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The term copilot itself implies how these AI Assistants support employees throughout their workday, guiding them to important information and tasks that require their attention.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The term copilot has become increasingly popular in recent years, particularly as a client-specific tool offered by large software companies. 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Historically, digital assistants were led by logic-based chatbot features, but AI-powered enterprise copilots deliver a more powerful solution by incorporating conversational features such as Retrieval Augmented Generation (RAG) and Natural Language Processing (NLP) that handle more complex queries.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"More robust search and response capabilities are not the only ways enterprise copilots can improve the overall digital employee experience. A good copilot is not just reactive, but proactive as well. An AI Assistant should not only offer employee support when prompted, but also offer nudges and notifications based on employee attributes - from office location and job function to system-based tasks like expense approvals and upcoming training. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Why does it matter? The answer is simple. Copilots offer a look at tasks, apps, and information all within a single pane of glass. In an age where digital friction plagues the employee experience, copilots give employees a unified experience to find and access what they need through a conversational interface within the flow of work.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"For digital workplace leaders, an enterprise copilot offers several benefits in maximizing AI technology to enhance the employee experience. These benefits include: \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved knowledge discovery \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined tasks \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduced context switching \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided attention \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Let's explore each of these further. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Improved Knowledge Discovery\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI helps employees with knowledge discovery by providing a centralized source of information. It leverages advanced technology to consolidate, search, and surface responses based on natural-language cues. One such technology is Retrieval Augmented Generation (RAG), which takes a prompt and augments it with contextual data. This augmented prompt is then sent to a Large Language Model (LLM) that generates the most appropriate and up-to-date answers to employee questions. AI Assistants can efficiently collect and analyze information from various sources, including system APIs, knowledge repositories, and documents. This enables them to provide faster and more accurate answers to employees.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Streamlined Tasks\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Copilots offer a broad range of use cases that streamline processes for performing tasks, from submitting time sheets to completing expense approvals. In many cases, copilots can also be leveraged for generative AI, giving employees the ability to generate content and gather insights within a controlled and safe AI environment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A copilot enhances the employee experience by offering easy access to information and speeding up ticket resolution through self-service options. With the help of conversational AI, employees can conveniently access policies, frequently asked questions, and submit service tickets. They can also add comments, close tickets, or check for status updates. By connecting and searching through different resources like documents and systems, employees receive immediate support, resulting in reduced ticket handling time and allowing resources to be used more effectively for the organization's benefit. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Reduce Context Switching\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Regularly switching between tabs and apps can be a major obstacle to employee productivity and can lead to frustration. Additionally, many organizations exacerbate this issue by introducing more technology, which only adds to the digital friction or what Gartner refers to as YATTC (yet another thing to check). However, an AI copilot can help alleviate this problem by consolidating apps, notifications, tasks, and information into a single interface. This unified experience allows employees to efficiently accomplish their tasks without the need for constant context switching. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Guided Attention\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Increase efficiency by integrating business applications into an enterprise copilot. An intelligent AI Assistant supports employees by centralizing tasks and notifications that are typically spread across multiple systems. This integration creates a unified conversational interface, which proactively guides employees to areas that require immediate attention such as approvals, system alerts, and corporate communications.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"4RvTl3aqL0z8r5Uug2v4y0\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"How to Find the Best AI Copilot for Your Organization\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"1. Ease of Deployment & Scalability\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The ideal enterprise copilot should not only meet your current needs but also be capable of scaling and evolving alongside your company. As you begin to map out the various use cases which will build the foundation for creating a new employee experience, it's wise to ensure that your use cases can be implemented with little to no configuration.    \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"A handful of vendors (including Workgrid Software) provide low/no-code platforms as a part of their general offering. In the case of Workgrid, we provide IT and business leaders with the ability to stand up over 50 use cases out of the box via our app templates. This allows the AI Work Assistant to readily meet integration needs based on the enterprise tech stack. The platform must be able to adapt to eventual shifting business requirements and/or technology replacements. Look for solutions that offer flexibility in terms of deployment, customization, and scalability to future-proof your investment. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"2. Security & Data Management\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's data-driven world, security is paramount. There are AI Assistants which have little to no control over what utterances may be passed over to feed a third-party LLM. Thus, look for a copilot that adheres to your stringent security and privacy standards. It’s important that whatever conversational AI Work Assistant is chosen, your choice complies with relevant regulations and industry standards. Moreover, both you and the vendor understand the potential sensitive or proprietary information that may be passed back and forth from system to system – better still, you are able to bring your own LLM to further protect your data.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-4\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"3. Ubiquitous Channel Offerings\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Find a copilot that offers a universal solution across your organization. An AI Assistant should be an ubiquitous solution that connects across systems, applications, and services, agnostic of a specific department or job role. These types of assistants should be customizable, with the ability to tailor experiences to employee personas and work styles as well as reach across all back-end applications and even multiple AI services. This means less app hopping for the employee and a single platform for developers.  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Bringing an AI Copilot to your Digital Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"As workplaces embark on a future enriched with AI-forward technology, it is imperative that the systems and processes leaders invest in are secure, scalable, and add value across the existing applications employees use every day. Taking the first step with an enterprise AI copilot empowers employees with solutions that help not only their productivity, but overall employee experience.  \",\"marks\":[],\"data\":{}}]}]}"},"description":{"description":"The buzzy new term is gaining steam, but what does it really mean for the employee experience?"},"category":[{"backgroundColor":"#B9F1F4","fontColor":"#1B1B1B","title":"Artificial Intelligence","id":"f315eac1-20c7-5045-9224-736fb6c71e14"},{"backgroundColor":"#69D1F0","fontColor":null,"title":"Digital Assistant","id":"d418a678-8893-5d08-85a8-4aad16900a79"}],"author":null,"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=768&h=432&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1024&h=576&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1366&h=768&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg?w=1920&h=1080&fl=progressive&q=60&fm=jpg&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"url":"https://images.ctfassets.net/z7p73u8c0thn/5wa2wU1rcIKpCUvLz640g/113b7670542727a8691c95939554758d/what-is-an-enterprise-copilot-blog-image.jpg","title":"[asset] what-is-an-enterprise-copilot-blog-image","description":"What is an Enterprise AI Copilot?"}},{"__typename":"ContentfulBlogPost","id":"7d81f366-d281-5a85-aaa1-c662b1965e7d","title":"Conversational AI vs Traditional Chatbots: Revolutionizing the Employee Experience","publishDate":"2024-03-11T00:00-05:00","slug":"conversational-ai-vs-traditional-chatbots-revolutionizing-the-employee","body":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In today's digital workplace, the use of AI-powered technologies is becoming increasingly pervasive. Among these technologies, conversational AI and traditional chatbots have gained significant attention. Both aim to enhance communication and streamline processes, but they differ in their capabilities and potential to improve the employee experience. In this blog, we will delve into the distinct features of conversational AI and traditional chatbots while exploring how they contribute to a more productive and engaging workplace. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"TIt5e1OxzHoADVd0dZJXY\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Understanding Traditional Employee Chatbots \",\"marks\":[{\"type\":\"bold\"}],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In the modern age, chatbots have been established as a common piece of technology in both the employee and consumer experience. It’s not uncommon to see a chat bubble appear on a web page with the intention of supporting knowledge sharing in some way. The basics of a chatbot are clear to the modern internet user, but we must take a closer look at how the information within the traditional chatbot is ingested, distributed, and consumed. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Traditional employee chatbots rely on pre-programmed responses and scripted conversations. They are designed to handle specific queries or provide predefined information to users. While they can offer quick and structured support, their functionality is often limited, and they lack the ability to engage in natural conversations. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In many ways, employee chatbots function as reactive digital assistants. They typically only respond to user input, waiting for questions or prompts before providing information. In today's fast-paced work environment, these chatbots are useful mainly as a basic search function – often only serving as a starting point for employees before directing them to another document or system. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Due to the Q&A nature of traditional workplace chatbots, they often require a significant amount of time to configure the bot to operate properly, and ongoing manual support to maintain the most accurate responses.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"What if there was a smarter way to get information to (and even from) employees using chat? \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Benefits of Conversational AI \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"AI-powered chatbots, or Conversational AI Assistants, leverage advanced natural language processing (NLP) techniques to facilitate human-like interactions. These AI-powered chatbots possess the ability to understand context, learn from previous interactions, connect across digital workplace technology, and provide personalized responses. By simulating natural conversations, conversational AI enhances the employee experience by enabling a more fluid and intuitive interaction. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI technology is transforming the relationship between employees and technology by modernizing the chatbot experience from reactive bots to proactive assistants. By analyzing schedules, priorities, and workflows, AI assistants can provide timely insights, tasks, and recommendations to employees. Instead of being a passive tool that merely responds to questions, proactive assistants can anticipate needs and become an intelligent collaborator. \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"With the help of artificial intelligence, answers to questions are sourced across a collection of sources, searching through business systems, documents, and knowledge bases for answers. Unlike traditional chatbots that rely on pre-defined Q&A criteria, conversational AI assistants can not only better understand user requests but can intelligently extract more information from digital workplace technology, often seamlessly combining tasks and information within the conversational interface.\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"embedded-entry-block\",\"data\":{\"target\":{\"sys\":{\"id\":\"65Rjmzq2iW1RpJNsXvbcGO\",\"type\":\"Link\",\"linkType\":\"Entry\"}}},\"content\":[]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Enhancing Employee Experience with Enterprise Conversational AI\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI understands the unique needs of employees and tailor's responses accordingly. Whether it's providing information, assisting with tasks, or offering recommendations, conversational AI adds a personalized touch, making employees feel valued.   \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"24/7 Support:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Unlike traditional chatbots which may operate within specific working hours, conversational AI is available round the clock. This ensures that employees have access to instant support whenever they need, leading to increased efficiency and reduced frustration. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Natural Language Understanding:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Conversational AI's advanced NLP capabilities enable it to comprehend queries in a more human-like manner. It can detect nuances, decipher intent, and analyze sentiment. This promotes more effective communication, as employees can express themselves naturally without having to adapt to the limitations of rigid conversation models.  \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Learning and Adaptation:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Conversational AI continuously learns from interactions, allowing it to improve over time. It can adapt to evolving employee needs, resolve queries more accurately, and provide insightful recommendations. This adaptive learning capability fosters a more intelligent and intuitive experience for employees. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"heading-2\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Embracing Conversational AI in the Workplace\",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Integrating conversational AI into the workplace requires careful planning and execution. Organizations should consider the following steps:  \",\"marks\":[],\"data\":{}}]},{\"nodeType\":\"unordered-list\",\"data\":{},\"content\":[{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Identify Use Cases:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Assess different areas within the workplace where conversational AI can be employed effectively. This could range from HR assistance and IT support to training and onboarding processes. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Seamless Integration:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Ensure that conversational AI seamlessly integrates with existing workplace platforms and systems. This will facilitate easy access for employees and maximize the benefits derived from the technology. \",\"marks\":[],\"data\":{}}]}]},{\"nodeType\":\"list-item\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Continuous Feedback and Improvement:\",\"marks\":[{\"type\":\"bold\"}],\"data\":{}},{\"nodeType\":\"text\",\"value\":\" Regularly gather feedback from employees to understand their experience with conversational AI. This feedback loop enables organizations to make necessary improvements and refine the AI system over time. \",\"marks\":[],\"data\":{}}]}]}]},{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Conversational AI ushers in a new era of workplace communication, where engaging and personalized interactions are the norm. By surpassing the limitations of traditional chatbots, conversational AI offers a chance to redefine the employee experience. Its ability to understand context, provide instant support, and continuously learn from interactions holds immense potential in enhancing productivity and satisfaction within the workplace. As organizations increasingly embrace AI technologies, conversational AI emerges as a pivotal tool to shape the future of work.\",\"marks\":[],\"data\":{}}]}]}"},"description":{"description":"This blog explores the capabilities of conversational AI, traditional chatbots, and how organizations can leverage their potential to shape the future of work."},"category":[{"backgroundColor":"#B9F1F4","fontColor":"#1B1B1B","title":"Artificial Intelligence","id":"f315eac1-20c7-5045-9224-736fb6c71e14"},{"backgroundColor":"#5CE6A8","fontColor":null,"title":"Chatbot","id":"1f3a65b3-79dd-5ace-98c1-ca57ade6c272"},{"backgroundColor":"#AAFAEA","fontColor":null,"title":"Employee Experience","id":"70f74b9e-e509-519b-9e12-fb01170aca16"}],"author":null,"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"url":"https://images.ctfassets.net/z7p73u8c0thn/6IaiF1fGlLRqYMqMUBP2hN/8dce5a6e204bbb2314b12467d0587ac6/chatbotvsconversational-ai.png","title":"[asset] chatbotvsconversational-ai","description":"Conversational AI vs Traditional Chatbots: Revolutionizing the Employee Experience"}}],"slide2Post":null}]}}]}},"pageContext":{"id":"e0132450-d665-5571-8e4c-5046d77c82d6","slug":"solutions/guide-attention"}},
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