{
    "componentChunkName": "component---src-templates-page-js",
    "path": "/solutions/knowledge-retrieval/",
    "result": {"data":{"allContentfulPage":{"edges":[{"node":{"__typename":"ContentfulPage","slug":"solutions/knowledge-retrieval","id":"9826d268-160c-5473-82cf-5f36cf0d246f","simpleHeader":null,"simpleHeaderCta":null,"simpleFooter":null,"pageSeo":{"graphImage":{"description":"Workgrid’s AI capabilities help support employee knowledge discovery and information retrieval through the AI Assistant's conversational interface.","title":"[asset] Knowledge Retrieval Examples","file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png"}},"seoTitle":"Knowledge Management","seoDescription":"Support enterprise knowledge management with an AI Assistant for your workplace. Help employees maximize information management with the help of AI technology.","canonical":null,"noIndex":false,"metaTags":"information management technology, ai for knowledge management, enterprise knowledge management, ai assistant, digital workplace technology","article":false,"breadcrumbs":null},"components":[{"__typename":"ContentfulComponentHero","id":"b900fa0a-730d-544a-83d1-dcfcf221ca4e","background":"dark","videoUrl":null,"type":"grey-full-width-center","alignImage":"right","mobileTextAlign":"Left","subheading":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Say goodbye to searching and say hello to answers when you enable an AI Assistant for knowledge management. Connect employees with the information they need across the digital workplace.\",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}"},"kicker":null,"heading":"Knowledge Retrieval","categories":null,"headingSize":"H1","breadcrumbs":false,"breadcrumbTitle":null,"callsToAction":null,"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=768&h=464&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=1024&h=619&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=1366&h=826&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=1920&h=1161&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=4000&h=2417&q=60&fm=webp&bg=transparent 4000w","sizes":"(min-width: 5378px) 5378px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=768&h=464&fl=progressive&q=60&fm=jpg&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=768&h=464&fl=progressive&q=60&fm=jpg&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=1024&h=619&fl=progressive&q=60&fm=jpg&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=1366&h=826&fl=progressive&q=60&fm=jpg&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=1920&h=1161&fl=progressive&q=60&fm=jpg&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg?w=4000&h=2417&fl=progressive&q=60&fm=jpg&bg=transparent 4000w","sizes":"(min-width: 5378px) 5378px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":5378,"height":3251},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1Pku31HIHOzsfO80Frs7r9/98d2ee5be24cd62d6e00deb360a262c2/AdobeStock_343408555.jpeg","contentType":"image/jpeg"},"title":"[asset] Knowledge Retrieval Hero Image","description":"With the help of an AI Assistant, employees no longer need to waste time searching through files, systems, and documents to find information and complete tasks. Instead, they can opt for a natural language conversation for inquiries such as “what are the company holidays?” or “what is the maternity leave policy?” In just seconds, knowledge bases, documents, and apps are combed through and summarized to deliver the answer. "},"mobileBackgroundImage":null,"reference":null,"videoThumbnail":null},{"__typename":"ContentfulComponentSwitchback","id":"7ab4913b-de66-5f84-b757-48d4e6c82d73","type":"standard","noTopPadding":null,"noBottomPadding":null,"alignImage":"right","animation1Kicker":null,"animation1Heading":null,"animation1":null,"animation2Kicker":null,"animation2Heading":null,"animation2":null,"animation3Kicker":null,"animation3Heading":null,"animation3":null,"subheading":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Scattered resources, lengthy search results, and manual processes have left knowledge workers struggling to access necessary and accurate information, wasting as much as 30% of the workday searching. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Employees lack a single tool to ask basic employee questions like “what is the time off policy?” or “how do I order a new laptop?” With no system to bring it all together, employees are left to navigate links, systems, and files to try and find information, leading to increased stress and a frustrating employee experience. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[]},"subheadingBullet":"standard","kicker":"The Challenge","heading":"Employees Are Struggling With Information Discovery","headingSize":"H3","callsToAction":null,"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=768&h=432&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=1024&h=576&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=1366&h=768&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=1920&h=1080&q=60&fm=webp&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=1920&h=1080&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=768&h=432&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=1024&h=576&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=1366&h=768&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png?w=1920&h=1080&q=60&fm=png&bg=transparent 1920w","sizes":"(min-width: 1920px) 1920px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":1920,"height":1080},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3AJCOLDGsrQdDl9KxXEzKb/27a02094dc96a8152a3106e4be7c0949/frustrated-employee-ex-stock.png","contentType":"image/png"},"title":"[asset] frustrated-employee-ex-stock","description":"Employees waste a significant portion of their day app hopping, context switching, and searching for information. These efforts reduce productivity by up to 40% and are referred to as digital friction. "},"videoUrl":null},{"__typename":"ContentfulComponentSwitchback","id":"c5eb5d28-9b3e-521a-83d6-d6c07e10c8a1","type":"standard","noTopPadding":null,"noBottomPadding":null,"alignImage":"left","animation1Kicker":null,"animation1Heading":null,"animation1":null,"animation2Kicker":null,"animation2Heading":null,"animation2":null,"animation3Kicker":null,"animation3Heading":null,"animation3":null,"subheading":{"raw":"{\"data\":{},\"content\":[{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"Workgrid’s AI Assistant leverages AI technology to understand the content within your documents and systems, extracting and summarizing vital information in just seconds, saving employees valuable time.  \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"},{\"data\":{},\"content\":[{\"data\":{},\"marks\":[],\"value\":\"With the AI Assistant, organizations can quickly adopt \",\"nodeType\":\"text\"},{\"data\":{},\"marks\":[],\"value\":\"advanced technologies like natural language processing and retrieval augmented generation to help employees find answers and information quickly, without having to sift through multi-page documents from the employee handbook to policies, contracts - and more. \",\"nodeType\":\"text\"}],\"nodeType\":\"paragraph\"}],\"nodeType\":\"document\"}","references":[]},"subheadingBullet":"standard","kicker":"The Solution","heading":"Improve Enterprise Knowledge Management with AI","headingSize":"H3","callsToAction":null,"featuredImage":{"gatsbyImageData":{"images":{"sources":[{"srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=768&h=563&q=60&fm=webp&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=1024&h=751&q=60&fm=webp&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=1366&h=1002&q=60&fm=webp&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=1920&h=1408&q=60&fm=webp&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=2391&h=1754&q=60&fm=webp&bg=transparent 2391w","sizes":"(min-width: 2391px) 2391px, 100vw","type":"image/webp"}],"fallback":{"src":"https://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=2391&h=1754&q=60&fm=png&bg=transparent","srcSet":"https://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=768&h=563&q=60&fm=png&bg=transparent 768w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=1024&h=751&q=60&fm=png&bg=transparent 1024w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=1366&h=1002&q=60&fm=png&bg=transparent 1366w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=1920&h=1408&q=60&fm=png&bg=transparent 1920w,\nhttps://images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png?w=2391&h=1754&q=60&fm=png&bg=transparent 2391w","sizes":"(min-width: 2391px) 2391px, 100vw"}},"layout":"constrained","backgroundColor":"transparent","width":2391,"height":1754},"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/1jhmFF59vOwqWZjzcCc9E2/c986ccc4c7d2e4672f37ca6747ead946/Knowledge_Retrieval_Examples_3x.png","contentType":"image/png"},"title":"[asset] Knowledge Retrieval Examples","description":"Workgrid’s AI capabilities help support employee knowledge discovery and information retrieval through the AI Assistant's conversational interface."},"videoUrl":null},{"__typename":"ContentfulComponentIconBlock","contentful_id":"3GrMxFfsXDSqlgrhYRXkUZ","internalName":"Solution - How Workgrid Helps Knowledge Retrieval","heading":"Support Knowledge Discovery with Conversational AI","kicker":"How Workgrid Helps","type":"feature-section","background":null,"noTopPadding":false,"noBottomPadding":false,"unrestrictImageHeight":true,"backgroundImage":null,"subheading":{"subheading":"Workgrid's AI Assistant supports knowledge discovery with various AI techniques. The platform uses a Retrieval Augmented Generation (RAG) prompt to generate a natural language answer only using the information provided by the search API, and then compares, contrasts, and weighs possible answers found against the user’s query to provide the best result. When appropriate, content is taken from multiple sources in the search API to create one cohesive answer. "},"callsToAction":null,"icons":[{"id":"8a2c3a64-6ea3-5b6f-b1b5-bb128322f59a","alignCaption":"left","caption":null,"description":null,"internalLink":null,"internalName":"[image] AI Assistant - Query Analyzer","primaryImage":{"gatsbyImageData":null,"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/72zHc2Cbzqrpqwor3nquKt/df86f2e4ca13e15c6f500e9934e915e5/AI_Assistant_-_Query_Analyzer_-_Order_iPhone.svg","contentType":"image/svg+xml"},"title":"[asset] AI Assistant - Query Analyzer","description":"Workgrid's AI Assistant supports knowledge discovery through advanced AI technologies"},"title":null,"url":null,"featureGridTitle":null,"featureGridDescription":null}],"featuredPersona":null},{"__typename":"ContentfulComponentIconBlock","contentful_id":"4gFqMbN0wwmh1d8gjwD7ny","internalName":"Icon Block - Knowledge Retrieval - Features","heading":"Why Workgrid?","kicker":null,"type":"offset-grid","background":null,"noTopPadding":false,"noBottomPadding":true,"unrestrictImageHeight":null,"backgroundImage":null,"subheading":{"subheading":"Go beyond traditional search with an AI Assistant that understands context, provides personalized responses, and can anticipate what information employees might need for a better digital employee experience."},"callsToAction":null,"icons":[{"id":"69f98d79-3c79-59dd-a6be-cdc8808aa9c0","alignCaption":"left","caption":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Connect across your systems, documents, and knowledge sources to provide a single place to find information.\",\"marks\":[],\"data\":{}}]}]}"},"description":null,"internalLink":null,"internalName":"Unified Discovery","primaryImage":{"gatsbyImageData":null,"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2CKltWoBjV4equ6yobiZeF/bd94fa2a145c8b64fefeb11b7c1d84bc/map-pin.svg","contentType":"image/svg+xml"},"title":"map-pin icon","description":"map pin icon"},"title":"Unified Discovery","url":null,"featureGridTitle":null,"featureGridDescription":null},{"id":"77e18598-86b1-5030-b996-b4d1c3e716fd","alignCaption":"left","caption":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Tailored, context-based recommendations, suggestions, and tasks that need attention (e.g. approvals) are delivered to employees when they need it.\",\"marks\":[],\"data\":{}}]}]}"},"description":null,"internalLink":null,"internalName":"Proactive Responses","primaryImage":{"gatsbyImageData":null,"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/5b1dsNOY2vJK5bkj81HAN8/130f577a52c5c314bcc61a2a1b16b44f/trending-up.svg","contentType":"image/svg+xml"},"title":"trending-up icon","description":"Trending up icon"},"title":"Proactive Responses","url":null,"featureGridTitle":null,"featureGridDescription":null},{"id":"cff1f6f6-a02d-5cae-968a-a30f4b8a3d94","alignCaption":"left","caption":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The AI Assistant connects knowledge across channels including the intranet, portals, MS Teams, and a browser extension instead of limiting employees to a single tool.\",\"marks\":[],\"data\":{}}]}]}"},"description":null,"internalLink":null,"internalName":"Multi-channel","primaryImage":{"gatsbyImageData":null,"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/2qbIqIK5lcddzutcOElQIY/fa96bc8dffde531bc4509920e13684c9/mouse-pointer.svg","contentType":"image/svg+xml"},"title":"Icon Mouse Pointer","description":"Mouse pointer icon"},"title":"Multi-Channel Access","url":null,"featureGridTitle":null,"featureGridDescription":null},{"id":"5dcf579d-88ec-56c2-a823-0e3a166dc4b5","alignCaption":"left","caption":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The Assistant leverages advanced NLP technologies and information to understand what is relevant to users based on intent and context, like job role, function, location, and access.\",\"marks\":[],\"data\":{}}]}]}"},"description":null,"internalLink":null,"internalName":"Personalized Responses","primaryImage":{"gatsbyImageData":null,"file":{"url":"//images.ctfassets.net/z7p73u8c0thn/3qYscJA4ke1mmzcJIx7zyF/d5218cc4671b238953e8525eb296e358/users.svg","contentType":"image/svg+xml"},"title":"users icon","description":"users icon"},"title":"Personalized Results","url":null,"featureGridTitle":null,"featureGridDescription":null}],"featuredPersona":null},{"__typename":"ContentfulComponentFaqAccordion","contentful_id":"417Syi1OOmZST14wVG70o9","subhead":null,"internalName":"Knowledge FAQs","heading":"Frequently Asked Questions","noTopPadding":false,"noBottomPadding":false,"faQs":[{"answer":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"System search results typically respond to user input with a file or links and minimal context to the underlying resource. In contrast, Workgrid’s knowledge apps understand the intent of the user’s query and answers it directly in natural language, in addition to providing a link to the sources of the response, and in some cases suggested prompts to take direct action based on the inferred intent.\",\"marks\":[],\"data\":{}}]}]}"},"question":"Why use Workgrid instead of existing search? "},{"answer":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid combines our proprietary query analyzer with the search API from your systems and knowledge bases to surface responses to employee questions. If an answer comes from more than one system, the Assistant uses ranking algorithms and RAG to evaluate the potential answers for the most relevant response. In some cases, this may be a summarized, text-based response. In other cases, the Assistant may surface an app to connect with system-based information such as IT Help Desk.  \",\"marks\":[],\"data\":{}}]}]}"},"question":"How does Workgrid help ensure the answer is accurate? "},{"answer":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"The AI Assistant recognizes an employee by user authentication, which ensures that the responses include only information the user is permitted access to. Workgrid relies on existing configurations in your enterprise systems ensuring responses are refined to what each individual employee is authorized to see and reduces the need to add additional management responsibility. \",\"marks\":[],\"data\":{}}]}]}"},"question":"How does Workgrid help ensure people receive the right access to information?"},{"answer":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"Workgrid uses a multi-model architecture leveraging a range of classification, re-ranking, and large language models to aggregate and assess information. \",\"marks\":[],\"data\":{}}]}]}"},"question":"How does Workgrid choose the hierarchy for delivering the right ranking?"},{"answer":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"In addition to RAG technology used to isolate answers to the content connected to the knowledge app, we also build guardrails into all our prompts to prevent them from using outside information or hallucinating. Workgrid runs a series of prompt injection tests to ensure that users cannot override the prompts in our apps or ask for information outside of the source system. The knowledge app data sets are run against a sophisticated Model Testing & Evaluation framework designed to test reliability, accuracy, and performance against industry benchmarks for continuous improvement. While we do all we can to ensure the accuracy and reliability of our responses – as all generative AI platforms do – we recommend appending knowledge responses with encouragement to confirm important information using the source link provided in the answer. \",\"marks\":[],\"data\":{}}]}]}"},"question":"How can I ensure the information is reliable? "},{"answer":{"raw":"{\"nodeType\":\"document\",\"data\":{},\"content\":[{\"nodeType\":\"paragraph\",\"data\":{},\"content\":[{\"nodeType\":\"text\",\"value\":\"No, Workgrid does not store data or train our model based on your organization’s data and will not build new content to respond to queries. The responses are searched and summarized from the existing systems your business already leverages. However, our generative AI app templates empower users to connect their own LLM to Workgrid. Paired with a combination of data sources that exist today, users can build an experience to generate data within their organization’s model. \",\"marks\":[],\"data\":{}}]}]}"},"question":"Can Workgrid’s AI Assistant create its own answer?"}]}]}}]}},"pageContext":{"id":"9826d268-160c-5473-82cf-5f36cf0d246f","slug":"solutions/knowledge-retrieval"}},
    "staticQueryHashes": ["2112397723","2114752656","2551486187","2681949065","3161875088"]}