip between those breaks. Mistakes can be made. Details overlooked. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With all that, what potentially happens is burnout. Overtime if there is constant stress, pressure, and errors, then that leads to decreased satisfaction in one's role and potentially higher turnover rates. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Finding information at work is difficult\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"More than 25% of in-office workers claimed finding information was difficult and when evaluated among remote workers, that number jumped to 30%. So, we must wonder, is the difference here due to the ability to simply pop your head up over a desk and ask your colleague where information may be? Typically, when a search fails, we end up asking those closest to use or near us where the information is. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There’s also frustration with collaboration tools as the report shows. 44% of respondents say collaboration tools given to them within their organization end up frustrating them, with 41% claiming they are difficult to use. Despite these challenges, there is a certain level of complacency with solutions.  Which makes us wonder, is this due to the learned helplessness and the status quo of feeling that the digital workplace is actually impossible to change?  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There is room for improvement within the digital workplace experience \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Nearly 70% of respondents believe there is room for improvement within their digital workplace, but most do not know how that change can come about. Like the HBR study, there is a report from Okta, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.okta.com/businesses-at-work/\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"the Business at Work report\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", which takes a look at data from Okta’s more than four thousand customers. Some of the results here are quite staggering in terms of application overload. The report finds that businesses will deploy on average over 88 apps at their organization. We have to wonder, how many of those apps are known? And what are the actual connections to Okta? How many of these are back-end and not seen at all? Regardless, it’s quite alarming to see 88 apps as a whole.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What gets even more interesting with this report is that larger companies are showing more than 175 applications and smaller companies around 73. The managers surveyed within the report said they spend most of their time on messaging and communications apps followed by collaboration apps and role specific applications. Applications that are supposed to make our lives easier, more productive, and more engaged. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital friction is nearly universal \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As employees accept the application tools that they are told to work with, it ultimately isn’t making their jobs easier. In fact, 96% of respondents claim that they are experiencing digital friction to some degree. We must ask ourselves, why is that the case? Part of it has to do with the culture and landscape in which they are operating in.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reason One: Learned Helplessness\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The first reason for digital friction, the elephant in the room at any organization, is learned helplessness. If you think about it, when an employee steps first into their new role what are they given? They’re given a laptop, their credentials, their ID, and they are probably directed toward the places that have already been established to communicate, collaborate, and connect. Oftentimes, that digital landscape has been poorly rationalized and has become a collection of applications that has grown over time with the lack of a digital workplace leader.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So, the cow path has been paved for the employee. They follow those tracks of where to perform tasks, operations, and work. They are not going to raise their hand or make a fuss because this is the way they’re told to work. They’re not going to push back against the system that has been established for their work patterning. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reason Two: The Myth of Multitasking\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital friction also persists in the workplace due to the myth of multitasking. Hopefully by know by now that multitasking is a fabrication. The analogy I oftentimes use is that yes, you can absolutely chew bubblegum, listen to a podcast, and mow a lawn all at the same time. But when that cognitive load becomes too high, performance begins to degrade rapidly. In fact, what multitasking is, is rapid switching from one task to another and back again. So instead of completing a monotask, which may be focused on one thing, like simply mowing the lawn or listening to that podcast, every time you make that switch, it’s going to be a task on time, energy, and focus.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In fact, research from the mid-nineties by Robert Rogers, Ph.D. and Stephen Monsell, found that even when people had to switch predictably between 2 to 4 tasks between trials, they were slower on that task switch than on task repeated trials. Time and again, studies over the last thirty years have begun to show that employees as a whole and individuals are better when they are focused on one track and one process. That’s not to say that people can’t have multiple projects at one time, but they are certainly better suited if they’re focusing on only one of those at any given time.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reason Three: Nobody’s Job\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another reason why digital friction persists is that it’s no one’s job to solve it. There is the role of digital workplace leader, which has been emerging over the last ten years, but it is not common. That leader who can reach across the aisle between the business and IT to form a vision of the way to work, and how to work, and begin to optimize the employee experience with technology and culture? Well, those people are quite rare. They often arise from one business function in more novel organizations that understand the need to create a better experience for their employees and their end users.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Why is that the case? Well, the resistance here is the natural siloes and politics which happen within organizations. HR has their focus. Corporate communications have theirs. IT has its role to perform. And oftentimes these are competing priorities without a central line and central vision. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reason Four: Vendor Centric View \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There’s oftentimes a vendor centric view of the world that defines how they develop their technology and how they’re going to focus their R&D efforts. That means for them to express their value they have to have you using their platform and their product. So, what does this mean? It means that integrations are not always going to be top of mind. They want you in their product to showcase the value of their platform to you. They are less focused on the personas of your employees and more focused on the utilization of whatever they measure their KPIs. That of course leads to effectively what they focus on and their roadmap. This has to be kept in mind for those digital workplace leaders and application owners who are looking to create a better view of the work day. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Email is a productivity blocker \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Respondents called email out as the number one complaint. Managers seemed to highlight that their personal productivity blockers are: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Email \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Too many pings and dings \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Colleague interruptions \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The complaints from staff are as follows: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Email \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Inefficient systems \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Inability to find information at the right time \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Email has long been the primary form of communication that most professional workers use, but this could be changing. The report found that email still reigns supreme as the preferred means of finding information and collaborating, but it’s losing its supremacy to other tools within a hybrid environment. 85% of respondents listed it as a tool they used, followed by Microsoft Teams, Zoom, and Google Meet, all rising to meet the needs of a highly distributed workforce.  However, when the question was asked “what is your preferred way of receiving information?” 55% said that they prefer email to receiving information from other employees or teams. Among the groups that were more likely to prefer email were those in small organizations and those working in a fully corporate office.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When the question was asked “how do you prefer to receive notifications from enterprise systems?” (which could be a nudge from a system highlighting a compliance survey, training that needs to be done, expense review, etc.) half the respondents said they prefer to receive these notifications by email. The other half reported that those could be pushed elsewhere to their computer throughout the workday. There is a change here in terms of the preferences and the way employees wish to collaborate, communicate, and engage within the way they work, slowly moving away from email into new paradigms in which to operate.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digging a bit deeper, one of the questions we asked was “do you feel the applications and technology you use often get in the way of you and your team being more productive?” The results were interesting. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"60% of managers at midsize companies said that digital friction was experienced constantly and getting in the way of their team. This was among the highest percentage out of all groups surveyed. Managers as a whole feel that technology is having a negative impact on their work, their team, and certainly how they operate.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"73% of respondents said the applications and technology they use gets in the way of their productivity. Managers at midsize or smaller companies were more likely to feel this way than those at larger companies which sat at only 56%. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conclusion \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As we wrap up, we have to take a moment to reflect on some of the key points. Digital friction, the challenges, and the inefficiencies employees face using digital tools is significant and is a growing issue. The overwhelming amount of information combined with the need to constantly switch between tools and systems is going to lead to frustration, a lack of focus, and disengagement. Of course this threatens productivity but also risks exacerbating attrition within an already interesting labor market.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There is a silver lining here though. If managers are recognizing the need for improvement, and the introduction of more technology during the pandemic helped to accelerate our use of tools, well it’s also opened the possibilities for us of working in new or better ways. These new technologies have enhanced productivity and collaboration, new paradigms of working, but there's a need for those to be more integrated and efficient in the overall digital experience defined by the personas of the organization. A key part we shouldn’t miss – with this new opportunity comes the potential to reshape what the employee experience looks like for the individual.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Midsize organizations in particular are faced with the need to act. Per the study data, larger organizations seem better equipped with the tools needed, perhaps attributed to higher role specialization. Smaller companies appear to be struggling, which could be due to limited resources or lack of role specialization. But regardless of size, all employees should have the option to create deep and meaningful engagement with work – whether that’s communicating, collaborating, or engaging with back-end systems. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The key here for digital workplace leaders is to recognize the importance of investing in the overall digital employee experience, a strategic approach to the digital workplace really comes from the companies that choose relevant solutions and embed those to a vision and their culture, creating it inline to the personas in their organization. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Remember, the digital workplace isn’t just about technology. It’s about people. It’s about creating an environment where employees will thrive and do their best work. So, let’s continue to innovate and strive for that better workplace experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0e86d1b9-c471-5e69-bd5b-2353af0cca82","title":"Benefits of Bringing AI into the Digital Workplace","externalTitle":"Benefits of Bringing AI into the Digital Workplace","slug":"benefits-of-bringing-ai-into-the-digital-workplace","publishDate":"2023-08-31T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4y0wsqpanf1VESRfxrUzgh/645d24d3f86cfd34ff2464c4f2e97ad1/ai-digital-transformation-stock-photo.png"}},"description":{"description":"Over the last few years digital transformation has taken workplaces by storm. Here are 3 ways artificial intelligence can improve the digital workplace."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Artificial Intelligence (AI) is the talk of the town, and for good reason. Over the last few years digital transformation has taken workplaces by storm, and the AI revolution is no exception. Many organizations are integrating AI-powered tools into their digital workplace, allowing teams to work smarter, faster, and more efficiently as AI helps reduce the burden of digital friction. Here’s a look at just a few of the benefits of bringing this technology into your digital workplace. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Improved Productivity \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work-benefits\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"the help of artificial intelligence\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" organizations can improve productivity among their workforce in a variety of different ways. Perhaps the most prominent however is the automation of repetitive tasks. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Take for example something as simple as reminding employees to complete a training or disseminating information such as weekly reporting. By automating these sorts of habitual tasks, employees have more time to focus on high-value projects. Perhaps without being bogged down by managing the training reminders, that same employee can now spend their time curating more learning management courses and programs for the betterment of the organization.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In addition to automation, here are other common ways AI can support digital workplace productivity: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Summarization\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" - help structure thoughts and ideas by summarizing information or content such as meeting notes or email drafts\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Translation - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"quickly and easily translate written content\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Sentiment Analysis - \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"consolidate sentiment on content and surface in a digestible format\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reducing Context Switching with AI \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s a common misconception that AI-powered tools will replace human responsibilities to improve productivity. While this may be true in some capacities, there are many degrees in which this technology can support the workplace. Leveraging AI technology in the form of nudgetech and integrations creates more simplified experiences that can have a huge impact on productivity by reducing context switching to help employees focus. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Context switching, or the act of toggling between apps and windows, has widely been accepted as “the way we work” but has ramifications for employees. Not only is it cognitively taxing and limits focus, but it is also time-consuming. According to a study done by the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://hbr.org/2022/08/how-much-time-and-energy-do-we-waste-toggling-between-applications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Harvard Business Review\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", the average employee context switches nearly 1,200 times a day. With the time for each switch being about two seconds, this adds up to five working weeks over the course of a year. Using AI-powered tools to integrate with workplace systems can help reduce this wasted time by elevating tasks and information out of the source system and delivering it directly to employees within the flow of work.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6PPcznUvqtZ8QemxMuieU5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Increased Efficiency\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A rising sentiment around artificial intelligence is the argument that “the robots are coming to take our jobs.” Realistically, jobs will change. Some jobs will be made redundant, while some will be created. But with the introduction of AI, we also can expect to see increased efficiency. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If we look back 20 or 30 years for example, technology at work was completely different. It was a time when it could take hours scanning through textbooks to answer one question. As technology evolved with the invention of search engines like Google, those processes shrunk from hours to minutes. Now, as we evolve again, we can expect similarly transformative behavior. Perhaps AI takes this one step further and not only can you find the answer to your question, but the output will also summarize it in a concise manner or intelligently anticipate your question before you even ask it. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An increase in knowledge sharing led by AI is likely to result in reduced bottlenecks in workflows as intelligent technologies streamline processes and the flow of information. With the support of AI-led experiences, managers can more quickly complete tasks like approvals or receive reminders, generate content, and find answers to questions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With different types of AI available, here’s a look at how they each can help improve efficiency. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Generative AI \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With the support of generative AI, content creators can deliver creative and engaging content quickly and efficiently. This type of AI can expedite processes by helping to structure content like blogs, emails, or presentations. While humans are still required to assemble and strategize, the content model can help outline and fill in the gaps much faster, so employees can move onto the next task. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational AI is a form of intelligence that can simulate human conversation. With the support of conversational AI in the digital workplace, organizations can help ensure that employees are able to access and find the information they need in the form of a chatbot. Using natural language processing, employees can prompt the chatbot with a wide range of queries in which it will return a myriad of responses including apps and systems, frequently visited links, documents, FAQ answers, and more.  Conversational interfaces can connect to different types of information, whether it be directly through systems, documents, or through third-party knowledge repositories with the use of APIs. Adopting conversational AI into the digital workplace is a clear path toward increased efficiency with employees able to find information and act faster, removing barriers of digital friction and providing a single source of truth.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1W5deTz1SNRQ86D2lpmX1q\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enhanced Accuracy \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s no secret that teams have been struggling across a series of challenges. From navigating rapid digital transformation because of the pandemic, to simply fighting for employees’ attention among all the technology at work. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI-powered algorithms help navigate digital friction by harnessing AI technology in helpful ways – think intelligent automations, alerts, and detections, to help improve accuracy among the digital workplace. We can expect to see an increase in AI agents that are chatbots using a large language model – bringing together the conversational interface and the LLM to make decisions and perform actions. As a result, we are likely to see more interactions with third-party systems, which means these types of AI assistants can do even more for the employee. From AI-powered algorithms that moderate content or scan for personally identifiable information to request submissions or reading recommendations, bringing together systems and AI will provide employees with more intelligent and useful information. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Reduced Cost \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One of the most prominent benefits of integrating AI into an enterprise tech stack is the reduced cost. It is widely recognized that AI can help reduce labor costs by reducing the need for human intervention. This doesn’t necessarily mean the reduction of jobs, but rather tools that allow for humans to prioritize their energy on more robust tasks. Examples of this include using a chat to find information instead of contacting a support representative, integrating systems within a digital assistant to help manage incident management, or automating timesheet and travel reminders to reduce time taken up by administrative tasks.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Improved Employee Satisfaction \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Surfacing answers to frequently asked questions and 24/7 support are just a few ways conversational AI can help improve employee satisfaction. In addition to knowledge management, AI can surface nudges and reminders that elevate information employees need and want to know – from time off balances and job postings to trainings, performance review reminders, and even sentiment analysis and content performance insights – making sure employees never miss a thing. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1kIxw9kk7QP1kBqVEetdcm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While AI brings numerous benefits to the workplace, it is crucial to approach its adoption with careful planning and consideration. To fully leverage the power of AI, organizations must invest in robust infrastructure, data security measures, and employee training to ensure a smooth transition and successful implementation. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Delivering AI-powered tools can have a significant impact on overall employee experience but can be costly and time-consuming to implement. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid’s AI Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" helps eliminate the time to integrate and launch AI-experiences within the digital workplace with a catalog of ready-to-use app templates. Product owners and IT managers alike can leverage Workgrid to level up experiences with an organization’s existing tech stack, and quickly launch apps to support teams across departments and business lines. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Learn more about \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid’s templates\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"591e662f-e4d8-574e-8258-d90524360efe","title":"Sterling Bailey The Art of Customer Experience and Value Selling","externalTitle":"The Art of Customer Experience and Value Selling","slug":"sterling-baily-the-art-of-customer-experience-and-value-selling","publishDate":"2023-08-23T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4Hg37GA5GBiyoMQIbbwB1s/1e705a34dac2d6abd2568ab3432e16a8/ep-5-sterling-bailey-social-graphic.png"}},"description":{"description":"Dig into the intricate are of customer experience, navigating how brands can make the most out of every customer interaction."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this episode of The Workgrid, we are joined by Sterling Bailey, an esteemed marketing leader who has helped create the customer experience strategy for some of the world's most important brands. Sterling hasn't only made waves in the marketing sphere; he's also the founder of 'Cap For Kids' (\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.capforkids.org/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"https://www.capforkids.org\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\") a wonderful non-profit that helps reduce the financial burdens of children and their families fighting pediatric cancer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here, we delve into the intricate art of customer experience, navigating how brands can make the most out of every customer interaction. Sterling shares his wisdom on the importance of infusing value into each touchpoint along the customer journey. We also discuss aspects of marketing - creating emotional connections between a brand and its customers. In today's increasingly impersonal digital world of distractions, this element has never been more crucial. Sterling provides compelling insights on how to establish these connections, making for a captivating discussion that any marketer, business owner, or customer service professional will find invaluable. This is an episode brimming with inspiration, enlightenment, and a human touch.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Can you tell us a little about yourself and the work you’ve been doing over the last few years?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I like to think of myself as a “modern marketer” which to me is just working around and advancing the concept of connecting with customers, whether they are B2B or B2C, in a way that is meaningful to them and brings them closer to your brands and relationships.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By day I am a marketer, by night I run a non-profit that helps families fight pediatric cancer, which we will dive into later.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You’ve spent time working with Evernote and Jive. What are some similarities between the two software companies?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When you think about these two systems, one thing they have in common is that users of Jive and Evernote were very passionate about the product. Considering this, I think something both organizations have in common is that they focus on delighting customers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Evernote is a notetaking and task management platform. We all have situations where we need to capture information and we want to be able to do it on whatever device we have handy. We also need to be able to retrieve that information from wherever we are in the world on whatever other device we have. To be able to synchronize information in a seamless way truly delights people and that was my experience when I first learned about Evernote back in 2009. It truly made my life easier in so many ways.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In a professional context I used Jive, which is an employee engagement platform. At the time when you were looking to create a community around your brand, or employee communication with an intranet, the solutions in place as alternatives to Jive were basically email and maybe instant messaging platforms for quick transactions. There were all these difficult painful processes that we had to work through just to communicate with one another, so to be able to store, retrieve, and communicate information and you have a tool that just streamlines all of that, making it so incredibly easy, you form an emotional connection to it. Jive saved my job. I would’ve gotten fired from my job if they hadn’t gotten Jive.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately the thing these two had in common was how they impacted me as a customer. There was an emotional attachment because they made life better. That’s the trick.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"There is often a challenge for companies. It’s what I call the painkiller vs the vitamin scenario. How can marketing take a role in positioning a product or service as the painkiller that solves the problem?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Marketing is at the center of this if done correctly. It’s marketing's job to create connections between the brand, the product, and the customer. This should be bi-directional, providing a solution to the customer \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"and\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" learning from the customer as to what pains they're having.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At the core, best-of-breed marketers truly understand the personas they are targeting and can articulate what they need to solve, working closely with product to make customers lives easier through software.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you believe Evernote was able to win with the deck stacked against them?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Evernote had what I called frenemies, the Microsofts and Apples and Googles. I call them frenemies because they owned the distribution channels of our app, so to get out into the stores we had to partner with them. At the same time, they had products that competed with ours, and they are a huge, massive presence.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From the outside, someone might think there is no way that they can compete with these players who have all these tools. What makes it possible are two things:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Truly identifying a gap/problem/pain in marketplace and solving it in an eloquent, easy to use, efficient way\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The next step is do it well\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These large corporations fall short when you look at the team supporting the portfolio and it is small. Often the resources dedicated to the product is not nearly the size or intensity of a smaller org like Evernote. When you are a small scrappy player that hits a specific pain point and have a specific product you can’t afford to screw that up, whereas at the giant corporations if it falls flat, or doesn’t make any money, it's okay because there is so much else going on.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Smaller orgs are operating at a laser focus that the big corps just aren’t. Of course, that doesn’t mean success is guaranteed. If you try to do too much, then you water down your own product – big or small.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you define customer experience and how has the role of Customer Experience evolved in recent years?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The very basic view is “what is a customer’s experience with a particular brand or product or company as a whole?”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I like to look at what the experience is for an individual customer as they interact with a brand throughout the entire customer journey from discovery to the sales cycle, to onboarding and customer success, through to support and optimizations, eventually becoming evangelists for the brand. Customer experience and marketing’s involvement in every one of those components is to make sure it is a positive, and importantly \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"beneficial\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" experience for customers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Best-of-breed marketing orgs tie into every one of those stages.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some examples of companies that do CX exceptionally well?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I used a marketing automation platform called Iterable to provide customer intelligence and multi-channel orchestration. They are privately held and smaller, but they have done everything correctly. I was initially introduced to them through their partner ecosystem, which is one of the most underrated things out there.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It was clear through sales process that there was an undercurrent through every touch point which was “we want YOU to be successful!” There are companies out there in the B2B world where you are just a number. With Iterable, during the onboarding process they were working with us to help to fill gaps and identify pitfalls early on. When you have customer success reps who are compensated on retention and engagement, not just on licenses it has a profound effect. Employees who are incentivized to help customers succeed directly leads to better customer experience. Most often teams are just renewal focused, you hear from them once a year when it’s time to renew.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This success starts with hiring, all teams need to buy into the same ideology of prioritizing customer experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Door Dash is another example of a company doing a great job using data to understand the customer. They know the time of day I normally order and where I usually order from. I will get a push notification with “your favorite store is having a sale” for example. After purchase, they follow through with a stream of content to find out how my experience was and how they can improve. It continues to feed the cycle – Door Dash gets information to improve their processes and then in turn they are providing a better experience for customers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How do you manage the delicate balance of creepy vs personal when using data to drive customer experiences?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Marketers around the world deal with this all the time. While at Evernote, we could not access employee notes as a security policy, and people create notes for all sorts of things. Because of this we would never send out an outbound notification that said for example “We saw you created a notebook titled “Divorce’ – here are some resources”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The special sauce for personalization is that it should be fed by information \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"willingly given\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\". There are many ways to ethically acquire this data, such as single click surveys, to provide data points to find out what a person cares about.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How many people have gotten an email from a company promoting a product that’s on sale, but you purchased in last week? This is a huge disconnect and creates a further barrier. It sends the message the brand doesn’t know or understand the customer. The best way to implement these kinds of communications is to say something like, “Hey, we love that you bought this product! Here are some other accessories you might want to go along with it.” You want to communicate to the customer that you know where they are in the buying journey.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Of course, having your data house in order is critical to implement something like this.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What are some of the ways companies can transform their outbound marketing efforts to accommodate the declining attention span?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To fight through the noise of media, marketers need to establish a relationship with the customer. That includes having meaningful data on the customer and being able to speak to them on their level. It’s a bit of right message, right person, right channel – but it’s deeper than that. You must understand the customer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"First party data gives you the information to provide value such as what the customer wants or is interested in, but to establish a true meaningful connection you must establish trust. As marketers we can do this by providing value. For example, Evernote had a persona set of authors. So, to build trust and add value, the content strategy was around supporting them through this detail that we know about them. We’d send them things like “Best ways to use Evernote as an Author”.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On a personal level, I’m sure you also experience this, we have crazy email inboxes, but we are able to discern the brands we like amongst the clutter. Yet the rest of the content is all just seen as fluff because we haven’t established a relationship, so we won’t engage with them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Where do you think the conversation can start? Where you are creating value throughout the customer journey? Where do those good practices begin?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The conversation is really like all of the other stages in the cycle because what you are talking about is really awareness. What it comes down to is that companies all need content marketers. We need to build content specific to each stage of the buying cycle – like blogs, social posts, ad content, SDR collateral – and use that content to support customers and build value from the awareness stage.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"How can marketing leaders align goals within the organization and build bridges across stakeholders?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Most likely if there is friction with marketing, it’s often with the sales teams. But these two groups succeed when they are most cohesive. Best practice organizations understand that the flow of data between the two groups needs to be bi-directional. Marketing has data they need to constantly be feeding to sales and they also need to be pulling in new data from sales to inform marketing efforts.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Good marketing leaders should truly understand sales strategy. Any marketing organization that sits in a silo is going to fail, in my opinion, which will of course have a downstream effect on sales and the organization broadly.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"You mention bringing marketing into the Quarterly Business Review (QBR)– can you talk a bit more about that?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I have done it myself and seen other marketers do it successfully. Joining a quarterly business review (QBR) across sales and marketing is really helpful because you hear all the pain points including what’s going well and what’s not going well. With your marketing mindset, you can start to think about solutions. Problems often surface in meetings like these long before they become real problems, so if marketing is in there and aware they can partner with sales to head things off before it grows into a major issue.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It can also work the other way – sales teams can add insight to marketing and vice versa. For example, conversations around a campaign plan with sales insight might look something like, “You’re planning to run a campaign in this region but we don’t have the infrastructure to support that right now.” Maybe marketing would’ve gotten this information eventually, but they may have wasted millions of dollars before they did. These are opportunities to partner and make sure the two teams are marching to the same drum.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Can you share a bit more about the work that you have been doing with Cap for Kids?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Cap for Kids is a 501c3 non-profit organization that supports families with children going through cancer treatment. Our goal is to reduce some of the parents outside stressors so that they can focus on their child. When they can do that the whole family has a better chance. We sponsor families with $5,000 to help pay bills – things like rent, mortgages, car payments, cell phone bills, etc.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another part of our organization is a character program. We have people who will go to the homes or hospitals dressed as a character, like Captain America, and bring a little cheer to these children’s day.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Cap for Kids was founded in 2015 and has grown from just Colorado to supporting families across the United States. We’re still a small crew but now we’ve sponsored 70 families! We’re doing everything we can now to support the families on our waitlist. Personal donations made on Capforkids.org go directly to the families. Right now, we are in the process of looking for companies and people who are able to support our operational organization so that we can expand there as well.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What’s your go to productivity hack for managing your day-to-day tasks and staying focused\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My calendar. If it’s not on my calendar, I won’t do it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"What’s the most important lesson you’ve learned in all your years of marketing?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I might sound like a broken record, but it is: You need to create a valuable relationship with the customer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Who wins in a tag team match between Captain America and the Hulk or Thor and Iron Man\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Cap and the hulk are going to win severely\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"},{\"type\":\"italic\"}],\"value\":\"About the Guest\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sterling Bailey is a top performing leader, modern marketer, researcher, student and teacher with over 20 years of experience leveraging marketing and sales technologies and best practices to drive marketing & sales within organizations small and large. A well-regarded speaker and moderator at venues such as Oracle Open World, MAU, Eloqua Experience, Iterable Activate and others. When not helping companies reach their marketing & sales goals, the focus is entirely on leading the 501(c)(3) nonprofit, Cap for Kids to help families fight pediatric cancer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7f93f004-3b7b-5a52-8c04-86754d03f178","title":"August 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"August 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"august-2023-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2023-08-22T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What's next for the digital workplace?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We are quickly cascading into the end of summer as kids head back to school and pumpkin flavor goodies start lining the grocery store shelves. But as the days get shorter, one thing remains the same: work is changing. As technology continues to play a major role in our workday, and offices continue to pursue hybrid schedules, the need for a cohesive digital employee experience is at an all time high. And it's time organization's started doing something about it...\\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here's what we've been talking about lately:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Tech the Lead\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://techthelead.com/will-bots-and-ai-in-employee-platforms-change-the-way-we-work/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Will Bots and AI in Employee Platforms Change the Way We Work?\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This article explores the impacts bots and AI tools have on increasing productivity levels and creating a better user experience across workplace platforms.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From The HR Director\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.thehrdirector.com/features/future-of-work/closing-loop-employee-experience/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Closing the Loop on the Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Closing the loop on the employee experience explores how businesses ensure a healthy an productive hybrid workforce supported by an optimal employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From PR Daily\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.prdaily.com/breaking-the-burnout-cycle-tips-for-streamlining-communication-and-boosting-workplace-productivity/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Breaking the Burnout Cycle: Tips for Streamlining Communication and Boosting Workplace Productivity\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Break the burnout cycle with these tips for streamlining communication and boosting workplace productivity.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Workgrid Podcast | Navigating Organizational Change in the Digital Age with Dr. Shaun Slattery\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7wJivSATBu2LrEiwTDOMIc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this episode of \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/podcast/shaun-slattery\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Workgrid Podcast\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", host Rob Ryan is joined by Shaun Slattery, Ph.D., for a conversation around the intricacies of organizational change management, exploring its role in our tech-driven world. Tune in to gain insights from a seasoned expert and contemplate the future of digital workplaces.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"App of the Month: Intranet Sentiment\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/azure/sentiment\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"summarize daily intranet interactions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for employees with a digest of new posts, sentiment analysis, and metrics such as likes and comments, delivered directly to content creators wherever they work, including the intranet or Microsoft Teams.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1kIxw9kk7QP1kBqVEetdcm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"view all apps\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"cb6d6234-ae48-5eca-9582-488eea593ab8","title":"Shaun Slattery Navigating Organizational Change in the Digital Age","externalTitle":"Navigating Organizational Change in the Digital Age","slug":"shaun-slattery-navigating-organizational-change-in-the-digital-age","publishDate":"2023-08-16T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7DQNO4lXkiojQUKq0J1n8o/65a20fce8b2f36f36bf52bcba65938e4/ep-4-shaun-slattery-social-graphic.png"}},"description":{"description":"Dive into the world of digital transformation with our esteemed guest, Dr. Shaun Slattery. In this episode, we delve into the intricacies of organizational change management, exploring its role in our tech-driven world."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Dive into the world of digital transformation with The Workgrid guest, Dr. Shaun Slattery. In this episode Rob Ryan is joined by Dr. Shaun Slattery, Senior Solution Consultant for TiER1 Performance. They cover topics on organizational change and digital dexterity including:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Exploring the nuts and bolts of org change management\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digging into the intricacies of digital dexterity and evolving digital landscape\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Evaluating the interplay of technology, people, and culture\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How did you end up at the intersection of academia change management and digital workplaces?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I have a long background in technology, as I have always been the “techy person” in a humanities space. In my academia days, I worked in English departments where I taught things like technical writing and digital collaboration. I’ve always been interested in the role of online communities in knowledge sharing which led me to the next stage of my career, moving to software where I focus on enterprise collaboration and the increase of knowledge sharing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Exploring employee engagement and business problems led me into change management, I found that to get tech implemented successfully there are a lot of things that need to line up to make that a reality. As I moved into consulting, I had unparalleled access to some of the biggest logos in the world, a big career transition from my work in research and as a professor, but at the core of it I’m still a teacher researching complex problems.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is organizational change management? Why is it important?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations are just large groups of individuals, which means departments and divisions are motivated by different things. Getting all of those individuals aligned is what organizational change management is.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s very clear to me that organizations must constantly evolve in response to their environment. Markets change, technology changes, consumer interest changes, it’s critical that organizations change with them. The first step for companies in organizational change is to identify two things....\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1. What are doing now?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2. What are you doing next?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A clear picture of these two things are imperative and where organizational change management comes into play. It helps shape the different aspects of the business which are evolving or need to evolve.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Why is change so difficult for people personally and professionally?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are a lot of things that need to be aligned to get us pointed in the same direction such as leadership styles, incentive structures, and business processes. An organization needs to spend resources and time to align these things so the new outcome or ways of working start to point in the same direction for everyone at the company.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At the individual level, change happens in a lot of different ways and sometimes people are very excited about it and ready for it. These are the “I've been waiting for this change for years” type of people. But sometimes change is thrust upon them. At work this can look like an acquisition or merger, the kind of change that prompts uncertainty “What is this new company going to mean for me and my benefits?” There is often a personal stake in professional change, the known and unknown means that information sharing and dialogue is needed.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To be clear, a communication plan is not a change management plan. Just telling people something is happening is not enough.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In my own experience, I was working at Jive Software when it went public. Throughout the process, the CFO explained details to the company, like what it means to go public, and would field questions. Answering these questions is where he achieved alignment by addressing what the change means for employees. Change can happen successfully when a change is demystified for employees, it’s easier to overcome when organizations help people understand why leadership is making decisions.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can digital workplaces act as a catalyst for change?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A small parent company that managed several small local manufacturers often struggled because each manufacturer had common information that everyone needed, but no single source of truth. When they invested in an intranet, it became the place everyone could go, and had a tremendous unifying impact on the organization.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When a single source of truth is not in place, it can be chaotic. But that’s not the only way a digital workplace can support change in an organization.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The ability to create online communities and social interactions can also have process benefits. With the implementation of technology like Slack or Teams, employees can ask a question and whether their peers are in Singapore or Australia they can chime in and all employees can gain benefit of collective wisdom, finding answers quickly and across diversity of talent.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Even something more mundane like company news, and the ability to comment on it, can have a lasting influence on a company. I saw this when a longtime customer, a 175-year-old financial company, was trying to transform their culture which was historically top down. It took a while to get there, but opening up comments on internal communications made it so people were able to cheer on each other's successes, ultimately fostering change by creating more of a community.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can organizations begin to develop digital dexterity?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Leaders within organizations have a great opportunity to make teams more resilient as we see more rapid advancements in technology. To remain responsive, organizations need a talent pool with the skillset to adopt, try, and even shed technology. That requires a comfort level in experimentation and the development of technological repertoires.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In my academia days, I evaluated someone who was trying to edit an image. I saw them flip through three different editing programs to find the one that had the functionality he needed. He was not an expert in any of them and wasn’t aligned to any particular one, just searching for the solution to his problem. This is what digital dexterity looks like – finding the best path from what’s available.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations need to support the adoption and learning of technology. Employees should be supported and, in some cases, even rewarded for learning about new technologies. To foster a culture of learning, technology should be made available, and it should be made known that it’s important to adopt and experiment within the organization.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Can you hamstring the employee by limiting access to tools?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We don’t want a scenario where there are fifteen ways to do something, this leaves us with choice overload. But on the opposite end, we don’t want everything to be completely locked down where we as employees can’t do anything even on our own laptop. Somewhere in the middle is probably a happy medium where there is enough support, enough ways to do things, enough access. I think it’s about giving teams choices.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is some advice you would give to clients given the changing landscape of technology? How can organizations better contribute to the employee experience with technology available today?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Something I have come to learn is the idea of building with, not for. Meaning if we are attempting to build a digital workplace for employees, there are many benefits of involving stakeholders early in the process. It doesn't have to be a lot of people, but a few core team members can make a large impact. It’s a bit of the design thinking methodology, for user focused design seeking early and frequent input from those who use the systems you're trying to design is a natural part of the process.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If organizations do a lot of things through this process, including building goodwill by involving folks early on, it shows that we, as the changemakers, are trying to do things right and not just for senior leadership.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are some ways that you can overcome naysayers?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Dialogue. Unpacking frustrations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We should not attempt to dump new things into an environment. If you haven’t done the hard work of getting all the sails pointing in the right direction, then you haven’t done the work to ensure success.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Naysayers or blockers are usually folks that have been burned before so it’s important to figure out what was unsuccessful previously so that we can respond to the feedback.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is your view on the rise of AI?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As a teacher of writing, technology was always a concern. Even before AI with simply copy and pasting, the internet etc. There have always been threats to students learning with changes in technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As far as AI, I believe there are ways to avoid content generators replacing students' work. This is by the assignment design. Especially with teaching writing. The goal is for people to learn how to synthesize information and put it together for someone else to understand.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another concern with AI is if we offload easy writing tasks then we are not training junior writers, what can we give them that helps them learn the craft that generative AI can do? I’d say we just need to think closely and make moves toward mentoring. We’ve seen technology change things before, we will evolve with it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But, I will say things \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"will shift\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\". \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"We’ve seen this happen before. There used to be an entire secretarial class inside organizations that went away. Shifts in culture, technology, etc. have repercussions and the butterfly flapping its wings does play out over time. Things will shift in societal structure but leaders in orgs need to think about where the wind is blowing, and ask themselves “How do I pivot and develop a junior workforce?” because 10-15 years from now that’s what will matter.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What's the most common myth about business transformation you’d like to debunk?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s that there is always a known change that is defined and being introduced into org environment. I’ve seen transformation, where it was assumed that the shape of it was well understood, get launched into an org and meet all kinds of resistance because people had not been involved at early stages, and there were conflicts they did not prepare for.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Business transformation is not a broad rollout all at once, it’s layered.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This works well for agile methodologies or emerging projects especially where the end state is not defined or known, because a layered rollout prepares you to navigate twists and turns.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is one technology you can’t live without?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"CTRL V, CTRL C – I am a shortcut person. I am always grabbing things I’ve used in one place and putting them in another. My mind thinks in copy paste. I see things in one context and see it in another.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If someone yells “Is there a doctor in the building?” are you raising your hand?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Yes, but there is an old joke about academics – “Yes I'm a doctor but not the kind that helps people.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"},{\"type\":\"italic\"}],\"value\":\"About the Guest\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Shaun Slattery, Ph.D. is a Senior Solutions Consultant for TiER1 Performance. For more than a decade, he has been leading strategic business and digital transformation planning, design, execution, change management, and success measurement, often through technology implementations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b2daebab-e7fa-5350-a492-7d2551efca02","title":"Workgrid July 2023 Product Updates","externalTitle":"Workgrid July 2023 Product Updates","slug":"workgrid-july-2023-product-updates","publishDate":"2023-07-31T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"July Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we’re thrilled to announce our latest product upgrades that will enhance the user experience with our platform. At Workgrid, we understand the importance of continually improving our products to keep pace with evolving needs.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With this in mind, the latest product upgrades are designed to help users achieve their objectives even more seamlessly. We are confident that these changes will positively impact your experience with Workgrid, and we’re excited for you to take full advantage of them.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As always, if you have any questions, please do not hesitate to reach out to us. Learn more about the latest releases:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Data Security & Privacy Enhancements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As part of Workgrid's ongoing commitment to our customers' data security and privacy, we have improved the separation of duties between roles in our no-code app builder, Workshop.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workshop Admin is now known as Workshop Manager. This role will have visibility into all apps created and installed but will \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"no longer\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" have \\\"write\\\" or \\\"edit\\\" access to any apps.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workshop App Author is now known as the Workshop App Owner. This role can install templates or build apps from scratch. They can only see and edit their own apps. Now\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"these apps can be shared with other app owners.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Trigger Features\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Builders can now trigger features within an app feature! The new \\\"feature trigger\\\" can empower the builder to have the actions in one feature trigger the actions of another feature.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, the Content Genie App uses this capability to trigger a notification send with the content results (action two) after the user submits the prompt in the Genie (action one).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7rL0joADuO8sr7I1h8aRL9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Quick Links Enhancement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Quick Links edit mode has been updated in Microsoft Teams to a multi-select option, reducing scrolling time when using the app.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Audience Targeting\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Audience targeting your notifications just got easier! You can now choose \\\"Add Everyone\\\" for targeting in one click. Users can also select \\\"Add Me\\\" which is a helpful option for sending and testing a notification to yourself.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6CSfK5Rv3qJEPEZevmQXSI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additionally, builders can now choose \\\"Lists of Emails\\\" to more efficiently target notifications. This new audience targeting option replaces the need for processing-heavy app workflows that loop through a data source event in order to get multiple email addresses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's also a useful tool for when users may need to target multiple individuals who are not part of a targetable profile attribute (such as Department or Office).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workshop Improvement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To help users better keep track of template versioning, we've improved Workshop so that users can now see which app template version is currently installed. Just open the installed app from the main Workshop menu!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Playground Improvement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Playground allows users to test apps within the Workgrid Console. With the latest improvement, you can now add an image URL to the backdrop of the Playground to better emulate your intranet/host page experience. No image? No problem, you can choose the built-in example or use the client as-is.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"57Of6PWd5HFHVWD8LQEofD\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"350b9a04-6d04-590a-83fb-6c7190fb9020","title":"Rebecca O'Reilly Intranet and Digital Workplace Implementation Best Practices","externalTitle":"Intranet and Digital Workplace Implementation Best Practices","slug":"intranet-and-digital-workplace-implementation-best-practices","publishDate":"2023-07-26T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/77WlDS3ZrRkXUFGVtgbyZm/56b983d64b14d4b4e5bf63b02334765a/rebeccay-oreilly-episode-3-social-image.png"}},"description":{"description":"Rebecca O'Reilly joins Rob Ryan to explore the pivotal role of a well-defined digital workplace vision and strategy as they dive into setting the foundation for digital workplace success. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/podcast/rebecca-oreilly\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this episode of The Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", Rebecca O'Reilly joins Rob Ryan to explore the pivotal role of a well-defined digital workplace vision and strategy. They discuss:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Explore the pivotal role of a well-defined digital workplace vision and strategy\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dive into how application owners can maximize their technologies\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Professional Services can set the foundation for success\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Igloo sets itself apart based on product offerings and nuanced approach to using intranet as a catalyst for change\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tell us a little bit about yourself, Igloo software, and primary intranet services you offer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I have been an Igloo employee for 5 years and started as solutions consultant, now VP Professional Services. At Igloo we work with our customers as they implement and help support them in setting up their digital workplace based on their goals and what they are looking to achieve from an employee engagement perspective.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our focus is on a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"unified\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" platform for desk and deskless workers, no matter where you work and what you do, you have the knowledge you need to access – making sure what you find on the intranet is meaningful to you, easy to find, engaging. We are constantly evolving and listening to what's important to customers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo offers services across mid-market, SMB, full spectrum is that correct?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We have customers across any size from 100K+ to 250. Ultimately whether you come from an enterprise or a smaller org, we’re all looking for the same kinds of things, just at different scale. Everyone wants employees to feel engaged, supported, and have the knowledge they need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our team can scale up and down through a variety of implementation packages to support organizations across different sizes and industries. We rely on purpose-built solutions that Igloo then works with the customer on implementing and configuring for their specific needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is your perspective on some of the changes in the intranet market over the last few years?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A lot has happened in the last few years as far as how work has shifted. Maybe organizations transformed to hybrid model successfully, but a lot of quick solutions were stood up as a fast way to maintain contact and communications with former officemates, and this has led to a lot of friction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Questions like “What system and where?” have led to cognitive overload, that exhausted feeling at the end of the day not because of our jobs but thinking about how to do our jobs. When organizations can guide and direct employees, and create a digital culture or digital home, it’s invaluable to the overall employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are some of the expectations that have changed with the move to hybrid work?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Last minute quick moves to certain technology has come at a cost - digital friction. While it is useful to use chat tools to fire off a question, the benefit of an intranet is that it does still carry brand and tone, a sense of authority. Part of our team at Igloo is visual design. That branding and theming that aligns to the customers tone, internal employee or external brand. It lends authority and brightens culture, something that gets lost in communication conduits like Teams or Slack.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content on an intranet should have sense of gravitas. It’s published, verified, important, official... It’s the home of the company and culture.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do you begin to build trust in the process when it comes to professional services?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s different for everyone but starts with listening, empathy, and understanding that this might be the client's first time moving from A to B, or even implementing an intranet overall. Often, they might think they know what they want and how to get there, and we might disagree, but part of it is understanding why they are feeling the way they are. Typically, it’s more probing and conversational flow rather than verbal questionnaire.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We try to learn from our own experiences – how can I make this situation better? There is no cookie cutter template but we like to have a guideline or a framework because it helps to show we have a plan, but we also want our customers to know we understand they are not like everyone else.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sometimes it's good to ponder things with customers, especially at the beginning we try to ask questions like “what is good going to look like a year from now?” If your digital workplace is working now that’s great! But we need to consider the actionable plans we can put into place long term. This builds customer trust.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why do digital workplaces/ intranets fail and what are the differences you see between successful intranets?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s hard to go through the change management process in your mind. It’s also important to unlearn things you might have done previously. Some people go into the process saying “I need xyz features in order for this to work” but every vendor is different, with different terminology and technology. So to succeed, we need have a clear idea of what outcomes they are looking for and then trusting implementation specialists and experts to say this is what that solution will look like in Igloo.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s not just about features but who’s going to run this digital workplace long term. Sometimes stakeholders are not the same as the people who will be managing long term and so we need to be able to make recommendations to support resourcing.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations who trust an outcomes-based approach flourish because they can think about launch and strategically plan for success on their roadmap.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From the Igloo partnership element, we are digging in to understand organization and their appetite for digital workplace. Those who know what they want at a macro level are typically the ones who are successful. Once we know where we are headed, we can figure out what features and functionality will get you there, then we want to zoom out again and say okay what do the next 3 months look like, 6 months, 1 year – coming out of an inverse bell curve. It’s more than just okay it’s setup bye – which is a win-win for the customer to be successful and a long term partnership with Igloo.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What role do you see analytics playing in conversations with your clients?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is by nature a broad solution that touches every point of an organization, not just a department specific solution, which means we generally need to work with executive stakeholders to bring onboard the rest of a company.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo focuses on unification – desk \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"and \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"deskless experiences – acknowledging that the employee experiences are different but equal in importance. It’s an opportunity for orgs because traditionally companies used an either/or comms strategy for frontline vs desk workers. Having a solution in place to serve all populations provides a unique opportunity for analytics in the first place.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Typically, only analytics were set up for one group – ex. Deskless workers are engaging with xyz article. Analytics should help get insight into both groups, providing factors that will drive retention or productivity for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Turnover is costly and things like onboarding or disparate experiences can lead to poor employee experience. Having a digital workplace helps drive standardization, push the right content to the right people, meaningful and targeted help drive down digital friction which negatively impacts ROI in terms of productivity and employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With analytics we can understand consumption and engagement, measuring the whole population you are trying to impact. Leveraging data and analytics also enables you to make targeted changes instead of broad brush doing something that may have no impact.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We can also identify hidden success stories such as user insights for application owners.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to analytics, it’s important to have KPIs to measure against and governance structure help take some of the mystery out of the process from the beginning.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can you share a success story of where your team has made a significant impact on the employee engagement strategy of a client?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Teach for America, a non-profit across the US, used the digital workplace makes the organization feel smaller in a good way. A lot of national and global orgs didn’t necessarily know everyone pre-pandemic. The digital workplace brought forth a more automated way of bringing people together. When there is a dispersed workforce, and you need to access knowledge, the digital workplace helps to boost productivity in a way that is super meaningful. It’s also allowed for more data driven decisions as well.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you see in terms of the future of intranets and employee experience platforms?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing together the tools that are important to employees to do their jobs is really critical.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I would be remiss not to mention AI, it’s been coming up for quite some time, but it is just a buzzword until you make it meaningful. In our industry it’s meaningful in removing bias, looking at data and keeping things honest. With AI we can boost things people care about and notice trends without bias. Sometimes we might not want to think about how we can do things differently, but analytics and data driven by AI can make things clear, it gives perspective to digital workplaces overall.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6wwEFxTCSJSkPJN0hI49It\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s one book you would recommend to someone who might be consultants or application owners that might serve them in program strategy?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Trusted Advisor by David H. Maister, Charles H. Green, and Robert M. Galford – a classic consulting book about getting to know stakeholders and what they’re looking to achieve so that you can gain their trust and provide advice.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In one sentence, what sets Igloo Software apart in the intranet and employee experience space?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unification is what sets Igloo apart was we look at organizations who might have employees with different perspectives and bring them together under one umbrella, one culture, one organization, while being aware that their day-to-day experiences can vastly differ, to deliver unique but meaningful and equal experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is one must have feature of a modern intranet solution?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A few – toss-up between the ability to target information and getting content to the right users. We are in a phase of information overload, deciding what’s important, those micro decisions are exhausting. If content is coming to me that I know is important and I’m not missing things, that makes my job and day a lot better.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What technology do you believe is going to be the most significant on intranets and employee ex solutions over the next 3 years?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I would say AI, but besides that, integrations. The solutions organizations are using outside the intranet that give context to where and how people work. Pulling it all together makes work a little bit easier, and integrations make it possible to respond to each organizations unique toolset and tech landscape.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"About the Guest\",\"marks\":[{\"type\":\"bold\"},{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rebecca O’Reilly is the VP Professional Services at Igloo Software. In this conversation we explore how Rebecca and team cater to a diverse client base from industry to company size\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ef9d3ba7-1135-5fc1-912d-6700ceac6653","title":"Gui Batista Digital Workplace Implementation and Program Strategy","externalTitle":"Digital Workplace Implementation and Program Strategy","slug":"digital-workplace-implementation-and-program-strategy","publishDate":"2023-07-26T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/43P8W2QGRRBejyDDuecxQk/f6200362fb6bc46f94fd82d0fe42e2e3/gui-batista-social-image.png"}},"description":{"description":"Gui Batista joined The Workgrid podcast to discuss the importance of digital workplace vision, governance, maintenance, business justification, and the potential pitfalls of application leaders."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/podcast/gui-batista\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"this episode of The Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", Rob is joined by Gui Batista, founder of Agora Consulting Group. Gui joins Rob to discuss the importance of digital workplace vision, governance, maintenance, business justification, and the potential pitfalls of application leaders.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the episode highlights:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Given the changes in the workplace model (hybrid etc.) how have expectations shifted in terms of the value the intranet or EX platform delivers?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’ve seen a massive shift at the macro and the micro level. At my start over a decade ago, the idea of a mobile friendly or mobile app was an afterthought. Departments have now shifted – both for employees and for customers – to cater to whatever device someone is sitting in front of (desktop at HQ, factory workers on mobile). There is a much larger emphasis on reaching stakeholders regardless of where they are and how they work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In a post-pandemic world these sorts of available anywhere experiences, like access to Google, Microsoft, Slack, HR Systems, and IT Systems, regardless of SSO, MFA, etc. have gone from a “like to have” to “need to have.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital friction is adding up as the pandemic was a catalyst for application procurement – what is the value of the intranet and prevalence of more content and conversation, disruption in the way employees work. What is the core value of the intranet in relation to these products?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The last few years have been the wild west in terms of landscape of tools. Every customer from 500 – 60K are struggling with the same problems. “Where does the use of one tool begin and another start?” “Do we really need all these tools?”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The main strong suit of the intranet is its ability to store and organization information and resources and allow subject matter experts to communicate and collaborate around those resources in a meaningful way.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Other tools like Slack/Teams/HRIS/Confluence all fit around this in a way with their own strengths but the intranet really remains the place for formal resources.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Why do you think digital workplaces fail? What is the difference between those that succeed?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If it could get boiled down to any one thing – it's lack of vision. In the sense that the vision is not defined by a mission or a final state. It’s important to look at what the ultimate problem an organization is trying to solve and where the intranet fit in. I always start by asking these questions:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“What are you trying to solve?” because I want to be able to set expectations.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“Where does the intranet fit in?” because often clients expect the intranet to be the silver bullet... It’s not. The intranet cannot solve all communication and collaboration issues in one swoop, but I want to understand where the expectations are.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In order to succeed, you have to start small. Begin with understanding how  your digital workplace suite can solve communication problems, then grow from there.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Customer Example: Mattel\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Mattel have invested a lot of time and resources into their digital workplace, including a full-time community manager, to help enable and continue to get internal buy-in on digital workplace tools. As a result, they see at 90% engagement rate, incredible adoption, because they put in resources to maintain success.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Most organizations treat the digital workplace as a program not a project, leaving it behind once a tool or system is implemented.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Everyone is looking for ROI on the intranet. What role do you see analytics and data playing to help your customers in conversations really understand where they are today and where they will be post launch?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The question really is “How do we tell the C-suite what’s working (or not working) and convince them to sign the check?”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Analytics and data show where we are and where we can be in the future. It used to be bare bones analytics – sessions, time on site, etc. - these squishy engagement metrics. Over time we have more metrics where we can show real value, with things like people asking questions and getting answers. When we start to see less questions getting asked, we know more work is getting done.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There is still some lag on expertise around metrics, translating data into an ROI story and capturing trends. It tends to be an afterthought when implementing intranets but can be a real driver in organizational success.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Companies need to develop programs around their digital workplace. How do you get application owners to stick to vision and program strategy?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The best thing to do is show them how successful they can be with a solid governance strategy in place. There is no manual out there on how to do this effectively, but certainly lots of thought leadership and approaches. Nothing compares to having individuals to lean on, first-hand experience is invaluable.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What sets Agora consulting group apart?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When I started Agora Consulting Group, I had already spent time in a variety of roles. What sets us apart is that experience across vendors and roles, and just time in the business. I have been a customer, a consultant, an implementer, a program manager, and a product owner.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s one must have feature every modern intranet solution should possess today\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"All modern intranet solutions need to have a mobile first approach.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One piece of advice to grow and optimize intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Spend the resources and time to invest in a program – including internal or external teams.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Which technology trend do you believe will have the most impact on the digital workplace in the next 3-5 years?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI – it will have an incredible impact across the board. The unknown will have the biggest impact because we’ve created something that can create something new.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s one book that has shaped your approach to strategy?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek. The idea is to approach every problem with why we are trying to solve it and I’ve found this to be a very effective approach to digital workplace engagement. Often change comes with pain, so understanding why is critical to navigating through this.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"value\":\"About the Guest:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Gui Batista, is the founder of \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://agoraconsultinggroup.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Agora Consulting Group\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", a professional services firm that delivers implementation, strategy, migration, and various offerings for intranet and digital workplaces.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"bd0eb56c-4956-5e6a-800f-095243e4a368","title":"Marc Perez Software Sales and Maximizing Value for Customers","externalTitle":"Software Sales and Maximizing Value for Customers","slug":"software-sales-and-maximizing-value-for-customers","publishDate":"2023-07-26T00:00-04:00","editorPick":false,"category":[{"title":"Podcast","backgroundColor":"#FF5A3A","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5nMIVMrgcAGhwWJtBJWWhl/7bc47eff988e2efee43c3fe89a8bf732/marc-perez-social-image.png"}},"description":{"description":"On this episode of The Workgrid, host Rob Ryan is joined by Marc Perez where they discuss software sales, delivering value to customers, developing a team, and the balance of remote and hybrid work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/podcast/marc-perez\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"this episode of The Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", Rob is joined by Marc Perez, VP of Sales for the QT Group. Marc and Rob dive into topics around delivering value to customers, developing a team, onboarding, leadership accountability, AE enablement, and the balance of remote and hybrid work – with a focus on the sales organization.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are the episode highlights:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What does it take to build a team that delivers value for your customers and what are the key differences between software sales and regions?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What it really comes down to is how do you want to service your customer?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are no rights or wrongs when it comes to building a sales team, but in my experience, I like to start by looking at my strategy and developing a plan that makes sense to execute it. In most cases, that means matching the persona of the account executive with the profile of the prospect or customer. For example, when we think about our sales regions, each region is slightly different, and so our sales team has to be localized for clear communication – from language to vernacular and nuances – so we adjust to accommodate that.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"QT group was split by state originally but ultimately, we had to divide up more granularly because how you talk to an SMB vs an Enterprise is very different. We must remember, what works best for us ultimately is what works best for the customer. At the end of the day, we need to strategize our team structure based on who our customers are and how we want to service them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What qualities do you look for in account executives?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The hardest part of any managerial job are these two questions:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Do you have the talent?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Can you spot that talent?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Building a team of account executives can be a challenge because you need to find ways to ensure you have the right people, but sometimes it’s difficult to determine that early on. These are some of the trends I look for:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"High accountability – Do they take ownership for situations and ask the questions to continue moving in a positive direction?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Adaptability to change – Are they able to block out the noise?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Determination – How do they tackle challenges?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One of the ways we are able to see their determination is in offer negotiations. Most of the time the account executive might want a compensation package that is higher than we are willing or able to give. Good players understand they won’t get 100% of what they want but will work with you and get creative. The way a potential hire negotiates their compensation shows they are listening, hearing the problem, taking an objection, and getting creative to solve the problem. It’s usually a glimpse of how they might handle different hurdles when trying to close a deal.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How do you get teams in place, onboarded, and put on the right path to begin their work?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Putting a team in place is an iterative process – and it’s never over. But to start, onboarding must be more than just “here’s a laptop, our website, and a quota – get started.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We’ve tried to find ways to shorten the onboarding cycle however, so that more time is spent selling. I would estimate that onboarding is an average of six months for the QT Group. I like to have new hires complete a mix of activities like shadow calls, online learning modules, and tasking them with a company value proposition presentation to get comfortable with our products and company language. Then ultimately, we’ll start with a smaller quota that we then scale up. I want to build up my new hires instead of setting too high of expectations before they are fully enabled to succeed.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Providing your employees with the right tools is critical for success. As leaders, we must be aware of what type of culture we’re going to drive with the precedent set at onboarding.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Can you share a success story from your organization?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I am a big proponent of promoting from within. If you’ve hired good talent, you should want to move talent up. So, I’d say a success story from our organization is really moving top talent through from sales reps up to directors.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How has your team adapted to the changing working models? Where are the customers today and how does that impact the sales process?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Like most organizations, our transition to remote work saw productivity skyrocket. But, moving forward we are looking to leverage the hybrid work model with employees in the office twice per week. We are growing and we want to remove silos so that new team members are able to share stories and learn from each other.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The thing is a sales team needs the knowledge sharing from wins and losses. Being in the office helps facilitate this. Plus – when you think about it from the customer/sales perspective, deals move at the water cooler and conversations in passing. What we can learn from each other doesn’t only apply to the sales team, it applies to customers as well.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately, organizations need culture and siloed remote work is not that. Finding the right rhythm in mixing face-to-face interaction with remote culture is a challenge, but something we are working toward.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What are some of the tools/technologies that help engage teams for hybrid work?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For customer outreach, social is still key. But for our internal benefit, we rely on chat.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Where do you see AI/ML impacting software sales process?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I am not scared of AI and machine learning taking over jobs. My philosophy is to embrace it, so it doesn’t make you obsolete. I see a world in which customers and reps will use technology primarily for research. But people will likely always want to talk to a human being following their digital research. Sales will have to evolve in that sense, but customer engagement will always be there. It’s a relationship business and customers want to know that they are getting the right care.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s your go to productivity hack for managing day to day sales and staying focused?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Waking up early to get ahead of the email rush is the first.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are two types of people on a smart phone – those who can handle the red dots and those who cannot. I am one who cannot, so I utilize “do not disturb” mode which has helped tremendously to stay focused.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I also recommend blocking off an hour of the day to get through the things you are supposed to get through – make sure you are dedicating yourself to your job while also taking on all the other demands from below and above you.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What’s the most important lesson you’ve learned in your career so far?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Patience. Be patient and vigilant with the goals in your life. Make sure everything you do moves toward them but be patient because things do not come overnight.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you could recommend one book or resource for mastering sales what would it be?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“How to win Friends and Influence People” by Dale Carnegie is a classic. Sales is a relationship business, and this book gives training and tactics that stand the test of time.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another is, “Extreme Ownership” by Jocko Willink. This is a masterclass in how to be accountable.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"value\":\"About the Guest:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Marc Perez is the VP of Sales for the Americas at \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.qt.io/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"the QT company\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". QT is a global software company, trusted by industry leaders and millions of developers worldwide; proving cross-platform solutions for the entire software development lifecycle. You probably interact with QT-developed applications, smart devices, and interfaces every day and do not even know it.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7ba0d27b-ac0b-5633-803a-5cd5278275ae","title":"July 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"July 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"july-2023-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2023-07-18T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI heats up the digital workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The weather is getting warmer and so is the interest in artificial intelligence at work. The interest in large language models and content generators will certainly continue to surge over the summer, but what role will it play in the employee experience. We have a few ideas...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/forgotten-ai-more-than-content-gen-for-your-digital-workplace\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Forgotten AI: There's More Than Content Gen for your Digital Workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI can deliver more than just content generation for the digital workplace. Explore the forgotten AI that can improve employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From The Ringer\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.theringer.com/2023/7/5/23784777/how-the-digital-workplace-broke-our-brains\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How the Digital Workplace Broke Our Brains\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Calvin Newport and Derek Thompson discuss how the digital workplace broke our brains.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From HR Dive\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.hrdive.com/news/notification-fatigue-productivity-asana/623419/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Notification Fatigue is Tanking Productivity\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees in the U.S. are overwhelmed by their notifications - here's a look at findings from Asana's latest report.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Gartner Digital Workplace Summit Session: Mastering Digital Friction\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3dMEQUrWtql31MzZi8V1Yw\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Last month, Workgrid's Rob Ryan and Frank Pathyil presented at the Gartner Digital Workplace Summit. In \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/resource/video/mastering-digital-friction-with-guided-attention\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"this session\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", they explore what causes digital friction and share a few case studies on how world-class organizations have created frictionless experiences using intelligent technology and AI in the digital workplace. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"App of the Month: Time Sheet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help improve the accuracy and timeliness of employees' timesheet entries with the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/ukg-ready/timesheet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Timesheet Approvals app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". Employees can enter, edit, and submit their timesheet hours right from within Workgrid, reducing context switching and streamlining the process.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This app also includes a series of notification features that help keep employees up-to-date including an approval request sent to managers, and daily reminders for employees, nudging them to complete their timesheet if it hasn't been submitted already.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3YpzrQwtl7QwbqAdNxstFC\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"view all apps\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"d1d5a411-fdb0-5a69-96b1-e2bf51a0dd47","title":"Forgotten AI: There's more than content gen for your digital workplace","externalTitle":null,"slug":"forgotten-ai-more-than-content-gen-for-your-digital-workplace","publishDate":"2023-07-06T00:00-04:00","editorPick":false,"category":[{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/691P61NTIJkO67sWCddV7m/7e258fd6a881b39e1cdd25bd78a43d84/forgotten-ai-blog-stock-photo.jpg"}},"description":{"description":"While large language models and content generation seem to be the shiny new toy, let's look back, if just for a moment, to remember and respect the workhorses of modern AI."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Large language models and content generation have the business world mesmerized and fixated on new, unimagined possibilities now literally at our fingertips. While groundbreaking and awesome in the true sense of the word, LLM is not the only AI technology that can make business and the digital workplace better. We’re so bewitched by the shiny and new, it’s easy to forget about trusty translation capabilities and consistent content moderation. Once-seductive cognitive services are now lurking by the punch bowl, instead of at the center of the dance floor.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I’m here to call us back, if just for a moment, to remember and respect the workhorses of modern AI. To again experience the delight of intelligent automations, alerts, detections -- of smart technologies that have your back when you’re on the frontline of battle for a better employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To guide us in this trip down memory lane, Workgrid has just released four new apps that harness the power of different AI technologies that create a safer, more inclusive digital workplace. Journey with me to revisit these neglected technologies and show them a little appreciation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Content Moderation app: Stewarding an open but safe environment\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s critical for employee engagement and well-being to maintain an inclusive digital workplace, free of harmful content. Workgrid's \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/igloo/content-moderation?utm_campaign=workgrid-orga[%E2%80%A6]ce=linkedin&utm_content=linnae-ai-article&utm_term=0723-post\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Content Moderation app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" uses Azure AI content moderation AI services to detect and flag offensive content in user-posted materials on the Igloo Intranet platform. If a content violation -- such as profanity -- is detected across blogs, forums, or wikis, then the app sends an alert to administrators, empowering them to review the post and take appropriate action promptly. This powerful app helps maintain a safe and respectful environment for employees to collaborate and share information.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Out of the box, this app integrates with Azure and Igloo, but you can use the Workshop no/low code app builder to modify the template to work with other services and data sources.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Having done a rotation in corporate communications for a few years, I know the peace of mind an app like this can provide. We want employees engaged and empowered to share, but there’s always the chance in rapidly evolving cultural climate – or across cultures – that the words we choose are not safe for all. Precautionary tools that flag potentially harmful content for review can give us the freedom to encourage more engagement and participation from all.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4ZGkNA5lI3kPNXnTaEcGgm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"PII Analysis app: Safeguarding sensitive data\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Protecting the personally identifiable information (PII) of employees and customers alike is a top concern for businesses, but when users can post their own content in the digital workplace, sometime too much information is unintentionally shared. Workgrid's \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"http://%20https//www.workgrid.com/template/igloo/pii-analysis?utm_campaign=workgrid-organic&ut[%E2%80%A6]ce=linkedin&utm_content=linnae-ai-article&utm_term=0723-post\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"PII Analysis app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" uses Azure AI language services to scan blogs, forums, and wikis within the Igloo intranet platform and alerts administrators when PII is detected. By proactively and automatically searching for PII, organizations can mitigate the risk of data breaches and uphold strict privacy standards.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As with the Content Moderation app and all templates offered by Workgrid, the PII Analysis app can be modified to work with other services and data sources.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1N8vVfphOp4OkvYNpbSdxI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Translation Reference app: A globally inclusive digital workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Effective communication in multiple languages is essential for businesses with diverse teams and international operations. While AI translation services work seamlessly in conversational interfaces today, when language content is within an app in the digital workplace, it can require some additional work to globalize it. Enter Workgrid's \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"http://%20https//www.workgrid.com/template/aws/translation-reference?utm_campaign=workgrid-org[%E2%80%A6]ce=linkedin&utm_content=linnae-ai-article&utm_term=0723-post\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Translation Reference app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", which app provides app admins and builders with a reference model to add AI translate services to practically any app. Including both Azure AI and AWS AI services, you can add “translate nodes” to enable automatic content translation between any two supported languages to create a more inclusive digital workplace.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2oTozy5OKEOlxkbVt0GbcW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Content Genie app: Wishing for a little content help\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I confess. We too are smitten with generative content. But must we choose a loyalty? Can’t we have both the Volvo of AI and the Tesla? All kinds of AI services for all kinds of purposes? We can! And you can too.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Introducing Workgrid's \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/content-genie\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Content Genie app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", a generative content tool that provide employees with a simple interface for creating business content. Based on Azure AI’s LLM, the app prompts you to select a content type (such as a blog post, email, or speaker notes), choose a writing style (such as professional or marketing), enter a brief outline, and set a preferred word count. Before you finish a sip of your coffee, the Content Genie grants your wish for a solid draft of your content. This AI-powered app is a tremendous time saver and productivity booster by helping employees take the first step in writing. I spent many early years of my career as a copywriter, and even as a writing professional, getting started was always the hardest part. An app like this would have saved me hours back then, and today, it cuts my writing time in half.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Moreover, by building dropdown options into the app, it also starts to teach employees how to set parameters for LLM and what it can do with the tool beyond writing limericks in the style of a favorite celebrity.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For early generative-AI adopters, we are also exploring building LLM capabilities directly into our conversational assistant – meaning employees won’t have to call up an app for help creating a content draft. They will be able to ask the Workgrid conversational assistant directly for they help they want. Adding this capability as an option will enable organizations with a range of appetite for AI to choose the experience that’s best for them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1KzNvML6DGJWnY5ciBrJn0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In a world where digital friction plagues employees' workday, and where it seems like the to-do lists just grow instead of shrink, AI apps can help support the employee experience in more ways than one. While shiny new AI advancements may be the talk of the town, we must remember to appreciate the more humble AI services that provide powerful delighters to make the digital workplace better for all.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To stay up to date with the latest Workgrid updates, subscribe to our \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"product update email\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"87c8bfc4-4883-5073-9e32-72f2f688955d","title":"Workgrid June 2023 Product Updates","externalTitle":"Workgrid June 2023 Product Updates","slug":"workgrid-june-2023-product-updates","publishDate":"2023-06-28T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we're excited to announce three new AI focused app templates!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"June Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Over the last few weeks AI has been the talk of the town, so it may come as no surprise that four out of five apps from this month's product release are AI focused templates. One of our favorite things about these templates? They are ready to go, bring your own large language model service to power up the app with a vendor you trust and get the apps live in hours, not weeks.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Learn more about the latest releases:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Use AI to help employees generate creative and engaging content quickly and efficiently.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simply provide a brief outline, select your tone, and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/content-genie\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Genie\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" will leverage generative AI to draft your desired content, from blogs and emails to speaker notes and team icebreaker content.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Moderation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help prevent offensive content from making its way to employees by \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/igloo/content-moderation\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"sending an alert to administrators\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" when a content violation, such as profanity, is detected in user-posted content on an Igloo Intranet. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This app leverages your existing AI services and includes three notification features - blog moderation, forum moderation, and wiki moderation. If Igloo is not your intranet provider, the template can be updated with a different data source using \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's no-code app builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4ZGkNA5lI3kPNXnTaEcGgm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"PII Analysis\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Scan blogs, forums, and wikis for personally identifiable information (PII) with the help of the\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/igloo/pii-analysis\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" PII Analysis app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". This app helps protect employees' sensitive data by sending a notification to administrators when PII is detected in Igloo intranet content.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If Igloo is not your intranet provider, the template can be updated with a different data source using Workgrid's no-code app builder.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1N8vVfphOp4OkvYNpbSdxI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Translation Reference\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This app provides builders with an example of how to add a \\\"translate\\\" node to practically any app, enabling them to automatically translate content between two languages. The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/aws/translation-reference\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Translation Reference app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" uses either AWS or Azure translation services.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2oTozy5OKEOlxkbVt0GbcW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Submit and Approve Timesheets\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The latest timesheet app is now available for UKG Ready. The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/ukg-ready/timesheet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Submit and Approve Timesheets app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" enables employees to enter, edit, and submit their timesheet hours right from within Workgrid; and it sends an approval request to managers, allowing them to approve or reject the timesheet from within the notification.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3YpzrQwtl7QwbqAdNxstFC\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Explore App Templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's catalog boasts \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"50+ app templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" available out-of-the-box. Deliver the app as is or use our drag-and-drop no-code builder to customize for your preferences. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Schedule a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a Workgrid representative today for an exclusive look at how our apps can help support your digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"29cefc58-fbc9-53ba-9179-b6f4a6a94675","title":"June 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"June 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"june-2023-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2023-06-21T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take a vacation from digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Summer is here and it's time for a vacation... from digital friction. As we move into the second half of the year, it's time to take a serious look at the digital friction plaguing employees. It's time to leave application overload, digital noise, and constant context switching in the past and improve employee experience with the help of intelligent technology and AI in the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Reworked\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/employee-experience/digital-employee-experience-transformation-isnt-just-about-efficiency\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Employee Experience Transformation Isn't Just About Efficiency\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If organizational leaders aim workplace digitization solely at efficiency, they may miss the bigger target: driving productive employee emotions and behaviors.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/3-insights-from-the-gartner-digital-workplace-summit\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"3 Insights from the Gartner Digital Workplace Conference\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Themes from the 2023 Gartner Digital Workplace Summit. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From VentureBeat\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://venturebeat.com/ai/how-generative-ai-is-changing-the-knowledge-paradigm-for-enterprises/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Generative AI is Changing the Knowledge Paradigm for Enterprises\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn how new generative AI experiences are unlocking the full potential of data in enterprise environments and reducing time to knowledge.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Who's Out\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide insight into who will be out of the office for the week with the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/microsoft/whos-out\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Who's Out app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". This app informs employees of who on their team is scheduled to be available during the week to facilitate collaboration and planning.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This app template integrates with Microsoft Outlook, notifying employees each week when their teammates (including manager, manager's direct reports, and direct reports) have an out of office event on the calendar.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"SevWaq6slry4ShLXJRGGz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"595dc6d8-cf3a-5336-bc61-2b233108843a","title":"3 Digital Workplace Insights from the Gartner Summit","externalTitle":null,"slug":"3-insights-from-the-gartner-digital-workplace-summit","publishDate":"2023-06-20T00:00-04:00","editorPick":false,"category":[{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7mBppdc1047b8MN4Egeg6B/efdfd80f034a5f96f545d3215b66d883/conference-stock-photo-blog.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7mBppdc1047b8MN4Egeg6B/efdfd80f034a5f96f545d3215b66d883/conference-stock-photo-blog.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7mBppdc1047b8MN4Egeg6B/efdfd80f034a5f96f545d3215b66d883/conference-stock-photo-blog.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 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Gartner Digital Workplace summit, which was full of insights, learnings, and guidance across all aspects of the digital workplace.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall, the conference was full of energy with digital workplace leaders rallying together to find solutions and new ideas to make the digital workplace better for employees. Here are a few common themes we heard conversing at the booth and throughout analyst sessions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1) Focus Your Digital Employee Experience on Helping Employees  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are having difficulties with technology at work and as a result the digital employee experience is suffering. This was a common theme across many sessions.  Over the last few years, the problem has only gotten worse, as many organizations have had a technology-led approach instead of an experience-driven approach. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Since the pandemic, technology has been implemented at an unprecedented rate. Gartner shared survey results that showed on average 11 applications are used on a daily basis, up from 6 in 2019 with:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"36% of employees reporting using 11-13 applications \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5% report using 26+ applications \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now you may be thinking, eleven isn’t that many…but when you compare that to the average in 2019, the number of applications per user has almost doubled!  \\n\\nThe complexity of all these applications in your digital workplace is causing digital friction with serious consequences.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5BQv1pF3OzgrX1aZvwp8P\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the major culprits of digital friction is that when we purchase new tools, we do not decommission the  old systems the new tools were brought in to replace. Words of advice that Gartner shared: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understand the factors that contribute to adoption readiness. There are both external and internal factors from corporate culture, leadership behavior, financial structure, ownership and organization change.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make the digital employee experience a priority with an experience-led approach, not a technology led approach.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Create a program around your digital employee experience and define the values you want your digital employee experience to support.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees learn what is the right tool for their job and help teams form strategies for how they work (when to use email vs. other tools, etc.)  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Promote digital dexterity and champion digital skills  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2) Employee Experience Metrics Will Be Leveraged in New Ways \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We can expect that everything in the future of work will be measured. But the question is, how will we put this information to use?  Although there is a lot of disparity in how people feel about being monitored at work, in our personal lives the average person is comfortable with brands like Amazon or Netflix using our behavior metrics to recommend things like new book titles or movies. This is because there is a benefit exchanged for us as consumers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Surprisingly, the same sentiment exist in the workplace. According to a Gartner survey, the majority of employees agreed they are comfortable with having their activity monitored as long as the data is used to benefit the employee. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what type of monitoring do employees accept in return for being more productive? Surveyed respondents said they would be interested in the following insights: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I want to be aware of career development. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I want help finding information to do my job. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solve my problems proactively so I don’t have to call you (IT support). \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I want you to streamline my notifications. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get advice on performance improvement. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The key with any type of monitoring is to be transparent with what you are measuring, what you are using the data for, who has access to the data, and allowing employees to opt-in instead of opt-out. Build with privacy by design, allowing people to opt-in exchange for what’s most important to them. Most importantly, keep trust with employees, and refrain from using the data in ways that do not benefit the employee such as monitoring all their device activity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner sees a new technology category emerging called Workstyle Analytics which is a data-driven method to identify digital friction impacting worker performance and organizational productivity while protecting employee privacy. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The capabilities of Workstyle Analytics include looking at data across workers app usage, data across systems from calendars to time clocks, organization structure, and collaboration patterns to analyze working behaviors to provide workers positive outcomes including skill development, guided attention to help with notifications across applications, and nudges that help inform employees with information that benefits them (DEI, wellness, efficiency tips, etc.). \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"60oR4v3IjpZFxVrXnjSDZ1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3) Hybrid Work Must Be Flexible, Not One Size Fits All\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There were various conversations and sessions discussing hybrid work. The key takeaway is that there is no one size fits all approach or answer. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5c8So7u7L8YzVhaiqwejCs\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Much of the guidance given focused on understanding the wants and needs of employees and designing programs around how they prefer to work – which includes considering also changing how work is coordinated. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Coming into the office for many will require a motivator, obligation, or inspiration. Face time with colleagues was discussed as a main driver for employees. If your organization is having employees come into an office and they are essentially working by themselves, advice was given to consider changing or being flexible on how work is coordinated. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, in-office work can be coordinated by local areas and or by project. Consider having projects worked on by people who can go to the office on the same day, ensuring the face-to-face interaction if that is a benefit for your organization. An entire session was dedicated to the concept of using a gig-style approach to coordinate work for effective hybrid working. Using gig-platform principles, the platform or technology would match up workers based on their skills and experience and where/how they work to projects and jobs. To effectively scale work coordination and internal talent mobility, automation is key to match work to workers. Similarly, leaders should ensure there are different working spaces that accommodate different behaviors. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider what brings employees into the office? Create spaces for concentration, confidentiality, collaboration, and what Gartner described as collision-meeting, workspaces that allow people to meet new people. Meeting new people at work is an important aspect of building relationships and connections that has likely been down since remote work has taking over.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we look forward, it’s clear that the digital employee experience will continue to evolve as technology and work styles do too. Navigating these waters can be tricky, but leaders should invest in experience-driven tactics that focus on their employees’ needs.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Big change will require a new mindset and approach, one that views employees like consumers and focuses on delivering digital workplace experiences instead of technology solutions. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re looking to take action right now and start improving your digital employee experience, Workgrid’s \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" takes an intelligent approach to experience-driven design by empowering employees with a frictionless experience for accessing everything they need to know and take action on across all their systems. By surfacing communications, alerts, and tasks in the existing channels employees work in, Workgrid dramatically reduces digital friction and helps employees spend more time on the meaningful work they were hired to do.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re interested in learning more, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"contact us\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today for a product demonstration!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"f830a520-86b2-5fc7-867e-927392b43b58","title":"Attention, Please. Mastering Digital Friction with Guided Attention ","externalTitle":null,"slug":"attention-please-mastering-digital-friction-with-guided-attention","publishDate":"2023-06-15T00:00-04:00","editorPick":false,"category":[{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Guided Attention","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1z4XXVbyB939eUiEvqII28/91668ece84b3ad0ead1794aa31da953e/mastering-digital-friction-rob-frank-2023.jpg"}},"description":{"description":"This month, Rob Ryan, Workgrid’s Director of Product Marketing, presented at the Gartner Digital Workplace Summit. Here is a summary of his presentation."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This month, Rob Ryan, Workgrid’s Director of Product Marketing, presented at \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-Software-Gartner-Session-Documentation.pdf\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"the Gartner Digital Workplace Summit\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". The presentation focused on understanding digital friction and shared stories on how world-class organizations have created frictionless experiences using intelligent technology and AI in the digital workplace. \\n\\nHere’s a recap summary of what we covered! \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The State of the Digital Workplace \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We all know that the way we work has changed drastically over the past few years as the pandemic accelerated both business and digital transformation – and today we are seeing the downstream impact on our workplace. Things like remote and hybrid work, increased virtual collaboration, and real estate divestment have all become the new norm. They have also continued the fragmentation of the digital workplace. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This fragmentation has accelerated the pain of the modern work environment. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here’s a fact that perhaps dawned on you in your early 20s or 30s... Your life is a triumvirate of thirds:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1/3 of our life is spent sleeping \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1/3 doing the things you want to do \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1/3 of your life working \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But over 50% of working time is wasted, grinding against technology that was supposed to improve lives. According to the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://hbr.org/2022/08/how-much-time-and-energy-do-we-waste-toggling-between-applications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Harvard Business Review\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" employees waste half their day context switching, on average up to 1200x a day.  At first glance the idea of 1200 screen changes a day seems impossible to fathom but this is what it looks like. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4Rqh5AaOrdGxhmZ0odqxjc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our relationship with work technology has deteriorated. Employees are working for the tech, and not the other way around. This \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/overcoming-the-3-leading-causes-of-digital-friction\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"digital friction\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" impacts our employee experience, our relationships, and our health. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But it doesn’t have to be this way. It’s about leveraging the latest tools and platforms to enhance our work, while also prioritizing our well-being and relationships with our colleagues.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How Digital Friction Impacts Work \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If communications and key information is missed that should have been read, understood, and consumed, the result is less strategic alignment, lower trust, and lower engagement. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If time is wasted app hopping, context switching, and waiting for approvals, it leads to a decrease in productivity, flow, speed in decision making, and continues to erode our ever-decreasing attention span. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"And if we continue to bombard employees with too many notifications, pings, dings, alerts, and hide information away, where they spend the majority of their time grating against workplace technology, it will kill motivation, lower employee experience, and increase stress.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Why Isn’t Digital Friction Addressed? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You may be asking, if this is such a big problem why aren’t organizations working toward a solution? Here are a few reasons: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Learned Helplessness – This is how we’ve always done things \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No One's Job – There is no clear owner \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Walled Applications – Technology is acquired in silos with different departments owning differing technologies\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Competing Internal Priorities\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Frictionless Digital Workplace \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At Workgrid we believe there is a better way of working. The way we get there is by effectively managing the friction of the day which starts at the cascade of backend systems. Workgrid helps to cut through this clutter by connecting to the everyday business apps you already use and surfacing the information and tasks employees need to know and take action on. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To get started with removing digital friction,  we recommend beginning with optimizing the delivery of key systems. What are the technologies employees frequently access? Things like time-off balance, pay data, office alerts, or procurement and travel requests are a great place to start. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Prioritizing the delivery of the information from these systems, into the channels in which your employees work, helps to remove the unnecessary context switching that decreases productivity throughout the day.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Imagine a digital workplace in which in the few minutes before your next meeting you could accomplish several tasks... \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What if you could just find out your new chair is coming versus going to ServiceNow to read it?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What if you could just OK your employee’s day off instead of navigating all the way into the system? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What if you could find out that learning has something new and interesting? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What if the system could slip in a reminder to take a day off? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What if you could quickly check your paystub was updated to show your new 401K approach? \\r\\n\\r\\n…and this was all done before your coffee was fully brewed? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid is your new Digital Assistant \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Workgrid digital assistant guides attention, action, and engagement - bringing information into the channels you work in – like the intranet or within your collaboration suite like Microsoft Teams. The digital assistant presents personalized tasks, and information from across the organization alongside important employee data, like pay slip information and time off balances. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"To Knows\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" create a personalized, contextual news feed that includes global news,  \\r\\nas well as news targeted by location, Strategic Business Unit, job function, etc.  \\r\\nTo Knows also deliver proactive alerts from source systems such as Oracle HCM  \\r\\nto notify employees about preferred information, such as job postings. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"To Dos \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"create a unified notification stream for systems like Workforce, Chrome River,  \\r\\nand SAP Ariba. This enables workers to view and act on routine tasks that need their attention  \\r\\nfrom across the enterprise, such as approving vacation requests and expense reports.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Microapps\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" give employees seamless access to the specific functionality they need from  \\r\\ncore enterprise systems like Workforce, SAP Fieldglass, and Power BI, right from the intranet.  \\r\\nThis makes it easy to view pay slip and time off data, assign tasks, view talent metric reports and more \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Customer Stories \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Optimizing for App Overload \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A few years back, Liberty Mutual Insurance – our parent company – began to understand that digital friction was becoming a growing irritation to employees. They looked at the common challenges organizations face: cognitive overload, delayed approvals, ignored or unconsumed communications etc. and they looked at the root causes— \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Missed communications \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Too many login screens \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Too many notifications \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Multiple step approvals in third-party systems \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Multi-step workflows \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"App hopping \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Information overload \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Liberty Mutual realized that they could fix these challenges; and if they can address the root causes one by one, they could deliver a far great employee experience. They stepped back to understand the problem deeply and defined a vision for the future state, one which looked frictionless and felt engaging. They began slowly mapping to an NEW Future… \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One that put the employee at the center of the employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Intranet_LibertyMutual_CaseStudy_2021_Final.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Liberty Mutual Insurance uses Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to optimize the employee experience by integrating the most important tasks and information into a single multichannel interface. This helps employees work more efficiently because they can access key resources and information without the need to log-in or app hop into another system.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overcoming Information Overload\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Let’s take \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-frontline-worker-case-study.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"one of our customers\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", a Fortune 200 CPG, plagued with digital friction and looking for a better way to work. Their first step was understanding the persona, conducting studies to gain a better sense of the day in the life of a field rep, understanding the routine systems, processes, and interactions with customers.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What they found was employee starts their day in the office at a workstation getting ready for their meetings of the day required the reps to access multiple systems, logins, wading through too much information and records. They would need to manually research any business condition changes, product and pricing changes that may have impacted their accounts. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The analysis concluded that context switching and archaic process decreased productivity. The reps were then using an outdated methods, processes, printing any documentation such as pricing sheets and sku sheets and hand carrying these on site to meet with the customer.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This caused various miscommunication and inefficiencies and lower customer satisfaction – with unknown loss of revenue. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Using Workgrid, the company was able to arm their field sales team with a multichannel digital assistant. They could start their day getting a holistic sense of upcoming events, meetings, news and alerts or leads, product updates, sales KPIs, and communications and information related to changing business conditions. With streamlined access to the tools and resources they needed to best serve their customers, each sales rep could receive personalized information for their accounts including key product and pricing changes tailored to their book of business through the digital assistant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These changes and access to info could be access and delivered intelligently, ultimately leading to greater customer satisfaction and increased quota attainment per rep.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Minimizing Noise \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A non-profit organization in the education sector uses Workgrid to guide employee’s attention  to minimize the noise created by a plethora of third-party system pings, dings, and notifications. This helps reduce the distractions that pull employees out of the flow of their work. It also aides in giving employees a more effective way to find pertinent information and research answers, resources, and policies with the use of the Workgrid Chatbot. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Prior to the use of Workgrid, employees used a Slack channel to post queries and questions to more than 1,600 network members. It was a process akin to yelling questions in a crowd and expecting a valid response -  highly inefficient and riddled with flaws, with no way to validate answers or even determine what was considered an official response. The process became a significant distraction for all members. The abundance of pings was a notifiable drain on the productivity of the person seeking the information, and everyone else who had to assess the flood of questions and responses received. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Leveraging Workgrid’s natural language chatbot, the organization will be able to eliminate this detrimental incursion of peer-to-peer questions. The chatbot will become a destination that gives employees personalized, contextual answers to routine questions. Once populated with the most common questions, responses, and actions, it will become a single source of truth for information from across the business, estimated to save the business more than $1million each year, between productivity time-savings and deflection of costly help & support tickets. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI + Guided Attention Technology  \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As we look to the future, AI will play even more of a role in these digital work experiences. Take for example the role of a manager. They are often  bogged down with tasks like approvals. Experiences driven by artificial intelligence can help reduce digital friction and aid in the speed of completing these managerial tasks.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Typically, a time off request may come to the manager buried deep in an email inbox. The manager would see the request notification, log into the time management system to view the details, switch back to the calendar to see what other team members may be off that day, and navigate back to the system to approve or reject the request. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the example below, Linnae has requested time off. In the background the digital assistant fetches the request, determines the best possible time to send this notification to the manager based on urgency and calendar. Then it checks the team members' PTO scheduling to see if there are any other folks who have time off, providing the manager with a breadth of detail to help them review, approve, reject, or snooze in just a click.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"vdqXrajrZ2BQDVQ9WP9Iw\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Another example of intelligence in action is workplace travel. Perhaps an employee has upcoming travel scheduled and to help prepare, the digital assistant delivers travel insights directly to them. Not only will it remind the user of their upcoming travel, but provide internal office information, such as requesting badge access and meeting room details. These sorts of experiences remove burdensome information finding by using guided attention technology to surface what employees’ need to know. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Closing Thoughts \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The world has changed – but people have not. If workplace leaders can step back, understand the work day and the world as it appears to our employee, we can reduce the digital friction from their day giving them back time, attention, and focus. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the end we can create digital workplaces that foster the type of employee experience we all want, modern, personalized, and human centric. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"a0a382fd-2aed-5c85-b715-1acdeb6a6130","title":"Improving Employee Experience with Microapps ","externalTitle":null,"slug":"improving-employee-experience-with-microapps","publishDate":"2023-06-09T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7kkQQnrMYJRFtQw7wz46nP/1aba6a0bba57a7e79e3bae0ab780e478/stock-photo-employees-at-work.jpg"}},"description":{"description":"What role can microapps play in the digital workplace? Here are a few ways these applications can improve employee experience at your company."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is a Microapp? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We live in a world where there is an app for everything from watching the latest shows to calling a car, ordering dinner, and checking your daily horoscope. There is no doubt you know what an “app” is. But let’s explore a more specific variety of applications, the microapp.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps are hyper specific applications, typically designed to perform only one specific task or use case. Due to the nature of a microapp’s lean functionality, the apps carry beneficial features such as low costs and customizability. Most microapps are developed to work independently and are often tailored to target user experiences. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"50r467yD5rQ5xQdsW5geCR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps & the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what role can a microapp play in the digital workplace? A fair question considering the digital workplace is saturated with technology. It may come as no surprise that digital friction, the unnecessary effort it takes for employees to use technology to get their jobs done, is challenging managers and employees alike. In fact, according to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/state-of-modern-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this study\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", 73% of managers' report that technology gets in the way of their productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps offer a unique solution for overcoming digital friction, bypassing cumbersome login processes or dated UI experiences of legacy enterprise systems, giving employees simplified access to information and tasks in the channels they work most. With microapps, a digital workplace can transform into a digital destination. Reducing context switching, a key player in employee frustration and decreased productivity, is just one of the many benefits microapps bring to the digital workplace. Additional benefits include: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Easy-to-find information\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" | Microapps help employees quickly access the information that’s important to them without having to navigate through complex systems \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplified Processes\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" | By abstracting common tasks and information from back-end systems and centralizing into one single experience, employees can complete tasks more efficiently \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maximize Technology Investments\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" | Create intuitive and sticky experiences that maximize usage of existing tech investments \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"SEh1N112DpWkX7SDGdnoU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering Microapps with Workgrid\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid platform includes a variety of out-of-the-box microapps designed to enhance enterprise systems and improve the employee experiences. Our microapps abstracts tasks and information employees need from core applications, so they can spend less time logging in and out of systems and more time on the work that really matters. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Recently we released a number of new microapps alongside two of our most popular, Pay and Time Off. These microapps provide on-demand access to some of the most important information employees need to know – pay information and vacation balance! The new apps include: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/microsoft/team-note\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microsoft Team Note \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/microsoft/recent-files\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microsoft Recent Files\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/oc-tanner/approvals\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"OC Tanner Award Approvals \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/quick-links\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Quick Links \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Due to the nature of microapps specificity, many organizations may seek to build custom applications. This process can be cumbersome and expensive. With the help of Workgrid’s \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no-code app builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", customers can quickly build and deliver custom microapps leveraging our catalog of templates and data sources or build something completely customized in just a matter of hours not days.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6XKTseQh0t6uMu1CphiMF3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3d7a82db-0b90-5491-941d-877859b49d33","title":"Workgrid May 2023 Product Updates","externalTitle":"Workgrid May 2023 Product Updates","slug":"workgrid-may-2023-product-updates","publishDate":"2023-05-30T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we're excited to announce four new microapps available in Workgrid!"},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"May Round Up\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Microapps made their way to center stage this month with new apps and data sources joining the microapp catalog. This month's release included four new microapps, plus the addition of a new app template for OC Tanner.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Team Note Microapp\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/microsoft/team-note\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Team Note app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" enables employees to send notifications to their manager, peers, and direct reports from within Workgrid. Out of the box, users can draft a notification title, summary, and optional detail, and choose to send to any combination of audience right from within the Workgrid toolbar.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For customers, this means you can now send smart notifications to a limited audience without having to log into the Workgrid Console. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1FZ9ygmg0fQSlOL59nUwAu\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Quick Links Microapp\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Now Workgrid is truly one central location for all enterprise system actions and links with the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/quick-links\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Quick Links app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"! Admins can create a listing of quick links for employees, who can then add the most frequently used links to their favorites section for quick and easy access to popular web pages.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6VlsgsNpUf0Wlbr77HLUuV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Recent Files Microapp\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Provide quick access to recently modified or shared files with the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/microsoft/recent-files\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Recent Files app.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" Integrated with Microsoft, this app gives employees streamlined access to their three most recently modified and three most recently shared files. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2XlMtzqNYbKM4PT6WEpTf6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Time Off Balance Microapp\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/ukg-ready/time-off\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Time Off Balance app\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" template was updated to now include UKG Ready as a data source for either a microapp or smart notification.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" This app provides employees with simplified access to one of their most important compensation benefits - their time off information.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7fQBa55qwN8WD3Szky4G5V\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"OC Tanner Award Approvals\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/oc-tanner/approvals\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Award Approvals\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" app gives approvers an easy interface to approve or decline award nominations. Approvers can take action on award nominations through either a smart notification or the microapp. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4jdguTt5MOSZGpRRRXnxIK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Explore App Templates\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's catalog boasts \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"30+ app templates\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" available out-of-the-box. Deliver the app as is or use our drag-and-drop no-code builder to customize for your preferences. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/schedule-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Schedule a demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" with a Workgrid representative today for an exclusive look at how our apps can help support your digital workplace.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[],\"nodeType\":\"hr\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you enjoy reading about Workgrid's product updates, be sure to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"subscribe to receive the latest news and insights.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"09414d82-f6d6-57d3-b471-24879ec2534e","title":"Digital Friction and the Myth of Multitasking","externalTitle":null,"slug":"digital-friction-and-the-myth-of-multitasking","publishDate":"2023-05-24T00:00-04:00","editorPick":false,"category":[{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4wSnTXRVc9UagDVgE2xRrF/25f088af40cad83ed542be2a58a30e2f/stock-photo-desk-worker.png?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4wSnTXRVc9UagDVgE2xRrF/25f088af40cad83ed542be2a58a30e2f/stock-photo-desk-worker.png?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4wSnTXRVc9UagDVgE2xRrF/25f088af40cad83ed542be2a58a30e2f/stock-photo-desk-worker.png?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4wSnTXRVc9UagDVgE2xRrF/25f088af40cad83ed542be2a58a30e2f/stock-photo-desk-worker.png?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4wSnTXRVc9UagDVgE2xRrF/25f088af40cad83ed542be2a58a30e2f/stock-photo-desk-worker.png?w=2250&h=1500&q=60&fm=webp&bg=transparent 2250w","sizes":"(min-width: 2250px) 2250px, 100vw","type":"image/webp"}]},"layout":"constrained","backgroundColor":"transparent","width":2250,"height":1500},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4wSnTXRVc9UagDVgE2xRrF/25f088af40cad83ed542be2a58a30e2f/stock-photo-desk-worker.png"}},"description":{"description":"There is a myth which persists within most organizations: digital friction is a 'people problem'."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Myth of multitasking (or, it’s a YOU problem)\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Multitasking is often praised as a helpful strategy for managing multiple tasks at once, yet research indicates that we might not be as skilled in handling numerous activities simultaneously as we initially thought. In fact, studies have shown that multitasking can negatively affect workplace productivity, lowering comprehension, decreasing attention, killing productivity, and reducing overall performance. But the myth continues to be spread.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4xzQQkKExUbaNsS5Oq4X7k\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For example, you may be reading from a screen. Right now your eyes are paying attention to the exact words written with the voice in your head. You may have given some focus to tactile touch; but most likely not until you just read the last sentence. Perhaps you have taken account of the smells around you - but you have not been paying attention the pixels on the screen, or the gentle slope of this font. This information is ignored at present because they are not providing you with any value at this time. If you turn your attention towards the sounds around you, what do you now hear? The din of an AC or radiator, the click of a clock, children in the background? This is a fun exercise to understand we are antennas within the world, but with high filters.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How often has this happened to you: it’s a weekly conference call; you give undivided attention to the speaker; perhaps the call continues and you get distracted into replying to an email; when you go back and listen back to the call again - most likely you have lost track of the conversation. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We live within a world of expectation, desire, and complexity; we place ‘horse blinders’ on ourselves to be able to function properly - and that’s GOOD. After all, if you were to be mindful on all the inputs coming into your being at this very moment, you’d be quickly overwhelmed. \\r\\n\\r\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Fables and Myths\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There is a paradox which persists within many organizations. That is, digital friction is considered a ‘people problem’. Many organizations understand digital friction is a challenge. Yet, mitigation of friction is placed back on employees to manage via their executive functions. It’s a YOU problem. The assumption that friction is part of the natural order of the digital workplace. It should be solved by ‘multi-tasking’ - or ‘better time management’.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Truth be told, the human brain was never designed to simultaneously process multiple high cognitive tasks at the same time. Sure, we can mow a lawn, listen to a podcast, and chew bubblegum - all at the same time. However, we could easily call into question the quality of the listening, paths of proper mowing, and mastication. Research indicates that potentially only 2.5% of the population can properly multitask, for the rest of us though - not so much.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Multitasking is a fairy tale, told to job candidates and added to requisitions. This ‘lie’ has led people to believe it is an actual skill; properly developed if you simply possessed the right amount of discipline. But, when was the last time you searched for a document, conversed over slack, wrote a email - all at the same time?\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What Multitasking Is… and its Impact\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When an employee attempts to multitask what they are essentially doing is switching back and forth between different activities - quickly. This rapid context switching can be cognitively taxing, leading to stress, decreased focus. For the employee, this pattern can make it more difficult to perform individual tasks to the best of one's ability, it also leads to increased errors and mistakes.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Impact: Less Focus, More Mistakes\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When we try to preform multiple tasks at the same time, our attention is fractured; this leads to an increase in mistakes and subpar performance on individual tasks. In addition, when we become overwhelmed with many different tasks in which we context switch back and forth, it leads to reduced motivation, increased stress, frustration which only furthers to hinder workplace productivity.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Impact: Lost time and Money\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"One study, conducted by psychologists Joshua Rubinstein, David Meyer, and Jeffrey Evans (“Multitasking: Switching costs”), found that multitasking reduces productivity and impairs cognitive performance. They found that individuals who multitasked took longer to complete tasks and made more errors over those who focused on one task at a time.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In short, multitasking is inefficient. It takes time for the brain to switch between tasks - even micro tasks. This leads to delays decreasing productivity. It takes time for individuals to refocus and get back into a state of flow..\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When multiplied across days, weeks, and entire headcount - this leads to a high levels of decreased productivity. All in spite of the belief that multitasking allows a person to get more done in less time. However, this belief persists, even promoted on resume key-words; but it is not supported by scientific evidence. The research suggests that multitasking can have a negative impact on cognitive performance and productivity. As we intuitively know, it is generally better to focus on one task at a time in order to maximize efficiency and performance.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Impact: Relationship erosion\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is less discussed is the potential impact of multitasking on our relationships. When we multitask, with others, or on a conference call - we are not fully present in our interactions.  This is telegraphed in our behavior. It can lead to misunderstandings and reduced interpersonal connections. After all, how do you feel when we know someone isn’t full present with us when we are trying to collaborate?\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Impact: Stress and Anxiety\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From a vitality perspective chronic context switching harms our health. The switching can lead to increased levels of stress, anxiety, and eventually burnout. These symptoms can manifest physically as headaches, fatigue, or worse. Research has also shown long periods of rapid context switching can impair our memory. When we try to do multiple tasks at the same time, we are less likely to retain information from each event, leading to a reduction in retention.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Impact: Decreased Attention Span\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Moreover, a growing body of research has demonstrated that the pervasive habit of continuously oscillating between screens, information, and resources has contributed to a decline in the average attention span among workers. Frequent digital multitasking has been linked to heightened distractibility, particularly among young adults who have been immersed in technology since childhood (Moisala M, Salmela V, Hietajärvi L, et al.). This persistent toggling between tasks can diminish one's capacity to concentrate, ultimately resulting in a reduced general attention span. As employees become accustomed to constant switching, they may preemptively interrupt themselves, anticipating distractions based on their typical work patterns. The proliferation of attention deficit disorder medications, books on focus, and research on attention underscores the increasing distractibility pervasive in both professional and leisure contexts.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Furthermore, a study conducted by researchers at Stanford University (\\\"Why multitasking does more harm than good\\\") revealed that individuals who frequently multitask performed poorly on tests measuring cognitive control, including the ability to transition between tasks and filter out irrelevant information. The researchers also discovered that heavy multitaskers struggled to concentrate on crucial information and were more susceptible to distractions.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What IS Needed…\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"All of us would love to be more productive - that’s a no brainer. If we are a student, we’d love to be able to study at length with greater focus/recall. As knowledge workers, we’d love to be able to stay in greater states of flow, without incessant workplace distractions. Yet, digital friction is ever present.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What we require is understanding and true leadership at the enterprise level willing to rewrite a future for the employee experience. This requires new thinking around digital workplace design; putting the employee at it’s center.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To rewrite any future properly it takes the mindset to understand that ‘multi-tasking does not exist’ and it can not remain as a reason to ignore mounting digital friction. “Working smarter” is ultimately operating with as little friction as possible, delivering time back to the individual and the organization. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"a7f4f4dc-bbd2-5449-8fdf-f3b293ea986c","title":"May 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"May 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"may-2023-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2023-05-23T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Living in a digital world\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The workplace is moving into a new era.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital transformation has taken us from the foundational internet to the digitized workplace of the early 2000s, and now following years of rapid technology changes and shifts in workplace models, we're entering the era of guided and intelligent experiences. It's no longer about \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"just\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" the systems in place, but rather how those systems impact the employee experience overall.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/resource/video/how-to-reduce-digital-friction-within-your-digital-workplace\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How to Reduce Digital Friction Within Your Digital Workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Catch up with this webinar on-demand for more on how digital workplace platforms can be used as a catalyst for driving a modern digital employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Reworked\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/your-employees-experience-is-broad-your-intranet-needs-to-fit\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Your Employees' Experience is Broad. Your Intranet Needs to Fit\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A look at how the intranet can play a core role in the digital employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/digital-friction-and-learned-helplessness-in-the-modern-workplace\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital Friction and Learned Helplessness in the Modern Workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Why do we tolerate digital friction in the workplace? Here are a few factors to consider.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Upcoming Events\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Gartner Digital Workplace Summit\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Will we see you at the upcoming \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.gartner.com/en/conferences/na/digital-workplace-us?utm_source=sponsor&utm_medium=email&utm_campaign=EVT_NA_2023_PCC23_NPP_STK1&utm_term=homepage&utm_content=homepage&elqTrackId=a8a6c58f21b449029307d381cfa7a831&elqTrack=true\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Gartner Digital Workplace Summit\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"? Visit \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Booth #115\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" at this year's Digital Workplace Summit for a closer look at our latest integrations - including Microsoft, Salesforce, and ServiceNow - that help dramatically reduce digital friction for employees.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Be sure to join our solution provider session on \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Monday, June 12, at 2:45PM PST\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" where Workgrid's Rob Ryan will provide digital workplace leaders with the tools to identify friction, recapture time, and intelligently guide attention. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.gartner.com/en/conferences/na/digital-workplace-us?utm_source=sponsor&utm_medium=email&utm_campaign=EVT_NA_2023_PCC23_NPP_STK1&utm_term=homepage&utm_content=homepage&elqTrackId=a8a6c58f21b449029307d381cfa7a831&elqTrack=true\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Register now\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"Zug2ntq5bEuzOqqBlw8Va\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"App of the Month: Onboarding\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Create a workflow of communications to provide new hires with the right information, when they need it. Help new hires feel welcomed, connected, and engaged with custom notifications to support them throughout the onboarding journey, including the first day, first week, and first month at work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The pre-built \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/template/onboarding/oracle\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"onboarding app template\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is designed for an Oracle HCM Cloud integration but can be customized using Workgrid's no-code app builder.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1UY7K11jonRVSoj03QreCU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For more on 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experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the primary factors contributing to perpetual digital friction in the workplace comes from a legacy good intentions; (as we all know) the road to Hell is paved with similar intent.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The goal to create a modern digital work environment that promotes productivity - for all employees - has led to digital workplaces cluttered with ‘trash’. The tech landscape slowly grows more fragmented over time; new and tenured employees alike wade in cultural learned helplessness.\\r\\n\\r\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"‘The Elephant and the Tree’\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"‘Learned Helplessness’ is a psychological phenomenon, first defined by Martin Seligman and Steven Maier in the 1960s. It occurs when individuals feel powerless to change their circumstances despite the presence of opportunities for improvement.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Perhaps you are familiar with the ‘Elephant and the Tree/Twig’ parable. This story illustrates learned helplessness beautifully. In the parable, a young happy baby elephant is tied to a small twig by a thin rope. At this stage it is sufficient to restrain the elephant. He pulls against his binds, he wishes to be free. He struggles, but he can’t break the bonds - or the tree.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Over time, as the elephant grows older and stronger, he no longer pulls against the tree. Even though he could snap it quite easily. It never tries escape because it has learned to believe that it cannot. This learned helplessness prevents the elephant from challenging its restraints, ripping the tree from the ground and breaking free.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Within the context of employee applications and resources, learned helplessness is reflected in the reluctance (or inability) of employees to seek out better ways of working; even when tools, technologies, and strategies are readily available to enhance their experience.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Think about this for a moment. When an new employee enters the organization they are ‘shown’ around. Their path for collaborating, foraging for information, communicating - have all been dictated for them. The signals, notifications, pings - they have very little control over. While there are personality types which may complain or ask questions about the insanity of work processes - most will accept their digital detention: app hopping, waiting, searching, and wasting their time.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Factors Contributing to Learned Helplessness in the Workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overwhelming Choices + Established Practices:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When new employees join an organization, they are often introduced to a pre-determined set of tools, applications, and resources. This orientation, combined with inadequate training on how to use these resources effectively, can lead employees to accept the status quo rather than seeking improvements. This acceptance of established practices can be further reinforced by a workplace culture that discourages questioning or speaking up.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fear of Rocking the Boat:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Both long-standing employees and leaders may be resistant to adopting new tools, processes, or technologies out of fear that it could threaten their job security, station, or disrupt their established routines. This apprehension hinders many from exploring and embracing innovative ways of working.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lack of Autonomy/Ownership:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees often have little control over the selection and implementation of workplace tools and technologies, which can result in feelings of disempowerment and helplessness in improving their work experience.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overtime there is a natural impact to employees downstream\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduced Productivity and Innovation:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Friction cripples productivity, but continued learned helplessness leads to stagnation. We accept the status quo. As employees become complacent and fail to explore new and more efficient ways of working it adds to eroded organizational innovation.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lower Employee Engagement:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees who feel helpless and disenfranchised in their work environment are less likely to feel engaged and invested in their work; after all they have no say in creating a better work for themselves. This results in decreased job satisfaction and higher turnover rates.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What can we do?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhance productivity, focus, and engagement by integrating your digital workplace with the help of a digital assistant. Learn more about \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/solutions/digital-friction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"how Workgrid helps reduce digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and improve the employee experience.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"78662c56-f3eb-586d-9120-eb2af3a9c0d3","title":"Workgrid April 2023 Product Updates","externalTitle":"Workgrid April 2023 Product Updates","slug":"workgrid-april-2023-product-updates","publishDate":"2023-04-28T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month we're excited to announce three new app templates coming to Workgrid!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"April Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we're excited to announce three new app templates coming to Workgrid! As we look forward, our product roadmap is full of exciting new things including more templates, new Microapps, and an updated Microsoft Teams experience. Here's the latest on our newest app templates:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Salesforce CRM Assignments\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrated with Salesforce, the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/salesforce/assignments\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"CRM Assignments\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" app helps keep sellers and customer account reps informed of changes to customer relationship management records. App users will be able to install any of the three features including account assignment, opportunity assignment, and case assignment notifications.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7AbQBYL87DGfN2EWyjsshB\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Translate and Approve Notifications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We're adding a new data source to the Translate and Approve Notifications app! Previously this app was only available using AWS Translate. With the latest updates, users can use an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/azure/translate\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Azure Translate\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" integration to automatically translate a simple notification.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3BXSwRmHsr0ioAmqWSXctL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet Sentiment, Now with Azure\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Glean powerful insights about what employees say, think, and feel, utilizing Azure Language Services. This app helps content authors understand how their intranet content is being received by readers, sending a notification with a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/template/azure/sentiment\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"sentiment analysis\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" (positive/negative/mixed/neutral) of its comments a day after it is posted.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1kIxw9kk7QP1kBqVEetdcm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More on the Horizon\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We've got a number of exciting product updates slated for the upcoming months, including additions to the Microapp catalog and a new Workgrid for Microsoft Teams experience. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Schedule a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a Workgrid representative today for an exclusive first look.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Discover Workgrid Use Cases and Integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving the employee experience just got easier. Explore this overview of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/use-cases\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid use cases\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to help guide employees' attention to what they need to know and take action on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on integrations and our collection of app templates, visit the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrations catalog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\nIf you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"765cbc09-94ab-588a-9c54-a970bb72668e","title":"5 Ways to Reduce Digital Friction (Right Now)","externalTitle":null,"slug":"5-ways-to-reduce-digital-friction-right-now","publishDate":"2023-04-21T00:00-04:00","editorPick":false,"category":[{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1GfxuSVRZeXOJEzD8pOGWi/cfe7ecfe6a19a77f02f24dbd897f259a/woman-on-laptop-stock.jpg"}},"description":{"description":"From onboarding to offboarding, the digital employee experience is involved in every step of an employee's journey. Here are 5 ways to improve it."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can employers improve the work experience? Here are 5 steps to reduce digital friction:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Strategize\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralize\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guide\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automate\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhance\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Next, we'll explore these steps in finer detail. But first, let's understand what digital friction at work means to the average employee.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is Digital Friction? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you work at a desk job, there is a 100% chance that your work is impacted by technology. In fact, it’s likely that even if you don’t spend your day facing a computer screen, technology plays a role at work in some capacity. It’s also likely that you and your peers face digital friction at work, even if you don’t realize it. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction, the unnecessary effort an employee must exert to use technology, is a detriment to employee productivity. It includes the extra steps taken to complete routine tasks, having to toggle between disparate applications to find information, and the complicated workflows that take time away from meaningful work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The causes of digital friction can be attributed to three main culprits: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application overload – the ever-expanding range of applications and sources where information and activity are hosted. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload – the volume of content, conversations, activity, interactions, tasks, and information employees are expected to continually process. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital noise pollution – the exponential echo effect of signals, pings, and chimes vying for employees’ attention. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5IRRyl5T3d2Hc7PnS56B6X\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The average employee interacts with 35 applications a day, often context switching more than \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.techrepublic.com/article/employees-switch-apps-more-than-1100-times-a-day-decreasing-productivity/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"1,100 times each day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". You might be asking, “so what?” \\n\\nContext switching is just the beginning. Digital friction comes in many shapes – including notification fatigue, complicated login processes, and cumbersome user interfaces riddled with unnecessary steps. These may seem like small challenges, but digital friction isn’t just increasing frustration, it’s also causing a domino effect that’s bad for business. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Missing Important Communications - Employees frequently miss important announcements and time-sensitive reminders. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delayed Approvals - Managers lose approvals amongst other emails, blocking important work or requests from being completed. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time Wasted from Context Switching - Employees lose valuable time jumping from one system to another to complete tasks or lookup common information. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ignored Intranet Content and Communications - Information on the company intranet and other communications isn’t personalized enough for employees to actually stop and read. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what can be done to stop this pervasive threat to the health and wellness of both your employees and your business? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Strategize\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the best ways to start reducing digital friction is to prioritize an employee-centric approach to technology. As one of the main contributors to friction is application overload, it’s critical to think employee-first when it comes to technology. It’s not about taking away or changing the systems in your tech stack, but rather being strategic about when, where, and how employees interact with them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider the steps to submit an IT service ticket. It probably goes something like this: You open the company intranet, search for the IT help desk link, complete the authentication steps to login to the IT system, create the ticket, fill out the details, submit the ticket, navigate to your email to see the ticket has been opened, start messaging on Microsoft Teams with the person who opened the ticket, and finally resolve the issue, all the while trying to finish the presentation for your 3 o’clock meeting.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What if you could simply open Microsoft Teams, and use a chatbot to open and submit the IT ticket? Meeting employees within the flow of work, with the tools they need, when they need it, gives employees more time to focus on actual responsibilities. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3KkBGBSCfIYp05sLiBhpvK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralize\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With major productivity inhibitors like context switching making it harder for employees to get work done, centralized access to information becomes a game changer. Skipping the tedious login processes by providing single-click access to the information employees need to know, like their time off balance or pay data, is an easy win for digital workplace owners.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, the Workgrid AI Assistant surfaces microapps via an omni-present web client on the intranet. From the AI Assistant, employees can navigate to a microapp with consolidated time off balance information, without having to log into the system itself. They can quickly see any communications, notifications, and tasks that need their attention all in the same place. This information can be pushed or pulled depending on how organizations customize their AI Assistant, delivering content in the form of notifications and alerts or surfaced when prompted through chat.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"26Xdade5HCGce9JC1fwK22\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The idea that a person could see notifications, act on tasks, and review information all within one place speaks to another major contributor to digital friction: digital noise pollution. The noise created by constant pings and dings vying for employees’ attention across systems is quieted when consolidated with a digital assistant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In most workplaces today, it’s likely that employees receive their communications in a variety of ways, with email being the primary hub. But inboxes remain cluttered, filled with junk mail, sales pitches, notifications of tags, comments, and upcoming due dates, missed conversations, and the occasional office update. What if you could complete the expense approval with just the click of a button? What if the office construction update wasn’t buried underneath 50 unread messages?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Elevating approvals, corporate communications, required trainings, and HR alerts outside of the email inbox and into a streamlined flow answers those questions. Let’s consider the steps involved with an approval. Perhaps you receive a one sentence email notifying you of an approval you must complete. You begin the steps of the process, leaving your email inbox, logging into the system, finding the approval at hand, and finally completing the task. A digital assistant can simply guide the employee attention to an approval when it needs to be completed, and it can be done in the digital workplace channels employees already work in.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Even better – an intelligent notification stream not only elevates important information to employees in a targeted and personalized manner, but it can also remove messages when they are no longer relevant, keeping the chaos at bay, and employees focused on the tasks at hand.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6PPcznUvqtZ8QemxMuieU5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automate \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With ChatGPT and similar AI technologies becoming more mainstream it’s only natural that more automated processes make their way into the digital workplace. While organizations may be hesitant to fully embrace AI, small improvements such as pro-active nudges can make big impacts on the work day. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid has started to embrace nudgetech, recently launching several apps to help employees with a variety of tasks from missed message reminders to travel itinerary reminders. These sorts of nudges can not only help with practical tasks, like nudging an employee to respond to unfinished conversations, but they can also support overall well-being, like encouraging employees to take time off when they haven’t in a while or prompting them to block off some quiet time when they have a calendar full of meetings. Integrations with systems like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/microsoft-365\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microsoft Outlook\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/concur\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"SAP Concur\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" can make these nudges automated and specific to each employee. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2HN0Wh2z5GZ3lcKDiFyWjn\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhance \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the best ways to ease digital friction is to enhance existing technology rather than simply adding more. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/intranet-modernization\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Amplifying adoption of tools like the intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" through integrations and custom apps opens the door for employees to more easily leverage the systems in place. With the help of an AI Assistant, integrations are easier and faster to implement. The intranet has long been a resource in the digital workplace but far too often has been underutilized, with many organizations simply treating it as a link farm. With integrations, it becomes a digital destination employees visit and utilize regularly. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3JRMP0ZHg6R6dHYnyJgtn9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee experience benefits from reducing friction long term \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today an individual’s employee experience begins even before their first day of work. From onboarding to offboarding, the digital employee experience is involved every step of the way. Reducing digital friction not only helps employees focus, but it can transform how work gets done. Start optimizing your existing technology – learn more about how the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" can help. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c0d006c5-4cda-510e-a1ff-43f3cef0683f","title":"April Edition 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"April Edition 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"april-edition-2023-the-grid-workgrids-newsletter-for-the-digital","publishDate":"2023-04-18T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's time to clean out the closets and clean up your digital workplace. Much like that one drawer full of odds and ends in your home, your digital workplace may be feeling a tad chaotic. In the name of spring cleaning, we're talking about ways to reduce that digital friction and give your organization a better way to work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what we've been talking about lately:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Toby Ward\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.intranetblog.com/people-and-the-intranet/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"People and the Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The most important part of the digital workplace? The people. Toby Ward explores more on people and the intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Constellation HR\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.constellationr.com/blog-news/how-generative-ai-has-supercharged-future-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Generative AI Has Supercharged the Future of Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As generative AI hits the mainstream, workplace leaders must consider how this technology will reshape the digital workplace and the ways in which they can leverage technology to achieve meaningful outcomes for the business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Forbes\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/bryanrobinson/2023/04/09/5-types-of-workplace-experiences-boost-a-companys-competitive-edge-research-shows/?sh=4c5316a744b3\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"5 Types of Workplace Experiences Boost A Company's Competitive Edge\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What makes employees happy and how can leaders use this data to support company success? As we move into a new era of work, these experiences will aim to reduce stress and burnout and promote engagement and productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/3-technology-trends-shaping-the-future-of-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"3 Technology Trends Shaping the Future of the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about three trending technologies for the workplace and take away some practical examples to get started using them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Upcoming Events\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing Digital Friction with your Digital Workplace Webinar\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Join us on \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Tuesday, May 2, at 12pm EST\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" for a webinar exploring how to create more efficient digital employee experience. Workgrid's Janine Marchi, Director of Marketing, and Igloo Software's Brad Rooke, Senior Customer Advocacy Manager, will explore solutions to reduce digital friction and reimagine the relationships between technology and employees. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www2.reworked.co/cw-wb-230502-workgrid-dw.html?utm_source=workgrid.com&utm_medium=email&utm_campaign=wb-230502-workgrid-dw&utm_content=dem-workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Register now.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"31NIZjtVkCC6V4t1NHHhik\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reworked CONNECT\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are you attending reworked CONNECT this May in Austin, Texas? Be sure to stop by our booth for a product tour. Get to know more about Workgrid features including the latest apps & integrations, no-code app builder, chatbot, and more! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4mtj5HcNlqL5xZh3lpjZ0F\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App of the Month: Salesforce Opportunity Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keep teams informed on \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/use-case/sales-opportunities\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"sales opportunities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and notify them when a new opportunity has been created or a stage has changed.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The sales opportunity app integrates with Salesforce and can surface dynamic information from the opportunity record such as account name, opportunity amount, and more, right within the notification. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees who do not have a Salesforce license are still able to see the notification, making it easier to keep stakeholders updated on the sales pipeline!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3lpzk0oxqhs5RWJNiZ4iSP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more on Workgrid's out-of-the-box app templates, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/use-cases\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"view all apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2bZUMq8nmE95c4TAhfvrpw\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ad967a37-27fa-56c6-869c-621768c646b5","title":"3 Technology Trends Shaping the Future of the Digital Workplace ","externalTitle":null,"slug":"3-technology-trends-shaping-the-future-of-the-digital-workplace","publishDate":"2023-04-17T00:00-04:00","editorPick":false,"category":[{"title":"Digital Friction","backgroundColor":"#B79FDB","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6lwfvgwmzAzIcjZdWsYzYS/4761f9c9179f318e39364507352afdaf/computer-stock-photo.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6lwfvgwmzAzIcjZdWsYzYS/4761f9c9179f318e39364507352afdaf/computer-stock-photo.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6lwfvgwmzAzIcjZdWsYzYS/4761f9c9179f318e39364507352afdaf/computer-stock-photo.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 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doubt the release of ChatGPT has taken the world by storm this year. In fact, according to an analysis by \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://news.yahoo.com/chatgpt-fastest-growing-app-history-142338104.html?guccounter=2\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Swiss Bank UBS\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", ChatGPT is the fastest-growing app of all time. Whether or not ChatGPT is ready for the enterprise, there’s an opportunity to leverage ChatGPT and other technology to help improve work processes and the overall employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Research from Workgrid indicates that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/state-of-modern-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"today’s employees are spending an unnecessary amount of effort to use technology to get their jobs done\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". This unnecessary effort is defined as digital friction. The digital friction employees face is causing productivity and engagement issues, leaving employees dissatisfied. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better use of technology can help employees overcome digital friction and get their jobs done more efficiently.  It’s not necessarily about adding or taking away tools, but using technology that aims to help employees with tasks, workflows, and business processes that don’t require learning new user interfaces. \\n\\nA recent report by Gartner®, “Strategic Roadmap: What is the Digital Workplace of 2027 and How Do I Get There?” looks forward to the future state of the digital workplace:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4oNlqDbJcDa7ORciw9T0Ib\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what types of technologies will shape the digital workplace today and in the near future?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's look at three examples that have started to appear in the digital workplace. We'll explore how they work and some practical examples of how you can get started improving the digital employee experience at your organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Superapps\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI: Everyday AI and Generative AI\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nudgetech\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving the employee experience with Super Apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Super apps are \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/en/articles/what-is-a-superapp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"described by Gartner\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as \\\"an application that provides end users (customers, partners or employees) with a set of core features plus access to independently created miniapps. The super app is built as a platform to deliver a miniapps ecosystem that users can choose from to activate for consistent and personalized app experiences.” The super app concept is being touted as a solution to digital friction. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In short, super apps can consolidate multiple services into one app experience. A widely known example is WeChat, a Chinese social media app which allows users to not only send messages, but also access several third-party services like ordering food, hailing a cab, or sending money to friends. All these different services are integrated right into a single app. Sounds convenient, right? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now there may not be as many official super apps in the U.S. yet, and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/ronshevlin/2022/08/01/super-apps-arent-going-to-make-it-in-the-united-states/?sh=24f6d5d22e7d\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"according to Forbes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", super apps may never take off in America. But the key principle of consolidating multiple apps and services into a single app for a purpose-driven experience is a goal that enterprises should strive toward. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Think about any process you may have recently experienced in your personal life. Many of the apps we use every day have multiple services running on the backend, but as users we have the luxury of one single experience. An airline app is a good example. You have one mobile app to book flights, manage upcoming trips, manage your airline perks, and have access to other convenient travel functions from third-party services (e.g., hotel booking, car rentals, etc.) It's likely that many of those features are separate systems on the backend, but you as the consumer get to benefit from one single, easy-to-use interface. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the digital workplace, we are seeing more and more companies building digital experiences that bring together separate services or data from multiple applications into a single experience. They may not be official super apps, but the principle of delivering services and data together to streamline the experience is being mimicked. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rather than forcing an employee to jump to and from multiple apps, data and services from business systems can be integrated directly into existing digital workplace channels such as your intranet or collaboration streams (i.e., Microsoft teams, Slack, etc.) \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance is an example of a company who earned notoriety for their digital workplace, delivering an integrated employee experience by implementing Workgrid’s digital assistant on their corporate intranet. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the digital assistant, Liberty Mutual brings together employee services and data from over ten separate systems including but not limited to their payroll, time management, expense management, procurement, performance review, IT service management, and HCM systems. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1oYbcpvCV4H80XRL3KhnmP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Read more about Liberty Mutual's intranet success story: \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Intranet_LibertyMutual_CaseStudy_2021_Final.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Case Study\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New AI Models to Simplify and Assist People in their Jobs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Artificial intelligence is transforming how people use technology to do their jobs. Today, employees interact with AI broadly, mostly as features within personal productivity applications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees may have recently started to notice small enhancements to the existing software they use every day that help them perform day-to-day tasks. For example, software may use AI to suggest words to help finish sentences or make design suggestions for a PowerPoint presentation. This is known as EverydayAI and it doesn’t require much input from employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The fact that EverdayAI happens directly in the systems employee's use is a huge bonus because they don’t have to go to another app or even think about if they need assistance. Intelligent suggestions are presented to them in a timely, relevant manner, and in-context to the task at hand. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"GenerativeAI (the model Chat-GPT uses) on the other hand is a type of artificial intelligence that can produce various types of content from text, imagery, audio, and synthetic data. The technology has been around since the 1960’s but wasn’t easy to program. Earlier versions of ChatGPT required submitting data via an API and required developers to understand and learn complex programing languages. Fast forward to 2023 and ChatGPT is available as an AI-powered chatbot application built on OpenAI’s GPT implementation. According to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.techtarget.com/whatis/definition/ChatGPT#:~:text=ChatGPT%20is%20an%20AI%20chatbot,%2C%20essays%2C%20code%20and%20emails.\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"TechTarget\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", ChatGPT is defined as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"“an  AI chatbot that uses natural language processing to create humanlike conversational dialogue. The language model can respond to questions and compose various written content, including articles, social media posts, essays, code and emails.” \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"ChatGPT has the opportunity to add tremendous value across an array of use cases, but at this stage many companies are weary to implement it, as they evaluate how to best use the technology in an ethical way that does not put their company and company’s data at risk.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Generally speaking, AI-based conversational interfaces can add a significant amount of ROI to an organization. Chatbots can help automate tasks and speed up the delivery of finding information across knowledge repositories and third-party systems. With the widespread growth of ChatGPT, we will likely see chatbots and conversational interfaces adopted at a higher rate. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to Josh Bersin, a leading HR analyst, “While it’s still early days, I am convinced that the user experience for enterprise software is going to change radically. Instead of scrolling, searching, and pecking at buttons, we’re going to ask a question, get an intelligent response, and then click a button to do more.” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Constellation Research, a technology research and advisory firm based in Silicon Valley, stated that “the broadest and most impactful area of AI will be in general purpose capabilities that quickly enable the average professional to get their work done better and faster. In short, helping knowledge workers work more effectively to achieve meaningful outcomes to the business.” \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.constellationr.com/blog-news/how-generative-ai-has-supercharged-future-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"(How Generative AI Has Supercharged the Future of Work | Constellation Research Inc.)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI at Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you don’t have any chatbots within your enterprise, it’s something to consider for employees. Conversational interfaces have grown over the years in terms of capabilities and can help employees find and consume information. Rather than an employee having to remember what system to log into in order to find information, they could ask a single chatbot question and the chatbot would surface information from multiple systems. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, an employee could ask a simple question such as “what is my time off balance?” or “when is the next company holiday?” In which the chatbot would pull directly from the time off application to deliver a response. Similarly, with access to enterprise systems, a chatbot could be leveraged for more complex or specific questions, such as “what opportunities are due to close this quarter?” surfacing information from the company CRM.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Advanced conversational interfaces deliver more than just conversations. They can also perform end-to-end tasks that automate processes, such as submitting IT tickets and delivering contextually relevant services based on the employees’ intent. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s say an employee asks for their time off balance. It’s likely they are asking for their balance because they want to take time off. In this example below, the chatbot shows the employee their time off balance and then provides the ability to submit time off right from the chatbot interface, should that be the employee’s intent.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Furthermore, companies who offer conversational AI may also leverage their chatbots within existing digital workplace channels such as Microsoft Teams or Slack, creating more integrated experiences that give employees fast and easy access to assistance, whenever they need it.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3MTXJox2WVGVoBY33SjXQC\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nudgetech to guide employees and build positive habits\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to Gartner, nudgetech is “a form of AI-enabled choice architecture designed to elicit behaviors aimed at accelerating targeted positive outcomes at the individual, team, and/or organization level. Nudgetech incorporates behavioral economic principles, hyperpersonalized through AI. Nudges comes with freedom of choice, and are often based on worker behavior data. Including workstyle analytics. These tools are available today but have not been broadly adopted. In the future state these will become integrated into team productivity applications.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nudgetech, based on the nudge theory, centers around using behavioral science to encourage people to make better decisions. Behavioral science studies show that effective behavioral change comes from incremental progress, with feelings of achievement. Nudgetech doesn’t have to be complicated or driven by AI, simply the act of creating workflows to nudge behaviors or actions is becoming increasingly common in the workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This form of AI can be part of an organization's change management initiative. Organizations can start by determining what they want to change and then help nudge employees towards adopting a new behavior or performing actions that align to that behavior. For example, let’s say you wanted to increase employee recognition in your organization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nudgetech at Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Perhaps this isn’t something that has been conducted well in the past, so you need to have employees get into the habit and develop a culture of recognition. Using data from an employee recognition software, you could identify how frequently recognition occurs and nudge employees to recognize an employee when a certain period of time has gone by without any recognition (e.g., one month, one quarter). \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another great example of nudgetech is using it to support employee boundaries. Since remote work took off during the pandemic, many employees struggle to separate work from home and end up working long hours or replying to emails regardless of the time. Microsoft Outlook nudges users to reconsider sending a message if it’s after a certain time in the evening. The message may say something like: “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"You are trying to send an email to Company ABC users outside normal office hours, do you want to schedule this to send in the morning?”\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s great about this nudge is it’s being presented to the employee contextually at the right time. It doesn’t force the user to reschedule but nudges the employee with a suggestion of reinforcement of the company culture and helps remind them to consider their behavior. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Similarly, another example of nudgetech supporting employee well-being is ensuring employees take time off. Here at Workgrid, for example, we recently built a few apps that help nudge employees towards behavior that helps prevent burnout. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Research from \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hbr.org/2022/03/dear-manager-youre-holding-too-many-meetings\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Harvard Business Review\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" showed that 92% of employees consider meetings costly and unproductive. Countless online interactions often lead to Zoom fatigue “ — a condition neuropsychologists say is a big contributor to technostress. In short, more meetings don’t help anyone reach their goals.\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2HN0Wh2z5GZ3lcKDiFyWjn\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By leveraging data from Microsoft, Workgrid nudges employees when it's been over 80 days since they last took a day off or if they have more than 20 hours of meetings over a two-week period, offering suggestions like checking time off balances or blocking the calendar for focus time.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These slight nudges can really help encourage positive behaviors. The best way to get started with any type of technology that can execute nudges is to identify and prioritize areas that need improvement and then create steps to help people make the designed changes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The more specific you can be and the more contextual you can make the nudge especially timing wise or in-app delivery the better chances of delivering the desired outcomes.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's no doubt technology will continue to change and play a large role in the future state of the digital workplace, but with changing technology comes new processes and new requirements across your organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider how an AI Assistant can support your digital workplace, now and into the future. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request a personalized demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to see how Workgrid can help.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"84b10a94-1e0f-5ab7-87aa-157876c6b2fa","title":"4 Ways Intranet Vendors Benefit from a Digital Assistant ","externalTitle":"4 Ways Intranet Vendors Benefit from a Digital Assistant ","slug":"4-ways-intranet-vendors-benefit-from-a-digital-assistant","publishDate":"2023-04-06T00:00-04:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Partners","backgroundColor":null,"fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=768&h=513&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=1366&h=912&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=1920&h=1281&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=3000&h=2002&q=60&fm=webp&bg=transparent 3000w","sizes":"(min-width: 3000px) 3000px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=3000&h=2002&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=768&h=513&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=1366&h=912&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=1920&h=1281&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg?w=3000&h=2002&fl=progressive&q=60&fm=jpg&bg=transparent 3000w","sizes":"(min-width: 3000px) 3000px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":3000,"height":2001.9999999999998},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5hMDlYw02UD3pujS1e7FLz/0fb7c0ec18f1dc50d15cfb335b3e076a/AdobeStock_448613911.jpg"}},"description":{"description":"How do intranet vendors get ahead of the competition? A digital assistant can help."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The company intranet of today is much more than just an intranet. Organizations are looking for their intranet to be a digital destination for employees, providing more features and utility than ever before. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As vendors make pivots, acquire new technology, and enhance their features it is clear the intranet market is heating up. So how do intranet vendors get ahead of the competition?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Answer: a digital assistant. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The functionality of a digital assistant paired with the traditional features of an existing intranet bridges the gap between enterprise technology and the intranet, insulating employees from the complexity of the digital workplace and guiding their attention to the information and tasks that matter most. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Develop and Integrate Faster\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Adding integrations to the intranet can often involve lengthy development processes and expensive statements of work. For many, large amounts of resources and the time required to custom build apps and integrations in-house are not attainable. But in a technology first world, an intranet with expanded integration capabilities means more opportunities for engagement and adoption of the software.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So why not leverage technology that fills the gap?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant gives digital workplace vendors a head start with integrations and apps. With hundreds of data sources and pre-built templates, the time to deploy apps and integrations for customers is trimmed down from months to hours. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2NJaHjyUlG7nfk1SGEFbCR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Amplify Intranet Adoption\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Expanding the breadth of integrations and apps on your intranet brings forward a new level of utility for customers. Where end users previously were drawn away from the intranet to find information or complete tasks, surfacing data via a digital assistant within the intranet amplifies adoption by allowing customers to interact with their external systems without leaving the platform.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant embedded within the intranet gives users the ability to do it all within the flow of work. Imagine the value-add for a customer when their employees can complete tasks like expense or procurement approvals, submit IT help desk tickets, view corporate communications, and quickly access important information like time off balances and pay data, all from the intranet.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Aggregating system notifications, reminders, tasks, and more, not only transforms the intranet into a cornerstone of the digital workplace, it also provides a valuable opportunity for organizations looking to reduce digital friction. Eliminating the context switching between systems and making information easier to find within the intranet improves the overall employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3XpyDhsZbS4DEwq9lu8lYj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Support Customer Retention \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As software competition heats up, vendors must prioritize supporting existing customers and retaining their business. For most organizations customer retention hinges on a few key elements. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customer support services – a strong team of customer success managers and technology support that help, inform, and ensure customers are confident in their experience with the software \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Existing services – the features of the technology that meet the needs of the customer\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Product roadmap – the future of the product and the breadth of features upcoming that will maximize services and energize customers \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What if you could accelerate the time it takes to reach the next set of features on the roadmap? What if you could offer small delighters to your existing customers to better support their needs? What if you could extend your existing features to incorporate more personalization and AI?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The reality is many organizations lose out on contracts because customers are looking for more. More integrations. More personalization. More information. More data. And for many software companies, it’s a challenge to keep up. A digital assistant makes it easier to align with customer needs – by adding the technology and tools to the intranet that support employee engagement without the development of an entirely new intranet. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"28K401KR4VyRGs0KFziGeL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Create Competitive Advantage \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At the end of the day, intranet vendors are looking to establish themselves in a market clogged with software for every niche. A digital assistant can help establish the intranet as the launching point of the digital workplace. No longer just a repository of information or relegated to use only when someone needs to find something, the intranet can become a resource that employees visit and utilize regularly. For vendors, this not only helps retain customers, but attracts new ones by offering an even more holistic digital employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6hDyic3JD9aOIZu9DDEFX6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrating Workgrid with Your Existing Platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From expanded revenue opportunities to a robust integration catalog, enhancing the capabilities that drive value for your intranet is possible by leveraging the Workgrid digital assistant. Our digital assistant joins the intranet as an omni-present toolbar, bringing features from chatbot to integration widgets directly into your solution without the time and investment it takes to build the features from scratch.  \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7fb085ed-e145-58b0-9990-bc2cde68af1f","title":"Workgrid March 2023 Product Updates","externalTitle":"Workgrid March 2023 Product Updates","slug":"workgrid-march-2023-product-updates","publishDate":"2023-03-29T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"After a busy couple months of releases, the team spent March finalizing just a few new apps and making some feature updates we think you'll love!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"March Round Up\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the saying goes, March was in like a lion and out like a lamb. After a busy couple months of releases, the team spent March finalizing just a few new apps and making some feature updates we think you'll love!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time Guardian\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees save time in their calendar for focused time and work. 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announce we’ve been ranked a gold medalist among 44 digital workplace vendors in Software Review’s 2023 Digital Workplace Data Quadrant Report.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Having also ranked as a gold medalist in the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/newsroom/workgrid-ranked-as-a-gold-medalist-in-the-2021-digital-workspace-data\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2021\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/workgrid-ranked-as-a-champion-in-2022-digital-workplace-emotional-footprint\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2022\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" Digital Workplace Data Quadrant 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The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1PuRnHxUAllkfKw0Ezvxqq\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How does Workgrid compare?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall Ranking: 8.9/10\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Gold Medalist ranking came as a result of earning a composite satisfaction score of 8.9 out of 10. This satisfaction score averages the four different evaluation areas of Net Emotional Footprint, Vendor Capabilities, Product Features and Likeliness to Recommend. Our solid standing in the “leader” category is particularly noteworthy given the competition we were ranked against, such as Microsoft Teams, Workplace from Meta, Unily and MangoApps. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5ZV1xhnoIswRAlta07Yf7A\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendor Capability Satisfaction of 85%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The overall vendor capability satisfaction score indicates user satisfaction with product offerings. Workgrid scored above average in all categories including breadth of features, ease of administration, ease of customization, and vendor support.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Scores establish Workgrid's unique value in the market\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid ranks among top intranet providers despite not being an intranet. Our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital assistant\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" serves as an add-on to existing intranet solutions, complementing them with easy integrations, a no-code app builder, and a variety of additional features that bring valuable utility to the digital employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This high score demonstrates the unparalleled value Workgrid’s digital assistant delivers when used in conjunction with tools like intranets or employee communication apps, technologies that often struggle to differentiate themselves because of the commoditized nature of their features. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What can Workgrid do for your digital workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction, the unnecessary effort employees must exert to use technology, is a challenge that threatens to keep employees from getting the full value out of their digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When employees struggle with digital friction, their work suffers. 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Download your copy now for insights into easing digital friction and the burden on employees to be continuously informed.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6bddV83ZAOUd5bnvwL9nxW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"f19bddcf-52c0-5dd4-ae2d-71ce0c57861e","title":"Digital Workplace Solutions for 2023","externalTitle":null,"slug":"digital-workplace-solutions-for-2023","publishDate":"2023-02-21T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1sXYb6LAPfnlIG8MnKCTHZ/2bd7f14968b7d095792b6772aeb2e3c2/changing-workplace-stock-photo.png"}},"description":{"description":"Insights into building an effective digital workplace that connects people, information, and drives engagement."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Last week, I had the pleasure of joining Igloo Software’s Breakfast Club, an in-person networking and panel-session event focused on digital workplace lessons learned and strategies for 2023. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s no doubt that a digital workplace is valuable and drives utility to employees across organizations of any size. But hearing insights straight from someone who has dedicated their time into making a digital workplace successful is always enlightening given the source.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"During the session, the panelist chatted about digital workplace challenges, digital workplace ownership, and the ever-evolving role for the digital workplace manager - plus lots of helpful insights and tips for building engaging digital workplaces. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The three-panelist featured at the session included:  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stefanie Barton\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"​, Internal Communications Manager, Ford Foundation​  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Cristina Herrera\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", Sr. Internal Communications Specialist, Teachers Federal Credit Union\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Richard Gambale\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", Senior Director of Marketing Strategy, Jewish Board of Family and Children's Services ​ \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Workplace Need Has Grown Post-Pandemic\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While each digital workplace is different, they all tend to face similar challenges and opportunities. In context of today’s discussion, we will refer to a digital workplace as your main digital workplace hub, what previously may have been labeled as your company intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We know that intranets have evolved to digital destinations for employees and are more important than ever today with the lack of physical offices for many. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace of today serves as the bridge connecting people and information from across locations. As one panelist shared, their digital workplace is now the map and compass for the work they do.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4rgvpJI4AIDY07N9Ru5MVZ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s dive in by looking at the main drivers each organization had for launching a new digital workplace platform. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The need for connection \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whether organizations opt for a fully remote or hybrid work model, the physical workplace has been deprioritized as the cornerstone of the work experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace now holds the responsibility of bringing people and work together. One panelist shared just how critical their digital workplace became during the pandemic. It was a change they said they literally saw happen overnight. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Their digital workplace was already an effective tool for employees, with a highly engaged newsroom but during the pandemic it took on a new form, a support mechanism for employees to connect with one and another, something they could have never predicted the digital workplace would support. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At a time where everyone was a bit uneasy, employees utilized the digital workplace to share updates and organically people started to connect with each other and formed a sense of community during a time that was difficult and challenging for many. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Formal ownership & broader reach across the organization \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Often digital workplaces start off as a solution managed by IT-departments, creating bottlenecks across the organization when only IT can make updates and improvements to the platform. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Or perhaps there is no ownership of your digital workplace, and you don’t have an official digital workplace but rather a disparate set of tools all individually managed by different departments. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This results in a cluttered experience with a series of individual tools that don’t work well together, a challenge many organizations face because technology decisions were made in silos based on each department’s unique objectives. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today’s \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/taking-a-product-management-approach-to-your-digital-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"successful digital workplaces require formal ownership\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your digital workplace is a living breathing thing. It needs constant care, attention, and love. Similar to a two year old, you can't take your eyes off of it.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By having formal ownership, you can give the digital workplace the attention it needs to thrive across your organization and be a useful tool for employees each day. Establishing formal ownership ensures that a shared vision of the employee experience is incorporated across the organization and your digital workplace or intranet is part of that vision.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With specialty roles owning the digital workplace (i.e., digital workplace leader), the Digital Workplace Manager can look beyond the tool itself and strategize how to evolve the digital workplace from being essential to mission critical. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6tZ1j5CyeP2NSSaaRVe0CF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where should digital workplace ownership sit within a company?  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where the ownership of the digital workplace sits within a company is going to be different depending on the size and structure of your organization. Whatever department it may sit in should have senior leadership support and a strong understanding of the value the digital workplace drives.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Formal ownership can be within its own department, such as a digital workplace team or fall within another team such as Internal Communications or Marketing. Either way, it should be given independent ownership to ensure that the digital workplace has its own priorities, strategic vision, and roadmap, ensuring it isn’t a conflicting priority against other objectives.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Furthermore, having holistic reach across the organization to bring together the right stakeholders such as IT, HR, Facilities Management, and so on will be important to ensure that the digital workplace encompasses what’s important across the entire organization. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Siloed information with knowledge spread out across too many places \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"All three panelists highlighted how information and data was greatly siloed and spread out across too many places prior to the launch of their new digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Often, information would sit within a system that was not searchable, making it frustrating for employees to find what they needed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Furthermore, without a centralized location to store repositories of information, critical data sat in the hands of employees' desktop or local drives without any process for knowledge sharing or transfer. If that employee left the organization, all that information was also gone.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Shadow IT \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One panelist shared an example of how their previous digital workplace platform was not sufficient for employees, creating unnecessary opportunities to shadow IT.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Shadow IT, the use of technology systems, devices, software, applications, and services without explicit IT department approval  is an issue that has grown in recent years with the adoption of cloud-based applications and services. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Their previous digital workplace was only accessible on internal networks (i.e., in the office), yet their organization had employees whose jobs required them to work in a variety of locations. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These employees could not get access to the information they needed while on the road, so as you’d expect they created their own solution to the problem. They created Google sites to store and leverage information while on the road. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Although this work was done with good intentions it put the company at risk, and furthermore with nobody to own and maintain that content, most of the material stored on the Google site quickly became outdated. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By simply giving employees the tools they need in a modern, accessible location you can help mitigate the risk of shadow IT\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Challenges for Digital Workplace Owners\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what are some of the challenges of owning and maintaining a digital workplace platform. The panelists shared some of their own challenges and tips for strategies in 2023.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keeping up the integrity of the digital workplace \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maintenance is extremely important to digital workplaces, ensuring that the content and resources are fresh and up to date. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As knowledge and information grows on the digital workplace, having an easy-to-understand structure in place for employees to find information is helpful to ensure employees can find what they need and also trust the information they find is the right information. For some companies, keeping information accurate is business critical as it relates to compliance and regulatory data. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One panelist shared that they conducted regular surveys, asking employees specifically what things on the digital workplace were hard to find or were missing that they wish were on the intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This allowed the Digital Workplace Manager to make small incremental changes often, improving the value and usability of the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another panelist shared insights related to having an audit process that involved assigning content managers and picking a cadence for them to update their respective digital workplace pages and repositories. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With advancements of artificial intelligence and technologies like Workgrid, advances are coming to make the lives of knowledge managers easier. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, this year Workgrid released a new app that helps notify content authors of potentially stale content that could need updating.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/integrations/igloo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stale Content App\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" integrates with Igloo-based digital workplaces to help improve knowledge management by:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sending notifications suggesting authors update or archive content that hasn't been engaged with after 180 days\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Compares article authors against active users in Igloo, alerting content managers if an author is an inactive users and the posts may need archiving or updating\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"13weJk3HV36K4hqFE9vjIY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Promoting content at the right frequency and balance \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Having the right frequency of content on the digital workplace is an important balance that the panelists shared. Expressing that each company’s needs will be unique, but for digital workplace owners to beware not to fall into the trap of trying to promote content at a cadence that is too much for employees to digest. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most employees genuinely want to engage with content on the digital workplace and learn what’s new at the company. However, if there are too many postings, employees could feel overwhelmed and not feel they are able to keep up with the content. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A panelist shared they saw greater engagement with posts when they limited the number of posts. For example, instead of posting 3-4 times a day for instance, focus on 3-4 times a week, this way employees have the time to fully engage in each article if they only have a few minutes a day or a chunk of time a week. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Change management was also discussed to ensure that leaders and managers empowered employees to feel comfortable with spending time commenting and engaging with content on the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Continuously Add Value to your Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding your employees \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One panelist shared a successful user study she conducted to understand how employees used the digital workplace. She gathered 15 or so employees that ranged across job function and tenure and created a list of actions for the employee to conduct using the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the employee conducted each task, their screen was monitored so the user study could showcase how an employee would go about finding and searching for information (what buttons they clicked, what they typed into the search panel, the path they took, etc.)  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Seeing firsthand from a user study can give you incredible insight into how your content is structured and how user friendly the UX is of your intranet. People think differently, ask questions differently, and so on. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The work this company did is a perfect example of how to go about conducting user studies to understand how your digital workplace is functioning and what matters to employees, allowing you to create experiences on your digital workplace that solve the common pain points that matter most to employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2WMatAhl3hGqRBXIWg5BJl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about how to create employee personas and conduct user studies, view \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/WG_Journey-Mapping-Guide.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"our employee journey mapping guide.\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Good search is important\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Having good search on the digital workplace is important. Employees will quickly lose trust in your digital workplace if they can’t find the answers they need or are presented with irrelevant information that is outdated or forced to sift through dozens of pieces of content that is not relevant to their question. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At the end of the day, improved knowledge leads to better decision making which is a clear driver for better business outcomes. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With all the advancements in artificial intelligence, search is getting  smarter. Think about how Google search has evolved over the years. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Years ago, if you searched for “Mexican restaurant” Google would likely give you the definition of a Mexican restaurant. Now, Google uses context to make suggestions based on your search.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rather than surfacing the definition of a Mexican restaurant, you would receive search results with Mexican restaurants near you, because it knows your location. Furthermore, it’s likely the search will also surface actionable items related to Mexican restaurants such as booking a table or popular reviews of that restaurant, without the need for you to even click through to these websites.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"f8C7EUhfwLOJaq2TS2t2e\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is how technology for digital workplaces will also evolve and much of this technology is closer to being available than you may think.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deploying a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/chatbot\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"chatbot for your digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"  is a great way to make searching for information and documents easier to find.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can leverage artificial intelligence and machine learning capabilities to help train the chatbot to deliver answers to specific questions, personalizing responses to different employee personas across your organization and leveraging data attributes you already know (location, job function, etc.). \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This way when an employee asks a specific question, like when is the next holiday, rather than sending the employee to a 30-page PDF with details across 30 offices, the response could be as simple as: The next company holiday is Memorial Day. To view all holidays, visit the company holiday list. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1fPKIDbnGSJrcSe8PVlYMb\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Measuring the Success of your Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Monitoring the performance and value the digital workplace delivers to employees is critical to its overall success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To understand the value your digital workplace is driving you need to measure a broad set of data points. Also, after listening to the panelists it was clear that some of the value doesn’t come in readily available metrics, especially those related to driving employee engagement and culture. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A few metrics that were discussed included but not limited to:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Productivity \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The three panelists all agreed that one of the most important metrics they measured was around productivity. What were the call to actions influencing employees to take action.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leveraging the digital workplace for effectively communicating open enrollment was an example share across all three panelists. Open enrollment is a time sensitive process that frequently can be easily missed by employees if the communications for open enrollment are trapped in email. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By using your digital workplace to build out a campaign consisting of communications, content, and helpful resources for employees, all three panelists shared similar success stories of using their digital workplaces to help with open enrollment. Employees taking action from the digital workplace during the open enrollment period was a trackable metric for the panelists to determine success. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall, the sentiment was that a key to driving productivity on the digital workplace was making it easier for employees to find the resources they need and complete actions – from updating their insurance, taking an employee engagement survey, signing up the annual volunteering event, getting the payroll update, and so on. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a single, intuitive experience to surface information, alerts, and tasks not only gives your employees instant access to what needs their attention but helps employees spend more time on the things that drive your organization forward. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Using your digital workplace as a catalyst to allow employees to easily complete tasks and find information can be directly tied back to making a business case for your digital workplace because it shows how the platform reduces business cost, saves time, and improves efficiency.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital workplaces are becoming more and more integrated. A modern digital workplace platform, like Igloo Software, enables employees to have information from third-party systems integrated directly on the intranet, eliminating the need for employees to jump from system to system.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1d9CDTgBi12PCxrJxARZu1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid makes it easy to add integrations to an existing intranet through the use of our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"intranet digital assistant,\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" this is a great option for customers looking to modernize their intranet without the hassle of replacing existing systems or paying for pricey statements of work for custom-built integrations.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Connecting Employees and Driving Culture\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The panelists each told some incredible stories of how much their digital workplaces drove connectivity and helped build culture. The level of engagement expressed in their stories is something that is not easily measured from a digital tool. Even surveys may make it hard to fully encompass the sentiment that the panelists shared. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Each panelist used different business indicators of culture in action to help measure culture, but all three shared stories of just how pleasantly surprised they were to see how much employees engaged with the digital workplace from a social aspect, bringing together employees in ways they may not have planned for. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall, it’s clear that creating a modern digital workplace that supports long-term employee success is definitely a marathon, not a sprint. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no need to boil the ocean. Huge change is hard to adjust to and even harder to deliver. Set a plan to deliver incremental change and find high-volume, high-impact opportunities to focus on so you can delight employees and build good will.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"a9462d1c-8c4b-5cff-a090-efec2ab0badb","title":"Workgrid January 2023 Product Updates","externalTitle":"Workgrid January 2023 Product Updates","slug":"workgrid-january-2023-product-updates","publishDate":"2023-01-31T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Kicking off 2023 with new app templates for our no-code app builder, bringing the total count to over 30 ready-to-use templates for customers to install. Check out what templates we released in January: "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New App Templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we're excited to announce the release of seven new app templates! A template includes all the necessary steps and is drafted for a specific use case (i.e., expense approvals), allowing you to use the template as-is, or to customize it for your specific needs with our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no-code app builder.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To date, we now have over 30 ready-to-use templates for customers to install. Check out what templates we released in January:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sales Updates for Salesforce\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Sales Updates app helps keep your sellers and customer account reps informed of changes to customer relationship management (CRM) records. Out of the box, it sends a smart notification to employees each time a new opportunity is created, or the status of the opportunity has changed. Employees will immediately know when changes occur without them having to log into Salesforce and manually check on opportunity records.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7vC5kCvkhBp5VGsfpCeHCf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Café Menu\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Café Menu app answers the most common question on everyone's mind... \\\"What's for lunch?\\\" Out of the box, the app uses values from an excel template to send out a smart notification with the lunch menu each business day. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5zzkkTUFruIzrtIS0Puso6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo Digital Workplace Apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Last year we announced a partnership with digital workplace provider,\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/partner/igloo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" Igloo Software\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". 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The Intranet Admin app includes three features you can choose to activate:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q&A Trainer \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"- provide Igloo admins with insights into what content may be a good fit for the digital assistant chatbot. Igloo admins will receive a smart notification with recommendations for questions for the chatbot based on new approved forum answers.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Content Performance\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Igloo admins receive a smart notification with performance insights for the content they published. The smart notification will include a detail panel that lists out top-performing content and the interaction score which is based on the number of likes and comments.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Orphaned Content\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Igloo admins receive a smart notification when content exists on the intranet but the author of the content is no longer with the company. This will help admins determine the best approach for said content.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4FNnMxxfUgzNeO5DeVkhC5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Training Summary and Reminders for Cornerstone\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/workgrid-december-2022-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Last month\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" we highlighted a new training notification template for Cornerstone. This month we've expanded our capabilities to include new features to help employees plan and prepare for trainings:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Training Reminder App\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees plan and prepare for trainings with these three features:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A smart notification reminder five days before the start date of any upcoming training.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A smart notification the day after a training is due but has not been completed, gently reminding the employee that they have an overdue training.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A weekly summary notification with any upcoming or incomplete training plus any relevant transcripts.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2DJCAB3WsfHjs2uN3kAytD\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Training Notification App\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Notify employees and their managers of new and completed trainings. The app includes three features that you can choose to activate:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A smart notification to managers, pointing them to a new training request that needs approval.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A smart notification to employees when they are registered for live or on-demand training.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A smart notification to congratulate employees for completing their training.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5JkdcidksUE9qauwOrCml4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Timesheet for UKG\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The My Timesheet app helps improve the accuracy and timeliness of employees' timesheet entries. Out of the box, it sends a smart notification at 4 PM each work day reminding employees to fill out their timesheet if they haven't already submitted it. As with all Workgrid templates, it can be modified to your unique organizational needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6C7EvbliERSAHvhQdDnygG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Want to see more on integrations and our collection of app templates, visit the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrations catalog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Updates to the Workgrid Console Homepage and Navigation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we introduce a new console layout that will provide Workgrid admin and console users a more intuitive and modern interface to manage everything Workgrid.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The navigation menu moved to the top of the page, keeping it conveniently visible regardless of where you navigate to.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Space management options (e.g., user provisioning, security, spaces, etc.) are now conveniently accessible from a single drop-down menu found under your company logo (or gear icon if you haven't uploaded one.)\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A new homepage has been created that will feature resources and insights that may be valuable to Workgrid users including product updates, quick links to Workgrid resources, and a feedback button.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The new homepage also has a quick-access menu of all installed Workshop apps accessible to users in the space, as applicable.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here is a quick preview of the new layout:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5ZF8SQgZctVNCRW9lNjjjy\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customers can easily toggle back and forth between the two layouts up until March 20th, when the new layout will become the default.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New Test Tool - The Playground\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Testing new apps, integrations, and functionality have always been an important part of our customer's lifecycle. This month, we released a new testing option right within the Workgrid console called '\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"The Playground' \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"to make testing even easier. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Previously, customers had to separately set up a test toolbar or download the Workgrid desktop client, now customers can simply test new apps and integrations without having to leave the Workgrid Console. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\nIf you enjoy reading about Workgrid's product updates, be sure to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"subscribe to receive the latest news and insights.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"d722619d-c349-5089-b7f0-ee4eb7c350d7","title":"January Edition 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"January Edition 2023 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"january-edition-2023-the-grid-workgrids-newsletter-for-the-digital","publishDate":"2023-01-25T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This time of year is often filled with talk about resolutions and goals. At Workgrid, we're focusing on our goal of reducing digital friction to improve the employee experience. If an improved digital workplace is on your 2023 to-do list, we've got you covered.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\" Here are some resources to help drive digital workplace success this year!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Latest from Workgrid\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/state-of-modern-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Report] The State of the Modern Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid & ReWorked conducted a study on the state of the digital employee experience, surveying more than 400 workers to better understand the challenges managers face with their teams. The results indicate that employees are spending an unnecessary amount of effort using technology to get their jobs done. This digital friction poses a threat to overall employee wellbeing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3x9xNMe3wn2vwC3WBKR0So\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/app-use-case-catalog.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Guide] Digital Assistant Integrations and Use Cases\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\rWorkgrid has over 30 out-of-the-box apps, check out our latest integration and use case catalog.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"n5HKJQo39evhCCROXFBTN\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\n\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"From Josh Bersin\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://joshbersin.com/2023/01/hr-technology-for-2023-whats-hot-whats-not/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HR Technology 2023: What's Hot? What's Not?\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\\n\\nA look at what the HR Tech market will look like over the next coming year.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Upcoming Events\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Join Workgrid and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/partner/igloo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"our partner, Igloo Software, \",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"for the Igloo Breakfast Club series. The first two events will take place in Toronto and New York City. Seats are limited so make sure to get on the list for early access to this exclusive event. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Breakfast Club brings together leading providers of digital workplace solutions, customers, and innovative individuals to engage in a conversation about trending topics, ranging from digital workplace strategies to the employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"New York City: \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Thursday, February 16 - 8:30 AM - 10:30 AM ET | \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://resources.igloosoftware.com/ibc-event-registration-new-york/?utm_source=workgrid&utm_medium=email&utm_campaign=igloo-breakfast-club-toronto&utm_content=event&lmr=email&cid=7014u000001p4qqAAA\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Register\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Toronto: \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Wednesday, February 22, 2023 - 8:30 AM - 10:30 AM ET | \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://resources.igloosoftware.com/ibc-event-registration-toronto/?utm_source=workgrid&utm_medium=email&utm_campaign=igloo-breakfast-club-toronto&utm_content=event&lmr=email&cid=7014u000001p4qqAAA\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Register\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/resource/video/build-with-workgrid?utm_campaign=january-2023-newsletter&utm_medium=email&utm_source=marketo&utm_content=build-with-workgrid-video&utm_term=0123-newsletter\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Build with Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations need a solution that can give employees a better digital experience. With the help of Workgrid's no-code technology, you can simplify interactions with workplace technology, guide employee attention to what needs their immediate focus, and streamline complex processes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4fMV9CHdXvLP3lkYRVHgv3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0431262c-9cdc-5c87-968d-30e68dd75a3e","title":"New Research Confirms - the Modern Employee Experience Needs Improvement ","externalTitle":"New Research Confirms the Modern Employee Experience Needs Improvement ","slug":"research-confirms-employee-experience-needs-improvement","publishDate":"2023-01-12T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5Xi0SaLqx3g6x2nYDWUoTg/8714e9c43e5cc9a36146721f8ccd107f/Research_Report_Social_Image.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5Xi0SaLqx3g6x2nYDWUoTg/8714e9c43e5cc9a36146721f8ccd107f/Research_Report_Social_Image.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5Xi0SaLqx3g6x2nYDWUoTg/8714e9c43e5cc9a36146721f8ccd107f/Research_Report_Social_Image.png?w=1366&h=768&q=60&fm=webp&bg=transparent 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most of it has gone a long way towards improving the employee experience. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The advent of new communication and workstream collaboration platforms means employees are more connected than ever before. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"An increased use of mobile solutions has enabled employees to be more flexible in where and when they work. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The ongoing digitization of processes means employees are more empowered than ever with the tools they need to do their jobs. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But these advancements have come with a downside too. As a result of all the technology changes that have taken place in recent years, employees are… \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Overwhelmed with communication from a combination of old and new channels \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Bogged down by digital friction that makes it impossible to get work done \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Frustrated by complex digital processes that make things more time consuming than they have to be \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"…all of which has left them feeling stressed, unproductive and disengaged. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"15TENx40CRBPDYuN5QKW3y\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Understanding the challenges of the digital workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We explored these challenges in our recent study, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/state-of-modern-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"The State of Modern Employee Experience,\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" conducted in partnership with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.simplermedia.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Simpler Media Group.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In this study we surveyed more than 400 mid-level employees to find out how they communicate and perform their work in today's environment and how they feel about the applications and tools they use.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Some of the results were a confirmation of what we already suspected: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Managers and employees are using more tools and applications than ever before. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"73% of respondents say technology impedes their productivity.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Email is one of the primary productivity blockers, particularly because it’s rife with information that’s not relevant or important. \\r\\n\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6QKEiHuI3khCaKG1MCc4Pj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\rIt also didn’t come as a surprise that there’s a high degree of tolerance for this type of dysfunction. Employees expect technology to be challenging and simply accept it as a normal part of work, either battling through the annoyance of it or finding creative workarounds.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What was interesting, however, was that managers and employer’s still support technological advancement and appreciate their organization’s efforts to introduce new technologies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s encouraging when you consider the ongoing challenges that technology is causing the modern worker (not the least of which is the nearly ubiquitous threat of digital friction). \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The average employee toggles between windows and apps more than 3,600 times a day\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"44% of respondents said the collaboration tools given to them by their organization frustrate them, while another 41% said they’re difficult to use. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"60% of managers at mid-sized companies said they experience digital friction constantly\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3gJhS8SJcyWzBnFTUrid2C\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\rEmployees are showing incredible resilience in the face of all the changes they’ve dealt with in recent years. But now is the time for organizations to reevaluate their digital practices and look for opportunities to improve the employee experience, not just for the success of their business, but for the long-term success of their workforce. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To learn more about the state of the employee experience, check out the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/State-of-Moder-Employee-Experience-Report.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"full report\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3x9xNMe3wn2vwC3WBKR0So\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"28e56d54-63cd-5cf6-a7fe-3249cd853558","title":"Workgrid December 2022 Product Updates","externalTitle":"Workgrid December 2022 Product Updates","slug":"workgrid-december-2022-product-updates","publishDate":"2022-12-13T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"It's hard to believe this year has nearly come to an end. 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Over the last year we've introduced several apps including: \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/workgrid-adds-ukg-zendesk-jira-and-servicenow-to-app-catalog\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"ITSM Help Desk App\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/streamline-itsm-ticketing-procurement-approvals-and-more-with-workgrid\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"Change Management App\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/workgrid-may-2022-product-updates\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"Framer App\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/integration/office-365\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"My Day App\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"and most recently, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"Workshop\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", our no-code app builder.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While many wait for the new year to kickstart their resolutions, we believe there is no time like the present! This month we've got 5 new apps to share with you, all designed to help improve the work day \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"right now.\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"New Workgrid Apps\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Itinerary Reminders\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help employees prepare for upcoming travel with the Itinerary Reminders app. Integrate with travel and expense systems like Concur and deliver smart notifications that remind employees of upcoming events without ever logging into the source system. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"25QDd3rL8sx0Xs18SxjEFM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Training Reminders\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help your team continue to work toward their goals. With automated training reminders from learning management systems like Cornerstone, employees are notified of new course registrations, upcoming trainings, and course completions. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6mLKGZuQC8HvmP19sW6uGf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Onboarding Notifications\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help support a positive digital employee experience from day one. With integrations to HR systems such as Oracle HCM, users can send customized onboarding notifications when an employee joins the company. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"mXFtxg0ED7hpLktLHBsEA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Paycheck Summary\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With the new Paycheck Summary app, employees receive a notification each pay period with a summary of their paycheck, proactively alerting them to information they care about, directly from Paychex, UKG Pro, and UKG Ready pay systems. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"Xd76qAPDs984KYgOrGsZM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Time Off Notifications\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's integrations with Paychex, UKG Pro, and UKG Ready make it even easier to ensure employees are making the most out of their time off. With the Time Off Summary app, employees receive notifications about time off balances, abstracted directly from the source system.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2cYTf4EglkLfhPcWt7rOiz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These newly released apps are out-of-the-box apps that customers can install instantly for specific source systems. Workgrid also has pre-built connectors to more than 100 systems that apps can be built against. Use cases are dependent on each system.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workshop\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" makes building new apps easy with a no-code app building platform. A visual drag-and-drop interface allows users to dramatically reduce the time and effort required to build new apps. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0259fcc1-2e40-51dd-9cf7-039060299ed2","title":"Winter Edition 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"Winter Edition 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"winter-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-11-30T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2022 has been a year like no other.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A new normal has settled into place. Employees and organizations alike are settling into the realities of remote and hybrid work, and technology is finding it's place in the transformation as well. Intranets are discovering ways to deliver more value than ever before, while access to no-code development tools is making it easy to give employees the simple, personalized digital experiences they need.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As you wrap up the year, reflecting on what's worked and what hasn't and planning for what's to come, here are some insights to help drive success in the coming year.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Happy holidays!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Latest from Workgrid\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/understanding-guided-attention\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Blog] Understanding Guided Attention\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A good digital workplace simplifies work for employees by reducing digital friction. Guided attention technology can help, here's how...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"vYS0vMOjz04jNSf2VOK7y\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/the-importance-of-intranets-and-dex-in-the-digital-workplace\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Blog] The Importance of Intranet and DEX in the Digital Workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\rIn-depth insights from industry leaders on how the intranet, digital workplace, and digital employee experience need to intersect if organizations are going to thrive in the coming years.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4ZvLUN0Ls4RGP80Uadjorg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/workgrid-featured-in-new-clearbox-consulting-report\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Blog] Workgrid Featured in New ClearBox Consulting Report\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"ClearBox Consulting reviewed 15 leading employee apps against a frame work of real-world business requirements. Here's how Workgrid stacked up...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"KtRX8p0rnFq7FG5lv7reg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\n\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"From ReWorked\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/4-ways-low-code-and-no-code-drives-experimentation/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"4 Ways Low Code and No Code Drives Experimentation\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\\n\\n\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"A look at how leaders can use low-code and no-code app development to create applications that enhance employee productivity and increase engagement and agility.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"From Digital CXO\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://digitalcxo.com/article/digital-empathy-the-solution-to-digital-friction/ \"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital Empathy: The Solution to Digital Friction\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Guidance for implementing a digital employee experience (DEX) strategy that combats digital friction and improves operational efficiency in the digital workplace.   \\n\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"From DWG\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://digitalworkplacegroup.com/dwgs-2023-predictions-for-the-digital-workplace%ef%bf%bc/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2023 Predictions for the Digital Workplace\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\\n\\n\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"With extensive insight into digital workplaces of all shapes and sizes, DWG shares their thoughts on what will shape the world of work in the year to come. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"New at Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-1\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Last month Workgrid \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/workgrid-announces-new-no-code-development-functionality-for-building-apps\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"announced our new no-code development functionality, Workshop\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". With Workshop users can build apps, integrations, and workflows faster with the help of a drag-and-drop interface and more than 200 connectors to common business applications such as Salesforce, Jira, and SAP.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3ueMJDah3NKp0UfULZlxpS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Integrating apps into your digital workplace with Workgrid\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://digitalworkplacegroup.com/dwg-institute-technology-exchange-recording-integrating-apps-into-your-digital-workplace-with-workgrid/\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"A DWG Institute Technology Exchange Presentation\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This session is a must-see for organizations looking to deliver a more integrated digital experience to employees. Learn from Workgrid experts Linnae Selinga and Erik Martel how easy it can be to integrate apps into your digital workplace, plus get an insider’s look at how Workgrid’s new no-code functionality, Workshop enables companies to build apps, integrations and workflows faster.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3BilhJW9B59niOEC496kKq\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"539bc95a-87ab-5e8b-9bdb-009bc0f33c45","title":"DWG Institute Technology Exchange recording: Integrating apps into your digital workplace with Workgrid","externalTitle":"DWG Tech Exchange: Integrating Apps into your Digital Workplace","slug":"dwg-institute-technology-exchange-recording-integrating-apps-into-your","publishDate":"2022-11-22T00:00-05:00","editorPick":false,"category":[{"title":"Integrations","backgroundColor":"#00DC81","fontColor":null},{"title":"No-code/Low-code","backgroundColor":"#DBCCBF","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/19Kkq0f6DndMKPwqsqorkV/ac4a450e8b04b3d364e34ce34da00159/Linnae-DWG-Graphic.png"}},"description":{"description":"Key takeaways from the November 2022 DWG Institute Technology Exchange featuring Workgrid's Linnae Selinga and Erik Martel."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Synopsis\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In a November 2022 DWG Institute Technology Exchange, Linnae Selinga and Erik Martel from Workgrid discussed how to integrate apps into your digital workplace, and gave a demo of Workgrid’s new ‘no-code’ builder feature. 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It’s no wonder that many digital workplace teams focus on trying to improve employee experience by developing environments that integrate apps into one single place; this reduces the number of apps employees need to visit, while presenting the information that is most useful and valuable. However, getting this right and delivering it at scale is not easy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For our latest DWG Institute Technology Exchange we were joined by Linnae Selinga and Erik Martel from Workgrid, a company that has developed a digital assistant which helps to integrate apps together into one consistent experience, making them more easily accessible in the digital workplace, for example via an intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology Exchanges (TX) are interactive online video sessions where DWG members and guests learn from and about technology providers in a safe, non-sales environment designed to build trust and understanding. Technology Exchanges amplify the voice of the practitioner by providing direct feedback from attendees to participating providers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this session, Linnae and Erik talked about some of the issues around digital friction and how Workgrid’s platform is innovating in this area. Here are some key takeaways from the Technology Exchange.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The rise of digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/digital-friction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is now a real problem across the digital workplace. Linnae explained how many organizations have vast numbers of disparate apps that employees need to use within their working week, leading to a range of problems, including inefficiency, time-wasting, distraction, lack of focus, poor productivity, employee frustration and cognitive overload. While digital friction is nothing new, it is currently increasing with the uptick in digital interactions brought about by hybrid and remote working.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To show us the scale of the problem, Linnae revealed some statistics, such as:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"68% of employees toggle between apps up to 10 times an hour\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"31% of employees say toggling causes them to lose their train of thought\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"it can take 9 minutes to fully recover focus after a distraction\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"employees waste as much as 50% of their time context switching\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"and, in her own mini-study, Linnae found that employees toggle up to 100 times in their first hour at work!\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Underlying these statistics, there are three main reasons for digital friction:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"applications overload, with employees feeling overwhelmed by the YATTC (‘yet another thing to check’) effect\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"information overload, where it becomes very difficult to tell what is important and what is not\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital noise pollution, with the continual signals, pings, noises and notifications that demand your attention during the working day.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The challenge of building app integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A common solution to tackle digital friction (and to stop it getting worse) is by creating a unified employee experience that integrates different apps into one place, meaning employees no longer have to visit so many different solutions. However, this is hard to do at scale and in a repeatable way.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" sound easy to do on paper, but they are actually quite difficult to achieve and are subject to a few challenges:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"people often underestimate the ongoing cost associated with integrations, as they may need to be upgraded or changed whenever an external system is changed, so managing multiple integrations can end up with considerable levels of technical debt\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"people don’t always budget for ongoing maintenance and management\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrations delivered via out-of-the-box connectors don’t always work quite as expected and people end up seeking a custom integration\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrations can sometimes be one way only, not bi-directional, so changes are not reflected in both systems involved.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How a digital assistant and guided attention technology can help\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid has built a solution that integrates apps into a single, consistent employee experience that helps to reduce digital friction and maximize productivity. Typically, this is delivered as part of an existing intranet or digital workplace solution, as a persistent vertical toolbar. To illustrate this approach, Erik gave us a quick demo of the Workgrid platform, showing us four different areas of the digital assistant:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To know: personalized reminders, notifications and messages from all the systems an employee uses, aggregated into a unified feed or ‘single pane of glass’, for example from across Microsoft 365 and a learning management system (LMS)\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To do: the need to take action across different systems such as manager approvals and requests, with the ability to take action without leaving Workgrid\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App section: a selection of apps from multiple systems that allows an employee to initiate and complete tasks, such as check their pay slip and request annual leave, from a system such as Workday\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid chatbot: the ability to ask questions using a conversational interface, for example to find specific items such as policies.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Linnae also explained that Workgrid is an example of a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/guided-attention\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"‘guided attention’ technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that helps employees to focus and do their best work, aiding personal productivity and decision-making.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introducing Workgrid Builder, a new no-code app builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a provider of a platform that delivers multiple integrations, Workgrid has experienced various challenges; as Linnae put it: “integrations don’t play nice”. Challenges include different customers having various versions of apps that require different APIs; system customizations, which can prove to be a trip hazard for integrations; and organizations that have unique needs and wants, and require an integration to be different to the standard one provided.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To overcome some of these challenges, Workgrid has developed ‘Workgrid Builder’, a brand new ‘no-code app builder’ that helps business teams to craft their own integrations delivered via the Workgrid platform. It allows them to:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"leverage a catalogue of workshop templates and connectors to popular enterprise applications, using these out of the box or as a starting point to design their own apps\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"use an intuitive drag-and-drop authoring canvas with a visual interface to design their own apps\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"build smart notifications, workflows and integrations that all plug into the Workgrid front-end experience.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"During the session we got a good demo of the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", so if you are interested in how this works, it is easiest to view the video recording of the session to get a walkthrough of its capabilities and features.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of a no-code approach to app building\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Builder feature is designed to appeal both to business and technology stakeholders. For the former it provides a tangible method to transform the employee experience in a way that will reduce digital friction and also maximize attention to guide focus and support productivity. But for IT departments it also provides a platform to:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"develop and deliver quicker solutions with faster time to market and reduced costs\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"leverage the power and knowledge of ‘citizen developers’, taking the pressure off core development teams\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"modernize legacy systems by delivering seamless integration into a more modern and consistent user experience.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our thanks to Linnae and Erik for another great DWG Institute Technology Exchange!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Program notes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This DWG Institute Technology Exchange was broadcast in November 2022. The recording of the session includes the following items:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introduction and housekeeping\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Agenda\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reasons for digital friction\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction statistics\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where does digital friction come from?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building a unified employee application\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Challenges around building integrations\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How the Workgrid digital assistant helps\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Demo of the Workgrid digital assistant\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is ‘guided attention’ technology?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why maintaining integrations has been challenging for Workgrid\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Builder\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Product demo\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Selecting a template\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Setting up an app\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Configuring a notification\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Testing the app\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deploying the app\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building an app from scratch\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Role-level access\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More set-up questions\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid 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You’ve endured sleepless nights as you scrambled to keep both employees and the business functioning in the midst of tremendous disruption. But your efforts have paid off. Things are settling into a new normal and now it’s time to take a deep breath and relax. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If only this were true… Unfortunately, your work is not done yet! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are struggling to find their equilibrium after everything that’s taken place. They’re stressed and disengaged, and they aren’t working as productively as they could. Sometimes they’re even so unhappy they’re ‘quiet quitting’ or actually leaving. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The source of their issues can often be tied to frustrations with their work environment: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"91% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of employees reported that they’re frustrated with software \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"57% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of unsatisfied employees say their current software makes them less productive  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"49% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of employees report that inadequate workplace technology causes them to feel stressed and\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"48% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"claim it has negatively impacted their \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://venturebeat.com/2021/02/18/igda-a-third-of-u-s-gamers-have-experienced-anxiety-and-stress-disorders-in-pandemic/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"mental health\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://venturebeat.com/2022/06/10/report-91-of-employees-say-theyre-frustrated-with-workplace-tech/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"feedback\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" leaves no doubt that something needs to be done – and soon. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The threat of digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The challenges of the pandemic may be mostly behind you, but there’s still an invisible threat lurking in your organization that’s making work more complicated than it needs to be. That threat is digital friction. It’s the unnecessary effort employees have to exert in order to use technology – and it’s keeping them from getting the full value out of your digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is a big problem. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The success of your employees (and therefore your business) hinges on the effectiveness of your digital workplace. It’s the single connection point shared amongst your workforce – and, for some employees, it’s the only workplace they have, which means it’s also the only connection they have with your organization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction isn’t just a problem for employees. It’s also having a significant domino effect on business, with $900 billion lost every year in the US economy because of a reduction in productivity and innovation, which is directly correlated to basic issues with workplace technology, including:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Too many logins | \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Many systems don’t support single sign-on, requiring employees to manually type in their username and password over and over. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Too many steps | \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"It often takes 10–15 clicks for employees to complete simple transactions like approving expense reports or processing timesheets. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Context switching | \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Employees lose valuable time toggling from one system to another to complete a task or look up common information. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Complex employee experience | \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Workers struggle to navigate a maze of disparate systems that all have completely different user experiences. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the causes of this digital friction?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, where does the unforgiving threat of digital friction come from? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s actually all around us, hidden in the most mundane of daily activities. That’s partly what makes it such a pervasive problem – one that, if left unchecked, will destroy your organization from the inside out. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction falls into three main categories: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5GlIEkkuYYnXwCJqZm4k8Q\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application overload\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a result of the recent app explosion, employees typically context-switch more than 1,200 times every day. That’s a lot of time wasted simply trying to navigate the systems they need to do their jobs. Add to that the flood of distractions, data silos and complex processes they face, and it’s no wonder employees are so frustrated. They’re dealing with a very poor employee experience that makes it next to impossible to get any actual work done. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The volume of information employees are trying to stay on top of is staggering. They’re expected to process never-ending streams of content, conversations, activity, interactions and tasks, a deluge that’s further complicated by data silos that make it difficult to find the right information when it’s needed. This drastically hinders productivity and decision-making.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital noise pollution\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The result of all these apps and the flood of information they deliver is digital noise pollution, meaning employees are constantly peppered with ‘noise’. All these pings, alerts, signals, emails, @mentions, tasks and to-dos – none of which are prioritized – constantly clamour for the attention of employees. This is exhausting and incredibly problematic because human beings have finite attention spans as well as a limited capacity to retain and process data.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Each of these issues on its own can derail the productivity of your organization. Together, they have the power to destroy the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention – a new approach to eliminating digital friction \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When employees struggle with digital friction, their work suffers. This isn’t hyperbole, it’s science. Having their attention fractured and being constantly interrupted throughout the day compels employees to hurry to get their work done. This sense of urgency increases the stress hormone cortisol, driving anxiety to untenable levels.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But what if they had help in managing their attention, a way to aid focus and productivity? What if, instead of grinding against the technical resistance of the day, technology were to assist them? What if they had a truly intelligent digital assistant that provided news, information, alerts and tasks where they were needed, when they were needed, right within the flow of work? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s guided attention technology is the first solution of its kind. It is a paradigm shift in the way employees interact with technology, simplifying the digital experience by minimizing digital friction. It helps to free workers from the everyday chaos that destroys focus, wastes time, hinders productivity and can decimate the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3Ll24c2muCoVC3cZcmK8Pb\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology integrates with essential business systems, abstracting only the content and actions that employees actually need.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This creates a custom user experience for each person that: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"surfaces the right notifications, signals, alerts and information, when and where they’re needed \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"sends nudges for time-sensitive information or tasks that require awareness or action \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"automates complex workflows and processes. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology creates a simplified experience for your tech stack. It optimizes the employee experience within the channels that are convenient for employees, such as on the intranet, in workstream collaboration platforms like MS Teams, or through mobile or desktop apps.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By empowering employees to do their best work, guided attention technology helps workers to be more productive, make better decisions and feel more aligned with the organization, which ultimately leads to happier employees and better business results. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Putting guided attention technology to work for you \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You have a unique opportunity to transform how work gets done in your organization – to reject the old-fashioned idea that busy work and digital frustration are simply part of doing business. Now is the time to embrace a new way of working and abandon the pain and practices that are holding your organization back. Learn more about how to help guide your employees’ attention in this introduction to guided attention technology video.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5LmjVbFzX4Yc9sAJgqSPHa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"bf9f91e6-4a9e-598c-8f3c-bd242c7b7ba7","title":"Workgrid Featured in New ClearBox Consulting Report","externalTitle":"Workgrid Featured in New ClearBox Consulting Report","slug":"workgrid-featured-in-new-clearbox-consulting-report","publishDate":"2022-11-08T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null},{"title":"Employee Communication 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1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7m6NpEMGDv4xNELATwTMyd/de75b71943b39c6690c0bd6626a6cd6c/clearbox-consulting-report-resource-listing.png?w=1540&h=880&q=60&fm=png&bg=transparent 1540w","sizes":"(min-width: 1540px) 1540px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1540,"height":880},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7m6NpEMGDv4xNELATwTMyd/de75b71943b39c6690c0bd6626a6cd6c/clearbox-consulting-report-resource-listing.png"}},"description":{"description":"Workgrid is proud to announce that we’re featured in ClearBox Consulting’s 2023 report, “Mobile Apps for Employee Experience.”"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Demonstrated value in improving the employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is proud to announce that we’re featured in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ClearBox Consulting's\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" 2023 report, “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/best-employee-apps-reviewed-2023/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mobile Apps for Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\",” which reviews 15 leading employee apps against a framework of real-world business requirements.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"KtRX8p0rnFq7FG5lv7reg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our inclusion is significant, because as ClearBox recognizes, “Workgrid is not a traditional communications application or intranet platform.” Instead, we’re a value-added layer working with traditional intranets to deliver \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"easy integrations\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no-code app builder\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and a variety of additional features that bring much needed utility to the intranet experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Workgrid, organizations can bring notifications, communications, tasks, and information from critical business systems right to the intranet, guiding employees’ attention to what they need to know and take action on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An unexpected, but necessary, addition to a modern, intelligent digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"ClearBox ranked the 15 solutions included in the report against 8 criteria: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"49EVMTEFuQMlq7m1xVaJDt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Because Workgrid isn’t a traditional employee communications app or intranet, some of these criteria weren’t an appropriate match for our features and functionality.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, ClearBox describes Workgrid’s communication features as “limited,” but highlighted our strength in surfacing communications from core business systems and our ability to deliver targeted, personalized messages to employees to keep them focused and engaged.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6RHb5Wnr8oqF6mWAFOxDR2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Workgrid, employees are empowered by an intelligent activity stream that elevates system messages and corporate communications outside of email, ensuring workers can stay on top of what needs their attention. Plus, notifications are personalized to each employee based on their job, role, location or other targetable attribute, so the information they receive is always relevant and timely.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid - a key digital workplace player\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is unique in the digital workplace market because it’s designed to simplify the digital employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While other systems in the tech stack are focused on whatever core function they’re meant to control - HCM, ERP, procurement, payroll, etc. - the proliferation of those systems creates a digital experience that’s confusing and full of friction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid eliminates those struggles by making it easier for employees to interact with core business systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s value in the digital workplace is highlighted in the Clearbox report, which underscored the importance of the specific features we bring to the intranet: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations\",\"marks\":[{\"type\":\"underline\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This was ranked as one of the most valuable capabilities Workgrid offers, with the ability to integrate with more than 200 systems (including Jira, SAP, UKG, Workday, etc.) and create custom experiences for those systems using \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no-code development\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and a selection of pre-built templates.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3SANaZzUUR8H6zdIBepQvk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/guided-attention\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"User experience\",\"marks\":[{\"type\":\"underline\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid provides employees with easy access to the tasks, information, and communications they need, wherever and whenever they need them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5AHVVtyA1fZrl6CI5NYgkW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/answers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information finding\",\"marks\":[{\"type\":\"underline\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An intuitive, natural language chatbot provides users with personalized answers to common questions and deliver self-service functionality. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5pEfTJT25BETCDiaBNMh17\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a simpler work experience with Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The value of Workgrid for employees is clear. With Workgrid on the intranet, workers know exactly where to go to keep up with important tasks and information, and they can seamlessly interact with the enterprise systems they need to do their jobs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid creates a custom user experience that: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Surfaces the right notifications, signals, alerts, and information when they’re needed, right in the channels employees prefer to work in \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sends nudges for time-sensitive information or tasks that require awareness or actions \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automates complex workflows and processes, giving users greater flexibility and more time to focus on meaningful work \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The result is better productivity and more time to spend on fulfilling, high-value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The value for the business is equally significant. Workgrid increases the value and utility of the intranet, drawing employees in by enabling them to quickly and easily complete tasks and find information. This increased traffic to the intranet means higher visibility for corporate communicates and better overall satisfaction with the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a win-win for the entire organization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about how Workgrid can add value to your digital workplace, check out \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/best-employee-apps-reviewed-2023/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ClearBox’s report\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"6f9494e4-5f37-55d3-b732-a86740570739","title":"The Importance of Intranets and DEX in the Digital Workplace ","externalTitle":"The Importance of Intranets and DEX in the Digital Workplace ","slug":"the-importance-of-intranets-and-dex-in-the-digital-workplace","publishDate":"2022-10-24T00:00-04:00","editorPick":true,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7l3j6meWJIhXJRhNnJUcjs/2615c2cbf180fbac806581b85c1e45a0/Igloo-Step-Two-Webinar-Social-Image-No-CTA.png"}},"description":{"description":"The discussion of how big a role the modern intranet should play in DEX was an interesting one. So let's consider the question “does the intranet matter at all?”  "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I recently had the chance to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/resource/webinar/conquer-the-future-of-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"sit down\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with James Robertson, consultant and founder of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.steptwo.com.au/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step Two\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and Brad Rooke, senior solutions consultant for \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.igloosoftware.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo Software\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", to talk about the state of the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6B1BzwD0P4SpnehQRKhg5N\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you can imagine, we had a lot to talk about, specifically how the intranet, digital workplace, and digital employee experience (DEX) all need to intersect if organizations are going to thrive in the coming years. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are my thoughts on that discussion… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Setting the stage - how intranets, the digital workplace, and DEX fit together \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Before we get going, let’s clarify some myths and misconceptions, starting with the intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet has been the focus of a lot of speculation and debate in recent years. Is it alive? Is it dead? Is it just another name for the digital workplace, or is it just the front door to it? Or maybe it’s more of a digital workplace mudroom that we can convert into a three-season sun porch once the kids go off to college… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We all agreed that, while the world has changed, intranets are definitely still a thing, one component of a full set of digital tools, platforms, and systems that support work and the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"QRMtPCYyDa8fOMcnAelqE\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And what about the digital workplace? That concept has been shrouded in some confusion as well, particularly around the notion that it’s a singular “thing” that can be purchased and implemented. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We all agreed that a digital workplace isn’t something you can buy or implement. It’s the result of the tools you’re already using to help employees get their jobs done. That means that all organizations have a digital workplace. The only question is, is it one that’s been built with strategy and intent, or has it sprung up accidentally, the result of hundreds of disconnected decisions made across the organization? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies with a digital workplace that falls into the latter category are likely experiencing some growing pains right now, given the huge influx of new tools in recent years, driven by the shift to remote work.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"15TENx40CRBPDYuN5QKW3y\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These new tools have gone a long way toward closing the gap between consumers’ digital experiences and those in the enterprise. But they’ve also introduced high levels of complexity. Lots of places to go to find information and complete tasks. More places to collaborate and communicate. Multiple steps for routine tasks. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More channels. More noise. More frustration. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Basically, advancements in technology have taken the digital workplace further away from where it really needs to be for an optimum digital employee experience (DEX). \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Great digital workplaces should deliver a DEX that’s: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Seamless \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Frictionless \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Productive \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Usable \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most organizations don’t come even close to delivering this type of experience. They likely don’t even know much about DEX or understand its importance in the grand scheme of things. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So let’s fix that. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is DEX, where did it come from, and why should we care? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"DEX is a concept born from the idea of customer experience (CX). The concept is simple. You need a good CX to have a viable business, and to have a good CX, you need happy, engaged employees. This understanding of the customer experience has given way to the general awareness of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/articles/what-is-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as a whole, and now specifically to the digital employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As for what it is: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4vpbh2eaVi3cX1ngPRYGEf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Recognition of the importance of DEX is steadily gaining traction, but it is still a workplace challenges as seen in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.steptwo.com.au/products/dex-survey/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step Two’s global DEX survey\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" from 2023… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Only 14% of frontline staff surveyed reported a good or very good DEX\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"5% rank DEX as extremely important (down from 45% in 2021)\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So now that we’re clear on how all the pieces fit together, let’s talk about the state of the industry. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Top drivers for the digital workplace and DEX \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While every organization has its own motivation for wanting to improve their digital workplace and DEX, three drivers are common across organizations of every type: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Attracting and retaining talent\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increasing productivity\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Culture\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Attracting and retaining talent \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Giving existing employees a reason to stay while also attracting quality new talent are both critically important, especially as more and more people move out of the workforce. The quality of the digital workplace and DEX that organizations can offer employees will play a significant role in organizations’ success in this area. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increasing productivity \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The dispersal of applications and knowledge – having resources located in different places all throughout the enterprise – is a very big problem for organizations. It’s becoming imperative to simplify the digital experience so employees can have more time to focus on the high-value, meaningful work they were hired to do.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Culture \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The culture of the digital workplace has grown in importance as distributed workforces have become more the norm. Because the digital workplace is often the only connection point employees have with the organization, getting the experience right is critical. Unfortunately, that’s historically been one of the weak spots in terms of digital tools, leading to frustration, disengagement, and, in extreme cases, leaving the company entirely.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can the intranet help companies achieve improvements in these areas? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of the intranet in DEX \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The discussion of how big a role the modern intranet should play in DEX was an interesting discussion.  The panel and I are obviously all biased towards the importance of the intranet, so we tried to play devil’s advocate and consider the question, “does the intranet matter at all?”  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It isn’t as clear cut as you think. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The people who are going back to the office don’t necessarily need the intranet as much as their remote counterparts. Their employee experience is, by default, a richer, more multi-dimensional experience because they’re surrounded by the benefits inherent in the corporate workspace, such as signage for communication, face-to-face interactions for collaboration, culture, etc. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But most people aren’t going back to the office - at least not full time. And this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gallup.com/workplace/397751/returning-office-current-preferred-future-state-remote-work.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"hybrid trend is expected to continue. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3WKMO5AaYagWvaxZ4o5sB9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For employees who spend most of their time working remotely, the intranet is often their main point of connection with the organization as a whole. 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From streamlining systems notifications to configuring complex AI Agents, Builder provides a flexible and scalable solution to deliver a variety of use cases to your organization.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you can dream it, it can be built with Builder.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Create alerts and nudges to help employees stay on top of what they need to know, such as performance review reminders, time-off balances and payslip notifications.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify approvals and requests by enabling employees to review and track things like IT service requests and travel details. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamline workflows for complex processes like procurement requests and onboarding. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Easily and quickly connect to business systems with pre-built templates and data source connectors\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3pAubn9QBZvX17VvNgdznp\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Builder Benefits for Workgrid Customers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The value \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/platform/no-code-app-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" drives helps organizations achieve their main objectives, facilitating digital transformation, increasing innovation, and improving the employee experience. 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With Builder, you can build integrations in just a few hours. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Expanded development resources -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" By enabling non-IT staff to build apps, Builder reduces reliance on IT to develop new applications, easing traditional resource bottlenecks such as talent gaps, resources, etc. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduced costs for app development -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Because Builder enables organizations to develop apps in hours and days rather than weeks and months, Workshop reduces the amount of time, effort, and budget that is needed to build modern, digital experiences for employees.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernized legacy systems -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Builder makes it possible to create optimized experiences for existing business applications, simplifying the digital work experience for employees and making it possible to modernize legacy systems without replacing them.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased digital adoption -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Business teams can use Builder to deliver modern, intelligent, and personalized user experiences without replacing  back-end systems, which drives user 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customers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Beyond simplifying the development process and making it easy to create applications customers need in just hours or days rather than weeks or months, it also adds value to their platform, strengthening their brand position and increasing the services and solutions they're able to deliver.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn More About Builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get a closer look at how Workgrid's Builder can help your organization rapidly build and deploy workflows and agents that improve the employee experience. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/guided-tour-builder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take a tour of Builder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for a quick overview of some of the features or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/schedule-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a personalized demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for a detailed look inside.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"bb69ed73-694a-5ba6-adee-2517a3d7a156","title":"October 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"October 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"october-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-10-12T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 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\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology empowers all employees to do their best work and aids productivity by minimizing digital friction and unwanted distractions that destroy focus, waste time, and degrades the overall employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention technology reduces digital friction, improves employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are struggling to get full value out of the digital workplace. Because of the app explosion caused by the pandemic, their days are derailed trying to navigate a complicated maze of disparate applications and struggling to find information that’s buried in silos. 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This reduces the time, effort, and overall cost to build apps, enabling organizations to quickly and easily deliver a better digital work experience for employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4VG4q5yLQZb57T6r5rUL6R\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided experiences delivered across any digital workplace channel \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today, guided experiences built with Workgrid can be delivered via the Workgrid intranet toolbar, mobile app, or Microsoft Teams app, driving our mission to provide employees with the right experience at the right time, within the channel that’s most convenient for them. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To continue our evolution as a digital workplace leader,  we’ve recently launched a partner program and are working with our flagship partners \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/partner/igloo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo Software\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/partner/trianz\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Trianz\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to deliver Workgrid’s digital assistant as an added layer of functionality and value for their digital workplace solutions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Future plans include providing our partners and customers with client APIs to enable complete customization of the Workgrid user interface and the ability to effectively integrate Workgrid into any existing digital workplace solution. This will enable customers to decouple Workgrid functionality (e.g. smart notifications or microapps) from the traditional toolbar format and integrate these experiences seamlessly into whatever digital channel is most appropriate such as an existing mobile app or portal. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simpler work experiences for every employee, no matter where they are \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Our mission has always been to make work simpler, more efficient, and engaging,” said Troy Campano, Head of Product at Workgrid.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"“This began with a focus on improving the employee experience by bringing tasks, information and communications into a centralized location, whether on the intranet or with a mobile app. As the nature of work has changed, however, it became clear that what employees really need is easy access to the right tools and information at the right time and in the right channels – whatever those channels might be. The simple fact is this: if you help employees improve their attention management and create a better experience for the tools they already have, you can dramatically improve their productivity and decision-making, boost sales, and ultimately improve the employee experience. This launch of guided attention technology, along with our no-code app builder, will strengthen our ability to deliver the simplified work experiences employees need to be successful.” \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ca0c0849-33ef-5f88-b72e-149cdc8066fb","title":"August 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace ","externalTitle":"August 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace ","slug":"august-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-08-23T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting the full value of your digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It hardly seems possible that some schools are already back in session. 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Whether it's app sprawl, information overload, or digital noise pollution, they face an oppressive need to be constantly tuned in. And this constant drain is creating a wellness pressure cooker. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" Watch this session to understand the root causes of this attack on employees' time and attention, plus get actionable advice for how to stop it in its tracks.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2GoIzLU26T8WfGVlz2KwIt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"52179d1e-76d3-5def-b7b5-ef024303c35c","title":"Workgrid Ranked as a Champion in 2022 Digital Workplace Emotional Footprint Report ","externalTitle":"Workgrid Ranked as a Champion in 2022 Digital Workplace Emotional Footprint Report ","slug":"workgrid-ranked-as-a-champion-in-2022-digital-workplace-emotional-footprint","publishDate":"2022-08-17T00:00-04:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/IEL4cequQzczLSEPLayXf/827f8969c2b685ff3f8fc748a5a96ec2/gold-medal-blog.png?w=380&h=214&q=60&fm=webp&bg=transparent 380w","sizes":"(min-width: 380px) 380px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/IEL4cequQzczLSEPLayXf/827f8969c2b685ff3f8fc748a5a96ec2/gold-medal-blog.png?w=380&h=214&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/IEL4cequQzczLSEPLayXf/827f8969c2b685ff3f8fc748a5a96ec2/gold-medal-blog.png?w=380&h=214&q=60&fm=png&bg=transparent 380w","sizes":"(min-width: 380px) 380px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":380,"height":214},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/IEL4cequQzczLSEPLayXf/827f8969c2b685ff3f8fc748a5a96ec2/gold-medal-blog.png"}},"description":{"description":"Workgrid is proud to announce we’ve been ranked a champion among 25 digital workplace vendors in Software Review’s 2022 Digital Workplace Emotional Footprint Report. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid – best-ranked overall digital workplace solution \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid is proud to announce we’ve been ranked a champion among 25 digital workplace vendors in Software Review’s \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.softwarereviews.com/categories/digital-workplace\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"2022 Digital Workplace Emotional Footprint Report\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\".\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Having also ranked as a gold medalist in their \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/02/18/workgrid-ranked-as-a-gold-medalist-in-the-2021-digital-workspace-data\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"2021\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/03/07/workgrid-ranked-gold-medalist-in-2022-digital-workplace-data-quadrant-awards\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"underline\"}],\"value\":\"2022\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" Digital Workspace Data Quadrant Awards, this new ranking establishes Workgrid as an overall leader in digital workplace solutions, delivering significant value on both product capability and service delivery. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid scores highly in service, strategy, and innovation\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The scoring for this report was focused on net emotional footprint, which measures user sentiment toward the product offerings that were ranked. Reviews were collected from real end-users and meticulously verified for veracity in order to create a holistic, unbiased view of the product landscape.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here’s how Workgrid compared to the other solutions included in the report: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Net emotional footprint: +98\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"CX score: 9.4/10\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In a field of 25 solutions, Workgrid ranked second in overall sentiment, with a nearly perfect record of positive feedback. Workgrid was also considered to be an effective digital workplace solution and one that saves users’ time. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In addition, Workgrid received net emotional footprint scores of +100 in the categories of:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Wasting time vs. saving time\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Greedy vs. generous\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Vendors interest first vs. client interest first\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Despised vs. inspiring\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Scores establish Workgrid’s unique value in the market \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid earned emotional footprint scores of +100 in the areas of delivering unique features and helping innovation. This demonstrates the unparalleled value Workgrid’s digital assistant delivers when used in conjunction with tools like intranets or employee communication apps, technologies that often struggle to differentiate themselves because of the commoditized nature of their features.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2ppMWsrLzi1hm7GVtzxcSU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What sets Workgrid’s digital assistant apart is its ability to guide workers’ attention to what needs their immediate attention by abstracting essential tasks and information from enterprise systems. The result is a custom, personalized experience for employees that simplifies work by: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Surfacing the right notifications, signals, alerts, and information when they're needed\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sending nudges for time-sensitive information or tasks that require action \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Automating complex workflows and processes \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What can Workgrid do for your digital workplace?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These findings make it clear that Workgrid is a widely respected digital workplace solution that’s worth taking a look at.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Interested in learning more about what can Workgrid do for you? 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Find out what your organization be missing."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology isn’t the most important factor in the digital workplace \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From collaboration and productivity tools to communication platforms and increased mobile access to enterprise solutions, technology has played a starring role in laying down a foundation to support long-term business and employee success. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But that doesn’t mean the hard work is done – or that technology should even be the primary focus of the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"66WUsBHKLYcLDV5FvmXM42\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The reality is, in most cases, technology is actually preventing employees from getting full value from the digital workplace. All the new systems and solutions that were implemented throughout the past few years have created unprecedented levels of digital friction, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/stop-digital-friction-from-killing-employee-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"bogging employees down, wasting their time, and increasing their frustration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"  \\r\\n\\r\\nTo fix this issue, you’ll need to rethink your approach to technology. You’ll need to go beyond simply deploying ad hoc solutions and consider the holistic and strategic impacts of your tech investments to ensure they’re effectively supporting the employees who use them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Employee Experience (DEX) - the true measure of success \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It goes without saying that you give user experience prime consideration when selecting individual technology solutions. Each application likely goes through rigorous due diligence processes to make sure it’s the best in its class and delivers the highest level of functionality for its purpose. \\r\\n\\r\\nBut what about the experience of the average user who has to interact with that system?  \\r\\n\\r\\nHow does that system work in the overall digital workplace, alongside all the other applications employees use? Does it work as part of a seamless experience or does it create friction in the flow of work, requiring additional logins and steps to complete routine processes? \\r\\n\\r\\nThe \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://venturebeat.com/2022/06/10/report-91-of-employees-say-theyre-frustrated-with-workplace-tech/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"feedback\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is pretty clear: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nine in 10 (91%) employees reported that they’re frustrated with their work software \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More than half (57%) of unsatisfied employees say their current software makes them less productive \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nearly half (49%) of employees report that inadequate workplace technology causes them to feel stressed and 48% claim it has negatively impacted their mental health  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7i6PlVvtvp373cri5TXLl4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focusing on the experiences of technology rather than simply the technology itself can be a big mind shift for organizations, but the payoff is well worth it. Employees who are satisfied with workplace applications are much more likely to want to stay and grow in your organization.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do you create holistic, intelligent technology experiences that simplify the work day for employees and give them more time to focus on the meaningful work that brings them fulfillment?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s where human-centric design comes in. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee-centric design – the key to successful DEX \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee-centric design (also referred to as human-centric design) is exactly what it sounds like - an approach to architecting the digital workplace that’s focused on meeting the needs of employees. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what do employees want from their digital work experience? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s a question you really have to ask your own employees. Every business has nuances that are unique to them. Only your employees can express what their challenges are and what they need to be successful (and they’ll be more than happy to tell you if you ask).  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take some time to understand: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The different employee personas across your organization, which could vary by job, location, or whether they work in the office full time, are fully remote, hybrid, frontline, etc. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What challenges each persona type has with the technology they use in their role \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What would give workers more time to spend on the meaningful work that brings them fulfillment \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2WMatAhl3hGqRBXIWg5BJl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you work to understand the unique needs of your own workforce, you’re likely to uncover some consistent themes, such as the desire for a simpler, more streamlined experience with technology. In our experience with a wide range of organizations, the biggest for employees is to get their jobs done quickly and easily, without a lot of unnecessary effort or frustration \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can you help them accomplish that? By identifying and eliminating the issues holding them back. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-1\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Using human-centric design to overcome technology barriers in the digital workplace \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the biggest issues that’s universally destroying the employee experience is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/solutions/digital-friction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" – the amount of effort it takes employees to find information and complete tasks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Think about your own experience in the digital workplace.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How often are even the simplest of tasks unnecessarily time-consuming and a huge drain on your productivity?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How many routine processes require multiple apps to complete them?  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How many applications do you interact with every day just to do your job? \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And what happens when you conduct a search on the intranet? 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It’s crucial to plan exactly what type of digital workplace you want to create - and there’s no better time than now to get one started. Your first step is to assemble a team of stakeholders from across the business who will be responsible for creating a purposeful strategy to deliver a purposeful DEX that supports business goals. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Train employees to use the technology they need \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This might sound obvious, and for good reason. Giving employees appropriate training to use the tools that are required in their roles should be a baseline requirement, and yet 28% of organizations don’t allocate any time at all to train employees on the tools they’re given. It’s simply issued to them with the expectation that they’ll figure it out. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"CAZGFp7afTQhnvBcwUs2J\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don’t make this mistake. Provide employees with resources to effectively use the tools they need, from job-related apps to the tools and systems they need in their role as an employee, such as payroll and time management systems. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Start with low-hanging fruit and redesign experiences that make routine, day-to-day tasks simpler \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Talking with employees to understand their struggles should highlight what needs immediate attention. 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reliable information \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplifying these tasks can have a huge impact on your DEX and overall quality of your digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistant – guiding employees’ attention to a better DEX \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can create a simpler experience for employees by using a digital assistant to insulate them from the technological complexity that bogs them down.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid digital assistant integrates with existing enterprise systems to abstract just the tasks and information employees need, displaying them in a centralized location within the flow of their work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"ykYNIGZkQnP25TYc73eSl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To Knows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" create a personalized, contextual news feed that includes global corporate news, as well as news targeted by location, strategic business unit, and job function. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To Dos\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" create a unified notification stream that enables workers to view and act on routine tasks that need their attention, such as approvals. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" give employees seamless access to the specific functionality they need from core enterprise systems, making it easy to view payslip and time off data, assign tasks, and view talent and metrics reports.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"enterprise-grade chatbot\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" delivers fast, personalized answers to common questions and automates routine tasks, like submitting support tickets.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To see how a digital assistant could help your organization take a more human-centric approach to DEX, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"6efcf314-cf0b-50ac-99dc-344a50aaa70f","title":"July 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"July 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"july-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-07-19T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 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From DWG’s Tech Lab and Gartner’s Digital Workplace Summit to the IABC World Summit and the Future of Work conference, we’ve been immersed in talking with business professionals who are all focused on improving the digital workplace and employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s. Been. Awesome. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Aside from just the simple joy of getting to see people in person again, it was also tremendously valuable to talk with people about what their challenges are in today’s constantly changing digital workplace. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/stop-digital-friction-from-killing-employee-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is still a big challenge for many, and the focus on creating an employee-centric digital experience is greater than ever. Delivering communications more effectively continues to be a top concern, as is helping employees be more productive, so they can effectively manage the new work/life balance people are seeking. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The opportunities to optimize the digital workplace and deliver a better employee experience are limitless. Here are some resources to help you make the most of them.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/getting-your-messages-read-in-todays-attention-economy\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Getting Your Messages Read in Today's Attention Economy - A Guide for Internal Comms\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s getting harder and harder for internal comms to catch – and keep – the attention of overwhelmed employees. But there is a way to increase reach, improve the employee experience, and look like a hero doing it. Learn more… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4N7K5ULn4p0CJDj8K14Y6t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/putting-employees-at-the-center-of-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Putting Employees at the Center of Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rThe pandemic has made it clear that technology is standing in the way of employees working effectively – largely because the digital workplace hasn’t been built with them in mind. Here’s how to create a simpler work experience that leads to a better employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7K5DsE6gFoWhjURn7cQcZz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"blog/overcoming-the-3-leading-causes-of-digital-friction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Overcoming the 3 Leading Causes of Digital Friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees aren’t getting the full value out of your digital workplace because they’re spending too much time battling the digital friction standing in their way. 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Find out how the Workgrid digital assistant helps employees work more effectively by reducing digital friction and guiding their attention to the tasks and information that matter most. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2T51B8ysxhZ5kn3oF3FYLo\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"51ce2a0c-aca5-5a79-8cf8-d9a27242a615","title":"Getting Your Messages Read in Today’s Attention Economy – a Guide for Internal Comms ","externalTitle":"Getting Your Messages Read in Today’s Attention Economy","slug":"getting-your-messages-read-in-todays-attention-economy","publishDate":"2022-07-05T00:00-04:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=768&h=394&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=1024&h=525&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=1366&h=701&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=1920&h=985&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=1920&h=985&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=768&h=394&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=1024&h=525&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=1366&h=701&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png?w=1920&h=985&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":985},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4OxGsBkysRCVsvKfLbts9Y/9e79b3bd3ae5a873e62dd187b92e3a19/iabc_teams_mobile.png"}},"description":{"description":"Your main goal as an internal comms professional is to have your messages internalized by as many people as possible. But it’s not as easy as it used to be, is it?"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The losing battle of internal communications  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your main goal as an internal communications professional is to have your messages internalized by as many people as possible. But it’s not as easy as it used to be, is it? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Blame it on the attention economy we now all live in. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Every second of every day, something is flashing, pinging, or popping up in our face to alert us to all of the messages, notifications, tasks, and communications that need our attention. There’s no way anyone could pay attention to it all, and yet we try, only to end up frustrated, stressed, and exhausted. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"16R6RYazAdsUYnsCvrqhr5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The employees you’re trying to reach are in the same slowly sinking boat, and because of that, they’re missing stuff. Your stuff. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It feels like an unsolvable problem, doesn’t it? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You’re already doing the best that you can. You’re crafting important, impactful messages, and you’re doing everything possible to get them to the right people at the right time. But the odds are simply not in your favor.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies are in various forms of a hybrid work model, with some employees in the office full-time, some there part time and some working from home permanently, which makes it hard to generate word of mouth discussion to give your communications a boost of momentum.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Email is garnering less and less attention every year.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You’re dealing with an audience that’s inundated with informational noise at work and spends a big chunk of their day on social media to escape that barrage.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On top of that, notifications about the upcoming public affairs webcast or detailed business updates from the CEO don’t stand a chance against the latest TikTok dance trend, viral challenge, or recipe craze. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bottom line? There’s a battle taking place for employees’ attention, and you’re losing. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what are you supposed to do to get your messages into the forefront of everyone’s minds in the face of such adversity? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increase your reach, improve the employee experience, and look like a hero doing it \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To turn this situation around and make sure your communications get the attention they deserve, you’ll need to improve the environment in which your messages are seen. Don’t panic. It’s not as difficult to do that as you may think. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now I’m not suggesting bigger digital signage or better email subject lines or even a cute mascot that grabs people’s attention. Those are short-term solutions that, at best, will lead to small, temporary increases in your reach and impact. What I’m suggesting is bigger than that, a wholesale change in approach that involves using digital workplace challenges to your advantage. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s be honest, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/09/22/achieving-success-with-the-future-of-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the digital workplace could use some help\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". The pandemic might have propelled technology forward by decades, but it’s also made work so complicated that it’s nearly impossible to get anything done.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a communicator, you actually have a tremendous opportunity to fix this. To take charge of the situation and implement a solution that not only fixes your challenges by rationalizing and organizing messages to make sure they’re seen, but also improves the entire employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here’s what I mean by that... \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3 secrets to earning and keeping\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"employees’ attention\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Secrets” sounds so intriguing, doesn’t it? Like I’m about to tell you what the 11 herbs and spices are in the fried chicken or where to find the Holy Grail. To be honest, the things I’m about to share aren’t so much secrets as common-sense measures that every communicator should know - but let’s stick with ‘secrets’ for now since it sounds more fun.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The secrets to commanding employees’ attention in this attention economy are: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thinking about what your audience wants and needs \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providing them with value for their time \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Meeting them where they are \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s take a closer look at each of these … \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Think about what your audience wants and needs \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This might sound overly simplistic, but it’s a point easily lost in the shuffle and one that makes all the difference in how successful you can be at getting your messages read.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now we’ve talked about all the challenges that employees are facing these days. They’re overwhelmed. They’re stressed. They have WAY too much to pay attention to. Keep that in the back of your mind when you’re strategizing about your communication plans. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sure, you have a job to do. You’re responsible for working with senior leadership to distribute the messages they want shared throughout the company (which isn’t easy since everyone else in the organization is also sending out communications fast and furious). But if you want to be successful at that job, then you need to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/09/supercharging-your-distributed-workforce-step-1-understanding-employee-need\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"understand what will create the best experience\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for the employees that you’re trying to reach. Create personas. Talk to each employee type and shadow them so you can see where they’re struggling and how you can help. If you ask, they’ll tell you what they need, and that will make all the difference in getting them to engage with your messages. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide them with value for their time \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s like the old adage says, you can lead a horse to water, but you can’t make them drink. That’s just as true for employees. You can put your messages on every surface and channel they come across through the day – email, intranet, digital signage, etc., but if you don’t give them a reason to pay attention, they simply won’t. They’ve got too many other things demanding their attention. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do you give them a return on their time investment? By putting your messages in a location that offers a high level of additional utility.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take this example of an intranet. You probably spend a lot of time creating messaging for this space, probably with diminishing returns since there are so many other applications vying for employees’ attention. But this intranet is different. It’s been layered with a digital assistant that provides value that goes beyond what an intranet is generally capable of offering.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1d9CDTgBi12PCxrJxARZu1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital assistant draws employees in by creating a centralized experience for important tasks and notifications from across the enterprise - things every employee wants and needs to know, such as payslip details, time off balances, help desk ticket updates, approval notifications, etc. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Because these are items of high interest to employees, they’ll keep coming back - often multiple times a day. And the more often they visit the intranet, the more likely they are to see your messages.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Meet them where they are \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now giving employees a reason to visit the intranet is a great start, but that won’t work for everyone. Many workers never visit the intranet and instead spend their days working in other channels or applications that are more suited for their roles. So how do you reach those folks? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By syndicating your messages to wherever employees are spending their time, like mobile devices or MS Teams.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can see in this example that the digital assistant is still providing a centralized location for important tasks, time off info, payslip stuff, all of that. But it’s also notifying employees of important communications. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4N7K5ULn4p0CJDj8K14Y6t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By putting those communications in the flow of employees’ work, you hit the secrets trifecta I’ve just shared. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You’re addressing employees’ needs by simplifying their work day. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You’re giving them something in return for seeing your messages, by  \\nputting them right next to other important tasks and information. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And you’re meeting them where they are but delivering all this information \\nin the places where they prefer to work. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/articles/what-is-a-digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"what is a digital assistant\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and how can it help you communicate more effectively with employees?  The value of a digital assistant At a very high level, digital assistants (also known as virtual assistants, virtual digital assistants, or mobile assistants)are designed to assist users by answering questions and processing simple tasks. They eliminate the need for employees to spend time on routine functions that don’t require human intervention.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The examples I’ve given above illustrate Workgrid’s digital assistant, which has a proven track record of ensuring messages from internal coms are seen because it displays them alongside the important notifications, information, and tasks employees need. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regardless of where it’s deployed (the intranet, via a mobile app, or even in other platforms such as MS Teams), the Workgrid digital assistant integrates with enterprise systems from across the organization and extracts just the tasks and information employees need. It then displays that information in a centralized location, delivering a personalized, contextual experience that guides workers attention and helps them work effectively, despite the flood of information they have to deal with. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"28K401KR4VyRGs0KFziGeL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid cuts through all the noise for employees, so your messages have a better chance of being noticed and consumed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's take a look at how Workgrid has helped other organizations improve the effectiveness of their communications. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistant - success in action \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance recognized that their workforce was becoming increasingly frustrated over the complexity of the enterprise technology they had to work with every day. Information was difficult to find because it was segregated into silos and a significant amount of time was being wasted navigating a maze of disparate applications. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty implemented the Workgrid digital assistant\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as a toolbar on their existing intranet. The toolbar integrated with core enterprise systems to insulate employees from technological complexity and provide them with easy access to important information like payslip details and time off balances. The assistant then presented that information alongside other important tasks and communications from across the organization.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"Ml0ypWhYRUrAj3v9yzONV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\nWhen combined with a natural language chatbot that made it easier to find information, the result was a simplified work day for employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To Knows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" created a personalized news feed for employees that included global corporate news, as well as news targeted by location, strategic business unit, and job function. They also delivered proactive alerts from source systems to notify employees about preferred information, such as job postings and upskilling opportunities. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To Dos\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" created a unified notification stream for systems like Workforce, Chrome River, and SAP Ariba. This enabled workers to view and take action on routine tasks that need their attention from across the enterprise, like approving vacation requests and expense reports. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" gave employees seamless access to the specific functionality they needed from core enterprise systems like Workforce, SAP Fieldglass, and PowerBI - right from the intranet. This made it easy to view payslip and time off data, assign tasks, view talent metric reports, and more. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" delivered fast, personalized answers to common questions and automated routine tasks, such as submitting support tickets, password resets, and more. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a result of using the Workgrid digital assistant, internal comms saw a 40% increase in click-thru rates and a decrease in the number of alerts that employees were missing. There was also an increase in the engagement of frontline employees because they finally had access to corporate communications and data from multiple systems in an easily accessible location. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How will you improve the effectiveness of your communications? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no question that you have a big responsibility on your shoulders. Keeping employees informed and engaged in an age where there’s so much competing for their attention is no easy task. But it \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"can\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" be done – and we can help you do it.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To find out how the Workgrid digital assistant can help you earn and keep employees’ attention, check out this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"brief video\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or request a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"1:1 demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"f14bc212-805a-5eb6-8a0b-65fa99666d10","title":"Putting Employees at the Center of Employee Experience","externalTitle":"Putting Employees at the Center of Employee Experience ","slug":"putting-employees-at-the-center-of-employee-experience","publishDate":"2022-06-30T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5kVjOKQWBcTO6ZXCmBeSgG/eecd2644991bd2249dd627fc2614d3ed/annie-spratt-g9KFpAfQ5bc-unsplash__1_.jpg?w=768&h=482&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5kVjOKQWBcTO6ZXCmBeSgG/eecd2644991bd2249dd627fc2614d3ed/annie-spratt-g9KFpAfQ5bc-unsplash__1_.jpg?w=799&h=501&q=60&fm=webp&bg=transparent 799w","sizes":"(min-width: 799px) 799px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5kVjOKQWBcTO6ZXCmBeSgG/eecd2644991bd2249dd627fc2614d3ed/annie-spratt-g9KFpAfQ5bc-unsplash__1_.jpg?w=799&h=501&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5kVjOKQWBcTO6ZXCmBeSgG/eecd2644991bd2249dd627fc2614d3ed/annie-spratt-g9KFpAfQ5bc-unsplash__1_.jpg?w=768&h=482&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5kVjOKQWBcTO6ZXCmBeSgG/eecd2644991bd2249dd627fc2614d3ed/annie-spratt-g9KFpAfQ5bc-unsplash__1_.jpg?w=799&h=501&fl=progressive&q=60&fm=jpg&bg=transparent 799w","sizes":"(min-width: 799px) 799px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":799,"height":501},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5kVjOKQWBcTO6ZXCmBeSgG/eecd2644991bd2249dd627fc2614d3ed/annie-spratt-g9KFpAfQ5bc-unsplash__1_.jpg"}},"description":{"description":"The solution to digital workplace simplicity can be found in the answers to these questions. Give them some thought - your employees need you. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The digital workplace hasn’t been built for employees\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations have been working hard to optimize the digital workplace. They’ve delivered all the tools, platforms and resources employees could possibly need to be effective. Yet, the employee experience continues to suffer, with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.tonerbuzz.com/blog/employee-engagement-statistics/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"61% of American employees saying they are burned out at work\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Why?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Because, despite their best efforts, organizations typically fail to consider the needs of the one audience that matters most – their employees. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This isn’t an intentional oversight, simply a function of human nature. People are inclined to look out for their own interests first, and we’ve been seeing that instinct play itself out across the workplace. HR implements best-in-class tools that meet the needs of power users on their team. Internal comms focuses on apps that make it easier to share information in a compelling way. Meanwhile, IT keeps a vigilant eye on the bottom line, balancing the need to deliver the right solutions with the directive to keep costs low.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But what about the people who have to interact with all these solutions?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Technology is making it hard for employees to work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The pandemic has forced us all to rethink the long-standing paradigm of work. Flexibility is finally taking precedence over face time in the office, people are learning to collaborate in ways we never could have imagined possible and, in many cases, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.apollotechnical.com/working-from-home-productivity-statistics/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"workers are more productive than ever before\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These benefits haven’t been without a cost, though.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While technology has enabled employees to work wherever and whenever it’s convenient for them, the influx of apps, communication channels and workstream collaboration platforms in the workplace has created some challenges.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees now face a constant battle for their attention and a ceaseless need to always be tuned in. The prevalence of \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://digitalworkplacegroup.com/stop-digital-friction-from-killing-employee-productivity/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"digital friction\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" makes things even worse. The simple act of work isn’t so simple any more, with employees wasting a sizeable portion of their day app hopping, with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2018/report_app_overload_is_creating_chaos_at_work_and_costing_businesses_billions.html\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"68% of workers toggling between apps up to 10 times an hour\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". As such, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.unsizify.com/the-myth-of-multitasking\"},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"productivity drops b\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"y up to 40%\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" as employees waste a sizeable chunk of their day context switching, app hopping and, even worse, searching and reviewing the wrong information.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"52U2JCvLMowHTo9WCfLQ07\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.linkedin.com/pulse/attention-invaders-corruption-digital-workplace-rob-ryan/?trackingId=p1zxrEjGRdyYqbw6Cn0EJQ%3D%3D\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"war on attention\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is a never-ending drain on the finite mental and emotional resources of employees. It’s creating a wellness strain that needs to be addressed.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"So what steps can you take to alleviate the stress and frustration of employees and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/01/21/employees-work-smarter-with-workgrid\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"help them work more effectively\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A simpler work experience = a better employee experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees can’t solve the growing problems of stress and burnout on their own. These can’t be solved by multi-tasking or meeting-free Fridays, and certainly won’t be solved by working longer hours.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Your employees need your help to do the job they were hired for. To get rid of all the roadblocks that steal time from meaningful work, they need you to see them as they are and to understand their challenges – specifically around how time-consuming it is for them to complete some of the simplest tasks.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Checking time-off balances or payslip details can require a dozen or more clicks across multiple unfamiliar systems, a significant interruption to the work day.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Processing procurement and expense approvals involves a time-consuming process of logging in and out of disparate systems – taking time away from more strategic priorities.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Searching for information or trying to work with service departments like HR and IT for answers to common questions can consume hours every week, dragging down productivity and damaging morale.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3ciRYOS5Nj9ul7zQDAM4JB\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It doesn’t matter how highly ranked your tech stack is – if your employees are losing time to any of these issues (or the dozens of other examples just like them), your digital workplace is failing them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But you can fix it, simply by thinking about things a little differently.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can you optimize the tech stack: modernize legacy systems, identify redundant apps and ensure employees know what tools to use and when?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can you simplify work to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/smart-notifications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"bring important tasks, information and communication directly to employees\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" – within the flow of their work and in the channels they prefer – so they don’t have to forage for those important items themselves?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can you create a unified experience that \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/microapps\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"abstracts employees away from the gates and complexity of enterprise systems\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", while still providing them with the specific information, features and functionality they need?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can personalization help you deliver targeted, contextual, high-priority communications that are more likely to be seen, fostering greater alignment and awareness?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can automation enable workers to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/chatbot\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"find time-sensitive information and get answers to frequent questions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", or even proactively assist employees by promoting information at the right time?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The solution to digital workplace simplicity can be found in the answers to these questions. Give them some thought – your employees need you.\\n\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e8ca535d-da8c-5d1f-8d23-bd36f2d0089d","title":"Overcoming the 3 Leading Causes of Digital Friction","externalTitle":"Overcoming the 3 Leading Causes of Digital Friction","slug":"overcoming-the-3-leading-causes-of-digital-friction","publishDate":"2022-06-29T00:00-04:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2wDbjak97uW2ui2s9p6mK/ad729fc2fb001fdb3a9450c27eedabca/digital_friction_app_overload.jpg?w=768&h=394&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2wDbjak97uW2ui2s9p6mK/ad729fc2fb001fdb3a9450c27eedabca/digital_friction_app_overload.jpg?w=780&h=400&q=60&fm=webp&bg=transparent 780w","sizes":"(min-width: 780px) 780px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2wDbjak97uW2ui2s9p6mK/ad729fc2fb001fdb3a9450c27eedabca/digital_friction_app_overload.jpg?w=780&h=400&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2wDbjak97uW2ui2s9p6mK/ad729fc2fb001fdb3a9450c27eedabca/digital_friction_app_overload.jpg?w=768&h=394&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2wDbjak97uW2ui2s9p6mK/ad729fc2fb001fdb3a9450c27eedabca/digital_friction_app_overload.jpg?w=780&h=400&fl=progressive&q=60&fm=jpg&bg=transparent 780w","sizes":"(min-width: 780px) 780px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":780,"height":400},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2wDbjak97uW2ui2s9p6mK/ad729fc2fb001fdb3a9450c27eedabca/digital_friction_app_overload.jpg"}},"description":{"description":"Digital friction is making it impossible for employees to get full value out of your digital workplace. Here's what's causing this experience-destroying issue, and how to fix it."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees aren’t getting the full value out of your digital workplace \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This should be a time of positive growth and innovation for your organization. With an abundance of innovative, intelligent technology available, employees should have everything they need to perform at the highest levels. Resources to help them feel connected to the organizations and their colleagues, as well as tools to enable them to work effectively wherever and whenever it’s convenient for them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And yet workers are feeling overwhelmed and stressed and they’re leaving their jobs in droves. Where have things gone wrong?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The problem is simple. The digital workplace has made work more complicated than it needs to be, and it’s impacting employees’ ability to feel engaged and work effectively.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The importance of the digital workplace cannot be overstated. It’s the single connection point shared amongst your workforce and for some employees, it’s the only workplace they have, which means it’s also the only connection they have with your organization. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But digital friction - the unnecessary effort employees have to exert to use technology - is making it hard for people to get the value they need from your digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"Zcuws0oIWUBVhXfKYHi31\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what are the causes of this digital friction and what, if anything, can be done about it? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3 leading causes of digital friction \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So if digital friction is preventing employees from getting value from your digital workplace, what’s causing it? There are three main culprits: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application overload \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"– the ever-expanding range of applications and sources where information and activity are hosted. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – the volume of content, conversations, activity, interactions, tasks, and information employees are expected to continually process. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital noise pollution\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – the exponential echo effect of signals, pings, and chimes vying for employees’ attention. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s take a look at each of these in greater depth… \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application overload \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Work has become chaotic. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.techrepublic.com/article/employees-switch-apps-more-than-1100-times-a-day-decreasing-productivity/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees context switch more than 1,100 times every day.\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" This is yet another thing we can blame on the pandemic. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Accelerating digital transformation efforts to enable everyone to work from home has caused an app explosion that’s destroying the employee experience. Workers are flooded with distractions, data silos, and complex processes. Getting actual work done is next to impossible, with everyone spending an inordinate amount of time and effort just trying to interact with the all the systems they have to deal with. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5P6h8wQqq7oi1VlKr4koHl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The volume of information employees are trying to stay on top of is staggering, andit’s getting worse by the minute. It’s also complicated by some of the factors we’ve discussed above, particularly app overload. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"BTprx9ZkidFmYAds6buZD\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The more applications organizations have in their tech stack, the more silos of data and information there are standing in the way of workers being productive and efficient. This also proliferates redundant capabilities and creates duplicative locations for where activities can be performed and information can be stored, which means further slowdowns in productivity and decision making. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Add to this the reality of notification fatigue – the constant barrage of pings, popups, and badges from systems across the enterprise that desensitize workers to the things they need to pay attention to– and it’s no wonder that employees are experiencing high levels of burn out as a result of cognitive overload. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4QYHiDhpA4EttTDxrdqXSx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital noise pollution\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what’s the result of all these apps and the deluge of information they deliver?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, it’s digital noise pollution. Being constantly peppered with “noise” - all the pings, alerts, signals, emails, @mentions, tasks, and to-dos - none of which are prioritized - that constantly clamor for our attention. It’s exhausting. It’s also incredibly problematic for both businesses and their employees. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Human beings have finite attention spans as well as a limited capacity to retain and process data. Think about your own experiences. When an uncontrollable flood of information and signals is coming at you, what generally happens? In all likelihood, your stress increases as your brain struggles to process it all. Consequently, it becomes difficult to make good decisions (or even make any decision), and overall performance suffers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3yFBsaxT79GPT7x5ULSXEE\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction is ruining employee experience and it’s bad for business \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We’ve talked with employees about the impact digital friction has on their digital work experience. What we learned isn’t good. Digital friction isn’t just increasing frustration, it’s also causing a domino effect that’s bad for business: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Missing Important Communications -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Employees frequently miss important announcements and time-sensitive reminders. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delayed Approvals\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Managers lose approvals amongst other emails, blocking important work or requests from being completed. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time Wasted From Context Switching\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Employees lose valuable time jumping from one system to another to complete tasks or lookup common information. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ignored Intranet Content and Communications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Information on the company intranet and other communications isn’t personalized enough for employees to actually stop and read.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what can be done to stop this pervasive threat to the health and wellness of both your employees and your business? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guiding employees’ attention for a better digital work experience \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"NYU Professor Clay Shirky is famous for saying, “It’s not information overload, it’s filter failure.” That sentiment resonates because it gets to the heart of what’s really holding back the digital workplace today. Workers need a digital workplace that prioritizes what truly requires their attention and streamlines interactions with technology, so they focus on high-value work. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what’s the best way to address this issue and give employees the simpler, more intelligent work experience they need and deserve? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ideal solution lies in creating an experience layer that insulates employees from all the technological complexity that stands in their way.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The theory of an experience layer is that it abstracts just the tasks, information, and communications employees need from across the enterprise, creating a unified experience for everything they need to know and take action on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"ykYNIGZkQnP25TYc73eSl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This experience layer takes the form of a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", which streamlines the digital work experience by integrating with top enterprise applications to: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Surface\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" the right notifications, signals, alerts, and information when employees need them \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nudge\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" workers on important information that matters or tasks that need action \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" and automate complex workflows and processes \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To understand what a digital assistant is and how it works, let’s see one in action… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistant - improving employee experience by simplifying the work day \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5NZ08S1TBVxYTzvgS4jL8k\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual insurance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" recognized they needed to provide employees with a simplified, seamless, and consumer-like digital experience.  \\r\\n\\r\\nThey implemented the Workgrid digital assistant tool bar on their intranet to create a centralized experience for their \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"most important applications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", including Workforce, Oracle HCM, Chrome River, SAP Fieldglass, SAP Ariba, Power BI, and BMC Remedy. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To Knows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" created a personalized, contextual news feed that included global corporate news, as well as news targeted by location, strategic business unit, and job function. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To Dos\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" created a unified notification stream that enabled workers to view and act on routine tasks that needed their attention, such as approvals. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" gave employees seamless access to the specific functionality they needed from core enterprise systems, making it easy to view payslip and time-off data, assign tasks, and view talent and metric reports. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"enterprise-grade chatbot\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" delivered fast, personalized answers to common questions and automated routine tasks, like submitting support tickets. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AES had created a successful remote work experience during the pandemic but wanted to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG-AES-Case-Study-Improve-Digital-Employee-Ex.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"take their digital workplace to the next level.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \\r\\n\\r\\nThey implemented the Workgrid digital assistant on their SharePoint intranet to seamlessly connect their people, information, and systems across the enterprise, creating a centralized experience for their most important applications, including ServiceNow, SAP Ariba, SAP Concur, Workday, ADP, and Power BI. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1f2Bp4gNWM4S55C39kBFRE\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital assistant:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provided personalized updates\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" on important communication and information. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivered relevant tasks and approvals\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to people where they were already working, to keep things from getting lost in their inbox. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consolidated approvals\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" from systems across the enterprise so employees could quickly process high-volume, routine tasks. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Made it easy to share \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"pulse surveys, enabling HR and internal communications team to get immediate feedback on employee engagement. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplifying work for a better digital employee experience \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many reasons to\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/03/23/11-reasons-your-employees-need-a-digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" utilize a digital assistant \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"in your digital workplace. Beyond simply \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/01/21/employees-work-smarter-with-workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"helping employees work smarter and not harder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", digital assistants are the ideal solution for addressing \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/02/11/2022-digital-workplace-trends\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital friction\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Better yet, in the case of the Workgrid digital assistant, it’s available in all the channels employees prefer to work in, such as the intranet (as a web-based toolbar), on mobile, or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/microsoft-teams\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrated with MS Teams\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about how the Workgrid digital assistant can create a better digital work experience for your employees, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a 1:1 demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e6fd5912-17ea-5977-9ae8-bd60147eab76","title":"June 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"June 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"june-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-06-21T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving the Employee Experience with a Digital Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It goes without saying that you want to do what's best for your employees. But sometimes even the best intentions can go awry.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For many organizations, giving employees what they need has led to a confusing maze of applications, best-in-class systems that can be complicated to use, and a flood of communication channels that are impossible to keep up with. So how can you reign everything in to really help employees experience less stress and work more efficiently?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant integrated with your intranet is one solution. By abstracting more important tasks and information from across the enterprise, digital assistants create a seamless, centralized experience for what needs employees' attention the most.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not sure what a digital assistant is, how it works, or what it can do to transform your digital employee experience? Here are some resources to answer those questions and more...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/06/01/anatomy-of-a-successful-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Anatomy of a Successful Digital Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There is a simple solution to the digital workplace challenges your organization faces, and it starts with your intranet. Here's everything you need to build an engaging intranet that boosts employee experience, productivity, and satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6KoK0kG2SbdsEzCwMDHjj6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/11-Reasons-Your-Employees-Need-Digital-Assistant-eBook.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[eBook] 11 Reasons Your Employees Need a Digital Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rEmployees have adapted incredibly well throughout the pandemic. But the prolonged period of change and uncertainty has taken its toll. Workers are overwhelmed. Burned out by the constant need to be tuned in. 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From increasing productivity by streamlining interactions with your enterprise tech stack to improving the employee experience, your intranet can become the star of your digital workplace. Find out how..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solving top digital workplace and employee experience challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If yours is like most organizations, you’re probably facing challenges related to your digital workplace and employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Too many applications competing for attention. Important information trapped in silos, inaccessible to the people who need it. The constant din of pings, alerts, and notifications make it impossible for employees to focus.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6KoK0kG2SbdsEzCwMDHjj6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s as though the pandemic propelled us forward by decades, but also complicated work so much that it’s now nearly impossible to get anything done.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It doesn’t have to be this way.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your intranet has the power to solve all these challenges in a way you might not have considered. Here's how... \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modern intranet platform – the foundation for your digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regardless of whether your intranet is built on SharePoint or Microsoft 365, or with an out-of-the-box solution, it’s the first step in establishing the foundation for an effective, engaging digital workplace experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s the ideal location to help employees feel connected to your organization and provides many key functions that are required for a successful business:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improves organizational communication\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" of news, information, updates\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlines the organization \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of information, assets, and documents\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Promotes employee engagement and collaboration\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" with forums, polling, social features, and more\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2P7V9VfF57GZRPuRj2NqIY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If it also delivers information that employees want and need, like links to benefits information, help desk resources, and travel expense documents, then you’re really ahead of the game, well-positioned to create the type of engaging, useful experience employees are looking for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s just one catch.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees will certainly show up to visit the site that you’ve created for them. But then they’ll leave almost immediately as soon as they click through to the service they initially came to find. That’s the problem with creating an intranet that does a good job at being useful. It draws users in, only to send them right back out again.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But what if you turned that around? What if instead of linking out to the resources employees want and need, you brought those services in? 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As a result, they add value by not only driving traffic to your intranet, they also give employees a reason to keep coming back and spend more time on the site. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2ppMWsrLzi1hm7GVtzxcSU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guide attention\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to what matters most, centralizing communications, tasks, and information from across the enterprise\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduce digital friction\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", eliminating the need to log in and out of disparate applications by enabling employees to execute tasks from a single location\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make it easier\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to find information, people, and documents and get fast, personalized answers to common questions\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The features of a digital assistant are effective at keeping employees engaged with the intranet because they address the challenges of today’s digital workplaces, namely \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/02/11/2022-digital-workplace-trends\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital friction and attention management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Missed communications due to information overload\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lost productivity from data silos that make it hard to find needed information\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Complicated and time-consuming tasks that involve multiple steps in unfamiliar applications\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how exactly would a digital assistant work with your intranet? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet + digital assistant – a digital workplace powerhouse \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By combining the power of your intranet with a digital assistant, you can go beyond having a simple site that fights for attention with all the other applications in your enterprise and create a digital workplace that’s designed to conquer the challenges of this new working age. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1d9CDTgBi12PCxrJxARZu1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many organizations have used a digital assistant to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG-AES-Case-Study-Improve-Digital-Employee-Ex.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"create engaging experiences\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Intranet_LibertyMutual_CaseStudy_2021_Final.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"boost employee engagement and satisfaction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". 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assistant."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimizing business efficiency\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The success of your organization comes down to efficiency - everything working as seamlessly as possible. The more streamlined your processes run the more time employees have to spend on high-value strategic work, which means more innovation, a better competitive advantage, etc. The downstream benefits are endless. \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how efficient are your processes? \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now before you shrug and cast the question off, take a second to really think about it. Things might be fine. Good, even. But are they running as smoothly as they could be? Can you afford to be wrong? ITSM ticketing alone is an expensive endeavor…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The cost-per-ticket for support teams ranges from $2.93 to $49.69 and the average cost per minute for handling a ticket is $1.60.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"(Source: \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.thinkhdi.com/library/supportworld/2017/metric-of-month-service-desk-cost-per-ticket.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"MetricNet\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding efficiencies in ITSM alone could save your organization a lot of bottom-line dollars over the long term. 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Simply by using a chatbot to automate the help desk ticketing process, Liberty Mutual experienced a 93% cost reduction in ITSM, plus saw a major boost in employee engagement, productivity, and satisfaction as a result of the improved experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Workgrid streamlines ITSM ticketing\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s IT Help Desk app integrates with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/servicenow\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" (as well as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/jira\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jira\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/zendesk\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Zendesk\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and other common ITSM systems) to give employees quick access to important tools and system information right from the Workgrid \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Employees can use the IT Help Desk app to create help desk tickets with an easy-to-use \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/chatbot\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"natural language chatbot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Then it sends confirmations of ticket-related events via a “To Know”\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/smart-notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" smart notification\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to the employee.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Through the chatbot, employees can open a new ticket, receive updates on ticket statuses, add comments to tickets, and close tickets.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2I1gxice5Ai6DiR0Ltd1P7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Workgrid facilitates change management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Change Management app integrates with ServiceNow so employees can easily track each stage of their change requests right from the Workgrid digital assistant, without ever having to log into ServiceNow. Users receive updates of change management requests via Smart Notifications that contain the details of the request, as well as its current status.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6ltEmQokjnqHaZ27rlluhF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Workgrid makes procurement approvals easier\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s ServiceNow app alerts approvers and submitters of service catalog approval events by sending them Smart Notifications within the Workgrid Digital assistant. This enables users to approve, reject, and view the status of all their ServiceNow requests - without needing to log into that application.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid notifications contain the request details, including description, ID, total cost, and requestor, along with item details and a direct link to the request in ServiceNow. Approvers receive notifications that enable them to approve and reject ServiceNow Service Catalog requests directly in the Workgrid application. Users receive notifications that let them see details of outstanding approvals and they can even cancel ServiceNow requests if they choose.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3XpyDhsZbS4DEwq9lu8lYj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining your ITSM ticketing and procurement approvals processes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about how Workgrid's integration with ServiceNow, as well as integrations with other popular business critical applications, can help your organization streamline processes for an improved employee experience and better business results, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"83ccad08-a23d-5197-92d0-49b207936be2","title":"Workgrid + Igloo: Delivering the intranet experience of the future ","externalTitle":"Workgrid + Igloo: Delivering the Intranet Experience of the Future ","slug":"workgrid-igloo-delivering-the-intranet-experience-of-the-future","publishDate":"2022-05-09T00:00-04:00","editorPick":false,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=768&h=529&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=1024&h=705&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=1366&h=940&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=1453&h=1000&q=60&fm=webp&bg=transparent 1453w","sizes":"(min-width: 1453px) 1453px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=1453&h=1000&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=768&h=529&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=1024&h=705&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=1366&h=940&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png?w=1453&h=1000&q=60&fm=png&bg=transparent 1453w","sizes":"(min-width: 1453px) 1453px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1453,"height":1000},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6Ot4Qml68Idk6Ge09jT9io/1c65e3e39e1eefd994a007558f16dc2d/Digital_Assistant_Page_Intranet.png"}},"description":{"description":"So how do Workgrid and Igloo work together and what makes this solution so different? This collaboration solves some of the biggest challenges facing the intranet, digital workplace, and employee experience. 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We’re \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"very\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" excited about this collaboration because it solves some of the biggest challenges facing the intranet, digital workplace, and employee experience - and it does so in a way that’s unmatched by any other solution available today.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do Workgrid and Igloo work together and what makes this solution so different? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"xIebrQbv7AahZOLKeW2fX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Igloo + Workgrid partnership pairs two digital workplace powerhouses: Igloo’s next-gen intranet platform layered with the powerful utility of Workgrid’s digital assistant. This creates a seamless, personalized experience for workers that minimizes distractions, eliminates unnecessary app hopping, and guides attention to important tasks and information that require immediate attention.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s the cohesive digital employee experience workers have been desperate for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo - providing the value of a modern intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo’s intranet delivers the classic news and information employees expect and need from an award-winning site. Packed with features, including the ability to deliver blogs, forums polling, broadcasts, multimedia files, and more, an Igloo intranet is the perfect foundation to build a thriving digital workplace on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5OkdTdNWc4wooqhnavFHg5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid - adding the utility of a digital assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s digital assistant adds functionality that goes beyond what an intranet provides. Designed to simplify the work day, Workgrid integrates with enterprise systems to pull in the important tasks and information employees need from across the enterprise.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4MC5xFKn7RhaFtdRxOEdYa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo + Workgrid - solving employees' top digital workplace challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They’re overwhelmed and frustrated by a digital work experience that bogs them down with too many notifications and too many places to go to find information and execute tasks. They’re also tired of wasting time, losing countless hours that should be spent on meaningful work to the futile struggle against a cascade of apps, resources, and distractions. It’s bad for them and therefore, bad for organizations.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4IMyUxmsCj7uCgQm26Qw63\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is ideally positioned to help solve these challenges because it’s purpose-built to deliver news and information while fostering corporate culture. But the intranet can’t do it alone. Not when so many other applications and platforms  are all furiously adding functionality to be the one resource that dominates employees’ attention. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s why we partnered with Igloo and work with other intranet platforms as well. With the Workgrid digital assistant, intranets can \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"finally\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" cut through all the noise and friction in the digital workplace and give employees a reason to keep coming back. And together, we can give employees the simplified work experience they deserve. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here’s an overview of the benefits the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/partner/igloo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo + Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" partnership delivers. Please feel free to reach out with any questions or if you’d like to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo-igloo-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"see a 1:1 demo.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"57zFIfO9MVpljgwg0XU9Js\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"6024781d-0fc4-57e4-b491-ea7e0299a0bd","title":"April 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"April 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"april-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-04-19T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating an intranet experience that drives employee engagement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The last two years threw a lot of challenges at organizations and employees alike. Figuring out how to enable everyone to work remotely. Coming to grips with the reality that having employees work from home could be beneficial. Understanding the complexities of hybrid work. It’s been exhausting. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ironically, the key to tackling many of these challenges has been right under our noses – the intranet.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the right approach, the intranet can simplify the work day for employees and eliminate their challenges with digital friction and attention management, setting them up for success no matter where, when, or how they work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you want to create an intranet experience that drives employee productivity and engagement, check out these resources we’ve pulled together for you. You can also feel free to reach out if you’d like to discuss your specific intranet situation. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Good luck!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/03/17/igloo-workgrid-improving-the-digital-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Igloo + Workgrid - Improving the Digital Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid and Igloo have announced a strategic partnership that amplifies the power of the intranet and is unlike any other digital workplace solution. Learn more about the details of this collaboration and how your organization can benefit.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4lvm5v5R0enUBvddaMDEpP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Guide] Transform Your Intranet Without Replacing It\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rDid you know that it’s possible to deliver a modern intranet experience that keeps employees productive and engaged - without replacing your existing intranet platform? An intelligent digital assistant is the key. Learn more…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5sZptpNXghUV0eZ7gtpqP4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/03/21/amplifying-your-intranet-guidance-for-getting-users-to-stick-around\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Amplifying Your Intranet - Guidance for Getting Users to Stick Around\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building a beautiful intranet is only half the battle. You also have to give users a reason to keep coming back. Here’s guidance for increasing the value of your intranet by integrating it with core business systems to bring important tasks and information directly to employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2EG30uVzJiQsF4qLtlG3Fj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Read More: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/04/14/elevate-your-intranet-from-zero-to-hero\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Elevate Your Intranet from Zero to Hero\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Step Two\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.steptwo.com.au/papers/graduated-governance-sharepoint-modern/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Establish Graduated Governance for SharePoint Modern\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here’s an overview of a graduated approach for addressing governance in Sharepoint Modern. that tackles each element of the platform separately while also bringing everything together into a coherent governance structure. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Nielsen Norman Group\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.nngroup.com/articles/intranet-study-guide/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet & Enterprise Design: Study Guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lots of skills are needed to design an effective intranet – UX design and research, content strategy, change management, and more. Here’s a collection of links to a wide variety of information to get you started.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From The Newstack\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://thenewstack.io/2022-the-year-of-hyperautomation-and-low-code/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2022: The Year of Hyperautomation and Low Code\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Key insights into exciting developments in two areas of technology, both of which allow teams to operate smarter and faster: low-code platforms and hyperautomation.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/on-demand-watch-how-to-modernize-your-intranet-avoid-the-build-or-buy-headache\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Watch] How to Modernize Your Intranet and Avoid the Build or Buy Headache\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is the ideal resource to help employees stay productive and engaged, but it can be hard to get it right. This webinar discusses intranet optimization – using the existing intranet and enterprise technologies you already have to bring important tasks and information into a centralized, personalized experience for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4XwXWB5UuFI1rF8Lw7VbEh\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"03a973fe-9333-5eb4-a8af-efa8d76bae67","title":"Elevate Your Intranet From Zero to Hero","externalTitle":"Elevate Your Intranet From Zero to Hero","slug":"elevate-your-intranet-from-zero-to-hero","publishDate":"2022-04-14T00:00-04:00","editorPick":false,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6gBftpQHu2jSsGumfcZH7t/93f952e0de7d2f40d25585283382d33c/blog_thumb.png?w=600&h=351&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6gBftpQHu2jSsGumfcZH7t/93f952e0de7d2f40d25585283382d33c/blog_thumb.png?w=600&h=351&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6gBftpQHu2jSsGumfcZH7t/93f952e0de7d2f40d25585283382d33c/blog_thumb.png?w=600&h=351&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":351},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6gBftpQHu2jSsGumfcZH7t/93f952e0de7d2f40d25585283382d33c/blog_thumb.png"}},"description":{"description":"To build an intranet experience that keeps employees coming back, you have to go beyond what intranets typically deliver. Find out what that means and how to do it, so you can deliver an intranet experience that increases productivity and drives engagement."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The evolution of the intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology has changed dramatically - almost comically - over the years. We’ve come a long way from the days of Pong, bagged car phones, and the Sony Walkman, and thankfully, that transformation is equally evident in business technology. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Just think about the intranet. Looking back at the earliest iterations of Lotus Notes sites, they’re relics by today’s standards, yet they were the epitome of advanced technology at the time, a revolutionary experience that integrated everything employees needed into a single location. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2AYF3P24LkoOEaLUjW3BeP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Over time, of course, the intranet has evolved significantly. New functionality has been added as advances in technology have allowed, and capabilities have expanded to meet user needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2LLzDmVOHeyZY3X9DqrgXz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This brings us to where we are today, with the modern intranet firmly established as the trusted anchor point to the digital workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Oh wait... that isn’t true, though, is it?  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet has indeed come a long way. The best versions are beautifully designed, optimized for the user experience, and they deliver contemporary functionality like mobile accessibility, entry points to enterprise applications, social features, and more. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And yet they still haven’t earned a seat at the digital workplace table. Why? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Because the rest of technology has grown along with them. The digital workplace is cluttered with more applications than ever before. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/03/22/stop-digital-friction-from-killing-employee-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction is real\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and competition for the attention of employees is fierce, especially when you factor in platforms like MS Teams that are now trying to be the “one app to rule them all.”  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet has a lot of work to do if it’s going to stand a chance at being relevant in today’s digital workplace landscape. Thankfully, the path to success is easy if the goal of your intranet is clear.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Addressing the problems of today's intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is no longer the only game in town - and it’s certainly not the single source of information employees rely on. Instead, it’s competing with the explosion of other applications all ​vying for attention - apps that are filled with comments, content, social, ​IM, profiles, etc. Cool, fun, eye-catching stuff designed to pull people in and ​engage them so they can be the most relevant tool. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"​As a result, employees have splintered off in different directions to work in whichever apps are most convenient for them and the intranet becomes an afterthought.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6l0i81IUrimal7gNvlZsv\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what can organizations do to create space for an intranet that adds value in the hearts and minds of employees?  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It starts by accepting a few key realities: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The global intranet cannot be an IT led initiative or driven by one siloed business initiative. It has to be an employee-focused resource that’s dedicated to communicating to a wide audience versus, rather than an add-on to some other business application. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet vendors are critical in helping deliver branded messages to the right audience at the right time, but they aren’t the only player you’ll need on your team, because even the most thoughtfully crafted, beautifully designed message will be a waste of time if no one goes to the intranet to see it.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is ideally positioned to delivers news and information while creating a foundation for organizational culture. But those considerations are rarely top of mind for employees, and they’ll never be enough to drive a sustaining level of traffic to the intranet. To give workers a reason to visit the site more often, it has to also deliver functionality and services that are top of mind, such as is system alerts for actions and information and the ability to get quick, personalized answers to top questions. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With that in mind, it's time to focus on the future...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Designing the intranet of tomorrow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building an impactful site that fulfills a need for employees that can’t be met anywhere else requires diligent focus on solving their biggest challenge – too many places to go for tasks and information. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out these \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2018/report_app_overload_is_creating_chaos_at_work_and_costing_businesses_billions.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"statistics\",\"marks\":[{\"type\":\"underline\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\": \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"68%\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" of workers toggle between apps up to 10 times an hour\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"31%\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" of workers said toggling causes them to lose their train of thought\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"53%\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" of workers find navigating between apps more annoying than doing household chores\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No wonder the intranet isn’t getting any love – employees are wasting all of their time logging in and out of disparate applications just trying to manage their daily work load. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But now imagine this... \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here’s an example of a modern intranet. It’s a branded, personalized site that delivers all the features and functionality you need to highlight your company’s unique culture, information, and processes. Cool, right? All intranets should look this good.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5OkdTdNWc4wooqhnavFHg5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But believe it or not, this intranet can be even better.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Instead of linking out to the resources employees need, this intranet can actually aggregate tasks and information from across the enterprise, delivering it in a personalized, contextual experience that eliminates digital friction and gives workers more time to focus on meaningful, high-value work. All it needs to accomplish this is the addition a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1NCGbCpteHcoBauFxl4hBg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the kind of seamless, cohesive experience the intranet needs to deliver if it’s going to be a successful component of the digital workplace. Employees finally get a digital workplace resource that helps them be more productive and engaged, and you can make sure that the intranet you worked so hard to build gets the traffic and attention it deserves. It’s a win-win for everyone.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Employees come for the notifications and stay for the news.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" What could be better than that? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's your intranet strategy?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To deliver a modern, intelligent intranet, you need to think big – and certainly think beyond the intranet's historical function as a delivery mechanism for stylized communications. The intranet needs to be problem solvers; a resource employees can rely on to help them work more effectively. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants can help them do that, providing additional functionality that reduces digital friction and context switching, guides employees’ attention to what’s important, and makes it easier to find information. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For a full overview of how the Workgrid digital assistant can help your intranet become a powerhouse in the digital workplace, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7cfe6f02-00ea-5811-9cf1-1cd2f124c2fe","title":"March 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"March 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"march-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-03-23T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 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employees need one. 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One way is by implementing a digital assistant. \\r\\n\\r\\nDigital assistants are designed to free users from spending time on routine functions that don’t require human intervention. In our personal lives we might use a digital assistant to find a nearby coffee shop, check the weather, or reorder household staples. In the workplace, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/articles/what-can-a-digital-assistant-do\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"digital assistants provide a whole different level of utility\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", helping employees find important information and handle requests like processing approvals, submitting, and tracking service desk tickets, etc.  \\r\\n\\r\\nThe \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/articles/what-are-the-benefits-of-a-digital-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"benefits of using a digital assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" are vast, and there are some compelling reasons your employees need one. Here are some now…. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1. Improving attention management\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By abstracting contextually relevant aspects of enterprise systems, digital assistants present the tasks and information employees need in a single experience that’s within the flow of work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3D9H3gYZb8VlzVGmjJXhKU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2. Reducing digital friction\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By consolidating what’s important into a single experience, digital assistants make it easy for employees to find important information from enterprise systems - such as pay data, time-off balances, dashboards, and more - without having to log into individual source systems.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"3. Streamlining and personalizing communications\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital assistants use existing employee data, such a job role, function, and location to deliver \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-frontline-worker-case-study.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"contextual alerts that are relevant to employees\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", like training and upskilling opportunities, office closures, staffing changes, inventory changes, and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG-APL-Case-Study.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"crisis communications\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"4. Delivering fast, personalized answers to common questions \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chatbot functionality, a common feature within most digital assistants, provides round-the-clock responses to employees’ questions, eliminating the need to wait for human assistance.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"53uFpVaGC2JxZxOyCE3xRW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"5. Supporting the autonomy of employees  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enterprise digital assistants can be customized to enable self-service functionality, giving employees the flexibility to complete routine tasks like submitting and tracking help desk tickets, wherever and whenever it’s convenient for them. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"6. Streamlining complex, common processes  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As part of creating a centralized experience for important tasks and information, digital assistants also generally provide task and workflow functionality that simplifies complex processes requiring collaboration across the enterprise, such as onboarding, training, performance management, etc. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"7. Promoting workplace agility\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Because digital assistants are available wherever employees work, whether on the intranet, via mobile, or in workstream collaboration platforms such as Slack and MS Teams, employees can have the flexibility they need to work as and when it’s convenient for them. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1rQUK3Jc27NFZZWG4g3Dh0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"8. Creating experience parity \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Because digital assistants are available in a variety of formats and channels, they create a consistent experience between office-based and frontline workers, delivering the same access to tasks and information for all employees. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"9. Facilitating better decision-making  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By making it faster and easier to find reliable information, digital assistants help employees make more informed decisions that drive business results.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"10. Standardizing the employee experience \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enterprise digital assistants are invaluable tools in cases like mergers and acquisitions because they can integrate with disparate systems across the enterprise to deliver consistent, yet custom, experiences to all employees.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"11. Modernizing intranet or employee portal  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Digital assistants make \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/04/26/integrations-and-the-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"effective use of integrations\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to bring the power of enterprise applications directly to the intranet, enabling employees to carry out tasks and find essential company info from a single experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1FH5AceuOcnmKkYymi6zIe\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b900c628-8a10-5607-89f2-e8917df54609","title":"Stop Digital Friction from Killing Employee Productivity","externalTitle":"Stop Digital Friction from Killing Employee Productivity","slug":"stop-digital-friction-from-killing-employee-productivity","publishDate":"2022-03-22T00:00-04:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3eCiTAZMJMtnqgiqOGHsI2/98dc32dbb815d52a48f79cfa0e41b606/Digital-Workplace-Trends-Stock_Photos_1920x1080.png"}},"description":{"description":"What is digital friction, where does it come from, and how can we get in front of it?"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Problems of the modern working age\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s be honest. No matter how much we like our jobs, we’d all rather be independently wealthy than go to work every day. Of course we would. Work is defined as “activity involving mental or physical effort” and “something a person or thing \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"has\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to do.” Nobody wants that.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Setting aside the beautiful fantasy that we all just wake up with fat, bottomless bank accounts and can spend our days doing whatever we please, there are some real reasons why work is more challenging and draining than it needs to be. The biggest is that the average workday is filled with waste.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees spend one third of their lives working and much of that time is spent churning on a wheel of misused time, attention blackholes, and digital friction. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.unsizify.com/the-myth-of-multitasking\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Productivity drops by up to 40%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as employees waste a sizeable chunk of their day context switching, app hoping, and even worse, searching and reviewing the wrong information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"y0XdToSF1tKFeTOmHv6fF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This isn’t just supposition or hyperbole, it’s a fact. Check out these \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2018/report_app_overload_is_creating_chaos_at_work_and_costing_businesses_billions.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"statistics\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\":\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"68% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of workers toggle between apps up to 10 times an hour\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"31% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of workers said toggling causes them to lose their train of thought\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"53% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of workers find navigating between apps more annoying than doing household chores\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"41% \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"of all information provided to employees is irrelevant to their specific job role\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some studies suggest it takes it takes a full \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"23 minutes to recover\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" your focus after distraction\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Wasn’t technology supposed to improve our lives?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.linkedin.com/pulse/attention-invaders-corruption-digital-workplace-rob-ryan/?trackingId=p1zxrEjGRdyYqbw6Cn0EJQ%3D%3D\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"war on attention\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and the growing prevalence of digital friction is a big problem that organizations need to solve now if they’re going to successfully navigate the future of work. So, let’s talk about it – what is digital friction, where does it come from, and how can we get in front of it?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction - what is it and where does it come from?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner® \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/gartner-report-3-digital-workplace-actions-lp?utm_campaign=2022-dwg-digital-friction&utm_medium=referral&utm_source=dwg&utm_content=digital-friction-blog-definition&utm_term=dwg-blog\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"describes digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"“the unnecessary effort an employee has to exert to use data or technology for work. This gets in the way of focusing on the right tasks and making the right decisions.” \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Basically, it’s all the digital “stuff” that creates roadblocks. Extra steps. Duplicative systems. Hard to find data and information. All the time wasters that prevent employees from focusing on high-value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But where does digital friction come from? It’s all around us and it falls into three main areas:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application overload \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"– the ever-expanding range of applications and sources where information and activity are hosted.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"– the volume of content, conversations, activity, interactions, tasks, and information employees are expected to continually process.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital noise pollution \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"– the exponential echo effect of signals, pings, and chimes vying for employees’ attention.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s take a look at each of these sources a little more closely…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application overload\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"36wTjH6WsXbVfpidDgoXpz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App sprawl isn’t new. For as long as there have been applications, there has been a drive to create more and better ones, with new apps springing up all over the place to meet every imaginable need. But we’ve gone beyond simple sprawl into application \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"overload \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"territory. Redundant, unrationalized technology that’s deployed with little to no guidance on what to use when. There are simply too many apps for workers to reasonably manage. It’s an issue that has only gotten worse during the pandemic as organizations scrambled to implement technology that addresses the unique and changing needs of a hybrid and remote workforce.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In fairness, all of these applications have been deployed with the best of intentions. They all promise to enhance productivity, increase collaboration, accelerate user adoption, and, of course, deliver tons of ROI. When viewed independently, it seems like a no-brainer to add them all to the tech stack. Unfortunately, these apps don’t work in a vacuum. They’re just a small part of the overall suite of digital solutions and services the average employee interacts with. So, when taken as a whole, this proliferation of apps creates significant confusion for end users – especially when not governed properly from a strategic lens.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Just think about your own experience trying to collaborate and forage for information. Should you look for it in a wiki or maybe a Slack channel? Maybe you should set up a Teams or Slack call? Should the document be in SharePoint or OneDrive? The options are endless, and the result is always frustration and confusion.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The bottom line is this: The more areas there are to perform activities and find information, the more likely digital friction increases.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s a term that floated around for a bit back in the early 2010s – “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.huffpost.com/entry/the-infobesity-epidemic-how-to-deal-with-information_b_59712ba4e4b0545a5c30fece\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Infobesity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".” It referred to the collection of too many sources and streams of content, information, artifacts, and resources that compromised an organization’s ability to execute and make decisions rapidly. Today, we recognize that this concept is integral to the bigger issue of digital friction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction isn’t just created by confusion about where to go to find information. It’s also produced by the sheer \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"volume\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" of information that’s generated by an organization – information employees must painstakingly sift through to do their jobs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The more applications peppered into an organization’s tech stack, the more silos of data and information are created that stand in the way of workers being productive and efficient. It also proliferates redundant capabilities, creating duplicative locations for where activities can be performed, and information can be stored. This waters down information saturation and activity richness, increasing the time it takes for users to discover, evaluate, and collaborate. The end result? The likelihood of outdated, overlapping information, which further creates slowdowns in productivity and decision making.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"TIt5e1OxzHoADVd0dZJXY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital noise pollution\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what’s the result of all these apps and the deluge of information they deliver?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, it’s digital noise pollution. Being constantly peppered with “noise” – all the pings, alerts, signals, emails, @mentions, tasks, and to-dos – none of which are prioritized – that constantly clamor for our attention. It’s exhausting. It’s also incredibly problematic for both businesses and their employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Human beings have finite attention spans as well as a limited capacity to retain and process data. Think about your own experiences. When an uncontrollable flood of information and signals is coming at you, what generally happens? In all likelihood, your stress increases as your brain struggles to process it all. Consequently, it becomes difficult to make good decisions (or even make any decision), and overall performance suffers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the issue that employees struggle with all day, every day. It’s generally considered an employee problem, with the onus put on workers to figure out, which they admirably attempt to do by multitasking.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On paper, the multitasking approach makes sense. Humans are accomplished adapters, so training ourselves to simply become more mentally nimble in order to effectively navigate the fast-moving digital world should be a no-brainer. Except for one little problem – multitasking is a myth. A grand illusion that perpetuates the belief that with enough focus and practice, we can effectively juggle the multitudes of tasks and information that are being thrown at us.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Multitasking can’t be done, that’s a scientific fact. You might think that you’re handing a series of disparate tasks concurrently, but what you’re really doing is quickly switching between them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2LcIHUdACrNhL3bMmn99Si\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what’s really needed, then, to solve the problem of digital friction?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations need to take responsibility for helping employees work effectively – and that starts by optimizing their attention. Here’s how it’s done…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overcoming digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These days, minimizing workplace distractions is the fastest way to help employees overcome stress and burnout, and optimize their potential. The more you can streamline platforms by simplifying logins, access, transactions, and communications, the better it is for everyone.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In order to know where streamlining is most needed, you should start by understanding the culture and personas across the organization, as well as the process and technology landscape they face each day. With a deep understanding of that, you can then move on to …\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Addressing quick wins \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"— taking steps to alleviate employees’ top pain points.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernizing legacy systems\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"— assessing how existing technology could be perpetuating ongoing problems and asking foundational questions such as:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When was the last time the digital landscape was rationalized?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's being used?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's not being managed?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When should certain technologies be used and for what activities?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How much tech debt has accrued over the recent years?\",\"marks\":[],\"data\":{}}]}]}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/08/22/elevate-your-digital-workplace-strategy-with-outcome-driven-design\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Utilizing outcome-driven design\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" — designing processes that help employees fulfill their intent and achieve their desired outcome as effectively as possible by asking questions about how employees wish to communicate, collaborate, connect, and operate.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Facilitating multichannel delivery\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"— delivering experiences wherever employee needs access, whether that’s via mobile, in a workstream collaboration app like MS Teams, or even on the intranet.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s ironic that in a time of such tremendous change, something as foundational as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/22/how-workgrid-digital-assistant-simplifies-the-work-day\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"simplifying the digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" would be the key to progress. But it’s like the great Steve Jobs once said, “Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b7bbdb31-4694-5e88-96bc-6e7edafbc3bc","title":"Amplifying Your Intranet – Guidance for Getting Users to Stick Around","externalTitle":"Amplifying Your Intranet – Guidance for Getting Users to Stick Around","slug":"amplifying-your-intranet-guidance-for-getting-users-to-stick-around","publishDate":"2022-03-21T00:00-04:00","editorPick":false,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2X96fADJFYMSFYIBeJSQcp/716764cb7a7a3a2b57fb279dedfda70e/digital-workplace-intranet-stock-photo.png"}},"description":{"description":"There are so many options today for building an intranet that it can be hard to know where to even start. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Choosing an intranet platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are so many options today for building an intranet that it can be hard to know where to even start.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ClearBox Consulting\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" recently released their annual r\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/our-new-intranet-review-report-is-here-and-its-free/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"eport of intranet and employee experience platforms\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", in which they provide an independent review of 31 of the best products on the market. Clocking in at nearly 700 pages, this exhaustively researched report is no small feat and an incredibly valuable resource. Organizations looking to amp up their intranet game should definitely \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/our-new-intranet-review-report-is-here-and-its-free/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"download a copy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to help guide their own research. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For those in the market for a new intranet who’d rather skip to the best parts of the report, ClearBox also published the article \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/clearbox-intranet-choices-2022/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“ClearBox Intranet Choices 2022,”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" which details the six solutions they felt stood out from the broader report. It’s a great shortlist to start with when beginning the evaluation process. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regardless of which version of ClearBox’s analysis you look to for guidance, though, there’s no doubt that all the solutions they highlighted are the top performers in their field. Each has a lot to offer in the areas that really make an intranet a valuable resource, including user experience, internal communicator features, findability, social and collaboration tools, and mobile options.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But choosing a vendor is only half the battle. Once you’ve built an intranet, how do you keep people on the site and get them to engage with all the features, functionality, and content you’ve provided?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It isn’t easy, especially given the high expectations we have of digital workplace technologies these days. Even ClearBox recognizes the challenge of creating a feature-rich intranet, saying \\\"Many intranet teams set out with an ambition to be a workplace hub, but they won't fulfill it if transactions immediately take employees to other systems.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, can it even be done? Can you build an intranet that draws employees in and keeps them engaged so they stick around? Absolutely. Here’s how … \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increasing the value of your intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most intranets are created with the idea that “if we build it, they will come.” And that’s true - but only to a point.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees will certainly show up If you create an attractive interface that displays information they want or need, especially if you throw in a mix of additional resources, like links to benefits information, help desk resources, and travel and expense documents.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, they’ll leave almost immediately, as soon as they click through to the service they initially came to find. That’s the problem with creating an intranet that does a good job of being useful. It draws users in then sends them right back out again.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But what if you turned that paradigm around, and instead of linking out to the resources employees want and need, you brought those services in?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By integrating a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/digital-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with your existing intranet, you can transform your intranet into a digital destination that intelligently aggregates important services, tasks, and information into a single, connected experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6hDyic3JD9aOIZu9DDEFX6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How a digital assistant amplifies your intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Intranet_LibertyMutual_CaseStudy_2021_Final.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"high-performing intranets\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG-AES-Case-Study-Improve-Digital-Employee-Ex.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"all shapes and sizes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" have used a digital assistant to create award-winning and noteworthy intranets that draw people in and keep them there. But what does a digital assistant bring to the table that an intranet alone doesn't?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant amplifies the intranet by offering intelligent digital services that simplify work experiences and integrates seamlessly into an intranet platform to provide a single, connected employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By integrating across core business systems, the typical digital assistant will provide:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unified activity stream\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to help employees see exactly what needs their attention - from company announcements and news to systems reminders and notifications, as well as information that may be of value to the employees, like new learning opportunities.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" that provide simplified access to information from enterprise systems, eliminating the need to log into disparate systems to view HR information, such as time off balances, payroll details, and more.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" or conversational interface to help employees answer questions and even handle tasks, such as submitting help desk tickets and resetting passwords.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Multi-channel experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" across mobile and collaboration platforms, such as Microsoft Teams, so employees can access communications, personalized information, and enterprise services wherever and whenever they choose to work.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3D9H3gYZb8VlzVGmjJXhKU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solving the challenges of digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The features of a digital assistant are effective at keeping employees engaged with the intranet because they help overcome big challenges of today's digital workplaces, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/02/11/2022-digital-workplace-trends\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital friction and attention management.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Missed company communications due to content overload\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lost productivity from data silos and shifting through irrelevant information\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Multi-step processes that take employees outside of the intranet\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Complicated and time-consuming actions from managing multiple digital channels\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workers need all the help they can get with these issues. The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://zylo.com/blog/reduce-redundant-saas-applications/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"average company maintains 651 SaaS applications and adds 10 new apps each month\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". This puts most workers in the position of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.acromedia.com/article/digital-friction-how-its-killing-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"having to toggle between apps as many as 10 times each hour, causing 30% of employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to feel as though more than half of their work consists of manual and repetitive tasks that distract them from value-added work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The more you can use the intranet to solve these issues for employees, delivering the tasks and information employees need to work effectively, the more people will flock to your site – and stay there.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more information on how a digital assistant can help amplify your intranet, check out this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"demo video\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or our recent blog \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/01/21/employees-work-smarter-with-workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Help Employees Work Smarter, Not Harder, with Workgrid.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" Also, did you know that Workgrid’s digital assistant works across multiple platforms, including intranet platforms like Igloo? Learn more about \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/partner/igloo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Igloo + Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"32569762-49f3-5218-97be-db9d8bf82dbf","title":"Igloo + Workgrid – Improving the Digital Employee Experience","externalTitle":"Workgrid + Igloo: Improving the Digital Employee Experience","slug":"igloo-workgrid-improving-the-digital-employee-experience","publishDate":"2022-03-17T00:00-04:00","editorPick":true,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=768&h=526&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=1024&h=702&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=1366&h=936&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=1920&h=1316&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=2807&h=1924&q=60&fm=webp&bg=transparent 2807w","sizes":"(min-width: 2807px) 2807px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=2807&h=1924&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=768&h=526&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=1024&h=702&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=1366&h=936&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=1920&h=1316&q=60&fm=png&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png?w=2807&h=1924&q=60&fm=png&bg=transparent 2807w","sizes":"(min-width: 2807px) 2807px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2807,"height":1924},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/aarh95I7dRmrTlcyDfAl2/be312c3aa8fc5f6e421be0d6cd6e7313/IglooIntranet_WG_Hero-01_New.png"}},"description":{"description":"Workgrid & Igloo announce a strategic partnership to improve the digital employee experience. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid & Igloo announce a strategic partnership to improve the digital employee experience\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today’s employees are overloaded with information in the workplace. The number of systems they need to navigate in the course of their work is overwhelming, causing significant communication and productivity issues throughout the business.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees need help. Specifically, they need a simplified, streamlined way to engage with enterprise technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s why Workgrid has recently launched a partnership with \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.igloosoftware.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Igloo Software\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". This collaboration pairs the power of a next-gen intranet platform with the utility of a digital assistant to improve the digital employee experience and solve the challenges plaguing the digital workplace today. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here’s how… \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Building a modern, intelligent digital workplace \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Igloo is an award-winning cloud-based intranet platform that delivers modern features and capabilities that improve the way your organization communicates, shares information, and engages with employees.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1O28JaYBZtjQh3OSxN0zUO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On its own, the Igloo platform is \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.igloosoftware.com/product/features/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"packed with features\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to help you build and sustain a thriving digital workplace, including blogs, wikis, calendars, forums, multimedia and more. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This is a great foundation for your digital workplace - one that’s made even more powerful with the addition of the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/digital-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid Digital Assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Workgrid Digital Assistant integrates with the Igloo intranet as a pervasive toolbar that stays with employees wherever they go on the site. It aggregates all the important tasks, information, and communications employees need from applications across the enterprise to create a single, connected employee experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"xIebrQbv7AahZOLKeW2fX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Workgrid Digital Assistant provides employees get a single, connected experience that:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Guides attention\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" to what matters most, with centralized notifications personalized to each employee, including communications, system events and reminders, recommendations, nudges and @mentions. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Reduces digital friction\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", eliminating the need to log in and out of disparate applications by enabling employees to execute tasks such as executing approvals, submitting time off, ordering equipment, or processing procurement requests, all from a single location \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Makes it easier to find information\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\", people, and documents using a natural language. chatbot that provides users with fast, personalized answers to common questions. It also facilitates the service desk ticketing process, making it easy to keep track of incident management tickets for solutions like ServiceNow, Jira, and Zendesk. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Benefits of Igloo + Workgrid \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"By combining the power of an Igloo intranet with Workgrid, organizations can go beyond having a simple intranet portal that fights for attention. Instead they can create a digital workplace that’s a hero for this new age.  \\r\\n\\r\\nThe benefits of using Igloo + Workgrid include: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Improved employee experience\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – streamlining the digital work experience for employees by providing more efficient access to the tasks and information they need and care about.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Higher visibility for important information\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – delivering the right communications to the right employees at the right time, from a central location that’s sure to be seen.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Increased engagement\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – providing employees with a modern, intelligent, consumer-grade experience that aggregates information from your back-end technology stack through a single digital destination. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Better productivity\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" – eliminating time-wasting distractions by putting important tasks, information, and communications into the flow of work, so employees have more time to focus on what really matters.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Building a better digital workplace \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/partner/igloo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Igloo + Workgrid partnership\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" is your key to a modern digital workplace. Learn more about how Igloo + Workgrid can help your organization create a engaging employee experience that keeps employees productive and engaged. Workgrid also integrates with most other intranet platforms. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/modernize-your-existing-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Learn more\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ea4002e2-44fe-5101-847c-f32a3bd02a1f","title":"Workgrid Ranked Gold Medalist in 2022 Digital Workplace Data Quadrant Awards ","externalTitle":"Workgrid Ranked Gold Medalist in 2022 Digital Workplace Awards ","slug":"workgrid-ranked-gold-medalist-in-2022-digital-workplace-data-quadrant-awards","publishDate":"2022-03-07T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=768&h=631&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=784&h=644&q=60&fm=webp&bg=transparent 784w","sizes":"(min-width: 784px) 784px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=784&h=644&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=768&h=631&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png?w=784&h=644&q=60&fm=png&bg=transparent 784w","sizes":"(min-width: 784px) 784px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":784,"height":644},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/P6Y9ekuSlpqHVu2VPlz55/ba968c5b3bcf3e39f140cc2551e2d35f/Badge.png"}},"description":{"description":"For the second year in a row, Workgrid has been ranked as a leading digital workplace solution in the Digital Workplace Data Quadrant Awards. Find out how Workgrid stacked up against the other 16 vendors that were evaluated and learn which of our features ranked the highest (hint: they’ll be key to digital workplace success in the coming year)."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid - digital workplace leader\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is proud to announce that for the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/02/18/workgrid-ranked-as-a-gold-medalist-in-the-2021-digital-workspace-data\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"second year in a row\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", we have been ranked as a leading digital workplace solution according to an independent review conducted by Info-Tech Research Group. In this report, the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.softwarereviews.com/awards/data-quadrant-awards-2022-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2022 Digital Workplace Data Quadrant Awards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", 17 digital workplace vendors were evaluated and ranked based on feedback from IT and business professionals. The features, functionality, and services of these organizations were analyzed across a variety of parameters to give a detailed breakdown on the digital workplace market. Workgrid ranked highly across all categories, including five first-place rankings in categories for usability and intuitiveness and for the Workgrid mobile app.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5np0XoVgmF8Uwz6kimhIFf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How does Workgrid compare? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall ranking: 8.9/10 \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Gold Medalist ranking is the result of earning a composite satisfaction score of 8.9/10. This satisfaction score averages the four different evaluation areas of Vendor Capabilities, Product Features, Net Emotional Footprint, and Likeliness to Recommend. It is an honor to receive this ranking given the other gold medal recipients, including MS Teams, Kissflow, MangoApps, and ThoughtFarmer. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Net Emotional Footprint: +96 \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This category represents the emotional sentiment held by end users based on their experience with the vendor. 94% of survey participants ranked Workgrid as “critical” to their professional success and used terms such as “performance enhancing,” “enables productivity,” and “saves time” when asked to describe their feelings about the product.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendor Capability: 85% \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With an average vendor capability score of 85%, Workgrid demonstrates a proven ability to create and execute effective digital workplace strategies for customers. Vendor Support ranked particularly well, thanks to Workgrid’s team of dedicated Customer Success specialists. Usability and Intuitiveness also received high marks, along with Ease of Implementation and Ease of IT Administration, making Workgrid an ideal solution for organizations that want a digital workplace solution that can be up and running quickly. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s highly ranked product features \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid ranked highly for many product features, particularly those that improve the digital workplace by simplifying processes, delivering tasks and information within the flow of work, and supporting the flexibility of workers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4dyHff9Fes04FnxcKAcDmt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Apps and Integrations  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is designed to improve the user experience across all enterprise tools, making \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" a main focus of our product strategy. Workgrid’s ranking in this category recognizes the importance of creating intuitive, modern experiences for every employee journey, no matter how large or small. We integrate with foundational systems such as Workday, ADP, Oracle, Cornerstone, ServiceNow, Jira and Zendesk to help organization improve the employee experience for tasks such as viewing time off balance, ordering equipment, finding information, simplifying service desk ticketing, onboarding, training, and upskilling, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"GIbNychKcASF4dzN01PAK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a proven track record of helping organizations reduce costs by automating the service desk process (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"in some cases by 93%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\") Workgrid’s chatbot is an expected leader in this category. We’re confident that this feature of our digital workplace solution will only grow in influence and popularity as collaboration platforms expand to include conversational interfaces for third-party applications. We’re currently finalizing an MS Teams integration that will allow users working in Teams to receive notifications, take action on tasks, and interact with the chatbot for assistance. This advancement is indicative of our focus on bringing important tasks and information to employees in the flow of their work and will expand to include additional workstream collaboration platforms. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"21CvzxgXNMH2zzz8MZZoV1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Newsfeed\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the goal of minimizing distractions and guiding employees’ attention to important information, Workgrid’s newsfeed aggregates notifications, alerts, and communications into a single location. These \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/smart-notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Smart Notifications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" are tailored to each employee, creating the customized experiences workers expect from a modern digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Likeliness to recommend\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the vast majority of your peers agreeing that Workgrid delivers the modern, intelligent features every modern digital workplace needs, maybe it’s time you checked us out! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"hrPb3bYA1PzB7zefGa2Bd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out these \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/guided-tour\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid guided tours\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for a virtual look at how Workgrid supports the digital workplace.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"39f565fe-411a-5d5e-9cf6-eabd0d9e8af2","title":"February 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":"February 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","slug":"february-2022-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2022-02-15T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Change is hard\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The fact that we seem to have experienced nothing \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"but \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"change the past few years doesn't make it any easier to deal with. The nature of work is different, employees’ needs are different, and it can be difficult to know which direction to move next. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here at Workgrid, we believe three simple trends should act as the guiding light for organizations looking to improve the employee experience and create a modern digital workplace: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focus -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Help employees better manage their attention \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Eliminate needless digital friction \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Empower the business to accelerate digital transformation \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Below are resources that dive deeper into these concepts. Hopefully they will help make the path a little clearer. Good luck, and as always, please feel free to reach out with any questions. We’re always here to help. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/02/11/2022-digital-workplace-trends\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] 2022 Digital Workplace Trends\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For many workers in today’s business environment, the digital workplace is the only workplace they have. Make sure your organization delivers a digital employee experience that supports employee well-being and eliminates sources of stress and frustration with these 3 actions… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"79ultBvlQRqLMeypdrOBbU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/01/21/employees-work-smarter-with-workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Help Employees Work Smarter, Not Harder, with Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The long-term success of hybrid work will depend on how well organizations help employees work smarter and not harder, specifically by reducing digital friction and helping them better manage their attention. Read on to find out how to take advantage of existing systems to create the digital experiences employees need, no matter where or how they work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2knQScade4nESzqhjlWk3m\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/27/3-ways-a-digital-assistant-supports-hybrid-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] 3 Ways a Digital Assistant Supports Hybrid Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations tackle the challenges of adapting to hybrid work, there’s one tool that’s critical to supporting more flexibility – a digital assistant. Find out how a digital assistant can help eliminate digital friction, improve productivity, and help employees be better engaged…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2dhEZSULM9SrzGO8YCIRH2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From ZD Net\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.zdnet.com/article/automation-leads-to-lower-employee-stress/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee Satisfaction Increases as a Result of Automation in the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hyperautomation is a tech trend that will act as a force multiplier of digital business and innovation in the coming years. Find out why and how, as well as what impact automation could have on your organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Forbes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/forbestechcouncil/2020/03/24/14-benefits-of-low-code-app-development-that-tech-pros-love/?sh=444b10d348d5\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"14 Benefits of Low-Code App Development That Tech Pros Love\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Low-code app development is gaining major attention as a way organizations can modernize the digital workplace and drive innovation. Here are the top ways low-code can benefit your business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Stagen\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.iadclaw.org/assets/1/7/12_Q1_Attention_Management_v5.0.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Attention Management Module\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Given the vast amounts of information being created every day, understanding, and managing attention has become a critical factor in business success. This paper explores the importance of attention management and discusses how to refine that skill across your organization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-digital-workplace-trends-of-2022\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Watch] Digital Workplace Trends for 2022\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For many employees, the digital workplace is the only workplace - so success in 2022 will require organizations to: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focus -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Help employees better manage their attention \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Eliminate needless digital friction \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Empower the business to accelerate digital transformation \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Originally presented at DWX 2022, this session covers how your organization can optimize the digital employee experience this year and make work easier for employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4j3qNY5MGcLwA05QcNM9hS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"841e61b7-4427-5d2d-8ac1-0a64087b8ff3","title":"2022 Digital Workplace Trends","externalTitle":"2022 Digital Workplace Trends","slug":"2022-digital-workplace-trends","publishDate":"2022-02-11T00:00-04:00","editorPick":true,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png?w=768&h=425&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png?w=1024&h=567&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png?w=1250&h=692&q=60&fm=webp&bg=transparent 1250w","sizes":"(min-width: 1250px) 1250px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png?w=1250&h=692&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png?w=768&h=425&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png?w=1024&h=567&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png?w=1250&h=692&q=60&fm=png&bg=transparent 1250w","sizes":"(min-width: 1250px) 1250px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1250,"height":692},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4Zi1iOyjadf6qzSshzZUvc/012f90848cb3cc370ef422f992cc2313/WG_2022Trends_thumbnail-01.png"}},"description":{"description":"There are three actions you should focus on to help employees manage stress and work effectively: Focus, Simplify, and Enable. This blog helps you understand each of these actions in more detail so you can successfully navigate the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimizing the digital workplace for employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We all know that over the past two years, the pandemic has changed the nature of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital transformation efforts accelerated dramatically –\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.iot-now.com/2020/07/23/104031-covid-19-has-sped-up-digital-transformation-by-5-3-years-says-study/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" by an average of 5.3 years\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - to enable widespread remote work \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations found that remote work was often more efficient than office-based work, with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.apollotechnical.com/working-from-home-productivity-statistics/#:~:text=77%25%20of%20those%20who%20work,a%20survey%20by%20ConnectSolutions.\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"77% reporting increased productivity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hybrid work models are now taking center stage, with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.zippia.com/advice/hybrid-work-statistics/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"83% or workers preferring a hybrid work model\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", as organizations find the right balance of remote and in-person work \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"18yiSTUpS2I5aoXBUTCeVv\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, simply shining a spotlight on employee well-being hasn’t been enough to cure the problem. Workers are still suffering from burn out, with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.kornferry.com/insights/featured-topics/future-of-work/2022-future-of-work-trends\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"81% feeling more burned out now\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" than they were at the beginning.  \\n\\nSo what can organizations do to help employees manage stress and work effectively as they transition into the likely long-term model of hybrid work? \\n\\nThey can start by assessing their digital employee experience programs. Remember, for many employees, the digital workplace is the only workplace they have. If that experience is confusing, frustrating, and more difficult than it needs to be, employees (and therefore the business) will suffer. \\n\\nThere are three actions you can start taking today to improve the digital employee experience at your organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#1 Focus - Help employees better manage their attention so they can spend more time on work that matters.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#2 Simplify - Eliminate needless digital friction that wastes time and causes frustration. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#3 Enable - Empower business partners to accelerate digital transformation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's look at each of these actions in more detail to understand the strategies and technologies you'll need to achieve success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focus\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guiding attention in the digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no doubt that employees struggle with focus and where to direct their attention at work.  And that’s due in large part to the rise of new apps and collaboration platforms being deployed to help employees stay connected and be productive. But while all these tools are great individually, together they create an unmanageable stream of notifications, updates, emails, and messages. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2uym4qdJtUyPzkMnmE0PRO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It also doesn’t help that many of these applications use strategies that enable them to gain multiple inroads to organizations in an effort to be the app with the greatest influence. Technology ends up fighting technology and the ultimate loser is the employee who is simply overwhelmed with all the places they have to go to find information and complete tasks (Gartner® refers to this phenomenon as “YATTC,” or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/14/eliminating-digital-friction-for-employees\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yet Another Thing to Check\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\").  \\n\\nUnfortunately, none of this is new. Employees have always struggled with how to spend their time effectively, it’s just the source of their struggle that has changed over time. There are ways to help alleviate the problem though, both through strategy and technology. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Strategy: Support an enterprise attention management initiative\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Prior to the pandemic, organizations implemented changes with the longstanding expectation that employees would just adapt and overcome. In a post-pandemic world, however, employees are exerting much more power and autonomy to work however, wherever, and whenever it’s convenient for them – and they expect the companies they work for to deliver technology that supports those needs for flexibility and mobility.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations should embrace this shift. Implementing an enterprise attention management mentality is as an opportunity to deliver solutions that unlock the power of their workforce. It will enable better business results, have a tremendous impact on employee engagement and satisfaction, plus make it easier to attract and retain top talent.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology: Create an integrated digital work experience that guides employees' attention in the flow of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digitization is only going to continue to drive an increasing amount of data and information. So how can organizations use technology to help employees combat the noise?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6H19fC6ksWBhUVlFMT9jS6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It starts by understanding that technology needs and expectations vary widely across the employee base. Take the simple use of a mobile phone, for example. Some workers never use the phone functionality, preferring to communicate via text or email. Other employees, however, find texting to be time-consuming (or maybe they struggle to read on such a small screen) and prefer voice communication. Recognizing that these differences exist is the first step in delivering technology that supports the entire workforce. \\n\\nThe next step is to implement technology that helps employees filter and prioritize the vast amounts of information that come at them every day. Organizations should focus on using systems that bring tasks and information to employees, so that they don’t have to waste time hunting for them (Gartner® refers to this as a “Guided Attention Strategy”).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1f44GgRKdMqpsT1KPWGwOC\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By enabling employees to have access to routine tasks and information wherever they are, whenever they need them – right within the flow of their work, whether via mobile, workstream collaboration apps like Teams or even on the intranet – employees know what needs their attention and can work more efficiently.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminating needless digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a widely shared sentiment that the technology that’s supposed to make work easier is actually complicating things, increasing the number of steps it takes to complete tasks and making it more difficult to get our jobs done. This is the very essence of what digital friction is all about.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2FN7l0c9djP1QeJoK7nFRV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So where does digital friction come from? It falls into three main categories…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Application Overload -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" The ever-expanding range of applications and sources where information and activity are hosted.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information Overload - \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"The volume of content, conversations, activity, interactions, tasks, and information employees are expected to continually process. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Noise Pollution -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" The exponential echo effect of signals, pings, and chimes vying for employees' attention. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6bgwKT8bXitcBn171ii2zM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You’d think that with the incredible technological advancements that have been made over the last decade that this problem would have gotten better, but in reality, it’s only gotten worse. That’s namely because software continues to be designed with the vendor-to-enterprise sale in mind, with no consideration for the individual user journey or experience, as is typically seen in the customer experience marketplace. \\n\\nThat doesn’t mean that digital friction can’t be reduced dramatically when approached with the right strategy and technology. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Strategy: Enterprise accountability for improving the quality of digital experiences\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once organizations have accepted the fact that digital friction is a problem, they should look broadly across the employee experience and journey of all personas to understand the reality of the work experience. Once there’s an understanding of the culture, personas, and processes, as well as the technology landscape, there are four simple strategies that can help minimize digital friction and improve the overall digital experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1cpHZMXu3dERTaDP4Eq8NS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Start with quick wins -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Address employees' top pain points as an easy entryway to digital transformation efforts.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernize legacy systems -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Asses how existing technology could be perpetuating ongoing problems and ask foundational questions, such as:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When was the last time the digital landscape was rationalized?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's being used?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What's not being managed?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When should certain technologies be used and for what activities?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How much tech debt has accrued over the recent years?\",\"marks\":[],\"data\":{}}]}]}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Utilize outcome-driven design -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Design processes that help employees fulfill their intent and achieve their desired outcome as effectively as possible and ask the question \\\"how?\\\" How do you wish to communicate, collaborate, connect, and operate?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Facilitate multichannel delivery -\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Deliver the experience wherever an employee needs access, whether that's via mobile, in a workstream collaboration app like MS Teams, or even on the intranet.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology: Create experiences that streamline and automate processes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many enterprise apps today offer some ability to reduce digital noise pollution by adjusting the frequency of messages and app notifications, pop-ups, etc. That certainly helps (every little bit does), but it’s little more than a band-aid approach to a much bigger problem.  \\n\\nWhat’s really needed to reduce digital friction is an employee-first approach to the overall digital experience, one that weaves employee need into the technical landscape and prioritizes the right information, notifications, and actions, at the right time – in an intelligent manner – regardless of where the employee is working.  \\n\\nLet’s take look at an example that most can relate to, ordering office equipment to work from home…  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7hIjzJIwkZfTc8Lj0xYLhk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most people never expected the sudden shift to remote work to be permanent. There was an assumption that the disruption would last a few weeks at most, and we adapted quickly and easily to that new reality, setting up working spaces wherever there was a big enough surface to set a laptop. But as the weeks turned into months and then a year, backs grew sore, wrists began cramping, and we all needed to face the fact that were weren’t going back to our offices any time soon. We needed more formal office equipment. But there was a big roadblock - how did we go about getting it? \\n\\nThe journey most employees went on to order the equipment they needed was frustratingly similar.  \\n\\nIt started with reaching out to bosses and colleagues to see if they knew how. If that didn’t prove useful, people moved on to a search of the intranet – also a frustrating dead end that turned up plenty of articles about offices closures, policies about getting into the office, even the café menu from March 2020 was found, but no instructions about ordering office equipment. The HR portal was likely the next stop. This uncovered interesting stuff about setting up space for new hires along with articles about the importance of working ergonomically and details about virtual yoga classes being offered. But still nothing about ordering equipment.  \\n\\nYou get the point. Thousands of hours were wasted in organizations around the globe as employees tried to find the very basic information on how to order office equipment. Hardly a great employee experience, and certainly no good for business. But what’s the alternative?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4JFS4pdP7YfxEeI0nBLzh6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That entire scenario could have been eliminated by using technology to help employees quickly and easily fulfill their intent and find the information they’re looking for.  \\n\\nThere are many ways this could be accomplished, but one example would be a chatbot that enabled employees to easily ask the question, “How do I order office equipment?” Simply getting employees to this answer quickly would be a big step towards reducing digital friction. But now take it a step further.  If you actually connected employees to the procurement system as part of the response returned by the chatbot, you’d not only reduce friction even further, but you’d also be on the path to creating the modern digital experience employees expect and deserve.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Empower business partners to accelerate digital transformation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Businesses are in a perpetual battle to keep up with changes in technology, and unfortunately find themselves in a reactionary mode when big issues such as the pandemic force massive change very quickly.  It’s a stress that affects the entire organization, particularly when viewed in light of other factors… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By 2026, business will be competing for engineering talent to fill an estimated 1.2 million job openings\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"40% tech budgets are shifting over to the business\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT projects are increasing by 30%\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" just to keep the lights on\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Add to this the traditional IT problems, like tech debt and aging systems, and it’s no wonder nearly half of businesses are worried about employee burnout.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5OA4ry00ovxIInpcpcVEni\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are ways to ease these stressors, thankfully. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Strategy: Embrace a democratization approach to innovation & technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s an inconvenient fact that innovation isn’t as simple as buying new technology or enlisting the best-and-brightest minds in the organization to come up with clever ideas.  \\n\\nInstead, embracing innovation requires a strategy, which of course also means managing organizational change within the company. That was the case with the shift to Agile years ago. Tight bonds between business and IT needed to be formed and a focus on small, quick deliveries and iterative change needed to be fostered to drive innovation, all of which required a different mindset and organizational transformation for many companies. \\n\\nOrganizations can mitigate the disruption of technological change by putting the power of technology and innovation capabilities into the hands of business users.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2DhmVO3H9SnuUd8ReB9Yne\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a mindset shift that many companies may find challenging, but it only makes sense. The past 10-15 years have been all about democratizing access to information and content creation - why not problem solving and innovation? By decentralizing access to some tools traditionally reserved for IT, more employees can be empowered to innovate and iterate on their own to accelerate an organization’s digital transformation efforts. This will be critical given the fact that innovation will be a driving factor of business success in the coming years. Organizations will have to use every available advantage, including democratized innovation, if they want to remain competitive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology: Leverage no-code development to enable business teams to optimize the employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thanks to the rapid rise of no-code development, predictions estimate that in just the next few years, the vast majority of tech products delivered by organizations will have been built by citizen developers rather than IT.  In that same time span, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.zdnet.com/article/automation/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"75% of businesses will explore at least 4 no code tools. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \\n\\nTaking advantage of this rise in no-code development will be key to driving innovation for organizations, paving the way for business partners who have access to system credentials to drag and drop their way to custom workflows, automations, and other valuable business outcomes.  \\n\\nNo code development offers many benefits, not the least of which are speed and flexibility, making it possible to deliver custom applications within days or weeks rather than months – all without the assistance of IT. It also makes use of existing tech investments, so organizations can increase usage and adoption of valuable business solutions while also delivering the custom experiences their employees need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"kzsruIln2z8HgHr7hHWxK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The market is seeing a steady increase in software companies adding no-code functionality to their platforms. Organizations considering this path should evaluate potential solutions against these criteria:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Easy-to-use interface with drag and drop functionality that enables users to edit, preview, and test as they go\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simple validation and deployment methods\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Speed in delivering high-value outcomes\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0895f5bb-7176-58aa-adc8-e497d6eaf568","title":"Workgrid January 2022 Product Updates","externalTitle":"Workgrid January 2022 Product Updates","slug":"workgrid-january-2022-product-updates","publishDate":"2022-01-25T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"The year kicks off with an exciting Zendesk integration for Workgrid’s IT Help Desk app!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The year kicks off with an exciting Zendesk integration for Workgrid's IT Help Desk app.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New Zendesk Integration\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The IT Help Desk app brings important features of your IT service management system into Workgrid for quick access to tools and information - and now it integrates with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/zendesk\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Zendesk\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help desk tickets are easily created, submitted, updated, and managed directly from the Workgrid natural language chatbot. All related updates are sent as To Know smart notifications in real time, including when a ticket is open or closed, if the status has changed, or if more details have been added. And what makes this so great is employees can do it without ever having to log into Zendesk. It's all manager through Workgrid - whether on the intranet or a mobile device!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Hh4S9DZoOn6kO2MhEjp4q\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplifying the creation-through-completion process for help desk tickets means employees can be more efficient and focus on the work that matters most. The IT Help Desk also integrates with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/servicenow\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/jira\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jira\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4GwcB1XLreYRjlLY6nPQWx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ec8a48bf-2299-5fa4-bc00-448146f69c61","title":"Help Employees Work Smarter, Not Harder, with Workgrid ","externalTitle":"Help Employees Work Smarter, Not Harder, with Workgrid ","slug":"help-employees-work-smarter-not-harder-with-workgrid","publishDate":"2022-01-21T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3huGbk4F4v5NlxURUWwCsm/07ce31e3dd21f1233ec5aa1c6dfbd991/working-from-home-1920x1080.png"}},"description":{"description":"Employees are stressed. By the pandemic. By working from home and trying to find a healthy integration between work and their personal lives. By everything, really. You can help by enabling them to work smarter, not harder. Workgrid can help. Here’s how…"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Working harder is not sustainable\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.statista.com/statistics/1140789/working-from-home-impact-stress-us/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"51% of employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" report that working from home as a result of the pandemic has made them feel more stressed.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"22UZ4z3idXwtPfmHtYJMVH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can probably relate. The constant fear that you or someone you love could get sick. The strain of working and living under the same roof all day, every day. The feeling of isolation, despite the never-ending string of video meetings. And let’s not forget the pressure to continue performing at the level you used to - or at least fake it - across every aspect of your life.  \\r\\n\\r\\nBecause you’ve got this, right? It’s all fine. Everything is fine. Nothing to see here. \\r\\n\\r\\nLet’s all agree to take a break from that fanciful delusion for a second and admit that everything is most decidedly NOT FINE. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2LVtawhYneZ4x2yKkPnaSy\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Of course it isn't. We're living in \\\"unprecedented\\\" times, remember? Stress is normal under these circumstances. But it's how we manage the stress that will decide whether we survive or thrive.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Work smarter by simplifying the work day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s a lot going on in the world right now that we can’t control. But we can control one thing, and that’s how work gets done. \\r\\n\\r\\nOne of the main causes of stress for employees is the digital workplace is often the only workplace they have – and it isn’t always designed to help them work effectively. The plethora of new tools and applications launched to enable widespread remote work has overwhelmed workers. Employees: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Have too many places to go to find information and complete tasks \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Toggle between too many platforms for communication \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are struggling with complex digital processes \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don’t have nearly enough time to keep up with it all \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the Gartner® report, “Take These 3 Actions to Make Digital Workplaces Happier, Faster and Smarter,” they suggest that one way to ease these burdens for employees is to help them work smarter, not harder. It’s a good suggestion, and one that’s especially powerful when you apply it to the two essential challenges employees experience in the digital workplace, namely digital friction, and attention management. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you can help employees by reducing digital friction and making it easier for them to manage their attention, their stress and frustration will go down, their productivity will go up, and as a result, your organization will achieve better business results. \\r\\n\\r\\nHere’s how you do it … \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing digital friction and improving attention management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The answer to helping employees work more effectively lies in taking advantage of your existing systems to create the simplified, streamlined digital experiences they need, no matter where – or how – they choose to work.  \\r\\n\\r\\nThe Workgrid Digital Assistant reduces digital friction and improves attention management by: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Creating a centralized location for the important tasks and information employees need from across the enterprise\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Digital Assistant acts as an experience layer that puts important communications alongside routine, high-volume tasks, so employees always know what needs their immediate attention.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As a result, they can work with optimum efficiency and have more time to spend on the meaningful work that drives both personal fulfillment and business value. Better yet, the Workgrid Digital Assistant works wherever employees spend the most time, such as in Teams, with a mobile app, or even on the intranet, putting important tasks and information right within the flow of their work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5cmb8UkE348IoeM55Xwjx4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Enabling employees to take immediate action on simple, routine tasks, without logging into individual source systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Digital Assistant \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrates with your enterprise systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to make it quick and easy for employees to complete high volume tasks like processing approvals and submitting service desk tickets from a single location. With less time spent navigating complex routine processes, they can spend more time on the strategic work they were hired to do. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3gNe4Bl9D20ZPa5JzGtO6u\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Facilitating the creation of custom experiences for existing systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Digital Assistant offers a no-code platform that enables citizen developers to create custom applications for existing systems in just days or weeks, without the help of IT. This greatly increases the speed of innovation and ensures that the right employees get the right information at the right time, all within the flow of their work.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"WK1zwwDP0dCXC9CydgPv0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To see how a digital assistant can help your organization, check out this brief \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"demo video\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" of the Workgrid Digital Assistant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"95503206-7b5d-5258-bd9f-7e83a1ce4db0","title":"January 2022 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":null,"slug":"january-2022-grid-workgrids-newsletter-for-digital-workplace","publishDate":"2022-01-18T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Starting the New Year Off Right\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the trend of rapid digital transformation continues and hybrid work becomes a reality, success will come down to the details. Are existing technologies being used to their fullest capacity? Are the right strategic improvements being made to accomplish digital workplace goals? Is new technology being leveraged to drive innovation and achieve competitive advantage?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here at Workgrid, we've been making product enhancements to help position our customers for success. You can read all about those announcements below, along with additional guidance to help set your organization up for success this year. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Happy New Year! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/workgrid-adds-ukg-zendesk-jira-servicenow-to-app-catalog\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Workgrid adds UKG, Zendesk, Jira, and ServiceNow to App Catalog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As part of ongoing efforts to reduce digital friction and improve attention management, Workgrid has added new integrations to our app catalog. Learn more about how these integrations streamline the workday day by abstracting information and tasks from enterprise systems into a centralized location.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2JWYpWygbNZ6WJ4UAAdNAa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/simplify-the-digital-workplace-work-smarter-not-harder\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Simplify the Digital Workplace: Work Smarter, Not Harder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The long-term success of hybrid work will depend on how well organizations help employees work smarter and not harder, specifically by reducing digital friction and helping them better manage their attention. Read on to find out how to take advantage of existing systems to create the digital experiences employees need, no matter where or how they work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1L2rii21COlwQIW4tli0Ig\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/workgrid-trianz-pulse-partner-to-deliver-workplace-of-future\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Announcement] Workgrid and Trianz PULSE Partner to Deliver a Powerful Workplace of the Future\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To deliver even greater value on our promise to make work simpler and more efficient, Workgrid has announced a partnership with digital transformation technology and services firm Trianz. 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He discusses 3 of the biggest digital workplace challenges today, provides solutions to reduce digital friction, and shares success stories from both a Fortune 500 global​ energy company ​and an industry leader in the management of legacy​ and run-off insurance businesses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6Bhg0sR41eHEq8Fcosjkbv\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1e1be80d-757a-57b8-9bd0-139cc08e4b13","title":"Simplify the Digital Workplace: Work Smarter, Not Harder  ","externalTitle":"Simplify the Digital Workplace: Work Smarter, Not Harder  ","slug":"simplify-the-digital-workplace-work-smarter-not-harder","publishDate":"2022-01-12T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/etf4BCIPAyUHTUv6kyXoz/2912d65c87160ebd6808a88a68a6c99b/remote-work-stock-photo-1920x1080.png"}},"description":{"description":"The idea of “working smarter, not harder” is a common-sense mantra we’re all familiar with. In the context of the digital workplace, however, it’s a concept that got turned on its head with the advent of the pandemic."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Working smarter in the digital workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many ways organizations can improve their digital workplace. Gartner® covers three of the biggest approaches in their report, “Take These 3 Actions to Make Digital Workplaces Happier, Faster and Smart.”  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We covered two of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/02/enabling-flexible-work-for-employees\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"their recommendations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" in recent \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/14/eliminating-digital-friction-for-employees\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"blogs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", both from a high-level perspective, as well as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/13/how-workgrid-digital-assistant-supports-flexible-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"how Workgrid can help\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" address \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/22/how-workgrid-digital-assistant-simplifies-the-work-day\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"each issue\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now it’s time to tackle the third approach Gartner suggests for modernizing the digital workplace, “aspire to work smarter.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7zdBQ6dSy9NlpEg7rdajVU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The idea of “working smarter, not harder” is a common-sense mantra we’re all familiar with. In the context of the digital workplace, however, it’s a concept that got turned on its head with the advent of the pandemic. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To address the prime directive of enabling widespread remote work, organizations unleashed a flurry of new apps and collaboration platforms to keep employees productive and businesses afloat. Their efforts were a success, and now, nearly two years in, many factors indicate that remote work may even be better for employee satisfaction and productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2Jp0ytJKUZGnt9lMEut7iU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But there have been some negative side effects to these digital transformation efforts. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While each individual solution companies launched were well-suited to help workers be more engaged and productive (collaboration and communication platforms, mobile apps for enterprise systems, etc.), their cumulative effect was a frustrating, disjointed experience that dragged down productivity. There are too many places to go to find information and complete tasks, communications are coming from more sources than ever before, and workers are wasting precious time on cumbersome manual processes that delivered no business value.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3zf2Ofmb0b5fgZlcNqLzb0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now that we can all shift out of reaction mode, it’s time to think about how we can improve the digital employee experience. It’s imperative. Hybrid work will be a reality for most companies and its long-term success depends on the very thing Gartner is suggesting – helping employees work smarter, not harder.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving attention management & reducing digital friction\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So if adding more purpose-built solutions to your tech stack isn’t the solution to helping employees work smarter, what is?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The good news is that the answer is a fairly simple one. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are struggling with two main issues:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Attention management\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital friction\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The solution to helping them overcome these roadblocks lies in taking advantage of your existing systems to create the simplified, streamlined digital experiences they need, no matter where – or how – they choose to work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The first step is to create a centralized location for the important tasks and information employees need from across the enterprise. By putting important communications alongside routine, high-volume tasks, employees always know what needs their immediate attention. This enables them to work with optimum efficiency and gives them more time to spend on the meaningful work that drives both personal fulfillment and business value. This approach is especially powerful when existing systems are integrated with the platforms employees spend the most time in, such as Teams, a mobile app, or even the intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6abq9bl5M78Dl4EojqsRFM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing digital friction can be accomplished with a similarly straightforward approach\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once tasks and information are centralized into a single experience that’s available in the flow of work, the next focus should be to enable employees to take immediate action on simple, routine tasks, rather than logging into individual source systems. This can be accomplished through the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/04/26/integrations-and-the-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"effective use of integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". By making it quick and easy to complete high volume tasks like processing approvals and submitting service desk tickets, you can eliminate one of the biggest sources of frustration employees face.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6PPcznUvqtZ8QemxMuieU5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Driving innovation with the democratization of technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rWith the groundwork laid for a seamless digital experience, it’s time to think about what else your business needs to remain competitive. The ability to innovate will be a key factor of success, but is your organization positioned to innovate quickly or effectively? The answer is probably no. The volume of digital initiatives \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.mulesoft.com/lp/reports/business-it-innovation\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"doubled during the pandemic\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and with skilled developers in short supply, it’s more difficult than ever for over-tasked and under-staffed teams to keep up.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s estimated that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.zdnet.com/article/automation/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"75% of large enterprises will use at least four low/no-code development tools by 2024\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", making it one of the fastest growing technical initiatives. Forward-thinking organizations will put this advancement to use now in order to leverage existing technology investments to their greatest potential. By enabling citizen developers to quickly create custom experiences for existing systems - without the help I IT – you can provide the right information to the right employees at the right time, all within the flow of employees’ work. This approach supports the initiatives discussed above, guiding workers’ attention and reducing digital friction, while also delivering the custom experiences businesses need to run at peak efficiency.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"WK1zwwDP0dCXC9CydgPv0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Business of all shapes and sizes have been on a mind-boggling rollercoaster for nearly two years now, and there’s no end in sight. But as we adjust to the fact that the digital workplace is now the most critical aspect of the employee experience, there are some concrete steps we can take to create the working environments employees need. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more recommendations on how to improve your digital workplace, check out \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/11-Reasons-Your-Employees-Need-Digital-Assistant-eBook.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"11 Reasons Your Employees Need the Workgrid Digital Assistant eBook\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"688c9237-d7d4-5381-b2fe-fdf315ccccbd","title":"3 Ways a Digital Assistant Supports Hybrid Work","externalTitle":null,"slug":"3-ways-a-digital-assistant-supports-hybrid-work","publishDate":"2021-12-27T00:00-05:00","editorPick":true,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=768&h=396&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=1024&h=528&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=1366&h=704&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=1920&h=989&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=4000&h=2061&q=60&fm=webp&bg=transparent 4000w","sizes":"(min-width: 6780px) 6780px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=768&h=396&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=768&h=396&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=1024&h=528&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=1366&h=704&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=1920&h=989&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg?w=4000&h=2061&fl=progressive&q=60&fm=jpg&bg=transparent 4000w","sizes":"(min-width: 6780px) 6780px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":6780,"height":3494},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/14GTm6gKv3tgPshJy742PH/58451b1325cb71fd9ce529173276f6fa/hybrid-work-adobe-stock.jpeg"}},"description":{"description":"Advice on hybrid work is as plentiful as pumpkin spiced lattes in the fall. Here are 3 ways a digital assistant can help."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Addressing the challenges of hybrid work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There’s a lot of advice about how to effectively navigate the new world of hybrid work. Whether you’re looking to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/02/enabling-flexible-work-for-employees\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"eliminate digital friction\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/14/eliminating-digital-friction-for-employees/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"support more flexible work\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", or simply avoid the most common mistakes, advice on hybrid work is as plentiful as pumpkin spiced lattes in the fall. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7rdO5Oht7ZxCqbB2G6drGX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There’s one suggestion that doesn’t get nearly enough attention, however, and that’s the use of a digital assistant. \\r\\n \\r\\nWhile the term ‘digital assistant’ might immediately make you think of the ubiquitous robots we’ve all learned to shout commands and questions at, like Siri or Alexa, what I’m referring to is entirely different. In this case, a digital assistant is the growing category of enterprise technology that helps employees tackle the challenges inherent in the now mostly digital workplace. \\r\\n\\r\\nA digital assistant can help employees better manage their attention, improve productivity, and feel more engaged. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Supporting hybrid work with a digital assistant\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are many ways a digital assistant can help simplify the work day for your employees. Here are three of the most impactful:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1. Reduce digital friction\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When organizations made the switch to remote work at the start of the pandemic, they did it in reactionary mode, digitizing processes as quickly as possible so they could keep their businesses running.  \\r\\n\\r\\nIt was an approach that made perfect sense at the time but launching all those disparate apps had a downside. It led to a dramatic increase in digital friction, leaving employees struggling under the burden of having too many places to go for tasks and information (a phenomenon Gartner® refers to as \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/gartner-report-3-digital-workplace-actions-lp\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"“Yet Another Thing to Check,” or “YATTC”\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"), and the friction of toggling back and forth between all the systems they need to do their jobs is causing stress.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3cCpU7Q4MiDQFgwsKmNnux\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A digital assistant helps guide workers’ attention and reduce digital friction. It does so by abstracting just the tasks and information employees need and presenting it in a centralized location within the flow of work, whether that’s on the intranet, via mobile, or in platforms like Teams or Slack. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2. Enable flexibility\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Starting with the emergence of mobile phones, it has become increasingly impossible to leave work at the office at the end of the day. And now it’s literally impossible since many of us don’t even have an office outside of our homes to demarcate that fine line between our business and personal lives. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"UefJnyyCIuZKQPnuD9hg8\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees need support managing this new era of work/life integration.  \\r\\n\\r\\nA digital assistant can help by providing employees with access to their important tasks and information wherever and whenever it's convenient for them. Productivity and effectiveness are greatly improved when workers can use a digital assistant to: \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Complete tasks and approvals from enterprise systems with just a click or two from a single, easy-to-use experience \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Receive proactive alerts about important information like office closures or staffing changes, as well as training and upskilling opportunities \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Get personalized answers to common questions whenever they need \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"3. Facilitate self-service tasks\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Speed is critical in the world of modern business. Competition is fierce and companies need to run at optimum efficiency if they’re going to remain competitive. But working faster and more efficiently will require eliminating the bottlenecks that hold employees back. Organizations need to make it easier for employees to complete routine tasks and find information, so they have more time to focus on the high-value work that drives business success. \\r\\n\\r\\nA digital assistant, armed with the power of an intelligent chatbot, can help them do just that.\\r\\n\\r\\nA chatbot empowers employees to handle high-volume tasks like submitting self-service tickets, and provides instant, personalized answers to common questions. This enables employees to quickly complete the mundane aspects of their job and get back to the work they were hired to do. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5bTMB9CfW1wqoeTmSyO6vn\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To see how a digital assistant can help your organization, check out this brief \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"demo video\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" of Workgrid's digital assistant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7qlctdJpLDScVO7KpxCZr5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7bc25f28-e122-58fb-bbc1-d6dbf4237105","title":"How the Workgrid Digital Assistant Simplifies the Work Day","externalTitle":null,"slug":"how-the-workgrid-digital-assistant-simplifies-the-work-day","publishDate":"2021-12-22T00:00-05:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2Acb6GbAZe5FRlqXn1CXl5/2b5f8b824e74013026a0eec5292eca7a/workplace-tehcnolog-overload-stock.png"}},"description":{"description":"New apps and communication channels are helpful, but also have made it hard for employees to know what to focus on. So what can eliminate digital friction? Workgrid can help."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The rise of digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital transformation that’s been ongoing since the rise of the pandemic has not been without its downside.\\r\\n\\r\\nA flurry of new applications and communication channels deployed by well-intentioned organizations to facilitate remote work no doubt made it possible for businesses to survive during a time of tremendous tumult. But they also made it hard for employees to know what to focus on - there was simply too much to pay attention to. Gartner® refers to this phenomenon as “yet another thing to check,” or “YATTC.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3cCpU7Q4MiDQFgwsKmNnux\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This problem is a never-ending cycle of frustration for employees. Every new app that’s deployed is YATTC. It’s a drain on productivity and damaging to business results:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“44% of users frequently or occasionally made a wrong decision, because they were unaware of the information that could have helped.”\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“43% of users frequently or occasionally failed to notice important information, because of too many applications or the volume of information.”\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many ways organizations can help deal with this digital friction, including the common senses practices Gartner recommends in their latest report. But what else can be done to eliminate digital friction? Workgrid can help in many ways…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminating digital friction\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is a digital assistant that simplifies the work day for employees by integrating with enterprise applications to surface important tasks and information. Workgrid helps organizations eliminate digital friction by:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralizing important notifications and information \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rThe Workgrid digital assistant makes it easy for workers to know what they need to focus on by putting important tasks and information into a single experience integrated into the flow of work, whether that’s on the intranet, in a mobile app, or within collaboration platforms like MS Teams.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"14JzQHALqD8EX4vfisvmP3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Helping employees fulfill their intent\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid helps employees quickly and easily cross routine, high-volume tasks like processing approvals off their to-do lists. They can complete these tasks in one or two clicks, right from their preferred\\r channel, without having to interact with the source systems themselves.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2XR7B853f6mzi13rjNq1zo\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automating routine processes\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An integral part of the Workgrid digital assistant is the natural language chatbot which uses data you already have to provide personalized answers to common questions. It also integrates with enterprise\\r systems to enable self-service functionality for routine processes like help desk ticketing.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3If2wqEMP0kBKZGMkIpr99\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more recommendations on how to improve your digital workplace, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a 1:1 product tour\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a Workgrid expert today!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"9ddfb898-f9f6-551a-9f44-19038428f160","title":"Workgrid December 2021 Product Updates","externalTitle":null,"slug":"workgrid-december-2021-product-updates","publishDate":"2021-12-21T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month users will find a new integrations available for two popular Workgrid apps. Read more in our December Product Update!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We are ending the year on an integrations high note! Two of our catalog apps have new integrations that are sure to delight users.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Payday\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Payday is the app that gives employees quick access to their important paycheck details right from Workgrid. Now, in addition to integrating with OneDrive and UKG Ready, Workgrid integrates with UKG Pro and Paychex. 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Workgrid now integrates with even more of the popular systems and applications that support business success, including \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/servicenow\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ukg-ready\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"UKG\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/jira\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Atlassian Jira Service Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and 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-\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"An IT help desk app and chatbot integrated with Atlassian Jira Service Management, Zendesk, and ServiceNow make it easy for employees to create and update service tickets and keep track of them from open to close.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Payroll –\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" A payday app integrated with UKG Pro allows employees quick access to their paycheck information. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Paid Time Off –\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" A time off app integrated with UKG Pro helps employees visually track paid time off, making it easier to plan time away and prevent burnout. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"66L7C5KzgUv00EANXRiUZx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Employees today find themselves overwhelmed and fatigued from having to navigate too many applications, and organizations need tools that can increase efficiency,” said Robert Ryan, Director of Product Marketing at Workgrid. “These latest integrations build on significant investments we are making in the platform to expand its benefits in improving the employee experience.” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"31dOC2YAzyMYHkJQNHN7sX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\" \\rThese integrations benefit customers of our integration partners as well. \\r\\n \\r\\n“At UKG, we’re wholly focused on putting people – not process – at the center of workplace experiences,” said Mike May, senior director of the UKG Connect Technology Partner Program at UKG. 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With so many new places to go to find information and complete tasks, employees are overwhelmed and frustrated. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://blog.acromedia.com/digital-friction-how-its-killing-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"30%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" of employees feel that more than half of their work consists of manual and repetitive tasks that distract them from value-added work. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees spend the majority of their work time interacting with digital technologies, yet \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://blog.acromedia.com/digital-friction-how-its-killing-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"only 30%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" rate their user experience as simultaneously productive, empowering, and easy.  \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid reduces these challenges significantly, making work simpler, more efficient, and engaging for employees and helping organizations create the flexible, modern digital workplaces needed to support business success.  \\r\\n\\r\\nFor more information on how Workgrid can help your organization improve the employee experience in hybrid work, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a product tour\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"bb8a1e84-5ad7-584a-959b-080e365b4b33","title":"December 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace ","externalTitle":null,"slug":"december-2021-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-12-15T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"'Tis the Season\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ahhhh, it's that time of year... a season of relaxation where we can all kick back with a nice cup of hot cocoa (or maybe an adult beverage) and enjoy the spirit of the holidays with family and friends.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maybe that works if you've been cast in a Hallmark movie, but let's be honest - it's far more likely that you're scrambling to meet year-end goals and frantically trying to find time to plan for next year.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Maybe these articles about preparing for the future will help. Go pour yourself some eggnog and enjoy!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/02/enabling-flexible-work-for-employees\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Enabling Flexible Work for Employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many steps organizations can take to make their digital workplaces happier, faster, and smarter. 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Here are three suggestions to get you started...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3R8NzIZWNmNwPxMYPHuDem\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/11/18/preparing-for-hybrid-key-learnings-on-workplace-transformation\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Preparing for Hybrid - Key Learnings on Workplace Transformation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Three CEOs – including Workgrid’s Brett Caldon – gathered to share their thoughts on hybrid work and digital transformation. Two key themes were evident in their discussions. Find out what those themes were and how they played into the questions that were asked. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"beAuJv8tOjCMvdJHZVB15\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/14/eliminating-digital-friction-for-employees\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Eliminating Digital Friction for Employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rTo deliver even greater value on our promise to make work simpler and more efficient, Workgrid has announced a partnership with digital transformation technology and services firm Trianz. 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An overabundance of disparate applications -  coupled with countless new channels for information and conversations - resulted in a phenomenon that Gartner® refers to as “yet another thing to check,” or “YATTC.”\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3cCpU7Q4MiDQFgwsKmNnux\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It has reached a point where every new app that’s deployed results in YATTC. Employees are overwhelmed, stressed out, and struggling to manage their attention, and that’s simply bad for business.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"44% of users frequently or occasionally made a wrong decision, because they were unaware of the information that could have helped.\\\" \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"43% of users frequently or occasionally failed to notice important information, because of too many applications or the volume of information.\\\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To help deal with this digital friction, Gartner recommends several common senses practices, which they detailed in \\\"Take These 3 Actions to Make Digital Workplaces Happier, Faster and Smarter\\\" report (we covered the first of their three recommendations in a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/12/02/enabling-flexible-work-for-employees\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"recent blog\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\")…\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"Communicate practices\\\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"Tune for focus\\\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\\"Prioritize focus innovation\\\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"ordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"These steps certainly make sense, but there are additional things that can be done to help eliminate digital friction for employees. Here are just a few…\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Centralize important notifications and information\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With so many places to go to complete tasks and find information, employees are struggling to manage their attention. Creating a centralized location for important tasks and information -and integrating it into the flow of work - can eliminate this issue and help workers quickly understand what they need to focus on. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"79XN1YMGqpwzgTrzUGRKLG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Help employees fulfill their intent\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees have a lot to do. And much of it is routine, high-volume tasks like processing approvals that just need to get done. Help them cross those types of items off their to-so lists quickly and easily by giving them an intuitive user experience that doesn’t involve having to constantly switch between separate application. This can be done by integrate with systems to enable users to complete these types of task in one click across their preferred channel without having to interact with the source systems themselves. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2XR7B853f6mzi13rjNq1zo\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Simplify interactions with enterprise systems\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees lose valuable time toggling back and forth between disparate systems just to execute simple actions like finding payroll data or submitting time off requests. Eliminate this challenge by surfacing the data employees need from source systems into a central experience that employees can access whenever and wherever it’s convenient for them.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"31dOC2YAzyMYHkJQNHN7sX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Take advantage of technologies like AI and intelligent automation\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Give workers more time to focus on the high-value work they were hired to do by\\nusing existing data to automate routine work processes such as service desk\\nrequests.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5bTMB9CfW1wqoeTmSyO6vn\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"88a19768-394c-508a-a80e-fb1aef11abe9","title":"How the Workgrid Digital Assistant Supports Flexible Work","externalTitle":null,"slug":"how-the-workgrid-digital-assistant-supports-flexible-work","publishDate":"2021-12-13T00:00-05:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1OKxTWOjQytY24Mau6Sgp9/2dc61399bd5929ff6544c21f30eeba4a/digital-workplace-workgrid-article__3_.png?w=600&h=350&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1OKxTWOjQytY24Mau6Sgp9/2dc61399bd5929ff6544c21f30eeba4a/digital-workplace-workgrid-article__3_.png?w=600&h=350&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1OKxTWOjQytY24Mau6Sgp9/2dc61399bd5929ff6544c21f30eeba4a/digital-workplace-workgrid-article__3_.png?w=600&h=350&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":350},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1OKxTWOjQytY24Mau6Sgp9/2dc61399bd5929ff6544c21f30eeba4a/digital-workplace-workgrid-article__3_.png"}},"description":{"description":"There are several ways organizations can make it easier for employees to work wherever and whenever it's convenient for them. Here is some specific guidance on how to put suggested ideas into practices."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we discussed in a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/enabling-flexible-work-for-employees\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"recent blog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" about enabling flexible work, there are several ways organizations can make it easier for employees to work wherever and whenever it’s convenient for them. Gartner® suggests several approaches in their report “Take These 3 Actions to Make Digital Workplaces Happier, Faster and Smarter,” including striving for persistent collaboration and providing optimized service.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We offered several additional ideas, such as delivering important tasks and information in the flow of work and providing mobile access to core enterprise applications from a central location.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s all great theoretical advice if you’re in the exploration phase of enabling flexible work for your employees. But what if you’re further along in the process? Here is some specific guidance to get you started…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling flexible work with Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid digital assistant helps organizations create a flexible, modern digital work experience by:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rDelivering important tasks and information in the flow of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rWorkgrid creates a centralized experience for the important tasks, information, and communications employees need to work effectively. The digital assistant presents this information in the channels employees prefer, whether that’s an intranet toolbar, a mobile or desktop app, or integrated with popular communication and collaboration platforms like Sharepoint  or MS Teams.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6BEJDMe2JWunjW3CwOkyuO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2V9viRZAdvV6gVeZYLrLcH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3If2wqEMP0kBKZGMkIpr99\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling non-technical users to build custom digital experiences when the need arises\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Successful digital transformation relies on an organization’s ability to embrace – and execute on – innovation. But that’s easier said than done given the shortage of development talent and the overworked nature of most IT departments.\\r\\n\\r\\nWorkgrid Workshop, a no-code development feature within the digital assistant, puts familiar, easy-to-use features such as drag-and-drop interfaces and WYSIWYG editors into the hands of citizen developers from across the organization so they can rapidly build and maintain custom apps for the enterprise systems they have integrated with Workgrid.  \\r\\n\\r\\nThis means teams can quickly and easily build the custom experiences they need, without the involvement of IT, in just a matter of hours rather than weeks, months, or years.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4DVZg1pMwmcOaeJin5EOW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leveraging conversational AI to improve the employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's conversational AI features takes employee's natural language prompts and delivers the information they need to know across systems and company documents. Paired with intelligent alerts and notifications, the digital assistant guides employees' attention to the things they need to know and take action on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personalized, contextual notifications for time sensitive alerts related to office closures, scheduling changes etc. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A unified experience for completing tasks like approvals from across enterprise systems\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chat-to-doc functionality to surface answers to frequently asked questions 24\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"/7\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1ZCXiSW07SMrpcAiWptIpi\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3bb984ee-2266-59f8-938a-dd886184fa08","title":"Workgrid and Trianz PULSE Partner to Deliver a Powerful Workplace of the Future","externalTitle":null,"slug":"workgrid-trianz-pulse-partner-to-deliver-workplace-of-future","publishDate":"2021-12-10T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null},{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png?w=768&h=456&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png?w=1024&h=608&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png?w=1138&h=676&q=60&fm=webp&bg=transparent 1138w","sizes":"(min-width: 1138px) 1138px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png?w=1138&h=676&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png?w=768&h=456&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png?w=1024&h=608&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png?w=1138&h=676&q=60&fm=png&bg=transparent 1138w","sizes":"(min-width: 1138px) 1138px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1138,"height":676},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/jJXomsuQVMDhzaVSCUQyw/c8adb273125c848c5a0c9ee3465c9fb5/image2021-12-9_9-8-2.png"}},"description":{"description":"Workgrid has teamed up with Trianz to deliver Workgrid + PULSE, a next generation digital workplace solution that delivers personalized experiences surfacing information, notifications, workflows, and more through a unified platform."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More powerful digital transformation\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Given the fact that the digital workplace is now often the only workplace employees have access to, organizations are under tremendous pressure to “get it right” and give their workforce the digital tools and experiences they need to be effective, engaged and happy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid has always been on that quest, with a long-standing mission to make work simpler, more efficient, and engaging. To deliver even greater value on that promise, we have recently announced a strategic partnership with digital transformation technology and services firm Trianz.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This collaboration is a significant step forward in our ongoing ‘better together’ strategy. By combining the power of the Workgrid digital assistant with existing digital workplace, intranet, and employee hub solutions such as Trianz PULSE, we can give customers all the tools and functionality they need to exceed their digital transformation goals and deliver a digital workplace experience that supports business and employee success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rTogether, Workgrid and Trianz will drive initiatives around the future of work through bespoke digital workplace solutions that offer: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modern intranet experiences\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Innovative technologies and digitization\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Custom and enterprise app integrations\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Predictive analytics\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Collaborative and streamlined workflows\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"CVqtnHZ87GeqEuaxWvUlJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unified platform for tasks and information from across the enterprise\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid and Trianz work together by integrating the Workgrid digital assistant right onto the PULSE platform to intelligently surface notifications and information from multiple enterprise apps into a unified experience for the entire digital workplace ecosystem. This puts the right tools and information directly at employees' fingertips and creates a seamless digital experience that improves productivity and gives people more time to focus on what matters most. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"kMEmzqKyHGVlFVxI7wM2x\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of this partnership for employees are significant:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personalized internal communications tailored to each employee\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplified experience for completing tasks, tracking projects, sharing documents, and managing attention\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralized collaboration for teams\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined access to business applications, third-party software tools, and enterprise documents from a single location\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased engagement with social network functionality\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By giving employees the digital tools and resources they need to work effectively in this ever changing new world of work, Workgrid and Trianz are the ideal digital transformation solution. To learn more about how this partnership can help your organization build a modern, intelligent digital workplace, visit our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/partner-trianz\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"partnership page.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"6ffda7d4-7be5-5159-893b-0cec19dd9e71","title":"Enabling Flexible Work for Employees","externalTitle":null,"slug":"enabling-flexible-work-for-employees","publishDate":"2021-12-02T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"No-code/Low-code","backgroundColor":"#DBCCBF","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=4000&h=2250&q=60&fm=webp&bg=transparent 4000w","sizes":"(min-width: 4096px) 4096px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=768&h=432&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png?w=4000&h=2250&q=60&fm=png&bg=transparent 4000w","sizes":"(min-width: 4096px) 4096px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":4096,"height":2304},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2VBF7hk53BInagEWb01thT/8f1d37d4de715ebd6c62d7b83f5f421c/A-journey-showing-people-as-the-center-of-a-transformation-to-make-work-happier_-faster-and-smarter-target.png"}},"description":{"description":"Learn how these three key recommendations from Gartner® can help enact long-term digital transformation in the workplace."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's world of work, there's tremendous focus on employees and their experience in the digital workplace. The Gartner® report, \\\"Take These 3 Actions to Make Digital Workplaces Happier, Faster and Smarter,\\\" is the perfect example of this. The report details three key recommendations for making digital workplaces happier, faster, and smarter: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Supporting radical flexibility for more employee satisfaction \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Helping employees work faster, despite distractions \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Aspiring to work smarter \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3R8NzIZWNmNwPxMYPHuDem\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Each of Gartner’s recommendations is a critical step in enacting long-term digital transformation, but let’s take a closer look at the first action they suggest, supporting radical flexibility…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling radical flexibility in the digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the sudden shift to remote work due to the pandemic, as well as the growing prevalence of the hybrid working model, there's no question that flexibility is a must-have for employee - and business - success. It would be impossible to establish effective new working practices if organizations continue to cling to rigid, old-school methods of work. \\r\\nGartner suggests that organizations can achieve radical levels of flexibility with a few simple approaches: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“strive for persistent collaboration”  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“provide optimized service” \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“start locally” \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are valid approaches, but what are some other actions organizations should consider?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver important tasks and information in the flow of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees all have different approaches when it comes to how they like to work. Some spend the day immersed in communication and collaborations platforms like Slack and Teams. Others prefer the intranet as a starting point for their work, while others may prefer mobile. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations can optimize the productivity of every type of employee by giving them the flexibility to work in the channel that's most convenient for them. Using an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"experience layer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" makes that possible by abstracting the important tasks and information employees need from enterprise systems and presenting it in the channels they spend the most time in.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"14JzQHALqD8EX4vfisvmP3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Build custom digital experiences when the need arises \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the current shortage of experienced developers it can be hard for organizations to embrace innovation and build the custom experiences employees need at the pace they’re required. Taking advantage of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/articles/what-are-no-code-and-low-code-development\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"no code development\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is an easy way to bridge this gap. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By giving non-technical business leaders the ability to quickly and easily build their own applications using a drag and drop interface, organizations can deliver the right experiences to the right people at the right time, improving both business processes and the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2CFBR0gbrRexvNEh2BwsIf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mobile access to core enterprise applications from a central location\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As hybrid becomes the prevalent work model, it will be critical for organizations to help employees work wherever and whenever it’s convenient. This doesn’t just mean ensuring that enterprise applications have a mobile component, however. Many already do but having to log into multiple applications to get work done is a significant source of digital friction for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/09/17/4-ways-an-employee-communication-app-improves-employee-ex\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"employee communication app\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" (ECA) can eliminate this pain point. By integrating with back-end systems for HR, IT, and Finance, employee communication apps \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/microapps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"streamline access to key enterprise systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", abstracting the most important tasks, notifications, and information employees need (think time-sensitive alerts, approvals, and corporate communications). ECAs then display that information in a single experience that every employee can access, no matter where they are. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"smlJWYy7VdgwCK6hKhSxd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"2243a121-9d37-5046-af5c-1eb060949a9b","title":"Workgrid November 2021 Product Updates","externalTitle":null,"slug":"workgrid-november-2021-product-updates","publishDate":"2021-11-23T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"This month users will find a new Workgrid-hosted image library for Survey and Publisher notifications. Read more in our November Product Update!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Our product update is brief this month, but that’s only because there are big things in the works. Stay tuned!\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"New Image Library\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Our new Workgrid-hosted image library allows users to upload and save images for Survey and Publisher notifications.  \\r\\n\\r\\n\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Survey notifications can now have summary images inserted from this library while Publisher notifications can have both summary and detail card images added. We love that this functionality makes it easy for organizations to create a library of approved images and graphics, including icons and logos, helping ensure every communication is on brand! \\r \\r\\n\\r\\n\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The image library is accessible during notification creation on the content step. Users can easily upload an image to the library, choose an image that’s already been uploaded, or continue linking out to an image URL. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"2SkRksP9VZJEpf8XwCeJpQ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Read more about using the image library for \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Survey content\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Understanding-the-Survey-Content-Page \"}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Read more about using the image library for \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Publisher content\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Understanding-the-Publisher-Content-Page\"}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}],\"data\":{}}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e9687169-045a-502d-b05a-d30bbc8affd8","title":"Preparing for Hybrid - Key Learnings on Workplace Transformation","externalTitle":"Preparing for Hybrid Work","slug":"preparing-for-hybrid-key-learnings-on-workplace-transformation","publishDate":"2021-11-18T00:00-05:00","editorPick":false,"category":[{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/27dcPn7NdarpmpEXeSjnqD/3c54f3c906e92c1a04e4eb5a2fe497bc/digitization-g00d7cf3e2_1920.jpg"}},"description":{"description":"Workgrid CEO Brett Caldon shares key learnings on workplace transforamtion and more insights following the GDS Group CIO Summit."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Insights from the GDS Group CIO Summit \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I took part in a recent panel discussion where other tech firm executives and I shared our thoughts on hybrid work and digital transformation – specifically how IT organizations can best use technology to help businesses navigate the changes that are taking place in the world of work. \\n\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Two clear themes were evident throughout our discussion:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. People need to be the main driver of transformation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deploying technology for the sake of technology will never be successful in achieving the long-term transformation organizations are looking for. Instead, it should be used to address the specific challenges of employees, with their needs being a prime consideration in all tech decisions. Employees should also be involved in decisions about what and how to transform so they have a sense of ownership over the changes that will be taking place.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Innovation should be the goal\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital transformation organizations are now facing is no longer about simply facilitating connectivity for remote work. It’s about how to use technology to enable remote work to be viable over the long-term. This means thinking beyond the routine to create new and innovative solutions for fostering connections and collaboration, supporting wellbeing, and building a digital workplace that helps employees achieve optimum work/life integration. These are themes that come up often when discussing leadership in technology:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2L2dDggTczLLoYHdq02Qaq\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's how they featured throughout the questions that were asked during the panel discussion...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the key trends in digital workplace transformation?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And how does IT need to support the move to hybrid work with technology?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The most common trends we discussed weren’t really a big surprise. They included reaching employees where they are (i.e. in the platforms and channels they prefer to work in) and making hybrid work sustainable over the long-term.\\n\\r\\r\\nTo address those trends, IT teams need to be more adaptive than ever in how they approach the delivery of capabilities across the hybrid workplace.  They also need to use technology to fill in the gaps of what’s missing in a hybrid environment, such as enabling authentic distributed communications and building engagement.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"YBncFvmcnP9EC8YjrNvUs\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How should organizations collaborate with vendors to accelerate digital transformation?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The concept of “work-life balance” has been replaced with “work-life integration” as remote and hybrid work have taken center stage. Organizations should choose vendors who are focused on supporting workers in that challenging process by providing solutions that eliminate friction, help manage attention, and enable them to work wherever and whenever it is convenient.   \\r\\n\\r\\nIdeally, vendors should work with IT teams to figure out what ideal outcomes look like and what is needed to achieve those goals. They should also provide modern, innovative solutions that ensure that all workers, whether in the office or remote, can have equitable digital experiences.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6bGMU6GA0M73usCdIKO4EV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How should IT manage their applications and data ecosystems and the relationships that underpin it?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the goal of giving employees more time to do the job they were hired to do (which just makes good business sense) IT leaders should take a bottom-up view of the organization to deploy technologies that help employees quickly and easily accomplish the intent of their actions.\\r \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take the example of scheduling time off.  For most organizations, the current process requires multiple clicks across a variety of systems. IT should focus on how technology can be used to help workers make that time off request in a click or two, so the employee can get back to higher-value work that not only brings them fulfillment but helps drive business success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6pFPwr2ZJOd1FxUOEr3IeH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many ways IT can make innovative use of technology to help employees spend more time on their strategic work. This includes addressing tech sprawl, simplifying interactions with complex systems, aggregating and abstracting complexity across the enterprise, reducing the need for institutional knowledge etc.\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do you lead digital transformation?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As with any leadership initiative, a focus on the people who are being led is critical for success. This is especially true for big transformation projects, because enacting any kind of big change in an organization is such a tricky endeavor.  Leaders must be authentic, fostering a true understanding of the people within the organization, the domain the business is in and the objectives to be achieved. Being authentic – genuinely interested in creating modern, intelligent digital experiences that reduce friction, help employees better manage their attention and enable them to work wherever and whenever it’s convenient for them - is necessary to help people buy into the vision of the transformation that’s about to take place.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With understanding as the foundation, communication is the next important step. Leaders should establish a good cadence of communication with employees throughout the organization and create opportunities for unstructured dialogue. This can lead to insights into employee need that can make the transformation even more effective. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1LSeykZcIX2WWbVH1T8fcn\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As for innovation, leaders should focus on delivering solutions that support the success of hybrid over the long term. This means facilitating collaboration, helping employees communicate effectively, supporting health and well-being initiatives, and any innovation that aids in delivering digitally equivalent experiences for things that would typically have been done in a physical office.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you challenge other leaders to do going forward?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Business leaders have had to face a barrage of changes over the past few years and there’s no clear indication of when (or even if) it will ever slow down. Yes, hybrid work seems to be a concept that’s gained a foothold, but then what? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leaders can insulate their organizations against future shifts by remembering that there is no longer such a thing as “business as usual.” The world of work has changed and will continue to do so, and no one can predict when or for how long.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So instead of trying to optimize old-school processes that no longer support the needs of the people, innovate! Innovation around what employees need to be successful is the key to long term success, so leaders should focus on creating an environment that encourages a “try, build, fail” mentality. Organizations shouldn’t be afraid to take risks and innovate, because when it’s done in the interest of meeting employee needs, you can’t go wrong. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"72177eb3-08f8-50de-9f69-2cb4f0b17505","title":"November 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace ","externalTitle":null,"slug":"november-2021-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-11-17T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Preparing for the Future of Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If your organization is or has migrated to a hybrid work model, you know that there are a lot of changes you need to make, both in terms of technology and mindset.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The same is true even if your business isn’t pursuing the hybrid path. Employees have vastly different needs and expectations because of the pandemic, and your business will need to adapt to them if you’re going to continue to attract and retain top talent.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are some resources to prepare you no matter which group you fall into. Good luck! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/10/25/adapting-digital-workplace-for-future-of-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Adapting the Digital Workplace for the Future of Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With physical offices being deprioritized in favor of modern digital workplaces that enable employees to work wherever and whenever it’s convenient, organizations need to rethink how they select and deploy technology. Managing digital friction, improving productivity, and addressing the holistic needs of employees will require a whole new approach. Here’s why…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7D0aaT5h392dpJHALhKIGs\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/gartner-digital-workplace-report-download\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Gartner® Report] Take These 3 Actions to Make Digital Workplaces Happier, Faster, and Smarter\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The pandemic has uncovered several realities that are changing the nature of work forever. One is that employees prefer flexibility. The second is that the physical workplace is no longer as important as it once was. This report from Gartner® offers the three steps organizations need to take to capitalize on the opportunities presented by this new world of work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"pbaxC9NPF1L7gCzgePYso\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/09/17/4-ways-an-employee-communication-app-improves-employee-ex\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] 4 Ways an Employee Communication App Increases Productivity & Improves the Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While history has shown that employees who have the flexibility to work wherever and whenever it’s convenient for them are more productive, organizations aren’t necessarily ready to deliver the right experiences to make it happen. An employee communication app can be a great tool to do just that. Here’s how…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4jXuAZ3TETqyhEio6EmSBG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Constellation Research\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.constellationr.com/blog-news/how-tailored-experiences-deliver-efficiency-and-productivity-workers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Tailored Experiences Deliver Efficiency and Productivity to Workers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today’s technology-centric workplaces lack context and fail to support the flow of work, making it challenging for employees to quickly engage with common tasks in their work environment. There is a better way. Here’s how to tailor employee experience for better outcomes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From The Enterprisers Project\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://enterprisersproject.com/article/2021/6/9-hybrid-work-mistakes-leaders-should-avoid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"9 Hybrid Work Mistakes Leaders Should Avoid When Returning to the Office\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hybrid work - the practice of combining office and remote work - raises new challenges for leaders. Here are some strategies to avoid bad feelings, hurtful habits, and other team troubles\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From CMSWire\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/the-tools-enterprises-need-to-enable-hybrid-workplaces/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Tools Enterprises Need to Enable Hybrid Workplaces\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Businesses working to balance employee demands for greater flexibility and accessibility with the need for security and accountability have many questions. Here’s what organizations are thinking as they consider their digital transformation plans going forward.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From NPR\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.npr.org/sections/coronavirus-live-updates/2021/11/09/1053793602/future-of-work-author-says-its-time-to-ask-if-offices-are-worth-it\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Future of Work: Are Offices Still Worth It?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While many organizations are embracing the idea of hybrid work, others are requiring a return to the pre-pandemic norm of office-based work only. But are their motivations valid and will their insistence be helpful or harmful?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-digital-workplace-day-2021\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Watch] Will Teams Reach the Maturity Required to Do Great Collaboration?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-digital-workplace-day-2021\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Watch now\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to hear what Workgrid's Frank Pathyil, Basecamp Co-founder David Heinemeier Hansson, and leading authority on collaboration and innovation Erica Dhawan had to say about how the digital workplace has changed and what it will take for organizations to deliver great digital collaboration. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"60GND1TvyjhT5OJbtaEe9t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ee374cf0-a10c-50b6-acec-f0f3933b9eab","title":"Customize Employee Experiences Faster with No-Code/Low-Code","externalTitle":"Customize Employee Experiences Faster with No-Code","slug":"customize-employee-experiences-faster-with-no-code-low-code","publishDate":"2021-11-16T00:00-05:00","editorPick":false,"category":[{"title":"No-code/Low-code","backgroundColor":"#DBCCBF","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Information Technology","backgroundColor":"#B9B8FF","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5hzpJQUFdaAU58IdPhaiDb/dae94337c96a2c97ecaf2b528d93453e/lowcode-nocode-stock-600x350.png?w=600&h=350&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5hzpJQUFdaAU58IdPhaiDb/dae94337c96a2c97ecaf2b528d93453e/lowcode-nocode-stock-600x350.png?w=600&h=350&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5hzpJQUFdaAU58IdPhaiDb/dae94337c96a2c97ecaf2b528d93453e/lowcode-nocode-stock-600x350.png?w=600&h=350&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":350},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5hzpJQUFdaAU58IdPhaiDb/dae94337c96a2c97ecaf2b528d93453e/lowcode-nocode-stock-600x350.png"}},"description":{"description":"No-code and low-code development are more than just buzzwords. They’re the key to accelerating the delivery of customized employee experiences."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding the power of no-code and low-code\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Low-code and no-code development are more than just buzzwords. They’re the key to accelerating the delivery of customized employee experiences and they have the power to transform your digital workplace in the coming years. How? By driving faster innovation and putting the power of application development in the hands of non-technical business leaders. \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-6\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/forbestechcouncil/2021/05/13/low-code-and-no-code-in-2021-are-they-as-useful-as-they-seem/?sh=6204e6e0160f\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"By 2030\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the global low-code development platform market is expected to produce $187 billion in revenue, accounting for more than \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://research.aimultiple.com/low-code-statistics/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"65% of application development activity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by 2024.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To take advantage of the opportunities no-code and low-code development offer, it helps to first understand the intricacies.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You likely already know that no-code and low-code development are visual approaches to creating enterprise applications – think drag-and-drop interfaces and WYSIWYG editors - that enable people from across the organization, whether in HR, marketing, or operations, to build apps without having to use large scripts of code \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/articles/how-are-no-code-and-low-code-different\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"(low-code is different from no-code in that it does require some coding experience.)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This approach makes it possible for teams to build custom applications quickly and easily, without the involvement of IT, in just a matter of hours rather than weeks, months, or years.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4VC5BtZMCE5XsuN8LpJ6Ua\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why is no-code and low-code development important?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Low-code and no-code development are critical stepping stones in facilitating smarter ways of working. But there are other business drivers behind their emerging popularity…\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The gap between business needs and the strain on IT resources\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This year alone there has been a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.toolbox.com/tech/devops/guest-article/low-code-automation-how-businesses-can-avoid-the-pitfalls/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"shortage of 1.4 million software developers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". The growing business needs for modern, personalized digital experiences have simply outpaced the ability of short-staffed, underbudgeted IT development teams to deliver. This has created a considerable supply and demand gap that’s damaging to business success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Growing acceptance of IT federated app development\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As business needs have changed, particularly with the growth of the hybrid work model, there is an increasing acceptance of business-specific, standalone applications being owned by the business. This increased flexibility has enabled business leaders to pursue creating the purpose-driven apps their teams need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rise of secure no-code technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not only is no-code technology now readily available, the technology has become sophisticated enough to enable non-technical users to quickly deliver value by creating powerful, purposeful applications. Security, governance, and access controls have also reached a point within some vendors where IT still has the ability to maintain oversight into proper usage and risk mitigation, which is a reassurance for some organizations.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"HBnGqVpwI07twiztgij7m\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Putting no-code and low-code development to work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When getting started with low-code and no-code development, it’s recommended to start by creating apps that address a specific problem or opportunity. A good way to do this is by identifying areas of friction and pain for the app audience - such as redundant processes - and creating experiences that solve those problems. Addressing low hanging fruit like this is the fastest, best way to demonstrate the efficacy of low-code and no-code development, because it leads to significant time savings, which is beneficial to the business and the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But once you have a problem identified and an app concept developed, what next?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The next step is to work into a more rapid application development cycle, focusing on the main drivers of utility. Consider what is most important and useful to the end user, focus on delivering that functionality first. Low-code and no-code development can help organizations modernize their digital workplace and improve the employee experiences in many areas...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhanced guided attention and employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With hundreds of systems vying for users’ attention throughout the day, it’s challenging for employees to know what needs their immediate attention. No-code apps can be developed to reduce digital friction and help workers manage their attention and deliver a greater employee experience. These can be simple integrations to systems and applications that can abstract just the right amount of information employees need to know or act on – at the right moment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3XUlWbw0XJck7KHLq8limU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better business processes management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No-code development can deliver tremendous value in improving business processes, reducing friction, and making it less painful for users to execute routine tasks. This is accomplished by delivering targeted portions of complex enterprise applications to users for experiences such as onboarding, expense management, procurement requests, travel approvals, tasks/workflows, time management etc.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6IKmIbPHrvbEjxdwFvnNHY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reporting and dashboards\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providing users with easy access to the data they need to work effectively is an area where no-code development can add tremendous value. Apps can be built that bring data points and KPIs together from various systems to create centralized dashboards for groups like sales, marketing, and IT to use, eliminating the need for them to log into disparate systems and spend valuable time compiling that information for themselves.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimized operations EX + CX\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many use cases where no-code development can help aid, guide, and take actions on behalf of employees. This is particularly helpful in the realm of HR and IT and may include inputting help and support tickets, requesting ticket status, requesting a list of solutions or actions and directions to resolve issues, updated list of inventories, FAQs, etc.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5lXvlRL5RKI2MJ7KVeWfVf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrating no-code and low-code into development practices\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Any kind of application development will have its pros and cons, and low-code and no-code are no exception. Being aware of these limitations and understanding when to use low-code or no-code instead of traditional development will make it easier to deploy the right staffing resources for a given application need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, no-code development isn’t always suitable for highly nuanced or complex apps and integrations. Traditional IT groups may also be resistant to business areas developing their own applications, and some software providers don’t even allow APIs and hooks into their software, so traditional development may be the only option.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When used in the appropriate context, however, low-code and no-code development are integral to successful digital transformation. They’ll help organizations work around current constraints with development resources, accelerate innovation, and enable the creation of the customized experiences employees need to be effective in this new world of work.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0be263ce-bcf8-5ba6-b8b3-ceab0c75929f","title":"Workgrid October 2021 Product Updates","externalTitle":null,"slug":"workgrid-october-2021-product-updates","publishDate":"2021-10-26T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Imagine submitting an IT help desk ticket by simply typing the request into a chatbot. That’s exactly what our new IT Help Desk app does for users. Read more in our October Product Update!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we’re excited to share a new app has been added to our app catalog.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"New App Streamlines IT Service Management\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine submitting an IT help desk ticket by simply typing the request into a chatbot. You don’t have to navigate to a source system, remember your password, or hope you remember each of the steps to take once you’re logged in. That’s exactly what our new IT Help Desk app does for users. It eliminates the necessity of accessing a cumbersome source system and empowers users to create and track ServiceNow and Jira service desk tickets using Workgrid’s chatbot.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"53uFpVaGC2JxZxOyCE3xRW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"In addition to submitting a help desk ticket through the Workgrid chatbot, employees can also use the chatbot to amend or close existing tickets, add comments, and track ticket statuses. Employees receive smart notifications about their tickets in the To Know section of their Workgrid toolbar. Learn more about notifications \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"here\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Understanding-the-Workgrid-Navigation \"}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"2AynN0ipLWtl6b1azTlTWc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The IT Help Desk app helps simplify the work day for employees and save them time – time they should spend on meaningful, high-value work.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"4iN4xx0IQNsks6EVsZPCcL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Read more about our IT Help Desk app \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"here\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/App-Catalog-Understanding-IT-Help-Desk \"}},{\"nodeType\":\"text\",\"value\":\".\\r\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about configuring \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Configuring-ServiceNow-for-the-IT-Help-Desk-app\"}},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Jira\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Configuring-Jira-for-the-IT-Help-Desk-app\"}},{\"nodeType\":\"text\",\"value\":\" for the IT Help Desk app. \",\"marks\":[],\"data\":{}}],\"data\":{}}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"d8b06bec-e2c3-57b6-994c-19915b856cd1","title":"Adapting the Digital Workplace for the Future of Work","externalTitle":null,"slug":"adapting-the-digital-workplace-for-the-future-of-work","publishDate":"2021-10-25T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1kiV1J8R6HGKpPnE04EpGy/e6e14492d23205b0e036b4bc0fc76e68/digital-workplace-noise-stock-600x350.png?w=600&h=350&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1kiV1J8R6HGKpPnE04EpGy/e6e14492d23205b0e036b4bc0fc76e68/digital-workplace-noise-stock-600x350.png?w=600&h=350&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1kiV1J8R6HGKpPnE04EpGy/e6e14492d23205b0e036b4bc0fc76e68/digital-workplace-noise-stock-600x350.png?w=600&h=350&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":350},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1kiV1J8R6HGKpPnE04EpGy/e6e14492d23205b0e036b4bc0fc76e68/digital-workplace-noise-stock-600x350.png"}},"description":{"description":"How has employee experience changed in recent years? Workgrid Co-Founder and CEO, Brett Caldon, answers this and more."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The evolution of employee experience\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"I was a guest on a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"recent podcast episode\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://thedigitalworkplace.com/podcasts/brett-caldon/\"}},{\"nodeType\":\"text\",\"value\":\" with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The Digital Workplace\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://thedigitalworkplace.com/\"}},{\"nodeType\":\"text\",\"value\":\" and I was asked, among other things, about how employee experience has changed in recent years. The simplest answer is that it’s become more complex. It’s had to be. Most organizations are still working remotely, and for those that have begun to make their way back to physical offices, it’s often in a hybrid capacity, with a mix of office and remote.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"14dmnqYx5sZbMZ0Na7BjTH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Physical offices will likely never again be the dominant work experience, putting the digital workplace in the spotlight.\\r\\n\\r\\nSo what does that mean for the nature of work? Managing lots of change and making some pretty big mind shifts…\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Managing noise and friction in the digital workplace\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"As digital transformation efforts have accelerated over the past year and a half, organizations have focused on delivering the applications employees need to work successfully outside the office. This rapid deployment of ad-hoc apps has been successful, but it has also created a patchwork of end-user technology that’s frustrating for employees to interact with. Their digital experience is fragmented, fraught with noise that impedes their productivity.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"l7vI52twii5lMFc34cFIv\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"This isn’t how technology is supposed to work. It’s supposed to make our lives easier, not create more friction in the work day.\\r\\n\\r\\nUnfortunately, this problem is only going to get worse. Companies that have historically invested in large ERP systems as the “one system to rule them all,” expecting them to fulfill a variety of purposes across the organization, are changing their tactic. Instead of using monolithic systems designed to meet the needs of administrators and power users, they’re making the switch to using an array of pointed solutions designed to meet the specialized needs of their workforce.\\r\\n\\r\\nWhile that approach will certainly do a better job at meeting certain needs of everyday users, it will result in creating a splintered experience. To address this issue, there will need to be an increased focus on creating simpler, more unified experiences. This can be accomplished by abstracting just the tasks and information employees need from across the technology sprawl and presenting it in a single, personalized, and contextual experience.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"3D9H3gYZb8VlzVGmjJXhKU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"It will also be necessary to consider the different digital engagement channels employees use, which are dependent on each employee’s persona. Consider the journeys and moments of truth that influence the digital experience of an employee who works in a field-based service role. It’s completely different than the experience of a desk worker or someone on the manufacturing floor. To optimize productivity and ensure maximum adoption and use of technology, those differences need to be given thoughtful consideration.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving productivity in the digital age\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Managing friction isn’t the only necessary evolution taking place in the digital workplace. The ways in productivity is fostered is also adapting.\\r\\n\\r\\nIt’s an increasing reality that whether organizations return to the office, stay remote, or opt for a hybrid approach, the physical workplace is being deprioritized. It’s no longer the central location where employees work and collaborate. Instead, the digital workplace now bears the burden of enabling employees to be productive wherever and whenever it’s convenient for them.\\r\\n\\r\\nThat’s a tall order, especially given the challenges discussed above regarding digital friction and noise.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"36KKXDvkjVAUYqmOEfQ2cr\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"It can be done, but for the digital workplace to be successful in driving productivity, technology will have to play an entirely different role than it ever has before. More is no longer better - in fact, it has the opposite effect. For optimum productivity results, technology should:\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"unordered-list\",\"content\":[{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify tasks and make information easy to find\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver personalized experiences by persona\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Be understood by employees with easy-to-use, intuitive interfaces\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Leverage automation or AI to automate tasks and help employees be more efficient\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Addressing the holistic needs of employees\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Reducing friction and improving productivity in the digital workplace are all a part of the new trend of managing the holistic needs of employees. Recognizing that when employees’ higher-level needs are met regarding fulfillment, engagement, etc., they will bring their best selves to their work.\\r\\n\\r\\nIt’s a movement that’s long overdue. Studies show that employees are most engaged when they’re focusing on high-value work. Unfortunately, the ability to do that is hampered by the fact that a significant part of their day requires them to fulfill the basic duties of being an employee – completing required paperwork, submitting requests, etc. That time, spent completing mundane, repetitive, multi-step tasks, takes valuable time away from the meaningful work that drives business value.\\r\\n\\r\\nSo how can that be improved? By focusing on how to efficiently accomplish the intent of those routine tasks.\\r\\n\\r\\nConsider the example of taking a day off. It seems like a simple, straight forward task, but when you take a close look, it really isn’t. In most organizations, workers have to access an HR system to log time, a project management system to update availability or time on task, a finance system to log unbillable hours, an email system to set out of office notification, and more.\\r\\n\\r\\nNot only is this process time-consuming because of the number of steps involved, it’s also mentally draining, requiring employees to know how to access each of the systems they need, log-in (in the absence of single sign-on), and have the required institutional knowledge to navigate each application.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"70DT0MBwVXfkOJPECgRQ64\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"We need to rethink these processes from start to finish and consider them from the perspective of the end user, especially since employees have come to have such high expectations of the digital experiences they encounter. How can technology be used to help employees accomplish their intents more quickly, without the complexity of technology getting in the way?\\r\\n\\r\\nThankfully, organizations are beginning to turn this around now, making the shift to viewing the digital employee experience as they view the digital customer experience:\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"unordered-list\",\"content\":[{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Taking a design thinking mind-set rather than a systematic one\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Focusing on ease of use and simplifying experiences\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Designing digital interactions using outcome-driven design, taking employee intent into consideration so that the unnecessary complexity of behind-the-scenes technology is eliminated\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Addressing the emotional wellness of employees in the digital workplace is also becoming a greater focus, with the increase of hybrid and remote work making it more difficult to sustain employee interactions and human connections in a completely digital world.\\r \\n\\nThe inability of employees to connect face-to-face has had a big impact on employees’ sense of belonging. The lack of impromptu “water cooler” chats or being able to simply wheel over to a coworker’s desk to talk has left a void in the social and emotional lives of employees. And while events like virtual happy hours, pet shows, etc., are effective on some level, they only address part of the problem. The bigger issues of mentorship, relationship building, and so on, will have to be re-imagined if engagement is going to be maintained over the long-term. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"3Rb6H7vPnWirj8dseSkxPf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of citizen developers in the digital workplace\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding ways to help employees connect meaningfully is one of the biggest challenges presented with a distributed workforce.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"unordered-list\",\"content\":[{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"There's a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"shortage of skilled workers\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://www.kornferry.com/insights/this-week-in-leadership/talent-crunch-future-of-work\"}},{\"nodeType\":\"text\",\"value\":\" to keep up with demand (by 2030, the global talent shortage is expected to reach 85.2 million.)\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations are struggling under technical debt, with a heavy reliance on legacy systems\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"list-item\",\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Poor data quality and data silos are creating further issues, such as reduced worker productivity\",\"marks\":[],\"data\":{}}],\"data\":{}}],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Change management and the culture to shift needs for the future is also a challenge:\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"3YqIZ1hodPT3VmwwC7pA6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The tools we’ve used in the past are simply not going to continue to meet the needs of the future. To move at the speed of modern-day business, it will be critical to open the innovation funnel, achieving faster time-to-value, fostering higher levels of innovation without IT dependency, and establishing clear governance to remove risk.\\r \\n\\n\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Citizen developers are the key to overcoming these challenges because they can build experiences more quickly than traditional methods, using no-code technology that leverages visual interfaces rather than coding. They are also closer to the needs of the business and have a better understanding of which kinds of applications would be most useful.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"5h56RimTa88GzktAETXu8M\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"There is confusion though about what low-code/no-code development is, and that can stand in the way of organizations leveraging it to its fullest potential. The biggest thing to understand is that, in the end, it’s all code.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\n\\r\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional developers will still be needed to handle programming requirements (security, scalability, platform availability, etc.). They’ll just be less focused on individual app development, spending more of their time developing the platform capabilities that support the enablement of citizen development.\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Preparing for the future of work\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"The world of work is unrecognizable from what it was even just a few years ago. That's going to mean a lot of change, a sentiment that's echoes by thought leaders across the industry:\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"4unxNgh1GshG1fzDKbl31C\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Change can seem daunting, but it also provides tremendous opportunity for organizations willing to adapt. Now is the time to take advantage of it.  \\r\\n\\r\\nCheck out my full comments in the podcast \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Reducing the noise of the digital employee experience.”\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://thedigitalworkplace.com/podcasts/brett-caldon/\"}},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}],\"data\":{}}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"5c80ff1c-8d02-5793-98dd-6926a280cde4","title":"October 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":null,"slug":"october-2021-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-10-22T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling Employees Through Digital Transformation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's been more than 18 months since the pandemic hit and there's no end in sight for workplace digital transformation. What started as enabling employees to work remotely has now shifted to facilitating a long-term hybrid work environment. But there's so much to consider when it comes to helping employees work whenever and wherever it's convenient for them, how do you know which initiatives to focus on first?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are several resources to help you get your digital transformation efforts right. We're also happy to provide more in-depth guidance as you work through the process, just \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/contact\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"reach out\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Best of luck!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/10/13/solving-top-5-causes-of-friction-in-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Solving the Top 5 Causes of Friction in the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace is often the only workplace for employees these days. That means it’s got to be done right. As it stands now though, there are too many tools, too many ways to communicate, and therefore, too much confusion for employees. Help your workforce be more productive and simplify their workday by understanding the top 5 causes of digital friction and how to solve them.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"672xANAVZeNUOtz4kkONs3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/10/15/aes-journey-to-improve-the-digital-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Customer Insight] \\\"What's Next\\\": The AES Journey to Improve Digital Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The AES Corporation knew there was more their digital workplace could be doing to support the success of their people. 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It was a good realization to have, to know that we could support our workforce and give every person the tools they needed to continue being effective through such a tumultuous time.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1pKFrrlVEViNuwXwzxXgMk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Office 365 played a big role in our success with this, addressing many of our technical collaboration and communication challenges by enabling every employee to be connected everywhere, at any time, on any device. That kind of power and flexibility was crucial to supporting our business with everyone working remotely. More importantly, though, it also opened our eyes to the “art of the possible,” prompting us to ask some much-needed questions about our digital workplace.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What else could – or should – we be doing? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Were there greater levels of efficiency and productivity that could be achieved?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What was missing?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Asking these questions wasn’t just an intellectual exercise. It was necessary. We’d come to realize that while everything was going according to plan, our “digital experience” was falling short because it was simply a collection of everything that we’d already been doing. It was “fine.” A success, by most standards, really. We’d gotten through the immediate challenge of enabling a fully remote workforce and things were running smoothly. But we knew that wasn’t going to be enough to get us beyond whatever challenges the pandemic might still present. We wanted more. Better. We wanted to create a purposeful digital experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7JXQS9XYPW346nBVC7m6Xc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This drive led us to shift our focus away from the technical and back toward the human element. That had been the missing piece, we realized. Technology was only part of a winning formula. We also needed a true understanding of the needs of people who relied on that technology. And with that in mind, we asked the most important question we could have - “what’s next?”- so we could take what we’d learned throughout the pandemic and improve upon it to deliver the best possible experience for our people.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The path to success: “what’s next?”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It would have been easy to just accept the status quo. Our workforce was working remotely, everyone was communicating and collaborating effectively, and by all accounts, the digital transformation we’d undergone because of the pandemic was a success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But we knew there was more we could do to address the holistic needs of our workforce and unlock their full potential. And so “what next?” led us to the decision to create a digital people experience. This began with a collaborative exercise that involved working with HR and internal communications leaders to develop a comprehensive set of personas and user journeys, and map out the ideal digital experience for our people.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3p0w9Sedpol1ixlrKqDcAV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Taking everything we learned from that, the next step was to connect the dots between what users needed and what their new experience should look like. How could we put their knowledge and expertise to work while also balancing their productivity and wellness – no easy task given how challenging those things are to achieve in a predominantly remote environment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It wasn’t until we really understood what our people needed that we were able to shift our focus back to the technical – finding a solution that would enable us to deliver the digital people experience we were looking for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology that meets employees’ needs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"After an exploration of a variety of different solutions, we discovered Workgrid, an employee experience platform that enabled us to seamlessly connect our people, information, and systems across the enterprise. The concept of an experience layer was entirely new to us, but it was exactly what we were looking for, a solution that focused on meeting employees’ needs by simplifying their work day.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4SrW8TWoWHeQImXL5UXhrh\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid combines the power and functionality of the enterprise applications we’ve invested so much time, money, and training on with the notifications and tasks employees need, delivering it all in a central experience that’s integrated into the flow of work. The platform provides seamless access to the tasks and information employees need the most, giving them more time to focus on meaningful work, increasing productivity and driving engagement improvements.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is a game changer in terms of the employee journey. It will eliminate the friction people are experiencing from constantly toggling back and forth between all the applications they need to do their jobs. It also gives them a more consumer-like experience, which is what they’ve come to expect from digital experiences based on the technology they encounter in their personal lives.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4h1Wg42iBrpCJFRPJX35WO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The deceptive simplicity of Workgrid is the ultimate reason for its power.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By creating a command center for just the most important tasks and information employees need, Workgrid helps people better manage their attention and stay focused throughout the day.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"65w7JDah2xZXOgZHBG9O31\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To boost engagement and adoption, and ease any change-management issues people were likely to experience, our pilot program with Workgrid will start with use cases designed to generate excitement with AES People:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering relevant tasks and approvals to AES People where they were already working, to keep things from getting lost in their inbox \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sharing pulse surveys from HR and the communications team to get immediate feedback on how people were doing \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consolidating approvals from systems across the enterprise, such as Ariba, Concur, and Service Now, so people can quickly process high-volume, routine tasks\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1FH5AceuOcnmKkYymi6zIe\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We’re currently in the pre-pilot phase of our Workgrid launch. Based on what we learn from that experience, we’ll tweak things as necessary and roll out to a targeted pilot group in Brazil. We’ll also prepare to expand to additional use cases, with integrations to ADP for providing employees easy access to their payslip data, Workday Learning for notifications about mandatory training and celebratory notifications and Power BI to push relevant dashboards to people.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid will also be integrating with Teams in the coming months, which is an advancement we’re very excited about. AES lives and breathes in Teams, relying on it heavily for collaboration. Being able to access the power of Workgrid from within the collaboration platform we all spend so much time in will give us the omnichannel experience we’re looking for.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ongoing journey - always learning\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If there’s one thing this journey has taught us, it’s that we must always be learning. In fact, we’re already reevaluating our personas and use cases to make sure that we’re poised to meet the ever-changing needs of our people. We’ve accepted this is a process that will be ongoing, because improving the digital employee experience isn’t an end-game, it’s a journey. To do it right, you have to keep asking “what’s next?”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’d like to learn more about our digital transformation journey, check out the webinar I did for the Digital Workplace Group Technology Exchange, “The Digital Workplace of the Future: Focused on People, Unifying Technology.” It explains how Workgrid’s integration with Teams will work, plus the question-and-answer session at the end is particularly helpful in providing details on how we’re striving to provide the best possible digital employee experience for our people.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3649b955-4b2e-50b7-8f34-950a6bc1e883","title":"The Top 5 Causes of Friction in the Digital Workplace ","externalTitle":null,"slug":"solving-the-top-5-causes-of-friction-in-the-digital-workplace","publishDate":"2021-10-13T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=768&h=448&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=1024&h=597&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=1366&h=797&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=1920&h=1120&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=1920&h=1120&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=768&h=448&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=1024&h=597&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=1366&h=797&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg?w=1920&h=1120&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1120},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5sibZ4I0Jy1xUS7hLI2DsI/e0049edaefc0f627ab3df7bb87534b3c/communication-ga9c4236ad_1920.jpg"}},"description":{"description":"The business world of today is rich with intelligent technology. But you can have too much of a good thing, because more often than not, these modern advancements are more of a curse than a blessing."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Challenges of the modern digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The business world today is faced with an embarrassment of riches:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There's more data available than ever before enabling employees to make better decisions - more than \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.superoffice.com/blog/data-driven-decision-making/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"1.7 megabytes generated per second for \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"every human being\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as a matter of fact\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An abundance of fast, flexible communication platforms foster engagement and keep employees connected, even when working remotely\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intelligent technology that helps employees be more productive is readily available and continuously evolving to meet changing needs\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But it’s like they often say – you can have too much of a good thing, because more often than not, these modern-day advancements are more of a curse than a blessing.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Despite having every possible advantage they could ask for, employees today are overwhelmed. They’re flooded with information, drowning in communications, and scrambling to toggle back and forth between all the disparate applications they need to manage their workload.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"70LRgWFZmmAEBw0ygi9N7Y\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The impact of this digital workplace overload is significant. It \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/reports/digital-workplace-overload/?utm_source=workgridblog&utm_medium=web&utm_campaign=autumn21\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"costs the US economy a minimum of $900 billion per year\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" in lowered employee productivity and reduced innovation, and results in:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Poor decision-making\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Decreased productivity\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased likelihood of errors\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Feelings of disconnection\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased frustration\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"and more\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can we address these modern-day challenges? Let's start by understanding the causes of friction in the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#1: Information overload\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information overload isn’t new. The term was coined in 1964 and the concept has been around for even longer, ever since the easy proliferation of books made it clear that there were infinite sources for information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That age-old realization is playing out in modern organizations. They’re overrun with information, a situation that’s complicated by the fact that most of it is maintained in silos and stored in different repositories across the enterprise, making it impossible for employees to find it when they need it. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2wbMXNxYu4JTbY556oGVX6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#2: Too many channels for communication\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When communications are factored into information overload, the problem gets even worse. Email has historically been the biggest offender. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees spend \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://globalnews.ca/news/3395457/this-is-how-much-time-you-spend-on-work-emails-every-day-according-to-a-canadian-survey/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"an average of 17 hours per week reading, responding to, and sending work emails\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In 2021, it is predicted that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/reports/digital-workplace-overload/?utm_source=workgridblog&utm_medium=web&utm_campaign=autumn21\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"320 billion emails will be exchanged each day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - up from 269 billion in 2017\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/reports/digital-workplace-overload/?utm_source=workgridblog&utm_medium=web&utm_campaign=autumn21\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Each business user sends around 122 emails per day \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"and spends almost a third of the day writing and processing messages\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Only about 38% of the average inbox contains emails that are relevant or important, so it's no surprise, that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.expertmarket.com/phone-systems/workplace-communication-statistics\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"60.8% of employees ignore emails at work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now add Slack and the plethora of other messaging apps to the mix and it’s easy to see how fast things have gotten out of control. Workers aren’t just getting more inbound communications than ever before; they’re getting them in a multitude of channels and are constantly trying to figure out how to best manage their attention.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2mmIXPMQN8wJjehmfh4t1X\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is raising a host of issues, not the least of which is the increasing tendency for employees to simply overlook communications because there just isn’t enough time to absorb it all. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#3: Overabundance of applications & technology\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s hard to credit the pandemic with any positive effects, but it did have one clear silver lining. It forced organizations to accelerate their digital transformation plans, compelling them to accomplish in weeks what likely would have taken years.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But that swift metamorphosis wasn’t all up-side. While the array of purpose-built applications delivered over the past year and a half were crucial to meeting the demands of a sudden shift to remote work, they unintentionally created a fragmented user experience by overwhelming users with an influx of new technology. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ringcentral.com/whyringcentral/company/pressreleases/pressreleases-2018/report_app_overload_is_creating_chaos_at_work_and_costing_businesses_billions.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"68% of workers toggle between apps up to 10x an hour.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" When you consider the more than \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://blog.idonethis.com/distractions-at-work/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"23 minutes it takes to regain focus\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" between each interruption, that’s a lot of lost productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees simply have too many tools to deal with in their day. And what’s worse is because this influx of tools was deployed so tactically and with such urgency, most employees don’t even know how or why to use what they’ve been given. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#4: Repetitive, manual process\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simply creating digital replicas of old-school manual processes (i.e., much of what was done during the digital transformation of the pandemic) doesn’t automatically create efficiency. Consider the process of requesting vacation time:  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check available time-off balance \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Submit time-off request \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Block time on Outlook calendar \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Set up out of office reply \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Alert team on Slack and other messaging apps to your absence \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This one simple act, performed countless times by every employee, takes multiple steps across a variety of systems, all just to fulfill the complex requirements of back-end systems. It’s taking time away from focusing on more meaningful work and is ultimately impacting business success. And that’s just one example, there are plenty of others, like engaging with service desks, finding pricing and product information, etc. Organizations are rife with time-consuming digital processes that are in desperate need of an efficiency overhaul. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1GaDItdxzmXGRZ2u6sfUQ4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#5: Tasks and information not integrated into the flow of work\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With workstream collaboration platforms like MS Teams now widely used, you would think that employees finally have a platform that enables focusing on work and collaborating from a central location. Great in theory – not so much in practice.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Right now, there’s still too much other “stuff” taking place outside of Teams for that one platform to be considered the ultimate solution. Communications, routine tasks, information finding, etc., are all done in other applications across the enterprise, hindering the ability of Teams to take on the role of the central place where work gets done. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overcoming friction in the digital workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminating friction in the digital workplace starts with understanding the overload that friction creates. The Digital Workplace Group’s report \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/reports/digital-workplace-overload/?utm_source=workgridblog&utm_medium=web&utm_campaign=autumn21\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Digital Workplace Overload: How to Reduce Employee Technostress,”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is a great resource, exploring the seven psychological theories that govern the experiences of employees who are in the clutches of digital workplace overload. \\n\\nThe “information processing theory” discussed in the report is particularly relevant since it seeks to understand how people process high volumes of information. The employee response to overload detailed by this theory should strike fear into the hearts of digital workplace leaders – most of the information that people encounter is simply ignored, with only the most important items passing through to working and them long-term memory.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3pOskpYqI73FaGHdq3tC4p\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what does this mean for the digital workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Users can easily become bombarded by the amount of information and number of inputs in the digital workplace. Efforts to bring together or simplify this information can help avoid overwhelming their information processing capacity.” \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/reports/digital-workplace-overload/?utm_source=workgridblog&utm_medium=web&utm_campaign=autumn21\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"(Source: \\\"Digital workplace overload. How to reduce employee technostress\\\" report, Digital Workplace Group)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\\n\\r\\nThis is exactly how Workgrid eliminates digital friction. It serves as an experience layer that abstracts just the tasks and information employees need from across the enterprise, presenting it all in a single, easy-to-consume experience that’s integrated into the flow of their work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7yCbXVlwcqSEsfo70mxCwA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid in the digital workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid eliminates the main causes of friction in the digital workplace: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solves information overload\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – focusing employees' attention on what they need to know and do, creating a unified, personalized experience for each employee in the channel they prefer.   \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlines communications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - creating a central location where employees can consume communications from across the enterprise, including system and corporate communications and news.  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplifies the overabundance of apps and tech\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - integrating with top enterprise apps to surface just the data and services employees need from the respective systems into a single, easy-to-use experience. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminates repetitive manual processes\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – simplifying processes and workflows from multiple steps across multiple systems down to just one or two clicks.  \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrates tasks into the flow of work\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – creating a multi-channel experience that makes the tasks, information, and communications accessible wherever employees work the most, whether on the intranet, via a desktop or mobile app, or integrated into popular collaboration  platforms, such as MS Teams. \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To see how Workgrid can accomplish all of this, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"03fcb6ce-9d69-5d91-bb20-4e8d8a61b187","title":"3 Digital Workplace Changes To Consider","externalTitle":null,"slug":"3-digital-workplace-changes-to-consider","publishDate":"2021-10-07T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Information Technology","backgroundColor":"#B9B8FF","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4rYysUm6kUzXYeovCKMVwX/5d514ae40941b5069b15628bc790426a/digital-workplace-employee-image.jpg?w=600&h=350&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4rYysUm6kUzXYeovCKMVwX/5d514ae40941b5069b15628bc790426a/digital-workplace-employee-image.jpg?w=600&h=350&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4rYysUm6kUzXYeovCKMVwX/5d514ae40941b5069b15628bc790426a/digital-workplace-employee-image.jpg?w=600&h=350&fl=progressive&q=60&fm=jpg&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":350},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4rYysUm6kUzXYeovCKMVwX/5d514ae40941b5069b15628bc790426a/digital-workplace-employee-image.jpg"}},"description":{"description":"Thinking about making your digital workplace more effective for employees? Here are three changes to consider as we look forward to what's next."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Adapting your digital workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In a recent CIO chat on Twitter, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://twitter.com/dhinchcliffe\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dion Hinchcliffe\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", expert in information technology, business strategy, and all-around future of work guru, got a question that’s likely on a lot of minds in one form or another these days…\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How will organizations change over the next two years?\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Completely valid. It’s impossible not to wonder what will come next. A lot of changes have already taken place, upending the very nature of work and forever altering the importance of the physical workplace for both organizations and employees alike.\\r\\n\\nDion of course has his finger on the pulse of what CIOs are thinking given his dealings with companies of all types, and had a good response that covered a wide range of targeted and overarching changes…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7Kt80bzJGXkMmkcZx0Zdmz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This echoes what we've been hearing with our own customers. Particularly the following three changes...\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New ways to manage complexity\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overhauling ITSM\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Low-code goes beyond IT\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3 important digital workplace changes to address\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital workplace change #1: New ways to manage complexity\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The complexity of today’s digital workplace makes everything that employees do more difficult. Between the proliferation of apps that were launched to address the challenges of the pandemic, to the misguided notion that simply digitizing old-school, paper-based processes is enough to create a modern experience, the typical digital workplace is fraught with avoidable friction:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Information is hard to find\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Routine processes like approvals and submitting requests take too many steps across too many systems\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keeping up with notifications and communications from a growing number of applications and collaboration platforms is next to impossible\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The impact of this digital friction and overload is significant\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3JRMgo1YGyBF9PL0kZs40v\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to manage the complexity of the digital workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can organizations better manage the complexity of the digital workplace to reduce digital friction for employees? By investing in solutions that help eliminate the burdens workers face every day, such as logging into multiple apps to find information and managing to-dos, tasks, notifications and approvals from across the enterprise.\\r\\n\\r\\nOne word of caution, however: “more” isn’t the answer here.\\r\\n\\r\\nAs the American writer, consultant and teacher on the social and economic effects of Internet technologies and journalism Clay Shirky said,\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“it’s not an information problem, it’s a filter problem.”\\r\\n\\r\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering information across more channels and implementing more apps that promise productivity and operational efficiencies won’t solve the actual problems at hand, it will only make them worse. Instead, organizations should leverage technology and data to filter information or guide employees to what needs their attention based on their context and interests. They should also focus on solutions that can shield employees from the technological complexities across the digital workplace.\\r\\n\\nSo how can you accomplish that?\\r\\n\\nBy thinking about what the ideal experience should be - delivering the right information, at the right time, across the right channels.\\r\\n\\nThis is the mindset marketers have when they design and build customer experiences, such as Uber or Netflix. There are a lot of data and services running behind the scenes, yet you as a consumer are completely insulated from that complexity. You simply get a personalized, modern experience delivered in the channels you prefer (i.e. mobile phone, smart tv, etc.).\\r\\n\\nThat same level of modern simplicity is completely achievable in the digital workplace with the use of an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"experience layer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", which separates the user experience (UX) from the underlying source systems, giving organizations the flexibility to control and design experiences that meet employees’ needs.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Experience layers, automation and intelligence can change how work gets done\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Experience layers integrate across enterprise systems and apps to abstract just the right information, services, and tasks employees need, presenting them in a central location that’s in the flow of work, whether that’s on the intranet or employee portal, via mobile or even within a collaboration platform such as Teams. Couple experience layers with the intelligent use of automation to guide employees' attention to what matters (think proactively promoting personalized suggestions or nudges about, trainings, job opportunities, organizational change, etc.), and the digital workplace can be significantly simplified for every worker across your organization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Abu89SbIorZZ7ZVKN845R\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital workplace change #2: Overhauling ITSM\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Reimagining_EX_IT_Service_Delivery_Guide.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernizing the ITSM process\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is another historically friction-filled experience that can be simplified significantly through the use of automation.\\r\\n\\nIt’s been a perpetual joke of sorts that having to reach out to the IT help desk is a task akin to torture. Long wait times and endless forms to complete - usually asking for information that should already be known – top the list of common complaints and are a constant source of frustration for employees.\\r\\n\\nBut it’s no picnic for increasingly understaffed help desks either. Especially not now that they continue to be overwhelmed by requests for assistance with so many employees working remotely or in a hybrid capacity.\\r\\n\\nTo achieve success with automation means first making the mental shift from simply delivering services to delivering experiences. The bottom line, employees don’t need more technology. Instead, they need to have their challenges and pain points understood so that technology can be intelligently leveraged to improve the employee experience.\\r\\n\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbots\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" are a great example of a modern, user experience being used to do just that. With a natural language interface that’s familiar and easy for employees to use, chatbots can guide users through the help desk process, identifying and routing issues, automatically submitting tickets, tracking the progress of outstanding issues and more.\\r\\n\\nThis not only dramatically improves the experience for employees. It also free up help desk staff to focus on more high-value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3If2wqEMP0kBKZGMkIpr99\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital workplace change #3: Low-code goes beyond IT\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT leaders are burdened with significant challenges these days. They’re charged with the massive task of enabling digital transformation, they’re concerned with minimizing the IT stack and reducing technical debt, and they also face the ongoing battle of eliminating the use of shadow IT. On top of this, integrations and customizations are costly in terms of time and resources, and with ongoing developer staffing struggles, it can be challenging - if not impossible - to create the personalized digital experiences employees need at the scale your business needs them.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Accelerating digital transformation with low-code and no-code\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Low-code and no-code solutions can change this, accelerating digital transformation efforts by allowing non-IT staff to rapidly build and deploy digital experiences (e.g. apps, workflows, etc.) using an easy-to-use visual interface, without having to rely on IT departments, developers and traditional application development resources.\\r\\n\\nLow-code and no-code development enables citizen developers (workers without formal application development experience) from across the enterprise to quickly deliver employee experience improvements when they’re needed, such as streamlining inefficient processes, automating tasks, and making information easy to find. This reduces digital friction and simplifies employees’ interactions with enterprise technology.\\r\\n\\nNo-code and low-code capabilities are quickly trending within the digital workplace software vendors. This year alone, we saw announcements from \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/employee-experience/oracle-steps-up-its-low-code-development-approach/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Oracle\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/mendix-announces-the-availability-of-the-mendix-9-low-code-platform/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mendix\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://venturebeat.com/2021/08/24/work-management-platform-trello-introduces-no-code-automation-features/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Trello\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for instance. \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid to launch no-code capabilities to its platform\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is proud to be included in that line up with the upcoming launch of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Workgrid Workshop\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", a no-code solution that enables organizations to quickly build and deliver Workgrid apps leveraging an easy-to-use visual development user interface.\\r\\n\\nThe launch of Workgrid Workshop will provide access to pre-built connectors to common enterprise applications including Salesforce, ServiceNow, Cornerstone, Office365, Oracle, SAP Ariba and Concur, and many more. Via the pre-build connectors, organizations can extend and optimize their existing technology investments by building modern digital experiences that surface information and data from these systems to help streamline business processes, automate tasks and promote information to employees. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4Qh9o3BM4mLsgMZvS2Iov1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Workshop is planning to be launched early 2022 and will available in Beta for existing customers late 2021. To be the first to hear when Workgrid Workshop is available, subscribe to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Product Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting your digital workplace ready for the future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about how Workgrid can help your organization reduce digital friction for your employees and enable them to be more efficient, check out this five minute on-demand demo that showcases Workgrid's web toolbar that can be integrated directly onto your intranet or employee portal, Workgrid is also available as a mobile app, desktop app, and coming soon a Microsoft Teams app!\\n\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e9b1755e-7e6e-53f3-8252-20cb6b21111a","title":"September 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":null,"slug":"september-2021-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-09-29T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Managing the New Normal\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For most organizations, the days of being able to rely on the physical work place as the main driver of engagement, culture, and information sharing are over. Hybrid work is rapidly becoming the new norm, and the digital workplace is, by necessity, taking center stage as we all adapt to another \\\"new normal.\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are a few resources to help you navigate these changes. Remember - being successful in the future of work is all about focusing on employee needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Good luck and let us know how we can help!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/09/17/4-ways-an-employee-communication-app-improves-employee-ex\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] 4 Ways an Employee Communication App Increases Productivity & Improves the Employee Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Successfully supporting a hybrid work model will require a new way of thinking that goes beyond just digitizing outdated manual processes. Find out how an employee communication app can be the key to success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4c8Br6Il0sM3DI8O5uxDWm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/navigating-the-future-of-work-guide-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Guide] Navigating the Future of Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now that the physical workplace no longer takes center stage with the employee experience, what are we supposed to do? Use modern, intelligent digital solutions to help employees stay engaged, connected, and productive. Here’s how.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2zA7FeFUxkG0YT19oXnu3b\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/09/22/achieving-success-with-the-future-of-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] 4 Key Areas of Your Digital Workplace That Need Immediate Attention\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The sudden shift to remote work was a bigger success than anyone could have imagined. But it did cause some unexpected (and unintentional) issues that need to be addressed to successfully support hybrid work over the long term. Here are the 4 areas you should focus on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5wOHbcishv983CEMOeYvW6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From the New Yorker\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.newyorker.com/culture/cultural-comment/how-to-achieve-sustainable-remote-work \"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Achieve Sustainable Remote Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Shifting to a hybrid work model can require significant change management, which isn’t easy for organizations that have long been steeped in the formality of having a physical office presence. This article provides an in-depth exploration of (and explanation for) businesses that have navigated this change successfully as well as others that have struggled.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Dion Hinchcliffe\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.citrix.com/blogs/2021/05/27/building-a-new-better-and-more-collaborative-future-of-work-post-pandemic/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building a New, Better, and More Collaborative Future of Work Post-Pandemic\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building the kind of digital employee experiences needed to support an ever-changing work model means fostering seamless collaboration, enabling higher productivity and empowering better engagement. But doing this successfully depends on applying the right employee experience technology to manage all aspects of work and life so that workers can reach their full potential.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From CMSWire\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/digital-workplace/the-job-roles-that-will-lead-hybrid-work-strategies-in-the-workplace/ \"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Job Roles That Will Lead Hybrid Work Strategies in the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Who are the leaders in the workplace that will drive hybrid-work strategies, who will consider the varying degrees of employees’ desires and implement tools and technologies to ensure their productivity, health, and well-being? The easy answer is team effort. But who will it really be and what will their roles and responsibilities be?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-dwg-tech-exchange-aes\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Watch] Digital Workplace of the Future: Focused on People, Unifying Technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn how The AES Corporation built an integrated digital workplace strategy that leverages Workgrid and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"major software platforms\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" - including Microsoft, Workday, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/sap\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"SAP ARIBA\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/servicenow\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" – to improve the digital employee experience. This session, presented by Workgrid’s Chief Product Officer, Troy Campano, and AES’s Director or Global Digital Workplace Experience, Angie Wyatt, illustrates how AES is using data to help employees balance productivity and well-being and deliver a workplace experience that integrates digital touchpoints for a unified, simplified experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6mgh9pz3DHdkrXz6rGiBLv\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"a6285e85-9c8c-5c77-8d31-fbfaf8738ab2","title":"Workgrid September 2021 Product Updates","externalTitle":null,"slug":"workgrid-september-2021-product-updates","publishDate":"2021-09-28T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Fall arrived last week, seemingly out of nowhere. And while the days are starting to feel shorter and shorter, this month we have a new app and enhanced workflows functionality that will make those “shorter” days more efficient.  "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fall arrived last week, seemingly out of nowhere. And while the days are starting to feel shorter and shorter, this month we have a new app and enhanced workflows functionality that will make those “shorter” days more efficient.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New App Available\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Day\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" is the latest Workgrid app streamlining employees’ days by putting important information at their fingertips. My Day notifies users about their Microsoft Outlook calendar events so they get a quick view of their day on any device without ever opening Outlook.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"After the app is installed, it will proactively send users daily To Know notifications with their Outlook meetings and appointments. At the end of the day, the notification is automatically deleted, helping keep their notifications stream tidy. Even better? Users can access their appointments right from the notification cards to start and join meetings!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We love this app because it gives users a quick view of their day ahead; tells them when their first meeting starts; and segments accepted, tentative, and no response meetings.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"26SKxNM95nz0Fd0V1QBI9e\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflows Enhancement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Manual workflows can now be deployed as soon as they're published. This enhancement means admins no longer need to schedule a specific time or date for deployment. Previously, workflows required scheduling and would go into a queue to send. Workflow admins who select manual send triggers can choose 'Send ASAP' - which is especially helpful for streamlining testing or deploying critical and real-time task lists.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"25LzTWFCcknqo5kxNrUYzT\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e3dcf5f1-13cb-5f66-a2f7-1a976a80b2c7","title":"4 Key Areas of Your Digital Workplace That Need Attention","externalTitle":null,"slug":"4-key-areas-of-your-digital-workplace-that-need-attention","publishDate":"2021-09-22T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3zAltRAMDiVmWfcSvQpKGi/e3a4cdbc030d82d25f7343fe795274c4/remote-office-future-of-work.png?w=600&h=350&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3zAltRAMDiVmWfcSvQpKGi/e3a4cdbc030d82d25f7343fe795274c4/remote-office-future-of-work.png?w=600&h=350&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3zAltRAMDiVmWfcSvQpKGi/e3a4cdbc030d82d25f7343fe795274c4/remote-office-future-of-work.png?w=600&h=350&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":350},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3zAltRAMDiVmWfcSvQpKGi/e3a4cdbc030d82d25f7343fe795274c4/remote-office-future-of-work.png"}},"description":{"description":"For many, the physical workplace has been replaced with the digital workplace, making it a major priority when it comes to bringing people and work together."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace - a priority for the future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More than a year ago the nature of work changed significantly as the pandemic forced businesses to quickly enable efficient remote work for all employees. Despite that disruption, however, it was always assumed that workers would eventually return to “normal,” i.e. working in a physical office.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But all of that has changed. The pandemic has gone on for far longer than anyone expected and there’s no end in sight. As a result, employees have come to appreciate the advantages of working from home. In fact, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hrexecutive.com/requiring-employees-to-return-to-the-office-get-ready-for-them-to-quit/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"recent studies\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" indicate that 65% or workers want to continue working remotely full-time and 58% would even look for other employment if forced to return to the office.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5ZTFXeuXNtZRUe8nsaTG5V\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whether organizations opt for a fully remote or hybrid work model, the physical workplace has been deprioritized as the cornerstone of the work experience. It’s a scary sounding prospect that has no precedent. How can a business run if employees aren’t in an office and don’t have the vital relationship building exercises of watercooler chats and impromptu discussions in the hallway?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The reality is people no longer have to be in the same physical space to effectively communicate and engage with each other. The digital workplace has all of that covered and will  take the place of the physical workplace when it comes to bringing people and work together.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now that doesn’t mean organizations should continue the practice of simply delivering an endless array of purpose-built applications to assist employees with each individual work function.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That approach might have been initially successful when organizations were forced to make a sudden shift to remote work and anywhere operations, but it also resulted (unintentionally) in a complex maze of end-user technologies supporting legacy processes and workflows that were bad for the employee experience.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"65GVqIXm4D8G36QznLofHw\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4 key areas of the digital workplace to assess and address:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Attention management & focus\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are saddled with too many technologies, making it difficult to focus on meaningful work. This is particularly true of the collaboration tools that were implemented during the pandemic. It’s common to have multiple methods of communicating among teams, including Slack, MS Teams, email, etc. And while this arguably provides flexibility and maybe even improved collaboration, this approach has also resulted in a distracted workforce that’s bowing under the constant stress of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/08/02/the-hidden-threat-thats-ruining-your-organizations-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"context switching\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1c4m4XWPAFsDR6rfvy1LA5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Complex workflows & processes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Managing the confusion of inconsistent workflows and processes (whether new or legacy)  created by an abundance of disparate applications is a constant drain on productivity. Requesting time off is a perfect example of a legacy process in desperate need of an overhaul. It’s a frustrating experience that requires multiple steps in several systems and it steals time away from more important work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5ND9xArIyxh1ZQlGhbt1fF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Data silos & poor quality of data\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With no single source of truth for the information employees need to work effectively, much of their time is spent locating, validating, and formatting data – time that would be better spent on the job they were hired to do. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Hh4S9DZoOn6kO2MhEjp4q\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Mundane repetitive tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The pandemic saw organizations take the impressive step forward to digitize the routine processes their business and workforce needed to survive (think submitting expense reports, etc.). But those changes only went so far. Ultimately, they often only replicated those multi-step, paper-based processes in a digital form. They didn’t actually improve or simplify them, which means employees are still losing valuable time logging in and out of various systems to complete low-value, repetitive tasks. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7r2ud7DqiFf8j42axKUUCW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Being prepared for the future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The question we need to ask now is, how can we eliminate these issues and improve on the advancements made during the start of the pandemic to supercharge the productivity, creativity, and engagement of employees?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As digital workplace \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.citrix.com/blogs/2021/05/27/building-a-new-better-and-more-collaborative-future-of-work-post-pandemic/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"expert Dion Hinchcliffe says\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", “Our businesses and workers now need the very best we can offer them…”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is a prime opportunity for digital workplace leaders to drive the future of work. To get the full details on how to achieve improvements in these four key areas, check out our latest guide, “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/navigating-the-future-of-work-guide-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Navigating the Future of Work: 4 Keys Ways to Create Modern Digital Experiences That Adapt to Changing Work Models.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2zA7FeFUxkG0YT19oXnu3b\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1bd19fcb-540e-5341-9fdc-6132b4bf4b85","title":"4 Ways an Employee Communication App Improves Employee Experience","externalTitle":null,"slug":"4-ways-an-employee-communication-app-improves-employee-experience","publishDate":"2021-09-17T00:00-05:00","editorPick":false,"category":[{"title":"Employee Communication App","backgroundColor":"#F7FF80","fontColor":null},{"title":"Internal Communications","backgroundColor":"#AFDAE9","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3FLA1KtyavB6CsorPZHZ2k/dbfd029e7e697b5f340ea2803b2275cb/remote-work-employee-communication-768x350.png?w=768&h=350&q=60&fm=webp&bg=transparent 768w","sizes":"(min-width: 768px) 768px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3FLA1KtyavB6CsorPZHZ2k/dbfd029e7e697b5f340ea2803b2275cb/remote-work-employee-communication-768x350.png?w=768&h=350&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3FLA1KtyavB6CsorPZHZ2k/dbfd029e7e697b5f340ea2803b2275cb/remote-work-employee-communication-768x350.png?w=768&h=350&q=60&fm=png&bg=transparent 768w","sizes":"(min-width: 768px) 768px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":768,"height":350},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3FLA1KtyavB6CsorPZHZ2k/dbfd029e7e697b5f340ea2803b2275cb/remote-work-employee-communication-768x350.png"}},"description":{"description":"With the rise of remote and hybrid working models, organizations are looking to an employee communication apps that can support team members regardless of where and how they are working."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hybrid work is the future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's becoming clear that a hybrid work model will be a reality for most organizations. It's yet another adjustment for businesses, one that brings both good and not so good news with it.\\n\\nOn one hand, employees who have the tools they need to work effectively wherever and whenever it's convenient for them are shown to be more productive than their peers who are office-based.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7sU5z7giPkV8ed9xvyd2ms\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the other hand, however, organizations aren't necessarily ready to deliver the types of modern, intelligent experiences employees need to feel engaged, valued, and effective in a hybrid work environment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Like everything else, we can blame it all on the pandemic. While the array of purpose-built applications that have been delivered throughout the past year and a half were helpful for meeting the demands of a sudden shift to remote work, they unintentionally created a fragmented user experience. Employees are dealing with more digital friction than ever before and their attention management and focus is suffering.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rThankfully, we've all learned a lot from this experience. Most importantly, that it isn't enough to just digitize paper-based processes or offer apps to support each work function.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"10BlRSIUiw7pLUZBfW2GB9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Instead, we need to think about work differently. Success is not longer measured by the number of tools we give to employees to complete tasks. It's about empowering workers to be successful in both their personal and professional lives by providing them with seamless, personalized digital experiences they need to be effective wherever they are and whenever it's convenient for them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do we do that? An employee communication app is a great first step.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of an employee communication app in hybrid work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Being able to communication effectively with all employees across your organization is a foundational requirement for business success. Not only \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://everyonesocial.com/blog/internal-communications-statistics/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"do more informed employees outperform their peers by 77%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", more than \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.slideshare.net/LexiconDSM/9-statistics-that-prove-you-need-internal-communications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"80% of Americans say employee communication is key to development trust with their employers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee communication apps can accomplish that and more, solving the top three roadblocks organization face when preparing for a hybrid work model.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee communication apps can:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Improve communication and engagement\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees feel connected and engaged by sending them \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/smart-notifications/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"personalized, contextual and proactive communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that keep them informed on issues that impact them. Use existing data, such as office location, job function, etc. to target workers with relevant information about office closures, benefits updates, training and upskilling opportunities and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No more chaos of easily overlooked emails or the need for managers to be the single source of truth - just timely, relevant information so employees can get back to work more quickly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2mO82hr3uqD3AB2aTI3aMI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Provide anytime, anywhere access to critical information and self-service tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make it easy for your entire workforce to access information and complete administrative tasks remotely.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ideally, employee communication apps should give employees the power to complete basic processes, such as submitting help desk requests, remotely. They should also make it easier to find relevant business information, such as pricing information, sales reporting and product information - supercharging employees' productivity, no matter where they are.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"smlJWYy7VdgwCK6hKhSxd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Streamline access to core enterprise systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify the work day by giving employees \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/microapps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"streamlined access to key enterprise systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" from any mobile device.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many employee communication apps integrate with back-end systems, such as HR, IT or Finance, abstracting the important tasks, notifications and information workers need. Payslip details, time management updates, business insights, learning management, compliance training, job postings and more are all available remotely, so every employee can find information and complete tasks without having to log into the underlying enterprise system.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5Rz9B7zd2wQVrlnoqBaxSh\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Simplify task management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees stay on track and manage their workload effectively by making the hard work of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/tasks\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"managing tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" much easier.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many employee communication apps aggregate tasks from core enterprise systems and helps teams effectively share and assign them. This makes it easy for managers to keep track of tasks, such as a new safety or compliance training, that their employees need to complete. It also puts everything that needs to be done in a central location, easily accessible by the people who need it, right from any mobile device.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"VNDGoOZ1Jy4dgemYVbNz5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"See how it works\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Want to learn more about how Workgrid can help your organization be prepared for a hybrid work model? \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with a Workgrid specialist!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"96d10fbb-60f8-59da-ac19-ac8c507fce27","title":"Workgrid August 2021 Product Updates","externalTitle":null,"slug":"workgrid-august-2021-product-updates","publishDate":"2021-08-24T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"We’re reaching the apex of summer, which is hard to believe. The team at Workgrid has been busy laying the groundwork for exciting developments coming this fall. Here you’ll find the most recent updates aimed at improving the experience of Workgrid admins and users."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We’re reaching the apex of summer, which is hard to believe. The team at Workgrid has been busy laying the groundwork for exciting developments coming this fall. Below you’ll find the most recent updates aimed at improving the experience of Workgrid admins and users\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Publisher & Survey Enhancements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Global Language – organizations using Workgrid are now able to support their employees in multiple languages with ease. Creators of publisher and survey notifications can do so in multiple languages, making the experience even more tailored and personalized for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the console, notification authors have the option to ‘add translation’ to create notifications in available languages - and add the different translations within the same screen. There is no need to create individual cards for multiple notifications!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"End users can select their preferred language in settings, empowering them with choice and ensuring their notifications meet their own specific wants or needs. The default language is English and other languages available are Chinese (simplified), French (France), French (Canada), Hindi, Spanish (Latin America), Spanish (Spain), Portuguese (Portugal), Portuguese (Brazil), Thai, Vietnamese, Italian, Dutch, and German.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4xXygMw0vkHg8zDX3APigw\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Notification Drafts\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – content authors can now save survey and publisher notifications as drafts. In addition to notifications auto-saving as they are created, the author will also have the option to select ‘save a draft’ should they cancel or close the notification while it’s being created.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This functionality will be useful for gathering more information when needed, if there are multiple contributors to a notification, or if global language translations are being implemented.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4nF25FE86EGjvEpC3wO7c3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c1a000bf-174e-595f-9a59-053e3ce041d9","title":"August 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":null,"slug":"august-2021-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-08-16T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Laying a Solid Foundation for the Future of Work\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The “future of work” is a subject of much discussion and consternation. Is it coming? Is it here? Will all the changes finally start settling down? Are we ready? These are the questions running through everyone’s minds, and none of them have any real, concrete answers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To help alleviate a little of the angst, here are some resources we’ve pulled together that will help you understand what you need to focus on so you can build a digital workplace that can handle whatever the future brings.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Good luck - let us know how we can help!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Latest from Workgrid\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/articles/what-is-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Article] What is Employee Experience?\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Get a back-to-basics explanation of what employee experience is, what tools help improve it, details about how it differs from the digital employee experience, and more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2z1jzTtWV6bJNOWGkS22pS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/07/21/4-ways-the-digital-workplace-can-improve-the-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Blog] 4 Ways the Digital Workplace Can Improve the Employee Experience: A Guide for HR & IT\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HR and IT leaders seeking to improve the employee experience should focus on these 4 digital workplace improvements that will help them be prepared for the future of work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3daJfe8VEj0reBvvBwPuhC\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/08/13/3-big-digital-employee-experience-improvements-you-can-make-right-now\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Blog] 3 Digital Employee Experience Improvements You Can Make Right Now\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid's Director of Partner Strategy, Frank Pathyil details three examples of every day use cases that would improve the employee experience dramatically if they were redesigned with a modern approach.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3pQnT61LnV1vzepfw2DtUt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Dion Hinchcliffe\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://dionhinchcliffe.com/2020/06/04/its-time-to-think-about-the-post-2020-employee-experience/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It's Time to Think About the Post-2020 Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations face a significant challenge as they consider what the new, long-term future of their employee experience will be. Few workers are interested in returning to work in a physical office, so what does that mean for the future of work? This article takes a deep dive into what a successful digital workplace will require in the coming months and years.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Josh Bersin\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://joshbersin.com/2021/01/the-crusade-for-employee-experience-how-did-we-get-here/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Crusade for Employee Experience: How Did We Get Here?\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This article takes a full-spectrum look at everything you need to know to create an exceptional employee experience. It covers the basics of what employee experience even is, charts the history that has brought us to this point, provides insights into how to create a great experience for your workforce, and lays out a vision of the future.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From People Matters\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.peoplematters.in/article/employee-relations/on-the-road-to-recovery-employee-experience-sits-on-top-of-hr-agenda-29934 \"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"On The Road to Recovery: Employee Experience Sits on Top of HR Agenda\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Creating a strong employee experience for your organization requires taking a people-first approach to virtually everything. That puts a lot of responsibility squarely on the shoulders of HR. This article covers some of the trends HR leaders should be aware of, including integrating wellbeing into work and bringing out strength with empathy, as they strategize about the future of the digital workplace. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-the-intranet-and-digital-work-experience-of-the-future\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Watch] The Intranet and Digital Work Experience of the Future\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This on-demand session will help you understand the role an innovative intranet plays in the future of work. 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Here are 3 examples you can implement today that will have a huge impact!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital employee experiences designed for the future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If there's one thing the shifting nature of work throughout the pandemic has taught us, it's how important the digital employee experience is. It is not enough for technology to just facilitate work. It also needs to create modern, intelligent experiences that increase productivity, drive engagement, and give employees the flexibility they need to manage their work and personal lives more effectively.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Successfully navigating the future of work will require organizations to provide employees with modern, flexible digital experiences.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6muJ1SzHtXSt5uOYLKPYMX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That might sound like an impossibly tall order, but it doesn't have to be. Better digital employee experiences are easily achievable if you're willing to take the first step - thinking about things a little differently and focusing on what kinds of experiences employees need to be successful. The reality is, the smallest changes often have the biggest impact. That's why I suggest starting by reimagining some of the little experiences employees encounter, such as with these three use case examples...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3 digital employee experiences you can improve right now\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Example 1: Scheduling vacation time\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unused vacation time is a liability that costs organizations big time, both in bottom line dollars and lost productivity. Thankfully, everyone agrees that employee wellness is a growing priority and that it’s more important than ever before to rest and recharge. But the reality is, scheduling time off isn’t always as easy as it could be. It’s a process that involves numerous of steps in multiple systems, with covid-19 policies and procedures making things even more challenging. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"75ik68OXIGRp9mOt1MJdEA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To avoid burnout, employees should be actively encouraged to take the vacation time they have coming to them. It’s isn’t just imperative for their well-being, it’s good for business. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining this task might seem like an impossibility. The process is what it is, right - how could it possibly be simplified? But this is where considering the “art of possible” becomes critically important. Set aside the old way of thinking and start considering “what if?”\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What if requesting vacation time could be easier? Well it can be. In fact, it can be much easier (like 1-2 steps instead of many). How? With the use of a employee experience layer.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital experience layers separate the user experience from underlying source systems, giving organizations the flexibility to control and design experiences that meet employees’ need by helping them fulfill their intent - all while maintaining investments in the best-of-breed business applications that keep business running. You can think of digital experience layers like a digital assistant that integrates with all enterprise systems on behalf of employees, shielding them from complexity and delivering just the seamless experience they expect.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With that in mind, here’s how requesting vacation time should work… \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A modern digital employee experience means using outcome-driven design to complete routine tasks in fewer steps.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6UscOi48tv9uFR3vMhmWl6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Example 2: Managing enterprise IT costs\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The pandemic has had many unintended consequences, like the fact that when the quarantine started, most workers set themselves up with a space to work at home, plugged in their laptops and never gave it another thought. That was a problem because laptops aren’t meant to stay fully charged. They’re meant to be discharged regularly, and when they aren’t, bad things can happen, like the issue I call “fat battery” where a constantly charged battery starts to swell and eventually splits. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While it’s tempting to file this issue under “stuff happens” and relegate It to the long list of things you couldn’t possibly do anything about, I’d encourage you to rethink that position. It’s not cost-effective to replace laptops frequently (especially when it could have been avoided) and laptops have become increasingly expensive over the past year, not to mention more difficult to even get due to chip shortages.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully, it’s both easy to help employees know what to do if this issue does happen to them, as well as to head it off at the pass entirely. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are two very important steps you could take, starting with sending employees proactive notifications to remind them to periodically take their laptops on a little walking tour of their house so the batteries have a chance to run down. You can also make it easier to order new equipment if the worst-case-scenario does happen. Here’s how…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1L38Ju5D1koJ9l3KjcJAPa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Example 3: Ordering office equipment to work from home\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the beginning of the pandemic, when it wasn’t clear how long the quarantine would last, working from whatever flat surface would hold a laptop seemed reasonable. But as days turned into weeks and months, it became clear that ergonomics wasn’t just a fancy buzzword that HR threw around to sound important. With kinked necks, sore backs and in some cases, increasingly debilitating physical conditions, employees accepted the fact that a better seating arrangement was a must-have rather than a nice-to-have. And so the search for office chairs began.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6tP7voNOeHI9QxNDjTZdpa\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Making it easy for employees to get the resources they need to work effectively is an investment that will pay significant long-term dividends. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But ordering office equipment wasn’t always easy. Most workers just assumed that they wouldn’t be allowed to get an appropriate chair and while a few chased down permission for one, they were thwarted at every turn and usually just ended up buying one for themselves. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the kind of poor employee experience that can make workers feel as though their needs aren’t important. It can be the tipping point that makes them look for other employment options. You can avoid that kind of costly situation with clear communication and self-service technology. Here’s how… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3UZb2dKvTFcqMLym7QXzxM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better digital experiences = a more effective future of work\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The bottom line is, to handle the future of work (which is already here, by the way), you need to be able to react to employee problems quickly, solving them by deploying intelligent new experiences that are focused on solutions, rather than silo-ing employee in technology stacks. It’s doable, easy and can be accomplished using without replacing any of your existing technology.  \\r\\n\\r\\nTo learn more, check out this on-demand session, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-intranet-digital-work-experience-of-the-future?utm_campaign=workgrid-organic&utm_medium=social&utm_source=linkedin&utm_content=3-big-digital-employee-experience-improvements-you-can-make&utm_term=0821-post\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“The Intranet and the Digital Work Experience of the Future.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Originally presented at Intra.Net Reloaded USA, Workgrid's Director of Partner Strategy, Frank Pathyil, discusses the changes organizations must face in a post-pandemic world and the impact an innovative intranet and an experience layer can have in supporting long-term success. \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1976a25c-792c-5930-9724-0e7ec9299ca0","title":"3 Considerations for a Modern Intranet 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"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The importance of intranet software\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When planning for a new intranet, or even thinking about \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"enhancing the intranet you already have\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", it’s easy to get caught up in the belief that having the right intranet software is where most of your time and energy should be spent.  \\n\\nBut as the cornerstone of your digital workplace, your intranet fills a big role. It sets the tone for the mission, vision, and values of your organization and bears the weight of helping employees navigate the complexities of a likely hybrid work environment. Getting the intranet experience right requires a more comprehensive, strategic approach than just the selection of intranet software. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4rcQIdViaIcUJtXU0tNlUU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimizing the experience of your company intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are the top three considerations you should be thinking about if you want to ensure your intranet delivers the modern, intelligent experiences your workforce needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the most appropriate model for deployment?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the best intranet software?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Does the intranet offer the functionality employees need for a personalized, engaging experience?\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consideration 1: Most appropriate model for deployment\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By now we’ve all accepted the fact that traditional intranets, the one-size-fits-all websites that only offer a single entry point, are about as relevant as portable CD players when it comes to digital workplace success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modern intranets, on the other hand, support the entire digital workplace experience. They are composable, supporting a variety of entry points for the consumption of digital workplace services. They also deliver functionality via a combination of channels, applications, and modalities. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"55FkW9oUr6Gaj7O8iPQr69\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A modern intranet such as this is exactly the kind of experience you should aim for. As described in their report, Modern Intranet Top Practices, Gartner's intranet front door-side door model is a good framework for delivering the services of your intranet via the right combination of channels, applications and modalities.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to Gartner, “The intranet front door is frequently a destination site, either centralized, decentralized or delivered via an employee portal. The side doors include a variety of other entry points, including mobile, search-based, conversation-based and others. In addition to the front door, application and software engineering leaders should identify which side doors are important for their employees to use and provision them.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Entry points to consider for your intranet deployment can include destination sites, employee portals, mobile devices, business applications, collaboration sites, search mechanisms, virtual assistances, and activity hubs.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consideration 2: Intranet Software\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Just because intranet software isn’t the only consideration when it comes to building a modern intranet doesn’t mean you shouldn't give it careful thought. It probably requires extra thought, actually, because you can’t shortcut the decision of which platform to choose. There’s no such thing as the “best” intranet platform overall – just the one that best meets your needs, so you should think carefully about your requirements and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/what-does-an-intranet-strategy-look-like/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"strategy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for your intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7h8pyyLxVGcArFNnBbsrD1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s important to consider this point carefully because there are two different routes you can choose. You can either opt for a packaged solution, sometimes referred to as “intranet in a box,” or you can choose to take a platform approach that leverages SharePoint or a Web Content Management (WCM) such as Drupal or Sitecore. The path you choose is entirely dependent on what your organization needs. Goals, timelines, and budgets should be taken into consideration. And once you’re clear on what your needs are, there are some \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/clearbox-intranet-choices-2021/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"good reports\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.capterra.com/intranet-software/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"comparison sites\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that can help you understand the pros and cons of all the main vendors.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Despite being only one of many considerations you’ll make regarding your intranet, don’t discount the fact that your choice of intranet software will serve as the foundation for the experience you deliver. So make sure the platform you select is flexible, cost-effective, and supported by a team that is invested in the long-term success of your intranet. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consideration 3: Does it offer the functionality employees need for a personalized, engaging experience?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s unrealistic to expect that any intranet software platform will be able to meet all the unique needs of your business and workforce. Don't be fooled by so-called integrations. Sometimes they're not what you think they are.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2KGVTnIgv5ACtQCWGsZsvz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/integrations-and-the-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enabling integrations on your intranet can be a tricky business\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and there are \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/3-common-intranet-integration-mistakes-and-how-to-avoid-them\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"lots of areas where they can go wrong\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". But despite these inherent difficulties, many intranet software vendors still claim to be able to offer integrations. What they really mean, though, is that they can provide links to enterprise systems, which is not the same thing. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your intranet stands a better chance of long-term success if you don’t put all your eggs in the basket of whichever intranet software platform you choose. Plan on implementing additional tools and services to enhance the intranet experience and find a platform that meets your specific needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are two modern intranet features you should consider\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminate the friction that can have a negative impact on the employees experience with these modern intranet enhancements: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations with enterprise systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As mentioned above, integrations are \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"not links\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". While links just provide access to applications from the intranet, integrations actually extract the key aspects different systems and applications, weaving the functionality into custom experiences for employees. They help employees complete required tasks that span multiple applications from a single, seamless experience, integrating important tasks and information into the flow of work and eliminating the mental load of context switching.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3fYdkGi1YrXtbP7t1NVAeM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offering integrations on your intranet is critical to providing the modern, intelligent experiences employees need. Integrations that make it easier to interact with enterprise systems will drive significant engagement and increase productivity - but be forewarned that getting integrations right is no easy task. Building them yourself is technically an option, but the reality is that the DIY approach isn’t ideal. It’s time consuming and can be a drain on internal resources to even attempt.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully there are a variety of options for outsourcing the implementation of integrations on your intranet, one of which is through a digital experience layer. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital experience layers separate the user experience (UX) from underlying source systems, giving organizations the flexibility to control and design experiences that meet employees’ needs by helping them fulfill their intent (i.e. accomplishing routine tasks with fewer clicks) - all while maintaining investments in the best-of-breed business applications that keep business running.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here is an example of what integrations can look like using an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/ai-assistant-for-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI Assistant for work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" like Workgrid.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7sNjQMhGx2gmGydxGT2Eaf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"abstracts important tasks, notifications, and information from key HR, IT, and finance systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", presenting it to employees in a centralized location that’s accessible wherever they are, whether in front of a computer or on the go.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI Assistants\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The prevalence of chatbots in the workplace (beyond their use in customer service, that is) has grown significantly in recent years. In fact, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/employee-experience/5-ways-chatbots-improve-employee-experience/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"64% of employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" have recently claimed in surveys that they would trust an AI chatbot more than their manager, with half of them turning to a chatbot for advice rather than their manager. The majority of employees –\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.reworked.co/employee-experience/5-ways-chatbots-improve-employee-experience/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" 65% - are also optimistic, excited, and grateful about having chatbots as coworkers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This acceptance and enthusiasm is understandable. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Natural language chatbots\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" have a lot to offer when it comes to delivering a modern experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"43N1H9djXBjQ3eANOYdICR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To start, they’re available 24/7 to answer routine questions, which frees up significant time for HR and other departments to focus on more strategic initiatives. They can also facilitate self-service functionality, such as submitting help desk tickets (think unlocking mobile devices and resetting passwords), and they streamline common processes such as onboarding, employee reskilling/upskilling, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With all of that to offer, providing a chatbot on your intranet should be a no-brainer. Here’s an example of the utility Workgrid’s AI Assistant adds to the intranet experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7qwu6nPUJpStjdVxKF1da3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering a modern intranet experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Achieving digital workplace success relies on your ability to deliver a modern, intelligent intranet experience. Choosing the right intranet software is an important part of this process, but so is understanding the needs of employees to enhance the intranet with the features and functionality that improve productivity, increase engagement, and ensure long-term happiness and satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To see an example of what an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/intranet-modernization\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"enhanced intranet experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" can look like for your organization, check out this quick video:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5alg7prJi04twMMJYxrdmF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"a840d076-8566-5738-8dd9-2bedc32fd7d1","title":"4 Ways the Digital Workplace Can Improve the Employee Experience","externalTitle":"4 Ways the Digital Workplace Can Improve the Employee Experience","slug":"4-ways-the-digital-workplace-can-improve-the-employee-experience","publishDate":"2021-07-21T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5fbuYJD8cs3noJZIpCP21b/ccfbdc5622cdb6fbab892e1e766ca084/Digital_Workplace_Blog_600x350__4_.png?w=600&h=350&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5fbuYJD8cs3noJZIpCP21b/ccfbdc5622cdb6fbab892e1e766ca084/Digital_Workplace_Blog_600x350__4_.png?w=600&h=350&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5fbuYJD8cs3noJZIpCP21b/ccfbdc5622cdb6fbab892e1e766ca084/Digital_Workplace_Blog_600x350__4_.png?w=600&h=350&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":350},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5fbuYJD8cs3noJZIpCP21b/ccfbdc5622cdb6fbab892e1e766ca084/Digital_Workplace_Blog_600x350__4_.png"}},"description":{"description":"The concept of employee experience is ubiquitous when it comes to discussions about the digital workplace. But how do we make it better? Specifically, what kinds of digital workplace improvements can be made to that will support success in the future of work?"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Optimizing the digital workplace for a better employee experience \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The concept of employee experience is ubiquitous when it comes to discussions about the digital workplace. As we’ve been told, employee experience is important to pay attention to, will be the cause of organizational downfall if it’s ignored, and employee experience strategy is heralded by all as the most important thing we should all be focusing on if we hope to achieve long-term business success. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But how do we make it better? Specifically, what kinds of digital transformation can we enact to support success in the future of work? There are actually quite a few things that can be done, but let’s start with four that will have a huge impact and can be accomplished pretty quickly and easily… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"64I9JWftPRjupjGxVqPVxX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workplace transformation: improving employee experience in 4 key areas\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Productivity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are happiest when they have time to focus on the high-value work they were hired to do. Unfortunately, the digital workplace doesn’t always support that objective. As a result of the well-intentioned trend to provide employees with an array of digital workplace solutions designed to meet every need, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.vox.com/platform/amp/recode/2019/5/1/18511575/productivity-slack-google-microsoft-facebook\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"information workers switch windows an average of 373 times per day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". That’s a lot of context switching and it has a seriously negative impact - \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.fastcompany.com/944128/worker-interrupted-cost-task-switching\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"once derailed from a task, it’s takes employees more than 23 minutes to get back on track\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The simple fact is, employees need help simplifying the work day, particularly when it comes to eliminating the number of steps it takes to complete routine tasks. There are several ways this can be accomplished. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee-focused, outcome-driven design \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In order to improve employee productivity, it’s critical to really understand the challenges they face. Getting into the trenches with them and seeing first-hand what their daily work processes entail will make it easier to identify the inefficiencies that are currently standing in the way of a modern digital employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s consider the example of requesting vacation time. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"54r4RiK40AFUEf4sNGYLqb\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In a time when focus on employee well-being is at an all-time high, the task of requesting a vacation continues to be a frustrating task for most employees. Workers have to log into an HR system and try to find the screen they need to submit the request. Then they need to switch to Outlook to update their calendar and set an out-of-office message, notify team members in Slack or Teams that they’ll be out, update any other scheduling systems that are used, etc.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees need a vacation just to recover from that process! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Outcome-driven design eliminates that frustration by focusing on the end goal of what people are trying to achieve, bringing a multi-step process down into single or a few steps to save employees time and reduce friction in their work day. This isn’t about introducing new digital tools - it’s about creating a new front-end experience on top of an existing system to help employees reach their desired outcome more quickly and with less hassle. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And in case you think saving a few minutes on a single task might not seem like a big deal, consider the significance of multiplying that single task by all the times an employee performs it over the course of their employee journey. Then multiply it again by all the employees in the organization – that’s when the time savings start to really add up and the improvements to the employee experience are even more impactful. Just as an example, Liberty Mutual Insurance was able to save $7 million in reclaimed productivity as a result of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"modernizing their digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Intranet_LibertyMutual_CaseStudy_2021_Final.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"amplifying their intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\nEffective use of integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another way to drastically improve productivity is by creating an integrated digital work experience that gives employees access to everything they need to know and do from a single location. Integrations with the key enterprise systems employees need is a great way to accomplish this.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/04/26/integrations-and-the-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"effective use of integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" you can: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide employees with centralized access to just the functionality employees need, which maximizes investments in existing technology \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminate the number of steps it takes to complete tasks, improving productivity and giving workers more time for high-value work \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver the intuitive, consumer-grade digital experiences employees expect and need \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7CLkPULjz6G3uPtweaQ5KM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One word of caution though, there are some \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/06/01/3-common-intranet-integration-mistakes-how-to-avoid-them\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"common mistakes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" involving the use of integrations that you should be on the lookout for. They are not all created equally, so take time and make sure to implement integrations correctly in order to reap the greatest level of benefit. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Communication\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Communication is like the little girl in the Henry Wadsworth Longfellow poem –when it’s good, it’s very, very good, and when it’s bad, it’s horrid. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tackling the bad news first:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.prnewswire.com/news-releases/miscommunications-at-work-impact-the-bottom-line-study-finds-300620637.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to a survey of U.S. based executives\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", inefficient workplace communications resulted in increased stress levels in employees (52%), failures to complete projects (44%), and low company morale (31%). Email is a particularly big offender in this, with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.washingtonpost.com/news/the-intersect/wp/2016/10/03/how-many-hours-of-your-life-have-you-wasted-on-work-email-try-our-depressing-calculator/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"knowledge employees spending an average of 4.1 hours checking work email each day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But that last statistic is good, right? Doesn’t it mean that email is still a vital vehicle for communicating with employees? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No. With new communication vehicles like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/frontline-employees-communication-app\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"employee communication apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", Slack and Teams, email is about as relevant as pegged jeans and feathered hair. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Well at least it means that if employees are spending so much time with email, they’re seeing communications, right? That’s also a “no.” With so much to pay attention to –much of it not even relevant -  employees are overwhelmed. Those 4 hours are spent just trying to keep up and find information that they’ve archived in their inbox (you know the classic “I’ll just keep this login details email” move). Communications are getting missed and it’s a huge drain on productivity and the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5CGPuqCpTyYiyqiBAHXOaV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the flip side, effective communications can turn these issues around entirely. A solid communications strategy based on modern, intelligent delivery systems can help employees feel safe, secure and connected to the organization - critically important given the impending transition back into either an office or hybrid work environment. Effective communication can also: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increase productivity by making it easier for employees to find the information they need \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Engage all employees, especially those who are the hardest to reach, such as frontline workers and employees who work in the field \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhance the moments that matter when campaigns are personalized, contextual, and are focused on important work and personal moments, like onboarding, promotions, getting married, graduating from school etc. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/internal-communications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"how do you improve communications \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"to drive a better employee experience? Consider a digital workplace solution that offers the features and functionality you need to:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Aggregate all communications – including those from source systems - into a single, streamlined experience that’s coupled with important tasks that also need their attention \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make communications personalized and contextual to each employee based on their location, role, job function etc. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable employees to personalize their communication feeds, so they have control over what they see \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Use proactive alerts to help employees know what needs their immediate attention \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make communications available via mobile, so every employee has access to the information they need to work effectively \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver communications across multiple channels\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1ZCXiSW07SMrpcAiWptIpi\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Onboarding\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Onboarding is the first impression a new hire has of their new workplace and yet \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.kallidus.com/resources/blog/10-employee-onboarding-statistics-you-must-know-in-2022/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"88% of organizations don’t onboard well\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Why? Because onboarding is an incredibly difficult and challenging process to get right. The average onboarding process \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.saplinghr.com/10-employee-onboarding-statistics-you-must-know-in-2021\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"involves 54 activities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", spans the entire organization, and involves countless stakeholders, all of whom have their own ways of managing their portion of the process. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But the fact that onboarding is difficult to execute isn’t a pass for letting it be a lackluster experience. Bad onboarding is bad for business, leading to a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.saplinghr.com/10-employee-onboarding-statistics-you-must-know-in-2021\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"5X higher likelihood that employees will look for other job opportunities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can you improve onboarding, using the process to deliver an efficient and engaging employee experience that can \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.saplinghr.com/10-employee-onboarding-statistics-you-must-know-in-2021\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"improve employee retention by 82%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/checklist-employee-first-onboarding-experience-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"number of best practices\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for creating an ideal, employee-first onboarding experience. Let’s take a look at a few of them now… \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralize onboarding tasks and information\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify onboarding by creating automated processes that consolidates everything employees need to know and take action on from across the enterprise - such as procedures, enrollments and trainings - into a streamlined, easy-to-understand experience. By automating the entire onboarding process, employees get a clear and engaging onboarding experience that results in higher satisfaction and improved retention rates. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"mXFtxg0ED7hpLktLHBsEA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Engage employees from the beginning\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take advantage of the momentum and good will gained during the hiring process to engage employees as soon as they accept their offer letter, using \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/smart-notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"personalized communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" such as team introductions, localized parking instructions and welcome videos from the CEO. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This type of early connection not only validates an employee’s decision to join your organization, it makes every new employee feel like a welcomed and valued member of the team, increasing the likelihood that they’ll stay with the company for the long-term. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Flexible work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The statistics are clear: the era of working in an office 5 days a week are over for most employees, with hybrid work models becoming the norm. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7FTnF3E5DXDMDZ8rwWFdea\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://globalworkplaceanalytics.com/resources/costs-benefits\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"research shows\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"  that remote workers are 35% to 40% more productive than their in-office counterparts.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are getting the job done (literally), so how can business leaders support them and provide the digital workplace solutions they expect and need? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To start, organizations should focus on providing employees with modern digital experiences that enable employees to work wherever and whenever it’s convenient for them. Empowering employees with this sort of flexibility delivers significant employee experience benefits, helping employees better manage work-life balance, improve their wellness and be more productive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But that doesn’t mean you can just deploy a bunch of different digital tools (ADP, ServiceNow, Workday, etc.) in the name of flexibility. The complexity of the digital workplace is bad enough as it is. With business units implementing technology in silos based on their own needs - without regard for their impact to the overall digital employee experience - the result is frustrated employees and a fragmented experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5Y1BcL3qwiBicUSlMwYu6o\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can you provide a robust and seamless digital employee experience that’s capable of handling the future of work? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By implementing solutions that help employees be effective no matter where they are.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Give employees modern, digital tools that make it easy for them to work how and when it’s convenient for them. This should start with centralizing access to the most important things they need to know and do, from communications and notifications to tasks and information from core systems. The ideal employee experience platform will deliver: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined communications \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\nInformation is the currency of effective remote work. The more organizations can provide employees with targeted, contextual communications and updates, the more connected and engaged their workforce will feel. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Flexible access to key enterprise systems \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\nIntegrate with core HR, IT and Finance systems to abstract important tasks, notifications and information and present it in a central location so employees can be more productive than ever before. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Self-service functionality & automation \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\nRemote work shouldn’t be less productive work. Organizations can help employees be more effective by making it easier to complete the routine tasks that are related to their jobs. A chatbot can help, automating access to tasks and information and making it easy to submit time off requests, submit help desk requests and more. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The right digital workplace solution will also meet employees where they are, with flexible, multi-channel access that puts everything they need to know and do right at their fingertips, whenever they need it. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6tjGbKkLNU6q0cmf0wyXVK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Preparing the digital employee experience for the future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Giving employees the modern digital workplace solutions they need to be effective in this new world of work might sound daunting, but it doesn’t have to be - Workgrid can help. To see how you can deliver a superior digital employee experience, check out this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/guided-tour\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"guided tour\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"123d6d7b-fab3-5995-9f14-40e72e2604b3","title":"July 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace ","externalTitle":null,"slug":"july-2021-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-07-19T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting the Basics of the Digital Employee Experience Right\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building an innovative digital workplace that can meet the changing needs of your workforce won’t be easy, but it’s got to be done. The mythical “future of work” is here sooner than any of us expected – so we have to give employees the tools and resources they need to be successful, and we need to do it sooner rather than later.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But don't rush into things blindly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the old saying goes, “Start as you mean to go on.” Here are some resources we’ve put together to help you nail the basics of your digital transformation (the case study of how Liberty Mutual Insurance transformed their intranet is particularly helpful).\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Good luck and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/contact/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"let us know\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" if there’s anything we can do to support your efforts! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Intranet_LibertyMutual_CaseStudy_2021_Final.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Case Study] Explore Liberty Mutual's Journey to a Modern Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"See how Liberty Mutual modernized their intranet, seamlessly integrating important tasks and information into a single, multichannel interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1mG5zwUcrF9fLW0Nhv2g89\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/articles/what-is-a-company-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Article] What is a Company Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A back-to-basics guide on what an intranet is, the benefits it provides, the services it can deliver to internal communications, HR and IT teams and more. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4heBmad91MCrwW21mIMWjJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/06/17/3-tips-for-naming-your-company-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] 3 Tips for Naming Your Company Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s in a name? 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They also share the secret to modernizing the intranet – without excessive cost or hassle – by taking advantage of an underutilized third option, intranet optimization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1E7pqS9gMGORozWfNlXTL2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"41c27e54-1231-5429-9465-f4e607decc5e","title":"How Liberty Mutual Insurance Evolved Their Digital Workplace","externalTitle":"How Liberty Mutual Insurance Evolved Their Digital Workplace","slug":"evolving-the-digital-workplace","publishDate":"2021-07-01T00:00-05:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=768&h=422&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=1024&h=563&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=1366&h=751&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=1920&h=1056&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=1920&h=1056&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=768&h=422&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=1024&h=563&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=1366&h=751&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg?w=1920&h=1056&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1056},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/24xKXcHPe1a1sx44u33NL1/d78650d3fe2e4b82f1675561462cd13b/evolving-the-digital-workplace.jpg"}},"description":{"description":"Evolving the Digital Workplace: How Liberty Mutual Insurance Transformed their Intranet into an Intelligent Employee Experience Platform"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the early 2000s, Liberty Mutual's \\\"digital workplace\\\" functioned much like that of any other large organization. Email was the primary method of communication, Novell and Windows NT file shares were the main collaboration tools and the entire organization was supported by monolithic ERP systems that chugged along behind the scenes and kept the whole enterprise running.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fast-forward to the 2010s, however, and the modern concept of a digital workplace was really starting to take hold. Liberty was very focused on creating a cutting-edge work environment, which involved digitizing employee tools and information and bringing in new capabilities around mobile, social and collaboration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, the organization was transitioning from the massive ERP solutions we'd historically relied on to a more agile conglomeration of pointed solutions. It was an evolution that was being undertaken by many organizations at the time, but unfortunately, it was also one that was creating unforeseen challenges for the Liberty workforce.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Identifying and understanding digital workplace challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As Liberty Mutual was rolling out the typical systems you'd see in an organization - travel, procurement, IT service management, even systems to manage systems - we were inadvertently creating a very splintered experience for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5YxlxSvl5p5cLdnMCIwn2N\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What we found is that Liberty wasn't the only company facing these challenges. In fact, most organizations at the time that were investing in technology to streamline the workplace -- but, despite the best of intentions, the results of those improvement initiatives were counterproductive:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hbr.org/2019/01/how-to-spend-way-less-time-on-email-every-day\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Nearly 3 hours were wasted on email each day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/larissafaw/2018/03/05/workers-waste-32-days-a-year-due-to-workplace-efficiency-apps/#c651711d5150\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"32 days each year were wasted on inefficient workplace apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"65% of employees were putting off certain work because it was so time consuming to have to interact with so many different systems (Forrester)\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This was simply not good enough for our employees, so we began the journey of delivering a modern, integrated view of enterprise applications to simplify employees' day-to-day experience. We started by talking with employees -- what better way to make their lives easier and free them for higher value work and personal connections than by first understanding their challenges?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4prn77VyJ3oFxst5vKgU9e\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What we learned when we spoke with them was understandable. No one likes feeling as though they're missing important information because there's so much going on and having to log into multiple systems to complete simply, yet necessary tasks isn't ideal either. Our employees were experiencing both of those challenges.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Things simply could not continue as they were -- we needed to address the situation. Employees have a choice about where they work, so if we were going to attract and retain top talent, we needed to develop a best-in-class digital workplace experience that puts the most important tasks, information, and notifications at employees' fingertips. But how?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solving digital workplace challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Having identified the challenges our employees were facing, our goals became clear. We needed to create a simple, intuitive and contextual experience -- one that would help employees easily consume relevant communications from across the organizations and complete necessary tasks.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This realization came in part from an insight voiced by \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ted.com/speakers/clay_shirky\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"NYU professor Clay Shirky\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", \\\"It's not information overload, it's filter failure.\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1CMeDnEbhcq1x5u9q1hQhj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Since there was nothing we could do to minimize the amount of information employees had to process, we chose to create a solution that would intelligently filter that information and make it easy for staff to tell at a glance what required their immediate attention.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we focused on our aspiration of consolidating dozens of separate sources of information into a single digital hub, there were a few issues that we knew would be of critical importance:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"design\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" of the solution had to be approached differently -- these issues wouldn't be solved by finding an out-of-the-box piece of software that we could immediately plug and play.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To be successful we'd have to go back to employees and compile the hundreds of different \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"use cases\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" we'd need to create an experience that worked for everyone.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Action was key. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Lean and agile development principles\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" would be required so we could quickly cycle through learning and improvement phases.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Future-proofing\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" the solution had to be a priority. With things like Google glass, augmented reality and wearables gaining varying degrees of traction in the consumer industry, we had to be prepared for future trends and create a platform that would grow with our needs (APIs would be key to this endeavor)\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We had to focus on \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"outcome driven development\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" as we thought about how to simplify processes. Common tasks had to be pared down to fewer steps (e.g. requesting time off should only be a single step, rather than one step to schedule time with an HR system, one step to notify the team, one step to block the time on your calendar, one step to set up an out of office message, etc.).\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keeping all of this in mind, we set to work creating the ultimate experience for employees that would be a help and not a hindrance. It was by no means an overnight process, but over the course of 12-18 months, we had a solution (which we'd named the \\\"Workgrid Assistant\\\") that performed exactly as we needed it to -- a solution that is still evolving today as we strive to create consistent, increasing value for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3cv2yMzNsBZIJK8cI8xAs8\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/channels\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"a variety of channels\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" including an Intranet web client, toolbar, browser extension, and Microsoft Teams integration, the Workgrid Assistant acts as an individualized personal assistant for each employee, seamlessly abstracting important data from foundational systems and presenting it in a single location. At its core, it works by detecting events and then delivering notifications and tasks directly to the employee. Information is also available on a \\\"pull\\\" basis through \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"a chatbot employees can use to ask questions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". For a complete run down of the development process and functionality that was built, check out the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/gartner-dws-transforming-intranets-presentation\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"session I delivered\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" at the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Gartner Digital Workplace Summit\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Achieving digital workplace and employee experience goals\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, the Workgrid Assistant accomplished all of Liberty's goals. From a tactical perspective, it managed complexity by creating a central hub of information, eliminating the need for employees to log into multiple back-end tools to complete necessary administrative tasks, plus it elevated communications outside of email so things couldn't be overlooked. The bigger impact of the system was the most important, however. There's no questioning that employees and their time are a company's most precious assets. By building a solution that saves them time -- while providing a user experience they have come to expect as consumers -- we drove significant efficiencies and cost savings while increasing employee engagement and improving retention.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1oYbcpvCV4H80XRL3KhnmP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The overall benefits we realized after implementing the Workgrid Assistant were significant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Benefits\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once the Workgrid Assistant went live, employees responded in ways that are not typically associated with enterprise software applications:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Love it! Makes it so easy to see FTO hours\\\"-- Lindsay, Business Analyst\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"This is fantastic! One of the most useful tools I've seen in a long time.\\\"-- Jordan, Business Analyst\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"This is all kinds of awesome. Thank you!\\\"-- Gayle, Sr. Training Specialist\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People's enthusiasm over the platform was great validation of all the work we had done to incorporate design thinking and create the kind of consumer-like experience employees had grown accustomed to in their personal lives.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Aside from some main benefits we had expected to see, like a drastically simplified user experience and a significant reduction in clicks needed to complete tasks, there were also a few we couldn't have predicted.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, internal communications saw a significant boost as employees clicked through messages 40% more than they had previously (internal communications is now a heavy stakeholder in the project). The Workgrid Assistant also reduced the impact of system migrations because the platform is an experience layer built on top of the Intranet. When major back-end systems were switched, like when Liberty moved from an on-premise system to the cloud, most employees didn't even notice the change because their experience was entirely driven through the Workgrid Assistant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1MZ7EiroLgPiUhvRrIu1OT\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, the benefits of the Workgrid Assistant added up to an award-winning employee experience, the importance of which cannot be understated. Employee experience is tied directly to customer experience, and that has a significant impact on bottom line revenue.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lessons learned\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fueled with little more than a vision (and the tremendously appreciated support of the senior leadership team at Liberty), we created a solution that solved major pain points for more than 50,000 global employees. It was a process that left us a lot wiser than when we started, with five key lessons learned:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For an employee experience to be superior, it must be:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consumer-like\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mobile-enabled\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personalized\",\"marks\":[],\"data\":{}}]}]}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The key to success is building the solution as a \\\"digital experience layer,\\\" which is a layer that abstracts info from the best-of-breed systems the organization needs without forcing employees to deal with all the complexity that entails.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Having a digital experience layer that's 100% API-focused will future-proof your organization for whatever technology you might want to integrate next, such as voice.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don't try to build this type of functionality into an IT Service Management platform or an HR tool. It will likely apart once you try to add interoperability with other systems. Instead, use a system that's separate from your systems of record. Doing so will also be helpful if you ever swap out a system of record -- then you won't lose your experience layer along with that change.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Intranet is a great place to integrate a digital assistant. While we could have integrated the Workgrid Assistant with any commonly used application, the intranet was ultimately the best place to center our digital workplace strategy around.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For one thing, it meant employees didn't have an additional place to go to get information. Plus, our Intranet was a high traffic location. Given the number of employees already visiting the page, it was an ideal spot to help maximize adoption, which was key to the success of the initiative.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's also important to note that while the tool looks and acts like an integrated part of the intranet, it isn't. That's important for two reasons --one, keeping the Workgrid Assistant separate from the intranet meant that no changes needed to be made to the intranet; secondly, the Workgrid Assistant would never be impacted if we decided to change the intranet down the road.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Armed with these lessons and a Workgrid Assistant that enables employees to be highly effective in their roles, Liberty is ideally positioned for the future of work, which is good, because the future is already here.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Looking Forward to the AI Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From it's original inception with Liberty Mutual Insurance, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/the-evolution-of-digital-assistants-to-ai-assistants\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"the Workgrid Assistant has evolved\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to incorporate changing digital workplace technologies. Today the assistant leverages AI-powered functionality to deliver smarter, faster answers to employee queries while still providing the system-based alerts and tasks that help employees get work done.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"cd183e9e-a70e-5616-b99a-f16f1886a685","title":"What Is an Intelligent Workplace?","externalTitle":null,"slug":"what-is-an-intelligent-workplace","publishDate":"2021-06-30T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=768&h=510&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=1024&h=680&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=1366&h=907&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=1920&h=1275&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=2125&h=1411&q=60&fm=webp&bg=transparent 2125w","sizes":"(min-width: 2125px) 2125px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=2125&h=1411&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=768&h=510&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=1024&h=680&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=1366&h=907&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=1920&h=1275&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg?w=2125&h=1411&fl=progressive&q=60&fm=jpg&bg=transparent 2125w","sizes":"(min-width: 2125px) 2125px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2125,"height":1411},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2ERTd9nh8smujDuyhzRkMJ/23e8aae7d79c799d19bf251e753c5359/the-intelligent-workplace.jpg"}},"description":{"description":"The digital workplace is undergoing an evolution, the intelligent workplace. Learn what the intelligent workplace is and the opportunities it will bring to the enterprise."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An Introduction to the Intelligent Workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's no doubt that technology powering the workplace is undergoing a fundamental shift at an unprecedented rate. The main culprit is the disconnect between the technology and tools we use in our personal lives and the ones we use within the workplace. Employees want a work environment that mirrors the same level of technology they use in their personal lives.\\r\\n\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's take a step back for a moment and look at where and how the evolution started. I think it really dates back to the 2000's when the early internet was forming and companies started using workplace technology and personal connected computers. During this time, the workplace benefited from the emergence of the intranet, email, productivity tools and applications, file sharing, corporate directories, unified communications, instant messaging, and large monolithic systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"61MMeY3QsZXYAq2ZDwlNjD\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the rise of mobile and social usage peaking during the 2010's, the workplace transitioned to the digital workplace, where cloud applications, BYOD, social intranets, wearables, messaging, and video conference took over. The move to the cloud and the explosion of new productivity and collaboration tools were expected to solve our problems and streamline operations; however, the volume of systems and information has ultimately created more headaches than help for employees.\\n\\nToday, the information employees need to access and manage is likely distributed across a diverse collection of applications and systems, and this distribution creates all sorts of complexity and confusion for employees. Employees lose valuable time due to the amount of login credentials required, inconsistent user experiences, lack of unified search, and difficulty navigating between applications to get a job done.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2ocSH3uXasoOYU56c3FuyG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For a large organization, that amounts to hundreds of thousands of dollars lost each week and results in significant communication, productivity, and engagement issues in the workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technologies that impact the intelligent workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today's employees are digital warriors -- they expect instant access and connectivity to information, people, and workplace tools at the same level of ease they have in their personal lives. Take a look at your mobile device. Do you have apps that you use on a daily basis and couldn't imagine living without despite the fact that they didn't even exist a few years ago?\\n\\nWe love apps because they are:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Productivity enablers\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" -- helping us be more productive throughout our day to accomplish tasks.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personalized\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" -- understanding who we are, where we are, and our preferences.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intelligent\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" -- making relevant suggestions based on our prior behaviors and preferences\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So it's only natural that we would start to see the same behaviors forming in the workplace. This evolution is driving the digital workplace to a more intelligent workplace, powered by the Internet of Things (IoT), artificial intelligence, and workplace hubs. The intelligent workplace doesn't replace the digital workplace -- it's an evolution to start making better use of all of the data, information, and connections that have been digitized from the digital workplace.\\n\\nThe top technologies and themes we predict that we'll see make up the intelligent workplace include artificial intelligence, intelligent apps, augmented analytics, Internet of things, conversational interfaces and platforms, machine learning, blockchain, and event-driven micro services.\\n\\nFor example, the intelligent workplace will leverage machine learning to understand users' preferences and needs. Just like how Google can alert you to leave five minutes early for work due to traffic (because you leave every day for work at the same time), employees have the opportunity to receive relevant updates, news, and alerts based on their exact moments in the context of their task at hand.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7w1EeV2b6g0LMu2rz4Gsuc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot technology is already dominating the customer experience with positive impacts on customer service, technical support, and pre-sales. With chatbots for the enterprise, employees will have the opportunity to have an around-the-clock assistant to help provide answers, automate tasks, and make suggestions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The impact of modern technology on the intelligent workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These emerging technologies will bring massive potential for forward-thinking enterprises to:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernize legacy applications\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminate information silos\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduce cognitive overload\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhance better decision making\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better understand their employees\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Alter the way information is delivered to employees\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Drive more efficient and productive ways of working\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improve the employee experience\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"& much more!\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To thrive, organizations must create a work environment that mirrors the seamless level of experiences we have in our personal lives - or they will be at risk of being left behind. Organizations need to find new, innovative ways to harness the power of their workforce to be more productive, efficient, and connected. Main focus areas should center around providing employees an environment to focus on the work that matters, creating an environment that makes them feel engaged, and having things relevant to them -- employees should be able to collaborate, be more productive, and get more work done with greater efficiency.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is what the intelligent workplace is all about, a way to take all the disparate and siloed applications that commonly don't speak with each other and bring them together into an interconnected and simplified experience using intelligent technologies to understand the needs and preferences of employees to deliver information on a contextual basis.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intelligent workplace is here. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-news-and-insights\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Subscribe\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to the Workgrid blog to stay up to date on all things related to the intelligent workplace!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e17783a8-c1d3-5735-bef8-b6de9e46dfb9","title":"What Is an Enterprise Virtual Assistant?","externalTitle":null,"slug":"what-is-an-enterprise-virtual-assistant","publishDate":"2021-06-29T00:00-05:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null},{"title":"AI Assistant","backgroundColor":"#9CAEFF","fontColor":"#1B1B1B"},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=768&h=487&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=1024&h=649&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=1366&h=866&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=1920&h=1217&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=1920&h=1217&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=768&h=487&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=1024&h=649&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=1366&h=866&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg?w=1920&h=1217&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1217},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3qOhOtLvt6ZCDH5kxpIJSk/2af425aed6cfd1040ba92bd2cc6b2904/chatbot-4071274_1920__1_.jpg"}},"description":{"description":"An enterprise virtual assistant is a powerful tool that can drastically simplify the work day through AI and natural language processing. How can this technology transform your digital workplace? Find out now."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is an enterprise virtual assistant?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When you hear the term “enterprise virtual assistant” it’s easy to jump to a few conclusions, like “that sounds complicated,” “they’re probably a fad,” or “my organization isn’t ready for advanced technology like that.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7sNjQMhGx2gmGydxGT2Eaf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We’ll address those assumptions in a second, but first let’s start at the beginning. What even is an enterprise virtual assistant?\\n\\nA review of industry resources like \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://searchcustomerexperience.techtarget.com/definition/virtual-assistant-AI-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"TechTarget\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" will tell you that virtual assistants are application programs that can understand natural language voice commands to assist users in answering questions and completing tasks. If that doesn’t sound familiar, you probably recognize them in their more common consumer forms, Alexa (Amazon), Siri (Apple), and Cortana (Microsoft) – the personal virtual assistants who are always on standby in your own lives to help make things easier.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But this technology is one of many names, sometimes referred to as an AI Assistant or Enterprise Copilot. Regardless of the terminology, these assistants are bringing power and utility into the workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enterprise virtual assistants in the workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When you think about how virtual assistant technology has already simplified our personal lives in a million different ways, the implication of what it could do for our work lives is mind boggling. Simple commands such as “clear my schedule for Friday,” or “book a meeting next week” would take seconds rather than minutes, and answers to common questions, like “how much vacation time do I have left?” or “what’s for lunch in the café this week?” could be found almost instantaneously.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The number 1 use case for chatbots is to get a quick answer to a query. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.drift.com/learn/chatbot/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"(Source: Drift)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The good news is, that kind of enterprise virtual assistant technology already exists and is being used now to drastically simplify the workday for employees – it’s just implemented a little differently in the workplace. \\n\\nWhile enterprise virtual assistants still help users answer questions and complete tasks, the big difference from their consumer counterparts is that they don’t generally make use of voice commands. Voice technology is just too challenging in offices. Between the background noise and privacy concerns (not to mention simple office etiquette) being problematic, enterprise virtual assistants have found much more success using natural language processing (NLP) and artificial intelligence to assist employees in the form of chatbots and intuitive user interfaces that are accessed on mobile apps and web browsers. They provide the same high levels of utility but are much more suitable for the work environment.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5QvCyZkelWFGeVqiKjY5GK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are enterprise virtual assistants difficult to implement?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So let’s get back to the earlier questions. Are enterprise virtual assistants/chatbots complicated? Yes -- if you want to get them right. \\n\\nBuilding \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"a chatbot that can effectively help employees offload common questions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and tasks is nearly as much art as it is science. Take this scenario for instance: a U.S. worker in your organization would ask “How much vacation time do I have left?” A worker from your EMEA office, however, would ask how much holiday time they have remaining. Chatbots have to be built to anticipate issues like that. \\n\\nThere’s a lot that goes into a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/07/19/3-steps-to-a-successful-chatbot-project\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"successful chatbot project\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" so organizations interested in implementing one should do their homework before they get started – or better yet, work with a partner who specializes in the technology and understands all the nuances necessary to create such a high-value tool.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are enterprise virtual assistants a useful digital workplace technology?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And how about the fad factor? Will the virtual assistant/chatbot craze ultimately go the way of Palm Pilots and Google glass?\\n\\nNot likely. According to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/en/newsroom/press-releases/2019-01-09-gartner-predicts-25-percent-of-digital-workers-will-u\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", “The use of virtual assistants (VAs) in the workplace is growing.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The reality is, the use of enterprise virtual assistants is growing everywhere. Chatbots are projected to handle 75-90% of healthcare & banking queries by 2022, and 67% of global consumers had an interaction with a chatbot over the last 12 months. \\n\\nVirtual assistants aren’t going anywhere. They’re \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/virtual-employee-assistants-changing-workplace-dynamics/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"changing workplace dynamics\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as we speak, so it’s definitely a technology your organization should invest in. You’ll want to start reaping the tremendous rewards of increased efficiency and productivity – not to mention the ability to attract and retain top talent, as soon as possible.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5xtxfSfW8AkZZxUrrMBqX7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And how about the last question, “is your organization ready?”\\n\\nAbsolutely, and the reason for that is simple -- because you don’t have to do it your own. If fact, you shouldn’t. As we discussed earlier, getting chatbots right is no simple tasks. There’s a lot you’d need to understand about NLP alone for the chatbot to be effective so this is definitely a case where finding a partner who specializes in this kind of technology just makes much more sense. \\n\\nSo what are you waiting for?\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"13b262a6-d8f6-5a2e-874e-f5182a39d8cb","title":"3 Tips for Naming Your Company Intranet","externalTitle":null,"slug":"3-tips-for-naming-your-company-intranet","publishDate":"2021-06-17T00:00-05:00","editorPick":false,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=768&h=388&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=1024&h=518&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=1366&h=691&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=1897&h=959&q=60&fm=webp&bg=transparent 1897w","sizes":"(min-width: 1897px) 1897px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=1897&h=959&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=768&h=388&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=1024&h=518&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=1366&h=691&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png?w=1897&h=959&q=60&fm=png&bg=transparent 1897w","sizes":"(min-width: 1897px) 1897px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1897,"height":959},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6tTRrXI2H4dbCdItCCG7b8/c2e6319b2b116e62e2417ad647a47716/Manufacturing_PaperKing.png"}},"description":{"description":"The responsibility of your company intranet is big. Giving it the right name is the first step in ensuring it has the power to drive traffic and increase engagement. "},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Getting your company intranet off on the right foot\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It goes without saying that you understand the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/01/12/building-an-intranet-thats-a-part-of-the-digital-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"importance of the company intranet in digital workplace strategy\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s a vital channel for meeting employees’ needs, and it’s ideally suited to deliver the personalized communications, seamless access to enterprise applications, and on-demand answers to top questions your workforce expects and deserves.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"3NLhZKZEa3yPpxeMOImso9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s why you’ve been doing everything you can to make sure you’re building a modern, intelligent intranet experience that will help employees effectively navigate today’s ever-changing workplace.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You’re reading all the right best practice advice – every \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/3-key-elements-successful-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"infographic\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" and \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/the-ultimate-5-step-checklist-for-a-modern-intranet-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"checklist\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" you can get your hands on. You’re also digging deep to take steps many organizations never even consider with their intranet, like ensuring you avoid the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/06/01/3-common-intranet-integration-mistakes-how-to-avoid-them\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"common integration mistakes\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" many companies fall victim to and making sure to use \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/04/26/integrations-and-the-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"integrations to their fullest potential\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Naming your company intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"But have you given any thought to what you’ll call your intranet once it’s live? If you haven’t, you should. Names are important, as anyone named Helga or Egbert would surely tell you.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Names have the power to impact the success of everything they’re assigned to, and the intranet is no exception. In fact, the right company intranet name will help distinguish it from other internal sites, help convey the brand vision of the company, create a sense of ownership and belonging, and even increase adoption and engagement with the site.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To help you get this part right, here are three key tips for naming your intranet:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tip 1: Choose a name that humanizes your company intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"I think we’d all agree that it’s easier to feel comfortable with a person when you’re on a first-name basis. Being able to call them by their name when you pass them in the grocery store just implies a level of familiarity that’s integral to our sense of community and belonging - both of which are key to the long-term success of your company intranet.  Plus, it’s so fun to anthropomorphize house pets (“Come here, Elaine. Such a good kitty you are!”), think of how fun and engaging it would be for employees if a human element was added to what they might initially think was yet another boring old intranet?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are lots of great people names currently being used for company intranets, such as: Elvis, Boris, Minerva, Simon, Max, Merlin, Spike, Henri, and Hal. While those are some pretty great names that conjure lots of great associations, there are still \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://babynames.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"lots of traditional and contemporary names\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" to choose from if you opt for this path.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6avl0OoNJqapdHzwH762C9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tip 2: Give your company intranet a name that aligns with its goal and benefits\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Assuming that your intranet will deliver a modern experience that helps employees work more effectively, it might make sense to give it a name that captures the essence of the value it will deliver, sending a subliminal message to employees about what they can expect from the experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"For example, if the main goal of your company intranet was to deliver \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/notifications\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"personalized, contextual communications\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", you might name the site The Loop, Pulse, The Spoke, or InterComm. If your focus was on helping employees \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"seamlessly access enterprise systems from the intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", however, you might opt for a name like Portal, FastTask or MyWork.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The options for this approach are as varied as the features and functionality your company intranet seeks to embody. While an intranet that’s focused on helping employees \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/platform/answers\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"find information and get answers to top questions\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" could flaunt a moniker like The Oracle or Infopedia, a site with the aim to facilitate collaboration is better suited to a name like Engage or Connect.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Ultimately, whichever path you choose, there are plenty of options, just like these \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.myhubintranet.com/intranet-names/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"inventive and successful company intranet names\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that have been selected by other companies.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Tip 3: Use an industry or product-focused name for your company intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"While the ultimate goal is of course to drive traffic to your company intranet, a good name serves many purposes, one of which is to reinforce the branding of your organization. \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.forbes.com/sites/nazbeheshti/2019/01/16/10-timely-statistics-about-the-connection-between-employee-engagement-and-wellness/?sh=67612efc22a0\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees who feel connected to an organization outperform those who don’t\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", so it might make sense to consider names that reinforce your organization’s overall identity:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Hardhat (construction)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Odyssey (aerospace)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"MyVilla (hospitality)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"IntraFresh (grocery)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"MyCity (municipality)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2LLzDmVOHeyZY3X9DqrgXz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Of course, you could also simply put “my” before your company name or “hub” after it and call it a day. Plenty of companies do that and while it isn’t the most inspired approach, it works and will differentiate your intranet as the resource your employees can rely on for easy access to tasks and information they need to be successful.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Whichever route you choose, make sure to involve your employees. It is, after all, their resource, so the more you involve them in the process, the more invested they’ll feel in the long-term success of the site. And remember - make sure you give thought to the name of your company intranet sooner rather than later. It’s an important part of the deployment process and will have a big impact on how well the site performs for your employees.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"2B63QMy8BiPc4vyz0XS5ig\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Now that you've got some ideas on how to name your intranet, be sure that you've got the best features to \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.com/blog/5-step-checklist-for-modernizing-your-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"deliver an intranet experience your employees will love.\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"01c35267-b67f-5e65-b765-10e234c05bd6","title":"June 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace ","externalTitle":null,"slug":"june-2021-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-06-17T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting on the Fast-track to a Modern Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As people begin slowly filtering back into offices and organizations test out hybrid work models to see what works for employees as well as the business, the way of work is changing yet again. The intranet will play an integral part in this transition, keeping workers engaged and effectively communicating all the changes that are taking place.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To help you build a modern intranet that delivers the intelligent experiences employees expect and need, we’ve compiled some best-practice resources you may find useful. No sense making things harder for yourself if you don’t have to! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Latest from Workgrid\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/06/01/3-common-intranet-integration-mistakes-how-to-avoid-them\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] 3 Common Intranet Integration Mistakes and How to Avoid Them\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranet projects are a massive undertaking, with lots of places where things can get off track. This blog provides Insights into how to get the most value out of integrations on the intranet, particularly by avoiding the most common mistakes organizations make when trying to implement them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7Ll9wp3eGrBsrTKaXh0wYH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/06/03/fast-tracking-maturity-of-internal-communications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Blog] Fast Tracking the Maturity of Your Internal Communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Internal communications professionals face a daunting task – making sure employees have easy access to the information they need to work effectively. But there are a lot of questions surrounding the role the intranet should play in modernizing internal communications. This \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/06/03/fast-tracking-maturity-of-internal-communications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"blog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" answers those questions and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5iVvWmVLFvVf20lFEdxuyK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/3-key-elements-successful-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Infographic] 3 Key Elements of a Successful Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intranets come in all shapes and sizes, but some are more effective than others at simplifying the work day for employees. To help you build a modern, intelligent intranet experience, here’s an easy-to-understand \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/3-key-elements-successful-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"infographic\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that details the three components every intranet must have to be successful.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5FQQL3oXAx1PFSTtPTdtCp\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What We're Interested in Lately\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately...\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From Gartner\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/en/documents/3998781/modern-intranet-top-practices\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modern Intranet Top Practices\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This research report from Gartner provides the guidance you need to build a modern intranet that successfully advances your digital workplace initiatives. It includes key findings on topics such as governance and deployments models, along with recommendations that ensure your next generation intranet will be a success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From KM World\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.kmworld.com/Articles/News/News/How-to-Modernize-Your-Traditional-Intranet-146740.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Modernize Your Traditional Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Insights from SharePoint specialist Susan Hanley on the differences between legacy and modern intranets and the impact on the digital workplace.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From CMS Connect\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cms-connected.com/News-Archive/December-2020/6-Tactics-to-Modernize-Your-Intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"6 Tactics to Modernize Your Intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Looking to modernize your intranet? 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1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xnCMHSRO7U9yl3XLrFbK5/cfa96855f8934b9d6717d2a7cfd8255c/AdobeStock_375289539.jpeg?w=1920&h=942&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xnCMHSRO7U9yl3XLrFbK5/cfa96855f8934b9d6717d2a7cfd8255c/AdobeStock_375289539.jpeg?w=4000&h=1962&fl=progressive&q=60&fm=jpg&bg=transparent 4000w","sizes":"(min-width: 5470px) 5470px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":5470,"height":2683.9999999999995},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6xnCMHSRO7U9yl3XLrFbK5/cfa96855f8934b9d6717d2a7cfd8255c/AdobeStock_375289539.jpeg"}},"description":{"description":"To help navigate the future of work, internal communication teams will need to leverage tools such as company intranet to continue to deliver the need-to-know information that keeps business running swiftly and efficiently."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of internal communications and the intranet in your digital workplace strategy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While there’s a lot of well-deserved high-fiving about how quickly technology was deployed to enable entire organizations to work remotely, there’s an unsung corporate hero of the pandemic and that’s internal communications. \\r\\n\\r\\nA global crisis was dropped in the laps of these teams and their response was impressive.  They deployed crisis communication plans with the speed and efficiency of the SWAT teams they had become, keeping employees informed, helping them feel safe, and delivering the need-to-know information that kept businesses running.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7CAmg03CdQpCAoEk6NBkNI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But that job isn't over.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As businesses respond to the long-term changes affecting the workplace (not to mention work itself), the role of internal communications processionals will only grow in demand and necessity. Their skills will be need to help employees navigate the return to work, keep the workforce engaged despite a likely hybrid work model, and effectively communicate all the changes that will take place.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet can be a valuable tool to help achieve these objectives. But those benefits will only come if expectations are adjusted about the role the intranet can - and should - play in the overall digital workplace strategy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Instead of thinking of it as the focal point of the digital workplace, the intranet should be viewed as a single touchpoint among many for providing access to what employees need. It's employees' needs that should take center stage, with the intranet service as a vital channel for meeting those needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernizing communications with the intranet: top questions answered\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The idea of using the intranet to address employee need, modernizing communication and collaboration, is something Step Two's James Robertson discussed in a recent CMSWire article, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/advancing-the-digital-maturity-of-internal-communications/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Advancing the Digital Maturity of Internal Communications.\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"l98ZK5lNZvIXCjCUZNK3r\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this piece he poses a number of questions communications professionals will have to ask themselves, such as:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What role should the intranet be playing in internal communications?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What communications functionality should the intranet provide?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How should internal communications align with shifts to new ways of working?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do we ensure that all employees are reached at the same time?\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's take a look at these questions in depth...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of a modern intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question 1: What role should the intranet be playing in internal communications?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is often referred to as the front door of the enterprise, but in a digital workplace setting, using an analogy of an anchor store might be more fitting.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In retail, the “anchor store” is a considerably larger, bigger named tenant in a shopping mall or plaza. With their broad appeal, they’re intended to attract a significant cross-section of the shopping public, therefore making the other smaller stores around it “cooler by association.” Your intranet can have that kind of an impact on the digital workplace. If done well, it can provide tons of stand-alone value as the primary source for company news, crisis communication, philanthropic endeavors, diversity, equity and inclusion initiatives, and much more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In order to effectively drive traffic to the intranet, however and give communications a chance to rise above the rest of the digital noise, it needs to be effectively designed, using integrations to combine content with transactions so everything employees need to know and do is centrally located. The goal is to give employees compelling reasons to visit the intranet. Do that and they will, by default, see your communications.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3BWsiEP6DX9ejok2yzUAG4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how would that work? Let’s look at some examples, using the anchor store analogy as the framework.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For the intranet to truly serve as the anchor store in your digital workplace, making corporate applications and line of business systems around it “cooler” by association, it’s not enough to find a link that simply pushes you to another location to complete a task. Instead, it should drive engagement and increase stickiness by enabling employees to actually complete the task itself.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s what a Fortune 500 energy company wanted to accomplish when they selected Workgrid to run on top of their new SharePoint intranet. By leveraging Workgrid’s integration catalog, they were able to deliver targeted resources like pay information, ITSM ticketing, time-off balances, expense approvals, and employee performance journeys right to their intranet – a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/04/26/integrations-and-the-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"use of integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and level of personalization that would be too time-consuming and complex to deliver by either buying or building an intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"22qcHOqCQB4Q2FrgsbM8y4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To be clear, the goal wasn’t to recreate the underlying source systems for those experiences. Instead, the organization sought to elevate the moments inside those systems that mattered most to their employees, delivering tasks and approvals at the right time and with the right level of urgency Those associated systems are now in the “cooler by association” category because they’re easily accessible from the new, modern intranet. And the best part, since the intranet is an ongoing project of continual improvement, Workgrid also makes it easy to continue refining the intranet experience over time, adding other catalog connectors or creating unique no/low code business applications that enhance EX across multiple systems and channels.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Effective communications and the intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question 2: What communications functionality should the intranet provide?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the surface, this seems like an easy enough question to answer: the most critical purpose the intranet should serve is to provide employees with the information they need to know, right? But it isn’t that simple. For one thing, email has tried to fill that function and it’s been to the detriment of every employee’s productivity, with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hbr.org/2019/01/how-to-spend-way-less-time-on-email-every-day#:~:text=The%20average%20professional%20spends%2028,120%20messages%20received%20per%20day.\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"workers losing an average of 2.6 hours every day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to the chaos that is the email inbox.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, organizations that exhibit high levels of digital maturity make sure their intranets have the necessary functionality to deliver just the right information to the right employees at the right time. That means providing unified activity streams, along with personalized and targeted newsfeeds, to enable employees to have a single location for everything they need to know and take action on. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7gaADZOvZoIso3m3ZsxdpM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Adapting to the new ways of working\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question 3: How should internal communications align with shifts to new ways of working?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Internal comms professionals are going to have to work smarter in order to keep employees informed, engaged, and productive in this new way of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the case of the Fortune 500 energy company I referenced above, strategic partnerships have been a way to do just that.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While they had a solid technology ecosystem in place, they wanted to advance their people-centric mission and provide employees with a modern, intelligent experience for getting work done. Workgrid was able to help them achieve that goal, tying together all of the company’s mission-critical systems, like WorkDay, O365, ServiceNow, SAP Concur, and SAP Ariba, giving people centralized access to the tasks, information, and resources they need to be effective and engaged. Our digital assistant acts as an integration layer for their new intranet, abstracting communications, notifications, tasks, and data from core enterprise systems throughout the organization, providing employees with a personalized, contextual digital experience and a centralized location to access everything they need to know and do. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2ppMWsrLzi1hm7GVtzxcSU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Questioning long-standing paradigms will also be key to aligning internal communications with the new ways of working.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, many believe the solution to their intranet problems is to either build or buy a new one from an intranet vendor. But this isn't the case. There is a third, underutilized option - a way to enhance your intranet - without replacing your existing intranet platform.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2tjCHIB0mUJRz0zlGqYc2j\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This was the approach Liberty Mutual Insurance took when they decided to modernize their intranet to provide employees with the same ease-of-use experience they have in the broader technology world. By layering Workgrid on top of their intranet to deliver a unified activity stream, personalized and targeted newsfeed, and to simplify access to key enterprise systems, Liberty Mutual was able to advance their digital workplace with benefits like: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined workflows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" that accelerate decision making by consolidating approvals into a single experience.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"70% fewer clicks\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" with one-click access to popular employee data such as payroll, time-off balances, organization chats, etc.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved front-line engagement\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" with front-line workers now having easy access to corporate communications and data from multiple systems.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"40% increase in click-thru rates\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", with employees no longer missing important alerts.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernization of existing IT applications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", revitalizing employee interactions with cumbersome legacy systems that lacked mobile support, without replacing or rebuilding.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1yX2PwCGCFT27pEeu4tHZ7\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Multi-channel, multi-directional communications to reach all employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question 4: How do we ensure that all employees are reached at the same time?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I’d like to deviate from James’s narrative here to ask a slightly different question, one that I think leads to a more effective employee communication strategy. The question is, “How do you create an experience that’s consistent across employee types?\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Parity of experience is what’s truly important when it comes to making sure every employee, from the CEO to frontline workers and even part-time interns, have the information they need to work effectively. To be clear, this doesn’t mean that every employee gets every communication to make sure no one misses anything. Deluging workers with information like that is the fastest way to ensure  communications get ignored. Instead, parity in this case refers to the nuanced approach of only sending employees information that’s relevant to them, in a way that’s closely aligned with how – and where - they prefer to work, whether that’s in a line-of-business application, on the intranet, via mobile, etc.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A recent example with one of our manufacturing customers highlights this principle perfectly. The company had an issue that halted production of one of their best producing lines. Frontline employees at that organization didn't need an update about that issue because they were experiencing it in real time. Senior leadership did need to know, however, so three quick phone calls were made to alert the C-level executives who needed the information as soon as possible. That's the level of responsiveness and audience targeting that's necessary to ensure communication plans are executed as effectively as possible across the entire enterprise.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There's another great example with a retail customer of ours, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Aroma-Joes-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"an Aroma Joe's franchisee\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with four locations and 65 frontline/deskless workers. They needed to provide a variety of different communications to two distinct employee groups, managers, and shift workers. Both the communication approach and the types of information that were shared (e.g. training documentation versus information on how to clean the machines) needed to be tailored to the needs of those unique groups, and the quality and visibility of those communications need to meet the same benchmarks as the communications sent to other employees in offices across the organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do you bring experiences like this to life?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think there are three critical criteria to building an intranet experience that ensures the right employees get the right communications at the right time...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Personalization, along with pairing transactions and information\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Internal communications teams that are at the forefront of digital maturity drive traffic to their content by pairing it with the transactions that matter to employees. By extracting approvals and other processes from back-end systems and combining them with personalized, contextual information, employees are far more likely to visit the site and come back frequently as part of their normal flow of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Providing multi-channel experiences for communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the intranet might be a great “anchor” experience for some employees, it won’t be a relevant – or even viable – option for others. Targeting messages and delivering them to employees where they work is the most effective way to help them separate the signal from the noise. That’s why next-level digital workplaces take a multi-channel approach that includes the intranet, mobile, and other device-native experiences.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Prioritize long-term flexibility when making technology decisions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lastly, remember an intranet is never truly finished. The digital workplace is like a set of Legos - parts and pieces should be interoperable and easily interchangeable to allow the enterprise to move and shift based on workforce requirements, evolving market trends, and emerging technologies. When evaluating technology options, make selections that offer long-term flexibility. Many of today’s systems offer open APIs which allow tools like Workgrid to plug in easily, providing employees with real-time alerts, streamlined access to enterprise systems, etc., drastically enhancing functionality from the intranet, mobile devices, or wherever your employees receive their information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’d like to see the Workgrid digital assistant in action, check out this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"on-demand demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or contact us today!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"96c57266-5849-5e39-bdc1-b38dabb6f455","title":"3 Common Intranet Integration Mistakes and How to Avoid Them","externalTitle":null,"slug":"3-common-intranet-integration-mistakes-and-how-to-avoid-them","publishDate":"2021-06-01T00:00-05:00","editorPick":false,"category":[{"title":"Integrations","backgroundColor":"#00DC81","fontColor":null},{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/qmeLl75ELo9AjN4wPsukn/be87a8020b3554139bf04f9ecc23f1f6/Link-Farm-Intranet-Example.png?w=641&h=450&q=60&fm=webp&bg=transparent 641w","sizes":"(min-width: 641px) 641px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/qmeLl75ELo9AjN4wPsukn/be87a8020b3554139bf04f9ecc23f1f6/Link-Farm-Intranet-Example.png?w=641&h=450&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/qmeLl75ELo9AjN4wPsukn/be87a8020b3554139bf04f9ecc23f1f6/Link-Farm-Intranet-Example.png?w=641&h=450&q=60&fm=png&bg=transparent 641w","sizes":"(min-width: 641px) 641px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":641,"height":450},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/qmeLl75ELo9AjN4wPsukn/be87a8020b3554139bf04f9ecc23f1f6/Link-Farm-Intranet-Example.png"}},"description":{"description":"Integrations provide a transformative function to even the most out-of-date intranet and allows the transformation from a static news site or link farm into a productivity hub driving employee engagement and simplifying the work day."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of integrations in the intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations are the holy grail of the ultimate intranet experience. They have the power to completely modernize even the most mundane, out-of-date intranet by weaving the functionality of disparate applications into a single experience. This transforms the intranet from a simple static news site into a productivity hub that drives engagement and simplifies the work day for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But all too often, organizations struggle to frame a solid use case for integrations, ultimately \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/integrations-and-the-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"accepting far less functionality than they should\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and shortchanging the overall impact and long-term success of their intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3VEbpm5vxSiYX8bgIYbnjU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mistake #1: Asking the wrong questions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In my experience, the most common question organizations ask potential intranet vendors is, “can you do integrations?”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The question is then accompanied by a long list of enterprise systems, usually without any context for what type of functionality they’re trying to achieve. The vendor says “yes” to this question. Of course they do. Not only is it what the company wants to hear, it’s exactly the response the sales process calls for – moving past roadblocks as quickly as possible to expedite the sale. It’s also a perfectly safe response. The vendor knows that, at the very least, they can always just link to these systems. They might even bank on the likelihood that a link is all you really want anyway.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what’s a better approach that would ensure you get the information you really want and need from the vendor? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4AxGeem5ph0KAgGOE1ANKj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By providing employees with easy access to everything they need to know and do, integrations can transform the intranet into an integral part of digital workplace strategy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Give thoughtful consideration to what you want the end-result of your integrations to be.  For example, what would a win for the applications team look like? In the case of ServiceNow, it would be fewer tickets. For the Concur team, it might be expense reports done correctly the first time. And for the most important stakeholder, the employee? Any and every integration should make access to tasks and information easier.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By understanding what you want as an end result from your integrations, you’ll be in a far better position to ask specific questions that add value to the vendor evaluation process, like, “Can you handle approvals from X,” or “Can you display a dashboard from Y?” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mistake #2: Letting vendors get away with a lazy answer to a bad question\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It goes without saying that a good vendor is never going to outright lie to you. But let’s be honest, reality sometimes needs to be embellished to make the sale. That doesn’t mean you should let sales teams get away with trying to appease you with easy answers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"wlfQSRCSv5OO0wYWS3VJe\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The onus is on you to do the due diligence necessary to ensure you get what you really need. In addition to understanding what value you hope to get from your integrations and making that clear to vendors, make sure to ask the right follow up questions, too.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do you integrate – do you build the integrations yourselves or use a third-party vendor? \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can you integrate with custom systems? \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can the integration target different experiences to different employees? (This is particularly important because different employees have different needs when it comes to interacting with enterprise systems. The difference between managers and non-managers is a good example.)  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can existing integrations be customized? (Just because a vendor offers an integration to a system doesn’t mean it will work for the same system that’s been customized for your needs. It’s important to understand these nuances because there could be additional time requirements and fees involved with making existing integrations work for your organization.)  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What if the back-end systems we’re integrating with change – how will your integrations adapt?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can you provide examples? \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mistake #3: Not understanding that each integration is a mini project of its own, independent of the intranet project\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Like most corporate initiatives, intranet projects are run on a pretty tight timeline. That’s fine, because timelines ensure that things get done. But organizations often hold the mistaken belief that the integrations are a sub task to the intranet timeline and should be done and ready to go as soon as the books are closed on the intranet project. That’s why so many organizations simply accept the links vendors pass off as integrations. Time has run out on the clock, so it must be time to move on and consider everything done. That’s just simply untrue. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1sCpCDv2Iq5vG1x7TPRkO6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplify the work day with integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ongoing effort to simplify the work day and delight your users is not time bound. That should be an integral part of the digital workplace's DNA. Integrations are part of this mission.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider this: out of the dozens of systems you’d consider creating integrations for, how many are likely to change or evolve over time, maybe even adding additional functionality that you’d like to see incorporated into the intranet experience? One or two every year, most likely. It’s for that reason each integration needs to be considered its own mini project that runs asynchronously to the implementation of the intranet. So, don’t try to implement them all at once. It overcomplicates things unnecessarily. Just plan on adding and improving integrations as you go, long after the official intranet launch date.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations are the ideal tool to secure the position of your intranet as a vital component of digital workplace strategy. But you have to get them right. So, start with the one or two integrations that would really drive engagement (not silly link integrations; integrations that WOW and delight) and get started! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid has extensive experience building integrations that enable organizations just like yours to connect seamlessly with top enterprise systems, such as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/oracle\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Oracle\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", SAP Ariba, SAP Fieldglass, Chrome River, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/servicenow\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", Concur, and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/microsoft-365\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microsoft\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". We can help you maximize your existing tech investments while also delivering personalized experiences to every member of your workforce. With over \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"50 pre-built templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" ready to implement or customize, the AI Assistant helps you launch integrated, AI-powered experiences faster than ever\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ebf8e706-5eee-577e-acfa-d71ad0c6c2df","title":"May 2021 | The Grid – Workgrid’s Newsletter for the Digital Workplace","externalTitle":null,"slug":"may-2021-the-grid-workgrids-newsletter-for-the-digital-workplace","publishDate":"2021-05-21T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png?w=600&h=255&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1SjHJpqvvAYn94UElYNpR9/e8995fa9656a92e06250bce3e0ea4e37/workgrid-newsletter-banner.png"}},"description":{"description":"This month’s edition of The Grid, Workgrid’s newsletter dedicated to the digital workplace, is focused on the future of work."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Preparing for the Future\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations have been making steady advancements with the digital workplace for many years now. The pandemic has accelerated this evolution, however, shining a bright light on what’s working and what’s not. Employee experience is now paramount as businesses universally prepare for whatever the future of work holds. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here are some resources to help with your digital workplace strategic planning.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Good luck! And as always, we’re here to help you create a modern, intelligent digital workplace that simplifies the work day for your employees. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Latest from Workgrid\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/05/11/guide-to-creating-effective-digital-workplace\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Guide] Creating a Digital Workplace that Improves Employee Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid’s Head of Product, Rob Ryan, discusses the importance of employee experience, the impact of EX trends on the digital workplace, and offers practical recommendations for building the digital workplace of the future. For more on improving employee experience, check out \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/05/11/guide-to-creating-effective-digital-workplace\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"this article\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"7IUv3drWnc25ppsdGPzYQ1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/04/26/integrations-and-the-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Blog] Integrations and the Intranet\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Frank Pathyil, Director of Business Development for Workgrid, discusses the disconnect organizations experience between the vision they have of integrations on the intranet compared to the reality they experience. He also covers the four distinct levels of integrations and provides guidance on which level organizations should seek to achieve. Check out this \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/04/26/integrations-and-the-intranet\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"blog post\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" for more on Integrations and the Intranet.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5ldylglPzMXpgGIA4uApid\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/05/10/formula-for-an-effective-digital-workplace-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Blog] Formula for an Effective Digital Workplace Experience\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Troy Campano, Chief Product Officer for Workgrid, shares his formula for achieving an award-winning digital workplace, along with stories from customers that have leveraged modern features and functionality on their intranet to drive digital workplace success. For more on the Formula for an Effective Digital Workplace, check out the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/05/10/formula-for-an-effective-digital-workplace-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"blog post\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1EOpC45Oz34EVSHXjomVx3\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What We're Interested in Lately\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"Here's what caught our eye in the world of employee experience and the digital workplace lately... \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From CMSWire\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/rob-ryan-want-great-employee-experiences-take-a-walk-in-their-shoes\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Want Great Employee Experiences? Take a Walk in Their Shoes\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"CMSWire talks with Rob Ryan, Workgrid’s Head of Product, about a number of importance digital workplace topics, including the importance of understanding employee need, and the biggest opportunities of remote work has brought to organizations?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From Deloitte\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www2.deloitte.com/us/en/blog/human-capital-blog/2021/predictions-workplace.html\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"3 Types of Workplaces in the New World of Work\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The digital workplace has changed so much in the past year and a half, it’s hard to know what to pay attention to. These predictions help demystify the different types of workplaces organizations will have to consider and adapt to in the coming years.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"From CMSWire\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-5\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.cmswire.com/employee-experience/the-future-of-employee-experience-a-qa-with-global-hr-industry-analyst-josh-bersin\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The Future of Employee Experience: A Q&A with Global HR Industry Analyst Josh Bersin\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"HR Expert Josh Bersin discusses his new model for employee experience, “continuous response,” a powerful approach that enables organizations to ensure their employee experience is adaptable to ongoing change.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"[Watch] Workgrid at a Glance\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-watch-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"5-minute on-demand demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" provides a brief glimpse into how Workgrid can provide\\nyour organization with a unified activity stream, personalized and targeted newsfeed, simplified access to key enterprise systems, on-demand answers to top questions, and more.\\n\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"6zOahBw4Xj84pcN6HaZMzr\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"23eca6ed-c6bb-592f-81fe-62eaf8d56e95","title":"Guide to Creating a Digital Workplace that Improves the Employee Experience","externalTitle":null,"slug":"guide-to-creating-effective-digital-workplace","publishDate":"2021-05-11T00:00-05:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2nMzF4on6g6zx8SOimuNHl/88a46e43448acb5d10357bb8865da8ea/RobBlog.png?w=600&h=400&q=60&fm=webp&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2nMzF4on6g6zx8SOimuNHl/88a46e43448acb5d10357bb8865da8ea/RobBlog.png?w=600&h=400&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2nMzF4on6g6zx8SOimuNHl/88a46e43448acb5d10357bb8865da8ea/RobBlog.png?w=600&h=400&q=60&fm=png&bg=transparent 600w","sizes":"(min-width: 600px) 600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":600,"height":400},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2nMzF4on6g6zx8SOimuNHl/88a46e43448acb5d10357bb8865da8ea/RobBlog.png"}},"description":{"description":"Building a modern digital workplace that meets the varying needs of your workforce can be challenging, but recognizing the critically important differences of employee experience vs employee engagement will help you reach your end goal."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overview\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the battle to build a modern digital workplace that meets the widely varying needs of today’s workforce, it’s easy to get lost in the nuanced differences between employee engagement and employee experience. Both are critically important to employee - and business - success. But it’s important to recognize that they are not interchangeable and require a completely different approach for optimization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For a brief refresher of Employee Engagement vs. Employee Experience:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5KXxDkCZj910sZTQGW6ycf\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For the purposes of this blog, I would like to focus on the employee experience (EX), along with the digital workplace trends that will impact the success of your workforce and your business in the coming year and beyond.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Impact of EX trends on the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We all know by now the pandemic caused a significant increase in digital transformation, with technology enabling widespread remote work in a way most organizations would never have believed possible. As a result, employee expectations have shifted dramatically. People now expect to be able to work whenever and wherever it’s convenient for them, with recent studies revealing more than half preferring to work from home part of the time.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This paradigm shift will directly challenge the archaic management practices that have been holding many businesses back. The aged factory mindset of ‘presence equals productivity’ is no longer valid for most knowledge workers.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fancy offices and state-of-the art facilities will no longer be the perks and evidence of business success. Instead, there will be an increased focus on meeting employee needs as organizations recognize the importance of EX due to its known impact on customer experience, revenue growth and the ability to attract and retain top talent.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3PSpbpB9uXonaMJVPZhgay\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"EX: 'The Journey' and 'The Moments'\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rAs internal conversations begin to accelerate around improving EX, there has been an increased interest in looking in two inter-related areas of EX- the macro ‘Employee Journey’ and deeper more nuanced ‘Moments that Matter’.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ‘Employee Journey’ represents the entire lifecycle that begins even before an employee is hired within your organization; to when they walk out the door for the last time. With the move to more hybrid work models this refocuses the conversation on the key employment stages: pre-hire, onboarding, development, engagement, and even through offboarding. There’s a growing impetus to look deeper into the routine day-in-the-life experiences and friction points - particularly around technology touchpoints.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Taking a deeper look, if you were to stop and ask an employee what their most easily recalled workplace experiences are, they may not readily respond with the daily struggles of access, context switching, information discovery - but – more anchor on the handful of ‘Moments that Matter’ that are personal. These are the extremely impactful center-stage instants that range over the employee journey. For example, being passed over for a promotion, getting injured at work, paternity leave, sometimes even seasonal experiences like, changing benefits.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1HMPKiigfdusvJmGVluf3t\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Recommendations for Building the Digital Workplace of the Future\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many recommendations to help you take advantage of trends like these. However, all of them start from the same foundational premise:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7dFzqM8Y2liZOk44NTmMJ8\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take addressing 'moments that matter'. To make the most of this opportunity, organizations must understand which specific moments influence their employee’s perceptions. Since these events vary by company, employee demographics, region, etc., it isn’t as simple as applying best practices that worked for other successful companies. Each organization needs to gather their illustrations, sentiment, and stories from the perspective of their own employees. By doing so, patterns will emerge that uncover opportunities and make it clear where to concentrate EX efforts.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With these moments identified, whether it’s first week onboarding, benefits election, and others - organizations can search for ways to simplify, align, and optimize to ideal expectations.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, if first week onboarding has become a rather frustrating experience for employees consider how the Digital Workplace can begin to reshape these events into more positive experiences:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Do you understand the situation in the words of the employees?\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the current state – technical and cultural?\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is the idealized state– technical and cultural?\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Have we delivered a first week experience that’s personalized and contextual?\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Have we centralized important acculturation points and tasks to save employees time?\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Have we reduced the friction that typically comes from interacting with complex enterprise systems, processes, people?\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are the arears and improvements that need to be made for true EX and digital workplace transformation to take place.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the most common macro challenges is irritating context switching and a fragmented technical landscape. This can be easily mapped to the employee journey. The Digital Workplace can help reduce the friction by minimizing the time employees spend switching between apps, tasks, and projects with the help of smart notifications. Or provide immediate access to the key information employees need such as alerts, pay slips, benefits, directories, or subject matter experts.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Next, it’s important to communicate with employees about the changes that are being made. Transparency in all efforts to improve the employee experience will be invaluable in letting employees know that you understand their challenges and are taking proactive steps to address them. Periodic pulse checks and sentiment surveys are a great way to keep the momentum going and to ensure you’re always in tune with what matters most to employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Closing Thoughts\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While we all know the world has changed – people have not. If business leaders can step back, understand the workday and world as it appears to our employees, remove a bit of the chaos from their day and provide them the means to do their best work we can create Digital Workplaces that foster the type of employee experience we all want - modern, personalized, and human centric.\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"8865cee8-e439-5111-bf85-7632c02f9d0a","title":"Formula for an Effective Digital Workplace Experience","externalTitle":null,"slug":"formula-for-an-effective-digital-workplace-experience","publishDate":"2021-05-10T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Internal Communications","backgroundColor":"#AFDAE9","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/06wyd1Nbt90zUrBhkoPgY/3817f60508de7e85b84e10da3dc68431/Employee-Experience-Office-Stock-1920x1080.png"}},"description":{"description":"What is a digital workplace and how do you make yours successful? The formula for success is the combination of productivity, communications, and experience. Ultimately, for employees to operate at their fullest potential, they need simplified, user-friendly technology to support the work day."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are lots of different kinds of formulas that have impacted the world as we know it today. There are the formulas behind soft drinks like Coca-Cola and Pepsi that are closely guarded. We learn the formulas for different color combinations as kids, like red + blue = purple, yellow + blue = green etc. And then of course there’s E=MC2, a formula that we all recognize as important, even if we couldn’t necessarily explain why.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But did you know that there’s also a formula to help build a better digital workplace?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"(P+C)*E, or Productivity + Communication X Experience = an award-winning digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1AYI4T4fYkjDcExm2dgxnl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This formula began to take shape from \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf?utm_campaign=workgrid-organic&utm_medium=social&utm_source=linkedin&utm_content=formula-for-digital-workplace&utm_term=troy-campano-linkedin-article\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"our experience with Liberty Mutual Insurance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" when, in 2013, the internal digital workplace team was tasked with improving the employee experience for the company’s global workforce of more than 50,000. Many of our disparate, employee-facing systems had become siloed, which reduced user satisfaction and lowered overall productivity.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It really solidified, however, when I served for several years as a judge for the DWG Intranet/Digital Workplace Award. It became apparent that the issues Liberty Mutual faced were common ones, and it was equally clear that forward-thinking companies were all solving them the same way – by building digital workplaces that focused on improving productivity and communication by improving the employee experience.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, what we learned was that for employees to operate at their fullest potential, they needed to be abstracted from the technological complexity of the enterprise. That’s how we came up with the concept of the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital experience layer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Digital experience layers separate the user experience (UX) from underlying source systems, giving organizations the flexibility to control and design experiences that meet employees’ need for a simpler experience by helping them fulfill their intent (e.g. accomplishing routine tasks with fewer clicks) - all while maintaining investments in the best-of-breed business applications that keep business running.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"NojAwDS966RQSxb1V02Zu\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Experience layers make it possible to pull together everything employees need to know right now, from alerts, forms and approvals to tasks and reminders, etc., all into a single cohesive experience that gives employees a more consumer-like way to interact with technology.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But this isn’t about just implementing technology and hoping it gets adopted. Providing users with a modern digital experience has to start with taking an experience-led approach to the digital workplace. Understanding what each persona in the workplace needs and then using that information to push personalized, contextual information to them so they don’t have to waste valuable time trying to find it themselves. If you can accomplish that, then you can provide a great experience for your workforce while still taking advantage of the best-of-breed systems and applications your employees and business rely on.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To find out more about how we accomplished this and to get insights into the eight digital workplace trends you need to know for 2021 and beyond, check out the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-webinar-formula-effective-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Formula for an Effective Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on-demand now. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"af425076-ce69-5209-996f-8f2c41ecbd5f","title":"Workgrid April 2021 Product Updates","externalTitle":null,"slug":"workgrid-april-2021-product-updates","publishDate":"2021-04-27T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Integrations help streamline the digital employee experience and make it easier to engage with enterprise technology. And this month we have an integration enhancement that's sure to delight users. Read about this and other updates in the latest blog."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This month we have an exciting update on our ServiceNow integration to share. We think there's a pun in there somewhere about it being an inte-great-tion, but it clearly needs work. Read more about it and the updates to Publisher, Survey, and Workflows happening this month. \\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integration Updates\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid integrates with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to support service catalog request approvals. Our enhancement this month enables item-level approvals, along with multi-approvers and delegate approvers. Previously, item level approvals were not possible, and requests could only go to one individual.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Requests are automatically delivered as Smart Notifications within Workgrid to the approvers and submitters, thereby allowing users to track and update their requests without needing to log into the ServiceNow application.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6zwJHiNFd2kMJ7lw0J9rKX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Publisher & Survey\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Publisher and Survey admins now have access to notification sources. This new access allows them to edit and customize the source of their specific notifications, which could include department names, posts on behalf of someone else, and so on. Previously, only space admins had access to notification sources.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3aN7oao8boi1jfMzqxv7qV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflows, Apps & Chatbot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Audience targeting has been expanded in Workflows, Apps, and Chatbot Q&A to now include individuals - like admins find in Publisher and Survey. When users click the dropdown for Audience Targeting, they can choose \\\"individual\\\" and identify that individual by name, email address, or employee number - or even target multiple individuals easily by adding new targeting rules. This enhanced functionality enables small-scale testing and micro-targeting.\\n\\nUsers can now schedule their workflows and see their current status right from the builder. After a trigger and action are added, users will see \\\"Publish\\\" and \\\"Save Draft\\\" buttons.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"8a84a10f-e573-51d7-87d6-5d410731e1a3","title":"Things You Wish You Knew About Integrations and the Intranet ","externalTitle":"Integrations and the Intranet ","slug":"integrations-and-the-intranet","publishDate":"2021-04-26T00:00-05:00","editorPick":false,"category":[{"title":"Integrations","backgroundColor":"#00DC81","fontColor":null},{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5UQnPZjSVQ9v726xP2So9G/99848541022fdd5fb53fb0fae4c29527/intranet-stock-photo.png"}},"description":{"description":"Integrations with your enterprise applications and existing intranet system can help support a digital employee experience that creates a simplified workday."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations looking to conquer their employee experience challenges need to start by modernizing their digital ecosystems. Easier said than done. Most intranets are a jumbled mess of information silos and inaccurate information, complicated by a cumbersome technical landscape. The primary blame for all of this is lackluster integrations. Poor technical integrations lead to a whole host of problems for businesses, including increased context switching, poor personalization, and a complete miss on the entire point of the digital employee experience - Getting. Work. Done. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is an integration?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From a technical perspective, integrations are exactly what they sound like, the functionality of different systems and applications intermingled to create a custom experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6N6HCnAeuAnfNA9pJDgBdd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As it relates to the digital workplace, integrations are fundamentally revered for the significant improvements they can offer the employee experience. Done right, integrations extract the key aspects of core systems and synthesize them into a central location, dramatically simplifying the work day for employees. They help employees complete required tasks that span multiple systems, all from the same experience, weaving everything employees need to know and do into the flow of their work and eliminating the mental load of context switching.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations and the intranet; vision vs. reality\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a beautiful vision, isn’t it? An intranet that offers easy access to the basic tasks and information employees need most, such as time off balances, payslip details and system approvals, all within a single experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, achieving that kind of kind of modern intranet experience is the type of dream that usually dissolves in a haze of mist before you can get to the good part. It’s the kind of unfulfilled expectation that reminds me of the movie Grease (I know, feels like a leap, but let me explain).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Danny Zucko’s vision for his 1948 Ford Convertible, Greased Lightening, is of a gleaming, souped up hot rod in Kandy Red finish, with tons of customizations and embellished bumper-to-bumper with white lightning bolts.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"HAuCte97wy60vrBNOYLCc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The reality of the vehicle, however, was not nearly so awe-inspiring.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The rebuilt car that raced on Thunder Road was undoubtedly improved from its original dilapidated self. It sported a fresh coat of white paint, a new windshield and hubcaps, and even an understated lightning bolt down the side. But they were nominal, surface level aesthetic improvements that fall far short of the dream he envisioned for it.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"ia5E6hFtkdN6NFqhocZKC\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s the disappointing reality most companies face when they attempt to use integrations to modernize their intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The vision they conjure is of a sleek, modern experience where simplicity and ease rule the day. They expect integrations to make it easy to find information, complete tasks in a minimal number of clicks, and enable employees to access everything they need from a central command center so they can complete routine, low-value tasks easily within the flow of high-value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It sounds \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"awesome\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", right? Organization would be crazy not to chase that dream.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, that dream often doesn’t live up to the expectation. Why? Because using integrations correctly is challenging. It takes specialized knowledge and hard work, on top of all the other challenges a project like building a modern intranet already entails. Integrations can also be confusing, with lots of imposter functionality posing as integrations when in reality its nothing more than halfway measures that create the appearance of a simpler work day.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, that’s where organizations usually get stuck. They decide that it’s just easier to build a pretty interface that provides employees with links to the resources they need. Why not, they’re the same thing as integrations, right? Not really, no.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Links are not integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s important to understand up front that links are not the same as integrations. They’re a step in the right direction and they do make it faster for employees to access the systems and resources they need, but that’s really the extent of their usefulness.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They’re also a little bit of a crutch. Organizations that take the easy path of using links instead of fully functional integrations are missing out on huge opportunities to improve both their digital workplace and the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That might sound harsh, but the reality is simple: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Information workers switch windows on average 373 times per day or around every 40 seconds while completing their tasks, according to a Microsoft study.” \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"(Source: \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.vox.com/platform/amp/recode/2019/5/1/18511575/productivity-slack-google-microsoft-facebook\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vox\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This tech sprawl is getting worse every day, and it’s further complicated by the fact that every enterprise system has its own set of stakeholders, each with their own business objectives. It’s a little bit of a wild west mentality that leaves employees struggling to deal with the ramifications of separate experiences and logins for every application they interact with. \\n\\nThat’s why it isn’t advisable to offer employees centralized access to a bunch of links and then call it progress. They were accessing those systems anyway. You haven’t made their experience easier, just a little faster. It’s a bait and switch that undermines true digital workplace transformation efforts.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The 4 levels of intranet integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re thinking about using integrations to modernize the intranet and improve the digital workplace experience, there is a right way and a wrong way (well, a few wrong ways, actually) to approach it. Here they are in a nutshell: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4He4I8KnVijVNzBpstqghR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Clearly there’s a big difference in functionality and utility between levels 1 and 4. And which level your organization is at will have a big impact on the success of your digital workplace and the quality of your employee experience. So let’s take a closer look at each of these stages and what the experience of each is like for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Level 1: No integrations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are on their own to find the systems and resources they need. This “every person for themselves” approach costs workers (and organizations) a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.loom.com/blog/cost-of-context-switching\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"40% decrease in overall productivity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Level 2: Link farm to existing systems\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the stage that many organizations find themselves in, a comfortable rut where employees at least have a centralized launch pad for accessing the resources they need. It speeds up the navigation between systems but doesn’t facilitate any benefits beyond that. It’s better than nothing, but not by much.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6FTys1hIVxw3YqO4qnWxye\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Level 3: Visually appealing link farm with single sign-on\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This type of intranet experience gives the initial appearance of being exactly what it needs to be. It looks nice, seems to offer everything an employee could want, and the addition of single sign-on even eliminates the pesky issue of having to log into critical systems separately. But that’s the trap. This level of functionality only seems helpful. Sure, it might make it faster and easier for employees to get into the systems they need, but once they’re dumped unceremoniously into that system, they still don’t know where they need to go to find information or complete tasks. The end result is that time is still wasted, employees are still frustrated (maybe even more so now that they feel like they’re the victims of a bait and switch), and you aren’t much closer to a modern digital experience than you were with the link farm.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7Ll9wp3eGrBsrTKaXh0wYH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Level 4: Full integration that weaves the functionality of disparate applications into a single experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is the holy grail of intranet experience, the level that every organization should aspire to achieve. Integrations are used to abstract important tasks and information from key systems where they are displayed in a central location, creating a single experience for everything employees need to know and do. This experience layer approach enables organizations to maximize investments in existing technology and provide every employee, from frontline and deskless workers to the more traditional office-based workers, with just the features and functionality they need, no matter where they are. It also enables them to better control the employee experience, rather than let it be dictated by a collection of disparate tools and systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6KAq0uI2HcsfaROPZMSSgr\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Success in action:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How Workgrid helps organizations use integrations to deliver a modern digital employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The value integrations can bring to intranets and the digital workplace is clear, but as we’ve discussed, implementing them can be challenging. That’s why many organizations are eliminating those challenges with the help of Workgrid.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s AI Assistant transforms the way employees interact and engage with enterprise technology. With integrations to todays most widely used enterprise systems, Workgrid gives employees access to everything they need to know and do, when they need it, all from a unified experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Case Study\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance Company is a hallmark example of how organizations are using Workgrid to simplify the work day for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A diverse and dynamic global company with more than 50,000 employees worldwide, they began struggling with a common enterprise problem: many of its disparate, employee-facing systems had become siloed, reducing user satisfaction and lowering overall productivity.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By implementing Workgrid on top of their existing intranet, Liberty Mutual was able to:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"a variety of approval notifications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" from a single location with integrations to SAP Ariba, SAP Fieldglass, ChromeRiver Expense Management, and more. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offer \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/actions\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"microapps that provided employees with a streamlined, centralized experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for accessing the company’s time off system, payslip information, company directory, incentive plan, and talent metrics reports through the use of integrations to Oracle, PowerBI and a number of custom-built solutions. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/answers\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"natural language chat interface\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that enabled employees to reset mobile phone passcodes and submit support tickets through integrations with Mobile Iron and BMC Remedy.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1oYbcpvCV4H80XRL3KhnmP\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"All of which was delivered in a personalized, contextual experience based on employees' role, department and location.\\n\\nIntegrations are also an incredibly powerful tool for providing frontline workers with the same level of access to tools and resources that their desk-based colleagues enjoy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Using integrations to achieve digital workplace excellence\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The vision of what organizations are trying to achieve with their intranet and digital workplace projects is clear. They want a modern, streamlined experience that simplifies the work day for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They want Greased Lightning.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And that vision can become a reality more easily than you think. Workgrid has extensive experience building integrations that enable organizations just like yours to connect seamlessly with top enterprise systems, such as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/oracle\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Oracle HCM\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", SAP Ariba, SAP Fieldglass, Chrome River, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/servicenow\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ServiceNow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", Concur, and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/integrations/microsoft-365\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microsoft\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". We can help you maximize your existing tech investments while also delivering personalized experiences to every member of your workforce.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about Workgrid integrations and our collection of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/templates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"over 50 pre-built templates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to help businesses get up and running even faster with an AI Assistant.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7da48f5a-9c89-5589-af98-1552c3cb9204","title":"Workgrid March 2021 Product Update","externalTitle":null,"slug":"workgrid-march-2021-product-update","publishDate":"2021-03-30T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Sometimes small changes are the biggest delighters - like being able to upload and change your own profile photo or easily copying something you've already done so you don't have to start from scratch. Read more about some small but impactful changes we made this month in our latest product updates post!"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They say small change can make a big difference, and we think this is true. And while a new product or feature is exciting, so are the small iterations that help you save time and streamline your day. This month we have several small updates that we think will make a big difference for users.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflow Enhancements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Admins and users will find new functionality that saves them time and simplifies their work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Clone existing workflows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" with ease. From the Workflows Menu, click on the kebab menu of a specific workflow's status and select 'clone'.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5MPIVTOptWK1sp3XHvTasV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A scheduler enhancement for manual triggers lets users key in a time to send a workflow. This change makes it easier and more intuitive to schedule a workflow, but users can also continue using the selector if they prefer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"38ETlbXAmlEk4Vg1mi42a6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When users receive a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"notification for a new list or assigned task\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", they also receive information about where to find that list or task.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3E101nELl4FC6mKUZuSg37\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"UX Improvements & Personalization\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Several updates within the console improve user experience and allow for more self-service personalization.\\r\\n\\r\\nUsers working with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Publisher\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Survey\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" will see that the flow for creating summary and detail cards has been simplified. Both are now created on the same screen.\\r\\n\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Multiple language\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" support is now available for static text. Static text includes dates, all labels, such as 'To Know', and messages, like \\\"Loading your events.\\\" Users can select from 13 languages in the settings menu.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2tWohBr4bQeoRJTRS4Xho8\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Users searching for colleagues in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"People Search\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" must enter at least three characters before results are displayed - and entering more helps narrow the search. Users looking for manager information in the 'Organization' hierarchy drop down will see one level up.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4MWYrWiiY7agX8MsxLtAM1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e0e0cf0b-8c50-5d13-bf51-da8012405475","title":"Digital Workplace Trends 2021","externalTitle":null,"slug":"digital-workplace-trends-2021","publishDate":"2021-03-18T00:00-05:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2X3kClWu2pFbkFDILwHIIh/72b6c0125a9670b57acdc838835f9a6a/Digital-Workplace-Trends-Stock_Photos_1920x1080.png"}},"description":{"description":"The path to digital workplace success begins with understanding – and capitalizing on - the trends that will shape digital workplace success in 2021 and beyond. Here are perspectives from three industry experts  on what organizations should be focusing on in the coming year. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of the digital workplace\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2020 was the year of making things happen.\\r\\n\\nDriven by a global pandemic that no one saw coming, organizations got their entire workforces up, running, and functioning remotely - virtually overnight. The digital workplace was advanced by decades in a matter of weeks, a feat of massive scale that was handled with impressive speed and resiliency.\\n\\nBut now what?\\n\\nWith everything shifting to digital, forcing the rapid deployment of an endless array of digital tools, today’s digital workplace is more fragmented and complex than ever before. Organizations are dealing with more digital tools and resources than they could have imagined. They also carried over some historic challenges that complicate matters even further.\\n\\nThe typical organization of today is dealing with: \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Systems, data, and communications that are being maintained in siloes, which makes it hard for employees to be productive, share knowledge and maintain culture\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Applications being purchased in a decentralized manner, making it almost impossible to achieve a strategic vision for the digital workplace, and \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A lack of cross-departmental collaboration \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This, coupled with no formal ownership of the digital workplace experience, makes it next to impossible to achieve the modern, next-level digital workplace experiences employees deserve.\\n\\nThat’s a problem, because the digital workplace has moved from being a “nice-to-have” to a “must-have.” In many cases, the digital workplace is the only workplace some employees have, but there’s a clear spotlight on what’s working and what’s not and it’s got to be approached correctly if organizations are going to quickly scale solutions that offer seamless experiences for employees.\\r\\n\\nSo how can organizations get there?\\n\\nThe path to success begins with understanding – and capitalizing on - the trends that will shape digital workplace success in 2021 and beyond. I recently spoke with three industry experts during our 2021 Digital Workplace Trends Webinar to get their take on what organizations should be focusing on in the coming year.\\n\\nI started by talking Brett Caldon, CEO of Workgrid, about the first trend, reimagining the intranet and digital workplace as a productivity hub.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Trend #1: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reimagining the Intranet & Digital Workplace as a productivity hub\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no question that having an effective digital workplace has become table stakes with everything that’s happened with the pandemic. It’s got to be approached correctly if employees are going to have the tools and experiences they need to be successful. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q: How can organizations ensure employees have the right tools and digital experiences they need to be successful? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" There’s a lot of talk about the changes taking place with the digital workplace. Nothing highlights those changes more than the fact that organizations often have different perspectives on what their digital workplace is and even use different terminology when referring to it. For example, some consider their intranet to be the entirety of their digital workplace, while some customers we talk to are working towards creating a broader “digital headquarters.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regardless of what you call it, a modern digital workplace needs to be more than simply offering employees a handful of different links to the systems they need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4j4dkU3aWbmNwXjraIjml6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\rSuccess will come from creating a digital workplace that’s focused on productivity and thinking about it as a productivity hub that’s designed to facilitate seamlessly interact with technology. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1mpwvrFjGwTWElEQgWumMl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This focus on productivity, along with wellness, are two very large trends we are seeing in the digital workplace. In fact, wellbeing was becoming more of a priority on the organizational agenda even before the COVID-19 pandemic. It was actually the top-ranked trend for importance in the 2020 Deloitte Global Human Capital Trends study, with 80% of 9,000 survey respondents identifying it as important or very important to their company’s success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2tFOIu5snOFK0OxLazqtvU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It makes sense. Employee well-being relates directly to the digital work environment you provide for employees. Organizations need to make sure they’re providing the tools and resources employees need to have an engaging work experience and can be perform at their best.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q: Can you share the criteria that will be key to success in supporting the employee experience?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" To begin with, a digital workplace should provide employees with a centralized location for accessing all of their key transactions and approvals. \\r\\n\\r\\nThat has to be a priority, because the typical workforce loses a ton of productivity every single day just logging in and out of the different systems they need to get their jobs done. But having many disparate back-end systems doesn’t have to mean a fragmented front-end user experience. \\r\\n\\r\\nThe more that the digital workplace can consolidate those resources into a single location, the faster workers can do what they need to do and get back to focusing on the high-value work that drives value for the business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6OUYIWyRjSBT1UZW8uqxpG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now this isn’t to suggest that there’s a one-size-fits-all solution to this. These resources have to be centralized where employees are – and that’s going to be different for every employee and every location and every circumstance. For each individual employee you have in your organization, there’s going to be a different preference for how they choose to work.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s why an effective digital workplace needs to have multiple doors and entry points that can accommodate different user habits and work scenarios. \\n\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some users may find it useful to have everything consolidated right into the intranet, while others, such as frontline workers, may never navigate to the intranet. Organizations need to think about what types of interfaces are appropriate for each employee type. Some users will need to access their digital workplace from mobile, while others may spend most of their time in a workstream collaboration tool like Slack or Microsoft Teams, where you may want to consider integrating a stream of information and notifications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q:  What other criteria will be critical for a modern digital workplace?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Yes, A modern digital workplace will also need to provide a personalized experience for employees. \\n\\nThink about your own experiences as an employee. It’s a common occurrence to be overwhelmed with notifications flooding our inboxes with information that isn’t relevant to us. How do we respond to that overload? Chances are, we tune it out. Then everything gets ignored and important information that we do need gets missed. \\r\\n\\nOrganizations are sitting on a ton of data about their employees that they can be putting to work to deliver just the right information to the right employees at the right time. How effectively they can use that data to create a personalized experience for employees will have a big impact on the effectiveness of their digital workplace in the coming year.\\n\\nThe reality is it all comes down to experiences.\\r\\n\\nAn effective digital workplace is one that focuses on the employee experience. Where employees’ digital interactions at work are as personalized, timely and intuitive as the digital experiences they encounter in their everyday lives. To achieve this, the focus should be on putting employees at the center of the experience and delivering a digital work experience that simplifies their work day and helps them become more productive and engaged.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"32UGHb0QYZn2nCsfMLH04w\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Achieving this doesn’t mean organizations need to run out and start purchasing all sorts of new technology. In fact, it’s just the opposite. It’s best to take full advantage of the resources that are already in place, such as the investments that have been made in core enterprise systems, like HCM, procurement, and time management systems. A lot of time and money has been spent on those technologies. They’re best-in-class, and businesses relies on them to operate at peak efficiency. It only makes sense to get the most value out of them that you can.\\n\\nBut let’s be honest. Individually, those systems don’t always offer the best user experience for employees. They’re great for power users who spend most of their day in them, but for average employees who just need them occasionally to complete a simple task, they can be frustrating and time-consuming to interact with.\\n\\nThis is a long-standing challenge that organizations have had to deal with, but it doesn’t have to be a roadblock any longer. You can build a digital workplace that creates an abstraction layer that insulates workers from the complexity of your enterprise technology. That way, power users can still work directly in the systems they need, while everyone else has a single location for the specific functionality they need for their situation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"rmOXs4epxgl8ohHZ6D9Xt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For the second trend, the importance of IT and HR collaborating to build a cohesive, effective digital workplace strategy, I spoke with Melanie Foley, Executive Vice President and Chief Talent Officer for Liberty Mutual Insurance.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Trend #2: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The importance of IT and HR collaborating to build a cohesive, effective digital workplace strategy\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building an effective digital workplace is very much like the old saying “it takes a village.” It requires input from all major stakeholders across the organization, from internal communications, IT, HR, facilities management, etc. But it’s not enough to be just a team sport. There also needs to be formal ownership of the digital workplace to ensure that each department’s priorities are met and that the experiences that are delivered to the employee are cohesive and empowering, rather than siloed and frustrating.  HR will certainly play a big role in building an effective digital workplace for 2021 and beyond.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q: What do you think is the importance of IT and HR collaborating to build a cohesive and effective digital workplace strategy that improves the employee experience?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"As an HR leader, I know how important a positive employee experience is.  At Liberty, we define employee experience as the interactions that our employees have every day with our company, and the feelings and impact that these interactions have on them. Employee engagement is an outcome of the experience. If we want to increase employees’ engagement, we need to improve their experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7ud1qoMpF9QJ4mrr2rfEeT\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Because our day-to-day interactions are increasingly digital ones, our Digital Experience team is part of our Employee Experience organization, so that we can look at the holistic digital experiences we offer our employees.\\n\\nKey moments for employees tend to span across functional silos. To improve employees’ experiences, we need to focus on these moments and not let our structure get in the way of doing so. And that’s why we centralized our digital product owners. This allows the product owners to bring disparate applications and systems together and deliver an improved experience through a digital experience layer. Workgrid is a critical part of our digital experience layer.\\n\\nOur Digital Experience team is partnered with our IT organization to expand and improve this digital experience layer globally.\\n\\nThe pandemic has made it clear that HR and IT now have a growing priority to work together to ensure new technologies not only address complex business issues, but also meet the expectations of people who use them.\\n\\nUltimately, we need to rethink the partnership that has historically existed between HR & IT If we expect to be able to deliver a truly modern digital workplace. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q: Can you share with us your thoughts on how you’ve seen HR’s role changing to make this shift to deliver “experiences” and how you’re working with IT to deliver on this promise?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"We’ve all agreed for quite some time that the employee experience needs to be a foremost consideration in anything we do as a business. But more than that, employee experience needs to be considered as part of a holistic, enterprise-wide strategy. That’s why we are putting such a focus on our Global Employee Experience work, and the role that digital plays in our employees’ day-to-day experience.\\n\\nYes, it’s certainly an HR “win” to roll out a series of apps related to wellbeing, productivity, etc. But the impact of those efforts is decreased if they aren’t an integral part of all the other initiatives taking place across the company.\\n\\nHR has the leadership role of understanding the needs of employees and how to improve their experience throughout moments that matter to employees. So it’s important that HR and IT work together to understand what employees really need – what their workflows are like and what their limitations are, both technically and personally.  By doing so we can work with IT to collaboratively focus on how technology can be used to deliver experiences in those moments that are more relevant.\\n\\nOur goal in working together is to deliver exceptional experiences for employees that simplify their days and help them become more productive, engaged, and collaborative. Employees’ technical interactions at work need to be personalized, timely and intuitive. They deserve user experiences like the consumer brands they’re accustomed to using in their everyday lives, such as Amazon and Netflix. Ultimately, if our goal is to effectively retain talent and keep employees engaged, we must actively listen to employee feedback and look for opportunities to support our employees and provide an employee experience where they can be their best - personally and professionally. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We use Workgrid to help achieve this. With Workgrid, we can hide back-end systems from employees, masking complex architectures with a modern interface that helps employees work more effectively. This kind of digital workplace platform helps us centralize access, create personalized experiences and maximize our existing tech investments.\\n\\nFor our third and final digital workplace trend, modern technology driving the execution of digital workplace strategy, we spoke with Gillian McCann, co-founder and CTO of Workgrid.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Trend #3: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modern technology drives the execution of digital workplace strategy \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The workplace has changed more in the past year than it has in the last ten years. There’s a lot of work organizations will need to do to keep up with the pace of change we are seeing for the digital workplace. But what got us here, won’t get us to where we need to be given the fact that the very nature of work has changed. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q: Can you share with us the modern tools and approaches organizations will have to adopt in order to build a successful digital workplace in the coming year and beyond?  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A:  \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"To begin with, Citizen Development and No Code (App) Development are going to be a huge driving force in 2021.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3OkKHt2Dsw4dyXeqI34mit\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s because today, every company is a software company. They need to build more applications to improve operational efficiency, drive innovation, and generate revenue. Unfortunately, there’s a shortage of skilled developers. Citizen development enables organizations to empower non-technical employees (citizen developers) to build applications and experiences will help quickly scale app development to the pace that is needed.\\n\\nThis ability is critical because companies are under more pressure than ever to increase optional efficiencies and be more agile, building experiences faster to meet their business needs. Through the use of no-code app development, organizations can create experiences that align to their unique needs, such as building modern user interfaces, automating repetitive tasks, delivering notifications or reminders and even streamlining approval processes – all in a fraction of the time and effort it would take to build something from scratch. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Q: At Workgrid, we are working on enabling our customers with more no-code offerings to build experiences. Can you share some details here on what’s coming?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A:  \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Yes, I’m very excited with the work we’re doing. What we’re working on at Workgrid is functionality to enable organizations to build no code experiences in the form of microapps, chatbot, and smart notifications, and actually integrating those experiences directly into their digital workplace.\\n\\nThis changes the game because what we see with the large enterprises is that while they often find the idea of our out-of-the-box apps to be very useful, they can’t take advantage of them “as-is” because their businesses are unique, with back-end systems like Workday, ADP or ServiceNow that they’ve customized to suit their specific needs. \\n\\nBy offering a no code app builder, our customers can design front-end experiences with the fields and nuances that matter to the unique needs of their employees and business.\\n\\nThere are other trends that I think will also have a big impact in the coming year.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automation in the digital workplace \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automation should also play a critical part in the modern digital workplace. It just makes good, basic business sense.  The more routine processes and procedures we can make happen automatically, without human intervention, the more time and frustration we can all save to spend on more strategic work.\\n\\nLet’s consider onboarding, for example . It’s a time-consuming procedure to administer, with dozens of steps and tasks – many of which are paper-based – that someone in HR has to manually arrange. It also has to be coordinated with all the other departments that are involved across the organization, like finance, IT, security, etc.\\r\\n\\nNow there is of course a certain level of efficiency that can be gained from doing this process repeatedly over the course of time. But even that is very limited, because processes like onboarding aren’t the same for every single employee. They differ slightly, or maybe even a lot, based on factors like am employee’s geography or role.\\n\\nBut imagine if you could automate that entire process and make it personalized for every single employee? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How much more efficiently would things run, and how much better of an experience could you deliver if you could give your workers a tailored experience using customizable workflows that deliver personalized tasks based on attributes like persona, business unit, location, job level, and more?\\n\\nBetter yet, what if those tasks could be delivered sequentially, at pre-determined points throughout the entire journey of a process, so a procedure like on or offboarding that usually takes weeks or even months to complete can take place smoothly and in the appropriate timeframe, without the risk of steps being missed along the way?\\n\\nThese are the kind of efficiencies smart organizations will be working to implement in their digital workplaces in the coming year. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Artificial Intelligence & Chatbots \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI and chatbots will also be a major area of focus in 2021.\\n\\nFor one thing, AI will facilitate human productivity, taking on the high-volume, low-value work  that distracts us all from the strategic thinking that only we as humans can do. It’s going to augment our roles, handling all of the routine administrative work like submitting service desk tickets, booking meetings rooms and travel and things like that that distract us from the meaningful work we were hired to do. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Hh4S9DZoOn6kO2MhEjp4q\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Part of how this will happen is that chatbots will become personal assistants throughout the organization. It’s the natural progression of AI in the workplace, with employees relying on AI powered chatbots to help them find information,  alert them to tasks that need to be completed and make proactive recommendations on things like training courses, freeing up their time and energy for the tasks that truly drive business value. \\n\\nThe importance of all of this is driven by the fact that the digital workplace is going to be the only workplace for many employees for the foreseeable future – possibly forever. Making sure that the experiences our employees have within that Digital workplace are as intelligent, seamless and friction-free as possible falls to us - modern technologies are the key to making it all happen.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To find out how other organizations have used Workgrid as a productivity hub to improve the employee experience for their workforce, check out this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"case study with Liberty Mutual Insurance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e278d255-9c9a-52c0-aba5-99f197147e11","title":"Workgrid Becomes DWG Institute Partner","externalTitle":null,"slug":"workgrid-becomes-dwg-institute-partner","publishDate":"2021-03-15T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/34m2rxCMrBwvi3xr3KFOsQ/c3bee2573eac696242b2e6c1c34b4135/startup-594091_1920.jpg"}},"description":{"description":"Workgrid is proud to announce that we've been selected as the Digital Workplace Group’s inaugural DWG Institute Partner! Read on to learn more about the benefits this exclusive honor will provide for both Workgrid customers and DWG members."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Filling the Need for Ongoing Digital Workplace Education\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The realm of employee experience and the digital workplace has been in a constant state of growth and change for more than a decade. The evolution of the space has been exciting to watch, but it’s also been challenging to keep up with all the changing technology needs, especially during the ongoing pandemic.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully, having access to reliable, practical guidance and advice has made it possible for organizations, tech providers and practitioners to work together to improve and reimagine the way we work, both today and in the future.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3bJBMFIlE3nxq4Th2ranOt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"DWG Institute Partner Program\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the spirit of this need for ongoing education and collaboration, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is proud to announce that we have been selected as the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/2020/11/18/paul-millers-digital-workplace-predictions-for-2021/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Workplace Group’s\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" inaugural \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/dwg-institute/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"DWG Institute Partner\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". This is an exclusive honor, given DWG’s diligence in only engaging in trusted relationships, and we look forward to the benefits our partnership will yield for DWG members and customers alike.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rWe are excited about this partnership for several reasons. For one, it gives us the opportunity to participate in an ongoing, open dialogue with DWG members and their wider practitioner audience as they help us to understand the needs of today's leading organizations. We are also looking forward to leveraging DWG's extensive knowledge and history within the digital workplace. This will enable us to continue to deliver award-winning digital workplace solutions that provide the features and functionalities organizations need for long-term business success.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Advantages of the DWG Institute\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"DWG is a strategic advisor helping clients advance their intranets and broader digital workplaces through peer learning, independent evaluations and practitioner expertise. As such, the organization deals with a wide variety of questions, such as:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Which are the best technology providers for intranets, frontline communications, digital HR, etc. \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are technology options really like to use in practice? \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do we ensure we make the right technology decisions? \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5G4kmgK8s9qMD9nyVPIXHh\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In order to provide the best responses to those inquiries, DWG has launched the DWG Institute, a safe space where organizations using enterprise technology can collaborate, investigate and learn with a diverse range of workplace technology providers. Anchored by DWG’s 17-year history as the world’s most authoritative and practical digital workplace research, the goal of the Institute is to bring together the knowledge, expertise and services of technology providers into a forum that providers value for DWG members.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the founding partner for the DWG Institute, Workgrid’s goal is to serve as a trusted resource that practitioners can rely on for guidance related to improving the employee experience, simplifying the work day and creating a digital workplace that delivers long-term business value.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\nBenefits of the DWG Institute Partner Program\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of this partnership for DWG members is significant. It offers members the ability to:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Amplify their voices as a practitioner by collectively representing their needs to technology vendors\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Engage users and providers in frank and honest dialogue to build trust and understanding.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increase early awareness of trends and enhancements in the digital workplace technology marketplace\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offer education through in-depth research on important technology topics \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Kickstart a “Trip Advisor” style set of tangible insights into the actual use of specific technology provider\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guide members through the technology selection process with a directory of DWG Institute Partners\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can learn more about Workgrid and the digital workplace platform we offer in this \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/meet-workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"brief video\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6efvUjsqIMzfpxUwr3quVr\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7738ad78-a04b-53ed-a980-b441db411f45","title":"Workgrid February 2021 Product Update","externalTitle":null,"slug":"workgrid-february-2021-product-update","publishDate":"2021-02-22T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Two minutes: the time you'll need to check out our February product updates! And during National Time Management Month, this means you'll be back at it in no time. Read more about how using Tasks on mobile just got even easier and how if you're using Internet Explorer, there are important changes you'll want to check out. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"February feels like it should be National Workgrid Month - because February is National Time Management Month! And at Workgrid, we endeavor to always help employees be productive and get more time back in their day to focus on the work that matters most!\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"In that spirit, here are just two updates that will only take two minutes of your time. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Tasks Improvement Will Save Users Time\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Users can now rapidly add multiple tasks or lists with ease on mobile. Enhanced functionality has eliminated the need to tap \\\"Add a task\\\" or \\\"Add a list\\\" after each entry - helping ensure users can be efficient no matter where they're working. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"embedded-entry-block\",\"content\":[],\"data\":{\"target\":{\"sys\":{\"id\":\"5OpgbcNfNuqXZWFcANok1m\",\"type\":\"Link\",\"linkType\":\"Entry\"}}}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"More information on Tasks can be found in our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Help Center\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Tasks-Overview\"}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"heading-2\",\"content\":[{\"nodeType\":\"text\",\"value\":\"End of the IE11 Era\",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"Internet Explorer 11 is the final version of this Microsoft web browser. As such, Microsoft will stop supporting the browser this spring and Workgrid will end support effective March 1. This affects toolbar users and means new functionality and enhancements put into production cannot be guaranteed to work in IE11. We recommend using the latest version of either Google Chrome or Microsoft Edge. \",\"marks\":[],\"data\":{}}],\"data\":{}},{\"nodeType\":\"paragraph\",\"content\":[{\"nodeType\":\"text\",\"value\":\"You can read more about our supported browsers and devices \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"content\":[{\"nodeType\":\"text\",\"value\":\"here\",\"marks\":[],\"data\":{}}],\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Supported-Browsers\"}},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}],\"data\":{}}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"2235b950-b124-5994-b1c1-c6ae201843e0","title":"Workgrid Ranked Gold Medalist in 2021 Digital Workspace Data Quadrant Awards","externalTitle":null,"slug":"workgrid-ranked-gold-medalist-2021-digital-workspace-data-quadrant-awards","publishDate":"2021-02-18T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5N8TBnr7ZIJV696VW69mxl/2c5c8aeafd26851d10f6ed5d3a4a0663/gold-medal-blog.png?w=380&h=214&q=60&fm=webp&bg=transparent 380w","sizes":"(min-width: 380px) 380px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5N8TBnr7ZIJV696VW69mxl/2c5c8aeafd26851d10f6ed5d3a4a0663/gold-medal-blog.png?w=380&h=214&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5N8TBnr7ZIJV696VW69mxl/2c5c8aeafd26851d10f6ed5d3a4a0663/gold-medal-blog.png?w=380&h=214&q=60&fm=png&bg=transparent 380w","sizes":"(min-width: 380px) 380px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":380,"height":214},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5N8TBnr7ZIJV696VW69mxl/2c5c8aeafd26851d10f6ed5d3a4a0663/gold-medal-blog.png"}},"description":{"description":"Find out why Workgrid was ranked as a digital workplace leader in the 2021 Digital Workspace Data Quadrant Awards."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is proud to announce that we have been ranked as a leading digital workspace platform according to an independent review conducted by Info-Tech Research Group.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this report, the 2021 Digital Workspace Data Quadrant Awards, 12 digital workplace vendors were analyzed across more than 40 parameters to give a detailed breakdown of the digital workplace market.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How does Workgrid compare?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overall ranking: 8.5/10\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Gold Medalist ranking came as a result of earning a composite satisfaction score of 8.5 out of 10. This satisfaction score averages the four different evaluation areas of Net Emotional Footprint, Vendor Capabilities, Product Features and Likeliness to Recommend. Our solid standing in the “leader” category is particularly noteworthy given the competition we were ranked against, such as MS Teams, Workplace from Facebook, Kissflow Digital Workplace and MangoApps.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Net Emotional Footprint: +92\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This category measures user emotional response ratings, such as trustworthiness, respectfulness, fairness, etc. Workgrid tied for the second-highest ranked score out of the 12 vendors that were researched for this report.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Vendor Capability Satisfaction of 82%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With an overall vendor capability satisfaction score of 82%, it’s clear that Workgrid excels at helping customers create and execute on an effective digital workplace strategy that delivers long-term value to employees and to the business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Usability and intuitiveness of the platform ranked highly, given that organizations can be up and running quickly with Workgrid’s value-driven suite of out-of-the-box features. Vendor Support, along with Availability and Quality of Training, were also very highly ranked thanks to a dedicated team of Customer Success Specialists who are highly trained to help customers get immediate value from the Workgrid Digital Workplace Platform. Ease of data integration was also a key factor in our overall ranking given Workgrid’s ability to integrate seamlessly with other core enterprise systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Product Features that Ranked Highly\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid ranked highly for various product features that have the most impact on simplifying the work day and improving the employee experience within the digital workplace, including but not limited to integrations and our news feed.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations \\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/integrations\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"integrates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with top enterprise systems, such as Oracle HCM, SAP Ariba, SAP Fieldglass, Chrome River, Service Now, Concur, and Office365, helping organizations maximize their existing investments while also delivering personalized experiences to every member of their workforce.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Workgrid, customers can leverage out-of-the-box integrations to provide single-click access to personalized information and task-based functions such as time-off balances, payroll information, approvals, and more, all from a central location.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This access can be located directly from your intranet, a desktop application, or a mobile application- ensuring all employees have the information they want and need, exactly where they want to view it.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Newsfeed\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An effective newsfeed is a critical component of modern digital workplace strategy. Because employees are interacting with more systems than ever before, it’s nearly impossible for them to know what they need to pay attention to at any given moment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Newsfeeds eliminate that challenge, however, by aggregating notifications and other important alerts and communications into a single place. At Workgrid, we call these Smart Notifications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/smart-notifications\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Smart Notifications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" consolidate everything employees need to know and do into a single, streamlined experience, providing higher visibility for important information and ensuring employees never miss critical updates. Better yet, Smart Notifications are tailored to each employee, so they get only the information they need and can get back to work more quickly.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Likeliness to Recommend: 90%\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your peers overwhelmingly agree that Workgrid is a digital workplace platform that’s worthy of consideration. Want to see how Workgrid can help you execute on your digital workplace strategy?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/meet-workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"product overview video\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for more on Workgrid!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"05aae6f8-9a71-5b2b-85bc-c90ba433d99d","title":"Workgrid January 2021 Product Update","externalTitle":null,"slug":"workgrid-january-2021-product-update","publishDate":"2021-01-27T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"New year. New level of productivity! We ended 2020 on a high note with the introduction of Workgrid Tasks. Now at the start of 2021, we've got new functionality that will take task management and routine processes to the next level! Find out how you can automate tailored tasks lists for all your people-facing processes and recurring events. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A new year is synonymous with resolutions to get healthy, learn new skills, get organized, and more. And to that end, Workgrid is excited to introduce Workflows - functionality that turns simple to-do lists into streamlined flows, and complex processes into easily repeatable operations. Get ready to get organized. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introducing Workflows\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Workflows empower admins to create and automate tailored task lists for people-facing processes and recurring even of varying levels of complexity, including:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Onboarding\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offboarding and retirement\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Return-to-office\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Daily in-office health verification\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Daily opening and closing procedures\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Objectives and goal setting\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Performance reviews\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Training and continuing education\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Security and compliance check points\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5GhqQk0ux24vvxUizVBzrE\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflows also let admins from across an organization contribute to the development and execution of processes. They can tailor tasks specific to different audiences within a process - ideal for something like onboarding where different roles have different tasks associated with the process.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/01/26/workgrid-launches-workflow-automation\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"recent blog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on Workflows or the introduction of Workflows in our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Workflows-Overview\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"help center\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" for more details!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"User Setting Updates for Desktop and Toolbar\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Self-service Profile Photos\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - users can upload their profile photos in the settings menu, which are then used as avatars across features and apps, creating a more personalized experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1a4B5fsX2d4AobBO7xmpFy\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Read the complete overview of January updates and enhancements in our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Release-Notes\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Release Notes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"01e618a2-8812-5a0d-b9dc-fc0f4cd851f9","title":"Workgrid Launches Workflows","externalTitle":null,"slug":"workgrid-launches-workflow-automation","publishDate":"2021-01-26T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=768&h=521&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=1024&h=694&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=1366&h=926&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=1500&h=1017&q=60&fm=webp&bg=transparent 1500w","sizes":"(min-width: 1500px) 1500px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=1500&h=1017&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=768&h=521&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=1024&h=694&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=1366&h=926&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png?w=1500&h=1017&q=60&fm=png&bg=transparent 1500w","sizes":"(min-width: 1500px) 1500px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1500,"height":1017},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1kZH3LCSvmmzgyGjU8t5O8/e3b4ad6066906a1e1823c5e8d3d59abc/Workflows_Hero_Image.png"}},"description":{"description":"Workflows in Workgrid expands on recently released task functionality to enable the auto-delivery of task lists, simplifying the routine processes your business relies on such as such as: onboarding, offboarding, training and education, and more! "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Automate & streamline task-based processes with Workflows in Workgrid\\r\\n\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Common, recurring processes like onboarding, performance reviews, approvals, and training are the foundation of your business. They keep things moving forward. Keep the organization on track. But if you’re like most companies, they could also be impeding efforts to improve the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rFor one thing, these types of processes are incredibly time consuming to administer. Business leaders lose countless hours coordinating with different departments to put together all the steps involved in a single, routine business process. The experience of the employees who have to complete those processes is even worse. With no centralized location for them to engage with routine procedures, they have to manually toggle between the various systems they need (all of which offer a different UX), trying to make sense of a mish mash of different paper-based and digital processes. It’s fragmented to say the least and a constant drain on productivity. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rWorkflows in Workgrid  can change all of that. By expanding on recently released task functionality, Workflows  enables the auto-delivery of task lists to simplify the routine processes your business relies on. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7jpY2D7p2n5mXNIIoj7DdR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflows makes it easier to streamline the mission-critical processes that keep your business running, such as:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Onboarding\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offboarding and retirement\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Return-to-office\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Daily in-office health verification\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Objectives and goal setting\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Performance reviews\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Training and continuing education\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Security and compliance check points \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The features and benefits of Workflows are designed to eliminate the frustrations typically associated with routine, multi-step processes. This gives organizations more time to spend on tasks that drive value for the business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s take a look at how Workflows can transform your foundational business procedures…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"vNQdpJM40vS0LjEAGluA2\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamline routine, task-based processes\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The power of Workflows starts with the ability to send task lists to employees automatically, based on a specific date, date-based trigger, or when new users are added to Workgrid – without the help of IT! This eliminates the need to manually administer multi-step, task-based processes such as offboarding, daily health verifications, performance reviews, and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver tasks to the right person at the right time \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Just because a process like onboarding is required, doesn’t mean it’s standard for every employee. So give your workers a tailored experience using customizable workflows that deliver personalized tasks based on attributes like persona, business unit, location, job level, and more. Tasks can also be delivered sequentially at pre-determined points throughout the entire journey of a process, so procedures like on or offboarding that may take weeks or even months to complete can take place smoothly and in the appropriate timeframe.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enable seamless, cross-departmental collaboration\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many routine business processes like security and compliance checkpoints are difficult to manage and even harder to complete because they’re manual and decentralized, with different departments  controlling their portion of the process in different ways (paper vs. digital, using different systems, etc.). With Workflows, every department involved in a process can easily collaborate to automate all the tasks involved, making it simple to administer and even easier to complete.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"iURrSpnBPjyy2WPM825ES\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Stay on track with real-time visibility \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Having real-time visibility into employees’ progress on tasks makes it easy for managers to keep their teams on track, completing required processes quickly and easily.  Workflows gives managers visibility into some or all tasks assigned to employees and makes it easy for managers to quickly see overdue tasks, add comments, and provide feedback. This functionality helps guide employees and ensure tasks get completed on schedule.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"ICBcrHVG4kUmrQ17IiYAM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflow management made easy\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflows offers a clean, intuitive interface with drag and drop functionality, so it’s fast and easy for users to create and manage workflows, without any knowledge of coding. The experience is even better for users, with all tasks located in Workgrid alongside everything else they need to know and do. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6Bk2drUwkoCfBJ74RyZEF6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflow functionality is now available via Workgrid's web toolbar, mobile app, and desktop application. To see it in action, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"!\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"97d0219c-7c17-5b0b-b163-b10225fc412d","title":"Building an Intranet That’s an Integral Part of the Digital Employee Experience Strategy  ","externalTitle":"Intranet and Digital Employee Experience Strategy","slug":"building-an-intranet","publishDate":"2021-01-12T00:00-05:00","editorPick":false,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=4000&h=2666&q=60&fm=webp&bg=transparent 4000w","sizes":"(min-width: 5760px) 5760px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg?w=4000&h=2666&fl=progressive&q=60&fm=jpg&bg=transparent 4000w","sizes":"(min-width: 5760px) 5760px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":5760,"height":3840},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6tpwDLSCXymWhKVYm5LXFr/83f9441d70fc19473419bc8146fabffb/AdobeStock_260684773.jpeg"}},"description":{"description":"Transform the role of your intranet and understand how a modern intranet affects the digital employee experience. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Changing Role of the Intranet \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It likely comes as no surprise that the intranet’s days of being the single source of organizational news and information are far behind us. There are now dozens of employee applications and work stream collaboration tools battling valiantly to be the go-to resource, which has fundamentally changed how employees work and access information.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"ZWSnoD5J5RddAvhNhqBIk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These advancements aren’t without their challenges. With so many entry points into the digital workplace, employee communications are more fragmented than ever before, and it’s become harder for employees to find the resources and information they need.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet can be a valuable tool to help you improve this employee experience. But first you need to shift your expectations of the role the intranet can (and should) play in your digital employee experience strategy. Instead of thinking of it as the focal point of the digital workplace, the intranet should be viewed as a single touchpoint among many for providing access to what employees need. It’s employees' needs that should take center stage, with the intranet serving as a vital channel for meeting those needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To effectively deliver this kind of modern intranet experience, it’s important to start with a platform that provides the modern features employees expect and require. But that platform should be built with a modern architecture that provides enterprises with the agility and flexibility required to support success today and in the future.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do we make that happen? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Role of the Intranet in Digital Employee Experience (DEX) Strategy \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"True transformation begins with abandoning the old ways of thinking about the digital workplace and embracing a new strategy that’s better suited to meeting the needs of a modern workforce. This not only includes focusing on employee need as discussed above, but several other factors as well. \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A New Approach is Needed\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1TEIbGhwO9hzH12eVmV2ey\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Establishing formal ownership of the digital employee experience is perhaps the most important.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Typically, the concept of “ownership” is relegated to a narrow focus on digital tools or end user computing, but experience has proven that isn’t enough. The digital workplace has become cluttered with a series of individual experiences that don’t work well together because technology decisions are now made in silos based on each department’s unique objectives, projects, and budgets. Establishing formal ownership ensures that a shared vision of the employee experience is developed across the organization and that the intranet is included as part of that vision.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering experiences instead of systems is another important paradigm shift that needs to take place. It’s no longer enough to simply deliver a series of services as a way of addressing the needs of employees. Instead, the focus should be on delivering experiences. Understand what employees really need by identifying the moments that matter to them, conduct user studies to understand how workers interact with the digital workplace, and build out personas to make sure the needs of every type of employee are addressed equally. This change in focus will make it easier to devise a cohesive employee experience strategy and ensure the intranet is designed to carry its weight in the digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But then what? Having an appropriate strategy is one thing – what about the technology that supports it all? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5J75anr1EeMxlNNtVFhJ25\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building a Technology Foundation to Support Intranet Success  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/blog/5-step-checklist-for-modernizing-your-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"checklist for a modern intranet experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is pretty straightforward: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivers targeted communications and information \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offers anytime access to self-service information and tasks \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrates with complex enterprise systems to centralize access and simplify interactions \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provides a single place for task management \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivers an intelligent, personalized experience \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But having a platform that can deliver that level of functionality is just the first piece of the puzzle. There are other components that need to be considered if the intranet is going to be capable of supporting the continually evolving needs of employees over the long term.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Support for Multi-channel & Multi-experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The way users experience the digital world has changed. Not only are there more channels to operate in, technologies like conversational platforms, AI, virtual reality, etc., have added a whole new level of complexity, making it more challenging to create a consistent user experience for employees across those various touchpoints. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2h91rRYgGjUqkLYZByKgdk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations need to be cognizant of the fact that creating multi-experiences isn’t as simple as copying functionality from one channel to another. It’s about adapting experiences to cater to each device or touchpoint and then connecting those experiences across touchpoints to deliver a seamless interaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider how different teams across your organization work. Where do they spend their time and how are they accessing resources? Some may work mostly in Salesforce while others are largely in Microsoft Teams. How much does mobile access play a part in their day versus web browsers and where is collaboration taking place?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s critical to be aware of those differing needs and usage patterns so you can meet employees where they are in the moment. It’s all about providing the holistic, channel-specific experiences that are best suited for employees’ specific needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Addressing the Needs of All Employees  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Every employee in your organization has different needs and preferences for delivery touchpoints. Some of that is based on choice, but some is driven by the employee’s role (frontline workers have different needs than stationary employees, etc.). Different employees also use a variety of devices as they go about their work day.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, individual user experiences need to be designed for all those scenarios. That might mean delivering services on a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/ai-work-assistant\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"universal Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to provide easy mobile access for frontline workers, while offering the same services to stationary employees in a completely different way. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For those workers, the services might be consolidated in a browser experience that’s integrated with the intranet or an employee hub, or it might have notifications readily available in their preferred collaboration site, such as Slack or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/platform/microsoft-teams\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Teams\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6PPcznUvqtZ8QemxMuieU5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As this relates to the intranet, Gartner recommends deploying “a modern intranet that delivers structured access to services by employing touchpoints like employee portals, search, conversational interfaces, and integrations with business applications. Destination sites can also play a role in a modern intranet, when supported correctly.” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Achieving Relentless Focus on Employees’ User Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better digital experiences are the key ingredient to digital workplace success. They make it easier for employees to find the resources and information they need, plus they keep employees engaged and give them more time to focus on high-value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.com/solutions/intranet-modernization\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"A modern intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" can play a key role in this, eliminating the friction and frustration employees endure by helping to unify disparate systems and creating better experiences for legacy applications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"10YYGpAdgYaiTopTUsB5Uj\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Taking an experience layer approach is key to making this possible\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital experience layers separate the user from underlying source systems. They use an open, API-driven architecture to enable users to consume data and information from any number of enterprise systems while giving the organization the power to build the front-end experience in a variety of modalities, from microapps and chatbot conversations to card-based notifications and more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s the best of all worlds, with organizations having the flexibility to control and design experiences that meet employees’ needs, all while maintaining investments in the best-of-breed business applications that keep business running. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Path Forward \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner’s guidance on all of this is characteristically clear:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"54Y8UCEuru0ydpq19PDCFm\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think the biggest takeaway from their advice is to not restrict yourself to a destination site intranet - that’s old-school thinking that will hamper the health and growth of your digital workplace. Instead, explore the possibilities your intranet has to offer. The modern workforce has high expectations of their digital experiences and this is the time for the intranet to take a pivotal role in meeting their needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a Seamless Unified Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Use your intranet to create a unified experience wherever possible, centralizing access to core enterprise systems without tying the experience to any one system. Put it to work helping fulfill employee intent by streamlining historically time-consuming processes. And most importantly, start small.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a modern intranet that supports long-term employee success is definitely a marathon, not a sprint. There’s no need to boil the ocean. Huge change is hard to adjust to and even harder to deliver. Set a plan to deliver incremental change and find high-volume, high-impact opportunities to focus on so you can delight employees and build good will.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more information on evolving your intranet to play a key role in your employee experience strategy:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7FmwwZwd2TYDzi2M3EMVNv\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"56948d8b-a020-531e-bac6-808671ffe565","title":"New Integrations in Workgrid Help Customers Streamline SAP® Approvals","externalTitle":null,"slug":"new-integrations-in-workgrid-help-customers-streamline-sap-approvals","publishDate":"2021-01-06T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=768&h=496&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=1024&h=661&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=1366&h=882&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=1469&h=948&q=60&fm=webp&bg=transparent 1469w","sizes":"(min-width: 1469px) 1469px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=1469&h=948&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=768&h=496&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=1024&h=661&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=1366&h=882&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png?w=1469&h=948&q=60&fm=png&bg=transparent 1469w","sizes":"(min-width: 1469px) 1469px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1469,"height":948.0000000000001},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2z4w6iLqH3o9fNNezuS2gb/99c2cded5134fab9eea3ce58faa8a3ef/WG_SAP_Partnership_2.png"}},"description":{"description":"Workgrid partners with SAP to provide employees with a consolidated & simplified experience for approvals across the enterprise."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid partners with SAP \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide a simplified experience for approvals across the enterprise\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today the world of work demands that employees have the power and flexibility to work wherever and whenever it’s convenient for them. Workgrid is helping to make that a reality by engaging in a new partnership with SAP® that includes integrations with SAP® Ariba® and SAP® Fieldglass® solutions. \\r\\n\\r\\nThese integrations help enable employees to approve procurement requests, external worker timesheets and expense reports in a few simple clicks right from the Workgrid platform. They are among many integrations now available from Workgrid that help improve productivity and reduce frustration by giving employees easy and centralized access to the enterprise systems they use the most.\\r\\n\\r\\n“Our primary goal at Workgrid is to simplify the work day.” says Brett Caldon, co-founder and CEO of Workgrid. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“We do that by providing employees with a unified digital experience that enables them to find information and complete routine tasks more quickly and with fewer steps, so they can spend more time on the meaningful work that drives engagement and business value.” \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"SAP Fieldglass Integration\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid integrates with the SAP Fieldglass Contingent Workforce Management solution to send Smart Notifications within Workgrid to managers, allowing managers   to approve timesheet requests right from Workgrid on any device. Workgrid also notifies contingent workers once their timesheet has been approved. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4uNdM7JJV4S0FWUCnW7vPJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"SAP Ariba Integration\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid integrates with the SAP Ariba Buying & Invoicing solutions to send Smart Notifications within Workgrid to the submitter, approvers and watchers of requisitions and invoices. These Smart Notifications provide detailed information about the requisition or invoices and makes it possible to directly process approval and return actions right from within Workgrid, across any device. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2V9viRZAdvV6gVeZYLrLcH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about Workgrid's integration with SAP solutions check out: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/sap\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"https://www.workgrid.com/sap\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Timesheet Approvals app and Workgrid Procurement Approvals app are available directly from Workgrid's App Catalog as well as for purchase on \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://store.sap.com/en/search/workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"SAP® App Center\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\",  the digital marketplace for SAP partner offerings.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid is a partner in the PartnerEdge® program. As such, it has access to tools, training, resources and benefits that partners need to deliver the solutions and services customers demand. The SAP PartnerEdge program supports partners to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"88400827-758d-5614-a59a-3219cfdd22b3","title":"Workgrid December 2020 Product Update","externalTitle":null,"slug":"workgrid-december-2020-product-update","publishDate":"2020-12-16T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Check out Workgrid's year-end product announcements and get ready to get organized in the new year! New functionality and several new integrations will help you work smarter, not harder - and who isn't looking to simplify their work day?"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Workgrid, our goal is to simplify the work day and improve employee experience, and this month's updates include the launch of game-changing functionality that is sure to do both. If your new year's resolutions include getting organized, you're in for a treat.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Introducing Workgrid Tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees now have a single location to manage every to-do on their list: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Workgrid Tasks\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". Located within the To Do panel, users will find a place to organize all their tasks, whether they're work tasks, team tasks, enterprise tasks, or personal to-dos. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating and sharing task lists is easy.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Due dates and priorities can be assigned. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Filters help users quickly identify what's due today, tomorrow, and later. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Adding notes and commenting is simple. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"60QSzl8pNBxY25LlyYbfR0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unlike most other task management solutions, users will find they can keep track of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"every\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" to-do from Workgrid, not just work tasks. We know attending the virtual science fair for your kiddo is just as important as getting the agenda drafted for the quarterly division meeting - and we want you to be able to see all your to-dos, so no matter what's important to you, it's there. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out our recent blog on \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/12/07/new-task-capabilities-in-workgrid-simplify-holistic-task-management?utm_source=workgrid&utm_medium=blog&utm_campaign=december-product-update&utm_content=new-tasks-capabilities-blog\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"holistic task management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Tasks-Overview?utm_source=workgrid&utm_medium=blog&utm_campaign=december-product-update&utm_content=tasks-overview\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"introduction to tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" in our help center for even more details about what's in store!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrations & Apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We get excited when we can simplify interactions with complex enterprise systems. This month, we have the following integration and app updates that will help simplify and improve users' work days:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"SAP Fieldglass Integration\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - managers who use Fieldglass to approve contractor timesheets can now have those timesheets delivered via To Do notifications, making them easy to review and approve. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5s75MGhUQNTHvNwiWsIwG5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"UKG Ready Integration with Payday App\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - employees at organizations using the UKG Ready payroll system can now get a summary of their net pay with Workgrid's Payday app. When admins install Payday from the app catalog, they should select UKG Ready as the source system. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3v92izF83cZ5OQnyGDL5U0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"UKG Ready Integration with Time Off App\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - employees at organizations using the UKG Ready time management system can find their time off hours in the Workgrid Time Off app. Admins should select UKG Ready as the source system when they install Time Off from the app catalog. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"SEh1N112DpWkX7SDGdnoU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People Search Favorites\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Workgrid users can now flag individuals as \\\"favorites\\\" within their People Search app to quickly and easily reference favorites' contact and organizational information. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5F15DJrqLXRdAwHchEBbxd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Platform Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customers using SCIM provisioning with Microsoft AzureAD can sync manager information with a user's profile. 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Now all of your tasks can be consolidated alongside other tasks from systems of record within the To-Do panel of Workgrid, so nothing gets missed."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Introducing Workgrid Tasks\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A simpler way to organize your day\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Effectively managing tasks is something we all struggle with – and it’s certainly not for lack of trying. We have access to plenty of solutions that can help keep control of things and even good old-fashioned paper-based methods have their merits when it comes to wrangling our never-ending to-do lists into submission. And yet still, things fall through the cracks and valuable time is lost juggling all the different tools we use to manage work tasks, shared team tasks and personal tasks.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"New task functionality in Workgrid puts an end to all of that stress and confusion.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Task functionality in the Workgrid platform will help you stay on top of the business and personal tasks you have to manage every day. Better yet, it puts all of these tasks front and center, alongside everything else you need to know and take action on.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Here’s an \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Tasks-Overview\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"overview of what you can expect\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\":\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"My Tasks\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Functionality has been enhanced to deliver new ways of managing and organizing all your tasks from a single location. Features such as multiple list types, drag-and-drop task prioritization and the ability to share lists and assign tasks makes it easy to stay on top of personal and group projects while knowing exactly what you need to focus on next.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"GO5HY2fQVKMYBwBTdE6kL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This new task functionality will include...\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"At a Glance Section\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Quickly see at a glance the tasks that are due today, this week or that are assigned to you, so you can easily understand what your priorities are. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"5QFxfHmeWs3R4VkTiP1iiL\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"List Types\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"New list types make it easier to manage tasks by categorizing them in ways that make sense for your personal approach to work.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"My Lists\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" are lists that you have created for yourself. You can create as many lists as needed to organize your tasks, and then drag and drop tasks in each list to sort and prioritize them. Each task list within My List allows you to create multiple tasks, set deadlines, signify the priority, and add notes. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[{\"type\":\"bold\"}],\"value\":\"Shared Lists\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" are lists that you share with others or have been shared with you by another user. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"yQAw5RwB31RcWsBCyTGq4\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When tasks are done, they automatically move to a \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Completing-a-Task\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"completed list\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", making it easy to see what’s been done and what still needs attention. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"4E6yxrP5p0Yw0UeZOyIvcx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Features\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Drag and drop functionality to easily move tasks between lists and within lists  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Exploring-Task-Details\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Assign tasks\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" in shared lists so managers, teams, and working groups can assign tasks, increasing efficiency and enhancing collaboration\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Task priority and due date to help you stay organized and on top of your work by assigning tasks a due date or priority. You can also see all tasks assigned to you using the Assigned to Me filter\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Exploring-List-Features\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\\rList sharing\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", making it easy to create task lists for working groups that can be shared with an unlimited number of employees for more effective team collaboration.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Exploring-Task-Details\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\rTask notes\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", to specify details related to the tasks. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\rNotifications to alert you when you have a new shared list or assigned task. Notifications are auto deleted once the list has been seen to keep the notification pane uncluttered with old information \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\\r\\r\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/Commenting-on-a-Task\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Commenting\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", so you can add notes to individual tasks to track your progress or communicate with coworkers within a Shared List. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1f9PQz35y6nKbDfIRhIr7D\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This functionality will make it easier to manage all your tasks holistically, so you can get more done faster.  \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Also, because all of your tasks - personal, work, and team – will be consolidated alongside other tasks from systems of record within the To-Do panel of Workgrid, you’ll have a clear overview of everything that needs to be done. No more worrying about losing track of important tasks or wondering what to work on next!\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Task functionality is now available via Workgrid's web toolbar, mobile app and desktop application. To see it in action, \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/request-a-demo\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"request a demo\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"20db0f44-26f1-5686-9f77-daba406b026e","title":"Workgrid November 2020 Product Update","externalTitle":null,"slug":"workgrid-november-2020-product-update","publishDate":"2020-11-24T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Read about Workgrid's latest product updates in November."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"November's product update is brief, as we've been preparing for an exciting product launch next month. Stay tuned!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot Update\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Testing your chatbot is an important piece of ensuring your bot is optimized. To help admins better track performance, a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"new Test Your Chatbot filter\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" has been added. Now chatbot admins can filter results based on conversation type and/or Q&A category to quickly discover and troubleshoot intent mismatches. This streamlines testing your bot. How? Imagine you're an HR or IT knowledge manager. You can quickly assess HR- or IT-specific Q&A rather than sorting through every Q&A.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's Test Your Chatbot functionality provides an easy-to-use interface with intuitive reporting that helps admins understand how their bots perform. It also enables admins to view where their bots were unable to answer questions - so it can be continually updated. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To view Test Your Chatbot results:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Click on conversation type: Q&A or Catalog App\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Filter by category (HR, technology, etc.) by directly selecting the individual bar graphs\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4hiBa5h7hwqYwgCZ5zGisu\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Test results will display the test question (utterance), actual test answers, and expected answers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7C5D7jZon7GHIAbomT3lvk\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New to Workgrid's Chatbot? Read more about it \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/platform/chatbot\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"here\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Console Update\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid now enables the syncing of manager information when using SCIM provisioning with Microsoft AzureAD. Manager hierarchical information is now automatically provisioned which enables content authors and admins to target Publisher notifications, surveys, and apps directly to managers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7gfJXEK46mIr35xJzHqCJx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5clix408CBR5A3f2dsWfCu\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\nTo learn more about using SCIM for automating the provisioning of user data with Workgrid, visit the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://workgrid.force.com/support/s/article/SCIM-API\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Support Center\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"f409b8ce-6ce0-5b79-ab64-89378928a365","title":"7 Tips for Building Powerful Digital Employee Experiences","externalTitle":null,"slug":"7-tips-for-building-powerful-digital-employee-experiences","publishDate":"2020-11-17T00:00-05:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1R57V1IGsYtrIskzVJytDw/65bb9553c99012788da7ea0f029f33b2/digital-employee-experience.png"}},"description":{"description":"It’s no secret that the pandemic has fundamentally changed the nature of how work gets done. Now that we’ve reacted and responded to the immediate challenges of the pandemic, it’s time to take a step back. Organizations need to assess their current digital workplace and understand how they can make it better. Here are 7 tips to get you started..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s no secret that the pandemic has fundamentally changed the nature of how work gets done. Not only has it amplified the importance of the digital workplace, it has also cast a glaring spotlight on what’s working and what isn’t - especially since everyone from frontline workers to the CEO is now impacted.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"67KJxjPp9eqzvA2gBUAx80\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But while companies are rapidly redesigning every aspect of their businesses to adapt to this shift and make the digital experience a primary focus, their efforts are unintentionally creating more problems than they’re solving.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pointed solutions being individually rolled out with the intent of making employees’ lives easier have actually made the digital workplace more complex – and frustrating – than ever before. Productivity is hindered by cloud apps that don’t integrate or communicate well together, employees are confused about what apps are used for which function, there are often overlaps in functionality, and shadow IT adds additional complexity. There are no systems to bring disparate services together and each has a distinctly different user experience, which burdens IT with training and support requirements.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5YxlxSvl5p5cLdnMCIwn2N\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now that we’ve reacted and responded to the immediate challenges of the pandemic, it’s time to take a step back. Organizations need to assess their current digital workplace and understand how they can make it better. This means simplifying the work day and eliminating the frustration points that get in the way of meaningful work. Doing this will require a total shift in mindset, moving away from the traditional approach of delivering services to meet employees’ needs to one that focuses on their holistic digital experience instead. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do you manage this shift? Here are 7 tips to get you started…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tip 1: Establish formal ownership of the employee experience\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Someone needs to have formal responsibility for how your employees engage with enterprise technology, it’s as simple as that.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Yes, it’s an idea that flies directly in the face of how things are usually done. Typically, the concept of “ownership” is relegated to a narrow focus on digital tools or end user computing, but experience has proven that isn’t enough. The digital workplace has become cluttered with a series of individual experiences that don’t work well together because technology decisions are now made in silos based on each department’s unique objectives, projects, and budgets.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take this common scenario for example: HR decides to implement measures aimed at improving the employee experience by revamping the onboarding process. Separately, IT chooses to focus on the employee experience by rolling out a chatbot for its service center, and finance rolls out a new mobile expense tool to make submitting expenses easier. Those initiatives are good improvements, but if they require employees to use an increasing number of systems that offer different user experiences, the overall employee experience is going to be fragmented and frustrating.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Establishing formal ownership ensures that a shared vision of the employee experience is established across the organization. This vision should transcend the typical assumption that employee experience is only an issue for HR to be concerned with. The experience owner, ideally an employee experience officer or product owner, would work directly with stakeholders, including employees and specific teams across the enterprise. Using a product management approach, they would build a road map, identify stakeholders' priorities and needs, collect user feedback, and so on. Ownership ensures a common vision is delivered and all stakeholders are represented. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5RwelEqUcy4WG6TzHPDvzp\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tip 2: Adopting a modern, employee-focused mindset\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you always do what you’ve always done, you always get what you’ve always gotten.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Operating under the status quo is simply not going to generate the experience improvements that are needed to meet today’s digital workplace challenges. Big change will require a new mindset and approach, one that views employees like consumers and focuses on delivering experiences instead of systems and services.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Basically, it means treating the employee experience with the same deliberate, end-to-end consideration you’d give your customer experience. This is especially important for eliminating any friction points that distract employees from their goals, namely the meaningful work that drives business value.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The good news is, we can \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://workgrid.com/taking-a-page-from-cx-playbook-webinar-ondemand\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"leverage tactics that are used in customer experience practices\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to replicate the same quality and consistency of experience for employees. There are several best practices that organizations should consider putting to use…\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leverage Customer Experience Practices\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/09/supercharging-your-distributed-workforce-step-1-understanding-employee-need\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building out personas\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to make sure the needs of every employee type is represented\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employing design thinking – a process of empathizing with the people you’re designing for - to make sure you’re designing experiences that meet employees’ needs.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding what has the greatest impact on the employee experience, specifically every moment that matters to employees. This includes everything from big rites of passage like onboarding, anniversaries, and promotions, to smaller daily activities that nevertheless still have a tremendous impact on the daily experience. \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3mkIbHwX6WRbrICSRmd0NE\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tip 3: Support for multi-channel & multi-experience\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The way users experience the digital world is undergoing a significant shift. Aside from having numerous channels to operate in, technologies like conversational platforms, AI, virtual reality, etc., have opened a whole new world of power and possibility for the digital workplace. But they’ve also made it more challenging to create a consistent user experience for employees across those various touchpoints. \\r(Source: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://blogs.gartner.com/marty-resnick/multiexperience-transmedia-storytelling-unified-digital-transformation-strategy/multiexperience/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations add new technological touchpoints, such as voice and wearable tech to the digital workplace, they need to be cognizant of the fact that creating multi-experiences isn’t as simple as copying functionality from one channel to another. It’s about adapting experiences to cater to each device or touchpoint and then connecting those experiences across touchpoints to deliver a seamless interaction.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider employees managing inventory in a warehouse. They likely need a different set of touchpoints than customer service representatives who work in an office or field sales executives who spend most of their time on the road. Another example is employees using a variety of different devices throughout the workday, starting tasks on one (their desktop) and completing them on another (their phone).\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations need to be aware of those differing needs and usage patterns so they can meet employees where they are in the moment. It’s all about providing the holistic, channel-specific experiences that are best-suited for employees’ specific needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are many great consumer examples that companies can learn from as they strategize about the experiences they want to deliver. Pizza delivery chain Dominos is a particularly good one. They offer more than 15 ways to order pizza (who knew that could even be possible, right?). Customers can use whichever interaction is most convenient - voice on Google Home, messenger, text, smart TVs, etc. - and they can move seamlessly from one to the next, completing the task of ordering a meal quickly. Those are the kinds of experiences organizations need to be prepared to deliver in order to meet the future of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tip 4: Build an open & extensible infrastructure\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the experience of ordering a pizza from Dominos might be simple for the customer, the back-end infrastructure that makes it possible is anything but – and that’s true for any great experience. The behind-the-scenes systems are complex, just like the enterprise systems that run and support your business. The difference is how they are architected.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modern digital experiences are tailored to individual needs and preferences. But achieving those seamless, intuitive experiences we’ve all become accustomed to requires an open, extensible, and adaptable infrastructure, so businesses can adapt quickly to change and keep up with the pace of innovation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Uber is the perfect example. The Uber app is easy to use, and the experience is tailored to each user based on their preferences, which are continuously being updated. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7K4ar6KdbvcDKhr8dqly5O\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But end users are completely removed from what’s happening behind the scenes – a massive\\r\\ninfrastructure that consists of thousands of services and enormous amounts of data, all of which are required to deliver that personalized experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4EsxRnlxgEB5jOX0645c71\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now imagine if that complexity wasn’t hidden from customers. Imagine users were required to complete a whole host of complicated steps to arrange a ride. Far fewer people would bother using the service. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is how we need to think about our enterprise systems – a seamless front-end experience that helps employees execute quickly on their intent, with all the backend systems of records, information, data, etc., in the background, where it belongs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, digital workplace success will come down to the ability to manage the experience as its own layer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"rmOXs4epxgl8ohHZ6D9Xt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The need for insulating employees from the complexity of enterprise technology is evident in the increasing use of microapps and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"experience layers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Experience layers give organizations the flexibility to control and design experiences that meet employees’ need - all while maintaining investments in the best-of-breed business applications that keep a business running. The result is a seamless, simplified front door to the digital workplace that helps employees be effective whenever its convenient for them.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tip 5: Think twice about coupling the experience with a system of record\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now you may be thinking that a great way to eliminate complexity in your digital workplace is to couple the experience with an existing core enterprise system, such as your human capital management system or enterprise resources planning system. On paper that approach makes sense and many big vendors of traditional systems have already begun to announce “employee experience” products, especially in the HR space. Unfortunately, there a few reasons why putting all your eggs into this basket is a bad idea: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These solutions often focus only on a single element of the experience, such as employee recognition, onboarding, or engagement.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You will always be at the mercy of the vendor's roadmap. And odds are, they won't be able to satisfy the needs of every department with their integrations and functionality. It makes replacing core systems very difficult because you’re not only replacing your HCM or ERP but the entire experience you’ve wrapped up inside of it as well\\r.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Abu89SbIorZZ7ZVKN845R\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, the best approach is a separate platform that can just manage the \\\"experience.” Doing so enables you to essentially have your cake and eat it too. One platform for creating personalized and tailored experiences for employees, all while maintaining investments in the core systems that keep your business running.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tip 6: Design based on intent and outcomes\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a solution in place to manage the overall experience, you can start designing based on user intent or outcome - something we have come to refer to as “outcome-driven design.”\\r\\nGoogle is a master at outcome driven design, as evidenced by searching for a restaurant.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When you search for a restaurant, Google provides everything you need to make the best selection to suit your needs, such as reviews, directions, and the option to book a reservation through OpenTable. This seamless experience is possible because it was built to understand your intent and pull together the disparate resources you need, even if you didn’t ask for them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine if this kind of thinking was applied to requesting time off at work. Even if the process is digital, it's likely still a multi-step one that requires employees to login to a system, fill out a form, and then login to other systems to update their calendar or set out of office replies.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6pFPwr2ZJOd1FxUOEr3IeH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Outcome-driven design eliminates that complexity, letting back-end systems make every necessary update and deliver a faster, easier experience that gives employees more time to focus on important work that drives value for the business. Microapps are an invaluable tool for implementing an outcome-driven design approach because they help accomplish intents by integrating with existing systems to abstract only the information employees need to know or take action on.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tip 7: Strive for unified, consistent experiences\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the time off example referenced above is great, it should come with a word of caution – watch out for a sprawl of function-specific apps or chatbots across the enterprise. These apps might individually deliver a better user experience, but they’ll create a splintered experience for employees that causes frustration and negatively impacts engagement.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5rjdCmfZYYF54l7TjA4Rso\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The goal should be to bring these different experiences together into a unified digital workplace environment that enables employee to access all the tasks and information they need from multiple systems into a single experience available across multiple touchpoints.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is where the experience layers we mentioned earlier come into play. A number of organizations, including \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-frontline-worker-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fortune 200 consumer goods company\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", and a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Workgrid-improving-ex-streamlining-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fortune 500 financial services company\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" are using this approach with success and are great reference points for organizations that are beginning to build out their strategy.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more details on these tips and how to build powerful digital experiences for employees at your organization, check out my on-demand webinar, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-webinar-experience-the-next-evolution-of-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Experience – The Next Evolution of the Digital Workplace.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"862824e8-3ccb-5d0a-9be1-8b4fece0153f","title":"4 Strategies for a No-Fail Employee Experience","externalTitle":null,"slug":"4-strategies-for-a-no-fail-employee-experience","publishDate":"2020-11-04T00:00-05:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1L6cTGvzjjIX0sgZLt1axe/618fe6c39088a519efdf6cce7049225b/employee-experience-stock.png"}},"description":{"description":"Learn four key strategies for a no-fail employee experience and get guidance on how to implement them effectively in your organization."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a global pandemic in full force, the digital workplace is often the only workplace employees have. That means the need for streamlined, personalized, and contextual experiences is now imperative, both for employee success as well as for the business.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But where do you start?\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Covid-19 may well have changed the way we work forever, but thankfully the starting point for an effective digital workplace is the same as it’s always been --  a relentless focus on employees. Solving their pain points, giving them the intelligent tools they need and helping them simplify their work day.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In our work with a variety of customers who’ve made admirable progress improving their digital workplace, we’ve identified 4 key strategies that will help you deliver no-fail employee experience for your workforce:  \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7KkWKjuidCr3Me0Uu9eIF1\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s take a look at these in a little more depth….\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee-centric focus\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Focusing on employees is the most important thing you can do to create effective, resilient digital experiences that can withstand changes like the ones we’re seeing today.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The journey to an employee-centric digital workplace starts with making sure you understand what employees need and what matters to them most as they do their jobs. Creating personas and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/journey-mapping-guide\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"conducting journey mapping exercises\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is a great way to compile these kinds of insights so you can identify the areas you need to focus on for improvement.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That information will serve as the foundation for making small, incremental improvements to the moments that really matter to employees, whether that’s a better method of communication, an easier way to find information, simplified access to core enterprise systems, etc. Remember, this isn’t about delivering services, it’s about creating experiences that meet employees’ needs. The focus should be on simplifying their overall work day by eliminating frustration points associated with routine tasks. \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminating silos\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Next, you should strive to eliminate the silos that historically drive all business decisions.\\r\\nThere’s no doubt that each department within your organization does a great job at implementing solutions that meet their specific needs. But unless there’s an overarching employee experience strategy that guides those decisions, employees will have a very fragmented experience trying to work with all of those disparate technologies.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"YLCHYh9JAcs7y3UOtCeAA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take this common scenario for example -  HR decides to implement measures to improve the employee experience by revamping the onboarding process. It’s a great decision because onboarding is one of the first opportunities a business has to create a positive interaction. Separately, however, IT chooses to focus on the employee experience by rolling out a chatbot for its service center and finance rolls out a new mobile expense tool to make submitting expenses easier.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"All of those initiatives are good improvements, but if they require employees to deal with an increasing number of systems that all offer a different user experiences, the overall employee experience is going to be fragmented and frustrating.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The bottom line is, a great employee experience simply cannot be created in a vacuum. It must be considered holistically across the business, and this is best accomplished by assigning formal ownership for the initiative, whether it’s an employee experience officer, innovation director or even product owner.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5RwelEqUcy4WG6TzHPDvzp\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It will still be necessary to have multiple stakeholders or even a steering committee for the project, but the formal ownership can work directly with the right stakeholders, employees, and other teams across the enterprise to ensure the employee experience and digital workplace vision is delivered and represented equally across all stakeholders.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This ownership team (combined with a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/10/06/taking-a-product-management-approach-to-your-digital-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"product management approach\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to the project) will become the glue that binds together the separate parts of the employee experience to create a more holistic digital workplace. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Future-proof the experience\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a powerful employee experience is never a “one and done” initiative. It’s a process of continual improvement that requires ongoing assessment and refinement to meet the changing needs of employees and the work they’re doing. The choices you make about technology can aid in this process however, making it easier to adapt to ongoing change.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"27kOsnTtssIW81ABKwOyRz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are some “do’s and don’ts” to think about as you evaluate your technology options:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps are a great option for simplifying the work day\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" for employees because they integrate with your existing systems to abstract only the information employees need to know or take action on. This insulates workers from the complexity of core enterprise systems and eliminates a lot of common frustrations. Microapps can also work together to form an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"experience layer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\",  giving employees a seamless, simplified front door to the digital workplace that helps them be effective whenever its convenient for them.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reconsider putting all your employee experience eggs into the basket of your large enterprise systems\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", such as your HCM, ITSM, etc. You’d think that this would be a great idea because it enables you to essentially kill two birds with one stone, but the benefits of this approach are far outweighed by the risks. Coupling the employee experience with core systems of record will ultimately inhibit your ability to switch out back-end systems based on the needs of the organization and that’s bad for the employee experience. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don’t be afraid to think big and think broadly\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". Choose a flexible and extensible employee experience platform that enables you to take control of the user experience to customize and modernize the interactions employees have with your enterprise systems - without having to replace the underlying applications.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make changes gradually.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Expecting employees to shift their way of working in dramatic ways is a recipe for disaster. Adopt an agile methodology and an iterative approach that seeks to make continuous gradual improvements over the long-term.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Plan for an ongoing initiative\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I mentioned this earlier, but delivering the kind of intelligent, personalized and contextual digital experiences your employees expect and deserve isn’t a one and done initiative. It’s a process of gradual improvement that needs continuous nurturing if it’s going to have positive, long-term impact.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So check in with employees often. Involve them in the process. Ask them how they’re doing, find out what they need and then when you take steps to address their feedback, communicate with them to let them know you did. Effective communication is a two-way street so the more employees feel they’re being heard, the more they’ll be willing to tell you what they need to be happy and productive.  It’s a positive feedback loop that will pay dividends for many years to come.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Key Takeaways\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations worldwide struggle to navigate all the workplace changes that are taking place, it’s helpful to know that we’re all facing the same challenges and that there are things we can learn from one another throughout this process.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are some of the key takeaways you can apply to your own transformation:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Be employee centric - Design an employee experience that’s focused specifically on the needs of employees and not just specific departments. Involve employees throughout the process and solicit frequent feedback to ensure you’re hitting the mark.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don’t boil the ocean - Huge change is hard to adjust to and even harder to deliver. Set a plan to deliver incremental change and find high-volume, high-impact opportunities to focus on so you can delight employees and build good will.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Plan for the long-term - This is a journey. Your digital workplace transformation doesn’t have an end date. You need to build on a platform using an approach that allows you to continue to develop your digital workplace to meet the changing needs of your organization.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more information on how to enact long-lasting digital transformation in your organization, check out the on-demand version of the session I did with Beth, “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/resource/webinar/4-strategies-for-creating-a-no-fail-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"4 Strategies for a No-Fail Employee Experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"”\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"294ef60d-8814-53fe-bee1-72ee7a799fde","title":"Workgrid October 2020 Product Update","externalTitle":null,"slug":"workgrid-october-2020-product-update","publishDate":"2020-10-27T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Read about Workgrid's October product updates and experience enhancements..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If there was a theme to our October updates, it would be \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"refinement\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". Our ongoing performance, stability, and interface enhancements deliver improved admin and user experiences. There is no question that small changes add up - and we believe in iterating to deliver the most efficient and intuitive experiences for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Console Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Login hours\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" have been extended from one to eight, meaning admins will only have to log into the console once a day, so long as the browser remains open.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Publisher & Survey Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Administrators who \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"batch upload users\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" via CSV files can now easily and reliably upload tens of thousands of users - enough for most companies' full set of employees. Admins will no longer see the system time out after only a small number of users has uploaded. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"rich text editor\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" now supports numbered lists, not just bulleted lists. Admins no longer need to enter numbers manually. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Likert scales\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" in \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Survey\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" now have larger radio buttons, making it easier for respondents to select their answers. Admins will also see that dashboard results for large response groups (up to 99,999 users) are displayed more clearly.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"search bar\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" has been installed in the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"App Catalog\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". Admins can now quickly find their installed apps with this convenient tool bar located on the \\\"Installed Apps\\\" page. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" admins and content authors can see logs relevant to the Q&As from the Chatbot Q&A Builder menu. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Contextual audit logs\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" provide better visibility into maintenance activities. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3dbb50de-d115-577e-9117-5e4739f86361","title":"Modernizing Communications for the Future of Work: Lessons From the DWX Roundtable","externalTitle":null,"slug":"modernizing-communications-for-the-future-of-work-lessons-from-dwx","publishDate":"2020-10-21T00:00-04:00","editorPick":false,"category":[{"title":"Internal Communications","backgroundColor":"#AFDAE9","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=1920&h=1280&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=768&h=512&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=1024&h=683&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=1366&h=911&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png?w=1920&h=1280&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6Y556DsuIV24dVt4HT9o2K/a3ba4d1e8260823359cd6ddd62b5bfd9/Communication.png"}},"description":{"description":"If there's one thing a global pandemic has taught us, it's that the quality and effectiveness of the digital workplace is a big driver of long-term organizational success. Read on to find out how to modernize communications in this new era of work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Simpler Media Group’s \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.dwexperience.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Workplace Experience 2020\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" virtual conference, Workgrid moderated the roundtable discussion, The Future of Workplace Communications. Attendees from a range of industries and functional departments discussed the communication challenges they face and shared ways in which the intranet could be used to help overcome those challenges.\\r\\n\\nAs with all the other session at the event, the discussion was rooted in the growing belief that the digital workplace and employee experience are inextricably linked partners in the long-term success of business. \\r\\n\\nIt’s a good foundation to start these discussions because despite the fact that all the organizations represented at the event are at different places in their digital workplace journeys, studies are showing that the digital workplace has grown as a priority for all businesses over the past year. \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3QpQ5jqNzKXjuj8owBHUwJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additionally, as Dion Hincliffe pointed out in his keynote, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.dwexperience.com/session/keynote-address-measuring-your-way-to-digital-workplace-roi-and-success-all-times-edt--163958/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Measuring Your Way to Digital Workplace ROI and Success\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", employees must be the focus of any digital workplace discussion, because the only experience they have right now is a digital one, so it’s got to be right. \\r\\n\\nWe want to keep this conversation going even if the event is over, so we’re diving a little deeper into the questions asked at the roundtable…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How have your enterprise communication needs changed since the pandemic? What are your emerging challenges? Where do your employees go for internal communications and resources?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The feedback attendees provided to these questions was pretty much what you’d expect given we’re living through a global pandemic that forced entire workforces to transition to remote work virtually overnight:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees are struggling with too much communication in too many channels\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The challenge to find information is more acute than ever before\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s hard to deliver a standard experience for all employees that’s also personalized to each individual\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some people are missing communications because they aren't in an office where a variety of communication channels are typically used\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Keeping up with all the changes taking place is getting to be a challenge – employees need support \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s reasonable that people, and therefore organizations, are struggling with these kinds of issues. The pandemic has trained an intense spotlight on the digital workplace. Gaps that existed before are still present, they’re just bigger, which is forcing businesses to realize that just because technology has enabled widespread remote work doesn’t mean that it will be easy. It can’t be, for a number of reasons.\\r\\n\\nFor one thing, the natural flow of information has been disrupted. Without the proverbial watercooler to chat around or the ability to turn to the coworker at the next desk to ask a question, the peer-to-peer flow of information has been disrupted. \\r\\n\\nFinding information has also become a challenge. As businesses have rolled out a variety of solutions to make remote work “easier” for employees, workers now have more distractions than ever. From March – February 2020 alone, there’s been an 11-point increase in the challenges associated with siloed systems and data. \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5gKdIbMAsVUjBP0sRNh5tO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s no wonder. Employees interact with an average of 40 different applications in the course of their daily work, resulting in significant fragmentation and frustration. They’re distracted, they can’t find the information they need and under those conditions, it can be impossible for internal communications teams to reach workers with important information.\\r\\n\\nIt’s become clear that information is key to the success of a distributed workforce – both receiving it and finding it. To arm employees with the resources they need, organizations are going to have to rethink their strategies behind everything – and communications is just the beginning.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How do you see the corporate intranet playing a role in answering these challenges? What are its current strengths? What are the gaps? What are the alternative channels for communication and information sharing?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Attendee feedback regarding intranets was very much aligned with what we’ve heard from the organizations we work with. \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While it was recognized by the group that intranets are an inherently ideal asset for creating a centralized communications hub, most cited weak search functionality as their prime shortcoming. And because employees are unable to find what they need on a corporate intranet (and without the ability to simply ask a nearby coworker), they often rely on links in emails to direct them where they needed to go, along with other unnecessarily time-consuming workarounds that hurt productivity and increase frustration.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s unfortunate that intranets have historically failed to get the attention and resect that they deserve. When \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/checklist-creating-modern-intranet-experience-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"designed and maintained properly\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", an intranet can be a powerful tool in the digital workplace arsenal and an easy way to improve the employee experience, serving as the personalized, contextual, and timely resource workers need to be effective. But intranet managers and corporate communication professionals need to set aside the age-old belief that the intranet is nothing more than a static, stale archive of hard-to-find information.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Instead, they should focus on giving it the power it needs to facilitate effective communication across the entire enterprise. With the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/modernize-your-existing-intranet\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"right technology to modernize its capabilities\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", an intranet is ideally positioned to serve as a flexible and agile platform that delivers the experiences, content, applications, and services of today, as well as the innovations of tomorrow. It can be the ideal front door to your digital workplace – and it can do so without replacing any of your existing technology.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How does the intranet integrate with other enterprise tools? What's working and not working in that area?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The response to this was simple – and unfortunate. For the most part, intranets are only being used as repositories for corporate information. There are no integrations, which means far too many intranets deliver the same diminishing value as a weeks old newspaper left behind in a waiting room.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Adoption is not automatic. You must provide value.\\\"\\r -Dion Hinchcliffe, DWX 2020\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is a HUGE missed opportunity, because integrating with core enterprise applications on the intranet not only makes it possible to deliver the modern experiences employees need to be effective, it supports many of the long-standing goals of the digital workplace:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved productivity\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – making it easier to interact with complex enterprise systems by abstracting only the information and functionality each employee needs \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined communication\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – elevating important information out of email and into a central location \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increased engagement\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - simplifying the high volume, low-value tasks that stand in the way of meaningful work\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4f25enJsJBXiPBSii6Wmth\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If organizations take the time to build value and create an intranet experience that offers the features and functionality employees need on a regular basis, then they will come. Adoption will not be an issue.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you had a blank check to build the intranet of your dreams what would it look like? How would it operate? Where do you see future evolution happening?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet wish list voiced by attendees was very much in line with the functionality that’s needed for an employee-focused digital experience:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dynamic content, such company announcements, articles, engagement opportunities, etc.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Targeted communications by site or function\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mobile accessibility\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better search functionality\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, most organizations don’t have a blank check to make these changes a reality. In fact, budget constraints are cited as a major roadblock for many organizations. \\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"Xr4agFFevP0ia7lR8D3QY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Budgets being tight doesn’t negate the need for a better digital experience, however. Employees still need digital tools that enable them to perform their jobs effectively and give them more time to focus on the meaningful work that drives value for the business. \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can it be done without an expensive, time-consuming tech overhaul?\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It can be done with a digital experience layer. Experience layer technology is designed to separate the user experience from underlying source systems. These layers give organizations the flexibility to control and design modern, streamlined experiences that meet employees’ needs. They help them fulfill their intent (i.e. accomplishing routine tasks with fewer clicks) while maintain investments in the best-of-breed business applications that keep the business running. \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"27kOsnTtssIW81ABKwOyRz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And where does the intranet come in? It’s the perfect location for anchoring an experience layer, serving as the ideal front door to your digital workplace, and it’s achievable without replacing any of your existing technology.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies like Liberty Mutual Insurance and other Fortune 500 financial service institutions have used this approach successfully to improve the employee experience. By simply providing a modern intranet that aggregates tasks and information into a central location, they were able to give employees a command center for everything they need to know and do. Their intranets were transformed into flexible and agile platforms that deliver the experiences, content, applications, and services employees need today - as well as the innovations of tomorrow.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conclusions\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Any discussion about specific aspects of the digital workplace, such as the intranet or internal comms, always ties back to the employee experience, and for good reason. Fixing the experience naturally solves lots of other problems along the way. Accenture, for example, concentrated on improving the top 100 experiences across their organization and saw an increase in NPS as well as significant reductions in administrative burdens, cycle times, and total cost to serve across the organization.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1CLZjIWopkjFeJLONFlInK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The lesson that can be learned from all of this is simple: creating an effective digital workplace starts with delivering the right experiences. \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is an effective, fast, and easy way to do just that, anchoring the experience layer and acting as the fabric that sits across all the different tools and technologies employees use to create the cohesive experience employees want and need. \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about how an intranet can yield quick returns on many of the high-value experiences that will help gain buy in and set up the ideal foundation for long-term growth, flexibility, and innovation, check out Troy Campano’s DWX mainstage presentation, “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-webinar-employee-experience-needs-new-approach\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee Experience Needs a New Approach\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".”\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7b5da18f-ec06-5fc9-bc64-c7b52162d8aa","title":"Employee-Focused Technology to Simplify the Work Day","externalTitle":null,"slug":"employee-focused-technology-to-simplify-the-work-day","publishDate":"2020-10-06T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4OQkyCQcwzTSEd0p1R3IpP/5b06876769c9fe9bddd20bba9474a21b/virtual-work-meeting-1920x1080.png"}},"description":{"description":"Once you understand what your employees need from their digital workplace, it's time to implement technology to make it happen. This blog post discusses the best approach to implementing the intelligent, employee-focused technology organizations need to support the long-term success of their workforce."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we talked about in a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/09/supercharging-your-distributed-workforce-step-1-understanding-employee-need\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"previous post\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the first step in supercharging your distributed workforce is to understand what employees need from a digital experience. There are a lot of ways this can be achieved, from conducting  surveys and shadowing employees as they go\\nabout their days to creating personas and conducting \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://www.workgrid.com/journey-mapping-guide\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"journey mapping exercises\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". However it’s accomplished, there’s no question  that having a deep understanding of where employees are experiencing pain points and what they need to be successful is the one surefire way to create quality digital experiences that are able to meet the challenges of rapidly changing business requirements.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But then what? What comes next once you’re armed with that information? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s where step two of our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/navigating-the-future-of-work-guide-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"three-step plan\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" comes in – implementing intelligent, employee-focused technology that can simplify the work day.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Phase 2\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Implementing Intelligent, Employee-Focused Technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s tempting to simply take the processes you developed for a physically-oriented workplace and create digital versions of them, but you should resist the urge at all costs - it won’t work. Success in this era of significant change calls for an entirely new approach to technology, one that gives employees the right tools, the right access to information, and the right support to develop the skills, mindsets, and behaviors they’ll need to succeed. That means an unwavering focus on putting experience before process and ensuring that each digital interaction an employee has is seamless and simplified. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, employees need technology that’s \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"single-mindedly designed to serve their needs\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That might sound a little obvious, but the reality is, most enterprise technology is \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"not\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", in fact, designed with the experience of the average user in mind. It’s designed for power users, the handful of people who need robust functionality to serve their specialized departmental needs. That’s fine for them but it isn’t helpful for the every day users who need those systems to complete one or two routine tasks. For those users, the experience is daunting, confusing and frustrating. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are few foundational areas where the use of intelligent, employee-focused technology\\nwill enable organizations to create digital experiences that support employee success throughout the storm of changing business conditions.  They are relatively easy to implement, leverage existing technology investments, and they will help businesses make the small changes that lead to big wins in delivering a better digital experience for employees: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centralized location for tasks and information\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The office has always been the glue that bound the entire work experience together, the nucleus that all the other work-related rituals revolved around. This is particularly true for areas like knowledge management, where information was able to pass readily from person to person on an as-needed basis. With that no longer being the case for many employees, it’s important to create a digital equivalent. Workers still need access to information, and if they can’t turn to the coworker sitting next to them and ask a quick question, then they have to\\nfind it somewhere.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The intranet is the perfect resource to fill this gap.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"79XN1YMGqpwzgTrzUGRKLG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That may sound surprising, but it shouldn’t. The intranet is an ideal option for centralizing the tasks and information employees need to be effective because most organizations already have one and they’re already designed to serve as an information resource – they just aren’t being used as effectively as they could be. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The time has come to deliver a modern intranet experience that finally lives up to everything it could (and should) be. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can start by aggregating tasks and information into a central location on the intranet. By giving employees a command center for  everything they need to know and do, your intranet can serve as a flexible and agile platform that delivers the experiences, content, applications, and services employees need today - as well as the innovations of tomorrow. It can serve as the ideal front door to your digital workplace, and it can do so without replacing any of your existing technology.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Supercharging the intranet is a win/win for everyone. HR can be confident that employees have easy access to a single source of truth for important information and Digital Workplace and IT leaders will be glad to finally take steps toward creating an information resource that employees find useful.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A modern intranet experience can also serve as the platform for many of our other recommendations, such as…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Communication channels that work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Communicating effectively with employees – all employees, whether they return to the office, will continue to remain at home, are on the road or front lines – will be key to the success of navigating all the changes happening in workplaces today, as well as whatever comes next.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1FH5AceuOcnmKkYymi6zIe\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But it isn’t just a simple matter of \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"more\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" communication, or even more \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"channels \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"for communication. If anything, that’s part of the problem. Workers are inundated with communications and they desperately need help to understand what’s important and needs to be seen right away. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They need a centralized location for important communications they can trust.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine the impact if HR teams had an easy way to send communications - everything from the typical updates related to benefits, training opportunities, etc., to the important policy updates and wellness information that employees are desperate for. And what if they could do it outside the chaos of email where employees were sure to see them?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And what if the internal communications team could quickly and easily send targeted, contextual notifications to employees with critical updates about office closures, new safety procedures, etc. – so employees always knew what they need to pay attention to, no matter where they were?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ease at which information can flow and be found will be a major success factor in how well organizations navigate the ongoing shifts of the workplace. The ability to foster productivity is another.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better self-service functionality \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Typical service delivery methods often suffer from some historically detrimental shortcomings...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Volume\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – Help desks universally face rising call volumes, boxing staff into the corner\\nof being perpetually reactive to employee needs, with little or no time to\\nfocus on strategic issues.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Response times\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – Despite the best of intentions, service desk representatives can only\\nrespond to the constant barrage of questions and issues so quickly.\\nUnfortunately, it’s not usually quick enough to satisfy the expectations of a\\nworkforce accustomed to the response times of customer-centric organizations\\nlike Amazon.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Siloed service centers\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – A lack of connection between enterprise service centers\\ncreates a confusing and disjointed experience for employees, forcing them to\\nfigure out on their own where to turn for help answering a question or solving\\na problem.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These sources of frustration for employees can be eliminated (while significantly reducing costs) by giving employees  tools to handle a lot more of the typical service center tasks on their own. Chatbots are a great example because not only are they available 24/7 to answer common questions, they can assist employees in performing self-service tasks such as submitting tickets. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6glbX5gqzqtvFKEQ81f8BK\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/guide-reimagine-employee-experience-it-service-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernizing service delivery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" creates an easy user experience that\\nincreases both productivity and employee satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR and IT departments are particularly impacted by improvements in this area, with the efficiencies achieved by both departments translating directly into cost savings. Digital workplace leaders will also find improved self-service functionality to be a win because it significantly improves a process that has historically been the source of a lot of frustration.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees be productive at home\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some employees might be returning to their offices, but many – far more than ever before – will be remaining at home. The lucky ones will only have to worry about work as their primary responsibility, but for others, a continued encampment in their home office might also require them to juggle the hats of homeschool teacher and/or primary caregiver to children, aging family members, etc. If the plan to help those workers is to just digitize old paper-based processes, expect it to fail because it just won’t work. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The remote workers of today are balancing a lot of conflicting responsibilities and because of that, they need flexibility to work wherever and whenever it’s convenient for them. Enabling the kinds of mobile access they’ll need to tasks, information and resources will require a new way of thinking.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5Rz9B7zd2wQVrlnoqBaxSh\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some key things to think about will include:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Making sure they have seamless mobile access for everything they need to know and do,\\nas well as a better process for managing all of the enterprise tasks they’re responsible for\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Giving them a centralized way to organize and prioritize all their tasks, both personal and from across the enterprise, so they can manage their time holistically\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplifying complex processes, such as approvals, so they can be done quickly and easily\\nwhile on the go\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improvements like these would be a big check mark in the “DONE!” category for Digital Workplace and IT leaders who are looking to make sure every single employee always has easy access to the resources they need to operate at peak levels.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modern digital access to services\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hopefully by now your organization has replaced old-school, paper-based services with digital ones. If you haven’t yet, you might want to get on that ASAP because employees have high expectations when it comes to digital experiences. Provide the kinds of modern, intelligent experiences they need, and you’ll not only win their loyalty for years to come, but your business will also see rewards from improved productivity and reduced frustration. And if you fail to deliver the right experiences? Your ability to attract and retain talent will suffer and likely so will your business results.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully, there are plenty of options to help modernize your enterprise, automating tasks for employees and providing the modern employee experiences they need and deserve.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leveraging microapps to make interactions with complex systems easier is a great place to start simplifying the work day for employees and improving the overall employee experience. Microapps eliminate frustration and simplify the work day by abstracting the most common tasks and information (like time off balances and payroll information) from back-end systems. They then present that information in a single and intuitive workspace, without requiring navigation between multiple systems. And because they deliver highly customizable functionality that enables single-click access to exactly the information and task-based functions employees need, when they need them, there’s more time for workers to spend on the work that drives real value for the business.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A natural language chatbot is another way add modern functionality that mirrors the consumer experiences employees are accustomed to. There are many areas across an organization that could benefit from that kind of intelligent functionality, such as HR. A chatbot would enable employees to get instant answers to all their most common questions, day or night, without having to wait for responses from someone on the HR team. That’s a\\nsignificant time savings for both employees and knowledge owners, and that alone would be enough to make chatbots the cornerstone of the remote work experience, but there are countless other use cases as well, such as facilitating help desk inquiries and requesting time off.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what’s next?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can learn more about phase three of this plan in our new “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/guide-prepared-future-of-work-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guide for\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/guide-prepared-future-of-work-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Navigating the\\nReturn to Work & Beyond\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".”\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"4cf45bcd-e848-5599-851e-db8d85deb2a4","title":"Taking a Product Management Approach to Your Digital Employee Experience Initiative","externalTitle":null,"slug":"taking-a-product-management-approach-to-your-digital-employee-experience","publishDate":"2020-10-06T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=768&h=449&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=1024&h=598&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=1366&h=798&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=1920&h=1122&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=1920&h=1122&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=768&h=449&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=1024&h=598&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=1366&h=798&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg?w=1920&h=1122&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1122},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/8hRxmyVEORkjoE5tnhf84/746a4f02f0bd40251aed199d26801db6/productivity-1995786_1920.jpg"}},"description":{"description":"Creating streamlined, personalized and contextual experiences for employees is imperative. But who's job is it to pull it all together and make sure it happens?"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A while ago we talked about the need to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/10/09/starting-your-digital-workplace-strategy-off-right-involving-the-right\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"involve the right teams\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" when building your digital workplace strategy. It’s an important topic because including the right people in the planning discussions has a huge impact on the resulting quality of the experiences you provide. You simply can’t implement technology solutions that address the individualized needs of an entire workforce if you don’t understand the goals, fears, and success metrics of the main stakeholder groups (IT, HR and internal comms).\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Nature of Work has Changed\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A lot has changed since we last discussed this topic so we wanted to revisit it - though this time through the lens of adapting to the massive change that’s taken place in the past year.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Covid-19 has forever altered the way work gets done. Physical office spaces will never be the same and distributed workforces have become the norm for many organizations that have realized  offices aren’t a requirement for business success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For many employees the digital workplace has become the only workplace. Because of that, the need for experiences that are a streamlined, personalized, and contextual is now imperative.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"Ygho49x9R85UL5bW2A0ls\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To be clear, it’s still important to make sure that the right people are sitting at the table when making digital workplace decisions. Perspectives from across the organization are needed to create experiences that support employee success and are in alignment with business goals. But given the urgent need to make sure employees are empowered to work effectively wherever they are, we’d now recommend taking a product management approach to implementing a digital employee experience initiative.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is a Product Management Approach to DEX?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A product management approach to the digital employee experience starts with assigning formal ownership. Designate a single entity to the initiative who is accountable from inception to completion for understanding both stakeholder and employee needs, identifying the business outcomes, building the business case, establishing metrics, owning the roadmap, and working with the right people across the organization, from UX designers, communicators, IT, etc.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It makes sense – of course there has to be accountability to make any progress. But achieving this can actually be more difficult than it sounds because it flies directly in the face of how technology and the employee experience are typically approached in organizations.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"YLCHYh9JAcs7y3UOtCeAA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR might address employee experience by revamping the onboarding process, a decision that makes sense because onboarding is the first impression an organization makes on an employee. It’s got to be good if companies are going to attract and retain top talent. IT, on the other hand, might focus on improving the experience for employees by rolling out a chatbot to streamline service center processes. And  finance might opt to roll out a new mobile expense tool aimed at simplifying the expense submission process. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finding a single technology to meet all of those perfectly reasonable goals would be impossible, so it stands to reason that each department would just strike out on their own to implement technology aimed at improving the experience in their specific domains. The problem with that approach, however, is that it fails to consider the impact a siloed approach has on the workers themselves.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Formal ownership of the employee experience – ideally someone with responsibility for the digital workplace –would solve this problem. That ownership group could then treat DEX as an official project to be managed rather than an ideal to be implemented. This type of approach would ensure that goals are established, deadlines are met, and progress is made – progress that helps the entire organization operate more efficiently, even during times of unprecedented change.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6tZ1j5CyeP2NSSaaRVe0CF\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The process would still involve all the necessary stakeholders we discussed previously, representatives from HR, IT, internal comms, finance, facilities, etc. It might even make sense to create a steering committee. But the formal ownership group would work directly with all stakeholders (including employees – that’s a must) across the enterprise to take the programmatic steps necessary to deliver flexible, engaging experiences. This process should include:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Documenting stakeholder priorities to ensure a holistic vision can be achieved\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/09/09/supercharging-your-distributed-workforce-step-1-understanding-employee-need\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding employees’ needs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by developing a comprehensive set of\\r personas and conducting a full user journey mapping exercise\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building a business case that establishes the necessity for the project\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a vision and strategy for the initiative that’s aligned with business goals\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting buy-in from senior leadership to ensure long-term support\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Building user stories and developing a roadmap with clear goals and timelines\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Collecting user feedback to involve employees in the process and help achieve desirable\\r\\noutcomes\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a formalized approach in place, one that relies on a centralized product owner that acts as the glue holding the initiative together, it will be much easier to build a technology foundation that delivers the unified experiences organizations need for long-term success.\\r\\n\\r\\nFor more information on how to deliver digital experiences that can help your organization navigate the return to work and beyond, check out our guide \\\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/navigating-the-future-of-work-guide-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Navigating the Future of Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"bd1ed109-9c88-5ea2-a07e-5b0076d6428d","title":"Are Digital Experience Layers the Next Frontier?","externalTitle":null,"slug":"digital-experience-layer-solution-for-modern-digital-workplace","publishDate":"2020-09-23T00:00-05:00","editorPick":false,"category":[{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null},{"title":"Experience Layer","backgroundColor":"#FFCCDD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=768&h=350&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=1024&h=466&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=1366&h=622&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=1920&h=874&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=1920&h=874&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=768&h=350&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=1024&h=466&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=1366&h=622&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg?w=1920&h=874&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":874},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/UXGRrt2oRWrpfVAzaWEf8/63d269fbcc2b8e2f9467222bf3256308/digitization-4667371_1920.jpg"}},"description":{"description":"Explore how digital experience layers can solve challenges as a result of digital transformation and help organizations deliver the seamless, intelligent and contextual digital experience that power business success."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Evolution of the Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’ve ever watched one of those movies where someone tries to use cloning to get more work done, then you know that it’s an approach that never ends well. Chaos is inevitable, mistakes are made as less gets accomplished, and the big takeaway is always that more is never better.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s the big problem we’re facing with digital workplaces today – and digital experience layers might just be the solution.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The complexity of today's digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As companies are increasingly reducing their reliance on traditional monolithic systems and seeking out pointed SaaS applications designed to increase productivity and engagement, there’s a rapidly growing list of solutions to help them do just that. This abundance of choices is great. Organizations have lots of specialized options for tools that hold the promise of an improved employee experience for their workforce and they’re eagerly adopting them as a way to deliver the modern digital experiences employees expect.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, implementing a collection of disparate solutions has actually had the opposite effect, impacting productivity and engagement in some negative ways: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Context switching, the phenomenon that happens every time employees toggle back and forth between systems to complete tasks, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://blog.rescuetime.com/context-switching/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"costs workers up to 80% of the time they have to focus on important work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that drives business value. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees said they spend only 43% of their day on their primary job duties. (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Workfront State of Work 2020 Report\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workers \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/larissafaw/2018/03/05/workers-waste-32-days-a-year-due-to-workplace-efficiency-apps/#e52983a1d515\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"waste 32 days a year\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" due to workplace efficiency apps.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace has become more complicated than ever before. And as a result, both productivity and the employee experience have taken a massive step backwards, despite the best technology and even better intentions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how did this all happen? Like most unintended consequences - quietly and when no one was paying attention.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While technology solutions have advanced to become more intelligent and sophisticated, the ways in which they’re selected and implemented have not. Organizations have continued to make all their tech decisions in silos, rolling out waves of individual applications without consideration for how all of those tools will interact and what impact they’ll have on user’s holistic experience. Because of that, employees are frustrated and distracted, with too many systems, too many places to find information, and too much communication coming at them from too many sources. As NYU Professor Clay Shirky describes it, they’re overwhelmed, suffering from “filter failure,” with no way to know what to focus on and no time for the meaningful work that’s the hallmark of a good employee experience.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5YxlxSvl5p5cLdnMCIwn2N\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully, there's a fairly simple way organizations can subdue this technological overload and get their employees (and their business) back on track.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A new approach - the digital experience layer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what will it take for organizations to realign their technology approach to focus on employee needs and deliver a simple, seamless digital experience that also supports organization and departmental needs?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7tQvdP68lWWetAyJu1tg5A\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's simple: the key to delivering employee-centered experiences through is through a digital experience layer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital experience layers separate the user experience (UX) from underlying source systems, giving organizations the flexibility to control and design experiences that meet employees' need for a simpler experience by helping them fulfill their intent (i.e. accomplishing routine tasks with fewer clicks) - all while maintaining investments in the best-of-breed business applications that keep business running.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"27kOsnTtssIW81ABKwOyRz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A good way to think of digital experience layers is like a digital assistant that integrates with all enterprise systems on behalf of employees, shielding them from the complexity and delivering just the seamless experience they expect. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At their core, digital experience layers provide employees with a centralized place to find the information they need and complete the routine tasks their jobs require. The resulting experiences for employees can be customized to meet the needs of the task at hand, anything from a chatbot that can automate IT service requests and consumer-grade apps that make it easier to access core systems to personalized, to contextual notification cards that make sure employees always have access to the right information at the right time. Digital experience layers also offer multichannel experiences, instantly modernizing legacy systems by making them available on mobile, even when the source applications themselves aren’t mobile.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital experience layers aren’t the generic, one-size-fits-all experiences that are so typical in the business environment. Instead they’re intelligent, which means that they take advantage of the vast amounts of employee data to deliver relevant and tailored tasks and information to each individual, much more in line with the benchmark experiences delivered by brands like Google, Netflix, Amazon, and Spotify that workers have come to expect. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do digital experience layers look like for employees?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At Workgrid, we've designed a digital experience layer for employees that enables organizations of every size to provide a modern, streamlined experience for their workforce without having to replace existing technology. Employees get a simple, intuitive employee app that simplifies their work day and gives them access to just the tasks and information they need, ensuring that both the workforce, and the business, operate at the highest levels.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid AI Assistant brings together information, communications, tasks, and notifications from across the enterprise into a unified experience for each employee that’s available via the channels they work in most - including as a browser extension, within Microsoft Teams, or as a web client that can be integrated within any intranet or employee portal. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5rjdCmfZYYF54l7TjA4Rso\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are a few examples of what the employee user experience in Workgrid looks like\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1USMlHqdRMZXxfntMup9cS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Centrally located, giving employees a single command center for tasks and information.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrate with existing technology to automate, streamline, and improve productivity\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2LV6efD4HvaX2UBxhMZx13\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unify alerts, system-based notifications, and proactive nudges all within one system for reduced digital friction\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver information in the flow of work so employees can take action right from the Assistant\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why it matters\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The quality of the employee experience has always been a driving factor in business success:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/causeintegration/2017/05/04/employee-engagement-vs-employee-experience/#732e9a078834\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies with highly engaged workers outperform their peers by 147%.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hbr.org/sponsored/2019/11/how-to-empower-and-engage-your-workforce-by-focusing-on-the-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations with highly engaged workforces reported a three-year revenue growth rate that was 2.3 times greater than average.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hbr.org/2017/03/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies that invest in employee experience are four times as profitable as those who don't.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's business environment, however, turned on it's ear by a global pandemic that has forever changed \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/navigating-the-future-of-work-guide-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"how work gets done\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", enabling workers to be effective so they can spend more time on what matters most to them will be critical to long-term success.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1eJPxYzjEVhCVdwXML7LHY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For organizations that have already heeded that call and are confident that their workforce is happy and operating at peak efficiency, congratulations! You’re one of the lucky – and smart – ones to have unlocked that puzzle. But for those businesses that can’t count themselves among that group, or aren’t sure, maybe now is the time to try something different. Experience layers could be the key to solving your digital workplace challenges.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To see how we’ve helped other organizations tackle this exact issue, check out \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.youtube.com/watch?v=RNcc-xDsCk8\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"this interview\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" with our Head of Product, Troy Campano, explaining how a digital experience layer is key to supporting your digital workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2ESoIxJKhd3VBpR7pKjJBG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"916758dc-54f0-56bc-98bd-28443607c8a7","title":"Workgrid September 2020 Product Update","externalTitle":null,"slug":"workgrid-september-2020-product-update","publishDate":"2020-09-10T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Read about Workgrid's September product updates and experience enhancements..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Our September product updates are focused on enhancing surveys, the Workgrid user interface (UI), and other changes to keep Workgrid aligned with customer needs and expectations. We know that as organizations are strategizing and implementing tactics for the return to work or a prolonged remote work environment for its employees, enhancements to the digital workplace and the tools used to simplify the work day are essential. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Survey Updates\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Pulse surveys are a quick and easy way to receive feedback from employees on any number of topics. They can be especially useful during this return-to-work timeframe as organizations aim to support employees going back into physical offices and those staying remote. From the Workgrid console, which has a new modern display, admins can now view survey results inclusive of employee comments. Previously, comments could only be viewed by exporting the survey results. PDF and excel exports are still available for your various reporting needs. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"UI Enhancements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We know that UI is inextricably linked to user experience. And Workgrid aims to make digital experiences simpler for employees AND administrators. As such, our September updates include some theme changes to improve UI.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Did you know that rounded button corners make processing information easier?* That's why you'll see rounded buttons when you hover over them as part of recent theme updates. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You'll also see that the base (default) theme colors have been updated to provide better contrast. But there are still theme elements you can customize to make Workgrid more aligned to your brand - that hasn't changed! Customers continue to control font families and navigation icons, and can customize their own UI color scheme to align with their brand. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We will keep you apprised of additional theme updates as they roll out over the coming months.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App Catalog Update\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time Planner\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" is now available in the Workgrid app catalog. Time Planner allows employees to plan, schedule, and share events between groups of employees. It's an easy way to share out-of-the office events, such as planned time off, trainings, travel dates, etc. Employees can even create custom groups and share their availability with just that group without having to view a shared calendar. Time Planner also makes it especially easy to view calendars remotely, which typically isn't a great experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Miscellaneous Enhancements\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Publisher has had several updates to note:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New functionality allows you to add attachments to cards, as well as the ability to drag and drop those attachments. This means you can control the order in which your attachments appear. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"USE CASE IDEA! Send employees invitations to events or webinars and attach a calendar invite. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Notification card sort order functionality is available across all platforms. This means users can choose to display cards by date or the recommended algorithm. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Plus...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The experience of creating notification sources has been improved. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Special characters, such as slashes, can now be handled. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Review a complete overview of miscellaneous enhancements in our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/release-notes/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Release Notes.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\n*\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://uxmovement.com/thinking/why-rounded-corners-are-easier-on-the-eyes/#:~:text=Rounded%20Corners%20Make%20Information%20Easier%20to%20Process&text=Sharp%20corners%20throw%20your%20eyes,when%20the%20line%20changes%20direction\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why Rounded Corners Are Easier on the Eyes\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". UX Movement. \",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"35c73366-8054-5673-8b0f-1be62c230f49","title":"Supercharging Your Distributed Workforce","externalTitle":null,"slug":"supercharging-your-distributed-workforce","publishDate":"2020-09-09T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/41jBb1WILHzgmi0bijoZtH/022650eb9be58d10532f6b105c8db184/virtual-work-meeting-2-1920x1080.png"}},"description":{"description":"As organizations rethink their strategies behind how the physical and digital workplaces intersect, they will also have to rethink the employee experience. A flexible, seamless experience that simplifies the work day will be fundamental to the ongoing success of employees."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The global coronavirus pandemic has fundamentally changed the nature of how works gets\\ndone. Physical office spaces will likely never be the same and distributed workforces are rapidly become the de facto standard for companies who have come to realize that offices aren’t a requirement for business success. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations rethink their strategies behind how the physical and digital workplaces intersect, they will also have to rethink the employee experience. A flexible, seamless experience that simplifies the work day will be fundamental to the ongoing success of employees who are working under a variety of different conditions, either at home, in an office or even a combination of both. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can companies empower every employee in all of the unique situations that this “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://sharonodea.co.uk/2020/06/01/the-road-to-remote-part-2-spaces-support-and-comms/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"New Abnormal\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"” has created? And how can they continue to create experiences that support the success of employees and the organization over the long-term?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In our new guide “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/guide-prepared-future-of-work-lp?utm_source=blog&utm_medium=referral&utm_campaign=return-to-work-blog&utm_content=Return-To-Work-Guide\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Is Your Organization Prepared for the Future of Work? A Guide for Navigating the Return to Work & Beyond,\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"” we discuss a three-phase plan to help organizations create a digital workplace that can withstand the shifting needs of today as well as the changes the future will certainly bring. This blog post details phase one of that plan, understanding the needs of employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding the needs of a distributed workforce\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivering a digital employee experience that empowers workers is challenging under the best of circumstances. There are lots of ways it can go wrong. But noted author and organization development strategist \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.joningham.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jon Ingham\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" had some clear thoughts about one\\npossible mistake companies could make that would really cripple their efforts to effectively support a distributed workforce: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The biggest worry is always that we forget to put people first.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s an awfully big mistake to make, especially when employees’ expectations of digital experiences are higher than ever before and attracting and retaining top talent is such a big focus.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully, organizations can avoid an error of that magnitude by simply putting employees\\nfirst - making a genuine effort to understand what it is that they want and need to be successful. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In fairness, that can be easier said than done – understanding requires empathy and commitment - but it’s an exercise that will pay off in spades when it comes to creating quality digital experiences that are able to meet the challenges of rapidly changing business requirements. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what’s the best way to achieve that kind of understanding?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, there are no shortcuts to understanding the true experience of employees\\nthroughout their entire tenure with an organization, so it’s best to undergo a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://www.workgrid.com/journey-mapping-guide?utm_source=blog&utm_medium=referral&utm_campaign=return-to-work-blog&utm_content=Return-To-Work-Guide\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"full journey mapping exercise\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For organizations that aren’t familiar with journey mapping, it’s a tool used to identify opportunities for improving the employee experience by visually outlining the end-to-end experience an employee has throughout their time with an organization. This process includes all the touch points an employee that has that might impact their experience and also details how they’re thinking and feeling at each point, making it possible for organizations to understand pain points from the employee’s point of view. The steps for conducting a journey mapping exercise are pretty straightforward and include defining the personas and segments of your organization, building out full profiles for each persona,\\nand mapping out the journey for the experiences that need improvement. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7s1BF8rFLGFE9tKxGPpD29\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Even if you’ve already created personas, don’t be tempted to go with what you have and assume that the needs that have already been laid out are still applicable. The pressures and expectations of work have entered an entirely new world. Employees are working under a diverse set of circumstances and because of that will require different access to different resources across a variety of different channels. It’s important to revisit the personas you\\nhave and update them to reflect the challenges employees are currently facing.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The insights you’ll gain by engaging in a journey mapping or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cmswire.com/employee-experience/5-tips-to-get-more-from-your-voice-of-employee-program/?utm_source=t.co&utm_medium=social&utm_content=dlvr.it-cmswire\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"voice of the employee \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"exercise will be well worth the effort, helping you to identify the critical moments that matter to employees that are in desperate need of improvement. With those identified, it then becomes easy to enact changes that have significant and long-lasting impact on the employee experience across the organization. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Clear and inspiring communication is central to making this next unsteady phase a success.\\\" (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.mckinsey.com/business-functions/organization/our-insights/a-leaders-guide-communicating-with-teams-stakeholders-and-communities-during-covid-19\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Source: McKinsey\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some common needs that employees express, particularly in circumstances like these, include:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better communication channels\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" for important information, such as updates on new policies and procedures, announcements about office openings and closings, details about training opportunities, etc.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Easy-to-use tools and systems \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"that don’t require a lot of specialized knowledge.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplified processes\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" that aren’t bogged down with lots of steps.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A centralized location\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" for finding information and asking questions.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More time to spend on the meaningful work\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" that keeps employees engaged and happy.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Flexibility\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" – the continued ability to work when and where it’s convenient. It’s the only way\\nemployees can juggle the many conflicting responsibilities they’re facing right now. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what’s the path forward to address these needs and create an employee experience that\\nsupports long-term success? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about phases two and three of this plan, which cover implementing employee-focused technology and refining the digital experience over time, check out our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/navigating-the-future-of-work-guide-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Guide for\\nNavigating the Return to Work & Beyond.”\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"8b45a30f-054b-5d4a-bd42-c6533d51c5a3","title":"Workgrid Summer 2020 Product Update","externalTitle":null,"slug":"workgrid-summer-2020-product-update","publishDate":"2020-07-30T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Read about Workgrid's Summer product updates and experience enhancements..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s hard to believe we’re already in the middle of summer. For many, we hope that means summer vacations – or this year, maybe a lot of staycations. The team at Workgrid has been busier than ever, and below you’ll find the latest updates on new product releases and experience improvements.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We've redefined what a Workgrid App is - because as the nature of work evolves, so do digital workplace demands. It's clear that modern tech and flexible delivery approaches to create positive employee experiences are essential.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Apps may now combine three different components: smart notifications, microapp, and a chatbot conversations. Previously, these were considered separate components and would have been built and managed separately. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What does this mean? Let's say you have a time off management app. With Workgrid, you could create an app that provides employees easy access to their time-off balances, while also configuring smart notifications to be delivered when a manager approves a time-off request. Coming soon, the chatbot can be added so employees can simply ask, \\\"How much time off do I have left,\\\" and have that info served up right in the chat. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This flexibility enables organizations to build digital experiences that are meaningful and relevant to each employee. Different employees have different needs, and while office-based employees may want access to information via a conversational interface, frontline employees may want a simplified view via a smart notification card - and vice versa. Workgrid Apps now empower you to design the experience that best meets your employees needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid App Catalog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the reconfiguration of Worgrid Apps, we've launched the Workgrid App Catalog. Space Admins can easily download and install Workgrid's out-of-the-box apps. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Catalog is searchable and has filters to easily locate available apps. Once an app is selected, details will be displayed and it can be easily installed. When installing apps, admins have the ability to select which employees can have access, ensuring employees receive only information that's relevant to them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New Apps Added to the Catalog\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Three apps have been added to the Workgrid App Catalog: My Payday, My Time Off and People Search. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Payday\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" provides employees quick access to paycheck information every payday. They can skip the painful process of logging into an enterprise system, and instead get the information delivered right to their fingertips. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My Time Off\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" gives employees quick and easy visibility into their time off balances. Now they can better manage and plan throughout the year - without ever having to login to the source system. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"People Search \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"helps employees find coworkers and locate important employee and team hierarchical information. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When you utilize these and other Workgrid Apps, your employees avoid jumping between systems and interfaces. This means they can focus on high-value, meaningful work that increases their job satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Space Analytics\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Space Analytics dashboard is now generally available (GA) to all customers. In May we announced this feature was available \\\"in preview\\\", the phase preceding GA, to existing customers. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"From the dashboard, located in the console's left-side navigation, administrators can see system usage and adoption data for Workgrid Assistant and core features. Chatbot analytics are visible through the dashboard and CSV exports of conversations now include their aligned content author role when applicable. This small chatbot enhancement will be invaluable to admins responsible for managing and distributing insights. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Push Notifications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Push notifications are now available for both Workgrid mobile and desktop apps. Notifications will display both the title and snippet from the summary card. This functionality provides a powerful way to increase use and engagement with real-time updates. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"UX Enhancements \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid has a passion for putting users at the center of everything we do. Because of specific feedback, we've made several UX enhancements. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Removing Character Limits on Publisher and Survey\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Many users wanted to provide more context within summary cards when publishing notifications and surveys. As such, the character limit has been removed. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Excluding Inactive Users From Notifications by Default\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Publisher and Survey will now automatically exclude inactive users, saving administrators the time it has previously taken to perform this function manually. Organizations with seasonal workers, for example, will find this enhancement incredibly beneficial. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving Chatbot Q&A Import/Export Capabilities\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - It's now easier than ever to add or change several questions and answers at once. Grad-and-drop a CSV file to import a series of catalog or custom entries, or export your existing Q&As for file sharing and batch editing. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"End-User Experience Improvements\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Employees can now easily customize their view of apps within the Workgrid Assistant. Previously, users had to login before utilizing this functionality. Streamlining this step means employees can tailor their view based on their own interests and preferences - giving them the customization and control they crave. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out the video below to see how easy it is for employees to customize their view of apps! \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3ojfcsPmYDS3es0s21CJBl\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To be notified of future product updates, subscribe to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Product Updates. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"1ae94f15-2bab-52c4-aefe-735ab9aced46","title":"Digital Workplace Transformation Impact on the Employee Experience","externalTitle":null,"slug":"digital-workplace-transformation-impact-on-the-employee-experience","publishDate":"2020-07-29T00:00-05:00","editorPick":false,"category":[{"title":"Digital Transformation","backgroundColor":"#B79FDB","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=768&h=513&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=1366&h=912&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=1920&h=1281&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=3000&h=2002&q=60&fm=webp&bg=transparent 3000w","sizes":"(min-width: 3000px) 3000px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=3000&h=2002&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=768&h=513&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=1366&h=912&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=1920&h=1281&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg?w=3000&h=2002&fl=progressive&q=60&fm=jpg&bg=transparent 3000w","sizes":"(min-width: 3000px) 3000px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":3000,"height":2001.9999999999998},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4BH4a52ZTfB16sS5yzsRGb/ded3ac72ea81e4e21b388bd54bd81dcf/arlington-research-nFLmPAf9dVc-unsplash.jpg"}},"description":{"description":"Digital workplace transformation advice that will help organizations create long-lasting improvements to the employee experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The state of digital workplace transformation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We’ve all had that dream where we’re running towards something we really need to get to, yet no matter how fast we move our legs or how badly we want it, our goal never seems to get any closer. That’s sort of the position we’re in with the state of digital workplace transformation right now – everyone is working towards a digital environment that seamlessly supports the future of work, but the reality is, that vision is still a distant spot on the horizon for most organizations.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s look at the facts - \\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The number of organizations that consider the digital workplace to be an important priority has been more or less stagnant since 2017, and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www2.simplermedia.com/rs/706-YIA-261/images/2019-state-of-dw-report.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"only 14% of businesses consider themselves to be at a “mature” phase of digital workplace implementation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1v5LFyDqcUANxm3tpCNJQb\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the flip side, there’s universal agreement that an effective digital workplace is a critical component in transforming the employee experience. In fact, the number of organizations with an established digital workplace strategy has grown steadily in recent years, up 19% since 2017.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"2fiBFaf7IynS6p8CzyHQhI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what's holding organizations back?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are a number of factors at play, not the least of which include budget constraints, competing initiatives and lack of strategic direction. But the biggest hurdle, however, is the sheer difficulty of reining in all the technological complexity that’s currently at play in most organizations.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Think about the functional groups within your organization. As each of them rolls out specific solutions designed to manage a unique aspect of the business, workers’ ability to focus on their high-value work decreases. Why? Because not only do employees now have to bear the burden of learning an influx of new technology, they also lose valuable time switching between systems as they go about their day-to-day work. It’s an issue that compounds in severity with each new system that’s added.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider this: \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Context switching, the phenomenon that happens every time an employee toggles back and forth between systems to complete a task, can \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/08/02/the-hidden-threat-thats-ruining-your-organizations-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"cost workers up to 80% of the time they have to focus on high value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" Add up all the times each employee has to shift gears over the course of an average work day – completing approvals, submitting expense reports, requesting time off, etc. – and the result can be devastating to business. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A siloed digital workplace is also damaging to the employee experience, which further impacts business success. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ranked as a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/en/confirmation/human-resources/trends/thank-you-top-5-priorities-for-hr-leaders-in-2020\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"top 5 priority\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by HR professionals, employee experience has rapidly become a main point of differentiation for companies, as well as a keystone to business success:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/causeintegration/2017/05/04/employee-engagement-vs-employee-experience/#732e9a078834\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies with highly engaged workers outperform their peers by 147%\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hbr.org/sponsored/2019/11/how-to-empower-and-engage-your-workforce-by-focusing-on-the-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations with highly engaged workforces reported a three-year revenue growth rate that was 2.3 times greater than the average\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hbr.org/2017/03/why-the-millions-we-spend-on-employee-engagement-buy-us-so-little\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies that invest in employee experience are four times as profitable as those who don't\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But when employees spend a significant portion of their day simply navigating the complexities of the enterprise technology they have to work with, it's unlikely they have the kind of experienced that drives superior business results.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"30M8d39tYz7WveN6ifansg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a digital workplace that improves employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can organizations create the kind of digital workplace that improves the employee experience and fuels business success? Thankfully, the answer to that is pretty straightforward: by being more focused on employees.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now organizations might argue that they are in fact focused on employees – isn’t the abundance of technology proof of their desire to help their workers be more efficient?\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Well, yes and no.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no question that organizations are well intentioned in their motives for arming employees with a whole arsenal of best-in-class solutions designed to handle a variety of niche tasks. But the result of those efforts is definitely counterproductive in their goal of assisting employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/larissafaw/2018/03/05/workers-waste-32-days-a-year-due-to-workplace-efficiency-apps/#e52983a1d515\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workers waste 32 days a year due to workplace efficiency apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/the-social-economy\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees spend 36% of the average workday looking for and compiling information they need to do their jobs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.coveo.com/en/company/news-releases/2014/new-idc-report-points-unified-search-text-analytics-drivers-knowledge-use-employee-productivity\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"44% of the time, employees cannot find the information they need\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To deliver a truly employee-focused digital workplace, one that increases productivity and mimics the levels of consumer-like simplicity employees are accustomed to, organizations need to reduce the frustration that comes with all the mundane administrative tasks inherent in every job. That starts with understanding employees’ needs.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Far too often, organizations design digital experiences using a top-down approach, buying world-class systems in silos with little consideration for how they’ll play out for employees across the enterprise. HR is a common example of this. Most HR systems are built with power users in mind, so they have a user experience designed for that profile. Yet 90% of those systems will never be leveraged by the general employee population. When you force that power user experience onto employees for the simple yet high-volume transactions they need to do, it creates a difficult and fragmented experience. Not only do users have to jump through hoops to log into a special system (e.g. knowing how to access the system, multi-factor authentication etc.), they also have to have some level of institutional knowledge, such as how to even navigate through the system to the screens that are relevant to their need.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations can avoid creating that kind of negative experience by taking an active role in understanding employees’ day-to-day challenges. That can take the form of shadowing workers, conducting surveys and interviews, constructing journey maps, etc. The more information organizations have on the daily routines of all their employees across the enterprise, the clearer the persistent frustrations become and the easier it is for business to find solutions that make the work day simpler.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can technology help create a more employee-focused digital workplace?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to making work simpler for employees, the bottom line is this -- it’s time to use the technologies that are available to us, like AI, to start making enterprise solutions adapt to how humans work, rather than humans having to adapt to enterprise solutions.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Implementing a digital experience layer is the ideal first step in achieving this.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"27kOsnTtssIW81ABKwOyRz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital experience layers create a streamlined, contextual experience that exists above the technological complexity of an organization. They reduce the cognitive load on employees by orchestrating across all important systems on the employee’s behalf, seamlessly abstracting only the critical information each employee needs to know or act on. It then presents that information in a streamlined experience that mimics the consumer experiences employees have become accustomed to. No more toggling, no more wasted time, and no more frustration.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Even better? You can achieve a digital experience layer - and all the benefits it provides- using the existing technology structure you already have! To find out how to make this happen, check out \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/02/07/implementing-a-digital-experience-platform-thats-designed-to-actually\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"part two of our series\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", which includes 9 key elements of a successful employee-centric digital experience platform.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"dc56301d-6692-5067-acd0-e8adb3723654","title":"Is Employee Data the Greatest Asset for Improving Employee Experience?","externalTitle":null,"slug":"employee-data-the-greatest-asset-for-improving-employee-experience","publishDate":"2020-06-29T00:00-04:00","editorPick":false,"category":[{"title":"Employee 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1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1KbdaKcDzMF1dcLwXRpQlC/a22f65fc07654cbd7c9d55cf76fecf9e/mobile-devices-employee-ex-stock.png"}},"description":{"description":"The recent DWG Tech Lab was an eye opening event, with three hours of nitty gritty discussions about the tech challenges, successes and advice from both practitioners and vendors focused on the goal of creating an employee focused digital experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The recent DWG Tech Lab was an eye opening event, with three hours of nitty gritty discussions about the tech challenges, successes and advice from both practitioners and vendors focused on the goal of creating an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/03/04/creating-a-digital-experience-that-puts-employee-needs-front-and-center\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"employee focused digital experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1mLwWOgu4LnET2wsMlIdhE\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A number of key takeaways emerged from these sessions, such as:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The increased importance of the digital employee experience given the sudden (and likely permanent) \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/checklist-making-remote-work-easier-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"focus on remote work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\\n\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The need to look beyond the logistics of managing the workplace challenges brought on by the pandemic to forward thinking issues related to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/07/01/evolving-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"improving the digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\\n\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The value of integration and the need to select digital workplace solutions that can work across all the apps in an organization, breaking down silos and enabling intelligent self-service functionality that makes employees more productive\\r\\n\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of intranets in the employee experience and the need for them to provide \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/checklist-creating-modern-intranet-experience-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"modern functionality\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that will bring them up to speed with current needs and expectations\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving enterprise search\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the roundtable discussions led by our \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.linkedin.com/in/gillian-mccann-6a743149/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Co-founder and CTO Gillian McCann\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.linkedin.com/in/pathyil/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Director of Partnerships & Strategy, Frank Pathyil\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", enterprise search functionality was also a major focus. We discussed the challenges and possibilities of search with practitioners from a wide variety of organizations. What we learned is that while companies love the vision of contextual, personalized and intent-driven search functionality, it was viewed as more of a mirage on the horizon rather than anything they were prepared to tackle right now. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s understandable. Executing a powerful, contemporary search function is a huge undertaking that requires a significant amount of foundational work (e.g. resolving internal politics, solving tagging issues and establishing appropriate levels of governance.) to get right. Not easy to do, especially with more pressing issues at hand.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6gQYy3KTeQMZUzY1yuiQvb\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But while enterprise-grade search functionality might have to be shelved as a future initiative, one insightful question from an attendee did get everyone’s wheels turning:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can harnessing employee data change everything?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations are all sitting on a goldmine of data that, if used properly, has the power to transform the day-to-day experience of employees into a consumer-level digital experience that rivals that of giants like Amazon and Netflix. Data is the ultimate employee experience power play that saves time, reduces frustration and helps to attract and retain top talent.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how exactly does the simple use of data make that kind of magic happen? Here are just a few of the ways…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Four ways employee data can improve the employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. More personalized search results\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating enterprise-level search functionality that can scour all data repositories and return useful answers rather than links may be a stretch goal at this point, but there’s a baby step you can take right now that will put you on the right path for long-term success. Use data to at least personalize search and ensure that the key word search results employees currently get are relevant. Take questions related to office holidays or policies for example. Answers can vary widely for employees around the globe, so using information such as location to customize query responses makes it possible to significantly reduce the results that aren’t pertinent so employees can focus on the ones that are.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Targeted, contextual communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If there’s one thing employees universally struggle with, it’s the sheer volume of information they have to sift through every day. There’s simply too much of it, which is causing information to get lost or overlooked. Organizations can decrease the stress and frustration felt by employees who are trying to manage the overload by using data to target communications to just the relevant employees who need to see them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"79XN1YMGqpwzgTrzUGRKLG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, using data to send targeted communications about scheduled trainings and software updates can add immediate, incremental value to the business. It also sets up a solid foundation that can be built upon down the road, with data being employed to create fully personalized and contextual communication experiences that are able to be consumed wherever employees are (via mobile, intranet, browser, desktop app)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Modernized intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In addition to receiving too many generic and irrelevant communications, employees also struggle with finding a centralized source for reliable information. An intranet would seem to be a logical solution, but with lots of speculation that intranets are on the brink of demise, they aren’t always considered as a solution to this problem. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It was clear throughout the event that intranets are definitely not dead (a fact supported by Gartner in their report \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/en/documents/3985026\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Traditional Intranets Are Dead — Modern Intranets Are Alive and Well\\\",\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" but it was apparent that they’re struggling to keep up with the times. Organizations can battle this trend of irrelevance by using their intranets as a centralized repository for important tasks and information. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By taking advantage of employee data to serve up targeted content, it not only modernizes the experience, it significantly increases traffic to the site and makes it a useful resource that employees come to trust and rely on. Reminders about office closures or construction updates are examples of just a few easy ways to provide short-term value.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are also lots of opportunities to create an even more intelligent experience, such as proactive recommendations and notifications based on employee data and preference, such as learning management notifications based on your job role or function, new job postings based on your skillset, etc.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5qftnOY0pV9DyU6X7mwqX8\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Saving time on routine tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the hallmarks of an engaging employee experience is having more time to focus on meaningful work. That can be a challenge, however given the productivity draining list of high-volume, low-value tasks employees are faced with every day. Effective use of employee data can win back a lot of that time, starting with streamlining self service tasks. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"53uFpVaGC2JxZxOyCE3xRW\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Routine help desk inquiries are a great candidate for personalization because they take an inordinate amount of time as workers are forced to continually provide basic data such as name, office location and assigned devices. Organizations can use existing data to automatically fill in all of those blanks, trimming valuable time off each transaction and streamlining the process for employees and help desk workers alike.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no question that the wish list for creating a powerful, engaging employee experience is long. There are lots of features, functionalities and technologies organizations would like to implement ASAP to help their workforce feel less frustrated, and more engaged and productive. All of that will come when the time is right, but in the meantime, taking advantage of existing employee data is a quick and easy way to get some short-term wins that delight employees and deliver business value.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e4707fef-c10f-5036-9ef6-aae29f9e5f6e","title":"5 Key Factors to Create a Successful Remote Onboarding Process","externalTitle":null,"slug":"5-key-factors-to-create-a-successful-remote-onboarding-process","publishDate":"2020-06-05T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Human Resources","backgroundColor":"#00ebcc","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=768&h=542&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=1024&h=723&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=1366&h=964&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=1920&h=1355&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=1920&h=1355&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=768&h=542&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=1024&h=723&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=1366&h=964&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg?w=1920&h=1355&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1355},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/GVjsf3DOHXEEsFIYs0N0L/8751e6552d58c580f97781a15c73ad64/mark-516277_1920.jpg"}},"description":{"description":"A successful onboarding process is integral to the successful of the employee journey. Here are 5 ways to make sure you get it right out of the gate."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Onboarding on its own is a challenge to execute effectively, a complex collection of tasks and processes that can feel fragmented, frustrating and overwhelming to new employees who are trying to learn the ropes of their new organization. Add in making the process remote and the whole thing becomes even more difficult. With no opportunities to simply turn to a coworker to ask a question, new remote workers can feel isolated and adrift - not a great start to a relationship. Thankfully, there are \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/checklist-employee-first-onboarding-experience-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"lots of ways\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to create a successful remote onboarding process that supports long-term success throughout the entire employee journey. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"16t9e4kunqRtBgz7ous04q\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5 key factors to a successful remote onboarding process\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Taking advantage of the pre-boarding opportunity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a big milestone when a prospective employee signs their offer letter. Not only does it mark the successful conclusion of the often long and harrowing recruitment process, it’s also the start of….well, ok let’s be honest -- it’s usually just the start of a few weeks of nothing until the scheduled start date. That’s a big missed opportunity (especially with remote employees who need some extra TLC to help feel connected), but one that’s easy to take advantage of.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations can build on the momentum that’s been achieved in building a relationship with new employees by providing them with optional opportunities to engage with the new company in the weeks between the offer letter being signed and the official start date. To be clear, this isn’t about asking them to do any actual work (there are of course legitimate concerns regarding the payroll implications surrounding a new hires official status as an employee). It’s all about engagement. There are many \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/video-getting-remote-onboarding-right\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ways companies can keep the lines of communication open\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", including welcome videos from the CEO, information about new teammates and messages from mentors. It’s all about finding touch points that create memorable moments that matter out of the otherwise neglected few weeks before a new hire officially comes on board.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3Yl3pyRMQLgcGYUQV3AxfY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Creating a clear and streamlined process\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The challenges with onboarding are clear – it’s too confusing. New hires are inundated with tasks and information coming at them from every different direction, there’s no clear flow to the process and generally no way to know the status or progress of all the steps that need to be completed. This is particularly challenging for remote employees who are already at a disadvantage because they can’t simply turn to a coworker to ask a question. Organizations need to get onboarding right. Not only will it aid in retaining top talent, it’s a process that will be used repeatedly throughout the employee journey, with successful employees revisiting portions of the process as they advance through their career.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations can \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/remote-work-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"get new hires started on the right foot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by giving them a central location for seamless access to the enterprise systems they use the most. They can also eliminate the confusion that comes from a disparate jumble of tasks from HR, IT, Facilities, Finance, etc. by implementing a solution that offers strong workflow and task management capabilities, coupled with a digital virtual assistant tool that can guide new employees through the process and keep them up-to-date on their progress.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3haYNIQLdXsx95xtoGzRAM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Making the most of moments that matter, during onboarding and beyond\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When thinking about “moments that matter,” it’s usually the standard rites of passage that come to mind   – onboarding, anniversaries, promotions, offboarding, etc. While those are certainly important events, limiting opportunities to engage employees and foster goodwill to just a handful of significant moments is an unfortunate waste. Whether organizations realize it or not, there are many events in an employee’s day-to-day experience that should be considered moments that matter, and they can either be optimized or squandered based on how well they’re executed. Take, for example, routine tasks like looking up vacation balances and payroll details, finding information or getting an IT issue resolved. If those experiences are too complicated and cumbersome it creates a negative experience and a wasted opportunity to build loyalty with employees.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To ensure each experience is used to its fullest advantage, organizations should talk to employees and even shadow them in their roles to gain an understanding of where pain points exist and what improvements could be made that would enhance the employee experience and simplify the work day. Some easy ways to improve experiences and increase engagement might include:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating lots of opportunities for feedback.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Frequent pulse surveys are helpful, as is making sure employees have channels to share their thoughts when things are fresh on their minds.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personalizing wherever possible. \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Organizations have lots of data available on employees, such as location, role and job function that can be used to create personalized and contextual communications. The more workers feel that they’re seen as humans rather than numbers, the more connected they’ll feel to the business.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminating needless busywork.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Workers are happiest when they can focus on meaningful work. So simplify processes as much as possible, using tools like automation and even natural language chatbots to give works more time to focus on the high-value work they were hired to do.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Putting people first, giving employees the tools they need to succeed\\r.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" To create a holistic experience that addresses the full spectrum of employee needs, organizations should think beyond the standard job training to include topics not historically considered to be work-related. \\n\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mental and physical well-being have gradually become a part of corporate training programs, as has inclusion and diversity training, which opens the door to better and more inclusive conversations, teamwork and collaboration. Providing guidance on how to create and encourage an inclusive workplace, while teaching employees how important varied perspectives, mindsets and backgrounds are for innovation is critical to the long-term strength of the organization (Liberty Mutual Insurance is a great example of a company that has seen success implementing this type of training. Their \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.inclusioninaction.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Inclusion in Action elearning course\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" received such great reviews from their global workforce that they’re now offering it to other organizations, so they too can begin to build a more inclusive workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Giving employees the tools they need to feel empowered\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Efficiency isn’t just the name of the game when it comes to business success, it’s also a significant factor in the overall employee experience. Organizations that create an efficient onboarding process are sure to see success through the rest of the employee journey.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are a number of ways to improve the effectiveness of workplace processes, many of which start by empowering employees to take care of things themselves. Take issues that require assistance from a help desk for example. Help desks are notoriously time consuming for employees, requiring lots of time on hold, the necessity of providing a litany of information like name, rank and serial number, and often multiple follow up calls to resolve an issue. Providing self-serve functionality that automates the process, filling in an employee’s known information, submitting tickets and managing all calls and follow ups can get employees back to work quickly.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Making it easier to find information is another great way to alleviate the burden of wasted time. The statistics on employees’ ability to find information are disconcerting to say the least:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"56yXzpEFJTp9R5Y9W1Sfcg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rOrganizations can make that task simpler by creating centralized source of truth for the critical resources and information employees need. A modernized intranet is an easy way to do this without replacing any existing technology.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Bridging the gaps of institutional knowledge\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When it comes to getting up-to-speed on information that’s just commonly known throughout the organization, remote workers are at a distinct disadvantage, both during onboarding and beyond. With no ability to simply turn to the coworker sitting next to them with a question, it’s virtually impossible to gain the institutional knowledge their office-based colleagues acquire easily through osmosis.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating the centralized source of reliable information we discussed above will bridge this gap to a degree, but it’s critical that organizations find a long-term solution to this issue lest their remote employees begin to feel isolated and disconnected. One solution that can be very helpful (for many reasons beyond even this) is the use of an enterprise chatbot that’s available around the clock and uses employee data to provide personalized and contextual answers to employees most common questions.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By getting these basic building blocks right, organizations will not only create an effective remote onboarding process, they’ll also deliver an effective digital experience that supports the entire employee journey.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0a52ec90-93ce-5c7d-b9d3-b8dc4cc83127","title":"Workgrid May 2020 Product Update","externalTitle":null,"slug":"workgrid-may-2020-product-update","publishDate":"2020-05-26T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Read about Workgrid's May product updates and experience enhancements..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If there’s anything we’ve learned over the past few weeks and months, it’s that enabling employees to function as effectively as possible is a process of continuous improvement - an ongoing cycle of identifying opportunities to optimize processes and workflows, crafting a plan to implement improvements, executing on the plan, then conducting an assessment to see what worked so the process can start all over again.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s been our focus at Workgrid, giving organizations the insights they need to keep making improvements to their employee experience, while providing even more tools to streamline and simplify the work day. To accomplish that, here’s what’s available in the May product release, as well as a sneak peak of functionality that will be available soon …\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Available Now\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Space Analytics Dashboard\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Space Analytics dashboard will give administrators a comprehensive overview of system usage and adoption, providing consolidated insights into how the Workgrid platform is being used. Features of the dashboard include preset and custom date ranges, trend indicators and key activity, and usage metrics across core Workgrid functionality. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Member and Usage Activity\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Track activity across all Workgrid delivery channels (intranet toolbar, mobile app, and desktop app) to understand unique member and total activity metrics over time. Break down analytics usage by device and operating system to see which your employees interact and engage with most. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Publisher and Survey\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn how many notifications and surveys are sent, how many are uniquely viewed, and how employees engage with them, in aggregate. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provides administrators with a high-level overview of chatbot usage, the total number of chat sessions, total messages sent, and unique users. Further chatbot analytics are available outside the dashboard that allow chatbot admins and content authors to drill down into what questions are being asked and answered, and key analytics to help optimize conversations.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Coming Soon \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"(If you're an existing customer, ask to become a beta tester to test drive the coming soon features) \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tasks & Workflows \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Together, Workgrid’s new Workflows and Tasks functionalities give employees a single place to capture and manage all of their to dos – including personal tasks, group projects, manager tasks, and corporate tasks – making it easier than ever to stay organized and productive. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tasks and Workflows also make it easier for admins to streamline and personalize frequent events and processes, like onboarding, performance management, annual benefits reviews, and security and compliance trainings.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tasks\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees can better plan for their day and what’s upcoming with an easy-to-use planner that enables them to organize tasks in lists and easily reorder them by dragging and dropping. Tasks can be assigned a due date and/or priority level, so it’s easy to see what needs to be accomplished first. The ability to add notes makes it easy and convenient to include all the relevant details about a task in a single location. Employees can also choose how they want their tasks displayed, either in a list or by due date, so they’re in context with all other priorities.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflows\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workflows in Workgrid take productivity and personalization to a whole new level for both managers and employees. Workflow admins can create custom workflows using audience targeting functionality, which means employees can get custom action plans designed specifically for them. Admins can opt to give managers visibility into their employees’ progress, so they can have insight and offer help when someone is struggling. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rAutomated task delivery and scheduled task reminders keep projects on track, enabling tasks to be sent on a scheduled date or when new users are added to the system (additional event triggers are coming soon). Plus, a complete view of existing workflows makes it easy for admins to update workflows at any time.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\rTo be notified of future product enhancements, make sure you subscribe to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid product updates.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7c88c9ca-dda6-533b-8b4d-c5aa5ca3b7f4","title":"4 Reasons Your Employees Need an Enterprise Chatbot","externalTitle":null,"slug":"4-reasons-your-employees-need-an-enterprise-chatbot","publishDate":"2020-05-12T00:00-05:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=768&h=487&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=1024&h=649&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=1366&h=866&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=1920&h=1217&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=1920&h=1217&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=768&h=487&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=1024&h=649&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=1366&h=866&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg?w=1920&h=1217&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1217},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3n1gWyWOi2YDjgs3H2UE7P/0fe907878f1b959ff2c7878417402bd6/digital-assistant-stock.jpg"}},"description":{"description":"How much happier would employees be, and how much more efficiently would your business run, if your workforce had a resource they could rely on to handle the mundane administrative tasks that waste so much time? The answer is simple: a lot. "},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The growing reliance on chatbots\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’ve ever yelled the wrong name at your mobile phone or smart speaker (Siri! Alexa! Cortana!), then you know how indispensable it is to have always-on access to digital assistance. From answering random questions and making lists to controlling lights and placing online orders, it’s hard to remember how we ever got along without them.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4qwZ7X8BhXSILLyNRupvTU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now imagine that kind of utility in the workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How much happier would employee be, and how much more efficiently would your business run, if your workforce had a resource they could rely on to handle the mundane administrative tasks that waste so much time? The answer is simple: a lot.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can you provide that kind of utility to your employees? Through the use of an enterprise chatbot.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4 reasons your employees need an enterprise chatbot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Improved productivity\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Being busy and being productive are two entirely different things. Unfortunately, employees are often simply busy, spending the majority of their time looking for information, navigating a maze of complicated systems or working through time-consuming, multi-step processes to complete high-volume, low-value tasks. A chatbot can simplify that administrative busy work and give employees more time to focus on the meaningful work that’s rewarding for them and valuable for the company.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Reduced costs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the most basic tenets of good business practice is cost control – eliminating unnecessary spending. Organizations such as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that have implemented a chatbot to streamline processes have seen significant improvements in this area. For example, when Liberty implemented a chatbot to drive efficiencies across it’s IT help desk, the organization saw a 93% expense reduction for each help desk transaction as well as a 10% increase in employee satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1GkbXiQ9UmGzOgF4s8cr6y\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Increased flexibility\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With two years of remote work under their belts and a shift to hybrid work underway, employees have proven to be resilient and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.apollotechnical.com/working-from-home-productivity-statistics/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"more productive than ever before\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". But they need help. Specifically, they need help with working wherever and whenever it’s convenient for them. A chatbot is a great first step in making this happen. Chatbots make it easy to get personalized answers to top questions while on the go, whenever they’re needed. They also make it easier to find important information from across the enterprise and facilitate self-service functionality, assisting workers with the processing of routine tasks like service-desk tickets.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More than half of remote employees say they feel disconnected from in-office employees. (Source: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cosocloud.com/press-releases/coso-survey-shows-working-remotely-benefits-employers-and-employees\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"CoSo Cloud\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Contextual, consumer-grade experiences\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees have high expectations of the digital experiences they encounter, and the workplace is no exception. Unfortunately, the digital experiences many organizations deliver fall far short of expectation, with \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.humanresourcesonline.net/1-3-employees-say-home-better-technology-office/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"35% of employees\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" surveyed for Dell’s Future Workforce Study admitting that the technology they have at home is far more advanced than what they have at work. The biggest reason for that is most of the digital experiences delivered in the workplace are one-size-fits-all, with no consideration of the unique needs of each employee.  \\n \\nCompanies can bridge that gap with a chatbot that uses existing employee data to create an experience that’s personalized, contextual and much more in line with the Amazon-grade experiences workers encounter in their consumer lives. For example, a chatbot could take advantage of patterns found in company-wide data to help employees advance their career by providing them with custom job recommendations made based on the job histories of colleagues with similar career paths. Workers can also self-select the kinds of information they would like to receive based on their preferences.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more information on chatbots, including...\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An explanation of the key elements they need to have\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guidance implementation best practices\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Case studies featuring successful chatbot implementations\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out my \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/dwg_podcast/intelligent-digital-assistant/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"DWG podcast appearance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" or \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/resources/download-reports/the-intelligent-digital-workplace-assistant-an-introduction-for-digital-workplace-teams/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"DWG's whitepaper\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1pfNJdQUr4Ssp7KgAGGLho\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ab1f7f42-a92a-5da5-be39-d450007e01ef","title":"What Your HR Technology Could (and Should) Be Doing for Your Organization","externalTitle":null,"slug":"what-your-hr-technology-could-and-should-be-doing-for-your-organization","publishDate":"2020-05-04T00:00-04:00","editorPick":false,"category":[{"title":"Human Resources","backgroundColor":"#00ebcc","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=768&h=510&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=1024&h=680&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=1366&h=907&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=1920&h=1275&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=1920&h=1275&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=768&h=510&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=1024&h=680&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=1366&h=907&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg?w=1920&h=1275&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1275},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/229h3RKRHces3GZZeTbrz9/ce0eff6a03210dc533ab0f387e5c32f6/office-620822_1920.jpg"}},"description":{"description":"Whether organizations are large or small, with new HCM technology or a legacy system, every business suffers from the same challenge - HR service delivery that's siloed and fragmented experience, reducing productivity and frustrating employees. Here;s how to fox it..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you may have heard, Workgrid was recently honored as a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hr.cioapplications.com/vendor/workgrid-software-simplifying-the-workday-cid-4289-mid-270.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"top HR technology solution provider\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cioapplications.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"CIO Applications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\\n\\r\\nWhile we think that’s cool because it’s validation that all the hard work we’ve put into improving the employee experience is paying off, it’s actually even better news for you. Finally, proof that there’s a vendor you can rely on to improve your HR service delivery and create the intelligent employee experience your workforce deserves!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Common HR technology challenges\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If your organization is anything like the businesses we talk with on a regular basis, then you know that the pressure is on to attract and retain top talent – and that the key to achieving that goal lies in your ability to deliver an award-winning employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“The possibility that a more rewarding career opportunity is out there is often too compelling for even the most tenured and loyal employee. That’s why employers need to make the extra effort to keep their best talent engaged, nurture staff’s professional and personal growth, and establish a workplace culture that cannot be found anywhere else.”\\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://smallbiztrends.com/2019/10/2019-employee-retention-statistics.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"-Steve Flook, President & CEO, iHire\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But it isn’t that simple, is it?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Just knowing what the solution to a problem is doesn’t mean it’s an easy problem to fix. We know that because we see it with every organization we work with. Whether they’re large or small, with new HCM technology or a legacy system, every business suffers from essentially the same challenges, despite having the best of intentions. Their HR service delivery is a siloed and fragmented experience that reduces productivity and frustrates employees who are simply trying to navigate the maze of systems they need, from career and learning management to compensation, time management and payroll.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid does away with those issues and simplifies the HR experience by seamlessly integrating with existing HR technology investments to extract just the right information for the right people at the right time. It’s a more intelligent, personalized and engaging experience, one that’s designed to meet the needs of employees, rather than the requirements of the HR systems workers rely on.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Think about your core systems, like your HCM or even your learning management platform. They were undoubtedly chosen because they were the best in their class, with the widest array of powerful functionality, but the chances are good that the experience they deliver is a failure for the majority of your employees. Of course it is. It’s an unfortunate reality that most systems are designed with the power user in mind. They highlight the most detailed features the system has to offer to entice HR pros who use the system all the time,  without taking into consideration the needs of the average user who just needs to complete simple, routine tasks.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You simply cannot deliver an effective employee experience with a solution that takes a “one-size-fits-all” approach. That’s where Workgrid can help. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Simplifying HR technology for a better experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are a number of key ways Workgrid delivers a simplified, yet customized, experience for HR technology.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5rjdCmfZYYF54l7TjA4Rso\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It all starts with Workgrid’s ability to integrate seamlessly with core systems to insulate employees from the technological complexity of the organization. The platform also takes advantage of information that already exists about employees (office location, role, job function etc.) to present workers with just the tasks and information that are relevant to them.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A centralized \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"workplace chatbot\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" provides a friendly conversational interface for answering questions and completing tasks, putting power in the hands of employees with 24/7 access to critical information and self-service functionality.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Smart notifications\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" boost productivity and eliminate cognitive overload with a centralized view of everything employees need to know and do.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Microapps\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" enable streamlined access to personalized information such as time-off balances, payroll information and more, all from a central location. Microapps can be accessed directly from a mobile application, conveniently located web toolbar, or desktop application - ensuring all employees have the information they want and need, exactly where they want to view it.\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Best of all, the power of Workgrid is designed to extend across the organization, serving as the center of gravity for your employee experience strategy and improving all the moments that matter across the entire employee journey.\\r\\n\\nTo learn more about  Workgrid and get guidance from Workgrid CEO Brett Caldon on best practices to strengthen your HR delivery approach, check out his interview with CIO Applications, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://hr.cioapplications.com/vendor/workgrid-software-simplifying-the-workday-cid-4289-mid-270.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Software: Simplifying the Workday\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"543eff73-2b2d-59d9-a810-c89d22da89bc","title":"How to Create an Onboarding Experience that Supports Employees’ Success","externalTitle":null,"slug":"how-to-create-an-onboarding-experience-that-supports-employees-success","publishDate":"2020-04-22T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Human Resources","backgroundColor":"#00ebcc","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=4000&h=2666&q=60&fm=webp&bg=transparent 4000w","sizes":"(min-width: 5472px) 5472px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg?w=4000&h=2666&fl=progressive&q=60&fm=jpg&bg=transparent 4000w","sizes":"(min-width: 5472px) 5472px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":5472,"height":3648},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6xRUMymHvYXO4DPOJCtzDA/6da1cbd18ee54a7423812968ab9ad358/priscilla-du-preez-XkKCui44iM0-unsplash__1_.jpg"}},"description":{"description":"Onboarding is more than just a day to give new workers a tour of the office and a chance to fill out the required paperwork. It should be treated as an opportunity to demonstrate competitive advantage, introduce them into the culture of your business and set them up for long-term success. Here's how to create an onboarding experience that supports employees’ long-term success."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Wanted: a better onboarding experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations have invested a lot in creating bold strategies and tactics to attract top talent. Unfortunately, things tend to fall apart after that. Once employees are hired, generic and ineffective onboarding experiences take over to deliver a frustrating and confusing first impression that does nothing to set new hires up for long-term success.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gallup.com/workplace/247172/problems-onboarding-program.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Only 12% of employees strongly agree\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that their organization does a great job at onboarding new employees\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"After experiencing onboarding, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gallup.com/workplace/247172/problems-onboarding-program.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"only 29% of new hires say they feel fully prepared and supported\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to excel\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what good is all the effort to attract the best employees if you don’t also work hard to keep them once they start?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3RhxZeNr3hUXdbqlpW8drM\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Onboarding is an unquestionably important time in a new hire’s tenure. While they’re excited and eager to take on a new challenge, they’re also vulnerable and anxious to see evidence to validate their decision to join the organization. A successful onboarding process is just that – a process, one that takes into consideration each employee’s unique role and needs. It’s more than just a day to give new workers a tour of the office, a team lunch and a chance to fill out the required paperwork. Instead, it should be treated as an opportunity to demonstrate competitive advantage, to reaffirm the employee’s decision to come on board, introduce them into the culture of your business and set them up for long-term success.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do you create a better onboarding process that lives up to the impression you created before new hires were brought on board? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A good place to start is by taking an employee-centered approach that makes it easy for workers to answer the questions they’ll undoubtedly have during the first days and weeks on the job:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where do I find the resources I need to get set up, such as forms, trainings etc.?\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s the best way to find corporate announcements so I can feel connected to the organization?\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How can I ask questions when my manager or teammates aren’t available (this is especially important for employees who are onboarded remotely or who don’t have a role that’s located in a corporate office every day)?\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What options are available if I have issues with technology or HR processes?\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Where do I find all the systems I need to do my job, and how do I use them?\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, the success of onboarding all comes down to building a process that focuses on people rather than processes. To make sure your onboarding process sets your workforce up for long term success, check out the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/checklist-employee-first-onboarding-experience-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimate 8-Step Checklist for Creating an Engaging and Effective Digital Onboarding Experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"90472e45-7afc-5148-90af-8ba07709eb50","title":"What if You Could Deliver a Remote Work Experience that Went Beyond Just Getting Work Done?","externalTitle":null,"slug":"deliver-a-remote-work-experience-beyond-just-getting-work-done","publishDate":"2020-04-13T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=768&h=431&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=1024&h=575&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=1366&h=767&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=1920&h=1078&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=1920&h=1078&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=768&h=431&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=1024&h=575&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=1366&h=767&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg?w=1920&h=1078&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1078},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1wYlrnWYKe5ntxOxVGw63E/76a285afc3f72c9ca4e436276de89e4d/nature-4744746_1920.jpg"}},"description":{"description":"It's possible to deliver a remote work experience that goes beyond just getting work done. Read on to find out what that means and how to make is possible in your organization..."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Making remote work possible doesn’t necessarily mean making it easy.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"That’s the hard lesson companies and employees alike have had to learn in the past few months as they’ve scrambled to figure out how to function when working from home full-time, whether remote work was a regular part of their employee experience or not.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s a paradigm shift no one could have foreseen, but one that has highlighted critical shortfalls in every organization, even those that thought they were giving workers all the tools they need to be fully functional outside of a physical office location. While it’s no doubt been admirable that most organizations were able to deliver the same functionality as their corporate office environment (especially when 100% of the workforce is suddenly required to work remotely), current approaches to remote work are falling short of delivering the simplicity and flexibility employees need to effectively manage the multitude of priorities they’re faced with today.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There are huge opportunities for organizations that create a digital experience that puts employee needs front and center. They just have to demand more from the remote work experience they deliver, and that starts by asking “what if?”\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What if employees had better communication and more time to focus on high-value work – what kind of results would that drive? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"And what if they had the intelligent tools they needed to work effectively wherever and whenever it was convenient for them - what levels of productivity and results would that flexibility unlock? \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"And what if they were empowered to control their own work/life balance because they had the centralized mobile access to the systems and information they need to process approvals and manage tasks on the go? How much happier and productive would they be, and how HUGE of an impact could that have on the business?\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The answers to all of those questions are simple.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Organizations that view remote work more broadly and take an employee-first approach that goes beyond just enabling work to get “done” can revolutionize both their employee experience and their business. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You can take the first step in transforming your remote work experience now, by checking out the \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/checklist-making-remote-work-easier-lp\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Definitive 6-Step Checklist for Making Remote Work Easier for Your Employees.\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3e8b5c21-255e-58e2-8e2b-d36972820ab3","title":"How a Modern Intranet Can Help Improve the Employee Experience","externalTitle":null,"slug":"how-a-modern-intranet-can-help-improve-the-employee-experience","publishDate":"2020-03-30T00:00-04:00","editorPick":false,"category":[{"title":"Intranet","backgroundColor":"#EEDD00","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3LBGVgGNLVQGP8qYHdpcvG/2f3c821cd6ad9d786f2de2350c562a0e/student-849819_1920.jpg"}},"description":{"description":"Did you know that a modern intranet can be one of the best resources for helping employees reduce frustration, increase productivity and spend more time on their high-value work? Read on to find out how."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The role of a modern intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations strategize about the tools and technologies they need to improve the employee experience, it’s important to remember that one of the best resources for helping employees reduce frustration, increase productivity and spend more time on their high-value work is actually the intranet. I know that may sound shocking but hear me out.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When done right, a modern intranet is the ideal platform for delivering the experiences, content, applications and services your employees need to be effective. It’s the perfect “front door” for your digital workplace – and it can fulfill that function without replacing any of your existing technology.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s just one catch (you knew that was coming, right?). Your intranet has got to be modern for this to work. If the site is just a collection of outdated information like “Tips to Avoid Y2K Issues,” then the project is done before it’s even started.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6qfEavczmGi3KnZaXpdOSH\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But why does it have to be a modern intranet?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Because it will take forward-thinking technology to meet the needs of today’s workers.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees crave simplicity and have very high expectations when it comes to digital experiences. They’re used to the intuitive, intelligent and frictionless interactions they have as consumers. That’s what makes the complicated, siloed experiences they deal with at work, such as routine tasks that take endless steps across a myriad of systems, and require workers to log in and out for every transaction, so frustrating and disappointing. It’s a huge distraction from the high-value work they were hired to do.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improving that experience means simplifying those interactions – and only a modern intranet that delivers consumer-grade functionality has the power to make that happen.\\r\\nUnfortunately, most intranets today don’t live up to that standard. They fail in the basic mission of helping employees simplify the workday.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While they should provide a single source of truth that workers rely on to be effective, they typically serve as little more than a static collection of stale, generic information, with outdated designs that can’t compete with the more compelling app experiences employees are used to. Lacking any kind of value for workers, they quickly become ignored, cast aside as a laughable relic of a bygone era and essentially viewed as the mullet of employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s too bad because with a little work, outdated intranets could easily become the perfect foundation for the flexible, intelligent technology employees need to be effective, delivering the personalized, contextual tasks and information that earns them spot as the cornerstone of the employee experience.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Want to make sure your Intranet isn’t a missed opportunity?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To find out what features and functionality your intranet needs to improve the employee experience, check out the new guide \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/checklist-creating-modern-intranet-experience-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"“The Ultimate 5-Step Checklist for Creating a Modern Intranet Experience.” \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"f2fac4eb-b74f-5ecf-bd77-cb34520946cc","title":"Creating a Digital Workplace that Puts Employee Needs Front and Center","externalTitle":null,"slug":"creating-a-digital-workplace-that-puts-employee-needs-front-and-center","publishDate":"2020-03-04T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3cNtchvsESTdC2ZHBQrTKH/35bd915d27d9820da4e6f7592e3d0e41/employee-experience-onboarding.png"}},"description":{"description":"Last week a handful of top executives gathered at a round table event in Boston to talk about best practices for building digital experiences designed to improve the employee experience. Three key themes emerged for any organization to keep in mind when taking on an employee experience transformation. Here they are..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Last week a handful of top executives gathered at an executive round table event we held in Boston to talk about best practices for building digital experiences designed to improve the employee experience. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s a topic that’s been growing in interest and urgency over the past several years. Based on the animated nature of the round table discussions that took place, it was clear that organizations are investing significant time and resources into figuring out how to create a digital workplace that’s meaningful for employees and gives them more time to focus on high-value work – and that they’d like to start seeing improvements now.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As attendees discussed a variety of employee experience issues, including the barriers they experience in creating and executing a successful experience strategy, areas where the experience needs to be fixed to see improvements in productivity and satisfaction, and organizational paradigms that should be reconsidered to facilitate cross-departmental ownership and collaboration, three key themes emerged that I think are valuable points for any organization to keep in mind when taking on an employee experience transformation.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Getting the basics right is critical - and not always easy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As the various groups talked about the struggles they experienced trying to create and execute their employee experience strategies, it was the simple things that seemed to cause the biggest issues. For example, where and how to even start such an initiative was a frequently discussed barrier and understandably so. There’s a flood of information available which makes figuring out what actually matters when creating an employee experience a challenge. How to gain buy in from senior leadership also ranked as a top struggle, as well as the challenge of trying to tackle an company-wide initiative while working in an enterprise that has historically operated in silos.\\r\\n\\r\\nIf you want to make sure that you’ve got a solid foundation in place for your employee experience strategy, here are some resources that will get started on the right foot: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/10/13/solving-top-5-causes-of-friction-in-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solving the top 5 causes of friction in the digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/navigating-the-future-of-work-guide-lp\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guide to Navigating the Future of Work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-intranet-digital-work-experience-of-the-future\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solution Study: The Intranet & Digital Work Experience of the Future\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. A good employee experience is key to attracting and retaining top talent\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are a number of factors at play that make attracting and retaining top talent a high priority for organizations. For one thing, there are more generations in the workforce than ever before and a large percentage of them are poised to retire in the next few years, leaving a shortage of workers and a dearth of knowledge in their wake. Unemployment rates are also at historic lows, putting job seekers in the driver’s seat when it comes to selecting where they’d like to work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Those struggles were a big topic of discussion amongst leaders at the event who were acutely aware that the long-term success of their business was closely tied to the personnel they hired. Concepts like improved onboarding and the upskilling of workers were of particular interest as they strategized ways to fill roles with the best people, as well as the relatively new concept of “single threaded owners,” an organizational structure that puts individual employees in charge of entire projects with the power to construct the teams they need for success.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ultimate key to attracting and retaining the best talent, however, will always come down to creating a seamless, personalized environment that employees actually want to work in. Here are some insights on how to make that happen:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Modernize your existing intranet\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-webinar-formula-effective-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Formula for an effective digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2022/01/21/employees-work-smarter-with-workgrid\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Help employees work smarter, not harder\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. To achieve an effective employee experience, focus has to be on employees' needs\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It may sound obvious that a good employee experience should focus on employees, yet that’s not how organizations typically design digital experiences. It’s generally a very top down process, with individual groups buying world-class systems in silos with very little thought into how they will play out for the employee experience. The result is a fragmented and frustrating experience for employees that’s miles away from being successful at supporting business goals.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Several areas of focus were discussed by attendees as ways to better meet employee need, including:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Involving employees in the process by asking for feedback on what improvements they would like to see with their experience\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Offering self-service technology that empowers employees to find information and complete tasks when and where it’s convenient for them\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Providing contextual, personalized communications to prevent employees from being overwhelmed with irrelevant information\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you consider ways to provide greater value to your own employees, these resources might be helpful: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG-AES-Case-Study-Improve-Digital-Employee-Ex.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"The AES journey to improve the digital employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/ondemand-presentation-guide-to-creating-effective-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee engagement vs experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2021/10/25/adapting-digital-workplace-for-future-of-work\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Adapting the digital workplace for the future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s simply no question that improving the employee experience is one of the most important initiatives you could be focused on in the coming year – and Workgrid is here to provide any guidance you need along the way.\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"61d85b68-2d4f-51a5-9fc2-670bd846838d","title":"Workgrid February 2020 Product Update","externalTitle":null,"slug":"workgrid-february-2020-product-update","publishDate":"2020-02-13T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Check out what’s new in Workgrid’s February release..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations strategize about the best way to deliver an employee-first digital experience, the Workgrid product and development teams have been focusing all their attention on building features and functionality that help employees increase productivity, reduce frustration and drive business value.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The February product update is particularly focused on apps, which simplify interactions with complex systems by delivering streamlined access to personalized information such as time-off balances, payroll information and more, all from a central location.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Better yet? The Workgrid catalog has an array of out-of-the-box apps that you can install with a few clicks of a button to deliver quick value to your employees. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what’s new in Workgrid’s app store with the February release? Check it out…\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App Store Updates\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For Admins\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Install and deploy your own custom apps to Workgrid\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Easy-to-use interface that allow customers to deploy their own apps for use within the Workgrid Assistant \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New apps can be created with just a few clicks -- all the admin has to do is simply add the valid URL endpoint where the hosted app lives \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App Targeting\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the most impactful features we’ve added in the February release is the ability to target apps to specific sets of employees, so the app will show up by default in their menu of available apps. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For Employees \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what do these product enhancements mean for employees?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid users have one central location for frequently used tools and don’t have to toggle back and forth between multiple systems.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees have the flexibility to choose which apps are available to them within the digital assistant and can arrange them  by order of preference  using a simple drag and drop editor.  \\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot Updates\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s now easier than ever to add or change many Quick Links at once!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhancements to the Workgrid chatbot include the ability to bulk upload quick links in the Q&A builder. The feature also supports a drag-and-drop CSV import for adding a series of Quick Link entries, as well as a CSV export for file sharing and batch editing.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This enhancement is important for admins because it gives knowledge owners an easy, no-code way to train the Workgrid chatbot on providing helpful answers when people just want to know what a link to a specific enterprise system or resource is. It’s also an improvement for employees because it gives them a consumer-grade experience for finding just the specific information they need. \\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"66cf1e7a-e191-558c-a3b7-0472c66de058","title":"Implementing a Digital Experience Platform to Improve Employee Experience","externalTitle":null,"slug":"digital-experience-platform-improve-employee-experience","publishDate":"2020-02-07T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null},{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/28s6qfNBVL1qx5ec2Co4Vn/65033cc5a6b45aca3eaf0c9774e5f9f2/employee-experience-office.png"}},"description":{"description":"Digital assistants have an established reputation when it comes to the customer experience -- but can they be used to improve the employee experience as well? Well ... yes and no. There are some important differences  with the employee experience that require special features and functionality. Here's what you should be looking for."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can a digital experience platform be used to deliver employee experiences? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you know, digital experience platforms (DXP) are by no means a new idea. They’ve been in use  for a while and are a valuable tool for improving customer engagement and increasing business.\\r What is new, however, is the idea of using a digital experience platform as part of an employee experience transformation initiative. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1v9rOEtZvCiHCQmND110mt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It makes perfect sense given the fact that DXPs are an ideal foundation for complex technological landscapes, but the idea bears further discussion because it’s not a simple matter of just implementing a typical DXP and calling it a day. While there are certainly similarities between the customer and employee experiences, there are some important differences that need to be understood as well.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, in order for a digital experience platform to be successful at improving the employee experience, it would be expected to increase productivity, reduce frustration, mimic the levels of consumer-like simplicity employees are accustomed to, plus help attract and retain top talent -- and that’s \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"before\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" factoring in the capabilities the platform needs to help IT meet its own goals and objectives.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unfortunately, many of the available digital experience platforms aren’t designed to deliver the holistic vision of the employee experience that your organization is looking for. Most are either intended to be used for customer experience purposes or they’re built around the creation of an employee portal or intranet. Perfectly valid initiatives, but only a small part of the larger transformation you’re trying to create.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"j2EPasx923b7UBYeWgrF8\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Thankfully, there are digital experience platforms that have the employee-specific features and functionality you need to create an employee experience that’s ready for the future of work. Here are the key features and functionality you should look for:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Support the entire employee journey\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The platform you choose should be able to serve as the center of gravity for your entire employee experience strategy, supporting all the major touch points throughout the employee journey.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Personalized & Contextual Experiences \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An open platform that enables scalable development of a personalized, targeted and contextual user experience delivered across all devices and channels.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Supports & Promotes Seamless Integration\\r \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Includes pre-packed integrations that accelerate time to value and an open platform that enables extensibility to build and customize integrations as needed. Integrations should allow for consuming and exposing data services from business applications (ERP, HCM, Office productivity, CRM, etc.). \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Open & Extensible Platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Flexibility to provide rapid deployment through low-code or no-code capabilities or completely customize based on organizational needs. Ability to support high-scale, agile development among developers with various skills.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Modernize Legacy Systems \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ability to modernize the user experience of legacy systems with consumer-grade web and mobile front ends, increasing the ROI of back end systems that meet business needs but lack a modern user interface\\r.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Multi-Channel Delivery \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enables the delivery of experiences, information and tasks on-demand, wherever employees are, whether on the front lines, remote, deskless, or in the office.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Future-Proof Open Platform \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Future proof the employee digital experience with an open platform that meets enterprise-level authentication and security requirements while enabling high-scale agile development, including plug-and-play functionality of pointed enterprise applications, without requiring organizational change management at scale.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"8. Orchestration & Presentation Layer \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Delivers an employee experience layer that orchestrates employee-facing applications into a single interaction layer and insulates workers from the complexity of the enterprise system topography.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"9. Applied AI \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Makes use of digital assistants, natural language processing, machine learning, and other AI technologies that leverage graph technology or profile data to deliver intelligent and engaging experiences across interfaces (desktop, conversational, mobile, web, etc.).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For more information, check out part 1 of our series, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2020/07/29/digital-workplace-transformation-improving-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Digital Workplace Transformation: Understanding -- and Improving -- the Impact on the Employee Experience\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can also see first-hand what kind of impact a truly employee-centric digital experience platform can have. Check out how \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Intranet_LibertyMutual_CaseStudy_2021_Final.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance transformed their Intranet into an intelligent employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"4e03230f-3f35-5e70-8e2f-1a4281d801aa","title":"The Future of Work Predictions That Will Shape Your Digital Workplace ","externalTitle":null,"slug":"the-future-of-work-predictions-that-will-shape-your-digital-workplace","publishDate":"2020-02-04T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg?w=768&h=527&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg?w=1024&h=702&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg?w=1280&h=878&q=60&fm=webp&bg=transparent 1280w","sizes":"(min-width: 1280px) 1280px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg?w=1280&h=878&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg?w=768&h=527&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg?w=1024&h=702&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg?w=1280&h=878&fl=progressive&q=60&fm=jpg&bg=transparent 1280w","sizes":"(min-width: 1280px) 1280px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1280,"height":877.9999999999999},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2oh8NniRIJz2RvUv5nHrSz/dc5dc40dceb89a3633e8dd5ee9c2e1fe/road-220058_1280.jpg"}},"description":{"description":"Navigating the challenges of a modern workplace while trying to create an employee experience that increases productivity, reduces frustration and supports business growth can be tough. Here are some future of work predictions from top experts that will give you the guidance you need to understand what you should be focusing on."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Future of work predictions\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating the employee experience your workers deserve in a time of uncertainty\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think it’s fair to say that in many ways, we’re all at the cross roads of an unprecedented time in the enterprise workplace. The workforce spans more generations than ever before, a growing number of workers spend their time in locations other than a traditional office, and the unemployment rate is at historic lows. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what’s the best path forward to navigate these challenges while still building a digital workplace that increases productivity, reduces frustration and supports business growth?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To shed a little light on that question, we talked with top experts about the big issues that will impact the digital workplace in the coming decade. Here’s who those experts are and what they had to say…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"0Lj2sMcdgFIW7aWuW8IwG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question #1\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you think are going to be the biggest changes to how organizations function, and what role will technology play?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"So let’s kick things off with our first question. We're already a few weeks in to 2020 -- what do you think are going to be the biggest changes to how organizations function, and what role will technology play?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s toss this one over first to Gillian. Gillian, it's all you.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gillian McCann: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Okay. Well I think we're going to see an increase in awareness of the importance of employee experience. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When you think about generational social shifts and how we use technology every day, I think the next generation of workers are really going to expect to see that consumer technology that they're used to as an automatic part of the workplace. I’d also say we're going to see a continued trend towards more remote work, with the expectation and the ability to work from anywhere. So organizations are going to need to work on providing a consistent user experience to employees, regardless of their work environment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4bQ833esAKq62BzMiiUQZt\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I mean, I personally have worked in a global distributed team for over 20 years. I'm a firm believer that the person best suited to a job or role may not necessarily be sitting beside you. So I'm hoping advances in technology such as automatic language translation will really open up opportunities to leverage talent globally and create a more diverse workforce.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And when we think about the future of AI and how we can augment our digital workers, how can we help automate repetitive tasks and really connect our workers together? The reality is, employees’ expectations of technology are only going to increase. They're going to expect those personalized and contextualized enhancements to be available within the workplace. Organizations really need to think about a strategy to deliver that for the next generation of workers.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r I'm sure a lot of folks will be happy to hear that you think AI is going to help us contextually versus replacing workers -- that's good news.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gillian McCann:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r Yes, definitely. I think some of that is really around expectations of what artificial intelligence can do today -- you know, pragmatic uses. I don't think we're going to have robots sitting beside us in the next few years. It’s more about how we can use artificial intelligence and machine learning to really help our workers by automating some of the simpler tasks that are a distraction from high-value work.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r So I'm so happy you brought that up. It's easy to say workers just want to get the work done, they don't care what technologies they’re going to deal with. But as a reporter for CMS Wire, my number one story this year was how AI is helping enable human resources. So this is an issue of big interest to people.  So good stuff Gillian, thanks for sharing your thoughts. Now I want to kick things over to Jon with the same question. Jon – big changes the next decade. How will technology fit in?\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jon Ingham:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r Thanks, Dom. Firstly I do agree with Gillian, particularly regarding the impact of AI. \\r \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, the question is about how organizations will need to change. Coming from HR as well as organizational design, I do think its important context to recognize that the organizations we’re working in are already changing very broadly.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s a lot of focus on purpose, moving towards greater sustainability and the people stakeholder group in particular, and so you know, I'm working with lots of organizations to become truly people centric or human centric and putting the people at the center of what they're about. And of course, the people are changing with a move to different workforce categories such as contingent workers and so on.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4KcFcJOYMkupgmkHhnuLvd\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think relationships are becoming much more important. So a lot of my work these days, along with my recent book “The Social Organization,” are all about investing, not just in the people themselves, but the connections, the relationships, the conversations -- all the social capital between people.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Investment in fixed assets are also going down, so perhaps the physical workplace is becoming less important as work arrangements become more flexible and the structure of organizations is changing as well. So, building on \\rhierarchical functions -- which personally I don't think are ever going to go away -- but adding to those in terms of communities, networks, project teams, and particularly agile teams. So lots of changes in the rest of the organization. And I think that's important because I also think that what we do in technology and particularly the digital workplace needs to respond to and align with all of those other broader changes. So if people are becoming more people-centric, the digital workplace also becomes more important.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But we also need to think about how we respond to all of those different stakeholder groups. We need to respond to the growing importance of relationships and think about how we use the digital workplace to help people connect across the organization. We need to think about how we fill the hole that the declining importance of the physical workplaces is leaving and take more of the weight that that used to take itself. And in terms of structures -- this is one of my key perspectives in this whole topic -- we need to see the digital workplace as part of an organizational model and ensure that our workplace aligns with all of those other elements of the organization. So for example, if we're focused on agile teams, our digital workplace needs to emphasize sharing within a team, with synchronous chat functionality and those sorts of things.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So the technology changes are really, really exciting, but I still think the organizational context is, if anything even more important.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question #2\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How will organizations adapt to support the growing trend of remote work and continue to foster a sense of corporate community?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:\\r \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Thanks Jon. Let's move on to question number two. So the question is, how will organizations adapt to support the growing trend of remote work and continue to foster a sense of corporate community? Sharon, let’s start with you on this.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sharon O’Dea:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r This is a great question, especially since I'm working from my kitchen right now. Actually, I've worked in a number of kitchens over the last decade or so. Remote work is one of the areas where, when we talk about the future of work, what we're actually talking about is an interplay between what's happening with technology but also what's happening with the broader society. That's everything from an aging population to the changing property market that means people live further from their workplace. But the technology is really enabling us to feel much more connected. If you think about the tools we use back in 2012, they were pretty clunky, particularly if you were trying to do something by video. But now they’re really innate and ingrained into the way that we get things done.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But remote work isn't simply about the technology. It has to be much more around how we enable organizations to work effectively when employees are distributed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We're starting to see more and more organizations becoming remote first, but that's not simply about giving people the tools, but actually thinking about how those tools are used, looking at the actual user needs and the processes that are used, so that we aren’t just recreating the tasks that we do now but almost reinventing the way work gets done.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The tools that enable us to work remotely are getting better all the time, but how do we then enable people to feel connected to the organization? I've read some stats recently that claim that something like half of all knowledge workers will be working remotely within the next 10 years. I've noticed a definite shift over the last, perhaps two to three years where people used to, you know, do a day a week at home, but now the balance has shifted so they do a day a week in the office. And again, back to Jon's point, what does that mean for the future of the office?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But actually, we need to think about management and training as well. How do we support managers to work with remote teams? I know I've worked with some clients over the last couple of years where we really had to think about everything, right from the language that we used to do we have a two tier workforce where we refer to people who work at the headquarters differently than people working remotely.  Actually some organizations are starting to switch that around to focus on the activity and not the place that work is being done.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"23ZWUWEVlHPJS2UJ4PU3Ww\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another area that I think is quite interesting is how do we recreate the tacit learning that you get from working in an office when you can’t overhear the person next to you and ask them questions, absorbing things without even really realizing. How do we make sure that people are able to do that at distance and at scale? So there's lots of questions that we haven't quite figured out. The tools, I think, enable us to tackle some of them, but we now have to address a lot of those cultural questions and process questions, I think.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r Sharon I love your points on culture. Culture is so key. And it really starts at the top, which segues into Brett. Brett you see this from all kinds of angles because your company has built a product that supports a strong corporate culture in this age of remote work – but you’re also a CEO and have to think about the culture of your own organization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Brett Caldon:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r I agree with the cultural thing entirely. Having a sense of community and connectedness, whether you’re working in an office or remotely, is incredibly important and it just makes sense to use technology to make that happen.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we consider these issues in the context of remote work, there are a few other important aspects to keep in mind. One is institutional knowledge, which is similar to the point about tacit learning that Sharon mentioned. That’s a critical component of employee experience and the ability to assimilate into a company. You can’t turn around and ask someone a question or have any kind of watercooler interactions with people when you’re virtual, so technology has to step in to help bridge that gap.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s also the fact that work is no longer a straight 9-5 thing anymore. Whether someone works remotely or in an office, technology has enabled work to be done anywhere, so it’s becoming blended with our personal lives.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Remote work is also bringing about changes with the evolution of the flexible workspace. Since it’s so easy to work remotely, there’s less of a need to make sure every employee has an assigned desk because there are simply fewer people in the office every day. That’s driving a shift towards employees signing up for desk space when they need it. That’s a huge change to how companies have traditionally managed their physical workspace.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So we're going to see some really cool stuff happen there, and I'm excited to look into the future at the technological changes taking place. We’re already seeing advancements in augmented reality that would go a long way towards bringing a sense of community and continuity together for folks who are working anywhere in a distributed workforce.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r Thank you, Brett. Let’s give the final word on this question number to Jon. Jon, what are your thoughts?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jon Ingham:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r I agree with everything that’s been said about the importance of culture, although personally I tend to focus on social capital rather than culture. I find it a more useful area to focus, trying to understand what we're creating in terms of the connections, relationships, and conversations and then designing for that. But it's a similar type of approach.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I think, in a sense, that this is a bigger issue. I mean I agree, the move towards remote workers is important. I'm actually in our family room today but I normally work in the kitchen, so you know, I'm another example of the shift that’s taking place.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s a lot going on. You've got the extension into new workforce categories, including contingent workers and different categories of contingent workers, and you've got the whole shift towards flexible working. And, yeah, different generations, different nations. So much change in our workforce. And we need to take account of all of those sort of things. And so I do think remote work is important, but perhaps let's extend that agenda.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I love Sharon's suggestion around sort of designing for digital first and avoiding the two-tier workforce. I think that's really important. And, again, I think we can do that across the whole organization, not just through the technology, which I guess links to that cultural point. And to me, it's really going to town on things like purpose, relatedness, and belonging, and trying deliberately to build the sort of organization where people will feel compelled to work, rather than struggling to get out of bed every morning because they don't really want to go in. A lot of that is really simple. And, you know, things like social clubs, just to get people together to talk about non-work things I think are really useful -- not very strategic but very effective.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The last organization design project I did involved moving people all around the building. The simplest, most effective thing I did for that was to put people's photos up by the lift, so that if people working on a different floor went to see a different place, they would know who the people around them would be. And so these simple things can be extended to the digital workplace as well.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I do think building a sense of community across a whole organization, if it's a big organization, is a really big ask. So the other thing that I would try to add to that, and builds on one of the points I made in the last question, is also using smaller communities within the organization. You know, a group of 50 people, you can really develop a deep sense of community, and if you've got numbers of communities, then that will spread and provide a feel of community across the whole organization. And I do think that communities within online social networking systems for example, help, but I think it's more than that.  I think it's about ensuring that communities are resourced and supported and are seen as an important part of the organization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And I mean it’s also one of the things that HR is doing some really good work on. So things like employee resource groups, for example, getting people from different minority groups together to share their issues to take their needs to the rest of the organization. There's lots of good learning about how to do that sort of thing. And it can be extended really really simply into things like a community or employee resource type group for remote workers. It’s exactly the same principles -- getting them together to support each other and share their perspectives across the organization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is a really, really important issue. One of the other things I do a lot on is sort of organization development interventions across the whole organization. So bringing people together physically to perhaps solve a problem or something but also to develop the relationships, and again develop that sense of community, and some really vital things. But again if you can get people having that sort of conversation within a digital workplace. It's like doing one of those facilitated sessions every day.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, the digital workplace is a huge, huge enabler for organization development and organization effectiveness. And I think sometimes we don't push the agenda, we don't use the workplace as much as perhaps we should do.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r Excellent Jon, thanks for that very much. Sharon, you wanted to weigh in on one brief point?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sharon O’Dea:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r I just want to say, one of the things I think we really need to address in all this is the fact that traditionally we have looked at how we provide tools, and how we support workers, just by the tasks that they do. But I think in the future we need to take much more of a kind of user research, user needs approach.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We need to think about things like what stage of a career someone is in and whether potentially someone may have been remote since the beginning of their career, and or at least remote with you for the entire time they work with you. We really need to understand the kind of full picture of how those people work, rather than falling into the trap of thinking, you know, that person is a remote worker -- therefore all remote workers need the same thing. Career workers who are remote often need very different support structures, tools, and communities than those who are experienced professionals. So I guess what I'm leading to with this is, if we're going to make remote work “work,” and I think we have to do that in the future of work, we need to take a much, much bigger focus on truly understanding user needs and taking a much more nuanced picture of what those needs are rather than lumping people in around the kind of work that they do.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7bKtgV6euB845m0ijiH3ft\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question #3\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How will organizations tackle the challenge of creating personalized digital experiences for each employee?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Excellent Sharon, thanks for those final thoughts. Moving on to question three: How will organizations tackle the challenge of creating personalized digital experiences for each employee? How about we go to Gillian to start that one. Gillian?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gillian McCann: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Yeah, I think this follows on from what Sharon was saying. It's really understanding the user as an individual, not as their job role or the remote worker. Little things play into the experience, so the first step is really understanding personas like that to see how you can improve the digital workplace experience. To really provide a personalized experience, you need to be thinking about the data that you have to understand employees better. Like who they are, their needs and their context in each moment.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's quite a hard thing to do, so I just wanted to give a bit of an example. Earlier we talked about personas, but you know that's really quite static information. You really need to be more dynamic and have contextual information at the point in time that say, your employee is asking a question. So there are chatbots in HR, chatbots in employees workspaces – there’s a proliferation of chatbots and there's a bit of hype around them. But when you think about it, if we take an example of an employee chat bot and you ask about an expense limit for daily expenses or per diem, context is key in that conversation. If you asked a person, think of all the implied questions and assumed knowledge that they have to give you the correct answer. So things like, who is asking? Well it's me, Gillian. What office location? Well I’m based Belfast in Northern Ireland, but actually, I've traveled to visit Brett in Boston so I’m not in my normal place. And what about my job role? There are potentially limits based on my grade.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So that's the type of contextual information in the moment that we really try to bring to Workgrid so that we can deliver the right answer, because the answer for me might not be the answer for the person beside me because I am an individual.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6gwxSauFuA35BK5tfpLVpo\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It really is about understanding my needs at that time as Sharon was saying. That can be quite hard to achieve. And obviously it's the continued improvement in areas of artificial intelligence like natural language processing that really helps understand that but also machine learning to really understand patterns of usage.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So I am very technology focused. That’s my role so I mean I always think ahead. I'm always looking at what's happening in research around AI. You know, is there going to be a concept such as personalized artificial intelligence? I mean there is research at the moment about how to compress really large-scale models that run in the cloud today. Are we able to deliver them on personal devices? Are we actually going to have personalized machine learning models that are, you know, specific to me? Those are the types of things that I think about -- how we can use technology to really deliver the kind of experience that we all want.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Gillian, thank you very much for that. Personalized digital experiences for employees, Jon. Where do organizations start? How can they get it done?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jon Ingham: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"It is a big task and firstly, I loved Gillian's point around individuals -- I do think that is important.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If we only think about a person as an employee, when we think about their experience, it's not going to be as effective or holistic enough. And, you know, whenever HR talks about “candidates” or “learners” or IT talks about “users” -- or my favorite of all is when Property talked about “seats,” it doesn't go down very well in the workforce. So yeah, let's talk about people, particularly when we're talking about their experience. And if we can -- and I know that a digital experience will perhaps be the only experience that people have if they're working remotely -- but for most people in the office, it’s the broader experience, with the digital experiences as part of that. So the more we can think about that, that full rounded experience, I think the more opportunity we have to respond to people's individual needs.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Again, I think we can do that, outside the technology, and so that sort of move towards customization that's been going on for some time, I think is really important. In fact, just going back to Sharon's point about people at different stages in their careers. I did a project at the end of last year on performance management, looking at segmenting and differentiating the approach according to how long somebody's been inside an organization, the different roles they were working on, and their different propensity to invest in their own development as well. And so that's sort of a move towards different nuanced approaches, I think it's really important. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But then outside the technology, it's difficult to do much more. You know you can customize, but you can't really personalize to an individual. So I do think that is a unique opportunity to use the digital workplace, and the data that’s available, use of algorithms, increasingly AI, to learn about way the individuals are interfacing with the organization, then deliver something to them that is truly personalized. It's hugely important. And again, I think that first place to start is just thinking about that full experience from the individual’s perspective.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"It's all about getting to the Netflix of the workplace, right Jon?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jon Ingham: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"You never know, maybe we'll get to that point.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Before we move on I just want to give Brett one more chance to add some comments. Brett, what say you?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Brett Caldon: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Personalization is key to a good employee experience, but what’s also important is removing friction in employees’ day-to-day work. Because of all the silos in most organizations, employees often have to deal with dozens of systems just to get their work done. In addition to using data to create contextual, personalized experiences, it’s also important to create a simplified, unified experience that does away with all the fragmentation. Focus on this is already underway with the creation of roles like Chief Experience Officer, so it’s really going to be a movement to rein in the more horizontal experience and address the 360 degree aspect of employees’ day.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"12MY3CE9Bjr0nkPuBMPka8\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question #4\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What do you think will be the biggest and best use cases of AI in the workplace in this new decade?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Thanks for the add Brett. Now on to question four. What do you think will be the biggest and best use cases of AI in the workplace in this new decade? I'm going to start with Sharon on that one.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sharon O’Dea: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"So we know that these technologies often have a bit of a lag getting into the workplace. But I actually think we're starting to see them become incorporated into the tools that we use every day, which is great to see.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I'm on the industry body for communicators in the UK, the Chartered Institute for Public Relations. We've got an AI in PR panel so we're actually looking at the role that AI is playing within the communications industry. For instance, we did a study and asked communicators whether they were already using AI in a limited sense as part of their communications role. We also asked people to forecast where they think it's going to go in five years’ time. What was interesting there is, there was a lot of consensus around the fact that it’s starting to replace the things that we're doing with analysis, forecasting, and  measurement -- ultimately things that we just not very good at as humans, like passing huge volumes of data. That allows us to get on with the things that we'd much rather be doing. We can start to extrapolate that across other use cases in the workplace. There are things that are quite frankly beneath us, things like transcribing or taking notes. Why do I need to touch six different systems to book a meeting room or find out when three different people are free?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, those are things that are already common in the workplace. I think it will take probably until the middle of the decade for them to be really ingrained into the way that we get things done. And so I think it's really about making us more effective rather than robots taking our jobs. It can augment our skills but enable us to get on with those things that we are much better at doing as human beings, you know, things that require empathy, creativity, and so forth.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And so by taking on all that heavy lifting, it enables us to sort of simplify and streamline the user experience in the workplace. So for me, I guess the biggest three trends will be:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing together things in the context in which we need them\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining and simplifying the workplace\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting rid of a lot of the grunt work that frankly we wouldn't want to do anyway\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:  \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Sharon, thank you very much. Gillian, why don’t you weigh in on that one? I know you're very invested in the arena of AI. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gillian McCann: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Yes. So actually, I agree with a lot of points Sharon made. I think we're coming out of a bit of a hype cycle around artificial intelligence. And I think in the next few years we're just going to see a more pragmatic and realistic expectation of what can be achieved, where artificial intelligence is talked about more as augmented intelligence, because human intelligence is far superior. But yes we can train the machines and narrow domains to be more productive, like the translation, transcription and notetaking we talked about.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And then really, the aim of that is to reduce the time spent on those specific tasks because, you know, people are too valuable to waste time. We have other things that we can do. And like I said, I call that practical or everyday AI. We’re starting to see it, you know, suggesting responses to emails or other wee small things. I think you’re going to gradually see more and more products that have that type of capability built in. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"iqP7kFRMKpAWm5kpVU6v9\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The three areas of artificial intelligence, which is a massive field, that will see the biggest areas of growth I think we’ll be things in computer vision, conversational AI, and machine learning. Those will really start to improve employee experience. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But to bring that down a wee bit more into the sub phase and you know, the types of use cases you might see, such as speech recognition and natural language understanding -- you know, the conversational agents, chat bots, question answering and document comprehension. Search is not solved. You know, how artificial intelligence and machine learning can be applied to search demand is really interesting to me because actually what we're talking about there is machines understanding human language. You know, understanding and extracting data out of documents so that instead of giving you a link to the policy, the technology can actually read the policy and extract the paragraph or sentence that gives you the answer you need. So we're seeing a lot of those more productive or productivity sort of gains. They’re small things, you know. Instead of spending five minutes trying to find what you need on the Intranet, you can refer to a chatbot with magic search capabilities and find it in seconds. Those time savings add up across your day. It's not about the robot beside you, as I said before, it's about augmenting the human intelligence that we all have.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And really what we're seeing is the increased power of the open source research and things like Natural Language Processing, and also the computing power, even on your mobile device. It’s just increasing so much that we're able to take technology that maybe used to sit in a research lab 10 years ago into the workplace. And then we talk about machine learning and predictions on being able to actually understand more based on patterns of use. And on the knowledge, as I say, the personalized knowledge of the employee as an individual and make suggestions and be proactive. I think proactive assistance is definitely something we're going to see a lot more of.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But just something we have to think about is, as we bring this type of technology into the workplace -- product design itself needs to change. You know, we need to think about how to bring things like voice and multimodal and interactive capabilities into the things that we deliver into the workplace. And to go back to the one of the initial points is, employees are probably going to start to expect that, because they're used to talking to machines.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But there are things I think in general around artificial intelligence that requires more discussion. You know, how do you scale AI into product? It’s not just a research thing or a toy, it's used by millions. That actually changes engineering itself and how we build some of these things.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I also think it’s really important, like we talk about machine learning and supervised machine learning using historical data. Is there bias in the historical data? Are the models that we're going to build actually going to, you know, perpetuate societal bias within that? So I think there are general points around AI, not so much digital workplace but just in general. I think we're going to be more focused on ethics, on policy, and regulation potentially.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Jon, you wanted to add in a little bit about how AI is going to impact HR. Go ahead…\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jon Ingham: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"But it's really that point that Gillian just made, the key one for HR is, as you know, it's very difficult, impossible, to be unbiased as a human. AI clearly finds it difficult at the moment as well. I'm sure everyone's heard of some of the cases where attempts to reduce bias through AI have not worked.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But, you know, there are things we can do to reduce bias in humans in terms of assessment, learning, behavioral nudges, those sort of things. But it's difficult to do that much. Whereas, I think currently, it’s more difficult to remove bias from AI, but it's possible to do. So when we get to the point that we can do that, we can hopefully make totally or very nearly unbiased decisions, which humans are never going to be able to do so there's that unique sweet spot for AI there as well.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question #5\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What does the future of the intranet look like in the next 3/5/10 years? Will they even exist in a decade?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Awesome, thank you Jon for that addition. And let's move on to the next one.  I'll start with Brett on this one. What does the future of the intranet look like in the next 3/5/10 years? Will they even exist in a decade? What do you think….?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Brett Caldon: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"There's a lot of talk about, you know, are Intranets dead? Yeah, the answer is no. They're not. I think what you're going to see is a continuation of what's happening now. We've seen industry trends going from real intranet- driven societies to now digital workplace societies. So the view of what that capability is is broadening for employees. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You know when you started in the early intranet days, it was about knowledge management. It was about information taxonomy of documents, finding things out about the company and things like that. You know, the rise of social and mobile and all the other capabilities of the enterprises really turn that a little upside down and I think that's where the progression is going to continue to go. Intranets are not going to be just this portal application driven experience anymore, it's going to be multi-channel. You're going to start to see the need to blend both productivity -- the personalization aspects -- with knowledge. It’s not going to be just a communications tool. It’s really going to evolve into a team sport that is going to go horizontally across the organization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And it’s really going to start evolving into apps that are about engagement, not just the knowledge piece, but like I said, productivity and bringing together experiences across the organization. The Intranet will become much broader. You're going to have the artificial intelligence channels for chat bot and things like that, integrated as all options will be. It’s also going to be much more diverse as you push out into other places where people do their work and that's really what's it’s going to be about, bringing the work to where the person is. Less about a centralized portal, but still an important piece of the overall employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4IVz9shxB5lFyqHWLF6ulr\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Sharon, what are your thoughts on this question? \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sharon O’Dea: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"I've been working in the intranet space now for about 15 years and I guess to paraphrase Mark Twain, rumors of the intranet's death have been greatly exaggerated. I think for the entire time I've worked in that field people have said intranets are going away and they haven't.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My expectation is pretty much like websites. You know, 10 years ago people said “we don't need a website, we’ve got a Facebook page.” But you do need a website. There is a need for people to be able to go to a trusted place where they know that they've got the official version of the information they need to do their job, whether that’s a policy or whatever else it may be. Intranets need to get a lot smarter, more contextual, bringing together tools from across the myriad systems that we touch all day. With my cynical hat on, I would say that because enterprise projects are pretty slow to get off the ground, not only will intranets still be around in 10 years, I would put money on many of them being exactly the same intranets you have today.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That's a problem because actually the workforce is changing really fast. So the World Economic Forum have reduced their future of work forecasts down. They used to forecast things 10 or 20 years hence. They shrunk those things down to five years now. If your Enterprise Project takes three to five years, which they do in say a bank, then you're already a long way behind what your workforce needs. So, the intranet is not dying. It's probably not evolving as fast as it really needs to though to keep up with the demands of a changing workforce.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Brett, quick follow up on that?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Brett Caldon: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Totally agree. I think what you're going to see over the next few years is defining what the future proof technology approach is that allows you to be very agile and plug and play, and make pivotal changes as you progress because things are going to be changing much faster they ever have been.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Question #6\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When we meet 10 years from now, what's the next big trend we'll be talking about that will transform the workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Wonderful. All right, one more question for our panelists. When we meet 10 years from now, what’s the next big trend we'll be talking about that will transform the workplace?  Let's start with Sharon.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1OTATnuDtpiRvcLClsJ42s\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sharon O’Dea: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"I guess mine is as much a hope as it is a prediction, but I would like to think that in 10 years’ time, all enterprise and digital workplace technologies will stop being the poor cousin, that organizations will start giving them the same degree of planning, discovery and applying the same standards of design in response to vastly improved or raised employee expectations. So I think we need to think about having the same processes of continuous iterative product improvement rather than the, you know, big bang and slow decline that that has characterized so many enterprise and particularly digital workplace projects over the years. For me it's that the digital workplace will be much more of a product or a series of products. Maybe we’ll start talking about the workplace web rather than the digital workplace and make it more of an ecosystem of tools.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Jon, your thoughts on where we’ll be in 2030?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jon Ingham: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Yes, this is the point that I get to disagree with everybody. Or perhaps to disagree with the premise of the question anyway. Again, this is a hope rather than a prediction really. I hope that in 10 years’ time, we won't be talking about trends anymore. Trends are important. What matters is understanding the context and the context changes. But what's important is about understanding our own response to that context, particularly because people are becoming more important. To take the full opportunity to provide competitive advantage to what we do in our people, we need to differentiate. We need to do things differently rather than the same. Let's stop copying everybody else following the trends. Let's work out what smart, strategic, development use of a digital workplace needs for ourselves, and let’s do that.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So in 10 years’ time, I’m hoping we’re going to be talking much more about that.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Alright, moving on to Brett. 10 years from now Brett – what do you think?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Brett Caldon: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"I honestly think it’s going to be a lot of the same. I think that the things that we’re talking about now, and even that we talked about 10 years ago, should really still be focused on making work better. We’re going to see things change continually, including the technology. I think it’s naturally going to keep changing at the pace it has been, but the intent is going to remain the same – all about making employees more engaged, more productive, with a better work environment, so when I look 10 years out, I don’t really know. The crystal ball doesn’t show what the key technologies are going to be, but I can guarantee that we’re going to be focused very much on data and probably on the democratization of data that makes things easier for people when you start talking about how you learn and do things like behavioral patterning and proactive assistance.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s tough to predict, not knowing what the technological enhancements are going to be, but the intent is going to be the same.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dom Nicastro:  \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"And lastly, Gillian McCann taking us to the final thoughts. What do you think Gillian?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gillian McCann: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"So obviously we’ll all be talking about where to park the flying cars 😊\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My personal hope is voice interfaces and how we interact with computers. Voice is the most natural interface that we have, and I think it solves a lot of accessibility and digital literacy issues.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If we’re able to converse with a machine and have it understand what we want to do, I just think that would be a very joyful experience. I’d love to see a personalized network of assistants that work in small, narrow domains, working together to help me in my daily work.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So yeah, that’s my thing, voice. Voice is the future. We will build voice-first systems.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7d1cabc3-7f52-5ed5-aae5-739a1ba0121d","title":"Using Cloud Technology to Improve the Employee Experience: Workgrid Software Named Finalist in 2019-20 Cloud Awards","externalTitle":"Workgrid Software Named Finalist in 2019-20 Cloud Awards","slug":"using-cloud-technology-to-improve-the-employee-experience-workgrid-software","publishDate":"2019-12-20T00:00-04:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3L5W7psiflpNyFXXsew8v7/5dd343944071cde580d67dd547e852c9/cloud-awards-finalist-2019-20-web.png?w=768&h=739&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3L5W7psiflpNyFXXsew8v7/5dd343944071cde580d67dd547e852c9/cloud-awards-finalist-2019-20-web.png?w=800&h=770&q=60&fm=webp&bg=transparent 800w","sizes":"(min-width: 800px) 800px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3L5W7psiflpNyFXXsew8v7/5dd343944071cde580d67dd547e852c9/cloud-awards-finalist-2019-20-web.png?w=800&h=770&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3L5W7psiflpNyFXXsew8v7/5dd343944071cde580d67dd547e852c9/cloud-awards-finalist-2019-20-web.png?w=768&h=739&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3L5W7psiflpNyFXXsew8v7/5dd343944071cde580d67dd547e852c9/cloud-awards-finalist-2019-20-web.png?w=800&h=770&q=60&fm=png&bg=transparent 800w","sizes":"(min-width: 800px) 800px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":800,"height":770.0000000000001},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3L5W7psiflpNyFXXsew8v7/5dd343944071cde580d67dd547e852c9/cloud-awards-finalist-2019-20-web.png"}},"description":{"description":"Workgrid Software has been named a finalist in the International Cloud Computing awards program in he category of \"Most Promising Start Up\", The Cloud Awards. Read on to learn more about this announcement"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"[Dover NH] \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"– 17 December 2019 – Workgrid Software has been declared a finalist in the international \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cloud-awards.com/cloud-computing-awards/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Cloud Computing Awards program\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", The Cloud Awards.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Since 2011, The Cloud Awards program has sought to champion excellence and innovation in cloud computing. Entries are accepted throughout the globe and across multiple industry sectors.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Categories for the 2019-20 Cloud Awards include “Security Innovation of the Year,” “Best Software as a Service,” and “Best Cloud Automation Solution.”\\r Workgrid has been shortlisted in the category “Most Promising Start-Up.”\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid co-founder and Head of Cloud Engineering Gillian McCann said: “To be shortlisted for our work in this international program is not only an honor, but clear recognition of the successes and customer satisfaction we strive to achieve with leading cloud technologies.”\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Head of Operations for the Cloud Awards, James Williams, said: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"“Simply, Workgrid Software  has recognized the importance of adopting and pioneering leading cloud technologies in order to deliver outstanding client success, which is why they’re a deserving finalist in the Cloud Awards program.\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“The Cloud Awards team already had a near-impossible task sorting the exceptional from the excellent and the bleeding-edge from the cutting-edge. Weighing both proven successes and exceptional promise across several unique categories is a constant challenge.\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“We see organizations not only adopting leading technologies, but constantly innovating and leveraging their expertise to provide unprecedented levels of customer satisfaction.\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“We’ve seen a big uptick in businesses deserving recognition for their work in cloud automation, cloud security and mobile solutions. We expect these to be huge growth areas in the coming years.\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“But over the last few years we’ve also seen Software-as-a-Service cement itself as the de facto service delivery mechanism across consumer and professional bases. The Cloud Awards’ \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cloud-awards.com/software-as-a-service-awards/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"separate software awards program\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the SaaS Awards, begins again next spring. We’re hoping to see more innovative entries than ever across a diverse set of verticals - and will be accepting entries from now up until the end of May deadline.\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“Meanwhile, it’s a short wait for our host of leading innovators, as the winners of the Cloud Awards 2019-20 will be announced in the New Year.”\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hundreds of organizations entered, with entries coming from across the globe, covering the Americas, Australia, Europe and the Middle East. You can view the full shortlist here: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cloud-awards.com/cloud-computing-awards/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"https://www.cloud-awards.com/cloud-computing-awards/\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Final winners will be announced on Thursday 30 January 2020.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Cloud Awards will return with a new Cloud Computing program in late 2020 to continue its recognition of excellence in cloud computing. The Software as a Service Awards program is currently accepting entries for its Spring 2020 program at\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\" https://www.cloud-awards.com/software-as-a-service-awards/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\" https://www.cloud-awards.com/software-as-a-service-awards/\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\\n\\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Contact details\\r\\n\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"For Workgrid Software \\r\\n\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Janine Marchi - Head of Marketing \\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"www.workgrid.com\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"janine.marchi@workgrid.com\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For the Cloud Awards\\r\\n\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"James Williams – Operations\\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cloud-awards.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"www.cloud-awards.com\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"james@cloud-awards.com\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"About the Cloud Awards\\r\\n\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"The Cloud Awards is an international program which recognizes and honors industry leaders, innovators and organizational transformation in cloud computing. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2020 and beyond. The Cloud Awards currently offers two awards programs, the Cloud Computing Awards and the Software-as-a-Service Awards.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Categories for the Cloud Computing Awards include Most Promising Start-Up, Best SaaS, and “Best in Mobile” Cloud Solution. Finalists were selected by a judging panel of international industry experts. For more information about the Cloud Awards, please visit \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cloud-awards.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"https://www.cloud-awards.com/\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c44d79d7-cc42-54ed-8d02-faf1552ef52f","title":"Workgrid November 2019 Product Update","externalTitle":"Workgrid November 2019 Product Update","slug":"workgrid-november-2019-product-update","publishDate":"2019-11-11T00:00-05:00","editorPick":false,"category":[{"title":"News and Updates","backgroundColor":"#FF99BD","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=webp&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png?w=471&h=255&q=60&fm=png&bg=transparent 471w","sizes":"(min-width: 471px) 471px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":471,"height":255},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6FSkZGkDcL5DkvgsTbhE7y/3159ec2819357e3f9d9815586d5148cc/product-release-banner.png"}},"description":{"description":"Check out what’s new in Workgrid’s November release..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While Workgrid’s October Product Update delivered the all-new, enterprise-grade chatbot, complete with a no-code Q&A Builder, robust discoverability features and an analytics dashboard to monitor the performance of your bot, the November update is focused more on time.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Check out the details on Workgrid’s new Time Planner and Quick Links features:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlining Time Management with Time Planner\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One place to plan, schedule, and share events and time away. \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid's new Time Planner micro app is designed to give employees an easy-to-use application for planning, scheduling and sharing events between different groups.  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most calendars utilized in the enterprise are designed to meet the needs of an individual person. Sure, you can share your calendar with other individuals, create color-coded category tags, create group calendars, etc. -- but it can often be a frustrating process, with frequent questions such as:  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“I’m trying to find a good day to schedule a team meeting, but I don’t know who will be on vacation” \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“What day again were you going to be taking that all-day training session?”\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“What days are your traveling to Boston?”\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"“What days do you work from home next month?”\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid’s Time Planner Micro App is designed to help fill these gaps by working as an easy-to-use interface for context-specific calendaring. Time Planner is a centralized tool for planning and communicating time away from work, events, and other calendaring items while also allowing easier collaboration between employees and work groups in a simple and efficient way.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The benefits of the new features will be a game changer for teams…\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At-a-glance views that are relevant to you\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"At a quick glance, employees can easily view how many events they have scheduled for the upcoming week. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Within the Time Planner app employees can view other events by groups, specific users, or filter by event types (company holidays, travel, trainings, work from home, and other custom categories that you may create). \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The quick view is easy to digest by color coded bars, with scrolling enabling a detailed breakdown view. Users can click on each day to see more details.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What’s important and relevant to you, at any time\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With Time Planner, viewing only what’s relevant to you is easy. Simple filters by category or group enable employees to easily select what they want to see at a glance.\\r\\n\\r\\nEmployees can create and edit groups that are important to them, by team, department or office location. Employees can quickly create new groups and search for members to add. Groups can be added and modified at any time. Once you have groups created, you can filter your calendar to only display “Events” by group or you can filter by event type, such as work from home, travel, training, etc., giving employees the ability to personalize their view to display only what’s relevant to them at a given time. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The calendar also shows a compressed view for those extra busy days with the goal of always allowing users to see the entire month without scrolling!\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mobile experience\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Often times, viewing your calendar is easy on mobile, but what about trying to plan a team event, or book a day when you're not sure if people are in the office or not. On the desktop, you have lots of space to drill into details but not so much on the mobile app. Time Planner helps solve this issue so you don’t have to wait till you get into the office and have access to your laptop to see your team’s schedule. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not another place to navigate \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"},{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Sure there are many of other calendaring systems available that would also work in the above use cases. But they’re completely separate apps. That’s what makes Workgrid’s time planner app so valuable. It’s designed for multiple use cases and lives where your employees work, so they aren’t forced to have to use another app. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"All of Workgrid’s micro apps exist right alongside all the other useful applications and systems employees are already using, which creates an integrated and cohesive employee experience that reduces context switching. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Time Planner is a new micro app included out-of-the-box as part of Workgrid and is now available to all customers.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"New Quick Links Feature Delivers One-Click Access to Important Resources\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One of the biggest productivity drains for employees is finding the right enterprise systems to complete tasks. Quick Links solves that problem by giving knowledge owners an easy way to provide the information -- and employees an easy way to ask for it.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the Q&A builder in the chatbot is an easy, no-code interface for proving answers to any complex questions and requests employees might have, Quick Links provides the same ease for simpler requests, like “where’s the time management system?” and “how do I get to the HR Support Center?” \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This new feature makes it easy for anyone populating the chatbot with content to provide one-click access to the most popular resources, so employees can get instant access to the resources they need and spend more time on their high value work.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additional Updates\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In addition to Time Planner and Quick Links, there has also been an enhancement to the Discoverability/Learn More feature of the chatbot. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The chatbot currently suggests a list of main topic categories that employees can ask questions within. That featured has now been enhanced to also recommend popular questions within those categories, making it even easier for employees to find the information they need.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Also, don’t forget: \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/subscribe-product-updates\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"sign up \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"to make sure you stay in the know on upcoming product announcements.\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"e3912ac9-072f-5560-ae05-423a9f6270cb","title":"What is Employee Experience?","externalTitle":null,"slug":"what-is-employee-experience","publishDate":"2019-10-31T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg?w=1024&h=682&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg?w=1280&h=853&q=60&fm=webp&bg=transparent 1280w","sizes":"(min-width: 1280px) 1280px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg?w=1280&h=853&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg?w=1024&h=682&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg?w=1280&h=853&fl=progressive&q=60&fm=jpg&bg=transparent 1280w","sizes":"(min-width: 1280px) 1280px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1280,"height":853},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4qCj3C9kzoVMscXmno4B1U/154e6b5c5eec57ec84a6f955407a6aa7/employees.jpg"}},"description":{"description":"As organizations strive to create a digital workplace that offers competitive differentiation, the question \"what is employee experience\" is frequently asked. Read on to get the answer you're looking for, plus find out what you need to do to make your employee experience initiative successful."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What is employee experience?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee experience is a term that conjures up images of bean bag chairs and ping pong tables, nap pods and bring-your-dog-to-work days - all the cool, fun things you hear that a modern-day working experience needs to be in order to attract and retain the best talent.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While it might be fun to think about working in an environment that offers free massages and organic meals prepared by top chefs, the reality is that the concept of \\\"employee experience\\\" is far more serious (and impactful to your business) than any of the fluffy perks we've been led to believe are associated with the term.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to Culture Amp, creator of the world's top-ranked employee feedback and analytics platform, employee experience is defined as\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee experience is what people encounter, observe or feel over the course of their employee journey at an organization.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7850j30U4nhICz2YtRfatV\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That might not sound nearly as fun as margarita machines and Nerf-gun battles, but there's no denying the fact that the experiences of your employees as they interact with your business all combine to create the lifeblood of your organization. Deliver experiences that are useful and engaging, that minimize distractions and enable employees to focus on the core nature of their work, and your workforce will flourish and propel the growth of your business. Ignore the concept of experience and you do so at your own peril.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The importance of this issue can be traced back to the concept of consumerization. As people have become accustomed to seamless, personalized digital experiences in their consumer lives, they’ve also come to expect them in the workplace as well – and they get frustrated when they receive lesser levels of service.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do you achieve consumer-grade employee experiences in the digital workplace?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Every organization's journey to achieving digital workplace success will be different based on their needs and specific circumstances, but there are three key themes that every company should focus on as they consider their best path forward.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. \\\"...changed my expectations about what shoes could do.\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In a keynote session from Gartner’s Digital Workplace Summit delivered by analysts Leigh McMullen and Helen Poitevin, sneakers were used to drive home the transformative power technology can have on even seemingly straightforward experiences. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"22zvhkdUd4VSFAw7szWoKn\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Helen's shoes - unassuming green canvas Converse sneakers - adequately fulfilled the basic requirements she expected of them. They protected her feet from rough walking surfaces and they looked cute, an added bonus. Leigh's kicks, on the other hand, were the space-age Nike HyperAdapt. In addition to the humble goal of protecting feet from the ground, these were fully digital, self-lacing shoes that intuitively adjusted to the shape of the wearer's foot, paired with mobile devices and provided tons of data on movement and health metrics.\\r\\nThe lesson here is that while both shoes fulfilled the same basic obligation, one offered a vastly superior experience. HyperAdapts make you rethink what shoes could be. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That's exactly the type of mind set organizations need to adopt as they consider the employee experience they deliver. How much better and easier could you make the lives of your employees if you tossed out the notions of \\\"possible\\\" and \\\"expected\\\" and instead leveraged technology to create the best experience possible?\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. For a digital workplace to be successful, people need to be at the forefront of every consideration\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations typically design digital experiences in a top-down manner, buying world-class systems in silos with very little thought into how those systems impact the overall employee experience.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While that may be fine for the small percentage of power users whose jobs require them to spend most of their time in those systems, it leaves everyone else feeling frustrated as they waste crazy amounts of time trying to navigate a maze of complex enterprise technology just to complete routine, high-volume tasks.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In a recent interview for the Digital Workplace Exchange, Workgrid CEO Brett Caldon summed the issue up perfectly when he said “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"…employees need to be at the heart of every consideration – that’s an area that gets forgotten all too often…\\\"\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are two great ways to make sure the employee perspective is kept at the center of the employee experience transformation. The first is to shadow employees in their day-to-day work so you can really understand – and therefore address –  their challenges. This approach was discussed in the CMSWire webinar “\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go.workgrid.com/webinar-taking-page-cx-playbook-1019\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee Experience: Taking a Page from the CX Playbook\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\",” along with the importance of creating employee journey maps as a way to build experiences that work for every segment of your workforce.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The second must-do method of keeping employee focus first and foremost is to select a technology solution that practices \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/08/22/elevate-your-digital-workplace-strategy-with-outcome-driven-design\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"outcome-driven design\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As it stands now, employees waste \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/annabelacton/2017/07/13/innovators-challenge-how-to-stop-wasting-time-on-emails/#1a0ce56b9788\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2.5 hours each day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on unimportant emails and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/larissafaw/2018/03/05/workers-waste-32-days-a-year-due-to-workplace-efficiency-apps/#6de3d511d515\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"32 days each year\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" on poorly designed “workplace efficiency” apps. Outcome-driven design eliminates those productivity drains by helping employees complete their tasks faster.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take the example of onboarding. To complete the most common aspects of starting a new job, employees must access at least 4 different systems: HR for health insurance, Finance to set up direct deposit, IT to request a laptop and Facilities for a badge. That process might work fine for the business units involved, but it’s definitely not a process designed to optimize the employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An experience platform that utilizes outcome-driven design, however, would focus first on the employee, eliminating steps and creating a single, unified experience that enables them to complete all aspects of onboarding from a single interface. The result? One step instead of four, which means less frustration and more time for high value work – which is what you’re paying them to do in the first place.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Your workplace is the new frontier for competitive advantage\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While technology enables organizations to be more competitive than ever before, it also means that that your competitors have become equally fierce. One way to differentiate your business is to make improvements in areas that other organizations might not consider, going beyond simply improving sales and marketing processes or creating better products or services. One such area to consider is employee experience. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Who needs to be involved in an employee experience transformation?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When you assess the different roles associated with driving digital workplace initiatives - typically HR, IT and internal communications  - it becomes clear that each group has its own unique goals and strengths, all of which are critical to the success of digitally transforming the employee experience. Each of those groups are also all burdened with their own biases, however, often developed over long-standing confusion or disagreement about which groups are responsible for certain initiatives.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, to start your digital workplace strategy off right, you need to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/10/09/starting-your-digital-workplace-strategy-off-right-involving-the-right\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"involve the right teams\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". And those teams  need to commit to working together seamlessly if a digital workplace project is going to be successful. Here are some important takeaways for each group:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Talent and culture are the biggest barriers to digital transformation. It's easy for organizations to fall into the trap of \\\"but this is how we've always done things.\\\" Unfortunately, if you only ever do what you've always done, then you'll only get the results you've always gotten, with no opportunity for improvements. To truly transform your organization and the experience you deliver, it's critical to get buy-in from your employees and help them understand the importance of the initiative. After all, they'll be your greatest ambassadors of your digital workplace success.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Review your current workplace through the eyes of your employees. What are the important moments in their day that could be enhanced? How can you help them eliminate unnecessary tasks - and therefore stress? What small improvements could really make a big difference for them? By talking with employees and really understanding their pain points, you'll have much better luck shaping an experience that will enact positive, long-term change.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understand the personas that represent your employees. Since it wouldn't be practical to implement a digital workplace solution that addresses the needs of every single employee, creating personas is an effective way to categorize the most common needs and goals of your workforce. Personas, when thoroughly and thoughtfully compiled, provide an excellent snapshot view of the overall employee landscape, which will make it easier to create a successful experience for everyone within the organization.\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The number one safe bet about the future of work is that it will become more digital - and IT is at the heart of that. It might be tempting to consider an employee experience initiative as an \\\"HR thing,\\\" but the reality is, IT bears the responsibility of ensuring that organizations are using the technology needed to operate efficiently, so ITs committed involvement is a foundational requirement in any digital workplace project.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Become a trusted advisor rather than the sole decider of technology selection. In certain area, such as enterprise security, it makes sense for IT to take a strong leadership stance with technology implementations. There's simply too much at stake to take a chance with a multi-disciplinary approach. Creating an effective digital workplace isn't one of those situations however. IT is certainly needed as an advisor and key stakeholder in terms of technological feasibility and other considerations, but other aspects of the project require feedback from more diverse areas of the business. The more IT can play the role of advisor rather than rule maker, the more likely the project will be a success.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Culture isn't just an HR issue. The technology systems that are used in an organization, as well as how they're deployed and maintained, has a tremendous impact on the culture of a company. It's something IT groups need to be mindful of as they support the business. What is the workplace impact of how they deliver their services and are they helping or hindering the success of both employees as well as the overall organization?\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Internal Communications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A \\\"publishing\\\" mindset will no longer work in a modern, successful digital workplace. Employees are being buried in information and as a result, they're ignoring it all. You can help them overcome that overload by thinking about how your communications will be received by the recipient. And always remember - your goal is to communicate with people, not at them.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you put together your \\\"communication\\\" plans, try to think of them as \\\"understanding\\\" plans instead. By making that mental switch and understanding what employees need to know and hear, it will help you communicate in a way that's truly helpful rather than just distracting.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employee communications will be the most effective if there's a closed loop mechanism in place - ask for and then incorporate employee feedback so they know that they were heard and feel like their opinions are valuable and are being taken seriously.\\n\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And what about winning support and measuring value?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Even with all stakeholders on board and rockets set for blast off, the chances are good that your employee experience project will require internal justification and approval (not to mention eventual ROI measurement) if it's ever going to get off the ground.\\r\\nUnfortunately, the ROI of employee experience isn’t as straightforward as you’d expect, an issue that was explored by Gartner’s Jeffrey Mann in his session from the 2019 Digital Workplace Summit, “How to Win Support for and Measure the Value of a Digital Workplace Initiative.”\\r\\n\\r\\nHe humorously sums up the challenges of quantifying ROI by pointing out that it feels weird to even have to justify something that’s so universally agreed upon as a good idea – like providing rest rooms for employees. No one ever had to make a business case for installing a toilet or provide post implementation statistics to prove that it was a worthy investment, yet bathrooms are a ubiquitous fixture in every office building.\\r\\n\\r\\nAll joking aside, understanding what return you can expect to get from your employee experience investment is an important step in the planning process. \\r \\r\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Do’s and Don’ts of Measuring Employee Experience Value \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AVOID\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Forgetting the impact employee experience has on customer experience\\r.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Happy employees = happy customers, so any improvements you make to the employee experience are likely to directly impact the bottom line.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Overinflating your promises\\r.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" The prospect of transforming the employee experience is exciting but don’t let that create a frenzy of unsubstantiated expectations. Understand your goals, have a plan to achieve them and document your results.\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"DO\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Benchmark the statistics you want to track.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Focus on high-volume, high impact initiatives first in order to demonstrate value quickly.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Listen to your employees and conduct sentiment analysis\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r. It will help you gain a clear understanding of what’s working and what isn’t.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leverage existing priorities\\r.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" For maximum results, link your employee experience project to an existing priority and demonstrate how improved experience could help achieve that goal. It’s an easy way to make a “squishy” concept like experience seem more tangible – and therefore important – to senior business leaders.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Use anecdotal storytelling to make your case\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". Since the first cave painters were discovered thousands of years ago, storytelling has been used as a foundation of effective communication. Take advantage of the power of stories, especially in the form of user stories, like Managers who want to approve things via mobile, to strengthen your own argument about the importance of improving the employee experience.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider the cost of not improving the employee experience\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\". It would be easy to think about improving the employee experience as being similar to getting the regularly scheduled maintenance for your car. On the surface everything seems to be working fine, so why spend money for nothing? Because it’s not nothing – it’s important preventative care. And while there might be a small cost associated with that service visit, it’s nominal compared to what you’ll pay if you skip it. Sooner or later the check engine light will come on (or your employees will start leaving in droves) and the depth of your troubles will be out of your control.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7nHYZQvWqvgMH12e1o53bN\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So now what?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Once you've made the decision to embark on a journey towards creating better employee experiences, there's one secret you need to know about all others. This secret was shared by Gartner analysts Carol Rozwell and Gavin Tay.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The secret to digital is analog.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You can create the most engaging, transformative experiences your organization has ever seen. But unless it works for your employees - the \\\"analog\\\" component of your business -- saving them time and frustration while enhancing their work experience, then your efforts will have been for nothing.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So map out your goals, rally the internal troops and find a technology partner that can help you make it all happen -- let's get going!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"927fc396-2a18-532c-b52a-33bb52ed3c6a","title":"4 Winning Employee Experience Ideas","externalTitle":null,"slug":"4-winning-employee-experience-ideas","publishDate":"2019-10-22T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=768&h=467&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=1024&h=623&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=1366&h=831&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=1920&h=1168&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=1920&h=1168&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=768&h=467&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=1024&h=623&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=1366&h=831&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg?w=1920&h=1168&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1168},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7lu6LNN2q2WOqzcouqNnY7/452ef7c938563e36388f360b9488567f/hand-3190204_1920.jpg"}},"description":{"description":"Find out how your organization can deliver the kind of award-winning employee experiences that help attract and retain the best talent, increase productivity and drive bottom line value. It's easy if you take advantage of these top 4 practices..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Customer experience best practices are a great source for employee experience ideas\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It seems hard to believe, but the concept of “experience” is a relatively new phenomenon. It was only a decade or so ago that tech giants like Amazon, Netflix and Airbnb really opened the world’s eyes to the power of a simple, intuitive experience. Ever since then forward-thinking organizations have been jumping on the bandwagon trying to replicate that unique magic for their own businesses.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That focus towards delivering an exceptional experience has been focused almost solely on customers however, the rationale being that improving the customer experience would lead to greater customer retention and increased sales. Thankfully, that focus has begun to expand in recent years to include employees. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations finally understand that not only do employees have a huge impact on customer experience themselves (happy employees = happy customers after all), but that employees -- the foundational force behind the success of any organization -- are equally deserving of simple, easy-to-use digital experience as they go through their work day.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how can your organization deliver the kinds of award-winning employee experiences that will help you attract and retain the best talent, increase productivity and drive bottom line value? By stealing a page from successful customer experience playbooks and taking advantage of these top 4 practices:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#1 Personalization\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personalization plays a huge role in any leading customer experience, to the degree that it’s really become a table stake. Whether it’s Amazon alerting you to deals on products like those you’ve purchased in the past or Netflix recommending your next binge-worthy show based on your viewing habits, consumers have come to rely on technology to provide them with guidance that makes their lives easier. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your employees are also looking for that sort of assistance, so provide it! It’s easy to do and can be accomplished by simply taking advantage of all the employee data you already have at hand. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider this all too common example:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your employee logs in to the corporate application portal to search for new software.\\r\\n\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They’re presented with multiple options related to operating systems and processor sizes, very little of which they understand so they choose the option for Windows 32bit figuring it can’t make that much of a difference.\\r \\n\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The software downloads but fails to run, instead displaying an error message. \\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Time invested: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"10 minutes.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Frustration level: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Mild annoyance.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\n\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The employee then logs in to the IT support portal to review knowledge-based articles in the hopes that they can solve the problem themselves. After multiple unsuccessful searches however, they give up and submit a support ticket. \\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Time wasted: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"25 minutes.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Frustration level: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Growing irritation.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\\n\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eventually a help-desk representative calls and conducts a standard diagnostic protocol, asking a series of questions before determining that the employee downloaded the wrong version of the software (32bit vs 64bit). \\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Time wasted: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"10 minutes for the help desk rep and 10 minutes for the employee. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Frustration level: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Discouraged and ready to give up.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\\n\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The employee is now back at square one. They not only have to go back to the software portal to find the correct software and restart the install process, they have to first uninstall the incorrect software they never should have been allowed to download in the first place.\\r\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Time wasted: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"25 minutes. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Frustration level: \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Tired disappointment and disgust. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"All of this could have been easily avoided.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your organization has huge volumes of information available on employees, ranging from location data to job function, devices, reading behavior, learning preferences, and more. Use it to create personalized, contextual experiences for employees that simplify processes, reduce friction points, and increase engagement and satisfaction.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#2 Self-Service\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Consumers love digital self-service as a faster option for accomplishing almost anything. Whether its using a laptop online, a mobile app or a chatbot to make an appointment, schedule a delivery or order takeout, the vast majority of people prefer to take care of tasks themselves as long as the process is faster or simpler.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why it is then that employees still don’t generally have access to easy digital options for performing routine business-related functions, like updating their employee information or requesting time off?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To create an employee experience that competes with its consumer counterparts, organizations need to provide tools that empower workers to quickly and easily handle tasks as and when it’s convenient for them. Creating an employee experience layer that aggregates important information and tasks from core enterprise systems is one way to do that. Implementing a chatbot is also a good option, one that gives workers round-the-clock access to all the information they need, regardless of functional group, from an easy-to-use conversational interface.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#3 Simplicity and Ease of Use\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s just a fact that online retail stores that fail to make it easy for customers to browse, shop or find information won’t be in business for long. Successful shopping experiences require thoughtful UX, with sites designed to eliminate all roadblocks or points of friction that could stand in the way of a sale. Amazon is probably the best example of the ideal experience, with the site design making it possible for customers to search, find, compare, and purchase products within seconds, while also making it easy to find all the information they could need to make an informed buying decision. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now, compare that to the experiences your employees face. How many steps does it take to complete high volume tasks such as booking a day off, submitting an expense report, getting IT requests resolved, and so on. Does your experience stack up? If not, then you’ve got some work to do because you’re basically paying your workers to waste time and preventing them from focusing on their high-value work. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you would never work with a business that required multiple systems or phone calls to request a service, don’t put your employees in the same frustrating position. Talk to them about their pain points, understand their needs and design purposeful systems and processes and facilitate work, not stand in the way of it.\\t\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"#4 Omni-channel Experiences\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consumers expect to be able to interact with their favorite brands on any channel at any time of day. They also expect those interactions to be seamless, whether it’s in store, online or across conversational interfaces such as chatbot support. Given how ubiquitous that anytime, anywhere access has become, people are now expecting the same level of service in the workplace, especially since they’re often no longer tethered to a physical office space.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees need the flexibility to manage the rapidly blurring lines between their work and personal lives. The more organizations can meet employees where they are and facilitate that fluidity, the more engaged and productive employees become, creating a win-win situation all around.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s a lot organizations need to think about and decide as they evaluate their employee experience strategy: how to avoid potential pitfalls, approaches to involving the right teams, whether to outsource or build a custom solution…it feels like a daunting, never-ending battle even at the best of times.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But it doesn’t have to be that way. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By focusing on these 4 key strategies that have helped lead consumer businesses to success, your organization can be up and running with an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"intelligent, award-winning employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" of your own in no time.\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"25fe44d6-9342-5bee-924f-37e5cf04fcce","title":"Starting Your Digital Workplace Strategy Off Right: Involving the Right Teams","externalTitle":null,"slug":"starting-your-digital-workplace-strategy-off-right-involving-the-right-teams","publishDate":"2019-10-09T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=3481&h=2321&q=60&fm=webp&bg=transparent 3481w","sizes":"(min-width: 3481px) 3481px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=3481&h=2321&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg?w=3481&h=2321&fl=progressive&q=60&fm=jpg&bg=transparent 3481w","sizes":"(min-width: 3481px) 3481px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":3481,"height":2321},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/56bntkYtJ8ny6o9Z0OoJ3l/08babaef7ec06be50d86c938372bc454/braden-collum-9HI8UJMSdZA-unsplash.jpg"}},"description":{"description":"To start your digital workplace strategy off right it's important to identify the key stakeholders and assemble the right team for the initiative. And that means understanding everyone's goals and objectives from the beginning. Here's how to make that happen..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To create a digital workplace strategy that improves the employee experience and supports overarching business goals, the first order of business (and by no means the easiest) is to identify the key stakeholders and assemble the right team for the initiative.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If the thought of having to actually do that evokes images of herding cats, it’s for good reason. It’s tough to put the right team together when it’s not always clear who owns the employee experience in the first place. Is it HR, since they deal with the human capital aspect of business? IT, since technology will be involved? And what about internal communications? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"They hold all the responsibility for making sure employees have the information they need, yet they’re often forgotten as a group that could have a lot to offer when it comes to forming a digital workplace strategy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ultimately, all of those groups have a huge role to play, a reality that’s best illustrated by a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/jacobmorgan/2016/04/07/who-should-own-the-employee-experience/#7ea43f1e1e16\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"soccer analogy\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" from employee experience expert Jacob Morgan:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"3mcLQsbb1xKDNcTDbBbPLc\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6mQ4VA9vZxDrfih4Qrn4pS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So how do you make sure all the right people have their eye on the ball when it comes to digital workplace strategy?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By understanding the goals, fears, and success metrics of the main stakeholder groups (IT, HR and Comms) and aligning those with a technology solution that’s beneficial for everyone.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\nHere’s what I mean:\\r\\n\\r\\nIT is interested in reducing costs related to help desk tickets. HR is driven to increase the self-service options available to employees who have questions, and the Communications team is facing increasing challenges getting their messages noticed due to persistent information overload (Of course other lines of business like finance, procurement and facilities also have a stake in this game but for the purposes of this argument, let’s stick with the main three).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1JeLibpdSAHMxaQIYduigs\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Historically there hasn’t really been a single solution that could address all those challenges, so each group has had to forage for themselves and find dedicated technology to help them reach their goals.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants are transforming that siloed approach. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When done right, digital assistants can function as a centralized workplace resource, centralizing tasks and notifications across any line of business from HR, IT, Finance, Facilities, etc. They can even deliver personalized alerts to each employee based on attributes such as their job function, office, department, etc. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In addition to being a pragmatic solution that facilitates quick wins, a digital assistant also aligns the goals of each team, creating a shared success that animates efforts towards corporate-wide digital transformation. That was exactly the result when Liberty Mutual Insurance implemented a digital assistant as \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/blog/evolving-the-digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"part of their employee experience platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". The organization saw a 40% increase in internal comms click-throughs, 70% fewer clicks to obtain key information and a 93% reduction in costs for each help desk inquiry – a clear success across the board for all groups involved.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine being able to realize results like that in your organization.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With a centralized workplace chatbot you could easily help employees answer questions, find information and automate common tasks and requests, therefore eliminating huge hurdles for both IT and HR. And what about the comms team? By deploying the chatbot as part of a digital experience layer where company-wide communications are posted (typically on the Intranet), you’d not only be providing employees with a tool that saves them a significant amount of time, you’d be significantly increasing traffic to a communication channel that historically struggles to get sufficient visibility. It’s a win/win situation all around and one that would pay for itself almost instantaneously.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital transformation is an ongoing process that has lots of potential paths for opportunity. There are lots of challenges to be solved with many unique needs that need to be addressed. But pointed technology solutions that are incredibly narrow in scope are not the answer. As you think about your digital workplace strategy, remember that this is an initiative that affects everyone – so choose technology that can meet everyone’s needs.\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"118e09b1-5775-514e-92a2-f5f96e663a62","title":"Workgrid Q&A: Should You Buy or Build Your Employee Experience Solution","externalTitle":null,"slug":"workgrid-q-and-a-should-you-buy-or-build-your-employee-experience-solution","publishDate":"2019-09-25T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6Li5jAj0tfysor13RGffQL/e6eaaf96938332010c873b1813c1a914/ask-2341784_1920.jpg"}},"description":{"description":"The decision to build vs. buy your employee experience solution is an important question to consider because it will have a major impact on the success of your initiative. Here are the 3 most important things you need to consider as you decide which option is best for your organization."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The time has come to revolutionize your employee experience – to turn the status quo on its ear and finally create the consumer-like experiences your workforce has come to expect. But should you build or buy your employee experience solution? That’s just one of the many questions you have to ask yourself as you embark on this journey – and one you have to give very careful consideration to. \\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In terms of \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/08/13/planning-for-your-digital-employee-experience\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"all the planning\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\" that has to be done with a project of this scale – getting major stakeholders on board, defining clear objectives, understanding all the components that need to be included  (like \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.workgrid.com/blog/2019/09/06/what-is-an-enterprise-virtual-assistant\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"enterprise virtual assistants\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\"), the decision to build or buy arguably has the largest impact on the overall success of the project. It has tremendous repercussions on the initial and long-terms costs of the project, as well as time to value, and if the wrong decision is made, your project can be doomed to failure before it even starts.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"No pressure though, right?\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The good news is, for most organizations, the answer is pretty clear. Here are the top three factors you need to think about as you decide which is the right approach for your organization:\\r\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"You need the value of a unified employee experience layer NOW. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you think that building your own\\r custom employee experience platform is the best path for your organization, consider this: it will be at least five years\\r before you see any value. Can you afford to wait that long when you could be up and running with an existing (and proven)\\r solution in just a few months?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The scale of this project will be massive. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"It’s like the old saying “go big or go home,” but in a bad way. The staff,\\r the budget, the planning, the communication, the ongoing maintenance….everything about implementing an employee\\r experience initiative takes much more than most organizations could imagine. It’s draining (and distracting) to an organizations\\r primary business focus. It’s also unnecessary when there are vendors that can handle all the heavy lifting with far\\r more effectiveness and efficiency.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Dealing with the change management that this project entails alone is a full time job -- and that's in addition to bug resolution,\\r building new functionality, dealing with compliance issues, etc. Do you really want to take on the added complexity of\\r hiring new headcount to tackle this?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Making a complex employee experience simple is...well complex. \",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Abstracting employees away from the\\r complexity of underlying corporate systems is a complicated and time-consuming process. It’s also never ending, with\\r necessary modifications being made all the time to accommodate changes and replacements of core systems.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To learn more about building vs. buying, check out  “\",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"http://go2.workgrid.com/rs/764-HCQ-849/images/Build-vs-Buy-5-Considerations-Flyer.pdf\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"5 Considerations Before You Start Your Employee Experience Initiative\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\".\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"ef86c557-6a5f-5254-b907-36064a2f3363","title":"Everything You Need to Know About Employee Experience Best Practices Can Be Learned From Tubing Down a River","externalTitle":"Employee Experience Best Practices Learned From Tubing Down a River","slug":"everything-you-need-to-know-about-employee-experience-best-practices-can-be","publishDate":"2019-08-30T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg?w=768&h=493&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg?w=1024&h=657&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg?w=1280&h=821&q=60&fm=webp&bg=transparent 1280w","sizes":"(min-width: 1280px) 1280px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg?w=1280&h=821&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg?w=768&h=493&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg?w=1024&h=657&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg?w=1280&h=821&fl=progressive&q=60&fm=jpg&bg=transparent 1280w","sizes":"(min-width: 1280px) 1280px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1280,"height":821},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2MrIJiOWeKNVMAvLtZfk1X/0d0dbe97f78a5f87d90af55654da4786/River.jpg"}},"description":{"description":"Because the natural world is in a constant state of change, it’s the perfect teacher for organizations trying to navigate a digital workplace transformation.   Here's what tubing down a river can teach you about employee experience best practices..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Lessons about employee experience best practices are everywhere, including many places you might not even think of, such as nature. It makes sense really. Because the natural world is in a constant state of change, it’s the perfect teacher for organizations trying to navigate a digital workplace transformation. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let’s be honest -- creating an effective employee experience, one that delivers bottom line value to the business and helps attract and retain top talent, isn’t easy. But it also isn’t impossible, especially if you follow these common-sense rules for tubing down a river:\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Effective planning alone doesn’t guarantee success\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It goes without saying that you need to do a significant amount of thoughtful \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/planning-for-your-digital-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"up-front planning\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" if your employee experience initiative stands a chance of succeeding. Proper planning is just the start of the journey, however.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Think about the countless hours of planning that go into any type of trip  – investigating tour companies, making packing lists, communicating with the people you’re traveling with etc. But when the time comes to actually leave, there’s always that sinking feeling that you haven’t done enough, that some critical detail has been forgotten (like omg, did I leave the stove on?!). \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As stakeholders of an employee experience project, you will no doubt take care of all the upfront planning needed to ensure success – being aware of the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/the-hidden-threat-thats-ruining-your-organizations-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"threats\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/understanding-digital-workplace-trends\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"trends\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", understanding employee challenges, establishing goals, researching technologies and technology partners, etc. But your work won’t end there. In fact, it will only have just begun. Actually making it all happen is an entirely different challenge that will still lie ahead of you. It’s an intimidating feeling but don’t let it deter you, because starting means success is just a few miles up river.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Always be aware of what’s happening and how things are going\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No matter how perfect the conditions are on the river, you can never let your guard down. In some places it’s shallow enough to see the bottom, yet in others it’s a dark, murky mystery that’s hiding countless rocks, boulders and other dangers that can threaten your safety and change the course of your progress in the blink of an eye. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The same is true with your employee experience initiative. It’s a process of continual improvement and one that can only succeed if you’re tuned into what’s happening around you. Employees will tell you what they want and need. If you ask for feedback, listen consistently and act on what you hear, you’ll have a lot more success navigating the bumpier parts of your journey.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Expect that just when you think you have it all figured out, conditions will change\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Like nature, business and technology are always in a state of flux, with changing conditions throwing up roadblocks and obstacles when you least expect it. Just as soon as you learn that the middle of the river is the best place to be in terms of the current, a downed tree in your path forces you to skirt the bank so you can get around it. As sudden rain shower – despite the promise of a clear forecast – might force you to run for cover.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your environment, as well as the technology that powers it, is always evolving. There will be times when  the status quo is enough, but to preserve the employee experience that your staff deserves, you’ll need to plan on staying ahead of changing conditions, especially when it comes to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/what-kitchen-faucet-design-can-teach-you-about-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"innovations in technology\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and experience best practices.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Involve the right team\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whether its on the river or in a conference room, you cannot overstate the importance of surrounding yourself with the right people. On a trip down the river that likely means fun people you can trust to pull their own weight and who wouldn’t complain the whole time.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the case of an organization looking to modernize the digital workplace, however, involving the right team includes every cross-functional department that has a stake in the success of the project. That means IT from a technology perspective, HR from an employee advocacy angle and even the internal communications team, a group that has a lot to gain from a more effective communication mechanism with employees. Senior business leaders who will sponsor the initiative will also be key and should be given insight from the earliest stages.\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Understand what equipment you need and don’t shortchange your investment\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s a reason the saying “up the river without a paddle” exists, and that’s because you are in serious trouble if you forget a paddle on a tubing trip (although it should be noted that flip flops will work in a pinch, they aren’t exactly the ideal solution).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s no shortage to the types of tools and technologies that organizations have available to them to improve the employee experience. While there’s no right answer in terms of which technologies are right for which types of companies, one thing is for certain – there are plenty of wrong types. Understand what your organization needs for your unique circumstances and get exactly that. You’re trying to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/elevate-your-digital-workplace-strategy-with-outcome-driven-design\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"elevate your digital workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" – its not a time to cut corners.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Let the experts do the heavy lifting\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are some things that are just worth paying for – like letting certified experts deal with all the gear and logistics that go into what appears to be a simple three mile journey down a river. There is nothing simple about it, but that’s the mistake many people make – thinking it’s easy enough to do themselves. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now you might be tempted to try and build your own employee experience “float,” but let’s be honest – that’s just not a great idea. Creating an \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"intelligent employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" is a complex endeavor that requires major investments in money, time and expertise. Sure, you could do it, but at what expense? It would be a huge distraction from the core nature of your business and likely wouldn’t be worth it in the long run. Face the fact that this is a job for the experience technology experts. Find a technology partner you can trust and leave the project in their hands while you focus on what you do best.\\r\\n\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b09081df-5aec-5a5d-85a1-dbd54aa9e719","title":"Elevate your Digital Workplace Strategy with Outcome-Driven Design ","externalTitle":"Elevate your Digital Workplace Strategy with Outcome-Driven Design ","slug":"elevate-your-digital-workplace-strategy-with-outcome-driven-design","publishDate":"2019-08-22T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3zaEVFy34cZgpWNzagNpwL/7b667db9379aee19d9776a71039770ee/plant-2004483_1920.jpg"}},"description":{"description":"Elevating your digital workplace strategy is one of the most important things you can focus on in the coming year -- and outcome-driven design will be a key factor to your success. Here's how (and why) it will play such a big role in employee experience..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Elevating your digital workplace strategy is one of the most important things you can be thinking about for the coming year because let’s face it, crafting an effective employee experience is no easy task – there’s a lot you need to consider if you want to get it right. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For companies new to the journey of designing an employee experience, that likely means understanding the trends and getting a handle on all the confusing terminology in the industry, while organizations farther along in their experience initiatives are probably digging into the nitty-gritty of specifics like best practices for implementing a chatbot. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regardless of where your company is at, however, one thing is certain – technology will play an important role in your experience transformation, and that’s where the importance of outcome-driven design comes in.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regardless of what type of employee experience technology (ExTech) you’re considering – an upgraded intranet, a digital employee experience platform, etc., it’s easy to fall into the trap of focusing on the specific features a solution has and thinking that more = better, even if the features are utterly useless (like intelligent toilets that can take your blood pressure or Alexa-enabled salt shakers).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1YRWb4z6kDx17lXUXGXYWU\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"t’s time to ditch that outmoded way of thinking and embrace the fact that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"features are only valuable or necessary\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" if they solve a problem. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If the end goal is to simplify the work day for employees, businesses should focus on implementing ExTech that creates value by helping staff achieve their outcomes more efficiently.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take this example for instance:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An employee wants to schedule a vacation but needs to know how much time off they have available. It’s a simple task performed routinely by employees, but in most organizations getting an answer would mean logging into a complex HR system and spending several minutes poking around and digging several layers deep (and that doesn’t even factor in the time it would take to find the login information for the HR system since it’s probably not used all that frequently).\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But what if it could be simpler than that? What if instead of having to hunt for the answer, employees knew exactly where to go to get the information and with just a few clicks they could initiate all the tasks necessary to schedule a vacation, like requesting time off from an HR system, blocking the time on a calendar system and also setting up an out of office auto-reply -- all without having to log in to the core systems?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"6UscOi48tv9uFR3vMhmWl6\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That scenario isn’t a fairy tale, it’s outcome-driven design – the process of creating value by simplifying common tasks so that employees have the time and the freedom to focus on more high-value work. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To provide an employee experience that truly delivers bottom line results and helps attract and retain top talent, organizations can’t lose sight of what employees want to achieve. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://joshbersin.com/2019/03/the-employee-experience-its-trickier-and-more-important-than-you-thought/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Josh Bersin suggests\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that to find out what those employee goals are, employers should “empathize with … employees, follow them around, survey and interview them, and sit down with them in workshops. They will tell you what bugs them at work, and you’ll hear all sorts of little things that make work difficult.”\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The time has come to start thinking beyond features and finding ExTech that eliminates the heavy lifting of routine tasks from employees. Abstracting information and institutional knowledge out of complex systems and enabling employees to achieve common tasks more quickly and easily is an approach that will go a long way in helping evolve your digital workplace.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about how to simplify your employee experience such as how to:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consolidate notifications, approvals, tasks and messaging into a single, modern interface\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Provide instant answers to frequent inquiries, and helps automate tasks \\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Engage employees with the modern consumer-like experiences they expect, anytime, anywhere, any device\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learn more about the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/WG_Digital_Assistant_Overview.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid Digital Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"d95a78a5-eb1c-5dce-a53e-f3f19162bc7c","title":"Planning for Your Digital Employee Experience","externalTitle":"Planning for Your Digital Employee Experience","slug":"planning-for-your-digital-employee-experience","publishDate":"2019-08-13T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=768&h=550&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=1024&h=734&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=1366&h=979&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=1920&h=1376&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=1920&h=1376&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=768&h=550&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=1024&h=734&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=1366&h=979&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg?w=1920&h=1376&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1376},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4gwn2zNE963aC2WS2XHJcv/cb7938be858a3425d78b47f798438d6e/document-3268750_1920.jpg"}},"description":{"description":"Summer might be coming to a close, but don't be sad. Now is the perfect time to plan for the digital employee experience your organization needs. Here's what you need to know..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Fall doesn’t start for another month and a half, yet school supplies have been overflowing store shelves since the 4th of July and bathing suits are now dusty relics haunting the clearance racks. Even worse? According to the flood of photos on Instagram, kids have begun to go back to school  -- it’s the universal signal that summer fun is over.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While we’re all reluctant to hang up our beach towels and let the air out of our pool floats, the news doesn’t have to be all bad.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This is actually the perfect time of the year to really get focused -- to make the preparations necessary to hit the ground running in the coming new year (let’s be honest, once school starts it’s the fast track to January 1). \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This quote by John C. Maxwell provides great inspiration…\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you’re proactive, you focus on preparing. If you’re reactive, you end up focusing on repairing.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As you think about your planning for the coming year, how will employee experience factor in? Will you be proactive and prepare to deliver a digital employee experience that eliminates frustration and increases productivity – or will you let well enough alone and hope that you don’t get backed into a corner of dealing with employee retention issues?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The facts on employee experience are pretty clear:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Gartner ranks employee experience as a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/smarterwithgartner/top-3-priorities-for-hr-in-2019/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"top three priority for HR leaders\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Companies that invest in employee experience are 4 times more profitable than those that don’t\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Actively disengaged employees \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.saplinghr.com/blog/8-stats-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"cost the U.S. between $450 billion to $550 billion per year\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"20eVtBJdvkdkYKgyol3MXA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting the employee experience right will be critical to the success of your organization in 2020, because let’s face it – happy employees = happy customers. I know, it’s easier said than done. Compared to everything else on your to-do list it seems like an easy item to keep putting off, but it simply can’t be ignored any more.\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"cdaa93cd-16a4-57fc-a270-20d19893bfa7","title":"The Hidden Threat That’s Ruining Your Organization’s Employee Experience Strategy (and What You Need to Do to Fix It)","externalTitle":"The Hidden Threat That’s Ruining Your Employee Experience","slug":"the-hidden-threat-thats-ruining-your-organizations-employee-experience","publishDate":"2019-08-02T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null},{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/Q9eo8ndQUlQpeYB92uESp/c74e57d780e228a2d3d533ae3b542aeb/rails-3309912_1920.jpg"}},"description":{"description":"Your employee experience strategy is under a serious threat from within the walls of your own organization. Find out what this threat is and how you can fix it to deliver an employee experience that delivers bottom line value to your business."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There’s an insidious threat that’s attacking organizations from within – probably even your organization, right at this very minute. It’s destroying your employee experience strategy by cutting the time employees have to spend on meaningful work by as much as 80% and it’s a critical factor in why \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://news.gallup.com/poll/180404/gallup-daily-employee-engagement.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"51% of employees are not engaged and a startling 16% are actively disengaged\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" (a statistic that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.saplinghr.com/blog/8-stats-employee-experience\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"costs businesses between $450-$550 billion every year\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", by the way).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"48p3ZVC85KinLejtgQgOH5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This threat is called “context switching,” although you might know it by the more popularized term of “multi-tasking.”\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now multi-tasking has become something of a badge of honor with people who are universally faced with way too much to do and not enough time to do it in. We’re all guilty of it, frankly, priding ourselves on our ability to do a million things at once (while also obsessively checking social media of course), and we brag about how efficient and effective we are. But the reality is, it’s all just an illusion. According to science, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://health.clevelandclinic.org/science-clear-multitasking-doesnt-work/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"multi-tasking is not possible for 97.5% of the population\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Here’s why, according to Chris Adams, human factors engineer:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"NosYJ1Jjrp6bB5UgnJBPA\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So even if we’re multi-tasking effectively, our brains are still essentially operating like railroad switches, redirecting our thoughts to different tracks as we move back and forth between various tasks. It’s hardly a streamlined process, but now let’s think about the concept as it relates to the business environment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees, as individuals, already come to the table carrying their own multi-tasking burdens. When you add the complexity of the corporate environment on top of that, things get messy quickly…\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.symantec.com/connect/blogs/2h-2016-shadow-data-report-companies-more-collaborative-more-secure-and-more-cloud-ever\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to Symantec\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", it’s not uncommon for organizations to support 928 different applications\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The average employee \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.theladders.com/career-advice/69-of-employees-waste-one-month-a-year-on-workplace-apps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"can lose up to one hour every single day\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", just toggling back and forth between all the applications they need to do their job – and that doesn’t factor in all the time lost getting interrupted countless times by email, messaging apps, meetings etc.\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deloitte estimates that 72% of employees can't efficiently find the right information they need within corporate systems\\r\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The bottom line to all of this is that your employees are unable to be effective at their jobs because they’re juggling too much stuff, not the least of which is the fact that they have too many places to go to find information and complete common tasks. That news is bad enough, but consider this – the unemployment rate is at an all-time low. Workers are in control and can choose where they want to work. That makes retaining employees a challenge and attracting the best new talent even more difficult.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So what do you do to fix it?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the surface it feels like a little bit of a conundrum. How do you fix a productivity issue that at its core is digital friction caused by the very technology you implemented to help employees be more effective in the first place? Thankfully the answer is simple -- by implementing a digital experience layer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Typically organizations take a very similar approach to delivering a digital employee experience to their workforce – the roll out best-in-class solutions to serve the needs of specific functional groups, such as HR, IT and Finance, then everyone dusts off their hands and considers the job done. But there’s a critical flaw with that approach. While each individual experience is excellent, the overall employee experience is a fragmented one because workers are forced to switch back and forth among numerous applications over the course of their day.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital experience layer eliminates that issue because it creates a single unified and contextual experience that exists above the technological complexity of an organization. It reduces the cognitive load (and therefore the context switching) on employees by orchestrating across all important systems on the employee’s behalf, seamlessly abstracting only the critical information each employee needs to know or act on. It then presents that information in a streamlined experience that mimics the consumer experiences employees have become accustomed to (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" has actually implemented a great example of a digital experience layer to their global workforce of 55,000+).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5rjdCmfZYYF54l7TjA4Rso\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now before you panic, creating a digital experience layer isn’t something you need to take on yourself (you shouldn’t even try, really). There are technology firms out there that specialize in exactly this kind of thing, who have a proven track record for delivering effective and even award-winning digital experiences that reduce the havoc that context switching can have on your business. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So find a partner and get going! Gartner \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.gartner.com/smarterwithgartner/top-3-priorities-for-hr-in-2019/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ranks employee experience as a top three priority for HR leaders\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" , so now is the time to make sure you’re creating an employee experience that delivers bottom line value to your business.\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"0c6120b4-1dad-5eee-adab-32199a28df4d","title":"The Definitive Digital Workplace Definition (plus 3 other terms you need to understand to improve your employee experience)","externalTitle":"The Definitive Digital Workplace Definition (plus 3 other terms to know)","slug":"the-definitive-digital-workplace-definition-plus-3-other-terms","publishDate":"2019-08-01T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=768&h=521&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=1024&h=695&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=1366&h=927&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=1920&h=1303&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=1920&h=1303&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=768&h=521&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=1024&h=695&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=1366&h=927&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg?w=1920&h=1303&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1303},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6mtVWsTo6WaKqHhCBJnWKk/a9a903b03cf411d468930f18691d6912/definition-390785_1920.jpg"}},"description":{"description":"Here are the 3 terms you need to understand to improve your employee experience, plus the inside scoop on what a digital workplace really is..."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So why do you need a definitive digital workplace definition anyway?\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to a tweet by the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital Workplace Group\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", digital literacy is the digital workplace word of 2019 – and for very good reason. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7CaX880tMNoowX5lHdqgWI\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Raising the digital IQ of your organization is arguably one of the most important things you can do to transform your digital workplace and improve the employee experience. It’s especially critical when you consider this statement by Marc Solow, director of HR shared services at Deloitte: \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"Digitization has become essential for innovation and for keeping employees engaged in their organizational mission and careers.\\\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And yet according to Gartner, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.shrm.org/resourcesandtools/hr-topics/technology/pages/most-organizations-not-ready-digital-workplace.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"fewer than 20% of employers are prepared to adopt digital workplace technologies\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s a big disconnect and an even bigger problem -- one you should avoid at all costs. So let’s get started -- here are the 3 terms you need to understand to improve your employee experience (plus that digital workplace definition I promised you!):\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It isn’t so much that the term digital workplace is hard to define but that everyone comes at it from a slightly different perspective (an issue that plagues all the “definitions” floating around the industry right now unfortunately). \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Technology marketing firm \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://searchcontentmanagement.techtarget.com/definition/digital-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"TechTarget asserts\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" that the digital workplace is meant to “align technology, employees and business processes to improve operational efficiency and meet organizational goals.” \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.hpe.com/us/en/what-is/digital-workplace.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Hewlett Packard Enterprise, on the other hand, claims that\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" the digital workplace “quickly and securely provides personalized role-based services, and all the applications, data, and collaboration an employee needs on any device, anytime, anywhere through a consumer-like online experience.” \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.clearbox.co.uk/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"ClearBox Consulting’s\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" Sam Marshall \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/the-essential-glue-for-your-digital-workplace/?utm_source=cmswire.com&utm_medium=email&utm_campaign=cm&utm_content=nl-daily-190718&mkt_tok=eyJpIjoiTW1JeVlqUTBNemd6WkRVeCIsInQiOiJnSGV5MHN2NWxyazE3SmV2VW9JMzdpQ3I2TVh3UCtxdDNBYytsNVIweWFHNHVMelBjcDNMUGNOUU9DZnFWRENTeWZJRTJtc0U3RkIzMWF2emVPSFhxWTBzNGUrRFNWMDhsamRuREUxNVNiTTVhendHRk0wdTFEbVlVZzVJUm1mKyJ9\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"takes that definition even deeper\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and contends that the “Digital workplaces include many elements, such as communication, collaboration, finding and sharing, business applications, employee services and support for agile working.”  \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www2.deloitte.com/content/dam/Deloitte/mx/Documents/human-capital/The_digital_workplace.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deloitte, meanwhile, comes at it from an entirely different angle\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", saying that the digital workplace “breaks down communication barriers, positioning you to transform the employee experience by fostering efficiency, innovation and growth.”\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"All of these are completely valid interpretations, but because they each focus on different, uniquely important aspects of what a digital workplace is and should be, it’s hard to know which you should focus on for your organization’s vision.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"qbAoP0GtwY3ijFMh6mG3M\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Wonder no more – here’s your definitive digital workplace definition (along with some bonus trends, if you’re interested), compiled from all of the great definitions currently floating around the web:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-6\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital workplace is the natural, ongoing evolution of the physical workplace. It includes all devices, software and platforms that workers use to complete their jobs and is comprised of such technology as core enterprise applications, communication and collaboration platforms and enterprise social media and virtual meeting tools.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ideal digital workplace meets several important criteria. It should:\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Be more than just a portal into a collection of individual systems\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Be seamlessly connected so that its intuitive for employees to navigate, reducing their cognitive load and giving them more time to focus on their high-value work\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make it easier for employees to find the information they need, modeling the simplicity of the consumer experiences employees have become accustomed to\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Deliver personalized, contextual information that stands out from the information overload employees typically experience\\r\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Be intelligent, adapting to the way people work to increase employee engagement and satisfaction.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Eliminate communication barriers, enabling organizations to transform the employee experience by fostering efficiency, innovation and growth. \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That might sound like a lot, but the importance of an effective digital workplace \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"cannot be overstated.\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But why? Why is it so important to get the digital workplace right? Because it has a tremendous impact on the …\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Digital Employee Experience (DEX)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the importance of the customer experience has always been understood as paramount to an organization’s success, it’s only in recent years that the employee experience has begun to garner equal attention -- and that’s only due to the much needed recognition (finally) that employee experience has a direct and significant impact on customer experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5mKC3a4ucl5yHZaVFQ7j5\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"digital\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" employee experience (DEX) is even farther down the chain in terms of understanding, but that doesn’t lessen the critical role it plays.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whether you follow \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.forbes.com/sites/jacobmorgan/2016/04/22/what-is-employee-experience/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Jacob Morgan’s\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" explanation of the employee experience as “the combination of the cultural environment, the physical environment and the technological environment of the workplace,” or  \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://blog.bersin.com/deconstructing-employee-experience/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Josh Bersin’s\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" definition, which is that it’s “the sum total of all the touchpoints an employee has with his or her employer, from the time of being a candidate to becoming an alumnus or alumna” – then it stands to reason that you could just kind of tack on the word “digital” and call it good, right?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not so fast…you won’t do your organization any favors if you try to shortcut your interpretation of what DEX truly is. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To be truly effective, your digital employee experience needs to be considered in a more forward-thinking way that goes beyond the reality of how your employees currently interact digitally with their environment, but the vision of how they could interact with it. How much better and easier could you make the lives of your employees if you cast aside the notions of “possible” and “expected” and instead innovated to create the best experience possible?  \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That being said, here’s the definition for digital employee experience:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-6\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The digital employee experience is the direct reflection of every single interaction employees have with technology as they go about their workday. It encompasses everything from quick clicks to full business processes, whether it’s the badge scanner at the front door and quick communications with coworkers or making healthcare elections in core HR systems and accessing payslip information.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So that sounds pretty straightforward, but let’s not forget about the forward-thinking component of successful digital employee experiences. Whether you like it or not, you’re already creating a digital employee experience -- good, bad or ugly -- by default. But what could that experience really be if it was designed on purpose rather being left as an accidental consequence of unrelated IT decisions and software purchases?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s where this comes in….\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Digital Experience Layer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations strive to deliver the ideal digital employee experience, they typically do so by creating world-class experiences that are optimally designed for each functional group of their organization. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While that’s well-intentioned, such a siloed approach ultimately ends up creating a series of very good but very disconnected experiences for employees, with a million different systems to log into and no clear pathway to find information and perform work efficiently. That creates high levels of frustration – and in worse case scenarios, disengagement (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://news.gallup.com/poll/180404/gallup-daily-employee-engagement.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"according to Gallup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", 51% of employees are not engaged and a shocking 16% are actively not engaged).\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Creating a digital experience layer helps organizations avoid that issue. Here’s how:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-6\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital experience layer creates a single unified and contextual experience that exists above the technological complexity of an organization. It reduces the cognitive load on employees by orchestrating across all important systems on the employees behalf, seamlessly abstracting only the critical information each employee needs to know or act on. It then presents that information in a streamlined experience that mimics the consumer experiences employees have become accustomed to. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"27kOsnTtssIW81ABKwOyRz\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations universally agree that the end goal of any digital workplace initiative is a simpler employee experience – eliminating unnecessary technological complexities, particularly the need for employees to understand the intricacies of multiple complex systems. That’s exactly what a digital experience layer does. It puts the pretty pink lipstick on the “pig” that is a convoluted collection of necessary yet very difficult to navigate corporate systems. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And how does that happen?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With one of these...\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Digital Employee Experience Platform (DEXP)\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the results of implementing a digital employee experience layer are impressive (who doesn’t love a nice, clean Amazon or Netflix-like experience when dealing with cumbersome corporate systems?), a significant amount of work goes into making that magic happen. Seamlessly abstracting information from dozens of core systems requires a fair amount of wizardry – that’s why organizations typically don’t attempt to build their own solution. Instead, they call in the experts and invest in a platform.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here’s where things get a little tricky in the industry. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While the term “employee experience platform” is becoming more ubiquitous, a simple Google search reveals that there is a growing influx of vendors selling all sorts of specialized tools for recruitment, performance management, wellbeing, learning, employee surveying etc. While those are all necessary components of the employee experience, they only make up individual aspects it, so their categorization of a “platform” is a dangerous misnomer.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Another term that has established itself is “digital experience platform.” While Gartner has built a category around the concept, it’s a classification that’s mainly reserved for B2B and B2C use cases, with the employee experience appearing as little more than an afterthought in any of the discussions.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Given this situation, it seemed fitting that a new category be created that more fittingly described the category of platforms organizations need to create, build, manage and optimize effective employee experiences. Therefore we introduce the “digital employee experience platform,” or DEXP.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A DEXP is simply this:\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-6\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The technology that supports the creation of a digital employee experience layer by facilitating the abstraction of critical business information. Digital employee experience platforms provide all the tools organizations need to create, build, manage and optimize a superior digital experience across the entire cross-functional employee journey. They offer multi-channel delivery across various touchpoints and include functionality such as digital assistants, mobile applications, conversational interfaces etc.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual Insurance\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" has an excellent example of an employee experience platform that has had a significant impact on employee experience and efficiency.\\r\\n\\r\\nAnd there you have it, the straight scoop on all the lingo you need to improve the employee experience for your organization.\\n\\r\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"5552169f-89a3-50b6-90d8-045ba83eb0be","title":"What Kitchen Faucet Design Can Teach You About Employee Experience Innovation","externalTitle":"What Kitchen Faucet Design Can Teach You About Employee Experience Innovation","slug":"what-kitchen-faucet-design-can-teach-you-about-employee-experience","publishDate":"2019-07-25T00:00-04:00","editorPick":false,"category":[{"title":"Employee Experience","backgroundColor":"#AAFAEA","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=768&h=514&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=1024&h=685&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=1366&h=914&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=1920&h=1285&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=1920&h=1285&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=768&h=514&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=1024&h=685&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=1366&h=914&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg?w=1920&h=1285&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1285},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2hLFNAKXX4Tg7wixD4DIsu/3847d87bae33cf2a0a46d41bbeced63d/creativity-819371_1920.jpg"}},"description":{"description":"It's time to expect more from employee experience innovation - here's what faucet and sneaker design can teach you."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Watching TV the other night I happened to catch a commercial* for Delta faucets with “Shield Spray Technology.” Now you might be wondering what this could possibly have to do with employee experience innovation, but hang in there with me and you’ll see.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5Rbxisq1MglaHVQ8bzUF7K\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now I’ve been a homeowner for all my adult life and my Dad and brothers were in the plumbing trade. I know a thing or two about faucets, but this just blew my mind. A faucet that can protect me from gross, dirty dishwater splashing back on my clothes? Genius! Where has this innovation been all my life?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Personally, I would have guessed that the hands-free faucet would have been the pinnacle of faucet design -- I mean how much can you really do with water that comes out of a spout? Yet here Delta was, taking things to the next level.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"My initial excitement over this “dish-doing discovery” was of course immediately forgotten once I went back to watching \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Alone\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\", but the thought of it didn’t leave my mind completely. In fact, I found myself marveling over it again a few days later, especially in relation to the Gartner Digital Workplace Summit I attended a few months ago. While that event was a generally great venue for tips on how to get the employee experience right, one session in particular stood out to me in relation to the whole faucet technology thing.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the keynote delivered by Leigh McMullen and Helen Poitevin, the concept of sneakers was used to drive home the transformative power technology and innovation can have on even seemingly straightforward experiences.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Helen’s shoes - plain green Converse sneakers - fulfilled the basic requirements she expected of them, i.e. they protected her feet from the ground. Leigh’s kicks, on the other hand, were the space-age Nike HyperAdapt. They not only protected his feet, they were a fully digital, self-lacing shoe that intuitively adjusted to the shape of his foot, paired with his mobile devices and provided him with tons of data on movement and health metrics.\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"And how is that even moderately relevant – weren’t we just talking about faucets? Let me explain…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leigh’s fancy HyperAdapts make you rethink what shoes could be, just as the Delta Shield Spray faucet raises your expectations about what a faucet can do. They don’t just fulfill their basic obligations with ho-hum indifference, they get you excited because they go beyond the norm and redefine a category you didn’t even think could be redefined. \\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That’s exactly the type of mind set organizations need to adopt as they consider the employee experience they deliver. How much better and easier could you make the lives of your employees if you cast aside the notions of “possible” and “expected” and instead innovated to create the best experience possible? What kinds of “wow” moments could you create for your employees – and how much could that kind of thinking transform your business?\\r\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It’s an issue worth thinking about…..\\r\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"*I know, I know – who watches commercials anymore? We forgot we were watching something on the DVR again so didn’t fast-forward…\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c213d96e-4f93-5c10-b174-53345c96fd2b","title":"3 Steps to a Successful Workplace Chatbot Project","externalTitle":null,"slug":"3-steps-to-a-successful-workplace-chatbot-project","publishDate":"2019-07-19T00:00-05:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/0yJHcwuFKmmp89WGd7Kvp/fb4f7f86dc4a89a8d15aae050371b580/chatbot-1920x1080.png"}},"description":{"description":"Workplace chatbots are a great way to deliver an exceptional personalized experience to your workforce. Here are 3 steps to a successful workplace chatbot"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workplace chatbots are a great way to deliver an exceptional personalized experience to your workforce. When executed thoughtfully, they enable employees to perform common tasks in an easy and intuitive way, plus they provide quick answers to the most commonly asked questions.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"47NhGZjpBpwo2TKDbgByVR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://outgrow.co/blog/vital-chatbot-statistics\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Outgrow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", 80% of businesses are expected to have some sort of chatbot automation by 2020 and it's no surprise based on the results being experienced by organizations who are already putting the technology to the test. Liberty Mutual Insurance, for example, recently implemented a workplace chatbot to drive efficiencies across its IT help desk and improve employee satisfaction levels. The chatbot was piloted to all mobile users for the use cases of unlocking phones, registering and unregistering devices and syncing calendars, and in just two months, Liberty realized significant benefits, including a 93% expense reduction for each help desk transaction.\\n\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"66L7C5KzgUv00EANXRiUZx\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With results like that, it's hard not to run right out and implement a chatbot today. But before you do, here are three easy steps to make sure your workplace chatbot project is a success:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Conduct persona mapping\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To deliver value early with your chatbot initiative, it's critical that you understand your employees and their pain points. So, talk to your workforce -- find out how they use applications and what questions and tasks they have that could be distracting them from their high-value work. By building your chatbot with these considerations in mind, your adoption rate will skyrocket as your workers recognize how much value the tool provides to them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Take a layered approach\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Since the goal of a great workplace chatbot is to answer questions, you should start by understanding which systems and departments your employees have the most trouble interacting with. Once you identify those areas -- HR, IT help desk, facilities, etc. -- compile the top 5-10 questions from each and start by having your chatbot address those. This not only provides easy, immediate value to employees, it also creates a concierge-like experience your employees will come to rely on.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Involve employees in the process\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ultimate value of your chatbot will be driven by how much it's used. The more it's used, the less pressure there is on departments such as the IT help desk to dedicate resources to handling low-level inquiries. Efficiency increases across the board and everyone in the company ultimately wins. To increase usage of your chatbot, ask for employee input from the earliest stages of the project, as well as after implementation. This kind of bottom-up approach -- which should rely heavily on design thinking -- will be instrumental in identifying the small things that mean the most to employees (e.g. did you know that one of the top 10 questions employees have is \\\"what's for lunch in the cafeteria today?\\\").\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\r\\n\\nIt's clear that chatbots will have a big role on the future of work. The only question now is, will you be taking advantage of all the benefits they have to offer?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"db33f6bb-f85a-5458-aa32-3d4970a2cbdb","title":"Understanding Digital Workplace Trends: Top 3 Insights From the 2019 Digital Workplace Experience Conference","externalTitle":"Understanding Digital Workplace Trends","slug":"understanding-digital-workplace-trends","publishDate":"2019-07-11T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1280},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6qcf2LYUKuIv3eWBlpAXMD/68a400abbe2eb191faf3eddfd4d7c679/understanding-digital-workplace-trends.jpg"}},"description":{"description":"Understanding Digital Workplace Trends: Top 3 Insights From the 2019 Digital Workplace Experience Conference"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to statistics and anecdotal data shared at the Digital Workplace Experience event, the evolution of the digital workplace \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"is\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" accelerating -- but it's still a journey, and a pretty slow one at that as organizations have to work hard to make sure they get their digital experience right. Since understanding the digital workplace trends that are shaping priorities across the industry is critical to achieving success, here are the 3 main themes we took away from the event.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"7ALEVMDo1qBHYcVYbyfYoQ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. The importance of employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It would seem obvious that making sure employees have a good work experience would be a top priority for organizations, yet \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://news.gallup.com/poll/180404/gallup-daily-employee-engagement.aspx\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"according to Gallup\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", 51% of employees are not engaged and a shocking 16% are \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"actively\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" not engaged. Now that could be because despite their best efforts, companies are just focused on the wrong engagement tactics (foosball tables and \\\"Free Massage Fridays\\\" don't earn you as many employee experience points as you might think). But other statistics indicate that the root of the problem probably lies elsewhere.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.symantec.com/connect/blogs/2h-2016-shadow-data-report-companies-more-collaborative-more-secure-and-more-cloud-ever\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to Symantec\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", the typical organization supports 928 different applications. With the average employee spending up to \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.theladders.com/career-advice/69-of-employees-waste-one-month-a-year-on-workplace-apps\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"one hour daily going back and forth between apps\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to do their jobs while also getting interrupted countless times by email, messaging apps, meetings and involved quests to find information in complicated corporate systems (Deloitte estimates that 72% of employees can't effectively find the right information), it's no wonder workers aren't as engaged with their work as they could be.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1SzVRium7KoFX8B2G2IB7j\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now this might seem like a complicated problem to unravel -- how exactly do you fix a productivity issue that's being caused by the very technology you implemented to make employees more efficient in the first place? Thankfully it's not as challenging a conundrum as it appears.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations simply need to focus on understanding what employees really need, a mindset that's appearing to be adopted more and more if sessions from DWX such as \\\"Employee driven design for a perfect day\\\" and \\\"How to improve employee lifetime value with better workplace experience\\\" are any indicator.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The bottom line is this: it doesn't matter how easy-to-use the apps you're implementing are. If they're creating a complicated, disjointed experience for staff, then they just aren't helpful, period.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To truly improve the employee experience, organizations should focus on breaking down the silos of information employees are forced to work within. It's an issue that was discussed in Workgrid CEO Brett Caldon's session \\\"The Genesis for a Consistent Employee Experience,\\\" and one that derails worker productivity and destroys the employee experience more than most organizations realize.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As each functional group within an organization strikes out on their own to create the best experience possible for employees (a noble idea on paper), the result is a mishmash of applications people are forced to toggle between countless times a day. It's frustrating, regardless of how great each individual experience is, and it also wastes an inordinate amount of time -- time that could be better spent on high-value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"5rjdCmfZYYF54l7TjA4Rso\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Organizations can avoid this issue by rethinking the siloed experiences they're currently providing to employees and replacing them with a unified \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/company/newsroom\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"digital experience layer\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", a contextual experience that provides employees with one-stop access to all of the corporate resources and applications they need the most.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Culture and change\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you're familiar with steno pads, carbon paper and white out, then you know that there's nothing new about the concept of change in the workplace -- it's been in a state of constant flux ever since the age of manual typewriters.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's the significant cultural change that's taking place that makes this such a unique time, however. For one thing, an entire generation is leaving the workforce as Baby Boomers are beginning to transition into retirement, taking all the institutional knowledge they've amassed over the years with them. Then there's the increasing creation of HR titles such as Chief Experience Officer and Employee Experience Manager -- roles focused solely on improving employee engagement. Changes like these mean that for the first time ever, the workplace is being recognized for what it really is, something much more than the physical attributes of a desk and four walls.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to a recent conversation with Gartner analyst Matthew Cain, employee experience and corporate culture are \\\"all the rage\\\" lately and are the two biggest trends in the digital workplace right now. While it's about time that these concepts are finally getting their turn in the limelight, there is still a critical shortcoming within organizations that needs to be rectified in order to create a truly valuable employee experience. It's a point that was made in the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www-cmswire.simplerimages.com/sv-dw-2018.html\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2019 \\\"State of the Digital Workplace\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" report:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's a classic case of \\\"whose job is it, anyway?\\\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If no one knows where the responsibility lies to create a consistent, easy-to-use and engaging employee experience then no one will do it and the organization will suffer as a result. To be successful, companies need to set aside this historically siloed approach and establish cross-functional teams whose sole focus is to collaborate on creating a digital workplace that meets the needs of today's modern workforce.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Future of work\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"...the digital workplace of the future will be shaped by both technology and human resources.\\\"\\n\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"-- \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/5-trends-that-will-shape-the-future-of-work/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"CMS Wire\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Predicting the future of anything carries about as much likelihood of success -- not to mention risk of failure -- as \\\"assuming\\\" does, and we all know what happens when we assume \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"anything\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The problem with trying to predict the future of work is that the ebb and flow of technology makes it a slippery proposition at best. Think about all the innovations of the past, such as fax machines and Palm Pilots, that held the promise of revolutionizing the workplace. Now they're little more than dusty relics that elicit snickers of derision (seriously, how annoying is it when you run across that rare business that insists you fax them your paperwork?). That's a long fall from once being heralded as a beacon of workplace efficiency. It's also a prime demonstration of the fact that predicting the future is best left to those with crystal balls.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Instead of trying to tell what the future of work will look like, obsessing over burning questions like \\\"will AI really mean that robots steal all of our jobs?\\\", it's more helpful to define what the future of work needs to be about.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The reality is, the ideal work environment won't simply appear because of an app or even a suite of solutions. Technology alone cannot manage the load. Instead, a successful workplace of the future will be built by giving thoughtful consideration to the human element of the workplace equation as well. Organizations will need to understand the challenges and needs of an evolving workforce, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/brett-caldon-create-intelligent-experiences-personal-to-every-employee/?utm_campaign=DWX19&utm_content=93952289&utm_medium=social&utm_source=linkedin&hss_channel=lcp-11076036\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"creating intelligent experiences personal to every employee\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" and utilizing whatever technology is necessary (and available) to attract and retain the best talent and ultimately drive customer satisfaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As employers and employees alike grapple with what it means to be successful in a modern work environment, there's no question that there will be many stumbling blocks along the way. One thing is for certain however -- organizations today are faced with a unique opportunity. They can implement technology as it's always been used, merely as a tool to drive further efficiency and cost reduction. They could also take a more impactful leadership approach, however and harness the power of digital workplace trends to create an environment that increases value and meaning for both employees and customers alike.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Which approach will your organization choose?\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"608b590b-6721-564e-b163-41e9e1c87d81","title":"7 Secrets to Creating an Effective Internal Communications Strategy (Plus Advice on How to Make It Happen)","externalTitle":"7 Secrets to Creating an Effective Internal Communications Strategy","slug":"7-secrets-to-creating-an-effective-internal-communications-strategy-plus","publishDate":"2019-06-03T00:00-04:00","editorPick":false,"category":[{"title":"Employee Communication App","backgroundColor":"#F7FF80","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1lqtwhCgmk33gWSVF0OhcT/7db43289b0a6f90f927beaab79586469/stock-photo-even-secrets-to-creating-an-effective-internal-communications-strategy.png?w=768&h=498&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1lqtwhCgmk33gWSVF0OhcT/7db43289b0a6f90f927beaab79586469/stock-photo-even-secrets-to-creating-an-effective-internal-communications-strategy.png?w=1000&h=649&q=60&fm=webp&bg=transparent 1000w","sizes":"(min-width: 1000px) 1000px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1lqtwhCgmk33gWSVF0OhcT/7db43289b0a6f90f927beaab79586469/stock-photo-even-secrets-to-creating-an-effective-internal-communications-strategy.png?w=1000&h=649&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1lqtwhCgmk33gWSVF0OhcT/7db43289b0a6f90f927beaab79586469/stock-photo-even-secrets-to-creating-an-effective-internal-communications-strategy.png?w=768&h=498&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1lqtwhCgmk33gWSVF0OhcT/7db43289b0a6f90f927beaab79586469/stock-photo-even-secrets-to-creating-an-effective-internal-communications-strategy.png?w=1000&h=649&q=60&fm=png&bg=transparent 1000w","sizes":"(min-width: 1000px) 1000px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1000,"height":649},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1lqtwhCgmk33gWSVF0OhcT/7db43289b0a6f90f927beaab79586469/stock-photo-even-secrets-to-creating-an-effective-internal-communications-strategy.png"}},"description":{"description":"Building an effective internal communications strategy for today's modern workplace is no easy task -- but there are secrets that can make it easier. Read on to learn more."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you think about how people consume information today, it's clear that there has been a significant shift from even a decade ago. Long gone are the days where reading a morning newspaper and watching the evening news were enough to satisfy a person's information needs. Now the demand for news and information is an around the clock endeavor, and that spells big challenges for Comms teams trying to build an internal communications strategy that effectively keeps employees up-to-date on important company information - without causing information overload.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So why is providing timely, relevant information such a challenge? Frankly, because there's \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"just too much of it\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Given the wide variety of channels available for the dissemination of information in the corporate environment -- employee apps, email, intranet, social media, etc. -- communications teams often struggle if they don't have an effective way to appropriately filter content. In that case they're forced to send everything to everyone, inundating employees with irrelevant notifications that aren't meant for them and creating a recipe for disaster where eventually people start ignoring the messages altogether and important information gets missed.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While it's easy to blame the problem on information overload, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.ted.com/speakers/clay_shirky\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Clay Shirky\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\", NYU professor and media consultant, identified the true issue with incredible accuracy:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"It's not info overload, it's filter failure.\\\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"But what if things didn't need to be like that? What if you could seamlessly deliver just-in-time info, to only the people who need it, in a way that enabled employees to be more productive and happier at their jobs?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"That dream can in fact become a reality for your organization with these seven secrets…\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Secret 1: Align internal communications with consumer-like experiences\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How people consume information has changed significantly over the years, which is reflected in the fact that social media now ranks as one of the most popular sources for news and information.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In this age of increasingly shorter attention spans, people want snack-sized bites of information that are easy to digest. They want their news fast and they want it now, whether they get it by asking a personal digital assistant like Alexa or by viewing it on sites they're already visiting for other reasons.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The more communications teams can provide information by meeting employees where they're already at (such as with an app), in a format that's easy to consume (no more of those lengthy memos from HR Karen), the more effectively those messages can be delivered and the happier employees will be with the interaction.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Secret 2: Customize the employee experience\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With artificial intelligence (AI), virtual reality (VR) and mobile apps, personalization is now table stakes when it comes to communication, including in the corporate environment.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's important to remember that ultimately, employees are your customers when it comes to internal communications. They expect the same levels of personalization they get in their consumer lives, such as the tailored recommendations they get from Spotify and Netflix or how their bank's home screen might make recommendations for appropriate financial products when they log in to online banking.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's a high bar to meet but failing to meet these personalization expectations will likely lead to dissatisfaction and frustration. Some key ways you can start easily including personalization in internal communications includes using list segmentation to send only relevant data to employees (e.g. specific functional groups or geographies) and personalizing emails, both in the subject line and in the body of the email.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Secret 3: Chatbots\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbots are essentially computer programs designed to simulate conversation and their use is on the rise, for many good reasons.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For one thing, they significantly increase productivity because they simplify common and generally time-consuming tasks. For example, with chatbots employees can easily get answers to commonly asked questions or execute simple tasks, such as \\\"what's my vacation balance?\\\", or \\\"clear my calendar for Friday.\\\" Chatbots are also easy and intuitive to use because they're designed to function like human interactions, plus they never sleep and are available to assist with inquiries after business hours.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most importantly, however, chatbots align perfectly with the new content consumption patterns of consumers, providing employees with on demand information, in a condensed format, in a location where the employee is already engaged. Given these benefits -- and the fact that \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://medium.com/botsupply/7-benefits-of-using-chatbots-to-drive-your-business-goals-5a3a5e809951\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"80% of businesses want chatbots by 2020\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" -- chatbots are an ideal tool to include in the communications arsenal.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://medium.com/swlh/how-gamification-in-the-workplace-impacts-employee-productivity-a4e8add048e6\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Secret 4: Gamification\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The process of using game-based elements such as scoring, rewards and competition, gamification taps into the human need for instant gratification and feedback.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not only does gamification have a tremendous impact on productivity and staff turnover rates, its ability to increase employee engagement, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://medium.com/swlh/how-gamification-in-the-workplace-impacts-employee-productivity-a4e8add048e6\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"is even more impressive\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\":\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Using game-based motivation increases engagement by 48%\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"90% of employees are more productive when they use gamification\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"72% of people believe gamification inspires them to work harder\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For organizations considering gamification, it's important to first understand what drives your employees and to clearly communicate the purpose of the gamification activity to employees. Doing so will significantly increase your likelihood of success with this type of initiative.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Secret 5: Harness the power of intelligence\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Your organization is sitting on a wealth of data about your employees -- information that can be used to determine how effectively information is delivered, when it's delivered and who it's delivered to. The result? A top-notch employee experience -- and that's exactly what you should be aiming for because organizations that invest in employee experience see a tremendous number of benefits. They are:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Included 11.5 times more often in Glassdoor's Best Places to Work\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Listed 4.4 times more often in LinkedIn's list of North America's Most In-Demand Employers\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Listed 28 times more often among Fast Company's Most Innovative Companies\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Listed 2.1 times more often on the Forbes list of the World's Most Innovative Companies\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For two more tips on how to create an effective internal communications strategy, along with tons of guidance on how to engage employees for increased productivity and satisfaction, check out the on-demand webinar \\\"\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"http://go.workgrid.com/webinar-creating-effective-internal-communications-strategy\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digitizing the Workplace using Stellar Internal Communication Tools\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\\\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b075c814-7c79-5b4a-9fa4-0b363ead2d36","title":"What if your digital workplace was as intelligent as Google?","externalTitle":"What if your digital workplace was as intelligent as Google?","slug":"what-if-your-digital-workplace-was-as-intelligent-as-google","publishDate":"2019-03-12T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=768&h=203&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=1024&h=271&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=1366&h=361&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=1400&h=370&q=60&fm=webp&bg=transparent 1400w","sizes":"(min-width: 1400px) 1400px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=1400&h=370&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=768&h=203&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=1024&h=271&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=1366&h=361&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg?w=1400&h=370&fl=progressive&q=60&fm=jpg&bg=transparent 1400w","sizes":"(min-width: 1400px) 1400px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1400,"height":370},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4OFT5iy2rJXhHgz7JZ0Gi6/272f489b357043cea61434215d77ae5b/digital-workplace-as-intelligent-as-google.jpg"}},"description":{"description":"The average employee has dozens of workplace apps they use to perform their job and work-related matters. While many of these apps are intended to streamline workflows, the sheer number of communications, tasks and notifications being generated from these systems is creating a complex and overwhelming employee experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As organizations are racing to meet the demanding needs of digitization and consumerization across the digital workplace, we need to be mindful about how data and information is now being delivered to employees. The average employee has dozens of workplace apps they use to perform their job and work-related matters. While many of these applications are intended to streamline workflows and increase productivity, the sheer number of communications, alerts, tasks and notifications being generated from these systems is creating a complex and overwhelming employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Leading companies like Google, Amazon, and Facebook have managed to deliver intelligent and personalized experiences while abstracting users from the complexity of massive amounts of data being integrated together from multiple sources on the back-end. As we look to improve the employee experience, we need to think about how we can replicate these consumer-level experiences in the workplace to provide an interconnected and simplified experiences that understands the needs and preferences of employees to deliver information more intelligently. Using Google as an example, let's explore what these experiences could look like.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intelligent Notifications\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Push notifications have been mainstream for over a decade. Apple first made push notification services (PNS) available in 2009* (\",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://en.wikipedia.org/wiki/Apple_Push_Notification_Service\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"https://en.wikipedia.org/wiki/Apple_Push_Notification_Service\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\") and the infamous bell icon soon began spreading to other applications, services, and messaging applications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today, push notifications are designed to be much smarter - at least from companies like Google, Amazon, Netflix and Facebook who have learned how to improve notifications by combining intelligence (automation, AI, machine learning, predictive analysis, etc.) and data (real-time and user data) to keep users informed with timely and relevant content.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Google Maps is a perfect example of this. If you have a scheduled event and there is a traffic jam, Google Maps is able to send you a real-time notification with an alternative route so you can not only plan accordingly, but take action. The end user experience is intuitive and relevant, while on the back-end, Google is leveraging data from multiple sources including user data (calendar events, travel pattern history, etc.), real-time traffic data, and data from third-party sources.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the enterprise, we have access to loads of employee data such as location, job function, preferences, and more to deliver these same level of personalized and contextual experiences, yet most organizations haven't put together a strategy to leverage this data to deliver timely and relevant information to employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's take a look at a simple travel example. If an employee has a trip planned to another office building, what does the current workflow look like for an employee? For instance, before the trip, they may need to register badge access, reserve parking, setup Wi-Fi connections, or follow other specific guidelines. Each one of these tasks are probably performed across different systems in the enterprise.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now imagine what the experience could look like if those systems talked to each other.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If an employee has a calendar entry that they are traveling to another office and according to the building security system, they didn't have access, provision access automatically. Additionally, send a notification (three days prior) with trip details asking if they need to reserve parking. If yes, allow the employee to reserve parking within the same experience vs. sending them to a parking system where they have to login and perform multiple steps within that system.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"504303p42ChgQL3nFEtRpG\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If done right, smart notifications should feel like it came from your very own personal digital assistant - it understands what you are doing, what you need to know and when you need to know it. Smart notifications are a great way to engage employees with need-to-know information outside of email and can be integrated directly within your digital workplace/intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Intelligent Intent-Based Answers\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Today, when you make a query to Google, the search engine results have advanced to not only show you website URLs, but display rich user experiences. Google refers to these search results as knowledge cards, panels or rich answers and it's driven by Google's Knowledge Graph. The Knowledge Graph is a knowledge base used by Google and its services to enhance its search engine's results with information gathered from a variety of sources, many companies use knowledge based software or a \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://helpjuice.com/blog/corporate-wiki\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"corporate wiki\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" as it enables their employees to collaborate and share knowledge throughout the company. The knowledge cards appear directly in the search engine result page (SERPs) allowing users to find the information they are searching for along with relevant details in one single, intuitive experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For example, if you conduct a search for a specific restaurant, you are presented with information about the restaurant as well as reviews, directions, hours of operation, phone number and other similar restaurants all at your fingertips. It's like Google is anticipating your current intent and future intents related to your search. All of this information is presented to you front and center in an intuitive experience, without even having to click through the restaurant's website.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1WmJdeW6rxumRprGz6x6Kg\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Google announced \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://en.wikipedia.org/wiki/Knowledge_Graph\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Knowledge Graph\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" in May of 2012*, fast forward almost seven years and today's Intranet search is still far from this experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What could intent-based experiences do for the workplace? Let's say an employee needs to check the holiday schedule to compare it to their child's schedule at school. The employee may complete a similar series of tasks:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"ordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Login into the corporate intranet and search “holidays”\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Dig through multiple links and PDFs until they find ‘2019 holiday schedule'\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Determine whether or not they need to book time off. In this example, let's assume they need to book two days.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Login to the time off system and request the time off\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Open up their calendaring system such as Outlook and block off their calendar\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Open up email to setup an out of the office response\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Send a message to their team via Slack as a reminder a week before each upcoming FTO day.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Now imagine if you could display this information and enable employees to take these actions in one single experience? By combining content and transactional items together you'd greatly increase the employee experience and decrease the productivity burdens of having to login to multiple systems of records.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"31dOC2YAzyMYHkJQNHN7sX\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conclusion\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"These are just two examples where Google is leveraging users' data and data from a variety of sources to provide a more intelligent and better experience for its users. It's clear the employee experience is still a generation or two away from the level of customer experiences we benefit from each and every day in our personal lives. Information and data are only going to continue to grow; therefore, organizations need to focus on a strategy to better manage the information that aligns to supporting employees in their daily work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As we move forward, whatever experiences you choose to support employees as they consume content, collaborate and communicate, the goal should be to create an integrated experience that abstracts away any and all complexity for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7267ff58-ca47-5875-8f97-6393a6443724","title":"Addressing Chatbot Misconceptions on TWiML & AI Podcast","externalTitle":null,"slug":"addressing-chatbot-misconceptions-on-twiml-and-ai-podcast","publishDate":"2018-07-26T00:00-04:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=768&h=504&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=1024&h=672&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=1366&h=897&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=1920&h=1261&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=2137&h=1403&q=60&fm=webp&bg=transparent 2137w","sizes":"(min-width: 2137px) 2137px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=2137&h=1403&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=768&h=504&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=1024&h=672&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=1366&h=897&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=1920&h=1261&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg?w=2137&h=1403&fl=progressive&q=60&fm=jpg&bg=transparent 2137w","sizes":"(min-width: 2137px) 2137px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2137,"height":1403},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3dWznIzGCfQ0ZflFgHiMmw/b7d4c19e19aeafb62b4c65dcec375dda/conversational-ai-for-the-intelligent-workplace.jpg"}},"description":{"description":"Our Head of Engineering and AI, Gillian McCann sat down with Sean Charrington from the TWiML & AI podcast to help us learn how chatbots work and provide insightful tips on conversational AI for the intelligent workplace."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Are chatbots a fad? Do chatbots learn from magic? What is the key to chatbot adoption? What skills do you need to build a chatbot?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With chatbots and smart assistants becoming one of the fastest growing tech trends there are a lot of questions and misconceptions when it comes to chatbots and how they work.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Our Head of Engineering and AI, Gillian McCann sat down with Sam Charrington on \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"This Week in Machine Learning and Artificial Intelligence Podcast\",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\" to help answer some of these hot topics including:\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Common misconceptions about chatbots\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Insights into how chatbots learn; hint, it's not magic\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Best practices for chatbot adoption\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Importance of conversational analytics\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How to build a chatbot that won't annoy your users\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What's needed to build a proper chatbot based on your audience\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"list-item\"}],\"nodeType\":\"unordered-list\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"And many other insightful chatbot tidbits, take a listen below!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"1ugE8TqCwGFO0ht9aN2fYR\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Interested in learning more about how machine learning and artificial intelligence are dramatically changing how businesses operate? Be sure to check out other podcast by \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.twimlai.com/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"TWiML & AI Podcast\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\", hosted by Sam Charrington. This Week in Machine Learning & AI brings top minds and ideas from the world of AI to a broad and influential community of data scientists, engineers and tech-savvy business and IT leaders.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"f2d3199b-f113-59d2-8a72-7a0b48d25d1f","title":"What Makes an Award-Winning Digital Workplace?","externalTitle":"What Makes an Award-Winning Digital Workplace?","slug":"what-makes-an-award-winning-digital-workplace","publishDate":"2018-06-26T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=2121&h=1414&q=60&fm=webp&bg=transparent 2121w","sizes":"(min-width: 2121px) 2121px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=2121&h=1414&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg?w=2121&h=1414&fl=progressive&q=60&fm=jpg&bg=transparent 2121w","sizes":"(min-width: 2121px) 2121px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2121,"height":1414},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3SxyHOBNeBMA4frh4RBXhO/a662b28bda352bf7e0a8f36eb03ef7fe/what-makes-an-award-winning-digital-workplace.jpg"}},"description":{"description":"So, what makes an award-winning digital workplace? We sat down with Troy Campano, the Senior Enterprise Architect who drove the digital workplace strategy at Liberty Mutual to get the full scoop.\n"},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual's recent implementation of the Workgrid Assistant has earned them not one but two digital workplace awards! The awards include the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://digitalworkplacegroup.com/digital-workplace-year-awards/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"2018 Digital Workplace of the Year Award\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" by the Digital Workplace Group in partnership with SMG/CMSWire and the Platinum level \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.steptwo.com.au/iia/\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Step Two Intranet and Digital Workplace Award\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". These awards both celebrate organizations which have excelled at creating well-executing, result driven digital workplace environments.\\nWinning the Digital Workplace of the Year Award is not an easy task, in fact the judges scrutinized the participating organizations to see how they perform across strategy, business case, governance framework, key features, user engagement and the overall business impact.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So, what makes an award-winning digital workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We sat down with Troy Campano, the Senior Enterprise Architect who drove the digital workplace strategy at Liberty Mutual to get the full scoop.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can you describe the strategy of Liberty Mutual's Digital Workplace?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Liberty Mutual's digital workplace strategy aligns with our company-wide focus on continuously improving and innovating. By investing in new and emerging technologies to automate internal business processes and improve employees' lives we created a digital work environment where employees' technical interactions at work are as personalized and intuitive as in their everyday lives.\\nThe goal of our digital workplace is to deliver an exceptional experience for our employees that will simplify their day and help them become more productive, engaged and collaborative while also empowering them to focus on high value work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What was the business case for a digital assistant?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Implementing a digital assistant for our digital workplace was driven by user demand. We heard from various surveys, focus groups, and general feedback that employees wanted a unified location to see notifications and manage work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The problem was all of the business systems we had put in place to improve processes or make employees' lives easier were becoming disparate and siloed. There were countless applications to log in to, administrative tasks to complete, and notifications and messages in different locations that employees reported spending too much valuable time navigating.\\nThe amount of systems employees were required to access had become overwhelming, causing significant productivity, engagement and communication delays\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This feedback from employees became a catalyst to make a change. We looked to see what people were using in their personal lives and thought about how we could bring those technologies into the workplace to create the same level of experiences inside the company.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What are the key features that impressed the judges?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The judges told us\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"We were especially impressed with their strategic approach, with a clear focus on simplifying employees lives and impressive features, including a personalized Digital Assistant, a Chatbot for IT help, and a mobile app for anywhere access.\\\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\\\"This is awesome! Approvals on a smart watch is fantastic!! Integrated approvals on any device is what everyone wants but no one does. And a chatbot too? Incredibly thoughtful and built in a way that allows it to grow.\\\"\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The features of the digital assistant were designed around simplifying the day for our employees and creating an environment that frees employees to focus on high value work.\\nThe main features evolved around:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Unified view of approvals, notifications, communications and tasks from multiple enterprise systems\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot to help automate tasks and provide answers to common questions\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Mobile access to the most important information employees need to get their jobs done\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Can you describe the impact of the digital assistant?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We heard from employees after we did sentiment that the #1 word to describe it was \\\"Love\\\", as in \\\"I love this!\\\" We knew we had something powerful that made a really positive impact on employee experience at Liberty Mutual. Employees were really excited by this technology and loved using it, something you often don't hear from employees talking about enterprise software.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"By bringing together disparate internal systems to push action items to employees, we have reduced the amount of email noise and simplified employees' search for answers. Now, employees can complete tasks much faster and with less aggravation. Employees have seen large productivity gains by reducing the amount of wasted time spent having to log in to and navigating across multiple systems rarely designed for the everyday user, just to get nominal, but necessary tasks done.\\nOn average, the digital assistant saves each employee more than 3 hours a week. In a company of 50,000 employees, that equates to millions annually in productivity savings.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It also provided substantial benefits for the modernization of our enterprise systems as we can now leverage the digital assistant platform to seamlessly plug into an application's backend, abstracting the employee experience away from the source systems and toward a single, modern, intuitive interface—one that employees use 80% more than the source systems.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What recommendations and advice would you give others?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Consider working closely with employees throughout the process. At Liberty Mutual, we heavily used Human Centered Design and Design Thinking along the way in building out the digital assistant. We worked hand in hand with employees, which lead us to creating something unique and really powerful as it was completely driven by employee feedback.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"This was something new for us in terms of defining features and use cases, but it ensured we were solving real pain points for employees. Without employee feedback and collaboration along the way, it's unlikely you're going to create a solution that is impact-full for employees, or a solution that employees will use to actually get work done.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here at Workgrid, we're proud to be part of Liberty Mutual's mission to creating exceptional digital experiences for employees, where employees' technical interactions at work can be as personalized, timely, and intuitive as their everyday lives.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We hope sharing this interview gives other organizations the ability to gain insights and knowledge they can benefit from as they continue on their very own digital workplace journey.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To learn more about the Liberty Mutual implementation of an employee digital assistant, check out the following \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://go2.workgrid.com/rs/764-HCQ-849/images/Liberty-Mutual-case-study.pdf\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"case study\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\".\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"a865fee6-bef8-5bab-bc0e-703b4ee2986e","title":"5 Signs Your Current Digital Workplace is Failing","externalTitle":"5 Signs Your Current Digital Workplace is Failing","slug":"5-signs-your-current-digital-workplace-is-failing","publishDate":"2018-05-09T00:00-04:00","editorPick":false,"category":[{"title":"Digital Workplace","backgroundColor":"#FFC1A6","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=2592&h=1728&q=60&fm=webp&bg=transparent 2592w","sizes":"(min-width: 2592px) 2592px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=2592&h=1728&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg?w=2592&h=1728&fl=progressive&q=60&fm=jpg&bg=transparent 2592w","sizes":"(min-width: 2592px) 2592px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2592,"height":1728},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3QDuvQJJvQXfOMJsudRPAJ/4508a9a58a77f9c48a13d12a6e361167/failing-digital-workplace.jpg"}},"description":{"description":"Employees now have an overwhelming amount of applications to login to, notifications to manage, and more. This complexity has created massive productivity burdens and failures. In this blog, we'll take a look at 5 signs your current digital workplace may actually be hurting your employee experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A Digital Workplace promises to empower employees to be more productive and efficient across locations and devices with the goal to enable workers to access information and applications they need to perform their jobs in more collaborative, productive, and social ways. For many organizations this means moving applications and services to the cloud and digitizing everything with a focus on improving processes or making employees' lives easier. The irony is that many times this process of embarking on a digital workplace strategy ends up creating an overly complex and siloed experience for employees.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"One common mistake we often see is executives from various departments whether it be IT, HR, Communications, or Finance have focused on finding the best tool, application, and strategy for their individual (key here is individual) department and haven't taken a step back to see how it may impact the overall employee experience across the organization.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The reality is employees now have an overwhelming amount of applications to login to, notifications to manage, approvals to action, and messages to read. This complexity has created massive productivity burdens and failures. In this blog, we'll take a look at 5 signs your current digital workplace may actually be hurting your employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Important Communications Missed\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are employees missing important communications? If you're an employee in HR, you probably scratch your head each year when an employee complains they've missed the benefit enrollment period despite the numerous communications sent out across various channels to alert employees about the upcoming deadline.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"70% of workers say their communication volume is a challenge to getting work done.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"(According to a survey conducted by \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cornerstoneondemand.com/rework/cornerstone-survey-asks-are-workers-swimming-or-sinking-sea-technology\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Cornerstone\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The majority of systems used by employees send alerts for various triggers (e.g., each time something is changed, commented on, liked, newly created, etc.). The mass amount of notifications flooding inboxes forces employees to ignore notifications, filter out notifications, and create other workarounds to not get bogged down with notifications and communications. It's exactly like the well-known idiom, crying wolf, after too many irrelevant messages land in your inbox, employees will start to ignore every other communication moving forward from that system of record - causing important communications or notifications to be missed.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Too Many Login Screens\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many systems in the enterprise still do not support Single Sign-on (SSO), requiring employees to manually type their username and password over and over. Even if the system does support SSO, sometimes an enterprise-wide SSO solution is not inclusive of all users, apps, and devices across the organization. For example, HR may have implemented a cloud-based training system that uses an identification number and password for authentication, finance may have procured an expense system that uses an email address and password, and another systems may use active directory credentials to authenticate users. If SSO isn't available and the employee does not access the system on a regular basis they will forget the username and password, causing employee frustration, wasted time, and an overload on IT support help desk.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Delayed Approvals\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Are there unnecessary delays across your organization from approvals not getting actioned in a timely manner? Moving from paper-based workflows to digitized workflows are supposed to speed up approvals and make approvals more efficient. So what has happened? Just like important communications, managers lose approvals among other emails, blocking important request from being completed and causing unnecessary delays. So what's wrong with most approval requests?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Many approval workflows are triggered with email notifications, those same email notifications that are buried in inboxes. Furthermore, the emails are just notifications, the user still has to proceed to click on a link, login to the system of record, and perform additional clicks to actually resolve the approval. Now you're asking, what about mobile applications? Yes, many cloud applications have introduced convenient mobile applications to minimize this process; however, if your organization has dozens of systems then that would require a manager to download 10-12 different mobile applications on their device and monitor the applications for alerts and badge notifications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"68% of workers toggle between apps up to ten times an hour.\",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" (According to a survey conducted by \",\"marks\":[{\"type\":\"italic\"}],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://www.cornerstoneondemand.com/rework/cornerstone-survey-asks-are-workers-swimming-or-sinking-sea-technology\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Cornerstone\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\")\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Employees Have Difficulty Finding Information\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Is your IT help desk and HR call center bogged down with questions on where to find information from time off requests, on boarding documents, training documents, IT support ticketing information, etc.?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The problem is most companies have actually failed to achieve what they've set out to do with their digital workplace strategy and now they've made it harder for employees to manage their own information, not easier. In fact, \",\"marks\":[],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"A McKinsey research report found that high-lever knowledge workers spend approximately 20 percent of their time searching for and gathering information.\",\"marks\":[{\"type\":\"italic\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Employees don't have a single tool to ask basic employee questions like: \\\"What is the time off policy?\\\", \\\"What's on the lunch menu?\\\" or \\\"How do I report a system outage?\\\" When an employee gets overwhelmed trying to find information they'll most likely just quit looking or may find it easier to ask another employee.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Intranet Content Being Ignored\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Do employees dread accessing the intranet? With an overwhelming amount of content, employees usually don't actually stop and read intranet content. The communications are not personalized enough for employees. Content on the intranet must resonate with your employees or they will quickly train themselves to gloss over the homepage or get discouraged from using it. So why are intranet adoption rates so low? Many intranets suffer from poor search capabilities, difficult navigations, poor user experiences, stale content and more which all equates to employees no longer generating value from the intranet.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Recommendations\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"So why do digital workplace programs often fail? Most are due to a fragmented and siloed approach that doesn't align to a business strategy. The good news is most of these pitfalls are solvable - your intranet or digital workplace is not doomed forever! To be successful, a digital workplace strategy can't be built in a tunnel, it must be part of a wider business strategy.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Rather than working with each individual technology partner from Office 365, ServiceNow, ADP, Kronos, Jira, Slack, etc. and rolling out their cloud-based version, mobile application, or chatbot, find ways to integrate the data and content from these services into a unified platform, your digital workplace. But before you create content chaos, remember different employees have different needs. Ensure you're leveraging an intelligent core that can learn and understand who employees are and their needs contextually to provide the right information at the right time across any device. As we see new technologies become more prominent in our personal lives such as artificial intelligence, machine learning, chatbots, virtual assistants, and virtual reality, it's only a matter of time when we will see these new opportunities start to dramatically evolve the digital workplace to the \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/what-is-an-intelligent-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"intelligent workplace.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Take a look at your digital workplace and think about your business strategy and how you can align your digital workplace to helping your employees achieve specific goals aligning to those strategies. Do you want to simplify your employees' day, do you want sales to increase their numbers, retail associates to provide better customer experience, etc. What's the number one thing that's going to make a difference to employees? Focus on these specific goals aligning to business cases and map out what it would take to reach these goals. Start small and make incremental improvements.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Want to learn more about the intelligent workplace? Check out \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/what-is-an-intelligent-workplace\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"An Introduction to the Intelligent Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"7ae2939d-a2d8-5370-9ff1-f13cf3e1cb18","title":"Digital Assistants Take on Departments' Biggest Headaches","externalTitle":"Digital Assistants Take on Departments' Biggest Headaches","slug":"digital-assistants-take-on-departments-biggest-headaches","publishDate":"2018-05-01T00:00-04:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=1920&h=1281&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=2120&h=1414&q=60&fm=webp&bg=transparent 2120w","sizes":"(min-width: 2120px) 2120px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=2120&h=1414&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=1920&h=1281&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg?w=2120&h=1414&fl=progressive&q=60&fm=jpg&bg=transparent 2120w","sizes":"(min-width: 2120px) 2120px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2120,"height":1414},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4J4hYc59rekIbagCkaL2B4/2dd1b8c309e30179481dc69cd606959f/department-headaches.jpg"}},"description":{"description":"Digital assistants are here and and are making waves in the workplace. This technology is alleviating pain points across all departments to promote productivity and give employees a better work experience."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine a digital assistant that could help simplify the work day and improve the employee experience. A digital assistant that could eliminate the productivity burdens of employees having to login to multiple applications to find information. One that could manage to-dos, tasks, and approvals, and ultimately get work done. A way to empower employees by delivering an intuitive mobile-friendly interface and integrated chatbot acting as their digital assistant, telling them what they need to know, when they need to know it, so they can get more work done, faster.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant made for the workplace that could integrate across all the common systems and tools found in the workplace (Office365, Google, Workday, PeopleSoft, Slack, Oracle, SAP, etc.) to intelligently surface information and data to employees that is personalized and contextual to each individual employee. Furthermore, the digital assistant could anticipate the users' needs, serving up the right information at the right time, and even automating tasks. A digital assistant is always looking out for its users, remembering things so they don't have to, and proactively suggesting things they may need to do.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants are here and and are making waves in the workplace. This technology is alleviating pain points across all departments to promote productivity and give employees a better work experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Department-Specific Pain Points and Where Digital Assistants Come Into Play\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Every department has its frustrations. You know, the ones that have you banging your keyboard, saying \\\"Ugh, not again!\\\" Or the ones that you've just come to accept at this point because there doesn't seem to be any solution in sight. Thankfully, digital assistants could be the answer to your problems. We'll dive into some major headaches for IT, HR, and Communication Departments, and address how digital assistants could be implemented to ease these burdens.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"IT Department\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Problem:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Whether working the employee help desk or answering consumers' questions, the IT Department has its hands full. Often similar sentiments of frustration span across both internal and customer-facing IT roles. Mainly, many service reps report that they complete common mundane tasks (such as password resets) that take up a lot of time and back up the queue. An overwhelming influx of inquiries paired with a shortage of reps exacerbates customer wait-time and hurts satisfaction-rates. A major painpoint for IT employees is that most of these questions don't require a human to solve, and can either be found in \\\"FAQs\\\" or a knowledge base.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"On the other hand, IT Managers have their own concerns. How will their department be able to implement innovation when their employees are stretched thin managing day-to-day operations? Similarly, how will they stay up-to-date with the latest technology? Training new employees is already a lengthy process, and adding new technology would result in further training.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solution:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Digital assistants can free up call-center employees' time so they can focus on more complex tasks. For example, a chatbot could interact with an employee or customer to provide answers to their questions, guide them through simple tasks, or help them adjust to new technology. If an employee needs to unlock their mobile device for example, they could either spend 15 minutes on the phone or use the chatbot to resolve the problem in under 2 minutes. A chatbot works 24/7, so even when IT employees are off the clock, inquirers can still receive help. When tickets/ employee issues are solved faster and call-volume is reduced, your organization saves money. And with all that extra time to focus on higher-level work, IT employees can better manage data and address innovation. Overall, a digital assistant improves customer satisfaction and boosts employee engagement.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"HR Department\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Problem:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The HR Department is quite possibly the department that uses the most systems to get their work done. While each of these systems serves a different and necessary purpose, there are too many systems to integrate neatly and efficiently. This spread of data requires too much human effort to sort through and can lead to inconsistency. Equally as frustrating is that the data is not readily available when stakeholders need it, or when an employee calls the HR administration desk. Another productivity-inhibitor is the misalignment between HR and IT. The two departments overlap each other in many ways, leading to confusion regarding who owns what.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solution:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A digital assistant helps keep track of all the siloed applications HR professionals use from one central location on any device. HR employees can approve transactions like transfers, start dates, title changes, and pay scales with ease. In the same way a digital assistant caters to the HR Department's needs, it is also there to support employees across the organization, so when an employee wants to know information like their time-off balance, payroll data, or benefits, all they have to do is check the digital assistant rather than login to multiple systems. Any other questions can be asked to the chatbot to receive answers in real time. All of this can be accomplished without having to call the HR administration desk. With information at their fingertips, employees are more productive and satisfied, and HR professionals get more time back in their day.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Communication Department\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Problem:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Internal communications are deployed to share company-wide or department-specific news, but so many end up lost in a sea of emails, unopened and overlooked in the face of more pressing employee matters. The Communication Department struggles with how to optimize these messages so employees receive relevant announcements that they actually want to read. Often times, a missing part of this equation is collaboration between the Communications team and other company sectors that they are crafting messages on behalf of.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Solution:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What if there was a way to send personalized, engaging communications... and let each department create their own as well? That would solve many issues that the Communication Department faces. With a digital assistant, the communications experience is reimagined and revamped. Communications can be sent out to any recipients at any time, and can be interacted with via commenting, \\\"liking\\\", etcetera. Through audience targeting and personalization, communications are contextual for each individual employee. Take alerting employees of an office closure due to weather... With a digital assistant, this alert would only be sent to specific employees versus all employees. A digital assistant results in better open rates for the Communications Department, allows groups within an organization to take control of their messages independently, and empowers employees to filter communications that are relevant to them. Plus, it helps unclutter employees' inboxes by removing notifications from email.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A Digital Assistant for Everyone\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With each suggestion, groan, and frustrated coffee station vent session, your employees across departments are asking for a digital assistant and they don't even know it. The great thing about implementing this technology is that one digital assistant applies to all departments and can be tailored to individual needs, hitting upon and solving each employee pain point and making your organization a better place to work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"When an employee wants a sweeping overview of everything they need to do on a given day, all they have to do is check their digital assistant, and they can add more to-dos simultaneously. To schedule meetings, complete payrolls, reset passwords, grab data quickly, or do anything that you'd usually need to sift through several systems to accomplish, employees can simply instruct the digital assistant, which then relays the tasks to each specific application. Utilizing a digital assistant promotes productivity and organization, and allows professionals in all departments to address work that matters.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in learning more about digital assistants for the workplace? \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request a demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" today!\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"c0d26956-18e3-5350-826d-663cee013d01","title":"Why Chatbots Need Context","externalTitle":null,"slug":"why-chatbots-need-context","publishDate":"2018-04-17T00:00-04:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=768&h=512&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=1024&h=683&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=1366&h=911&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=1920&h=1280&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=2121&h=1414&q=60&fm=webp&bg=transparent 2121w","sizes":"(min-width: 2121px) 2121px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=2121&h=1414&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=768&h=512&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=1024&h=683&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=1366&h=911&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=1920&h=1280&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg?w=2121&h=1414&fl=progressive&q=60&fm=jpg&bg=transparent 2121w","sizes":"(min-width: 2121px) 2121px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2121,"height":1414},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/qOg7p6vWrngE5sUncQIAu/c4017b1f8f2ee8f082820e1a140d0e36/chatbot-context.jpg"}},"description":{"description":"The secret to a great chatbot experience? Your chatbot understanding context."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The secret to a great chatbot experience? Your chatbot understanding context.\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Have you ever listened to an adult talk to a small child? Their tone shifts, they use shorter words and sentences. They repeat the same phrases, \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"\\\"Look at the dog Billy, do you see the dog? It's a friendly dog, isn't it? A lovely dog. Do you see the dog Billy?\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Listen to them now talk to their boss, \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[{\"type\":\"italic\"}],\"value\":\"\\\"Yes sir, if you just look at this slide you'll observe that we have increased our disruptive synergies across a number of verticals, leveraging our cognitive advantage for omnipresent brand awareness.\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As humans we use context so seamlessly we barely even notice. We automatically know how to adjust conversation for a noisy environment or for different people. We can sift between different meanings of the same word and pick the right one instantaneously.\\nChatbots come with no automatic knowledge of how to use context, but since we as humans do, it is possible for us provide them with the information and tools they need to be able to use context powerfully. Let's explore how we can do that.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When, Where and What\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As humans we are always aware of our situational context — are we standing outside on a public street, or sitting in our own living room with friends? Is it first thing in the morning, or the middle of the night? It changes how we talk, and what we talk about.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chatbots \\\"live\\\" in a number of different locations — on websites, through smart speakers, in apps. Knowing which channel your users are chatting to you through should be simple. You may even be able to determine the specific device they are using, or physical location of where they are. We can use this to shape different conversations in different channels, locations or times of day. At a minimum we can simply use this to track where and how our chatbot is used so that our default conversations are shaped for how and where it is most used.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Vocabulary\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"When we converse, we draw from a vast amount of information we have about the world. We assemble words into sentences without even giving it a second thought. We understand different meanings of words not only based on the sentence they are used in, but who is using them, where we are, and a knowledge of the world in general.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Chatbots have a limited vocabulary they can understand, and it comes from what we train them on. Having a really good set of training data, and especially being able to add in synonyms, will help your chatbot be able to understand more variations of phrases. We should try to gather as many of these as we can from research before we build our chatbot, but once it's \\\"in the wild\\\" we should constantly review what isn't being understood so we can keep adding to our training data and making our chatbot smarter. Be especially aware of any unusual language used by your target audience. There may be local dialects, or business specific ways of referring to things.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversation\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"If you spoke to someone who forgot everything you said from sentence to sentence it would be a very frustrating experience.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As well as understanding individual sentences, your chatbot should be able to keep some context during the conversation — even if just to keep track of data that has been collected. The more you can remember about what has been said before, the more helpful and personalized your chatbot can be. This can be a challenge, and will mean treading the line between being helpful and creepy (someone who remembers every single thing you ever said might be a little overwhelming). The best way to start to use this context is to collect analytics, as this will allow you to see common patterns that the chatbot can then anticipate and use to shape the conversation.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Sentiment\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As humans we are very sensitive to different types of emotions in conversation, and how they are conveyed through vocal tone, and wording changes. Computers are less good at that, but are improving all the time. Whether it is appropriate to incorporate that into your chatbot depends on how important it is to your chatbot's tasks. If it is not a key part then I would recommend not incorporating this immediately given that it will likely require using additional services. If you do use it, remember that the technology is still not perfect, it should be used carefully, and never relied on.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Social\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"This one is interesting… we have different conventions for interacting with different people — our boss, our friends, our children. At the moment there isn't a social convention for interacting with bots, but as they become more popular we may see one emerge. Definitely something to watch, because should one emerge, it will change how people interact with chatbots.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Context\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversation is a collaborative act — just as your chatbot is getting context from your user, your user is getting context from your chatbot. Ensure that your chatbot is giving good guidance on what it can do so your users understand the boundaries of interaction. Be clear when there are issues on what options the user has (do they just need to repeat, or is the chatbot not able to take requests at all right now).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Be very aware that language is reflective - your users are more likely to use the same words you do. You can use this powerfully to guide users towards the types of phrases that can be understood by the chatbot, but with power comes responsibility. Never have your chatbot say anything it can't understand.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Finally, use active listening - repeat back key parts of what the user has told you. Key parts are those that you will use to take some sort of action on. This will give the user the appropriate context to decide if the chatbot has understood, and also to decide if they want to proceed with any actions.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Context is the \\\"secret sauce\\\" of any great conversation, and one we know so well as humans that we never even think about. Teach your chatbot to use it well and it will delight your human users.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"blockquote\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"2bd88424-3873-5d2e-af5e-e0d5240da70c","title":"5 Tips to Getting Started with Conversational Design","externalTitle":"5 Tips to Getting Started with Conversational Design","slug":"5-tips-to-getting-started-with-conversational-design","publishDate":"2018-04-10T00:00-04:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=768&h=504&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=1024&h=672&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=1366&h=897&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=1920&h=1261&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=2137&h=1403&q=60&fm=webp&bg=transparent 2137w","sizes":"(min-width: 2137px) 2137px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=2137&h=1403&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=768&h=504&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=1024&h=672&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=1366&h=897&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=1920&h=1261&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg?w=2137&h=1403&fl=progressive&q=60&fm=jpg&bg=transparent 2137w","sizes":"(min-width: 2137px) 2137px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2137,"height":1403},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/12Om5cStqnAdkvOWoCQ00r/930d1e511e86d0022f36bf6fee3356be/conversational-design.jpg"}},"description":{"description":"Key lessons from studying language and conversation that you should consider before beginning to build a bot."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Looking to build a bot and/or new to conversational design? Start here!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Moving from web design to conversational design can be a little intimidating, but you don't need to spend months developing linguistic and script writing skills before you can start. I've summarized the key things I've learned from studying language and conversation that you should remember before beginning to build a bot.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Understand the \\\"rules\\\" of a good conversation\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Ok, a conversation doesn't really have written rules or laws, but there are some guidelines that most people follow without realizing. A nice summation of some of those guidelines come from a philosopher called \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"https://en.wikipedia.org/wiki/Paul_Grice\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Paul Grice\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\". Don't panic, I'm not sending you off to read a philosophy book, I've summarized most of the key points for you here. His principles are called Conversational Maxims, and I've paraphrased them here:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Be Relevant\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Most chatbots don't have an issue with this one, they often can't deal with anything other than what they are designed to do!\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Be Accurate and Honest\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - It's not enough to be honest. Make sure you are being accurate too. Don't say \\\"there isn't any information on that\\\" if you mean \\\"I couldn't find any information on that\\\".\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Be Clear\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - Always ensure you are using words and phrases your users will understand. Also, make sure to call out important details where it might otherwise be unclear.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don't say more (or less) than what is needed\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" - This is especially important in a voice interface, but a key for all. Don't hide the important information amongst other non-important information.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Evaluate each part of the conversation you write against these four guidelines and you'll be off to a great start.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Understand what a normal conversation looks like\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"I often hear people say \\\"your users could say anything\\\", and while that's technically true, most people don't just say anything.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"While you can't require your users to follow the guidelines from the last section, people often naturally do. The same logic applies when trying to build a bot. Unless your user is deliberately trying to be confusing, most people will keep their conversation relevant. To do that; however, people need to understand what relevant is. Your chatbot should be very clear on what conversations it expects to have (and can handle). This will benefit you too since it will reduce user frustration if the chatbot is not constantly having to say that it doesn't understand.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Most users won't just say random things — they will try to stick to topics that make sense in the conversation.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Additionally, a conversation has a pattern. Each person takes a turn. Greetings should be responded to with greetings, questions with answers. The conversation you write for your chatbot should try to follow and respect these patterns. It should be able to respond to simple social phrases like 'hello', 'goodbye' and 'thank you'. Even more importantly it should never ask a question where it cannot accept or understand the answer.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversation is also very social. We adjust our speech patterns to match the person we are speaking to and to use the same words they do. If your chatbot uses certain words or phrases, make sure the user understands them.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's look at an example below. A normal response when someone asks how you are is to respond by replicating the question and return the favor — that's a normal pattern and also an example of someone reflecting back on what you've said. If your chatbot is going to ask how someone is, it needs to be able to answer that same question.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"kaeNcGKYThotcB6Tyc2gJ\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If you do find something like this in your conversation, take a step back and consider if that part of the conversation is even necessary. Sometimes the best recommendation I can give someone about part of a conversation is to remove it. Remember the first point — stay relevant. If a conversation isn't part of the purpose of your chatbot then don't end up putting all of your attention into trying to fix it.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Finally, remember that things can go wrong and you need to be kind to your users when they do. Even if your user does say something unexpected, you should always let your chatbot take the blame. Your user hasn't said the wrong thing — you just haven't understood.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No matter what, in a conversation the user is always right.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the first conversations, you design simply ensure your chatbot apologizes when it doesn't understand. As you start to get more experience and start improving your chatbot there are more advanced strategies you can use. You can get some more details on from my recent blog post Helping Your Baby Bot Learn to Chat LIke a Grown Up Bot.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here's a quick summary:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make sure your user is clear on what your chatbot can do.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Use the same words and phrases you'd like the user to.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don't make the conversation more complicated than it needs to be.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Don't make your user feel embarrassed — take the blame for anything that goes wrong.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Plan and practice, practice, practice\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As with everything, it's important that you really think things through before you start and continue to learn and refine as you go along.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make a plan for your conversation flow\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It is important to make a plan for your conversation early in your process. You should map it out — whether that be on paper, a whiteboard, in a spreadsheet or using a tool.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Role-play acting as your bot\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A very quick way to get a feel for your conversation is to grab another human being and have one of you role-play portraying the bot and the other, the user. The person playing the bot can only respond with the pre-scripted responses that you plan out.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"blockquote\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Put yourself in your chatbot's shoes — Be the Bot\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If your bot is using a voice interface sit where you can't see each other to remove any visual feedback. If your bot is in a messaging application you may want to have the conversation there. I've found it an amazing way to very quickly see where the conversation sounds odd. It also helps highlight if you've forgotten to put in certain scenarios.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-5\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Get lots of feedback\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Try to show and test out your bot conversation with as many people as possible before you launch. There are lots of tools you can use to do this. For example, Alexa lets you invite preview users, or you can test out your bot before you've even really built it using mockups and tools like Botsociety.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No matter what your method, feedback will help you learn what a good conversation looks like for a chatbot. This isn't something that is only important when you're first starting out, this is going to be a continual process to keep making your chatbots better and better. I know I'm still learning new things all the time!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. It's OK to get help\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You may go through all these steps and find that you are still finding it hard to write a good conversation. That's ok. There are lots of other resources out there if you want to continue to learn, but it's also ok to get someone else to help you build a bot. Not everyone is good at everything. If your background isn't in creative writing or user experience you might want to find someone who has those skills. Form a team that has a mix of skills — you don't have to do it all yourself.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"339e156f-b6bb-57e4-9f8a-1a22894fda2a","title":"What's All the Chatter about Intelligent Workplaces?","externalTitle":"What's All the Chatter about Intelligent Workplaces?","slug":"whats-all-the-chatter-about-intelligent-workplaces","publishDate":"2018-03-09T00:00-04:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null},{"title":"Artificial Intelligence","backgroundColor":"#B9F1F4","fontColor":"#1B1B1B"}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=768&h=192&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=1024&h=256&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=1366&h=342&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=1600&h=400&q=60&fm=webp&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=768&h=192&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=1024&h=256&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=1366&h=342&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1600,"height":400},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/7DThwmNKvJS32HzzcFYcT0/3ee77d4a180252b62c5d2c47650558e2/intelligent-workplace-chatter.jpg"}},"description":{"description":"The intelligent workplace is getting a lot of hype, learn what industry-leading experts are predicting about AI and the future of AI in the workplace."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Intelligent Workplace Chatter\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-2\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Last week Workgrid joined a live \",\"nodeType\":\"text\"},{\"data\":{\"uri\":\"https://www.cmswire.com/digital-workplace/the-intelligent-workplace-tweet-jam-digworkchat/\"},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"TweetJam hosted by CMSWire\",\"nodeType\":\"text\"}],\"nodeType\":\"hyperlink\"},{\"data\":{},\"marks\":[],\"value\":\". The TweetJam was focused around one of our favorite subjects, intelligent workplace technologies! As the interest in artificial intelligence and machine learning is quickly dominating the B2C market, it's no wonder businesses are starting to question how to start preparing for AI into the workplace.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"We've taken the opportunity to summarize the key takeaways, predictions, and opinions from different industry-leading experts to provide you with an unbiased view into how organizations and industry experts are thinking about AI and the future of AI in the workplace. We hope as you consider implementing AI to support your workforce, these insights help you on your journey.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{\"target\":{\"sys\":{\"id\":\"27uAYyjlsxU8rKqXCN40xS\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[],\"nodeType\":\"embedded-entry-block\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"How can businesses separate the hype from the promise of AI in the workplace?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"To separate the hype from the promise of AI in the workplace, organizations must first grasp an understanding of what AI actually is. As AI is becoming increasingly integrated into the workplace, there is more analytic research available to sift through. Read case studies, attend events, and learn the various uses for AI and the business outcomes for organizations that have already successfully implemented AI. It is important to realize that AI cannot be applied to all enterprise problems. For example, do not expect AI to provide ideas or creativity.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Next, identify a need. How can AI help you accomplish your goals? AI can give businesses a competitive edge, but what will that edge look like for your company specifically? Businesses should start small when implementing AI, experiment, then scale up -- all while documenting success and keeping objectives in mind.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A piece of advice that helps avoid putting AI on the technology hype list is don't use AI to solve problems that never existed in your organization in the first place. This is a common problem with new technology that often leads organizations to experience poor results because the new technology doesn't deliver any value to the workforce.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"And remember at the end of the day workers don't care specifically about AI in the workplace or what any underlying technology is. Employees just want efficiency and the ability to understand how their contribution aligns to the organization's goals and business outcomes.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What areas in the workplace do you see AI/ML currently having the biggest impact and where will it in the future?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Today, AI is great at automating repeated tasks. AI can make sense of big data, identify trends, and categorize content -- performing tasks that many employees deem \\\"boring.\\\" What's more, AI is helping solve human pain-points by enabling self-service and minimizing queues. Chatbots are great for this, and as the technology progresses, we'll see chatbots make even more of a positive impact on employee and customer experiences. AI will make company/ customer interactions more efficient while assisting call center employees. As more customer data is collected, companies will gain important insight into the voices of their customers.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Many agree that today AI is ready for the workforce when it comes to handling automating repeated tasks, enabling self-services, and speeding up knowledge work and in the future we'll see more autonomous automation with AI helping predict what employees need in the workplace before they even know they need it. The future of AI involves AI proactively reacting to needs -- as one user phrased it, \\\"the AI of tomorrow should be able to predict what I need in the workplace before I even know I need it.\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What foundational work do businesses need to complete before introducing \\\"intelligent\\\" technology?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"The majority agreed that before introducing intelligent technology, a company should thoroughly understand its employees and gather information about their pain points, culture, and needs. Assessing business and employees needs and the objections or barriers to introducing change and laying out clean and concise goals before any investment is made is key for any new technology implementation. This insight will determine how AI should be integrated. To prepare for AI, having the right infrastructure and people in place to support and train it is imperative. Enterprises should have enough data to train AI as well as people ready to make sense of the findings. AI is only as smart as the data you feed it, so AI will need sources of qualified, verified, an accurate data to work from. To sum it up, one user said, \\\"AI should compliment not disrupt the workplace. It should work with existing tools and platforms rather than introducing another avenue and more digital noise.\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"There is also much noise related to the fear of AI replacing workers. Organizations should make it clear to employees how AI will support their work and the implementation of AI is to allow them to do their job more efficiently. For employees that benefit from AI taking over redundant tasks once handled by the employee, the organization should think about how to potentially retrain their employees to augment employee skills and capabilities.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What specific problems do you think chatbots can solve for employees? Where do they fall short?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Customer-facing chatbots can free up service queues and solve the easier customer problems that wouldn't require an employee's help. Internally, chatbots can point employees in the right direction to important information and can complete unfulfilling tasks -- allowing employees to focus on the work that their customers and company derive more value from. Chatbots could even be considered a virtual HR. As chatbots become more complex, they'll be able to perform more intricate tasks, and programmers should always keep ethics in mind.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Will AI's introduction to the workplace help or hurt employees and their job prospects? Why do you feel one way or the other?\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"AI will be able to automate dull and time-consuming tasks. While this may hurt those who like repetetive jobs, it will give many employees the opportunity to learn new skills and focus on areas of the job that machines cannot complete. This dynamic may enforce human expertise rather than merely hurt employment. AI can be viewed as a double edged sword, but if implemented thoughtfully, it could help key aspects of a business and drive growth. If a company's sole aim is to cut costs, AI may hurt employees, but if a company wants to improve employeee engagement and customer satisfaction, Artificial Intelligence will benefit employees. AI will inevitably change the workforce, and people will either adapt or push back to the new era of technology.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"What is a realistic timeline to achieving an \\\"intelligent workplace?\\\"\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In many ways, the current workplace technology is already \\\"intelligent,\\\" and the ongoing question remains: how do we make the workplace MORE intelligent? The road to AI is constantly evolving and will take many years depending on your business's culture, goals, and where your organization's tech is today. While developing an intelligent workplace may always be an overarching objective, companies can develop measurable milestones to put progress into perspective.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Like any new technology, artificial intelligence, machine learning and chatbots get alot of hype. Understanding how your employees could most benefit from these technologies and mapping out a journey for implementation into your workforce will help forward-thinking organizations succeed and realize ROI.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"24348dc0-ecdd-5d90-bdbe-14976525af74","title":"7 Tips for Handling Chatbot Failure","externalTitle":null,"slug":"7-tips-for-handling-chatbot-failure","publishDate":"2018-02-28T00:00-04:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=768&h=192&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=1024&h=256&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=1366&h=342&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=1600&h=400&q=60&fm=webp&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=768&h=192&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=1024&h=256&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=1366&h=342&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1600,"height":400},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/6K1Vom2ZL1ztgPq7i6l8mF/195d241798f013584dd5845146263837/chatbot-failure.jpg"}},"description":{"description":"All technology is capable of failure. This blog aims at walking you through a high level look at some key considerations you should think about when designing UX for chatbot failure."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Designing UX for chatbot failure\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"We all like to think that technology, especially technology we didn't build ourselves, will always be available and working. Sadly, all technology is capable of failure. If you are selling something, or providing a service people depend on, determining how you handle technical errors is critical. This blog aims at walking you through a high level look at some key considerations you should think about when designing UX for chatbot failure.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Work out what can go wrong\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Go ahead and grab your chatbot's architectural or process flow diagram so you can mark every possible failure point. Calling out to an external service? Possible failure point. Saving to a database? Possible failure point. Hosted on a cloud provider? Lots of possible failure points.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Getting the error handling lined up with the correct user experience is going to take both software development and design skills.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Protect your users from the ugly truth\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It may be the truth that somewhere down the line the error you are getting is \\\"HTTP 500: Internal Server Error\\\", but your users will not thank you for being that upfront with them, and this response is unlikely to be in line with the tone and personality your chatbot normally uses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To be able to stop ugly exception text from getting back to your users, errors need to be handled correctly in your code. Make sure this is considered at every point in your system that a failure can occur.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Provide users a helpful version of the error\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Since you've made a list of all the possible failure points, go through each one and work out what information the user would need in that case, and after that craft it into the tone and style your chatbot normally uses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Here are some examples of the information you might want to give to your user:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A critical service is down\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\nBe clear with your users that just trying again right away isn't likely to work. Do you have a service level agreement on how quickly you need to respond and get things back up? If so, could you use that to give the users a possible timeline for when they might try again?\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A database is down and you can't save any information\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\nOk, your users are going to be unhappy here. Be really apologetic — your user has spent time and effort here, and now won't get what they need. Make sure they know that their transaction has not gone through at all. Think about what is possible for you to do — can you direct them to another channel? Or better still, could you salvage some of the data and send it to someone who could call them? Make sure users understand what options they have.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Some, but not all, of your services are down\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\nIn some cases you will have only partially lost functionality. Provide users what you can, and be clear on what is missing. Be aware that they could be a returning user that expected to get this functionality, or a new user that doesn't yet know you have that functionality and so may assume you don't if you don't mention it. Tailor the message if you can.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Something is wrong just for this user\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"\\nThere is always going to be that one weird case, where everything is working for everyone else, but not for this user. It's likely that trying again later won't work any better for them. Let them log an issue with you (or tell them you already logged it for them) and either direct them to another channel or tell them you will get back to them.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are of course lots of other things that can go wrong — in all cases remember to include information on how to log an issue or contact you. Never leave the user feeling like they are helpless or you just don't care. Also make sure you know what messages line up with what errors — if your user reported a specific one would you immediately know what it was?\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"4. Create an Error Style Guide\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Make sure to document acceptable error messages for the different scenarios in your style guide (or wherever you keep information on your personality and tone). If you have a team, make sure everyone is aware and uses it. In your normal flows, conversational user experience will be very much in everyone's mind — in the error scenarios it would be very easy for the developer to just throw in something quick and not really consider the conversational design. Then you end up with your normally professional and polite chatbot saying something like \\\"I am broken, I must be fixed\\\" (that may be real example).\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"5. Developers, Get Your House in Order\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A lot of errors can be mitigated or avoided with some thoughtful design. Do you have proper failover in place? Do you have backups? A lot of this will depend on the criticality of your system, as cost will be a factor too, but don't forget to take this into account when designing your code.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"It's also important to identify where you can toggle off functionality when things go wrong, and inform your users as soon as possible in the flow, rather than after they have already spent time and effort interacting with your chatbot.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"6. Set Up Monitoring and Analyze it\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"If your chatbot wasn't working right this moment, would you know? Don't wait for your customers to start complaining — how many will you have lost before some do? And if you don't have proper error messages in place they may not even be aware how to contact you. Make sure you have some sort of monitoring in place for your critical systems, and make sure it is alerting you as soon as possible if things are not working.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"7. Keep Learning\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"You aren't going to get all of these right the first time. Keep an eye on your system, listen to your users, and update and change things as you learn more.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"hr\",\"data\":{},\"content\":[]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"There are a lots of articles on how easy it is to build a chatbot claiming you can build one in under an hour, even 10 minutes; and while that is true, building a chatbot is not the same as building a good chatbot. Good user experience in error handling is only a small part of what it takes to build a good chatbot. A simple baby bot may be quick and easy, but a proper grown-up bot is going to take some work. Designers and developers need to work together to make sure your chatbot is still nice to your users, even when the worst happens.\",\"marks\":[],\"data\":{}}]}]}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"3d987042-aac9-5938-87ee-9cf38d12b7e2","title":"Five Trends for Voice Assistants in 2018","externalTitle":null,"slug":"five-trends-for-voice-assistants-in-2018","publishDate":"2018-01-08T00:00-04:00","editorPick":false,"category":[{"title":"Chatbot","backgroundColor":"#5CE6A8","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=768&h=192&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=1024&h=256&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=1366&h=342&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=1600&h=400&q=60&fm=webp&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=768&h=192&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=1024&h=256&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=1366&h=342&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1600,"height":400},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/45LcHmv4WRLuqQ4qB6mYXz/973e4179249c85c0b79a429336742381/voice-assistant-trends.jpg"}},"description":{"description":"2017 was a big year for Voice Assistants and 2018 is proving to be just as exciting. As we think about what is coming next in the world of Voice Assistant, here are five predictions for the rest of the year."},"body":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2017 was a big year for Voice Assistants and 2018 is proving to be just as exciting. As we think about what is coming next in the world of Voice Assistant, here are some predictions for the rest of the year.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"1. Winners Emerge\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As 2018 progresses, we will see a race among the top players to dominate different markets (enterprise, home, shopping, gaming, etc.) in the space. So, who are the current top players?\\nAmazon is storming ahead in the 'home smart speaker' market with almost a 70% share — although Alexa is much more than just something that is in the Echo devices. They have wide range of developer integration points, and are rolling out more to allow others to embed Alexa into almost any device. They have a smart business model, with cheap devices to start you off, and an e-commerce platform that constantly advertises them. They have created a very 'social' device — one that encourages you to get one for your family and friends, and they are getting smarter at creating easier ways to integrate with smart home devices too, targeting those less 'tech savvy' and further expanding market share.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Google is staying strong, their technology is definitely a match, if not even better in some regards. They are adding integrations and tools for developers just as fast. While Amazon rules the 'home smart speaker' market, Google owns the 'smartphone voice assistant' market with almost a 50% share — something Amazon has almost no presence in. Google has both the technology and data to create a very powerful digital assistant, but the use of Voice Assistants on smartphones hasn't been as successful as the home devices. Somehow though it seems we are still uncomfortable with communicating one-on-one with Voice Assistants — but the home device, with its less 'personal' presence has bridged a gap that the smartphone couldn't. If Google can turn the tide on this they still have a chance of catching up, but the window is closing.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Apple has somehow completely misstepped on this. They came early to the game with Siri, but maybe too early and with technology that disappointed. Although Apple has made strides to correct some of the areas they are weak, they are still far behind now. They have simply either gotten their timing and technology wrong, or they are playing a very long game.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Microsoft has already spotted the writing on the wall, and although Cortana is in most Windows devices (which still have a large share of the personal computer space), it really hasn't taken off. They have been smart however, and already formed a partnership with Amazon so that Cortana and Alexa can communicate. This is especially significant with the announcement of Alexa for Business, a place where Windows machines abound. Being able to talk to Alexa from your computer may be enough to get users to try it out, and maybe get comfortable enough with it to even start to use Cortana itself. It will never dominate, but it has taken steps to survive.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"In the US and UK, it's unlikely anyone else will emerge in the next several months to take that winning spot. For smaller startups wanting to get into this space integrating with the right system will be key — the winning Voice Assistant will get more integrations, and more integrations will push it ever further ahead.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"2. Explosion of the Smart Home Market\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With the smart home speaker being a major part of the Voice Assistant ecosystem, it makes sense that smart home devices would be a good target for integrations. The win here is that it makes sense from the other side too. Smart home devices should ideally be 'zero touch' — they should largely know what you want, observe your routine and, for instance, set the heat accordingly, or know when you leave the house and turn off the lights (or maybe randomly turn them on and off to create the illusion someone is at home).\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"However, users still want some control over their devices and a way to manually intervene. Having to bring up a dedicated smartphone app, opening it and clicking through, is a big move away from the zero touch and disappearing interfaces that smart homes should provide. However, just speaking the commands is a much more friction-less experience, and so the ideal compromise when you need to move just a little past zero touch — and you still keep your invisible interface.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As more Voice Assistants arrive in people's homes many are already coming with smart devices bundled, and smart devices are getting cheaper and more accessible to the non tech-savvy.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Children will grow up used to smart homes. Adults will buy devices for their parents — both because they are getting cheaper, and trying to work out what to buy your parent is hard, but also because they should make life easier for both their parents and them. Smart devices also allow remote monitoring — is the grandparent's house warm enough? Are they remembering to turn the lights off at bedtime? What about the oven? If the grandparents struggle to work the devices, most can be adjusted or turned on or off remotely.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Smart home devices have been around for a long time, but as a niche item. They are about to become extremely mainstream.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"3. Battle for Brand Surfacing\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"As users move towards voice-only interfaces, any visual branding is stripped away. Given the already challenging problems of discovery on all chatbots, brands are going to have to work extra hard to get their names and products to bubble up to the top of the heap, and to be memorable when they get there. We're going to see new job roles emerging for company and product branding specifically on Voice Assistant platforms. Some brands already have very iconic audio branding, many do not. If you're a radio marketer or a jingle writer looking for a new gig, your time may have come.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"A more concerning question is whether a voice interface, with its need to slim down information to only the most pertinent, means the companies that own the assistant now totally control the users' options. When a user says \\\"Alexa, I need car insurance\\\", who gets to feature in the options offered? How will that be decided, and will it mean the death of smaller companies?\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Companies need to ask these questions now, and work to mitigate impact to their brand. Waiting isn't an option if you want to remain relevant.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"4. Renewed Focus on the Enterprise\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Enterprise innovation in this area of technology has been largely overlooked until recently. Google, Apple, and Microsoft have been working to get more and more businesses to adopt their 'office productivity' applications that offer integrations with their Voice Assistant. (Microsoft and their Office Suite already has a big advantage here, but things like Google Docs and Keynote are sneaking in.)\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Office workers have actually not had the same advancements in their work life as they have in their personal life, which means that everyone will have to improve their game. There's a demand for digital assistant capabilities at work and in response to this need, we're going to see a blending of work voice assistants and home voice assistants — you'll be able to call up your work calendar from home, or check your personal one in the office.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Moreover, we'll see companies emerge that focus directly on improving the enterprise experience with technologies that address employee pain-points. With a digital assistant that connects to all of your systems and apps, manages your approvals in one place, and streamlines your day, this as a matter of fact is what Workgrid is focused on.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"5. AI Pushes Capabilities Ever Faster\",\"nodeType\":\"text\"}],\"nodeType\":\"heading-4\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Artificial Intelligence services have been seeing exponential growth, and their capabilities have been becoming ever more sophisticated. With democratized AI services, and the cloud allowing anyone to run a level of computing power unimaginable to any 'normal' person just a few years ago, we are seeing this technology accessible to all and being used widely. And the more people that actually use the services, the more data that flows through them, and the faster they improve. The more they improve, the more people will use them, and so on…\\nIn 2018 expect to see things that we would have thought very unlikely a year ago, and simply wouldn't have thought to imagine five years ago. We are on the crest of a wave, and things are going to get very exciting very quickly.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"All of this will push the capabilities of Voice Assistants ever faster — we should expect not only to see them get increasingly smarter, but also more 'human'. Simulated voices will sound less robotic, context and sentiment will adjust the interactions, and we will start to rely on them more and more.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Conversational interfaces are a huge shift in human-computer interaction — and we are only starting to understand the scope and depth of that. Very soon, Voice Interfaces could be as normalized as Web Interfaces. Let's see what the rest of 2018 has in store!\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"}}},{"node":{"__typename":"ContentfulBlogPost","id":"b2bfbc49-e3f1-50d2-a11e-4628860c6ce8","title":"Say Hello to Your Intelligent Assistant","externalTitle":"Say Hello to Your Intelligent Assistant","slug":"say-hello-to-your-intelligent-assistant","publishDate":"2017-10-04T00:00-04:00","editorPick":false,"category":[{"title":"Digital Assistant","backgroundColor":"#69D1F0","fontColor":null}],"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=768&h=192&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=1024&h=256&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=1366&h=342&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=1600&h=400&q=60&fm=webp&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=768&h=192&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=1024&h=256&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=1366&h=342&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg?w=1600&h=400&fl=progressive&q=60&fm=jpg&bg=transparent 1600w","sizes":"(min-width: 1600px) 1600px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1600,"height":400},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/4FpBzLYLhHAcDpEIrLV6Ps/6ca0f3f1046da7f64d6fbc3109d59676/say-hello.jpg"}},"description":{"description":"Today's employees are suffering from information overload and wasted managing their work across disparate systems. It's time to start leveraging modern technologies such as artificial intelligence, machine learning and chatbots to transform the way we work."},"body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The robots are coming\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A tech disruption is undoubtedly on the horizon with the rise of digital assistants, virtual assistants, and chatbots. As these technologies advance and become interwoven into our everyday lives as consumers, the gap between the tools we use outside of work and at work is expanding rapidly, inhibiting employee engagement. Today's employees are suffering from information overload and wasted hours trying to manage, find, and keep up with their work across multiple applications, systems, and interfaces.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enterprises that want to stay competitive will need to start planning ahead for the new opportunities chatbots and artificial intelligence can bring to the workplace. The good news is Workgrid Software can help!\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Say hello to the Workgrid Assistant\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Imagine that you had your own personal digital assistant that could orchestrate across all your systems and tell you what you needed to know, when you needed to know it, and what you needed to do. Introducing, the Workgrid Assistant.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Assistant is a digital assistant built to intelligently simplify the work day by integrating with all the common systems and tools used in the workplace telling them what they need to know, when they need to know it, so they can get more done, faster. The platform creates a unified experience for all the disparate systems, data, and content across the enterprise, removing the need for employees to log into multiple applications and systems and significantly improving the employee experience.It brings everything from approvals, notifications, personalized data, and knowledge-base to a connected modern user experience elevated to meet the expectations employees have come to expect as consumers.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Assistant streamlines data and information to employees with:\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Smart Notifications \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Organize the information employees need to know from multiple systems and remove alerts, communications, and other notifications outside of email into a single location for employees to manage.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"To Do's \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Aggregate tasks and approvals from across multiple systems, whether it's a company-level task from HR (e.g., benefit enrollment reminders), a team-level task (e.g.,time sheet submissions), or an individual-level task like a due date. Employees can also add their own tasks alongside their team and company tasks.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"App Cards \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Highlight important, personalized information to employees, from time-off balances, payroll information, sales targets, reporting, team information, and more -- the possibilities are endless.\",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Chatbot \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\"Provide employees with an around the clock assistant to answer questions, perform tasks, and intelligently suggest information based on their task at hand. The Workgrid Chatbot can anticipate users' needs and ask simple questions to help accomplish a task before the employee has to worry about it. For example, the chatbot could anticipate that an employee may need access to another building based on their calendar. By proactively asking the employee if they would like the chatbot to request access to the building, the employee could simply respond \\\"yes\\\" or \\\"no\\\" and have the request taken care of without having to login into the native system that would normally handle the request.\",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Not only can the Workgrid Assistant make sense of and organize all the information you need to know from multiple disparate systems, but it can also orchestrate commands from users such as \\\"clear my calendar tomorrow,\\\" which would instruct the Workgrid Assistant to let the appropriate team in Slack know that you are taking tomorrow off, update your calendar with an \\\"out of the office\\\" message, and schedule the time off in your HR system.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"1Hh4S9DZoOn6kO2MhEjp4q\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"An Intelligent Workplace Platform\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Workgrid Assistant is delivered as an application that can be easily integrated as a layer on top of an existing business applications or intranet (think modern toolbar), as well as a mobile application for iOS and Android, providing employees with quick access to information wherever they are, from any device. The Workgrid Platform is completely customizable, allowing enterprises to design the interface, connect homegrown and third-party applications, and leverage SDKs and APIs to build custom experiences that help simplify the work day and improve the employee experience.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-3\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"90% of data that exist was created in the last 2 years\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"According to a report conducted by IBM Marketing Cloud, 90% of the data in the world today was created in the last two years alone, and 2.5 Quintilian bytes of data is being created each day. This enormous amount of data is overwhelming employees, resulting in wasted hours spent searching for information and conducting mundane tasks across multiple systems. Now more than ever is the time for enterprises to start thinking about how they can leverage technologies like artificial intelligence to start improving the employee experience, providing an environment for employees that is more in line with the consumer-like experiences they are used to outside of work, to work smarter, more efficiently, and more productively.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Interested in intelligent workplace technologies? \",\"marks\":[],\"data\":{}},{\"nodeType\":\"hyperlink\",\"data\":{\"uri\":\"/demo\"},\"content\":[{\"nodeType\":\"text\",\"value\":\"Request a Workgrid demo\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"text\",\"value\":\" to learn more.\",\"marks\":[],\"data\":{}}]}]}"}}}]},"contentfulComponentForm":{"__typename":"ContentfulComponentForm","id":"e6fd7f57-c1ea-55e5-b7d8-980b180265b6","type":"card","anchorLinkId":null,"internalName":"Blog Listing Subscribe Form","marketoFormId":"1057","background":"white"}},"pageContext":{}},
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